If you have received charges on your wireless cellular phone bill from Sprint Nextel for mobile content (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized Sprint Nextel to bill you for, tell us your story.
–Report Unauthorized Sprint Nextel Cell Phone Charges–
This entry was posted on Thursday, August 16th, 2007 at 4:54 pm and is filed under Sprint Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. By using this blog, you agree to the Terms and Conditions. Under the Terms and Conditions, you agree and understand that your use of this blog does not create an attorney-client relationship, and that the contents of the blog does not constitute legal advice. This blog should not be used as a substitute for competent legal advice from a licensed attorney in your state. Note: We DO NOT send SMS text messages or charge you for third-party mobile content services. We have simply created a forum for consumers like you to share your cell phone billing issues with others. If you were charged on your cellular phone bill for mobile content services (i.e., ringtones, text alerts, games, etc.) you never order or authorized, you may also contact an attorney at www.ClassActionConnect.com.
Two text messages were sent to my phone and when I answered it, I was automatically charged. I did not subscribe to this service and want my $11.98 plus tax refunded.
August 27th, 2007 at 11:53 pm
I just came back from a six month deployment and turn on my cell phone that hasn’t been used. Now I have text message everyday that I am being charged. I did not subscribe
or ask for. I try reply back “STOP” to 26706 but I get a reply text message invalid. What is the next approriate step?
September 28th, 2007 at 11:39 pm
everytime we renewed a contract-either having to replace a broken phone or expired contract, etc, they would automatically start sending texted stuff and we’d get charged. you have to go in right away online and remove it. its automatic. really go through with a fine toothed comb. they count on people being too busy to read stuff and disregard alot of things.
October 10th, 2007 at 10:00 pm
sprint sucks. there customer service is the worst. they are discusting
October 19th, 2007 at 12:26 am
Right after I had my first baby last year I couldn’t find my phone. In all the chaos, I thought I perhaps left it at the hospital or in the car – wasn’t sure. My husband called Sprint and asked if there has been any activity on the phone because it’s lost and they said no. No one EVER told us to suspend the phone – they advised that we can cancel the phone for the cancellation fee of $200. We didn’t want to pay that and since we had a few more months on the contract and my husband shares the minutes away – we were just going to pay the minimum on the account until the contract ended. For about 6+ months there was no activity on this phone. It may have had some games that I downloaded last year – but NO TEXT messaging services. My husband and I, because of our careers, know better to sign up for anything through text messaging, online or through advertisements. Again there has been no activity on this phone. Then all of a sudden about 2 months ago I noticed our cell phone bill was in the hundreds of dollars (when on average it’s about $100). My husband noticed that it was text messaging sent to the lost phone and immediately called Sprint. The customer service told him at that time that they were issuing a credit and that it will be reflected on our next bill. Our next bill came and the amt of text messaging services DOUBLED. Ever since then he and I have called Sprint to get a different story everytime we talk to a different representative. We have spoken to a total of about 30 representatives, all with a different story. As of 4 days ago, a very nice rep – David had told us the credit will be issued within 48 hours. I called back in 3 days – gave them an extra day – and now I’ve spoken to an additional 15 reps some who say it will be fixed and some who have ARGUED that it’s our fault, we MUST have signed up for these texts and we have to pay the obscene outstanding due.
October 24th, 2007 at 4:12 pm
I HAVE BEEN RECEVING TEXT FOR THE PAST MONTH FROM 75557 AND I DIDNT SUBSCRIBE TO IT. I WOULD LIKE A CREDIT TO MY BILL FOR THESE SERVICES.
October 29th, 2007 at 4:26 am
Sprint has charged my bill for the last two months for 3 different Premium Services as they call it and these are UNAUTHORIZED CHARGES TO MY ACCOUNT. I too, have called and have spoken with several representatives who all have a different version of my bill and of course, you must have ordered it, comments. I have cancelled my account with Sprint and will never use them again. I encourage everyone who is considering Sprint that they are the worst. You will wait up to 40 minutes for someone to talk to you about your account and they will argue with you about what you believe your account should be. The customer is never right with them. I am thankful that I was able to get out of my agreement because it had expired. I had a written contract that stated that it would cost me $150 per phone to cancel.I told the Sprint rep that and he said no, $200. The contract was written up at Redioshack where I purchased my phone, the Radioshack rep said that the written contract hold over what the Sprint rep said. The Sprint Representative argued with me and told me that he would charge me $200 for both phones if I cancelled that day. I hung up on him and called back to get another Sprint representative who cancelled my account because I had fulfilled my contract with 5 phones and she cancelled the phone contract for FREE within 5 minutes. EVery SPRINT Representative will give you a different story, NONE the same.
November 8th, 2007 at 5:36 am
Normally have a Sprint bill of $80-$90 month, then when we had phones replaced all of a sudden bills go into the hundreds after phone credits were issued and Sprint says its due to some 3rd party company cahrging services to the account, which we never authorized, Sprint wont remove but tell us to contact the company. What a farce, will just lodge complaint with FCC…Sprint can be bad news!
November 23rd, 2007 at 4:27 pm
i took off the unlimited internet acess back in september and every month after sprint keeps adding it back on trying to make my bill higher!im filing a lawsuit for unauthorized charges someone from custmor service keeps adding on stuff without my knowledge!!!!!
December 9th, 2007 at 7:08 pm
THey renewed my contract (assuring me they would not) after sending me HYBRIDS because NEXTEL did not work in my area. Hybrid is the worst of both worlds.
December 19th, 2007 at 3:13 am
DEATH TO SPRINT NEXTEL!
December 19th, 2007 at 3:11 am
I did not nor DO NOT want to participate in the Ring AZA club. I never wanted nor DO NOT NOW want to be part of this ridiculous club.
Thank you
December 20th, 2007 at 12:52 am
Cancel my membership which I never agreed to.
December 20th, 2007 at 12:53 am
For 3 months I’ve been receiving unauthorized charges on my bill (ringtones, music, songs, internet use). The first month they credited my account and disabled internet use from the phone. Next month, samething… $100 in unauthorized charges. Third month, same thing. Now they will not credit me back and I have no help in trying to resolve the situation. The only thing I can really do is pay the charges and cancel my service. Sprint customer service is absolutely no help and they SUCK.
December 27th, 2007 at 3:25 am
Sprint/Nextel refuses to cancel at end of 24 month contract – don’t start with them and you won’t have to fight them later. They immediatley switched the billing cycle not to coincide with the start date and then say they have a policy that requires you to end your contract at the end of a billing cycle. I don’t see this policy in my agreement. End result is you are stuck with a 25th month. They refuse to cancel at the end of 24 months. Consider this – one additional month times thousands of customers = MEGA Dollars for Sprint. Please do not support this UNETHICAL business practice – DO NOT sign up with Sprint!
December 30th, 2007 at 4:45 am
Sprint is trying to strong arm me into extending my 2 yr contract. on 2-7-06 I signed up for 2 cell phones, on family plan. Three months later one of them quit working. Sprint rep said return it and they would issue me another one, with an additional number, so now I am paying for 3 numbers, and 2 pones. Of course this increases my monthly billing. But, being the good person that I am I let it slide. Three weeks ago one of my phones (NOKIA) stops working after COUNTLESS phone calls, they say just get a new one, but I must renew my 2 year contract. I told them to send me a Samsung to try. Remember the phone (Sanyo) that quit 3 months into the contract—now they are extending my obligation another 6 months, unless I get another “free phone” I told rep no, she said I must pay 200 per phone to get out of contract. I have about 30 days left on my contract.
The solution to my problem, return the Samsung when it arrives. On 2-7-08, cancel the ONE phone that is as of today working, and refuse to pay them any more money. I have also formatted a cell phone dispute letter to all three credit reporting agencies, to protect my credit, and I will not use Sprint again.
December 31st, 2007 at 8:11 pm
Sprint is trying to strong arm me into extending my 2 yr contract. On 2-7-06 I signed up for 2 cell phones, on family plan. Three months later one of them quit working. It was a Sanyo. Sprint rep said return it and they would issue me another one, with an additional number, 9She never said this would extend my obligation to Sprint. So now I am paying for 3 numbers, and 2 pones. Of course this increases my monthly billing. But, being the good person that I am I let it slide. Three weeks ago one of my phones (NOKIA) stops working after COUNTLESS phone calls, they say just get a new one, but I must renew my 2 year contract. I told them to send me a Samsung to try. Remember the phone (Sanyo) that quit 3 months into the contract—now they are extending my obligation another 6 months, unless I get another “free phone” I told rep no, she said I must pay 200 per phone to get out of contract. I have about 30 days left on my contract.
The solution to my problem, return the Samsung when it arrives. On 2-7-08, cancel the ONE phone that is as of today working, and refuse to pay them any more money. I have also formatted a cell phone dispute letter to all three credit reporting agencies, to protect my credit, and I will not use Sprint again.
December 31st, 2007 at 8:15 pm
As I read through all these complaints, I can not believe we have no recourse. Nextel has been placing 3rd party charges on my husband’s phone for almost a year and they refuse to remove the charges. The charges weer never authorized and I hate Nextel. I have spent over 40 hours on the phones with idiots to absolutely no avail.
January 9th, 2008 at 8:47 pm
I regret changing from Cingular to Sprint! Big Mistake!!! My friend in Texas uses Sprint and he talked me into changing companies so we could talke Sprint to Sprint. I was hesitant because I had been with Cingular/AT&T for nine years without a problem. My main fear was going over my minutes with the particular plan proposed by sales rep. She assured me that we would receive a text message warning me of near limit spending. She also did not inform me of the *2 or *4. My phone bill averages $40/mo. even when I am home and use it to call clients, family, etc. I was in Texas for 2 months and my bill was $514.00!!! Customer service for Sprint is nothing but Lip Service! Reps are so inept and helpless. They said the type of plan I had did not require them to text message me about impending minute limit. They sure text you to remind you about your bill not to mention other junk they charged me for text message and e-mail which I didn’t re
January 12th, 2008 at 5:55 pm
Vicky continued-
When I called Sprint the customer service rep informed me about the *4 and *2. I informed her that the sales rep had given me a false sense of security by telling me I would be warned about the minute usage and I had no idea that we could inquire about the minutes used. Please understand. I am 58 years old and not as savvy about cell phones and usage, etc. I am kind of afraid of all that. That was the reason for me hesitancy. I now have to pay over $500 for what I feel was a bad sales rep. I also requested a bill with the detailed use of my minutes since I did not call clients and only used it to inform family in California that I was ok in Texas!!! They are sending me one, so they said. I am now stuck with a contract until 2009. My friend has the identical plan, he is an attorney and is constantly with his clients on the phone. He never uses his land-line, the recept. does. He said he has never had a bill that high! Go figure.
January 12th, 2008 at 6:03 pm
I never know this company, never went to their website to register, don’t know how to get this fee, I argued with Sprint, but they refuse to credit back this fee, I argue with Bid4Prize, they said I went on line to input some password which they sent to my cell phone, but I never went their website, and even don’t know what the website doing, I heard this Bid4Prize name is from my Sprint Statement, and Sprint also charged this text message fee, looks like Sprint and Bid4Prize together to charge the money from the user.
January 14th, 2008 at 4:48 pm
We need take action against Sprint.com and New Motion.INC, because they are closely together to cheat the users , try to get every customer money for this text message fee. Thinking about every one $9.99, for all over nation, how much they can get profit ? Go figure
January 14th, 2008 at 4:53 pm
I am a Sprint/Nextel indirect dealer in Texas. Even though I am supposed to represent Sprint they still crap on my employees stating the same things here that everyone has mention.Sprint SUCKS!
January 16th, 2008 at 4:06 am
I got a tex for free ringtones , so I tried to get one and never recieved the damn thing, and on top of thatI was charged $10.00 for what was suppose to be a FREE ringtone. And some how you people decided to sign me up for some damn subscription I never even herd of . So please stop taking money that does’nt belong to you and give me back my $10.00. Thank you.
January 17th, 2008 at 8:26 pm
Well I just recieved and 10 dollar charge from you guys and it says for some ringtone. 1st off i know i didn’t buy a ringtone because i make my own. Second this is stupid that i’m getting charged for something i didn’t do. I want my 10 dollars back please. And sprint was very helpful when i called. Now for you all, i want to know why you charged me and when i am going to get my money. Thanks, Chris
January 18th, 2008 at 12:38 am
I had been with Nextel for years when Sprint merged with them. Since that time, my service sucks. I spent over $700 on two phones in October 2006. By June of 2007, both front screens stopped working due to a known mechanical problem. I don’t pay for that insurance crap each month because I don’t abuse my things. To replace the phones that should have been recalled, I had to pay $110. Sprint did eventually suck it up but only 2 months later! Now, my friggin phone keeps going off in the middle of the night because of spam text messages (that free ringtone crap is spam). It’s not so much the cost but the inconvience of being rudely awoken. Sprint finally did credit my account today (after 3 months of arguing) but they cannot guarantee that the texts will stop. Give me a break, yahoo and gmail are free and they can block spam, I pay $140 a month for two phones and Sprint can’t do S%@#.
January 23rd, 2008 at 12:01 am
I have had Sprint for 5 years, switched to Verizon. I am still trying since December 14th 2007 to get my phones shut off. I have called and talked to Jason, Sue, Pat, Monec, Marvin and Patricia and I just received a bill for over 600.00 dollars. I was told the phones were disconnected.I am now turning this over to Mr. Tyler Pressley who is the executive services VIP analyst. Lets see what the outcome will be.
January 23rd, 2008 at 6:11 am
I think all of us that are having trouble with Sprint, should call Dale Sommers on XM 171 between 4 and 7 pm., and tell him about Sprint and their customer service. XM has over 8.5 million subscribers. I wonder how Sprint would like that.
January 23rd, 2008 at 6:22 am
I called Mr. Pressley this morning and told him my situation and about my $600.00 phone bill from Sprint. He was very nice, he resolved the problem, and apologized for the trouble that I went through.
January 23rd, 2008 at 2:10 pm
After a 5 yr unhappy experience with sprint, I decided to cancel my service. They are now charging me with not one but 2 early termination fees.
I responded to an offer for a free 2nd phone a few yrs ago and when I realized it wasn’t actually
a free service I sent it back but the phone # remained in my name so
after many frustrating experiences dealing with
a bad phone, bad service & overbilling, I cancelled… only to find myself owing double early termination fee.
January 24th, 2008 at 10:27 pm
Received my Sprint Cell Phone Bill and there were 2 charges for New motion at 9.99 on it I did not subscribe to this So i will not pay it
January 25th, 2008 at 5:20 am
For almost 2 yrs with nextel (2 yr contract) i’ve had nothing but grief with this company, charges i didn’t agree to…. phone hacking ( was told to me from an employee) of nextel,going on with nextel,
3rd party charges i didn’t agree to. double billing, can’t get anywhere with customer service, rude service, no help,my son bought a new phone and paid it on his credit card.. when he received his nextel/sprint phone bill he was charged for the same phone he paid for with his credit card, also he has been charged for services he never requested, the list goes on and on.Calls dropped, or no service available, poor quality phones
January 25th, 2008 at 5:39 pm
I have had this ongoing complaint with Sprint due to their erronous sales representation which cost me $500! They finally said they would reduce it by half if I would sign up for a more expensive contract! I said that was not a compromise, that is extortion! No wonder they are losing clients by the thousands!!!!!
January 25th, 2008 at 7:19 pm
On my bill this month, there was a charge for 9.99 from Opera Telecom for a ringer. The person who has the number to which this was billed says they did not order nor download a ringtone. When I called Sprint to complain I was told this was for internet usage, which I do not understand how someone could have used the internet on the phones, because I had the internet blocked on all phones last summer. Sprint says I never blocked the internet on all the phones, then they said I only blocked it on one phone…mine. How ridiculous….my two kids (a 19YO and 32YO are the ones that I would have blocked, including mine because I do not need to use the internet via a phone) So they again blocked internet access, but, say that I have to log onto Sprint’s website and go to Digital Lounge and then go to My Content Manager to unsubscribe to this 3-party company, of course, when I tried to go to My Content Manager, I get an error message. So I called, they say the website is down, but, I’m sitting here looking at my bill online but the website is down, what the …..?!?!?
I plan on dumping Sprint as soon as possible, I will never recommend Sprint to anyone. The FCC needs to investigate them, they think they are above the law and can do whatever they want to their customers.
January 28th, 2008 at 12:03 am
Was billed $9.99 on my bill for supposedly signing up to win prizes, which never happened.
January 31st, 2008 at 9:20 pm
I CHANGED OVER FROM NEXTEL TO SPRINT WITH 4 PHONES. SPRINT SENT ME THE 4 PHONES WITH THE NUMBERS FROM MY SUBSRIPTION WITH NEXTEL. THEN THEY SENT ME ANOTHER 4 PHONES WITH DIFFERENT NUMBERS, WHEN WE CALLED TO SEE WHAT WAS GOING ON, THEY SAID IT WAS THEIR MISTAKE AND THAT IT WOULD BE CANCELLED RIGHT AWAY. THEN A MONTH LATER WE GET AN $800 BILL FOR THEW CANCELLATION OF THE SECOND SET OF PHONES, AND THEY WON’T DROP THE CHARGES EVEN THOUGH IT WAS THERE MISTAKE. THERE MUST BE SOME AGENCY THAT WE CAN COMPLAIN TO, TO RECTIFY WHAT THIS COMPANY IS DOING.
February 1st, 2008 at 1:21 am
Sprint admitted to me that their rep misinformed me and that cost me $500. Although it was their mistake, they said I still had to pay the $500!!!!!
February 1st, 2008 at 2:33 am
How is this legal for these companies to get away with this? Everyone I know that has a sprint or Nextel gets the same crap and overcharges and when they refuse to pay the phones get turned off. But these are criminals robbing us blind and doing it in a guise of a “trusted” nation wide company. Someone some where needs to stand up to them!!!!!!!!!!!
February 3rd, 2008 at 12:46 am
I disagree with some of the things Sprint CSR’s tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint. Be warned that if someone at Sprint makes a mistake, they still need you to pay for it because an employee who makes a mistake will never admit it and you will then run into an endless chain of employees who get away with passing the buck until so many mistakes are made that the company itself will protect their employees by stonewalling you and cutting service completely until you pay for what you shouldn’t owe. This is a ridiculous business practice as they will fight to get an erroneous $100-200 dollars from a long term customer who is worth thousands per year and risk alienating that customer just for a small amount of money just because they cannot justify eating the cost of their own mistakes. DUH!!!!!!!
February 11th, 2008 at 2:57 am
I just gotten my phone in the mail today and I thought that this was the phone with the camera on it so can I change phones.
February 13th, 2008 at 7:27 am
How do we know where the incoming calls are coming from? The major portion of my bill is for “incoming” calls. How do we know they are real? I know I don’t receive all the incoming calls they said I received on my $514 bill!!!! It was like pulling teeth to get them to give me an itemized statement.
February 13th, 2008 at 7:39 pm
After 4 hours of transferred calls I have found that downloading a ringtone is just not worth it. I downloaded one @ $2.50,and paid over $40.00. The Nextel reps did however inform me that doing a SEARCH on their site is how I signed up with someone named Funmobile, giving me a contract I didn’t want. Anything from Sprint’s “music store” is not third party(or so they tell me). Rather than try again, I’ll deal with the one $42.46 ring tone I now have. After 4yrs. with Nextel, I have had enough. Their saying should be, “Sprint, f#@%*ng over Nextel”!!!
February 14th, 2008 at 12:30 am
I too had a problem with sprint chargeing me a Nevis Mobl Alt for $9.99. I obtained a phone number for this improper company which sends alerts for $9.99 which is 1-888-648-9524. I mentioned to sprint that this was posted scam on the internet they then credited me back my funds.
February 14th, 2008 at 2:22 am
Cancel my membership which I never agreed to.do not send me any more messages please thank you ….
February 14th, 2008 at 11:36 pm
Cancel my membership which I never agreed to.do not send me any more messages please thank you.
February 14th, 2008 at 11:37 pm
Cancel my membership which I never agreed to. do not send me any more messages please thank you.
February 17th, 2008 at 12:52 am
I was buying free ringtones (iknow they are deffetly free)myxertones and all the sudden this thing popped up.
I got my number some how and it started sending me a bunch of stuff.So it replyed and said STOP but i just chared me 40$ on my bill.i would really appriciate it if you cancelled it and some how take it off my bill.I am joined with sprint.Thanks.
February 19th, 2008 at 9:55 pm
I was having dropped calls and terrible static and was told as long as I was in the service area,there wasn’t anything that could be done so I upgraded to another phone,this did not help but this apparently also extended my service contract….even tho the contract date that was posted on the Sprint site and a sales person at a Sprint store said said it was 1/14/08, and was charged a $150 early termination fee which was not right. I went to VERIZON and was I pleasantly surprised, NO dropped calls, No static and NO B.S. just great service. It is no wonder Sprint’s stock price is trading under $10 a share. Sprint puts out a terrible product…..sure hope this e-mail helps people stay away from this miserable company.
February 28th, 2008 at 4:22 am
I dont like Sprint either! I asked them to lower my spending limit from 400 to 200 dollars and they say they can’t do it! The only way is to renew my contract with poor credit. BS! When my contract is over, I am going with someone else.
March 10th, 2008 at 8:21 pm
Both my wife and I had money taken from our bank accounts from Sprint. They got our bank accounts from previously made “one time payments”. we never authorized automatic debits, when we called them they said too bad we took it because you owe it.
March 11th, 2008 at 1:18 am
On my sprint bill i see that i have been paying two different states taxes(North Carolina snd Louisiana) I contacted sprint and this want i got. A two month credit. What about the rest of my money? Something has got to be done about the way Sprint treat its customer.
March 17th, 2008 at 5:11 pm
On my sprint bill i see that i have been paying two different states taxes(North Carolina and Louisiana) I contacted sprint and this what i got. A two month credit. What about the rest of my money? Something has got to be done about the way Sprint treat its customer.
March 17th, 2008 at 5:13 pm
getting charged every week for some kind of 75557 text alerts and ringonerts. Don’t know what this is, can’t figure out how to make it stop. Sprint is no help. Says we have to figure it out ourselves. They say we subscribed to something but we DID NOT! our charges are over $50.00 now with no end in sight!!
March 21st, 2008 at 11:37 pm
sprint has been charging me for 1to 2 charges a month for some lame text message that I do not get or ask for and they have been charging me for 2 city taxs that I do not live in and one that I have never lived in for 10 years adding up to several thousands dollars and I’m fighting with them about it
March 27th, 2008 at 7:01 pm
My contract to Sprint is over on March 18, 2008 with a proof receipt. We
went to Sprint and the one who works there said: “The computer shows your
contract over not until September 2009.” We had a fight there and no manager
on duty at that time. He also said, nothing he can do with the compter.
I have searched online and most people have sermilar problem. That is the way
Sprint wants to keep customer.
To avoid any headaache, NO MORE SPRINT to EVERYONE!
March 28th, 2008 at 1:57 pm
My question. Who is it, we as coustomer can talk with to stop sprint of the mess they keep up? We need help with getting sprint into court to stop this. Something has to be done. All these complaints we make online seems like they do no good. HELP SOMEONE.
Thanks
March 28th, 2008 at 3:58 pm
I received unsolicited text alerts about movies and deleted them. I never subscribed to any company or authorized anyone to charge my Sprint phone for text alerts. Then I received my monthly bill from Sprint and saw the $9.99 charge from Nevis Mobile: Alerts – 26706 Nevis Mobl Alt. I immediately called Sprint and they told me I was billed by a third party and needed to go to Sprint.com and cancel my subscription under My Content Manager. I tried to do that and then called them back to inform them their was no My Content Manager on their website. I demanded they remove the charge from my bill or I would terminate my contract with them and gladly pay their termination fee and go to Verizon. They decided to remove the charge but told me I had to call Nevis to cancel this or Nevis will continue to bill me $9.99 each month. They gave me a toll free number for Nevis of 888-648-9524 but when I call that number it’s just a mail box recording saying to leave a message. I left a message and never received a call back. So I now feel like Sprint has no intention of protecting my account from fraud and theft.
March 30th, 2008 at 1:29 pm
As I mentioned before above some where on this page. I have my receipt to show my contract date over but Sprint says nothing we can do, because computer say not until Sept. 09. I ended up paying earlier termination fee 175 plus tax. I switched to other provider. (Period)!
March 30th, 2008 at 4:37 pm
I CAN NOT CANCLE HOW DO I DO THAT IF YOU DONT HAVE TEXT MESAGEING?
March 31st, 2008 at 7:19 am
For the last 5 months I have been getting about 45.00 dollars in charges on my cell phone bill that I did not authorize per month. I have been in contact with my Sprint service provider and they are not willing to help me, so it is your turn. You can either send me back my money, or I will be getting my attorney involved in the matter.
April 3rd, 2008 at 2:36 am
I have tried for several months to cancel service and even spending many hours on the Sprint *2 . Your web site has helped me more in two minutes to cancel sthose text thieves than all the time I spent on the phone with Sprint. The way sprint has everything set up you will never end a contract. Every time you call your contract gets re-newed
I stop all the texting and now i hope I don’t get that $40.00 bill from each one for cancellation?! Don’t you wish you could make money like these thieves!
I am thinking Metro PCS next
April 4th, 2008 at 5:44 pm
Would you please cancell the subscription I never ordered right away. I don’t want this don’t know what it is and don’t want it again I say I don’t want this service please cancell right away.
April 7th, 2008 at 12:54 pm
My daughters phone racked up in one month 85.00 in text messages and it didn’t even have text message capability or service. It was from a spam text number which sprint told me she subscribed too. How could she subscribe when she didn’t have texting and how do you unsubscribe when you don’t know you are getting the texts. I did get Sprint to remove the charges but not without hours on the phone and plenty of frustration.
April 8th, 2008 at 12:33 am
I have called Sprint/Nextel numerosus times about my bill. I would have charges from text messages I never sent or accepted. Sprint told me that the phone automatically accepts all texts and I am responsible. Sprint said that I can call back every month to have a credit issued for any unwanted texts. I also questioned about rate plan changes and Sprint said since I changed phones that my plan had to changes so SPRINT amde the change to the plan that was similar to what I had before. I told Sprint that I never authroized this and they said that I could put up or shut up. I have been told that since I have the hybrid I should have good service. I have taken my phone in to repair centers and retail locations and when they run a check on the phone they say that their is great service in the RDU area. When they look at my phone I have no bars. Their solution is to upgrade phones or have my phone sent off and a new one sent to me. I have had three phones sent to me because of this problem. Sprint’s answer to this is….I must be breaking the phones because they havent had any complaints about the phones yet from any customer. Frustrated in Raleigh
April 9th, 2008 at 11:10 am
If anyone one has Tyler Pressley’s phone number at Sprint executive offices please publish. He is the only one to get problems solved with Sprint. They are trying to charge me over $2000 for cancellation and I was with them over 6 years when I could no longer take the stress of the monthly battles. I lost Mr. Pressley’s phone number and need it please!!!
April 10th, 2008 at 1:46 am
Please help me with a charge that was put on my bill from CSWrING tones. I called them and told them that they were fradulent charging me for something that I did authorize. Then I ask for a refund.Is there anyway you can credit me the 9.99 for that charge. That company is charging many people and he said he would not mail me a refund. Please let me know. Thank you Dianne Horton
April 16th, 2008 at 11:40 am
I have to agree, sprint totally sucks. I have talked to numerous “customer care” consultants about complaints ranging from unauthorized charges to why my bill was not at a $0 balance after i clearly paid the whole thing to why there were text message charges on a phont that isn’t even capable of texting. Every time the “solve” my problem here comes my next bill either with the same problem or 2 different ones. I can’t wait to my contract expires. I could send a kid through college with all these extra fee. Sprint has been in the game too long for all of this bull.
April 20th, 2008 at 8:57 am
To all you have complaints about Sprint/Nextel here is a number and name the of a person that might help you. Bradon Donnell. 866-727-0664. He did help me, I still canceled my accoutn with Sprint/Nextel.
April 20th, 2008 at 10:55 am
I was charged $9.99 for a service that I never ordered and dont want and was charged for. I would appreciate the charges be reembursted to me and it not be charged to me again.
April 21st, 2008 at 7:48 am
My daughter got a replacement phone, and shortly after recieving it, there were text messages for dada and MobileMessenger ringtones. Our phones are so old and lowtech, they don’t suppport ringtone downloads, yet I’ve been build $9.99 per month for 3 months now. It is riduculous that phone companies can let 3rd party companies add services, but are unable to remove them at the customer’s request.
April 21st, 2008 at 10:01 am
For the last two months I have been recieving text messages from69999, and 75557 i want it refunded
April 21st, 2008 at 3:22 pm
sprint is stealing money from us there eefffen theives!!!
April 21st, 2008 at 7:06 pm
I have been being billed 9.99 a month for some service i dont even know about or signed up for.
April 22nd, 2008 at 7:42 am
I have been billed $9.99 for the past 5 months. I called Sprint and they said they would block it and refund the past months. I just got my bill – it was charged again and there was no credit. I called them and they said someone would get back to me in 48 hours, instead they had me do a survey after 48 hours and then said someone would call in 5 days! I was already supposed to be credited this amount!
Has there been a class action suit started yet?
April 23rd, 2008 at 10:10 am
42222 text alerts buongiorno and de jour meal planner nexgenesis – both not authorized remove charges
April 25th, 2008 at 3:54 pm
What a wonderful sprint story I have. I received a bill for over 300 dollars, which is way above my normal reate. When I went o look into the charges I was told they were for text messaging from my 11 year old daughter’s phone. Since I was concerned about this due to this being out of character for her. I asked to see all phone numbers the text messages were sent to or came from. To my suprise I was told that they do not have that information at sprint they do not track it. So my question is why should I pay $290 for text messages that I have not one evidence of proof for?? Just to ease everyone’s mind my little one got scared and deleted every thing from her phone. She stated somone kept texting her and she didn’t know who it was.
If sprint doesn’t track this then why do I pay for it? How do I know they are billing accordingly?
April 26th, 2008 at 1:03 pm
I was charged $9.99 three months in a row for an item that appeared as ‘Mobile Msgr: Ringers – 71888 MM Fmtns Rngtn’ on my bill. I called Sprint Customer Service twice about this problem. The first time I was told the charges (2 months up until then) would be reveresed, the service would be blocked (so that I would not continue to be charged for a service I did not knowingly authorize) and that the credit would appear on my next bill for $19.98. My next bill not only did not reflect the promised credit, but also (surprise!) showed the same charge of $9.99 reappearing on it. I called Sprint again (today, April 26) and spoke with customer service. I was told that the last charge reversal was passed up to a supervisor for approval, but for some reason has not yet appeared on my current bill and the promised changes have not been made. This customer care agent, however, promised me that he would call me back to verbally confirm once the total charges ($29.97 for SMS Text) and $7.50 for Picture Mail (not authorized by me and appearing on my current bill) have been authorized for credit on my account. 10 minutes later, he did call me to say all the changes have been authorized and that the credits and changes will be reflected on my next bill. Not, it remains to be seen whether that is indeed the case. I will find out on May 18 and will report back should this still continue to be a problem. My experience with customer service has been terrible in the past, but I have realized that if they are asked the right way, explained the situation in a calm and reasonable, factual manner, they do respond with the results that I want (reversal of charges). Having said that, they are not running a perfect system and checks and need to be reminded if what they promised was not delivered. It is very frustrating, of course, but patience and perseverance do sometimes pay off. Tactfulness in dealing with customer service and separating them as individuals or professionals from their company’s ridiculous policies and directing your frustration towards the company and telling the agent exactly that, does get them to see things your way. I hope none of us has to experience this again. It’s a tall order, but we need to keep chipping away.
April 26th, 2008 at 3:35 pm
I work at a Sprint Nextel dealership and let me tell you all, we INDIRECT dealers are aware of the games corporate stores, telemarketing, and online sales play with everyone. You aren’t alone in how Sprint treats you.
As soon as Sprint purchased Nextel (I’m a legacy Nextel repair tech., now service manager for a company selling Sprint and Nextel products) the screwing began. You’re probably all aware Nextel and Sprint offered 2 different types of repair or replacement coverage. The first thing they did was crank up the monthly premium. The second thing they did was to cut the amount of money service centers receive for subscribers with this coverage by 55%! (Jan of 2006)
As of today, literally, (April 30, 08), we just received an ‘Addendum’ to the service contract forcing us to stay open longer hours, and additional days. We’re still reeling from the first cuts, we can’t pay staff for these additional hours.
Also, tomorrow we’re supposed to receive a contract addendum for the sales side that will reduce our commissions by a full 33%!
We run an honest business and NEVER lie to the customer about what a mess Sprint management is. The technology is excellent. The handsets are excellent (with the exception of a few duds). When a customer complains about Sprint billing or Customer Care, we rant right along with them.
Sprint is broken and even with a new CEO doesn’t appear to fixing itself. There are too many self important pissants from legacy Sprint who stand in the way of growth and customer satisfaction. And you all lose. WE all lose.
Sprint is ripe for a takeover. In our opinion, it can’t happen soon enough. Realistically, we know that our family owned business will most likely be closed in the next 6 months due to Sprints proxy control of businesses they don’t own.
I’m sorry for all of us involved with Sprint. As I said, the technology and phones work great, especially the wireless AirCards, but none of that is enough to overcome corporate stupidity, ego, greed, and mismanagement.
April 30th, 2008 at 4:51 pm
TO CANCEL DADA BINARY OR CSW RINGTONE 9.99 CHARGES TEXT STOP TO 63232 AND THEN ALSO SEND SECOND TEXT OF THE WORD BLOCK TO 63232 THIS WILL PUT YOU ON THE BLACKLIST IF “STOP” DOESNT WORK USE “QUIT” BUT YOU WILL INSTANTLY GET A REPLY TEXT TO CONFIRM.
May 2nd, 2008 at 11:09 pm
I wanted to follow up my last post with this information for people. DO NOT ORDER PHONES, EITHER UPGRADES OR NEW ACTIVATIONS, OVER THE PHONE WITH SPRINT TELESALES! This is where people are getting screwed. You aren’t talking to Americans most of the time. Either Phillipino’s or Chinese, or Indian. They are paid a small commission for everything. It’s huge money in their jungle call centers.
If you’ve read my other post you know that although I work indirectly with Sprint, I am NOT a Sprint fanboy. It’s the Customer ‘Care’ that’s broken. Stop using them for Gawd’s sake and just go into a store.
And NEVER fall for the call from Sprint offering a “Free” phone. All you’ll end up getting is another phone added to your account (that means another phone with a NEW number). Then you’ll have nothing but months of grief trying to remove it and get credited.
I would also cancel any TEP/ERP/ESRP coverage you’re paying $7.00 a month for. Sprint is making huge bucks from these plans. Think about it…when is the last time you needed your phone repaired or replaced? Problably not enough to justify paying $84.00 a year!
All repairs at service centers fall into 3 price ranges:
1) $55.00 for flips and front or rear housing
2) $35.00 if the unit has to be swapped for something wrong with it other than physical damage
3) $15.00 for an antenna.
Most people wear out the antenna first and they last a year. So that’s $15.00 a year opposed to $84.00. You save $79.00 a year!
If you’re in a rough industry where your phones are damaged alot…then by all means get either the repair or replacement coverage.
It pains me to see so many people here who have been screwed over leaving Sprint but I understand. It’s too bad because as I’ve said, the technology, coverage areas, and handsets are top notch IMO.
May 5th, 2008 at 10:16 am
My daughters phone has had a msgr ringtone fee for 9.99 every month, and a tetrus fee of 3.49 that she never downloaded. The customer service was no help-I tried 3 different times. They told me to look in her Content Manager and there was nothing there.
I eventually cancelled her phone number and got a new one-the charges somehow followed to her new phone number. Sprint assured me the charges would not follow to her new number. If Sprint isn’t doing this, who else could it be?????
May 5th, 2008 at 5:46 pm
w marshall
I know how difficult it can be and the sad irony of trying to communicate with a ‘communications’ company. We fight for people every day, uncompensated, when they bring billing issues such as yours to us. We don’t consider it time wasted; but rather loyal customers gained.
Everyone here needs to send emails to dan@sprint.com with a brief (he gets TONS of emails) description of your problem. That’s the email address for Daniel Hesse, the new CEO of Sprint. I’m sure he has a staff that reviews these items but from what I’ve heard so far, anyone who has emailed that address has been contacted and their issues resolved. Keep in mind, even with cell service there is buyers remorse; meaning, there ARE people who purchase things and don’t think about enough about what it will cost later on.
I also suggest you take your bills to reputable Sprint dealers for an account review to make SURE you’re on the right plan and aren’t paying too much. They certainly aren’t going to contact YOU to tell you that.
If you’re a power user; switch your plan to the $99.99 Everything Plan. Voice, data, email, txt messaging, etc., all in one bundle. It won’t last forever so think about getting it.
And w marshall, spammers are finding cell phones. Legislation isn’t being enacted fast enough to counter it so block ALL data services until it’s resolved. And as I’ve said before, do NOT order over the internet or via telesales! Read my earlier post for the reasons why.
We here at Tower Communications wish we could help you all but the reality is we can’t. Find an INDIRECT dealer you can trust. Don’t be shy when asking them about their business practices either.
And all of you, never EVER fall for the old, “To get your defective phone replaced means you’ll have to sign a new 2 year agreement. WRONG! It costs $35.00 for an Advanced Exchange Swap (as long as the unit isn’t damaged beyond repair (DBR). Your contract period remains intact. All you’re doing is replacing your defective handset.
Best of luck to you all.
Greg
May 6th, 2008 at 9:18 am
The worst customer service, dont offer solutions they just suggest to pay your bill with no options to resolve a problem,i’m very disappointed with sprint/nextel, I tried to port 2 numbers from tmobile onto nextel, custome reps told me that numbers were not available, call tmobile and they said numbers are not blocked, so i decided to cancel account within a month and return the unused phones but after cancelling the account sprint/nextel gave another number that i dont know where it came from and they’re telling me that all charges are valid, its amazing how customer service reps dont have a clue of what customer service is all about, i just filed a complaint with fcc .
May 7th, 2008 at 11:22 pm
Jose,
Follow up your complaint to the FCC with an email to Dan@Sprint.com. It will go to the new Sprint CEO.
As far as not porting the numbers…I think TMobile was yanking your chain. I’ve seen this many, many times where a carrier refuses to release a number. When we try to port the number the system won’t allow us to. We have no recourse but to get on the phone with Sprint and clarify it (all of our activations/upgrades are done via secure websites). We can’t talk to TMobile, or whatever carrier, on the behalf of the subscriber however. We threaten the other carrier by telling them we’re providing their soon-to-be-former subscriber with the information they need to file a complaint…such as you’ve done.
As far as the phone and number you DID get…sadly, it’s all about the commissions and sales reps at Care will slide it through if they can get away with it. Since bringing India and the Phillipines Care centers on line it’s become a huge problem. You can teach them company policy and the ins-and outs of the system, but you can’t teach ethics. In those economically poor countries the risk of getting caught is worth it to them.
Again, find a good InDirect Dealer/Authorized Service Center to get help from. As I’ve stated before, the president of my company loves nothing better than a good fight and he battles daily for customers such as yourself…with NO compensation or charge.
Email Dan Hesse. At least it will go in the records his office is compiling. Give as many names and dates as you can remember.
Good luck.
Greg
May 9th, 2008 at 9:53 am
I was charged two sets of terminations fees on the same three phones and sprint only reluctantly refunded about 1/2 the money.
I was told by about 20 reps that I was not on a contract and therefore should not be charged any termination fees.
I AM VERY VERY ANGRY ABOUT THIS AT THE MANAGEMENT OF THIS STUPID COMPANY. THEY ARE TERRIBLE AT ANY BILLING ISSUES AND PRETTY POOR AT LYING ABOUT IT AFTERWARD!
May 13th, 2008 at 3:41 pm
Jeff,
Go into a local Sprint corporate store or an Indirect Dealer store. I would make the corporate store my second choice tho.
At the Indirect dealer, ask them for the name and number of their IAE. They’ll know what you mean. Call that person and make your concerns known.
And email Dan@sprint.com with your story. Make sure to keep it short, clear, and conscise. Include your name and account number and any cell numbers in question. If you bailed out of your commitment before satisfying the commitment you agreed to when you signed the contract, you WILL be charged an early termination fee for EACH of them. It isn’t a one charge for all type thing. If that’s the case and they gave you ANY money off, consider yourself blessed and move on. It was in the contract.
May 13th, 2008 at 3:52 pm
Addendum, I just re-read what you said. My apologies. It looks from what you’re saying that you did in fact satisfy your commitments on these three units and were free to cancel at any time. You’re probably already aware but the only charges you should have gotten would be usage charges since the last billing cycle.
The rest of what I said about who to contact still applies. These things are maddening and I sympathize with what you’ve endured and what you’ll continue to endure until this is corrected. When you call Customer Care again, immediately ask for a supervisor. If you get one that doesn’t speak clearly, hang up and call again until you do.
We fight this fight for customers all the time. It can get pretty heated because they have a one track mind and can’t think outside of what they see on their computers.
Worst case…file a complaint with the Better Business Bureau and EMAIL Dan@Sprint.com! The more people that do this, the faster things will change.
Good luck.
May 13th, 2008 at 4:00 pm
I am charged each month for CSW ringers that i cancelled months ago. I am still being charged for sprint games that are no longer on my phone.
May 18th, 2008 at 12:35 pm
As Ambrish previously reported (see comment above), I was also charged $9.99 for an item that appeared as ‘Mobile Msgr: Ringers – 71888 MM Fmtns Rngtn’ on my bill. I just called Sprint Customer Service and they said the charges would be reveresed on my next bill, but that I had to pay the $9.99 on my current bill pending Sprint’s determination of whether I’m eligible for the refund. They said that the ringtone came from a 3rd-party ringtone vendor who probably sent a text message to my phone, to which I responded with a “Stop” message. The 3rd party then charged my phone for the ringtone, which of course I did not download. Sprint said that they will block this type of 3rd-party communication from now on. So, I’m currently waiting for my next bill to see if this happens again. I find it unbelievable that they can attempt to bill me for bogus charges such as this.
May 18th, 2008 at 6:15 pm
help me plese
May 23rd, 2008 at 11:14 am
I have had my shares of problems with several Phone carriers. I believe Sprint, has more than its share. As already pointed out, anger makes one fell better, but does not work to your favor. Also be aware, that the Sprint stores have SALES PEOPLE, WHO USUALLY do not tell you about bad phone models, either. I have learned hard lessons, the hard way. I am passing on some information that has worked for me, if only I had used it early on.
Be cool, calm, and collective before calling (hard to do when you are at your wits edge). Be clear and concise AND DO NOT FORGET TO TELL CS, WHAT YOU WANT. Most Customer Service ( CS) reps are a piece of work, and often do not know what they are talking about. DO NOT ASSUME, THEY ARE CORRECT AND YOU ARE WRONG! I always call a second time, within 60 minutes, to review what we discussed and what the method for resolving it is. The nicer I sound, the longer they will try to CONTACT a person to help resolve the problem, vs., the transfer, and lost connection. When we are very upset we talk so much, our message of getting it resolved is lost.
1. Call when you are ready. Have a pencil or paper.
2. Note the time of day, day, name of rep, ID number and or Event #.
3. Jot down what you discussed, what you were told, how it was or not resolved.
4. If you were not treated right, note it, call back, and see steps 1, 2, 3.
5. Do not threaten to leave the carrier in anger, rather let them know you are prepared to go with another carrier, if they do not resolve YOUR PROBLEM, the way you think it should be.
6. Never be coerced into signing an extended contract to get another phone, and tell them, so, using the “forced or coerced”. Let them know, they are not honoring their contract to proving the service, especially if you have a junk phone. THEY TOO ARE OBLIGATED TO THE CONTRACT.
Email Dan@sprint.com, you will be called back. Be concise explaining the problem (limit to few sentences. Tell them, Oh By The Way, I am CONTACTING FTC and my congressman of problems, And DO IT! There are two consumer laws on cell phones.
Reminder: Your Goal is to fix the problem by being smart (not smart mouth). Hope this helps.
May 26th, 2008 at 4:08 pm
Very well put Oscar. Great advice. Too many times people think decibles work better than professionalism. I wouldn’t swipe a broad brush at Customer Care like you did as I’ve talked with hundreds over the years and there are some VERY intelligent, caring, dedicated people doing an extremely frustrating job. Can anybody here speak of what it’s like trying to see through the eyes of the frustrated or angry caller? Or trying to decipher the syntax of callers who don’t know the correct terminology to describe their issues? It’s maddening for both sides!
And it isn’t just Sprint that has a ‘less than perfect’ Customer Care dept. Call LG, call GE, call Sony (I DARE you to call Sony!!!), call Capitol One or WaMu…it’s no different. The difference here is that we aren’t discussing them; we’re discussing Sprint.
I believe, living in the ‘trenches’ on a day to day basis, is that people have unrealistic expectations of their cell phones. They’re machines people. They fall into three categories: 1) They’re poorly designed and junk right out of the box 2)They’re well designed but as happens in manufacturing any product; it’s just a lemon and 3)the customer won’t read the manual, the contract, the limitations of coverage areas or flat out abuses it.
I had one customer that was in every two months like clockwork to get the flip replaced on this phone. It seems he fought alot with his girlfriend and would wrench the flip off in anger.
I’ve had others who proudly admit to throwing it at a wall when it dropped a call or somebody pi$$ed them off.
I’m NOT laying this all in the lap of the subscribers but lets face it; we live in a disposable “I want what I want when I want it NOW” society.
I support 99% of Oscars advice however. Cooler heads prevail; even if you can’t understant the outsourced Custoemr Care foreigner speaking to you from another country.
Slow down, be patient and for God’s sake…use your local service centers. It’s good for your local economy, you get to speak to someone face to face, and if you’re REAL lucky, you’ll find a dealership/Service Center like ours where we WILL tell you which handsets are crap. (Sorry. No other word fits better). There are certain models we REFUSE to carry and if you ask us to get you one anyway, we’ll direct you to Telesales.
So check your coverage areas, charge your batteries as described in the maual, take your phone in for a PRL software update periodically, treat it like you paid for it (which you DID) and relax.
In the grand scheme of things, it’s just a phone.
May 27th, 2008 at 11:49 am
Let me say that Sprint just lost up to 4,813.00 from me over 137.00 that would have been paid in three days figure that out. I think that its funny I think it’s costing them not me.
May 27th, 2008 at 2:16 pm
Just got my first bill since upgrading to a new phone and I have a $9.99 charge for ringtone!
May 30th, 2008 at 3:05 pm
I did not subscribe to this service but and being charged for it. I want it removed
June 1st, 2008 at 9:03 pm
The problem is not about the mobile service but that SN is charging us taxes based on the rates for our old state of residence (yes, we gave them our new address and we even get the bills at the new address but taxes are for the old state of residence). They refuse to refund the entire difference (nearly a year’s worth); they will not provide another copy of the contract; we are waiting to receive copies of all statements. Is there a place online for consumers with SN issues that are not related to the service itself? We are preparing multiple complaints to gov’t agencies (state and federal).
I can’t wait for the day that this company dies.
June 3rd, 2008 at 6:42 pm
I was charged for You can recieve this for Sending or recieving picture mail, audio files, streaming music, Sprint tv or Radio, video clips, email, instant messaging, purchasing ringers, games, or applications in the amount of $59 last month on my son’s account who doesn’t have internet. I have been charged for internet service for the last 8 months that my phone isn’t able to connect to but I cannot get it cancelled. I finally upgraded to a phone that can get the internet since I guess I have to pay for it indefinately anyway. I’ve never seen a company operate the way they do and get away with it. Any ideas on what we can do?
June 5th, 2008 at 2:48 pm
Is ANYBODY here following my advice and emailing Dan@sprint.com ?
There’s a special team set up to respond to these emails. Go through the regular Customer Care process ONCE. Give the rep a QUICK overview of your problem and then ask if they can remove it now. If they say no…ask for Port Out Prevention. Tell the POP rep you’re leaving and you’ve had it and the reason why. You have to understand that there ARE people out there who try to ‘get away with something’ by using services and denying later that they did. It takes time to investigate all claims of unauthorized or unsolicited feature usage. Ask regular CC and POP how long it will take to investigate and that you’d like a call when it’s resolved.
I can’t stress enough the fact that you’ll have better luck going into a small, non-corporate owned Sprint Nextel dealership and asking them if they’ll escalate your concerns on your behalf. We do it all the time but we realize not everybody is like us. Most figure there’s no money in it for them so why should they bother. The way WE see it is, if we don’t do everything in our power to fix your problem, you’ll leave Sprint. If enough people leave Sprint then NOBODY has a job. It’s worth our time to make sure you’re happy. This may sound selfish and it is…but in a good way. Everybody wins.
Another thing, if anyone here thinks for one second the other carriers don’t have the same billing problems??…you’re way off the mark. They do. If you like Sprint’s coverage and offerings then fight for it. I personally think they have the best network of all the carriers but I’ll agree their Customer Service is horrendous. They’re working on it but not fast enough for me or for the current subscriber base.
June 5th, 2008 at 3:11 pm
I followed your advice greg and all I got was an email back from Dan @sprint apologizing for the error, but not willing to do anything about the third party charges. I texted back to the charges and had them stop, but neither Dan or sprint are willing to do anything about it. I have had my fair share of time talking to people and being nice, As soon as my contract is up in 09- I am taking my five lines somewhere else. I have already been in contact with at&t and they are more than willing to help me. Thanks for the advice. Hopefully it works out better for someone else.
June 5th, 2008 at 5:05 pm
I’m sorry to hear it didn’t work as it’s supposed to Jennifer. I’ve forwarded your comments here up the chain to my SAR, IAE, and the POP dept. I’m as disappointed as you it didn’t work. In all honesty, I’ve seen the Dan@sprint.com method work about 75% of the time.
I can’t change your mind about leaving but I can offer our stores assistance in at least getting your money back. It’s worth a try.
If you want to give it a try, call us (Tower Communications of WI) at 414-858-9440 and ask for Lyle. (He’s the owner, and LOVES fighting with Customer Care).
June 5th, 2008 at 5:26 pm
greg, thank you for your reply. If all people responded like you then maybe there would not be so many unhappy people from sprint. I will keep your number and try to give you a call tommorrow or possibly on Monday. Thank again for your help
June 5th, 2008 at 8:31 pm
My daughter dialed the 800 number mentioned numerous times above. A monthly charge for $9.95 was added to our sprint bill. I would like this removed and refunded from the beginning. Thank You.
June 30th, 2008 at 2:45 pm
It’s amazing all the $9.99 unsolicited and unauthorized charges going on. I’m thinking everyone who has posted here needs to copy and paste their complaints on the FCC and FTC websites. If Sprint is falsely charging a large majority of it’s subscribers $9.99 a month; that has to be proven by a government organization to actually do anyone any good. Floating $9.99 on the world money market, with todays weak dollar, IF that’s the case (a conspiracy theory at best) would net a large return.
I don’t for a second believe that’s the case but I almost wish it were because all that leaves is a poorly run company with nobody at the wheel.
I would also hazard a guess as to the psychology or mindset of Sprint dealership managers/employees and the owners of Indirect dealerships such as ours and how ‘hungry’ everyone is with a dwindling subscriber base and subsequent earnings. Money, and the lack thereof, makes people do some very unsavory things. I’m referring to the people here who have been told they MUST re-sign a 24 month contract to get their phones repaired or swapped. I’ve said it before but I’ll say it again, that is NOT true. One person posted here they were without a phone for 3-5 days while waiting for their replacement to come in. Sadly, that’s the way the program is set up BUT the service center can put you into a ‘loaner’ phone if your old one won’t power on or place calls. We do it all the time. We just got burnt by a kid (I call anyone under 25 a kid) who at first fed us lines about coming in that day. And then the next, and the next until he finally told us he didn’t know where it went. Most aren’t like that we help out.
But before this turns into another book, the charges on your bills that you didn’t agree to should be reported to more than just Sprint. In addition to the agencies I already mentioned, go to http://www.ripoffreport.com and start or add to existing complaints.
Although my mortgage is paid indirectly by my association with Sprint, I don’t want dirty money. Complain where it matters most first, but complain in as many forums as you can find. Good luck.
Greg
June 30th, 2008 at 3:55 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate it…Beans4Mama@yahoo.com
June 30th, 2008 at 10:24 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate it…Beans4Mama@yahoo.com
June 30th, 2008 at 10:27 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate. Also, I went onto Sprint.com (suggested by a rep at nextel/sprint) And to go under my content.I do this and I go back to Sep 07-TO June 08 and I see ALL these charges from companys I had no clue about or ever subscribed or even went on a web site(can’t from my phone anyways). I then take the dates and match them up to my bank statements and what do you know? I had NO IDEA! I have been being charges this 10.09 for the last 3 months and did not know it! it…And once again, nothing on my nextel phone bill. Check your bank statements/credit cards..etc. They are sneaky! They aren’t even charging under their companies names..It is under Sprint, but Sprint has no record of this? Also One REP told me that they give information to third parties, so thats how they got my card..BUt the last one,(who Talked to me after I called back 4 minutes later after looking under MY CONTENT)seemed to know alot more info..etc. She said NO way..SPrint CANNOT give personal info(like my billing card number) to ANY third party. It is not allowed….GO figure…Thanks..Beans4Mama@yahoo.com
June 30th, 2008 at 10:36 pm
We should go through Congress to have this activity outlawed. It is legal in Most Western Countries, why is it allowed in American. Write to your Congressperson and Senator today.
July 3rd, 2008 at 1:16 pm
Sprint included a sticker for “Free” ringtones on my wifes phone. She got on the web and downloaded TWO ring towns and was UNINTENTIONALLY subscribed to FIVE $9.99 monthly subscriptions for $h!t she does not USE or WANT. The other subscriptions she was signed up for WITHOUT her KNOWLEDGE or authorization include CSW, ACOTEL, and Thumbplay. Sprint was at first VERY defensive and NO help saying the subscriptions were our fault and Real charges and had to be paid. The rep offered to pay 45% of the $90 chanrges but had no other answer so I switched to her supervisor. He was very understanding and knew the situation with the false charges. He SAID he added a block on the charges and a request for the refuned and he SAID he would credit our account. Then I get an email that they ONLY gave us credit for $41! (instead of the 80) Now we still are getting charged for 3 subscriptions from FLYCELL and related companies.
WHAT CRAPPPPPPPPPP!!!
July 3rd, 2008 at 6:41 pm
Same with me. I think it happened when I got a MP3 player at Christmas and called for free ringtones. Now I get charged 9.99 two times per month! I called Sprint today and they were swamped with calls about this. The immediatly refunded all charges and blocked by phones from 3rd party charges.
July 4th, 2008 at 3:35 pm
I have to look at every statement and there are always unauthorized charges on them. The last one that sent me over the edge today was a $200.00 early termination fee for my phone number that I use everyday. Well, until yesterday when they restricted my phone because of unpaid balance. It hasn’t worked since, I just had to have my daughter’s 4 month old phone replaced 2 weeks ago, because it coincidentally froze up just like mine did yesterday. Sprint is as crooked as the day is long. I cannot wait to leave them and will tell everyone I know about them.
July 13th, 2008 at 5:21 pm
i didnt subscribe to this company. i have text them three times to unsubscribe me but i still have a 9.99 charge on my sprint bill every month. iam getting tired of paying this and tired of flycell charging me
July 13th, 2008 at 8:55 pm
We purchased the Sprint Powr Pack “deal” in May.The bill was supposed to be $50 a month.The first bill was $100.The second bill was $177.00.The bill I opened up Monday was for $329.00,and I was not credited for the $177.00 from the prior month.I have ring tones,games,and internet access tacked onto my bill.And to put the icing on the cake,the screen on the phone went out last month,and I haven’t been able to even use it.I have written requesting this to be taken off,called a lady from customer service today,who I could have gotten more information from a stump.She told me they coul not pull my account up to answer my questions.She gave me another number to call,and it just rings,no answer.I have been reading complaints online,and i’m seeing they charge $200 to cancel your deal?I am going to send reports to every site I can find online.Sprint is the biggest crock of BS i have ever encountered.
July 17th, 2008 at 10:54 am
And as you can see,I can’t even type this morning,I am so angry.
July 17th, 2008 at 10:58 am
Ha Ha Sprint is now trying to settle with me they wont get a penny from me should have thought about it before you disconnected my service now another phone service has my buisness.
July 17th, 2008 at 11:38 am
If anyone has read my posts they know I work for an Indirect Sprint dealership as the Service Manager (phone repair). We too are seeing a very large number of people coming in or calling us regarding these bogus charges. Sprint Corporates stand is always “We don’t have anything to do with it” however I disagree with that. It’s THEIR network and should have control over delivered content. Nothing unauthorized should be allowed. And it’s THEIR financial records for subscriber charges that appear to be compromised. They’re either in it up to their eyeballs or they’re networks with financial information have been sold, shared, or stolen.
I can’t do it myself, but I think it’s time you all got together and filed a class action lawsuit. Somebody here who has the required internet skills needs to start a blog/BBS/website/etcwhere everyone can sign up and then present it to a law firm.
Call me a conspiracy nut, but I think Sprint is guilty of floating your money on the world money market.
It’s no consolation I’m sure but we own our business and they’re screwing us too. We Indirect Dealers aren’t owned or funded by the Sprint Corporation but are basically being controlled by proxy. They take more and more money from us in both service evolutions and reduced commissions for upgrades and activations. All of our money is tied up in a business we can’t control, and can’t afford to just walk away from.
To cover my butt legally, everything I’ve stated here is nothing more than my unsubstantiated opinion, and therefore protected under my First Amendment rights to Free Speech.
I wish you all luck.
July 17th, 2008 at 11:51 am
Misleading costs.
We too bought a family PowerPack, and a data subsc. for My Blackberry. The costs were supposed to be aboty $110/mo. First bill was $250, 2nd was close to that. Both had at least $80 from the Ringtone and other BS services (from 3rd parties) that we Never signed up for.
When I 1st called Sprint the Customer Rep Girl fought me on the charges for a long time and after talking with Supervisor offered to refund $5 o fthe $80. I blew up and insisted on talking to supervisor – he was very nice – undersood the problem on the chanrges and agreed to -Block services, -Block internet on Wifes phone (receiving the rindgtone text messages), and -Refund charges. The bill came and they only refunded $38 of the $80! So I did NOT pay for any of the $80. Next month had additional ringtone charges so WE EMAILED the ringtone services a UNSUBSCRIBE message. We got back emails indicating the services was stopped. But have not seen 3rd months Bill to verify if the services were actually Stopped.
Standup for yourself when calling Sprint – but do NOT wait – contact the Supervisor. DO NOT post on *this* site thinking the companies or Sprint will stop the service – this is NOT Sprints site or the site for the Parasite Services.
July 18th, 2008 at 12:26 pm
Can you help me for canceled CSW71769
July 20th, 2008 at 5:50 am
I have been overcharged for roaming (Even though I paid for roaming coverage), erroneous fase charges (I was charged 209 dollars for calls even though I only call my wife mobile to mobile 99 % of the time, I got charged for text messages(even though I paid text messege coverage), Services charges for ridiculous stuff ( they charged me for using verizons towers, What?) Sprint has gone consumer fleecing ballistic!
July 23rd, 2008 at 3:12 pm
Our Family Plan was supposed to average out to 179.00 per month including unlimited text messaging, roaming. We have had continuous problems with dropped calls, bad reception,erroneous overcharges and generally bad customer service. Our monthly bill was coming out between 369.00 and 650.00 a month We contacted Sprint about a year ago to complain about the service and overcharges. We thought we had resolved the problem adding unlimited text messaging and roaming (which we were lead to believe we already had). The bill dropped to 260.00 per month for one month then went right back up to an average of 425.00 per month. We contact sprint again approximately three months ago. The representative, Mary Fitzpatrick. She said we had a bad tower connection and the 800 anytime minutes once reached will show up as charges on our free mobile to mobile and roaming. Our phone was pretty much always on roam because of the bad service connection. Mary sent us an reciever box that supposedly would increase the signal and a new cell phone, it did not work at all. Mary told us not to pay the bill until we resolved the issues. Suddenly Mary stopped contacting us refusing to answer our emails. We received a bill for $1300 dollars and it was not a final bill. Guess what, we were charged for the electric receiver box and the phone. We contacted sprint told them to disconnect the service and we wanted to return the receiver box and phone. Sprint promised to send the UPS return shipment material (apparently this is the only these can be returned). It was supposed to take two days, its been over a week. We called again, sprint has decided not to shut the phone down until we send them 1300 dollars. We have been continuously charged for false overages and sprint has put us in high debt mode following their instructions. We really wanted to resolve with sprint but they never intended to resolve with us. Please help we are desperate!
July 23rd, 2008 at 3:13 pm
they charged me $9.99 for something I never ordered i want this kind of fraud stopped from happening
July 26th, 2008 at 5:16 pm
TOOK $266 DOLLARS FORM CHECKING ACCOUNT NEVER APPLIED IT TO BILL CANOT GET MOEY BACK
July 31st, 2008 at 9:29 pm
laughaholics sucks and so does sprints customer service
August 4th, 2008 at 7:25 pm
My husband’s phone was suddenly billed from 6 3rd party ringtone sites 9.99 each. Sprint paid 29.94 for me and told me to contact the other half for a refund and if I do not get a refund a note on my account has been made for them to pay for the other half. I was charged $75.00 for data fees even though my husband had the power pack with unlimited everything and he was charged with text too, they refunded my money on that (I pay my bill online so it was refunded before I paid) Sprint was very helpful and had great service. They thing is the 3rd party text, its not sprints fault they contact you. To stop all charges in the future from happening I suggest that you contact sprint and ask them to block all 3rd party text. I contacted them online so I have a session ID and the conversation is saved the customer online are the best with helping you out.
August 5th, 2008 at 9:26 am
Hi. You guys may want to also check your credit card bills. There is another scam out there where my boss was charged $9.69 for a mobilethemescentral.com phone #901-313-4566. I called the number and it is just a recording stating “all representatives are currently busy, if you need immediate assistance please go to our website and send an email through our contacts.” This recording does not let you leave a message and it also does not give you a web address. When you google them, all that comes up is a complaint website that two people have mentioned this merchant on. There is no website associated with these people. So beware out there and check everything!!!!
August 21st, 2008 at 2:03 pm
Nextel-Sprint sucks! Every month I have to call some idiot who transfers me to another idiot and no one knows anything. This company should be demolished. All of its customers should be rewarded thousands of dollars for all the pain and suffering they have caused and for the millions of dollars they have stolen from its customers. I am stuck in a contract until 2010 and I have been overbilled every month since my contract began. It’s disgusting. The customer service representatives know nothing and they all tell you a different story. Are they not accountable to anyone for their actions. Something needs to be done. Tomorow I’m going back to the Nextel/Sprint store where I purchased by phones and will have them contact Spring and try to fix my bill yet another time. This company should be ashamed of their behavior. It’s time for some serious legal intervention by the government. I’m disgusted and can’t wait until my contract is up to tell Sprint/Nextel where to go!
August 24th, 2008 at 10:41 pm
I work for Sprint, and I got this charge on my broadband aircard.
Nevis Mobile: Alerts – 26706 Nevis Mobl Alt $9.99
I am definitely getting to the bottom of it!
August 25th, 2008 at 3:03 pm
Me and my wife have had sprint/ nextel for several years, when it was nextel we had no problems except for no signal. Since sprint has come into play we have had nothing but trouble!!! In the past we always got on the phone and if we didn’t get satisfaction we would threaten to leave them, and then that would get their atten.
Now having said that we recently encountered a problem that we could not get fixed. We always pay our bill over the phone because it’s easier that way. Back last year my wife used her mother’s credit card to pay a bill 1 time. Well a few months ago sprint charged the card for that months bill with absolutly no authorization, we brushed it off as a mistake and let it go, big mistake. Last week Sprint charged my bank card with no authorization what so ever. We had our bank account balanced to the penny and had several outstanding chares that had not yet cleared, well the bank paid them, but charged us nsf fees which came up to well over $200. My wife spent over 2 hrs. on the phone with these illegitimate children ( that’s the nice term) and they said that we ok’ed it. We know for a fact that we did not.Sprint is not willing to do anything about it. We ask to get out of the contract with no early termination fees and they said that the fees are not negotible. They even called back the next day and said that when she was talking to them that she told them that it was her fault, not true. I would like to know if anyone else has had this problem,also if anyone knows if a contract can be broken without having to pay earily termination fees.
August 28th, 2008 at 5:40 pm
The best way to get out of a contract is to tell them the phones don’t work where you need them to. They’ll still put up a battle but it’s my experience they’ll eventually relent and let you out without ETF’s.
Also, call them and tell them, if you haven’t already, to purge and delete ANY and ALL credit card and bank account numbers. They have no need for that information other than at the time of activation and then that’s only used as one form of ID to get the account started.
Good luck
Greg
August 29th, 2008 at 10:21 am
These are third party charges that Sprint is in no way responsible for. Third party of course meaning NOT YOURSELF OR SPRINT. You all act so astonished about these text messages when in every single case you either clicked on some idiotic advertisement on the internet and entered your wireless number for some ridiculous prize or you sent a text message to one of those joke numbers that appear on commercials at four in the morning. Sprint isn’t magically charging you for this out of the blue. Stop acting so innocent and shocked at these charges and stop allowing the third party companies to rape you brutally through your own stupidity. Easy.
August 29th, 2008 at 11:24 am
Oscar, guess what, Sprint isn’t responsible for your phone. Nor are they responsible for maintaining 100% service coverage in yours or any area. When you call in crying about your phone not working they don’t care because it’s up to either your manufacturer or your insurance provider to fix the problem. Sprint doesn’t make cell phones, they provide cellular coverage and services. Get over yourself. You think you’re so clever with your pencil and paper and ridiculous steps. You have to add a step explaining that being nice might actually get the issue handled better. What a concept. Instead of calling in like an angry yelling moron if you’re nice you might be more results. Wow. Also, do you realize that the agents you’re calling don’t get any breaks during their day due to the unbelievable call-after-call flow because Sprint/NEXTEL customers are such complete idiots that whine about every little thing? BEEP BEEP BEEP BEEP constantly in their ears because imbeciles keep calling with their pencils and paper and glasses hanging off the ends of their noses and stern expressions on their faces because they’re men and are going to handle the situation with their dress shirts and slacks and big brown shoes. You make me sick, Oscar. Go back to 1945 you silver haired fool.
August 29th, 2008 at 11:36 am
It’s funny, you can really tell how dumb some people are by their spelling/grammar. Sprint doesn’t charge you for things incorrectly. The rarity of that is surprising. You are all just too slow to remember signing up for a service, or sending a text message, or keeping track of your minutes.
Everything sprint does is standard business practice.
I can absolutely gaurantee without a shadow of a doubt that if you call and are nice you will et the results you so badly desire.
I don’t know if any of you have been in the customer service business (from working at ihop to working at jiffy lube) the rude customers NEVER get the service they want, yet always wonder why.
IT’S BECAUSE YOU ARE RUDE, NO ONE RESPONDS TO RUDE PEOPLE
The people on the phones may represent sprint, but they are normal people, they didn’t sign you up for master ringers, or fly wallpapers. Even if sprint did, the average person you are speaking with has no idea who you are and has never seen your account until you called in
August 30th, 2008 at 2:46 am
I’ve been recieving those stupid text messages all the time and i get in trouble because my dad has to pay $10 for them. I jus want to stop recieving them so I wont get in more trouble for them
September 1st, 2008 at 5:42 pm
I have no idea how but im being charged for 19 exmus alerts at .99 each n no idea how to cancell or whatj this is
September 3rd, 2008 at 6:54 pm
Keith, you have to sign up for those services, there’s no way you were just magically enrolled
September 4th, 2008 at 12:43 am
Sprint…WTH is your problem? YOU shouldn’t be using the name Sprint unless you’re employed by Sprint corporate and have been authorized to represent corporate policies. I’m guessing you’re not.
Seeing as you have no interpersonal skills whatsoever, you shouldn’t be dispensing ‘advice’.Customers have every right to get upset at questionable charges. And yes, some people can be rude. Who cares. Take the higher road and remain a professional. Right now it is YOU that is acting rude, arrogant, and pretty much like a snot nosed little know-it-all. What is your background with Sprint and wireless devices in general? How long have you been at it? I’m going to take a stab in the dark and guess 3 years tops. Just enough to be dangerous.
And BTW, check YOU spelling and gramma.
There ARE third party scammers like M-Cube out of Mass. that have access to a master Sprint/Nextel list and ARE adding unsolicited features to our customer’s programs. And YES, people DO answer incorrectly when they get a spam message. Most people use their cell phone for just a phone and have no education or knowledge with such things. Choosing the wrong thing doesn’t make them idiots or paranaoid.
Stop judging people and post useful professional information or don’t post at all.
One last thing, stop acting like you’re a major share holder in Sprint. Your ‘they can do no wrong’ attitude shows how uninformed (or brain washed) you are. Right now, Sprint couldn’t find it’s a$$ with both hands. With their shares at (still) under $10/ea, it won’t be long before they’re scarfed up by a foreign telco. If you work for Sprint I can only hope you’re the first one they let go.
Everyone else, keep on Customer Care. Call your states Better Business Bureau. Call your states dept of Consumer Protection. Don’t post here and then do nothing. This site is NOT owned or monitored by Sprint. (despite know-it-alls who like to think they represent Sprint corporate).
Greg
September 4th, 2008 at 11:19 am
Along with most everyone above me I am very unhappy with Sprint. I received a 9.99 charge on my bill in June and called Sprint. They were actually very helpful and issued and credit and that was that. I did express that I had no idea what the charge was or how it had gotten on my bill. She did not know/advise me that it was a recurring charge and that somewhere along the line we got hooked by Predictomobile. No-one in my family with a phone agreed to any charges. When the next month bill came along (today). I saw the charge and promptly called Sprint. I spoke with a rude, arrogant representative out of Atlanta who was so perceptive she answered my questions while I was still talking and forming them. Incorrectly I might add since she did not allow me to finish my question. She was able to tell me that it was a recurring charge and what I needed to do to hopefully end these unsolicited charges. That has yet to be proven. The experience of having to deal with her completely aggravated the situation that I was already unhappy about. I was not rude to her nor did I yell or cuss. I worked in a call center for 20plus years. I know. All I wanted was an non industry explanation of how-what and why. I didn’t and don’t work for a phone company so I don’t know all these ins and outs. When I call in, I rely on the “experts” as this is the industry they chose to work in, to help me navigate these things. I did call back in and speak with another rep who was more forthcoming with information probably since I asked for a Supervisor right out of the gate. Which he did not get for me ..since the Supervisor was on another call (surprised?) but sent a message for me..Who knows it probably got filed in the trash. I am now fighting with Predictomobile for reimbursement. If they don’t or won’t, I will be calling Sprint back..I wonder if they get a commission on these outside vender charges, and that is why they add them to your bill so willingly. This is not the first time I have had problems with Sprint.. funny thing is I just got an happy 5th yr anniversary thing from them.. woohoo…
September 5th, 2008 at 4:53 pm
Hey greg, I’d pick your post away piece by piece, but I have to get to work.
You in that post stated that some other company is creating the charges. Why would you contact sprint? Sprint simply bills what they were charged. That’s what makes it third party.
Do you not have a full understanding of what third party means? Cause I’d be happy to explain that to you if you’d like.
And the BBB won’t do anything, you know why? Every charge IS valid, sprint covers itself from idiots that don’t know how to respond to third party services in it’s policy. Should sprint have to pay because the end user doesn’t take the time to learn the equipment and services they pay a monthly fee for?
Most people enter into 2 year contracts and never read the policies and service agreements, then have the audacity to get mad at sprint for something that was explained in detail when they signed up.
September 15th, 2008 at 2:30 pm
Hey ‘Sprint’. Why don’t you drop the handle because you obviously won’t cop to working for Sprint Nextel to validate your ‘ASSistance’.
You must work for Customer (doesn’t) Care with an attitude like yours. What is with you calling people idiots? I suppose you call yourself a professional. Let me guess…you’re about…oh, 20-22 and think you know it all. Well sonny, I’m a former network engineer and have been a Nextel, now screwed over Indirect Dealer Sprint Service Mgr. for 8 years. I would NEVER treat or call ANY subscriber an idiot.
You’re acting like a know-it-all immature pimple who knows just enough to be dangerous.
And the LAST thing I want, or would accept, is for you to ‘explain’ anything to me. I wouldn’t be able to get past your arrogance to learn anything. And for your information, Indirect Dealers are ALSO considered 3rd party these days. But we Indirects know different. We’re not 3rd party, we’re third RATE in the eyes of Sprint corporate. They’re screwing us as much as they’re screwing subscribers!
This isn’t a forum for you or I to battle in, it’s a place for people who feel they have been wronged to voice their complaint. I’ve done nothing but try indirectly resolve their issues and offer support and reassurance that not EVERYONE associated with Sprint Nextel is evil or in your case; a total and complete idiot.
And for your information, even IF a subscriber accidentally subscribed to a service they have every legal right to unsubscribe at a time of their choosing. The only thing contractually binding is the 24 month commitment. Even then there is no ‘under penalty of death’ clause that forces them to remain for the full 2 yrs. If they’re willing to pay the Early Termination Fee they walk away unencumbered by morons such as yourself.
Come on. Fess up to the good people. Do you even work for Sprint in any capacity? If you do I’m guessing you’re a full fledged a$$ ki$$ing corporate lackey with nothing of value to offer our subscribers.
At least I have the nads to use my real name.
As far as reading the manual…no. They don’t read the manual. I’ve known that for years. Why do you make such a big deal out of it? How many other electronic devices do we all purchase without reading the Owners manual cover to cover?
Many people are good at many things but not everybody is wired to understand electronic devices. No shame in that. That’s what I’m here for. And if you REALLY cared about Sprint subscribers you’d stop acting like the bufoons that drove off millions of subscribers and buckle down and get with the program.
Hell, I’m probably talking to a Verizon puke for all I know. Can you hear me yet?
Get a life and get out of here if you aren’t going to at least provide mature advice with an adult level of intelligence. You haven’t provide ONE SINGLE USEFUL COMMENT.
I’d sure like to know where you work. Because if you truly do work for Sprint you wouldn’t for long. And yes, after 8 years I know enough people to make that happen.
Go play World of Warcraft or something and leave these folks alone you loser.
September 15th, 2008 at 4:13 pm
Lol, I can’t give my name or job title. If you actually knew what I did you’d probably crap your pants.
I am providing assistance. It’s not complaining about valid charges.
I would never treat a customer poorly, or anything but polite. If I actually got that person as a customer.
You have no idea who I am or what I do, so don’t make assumptions.
You wanna call me an idiot? Please, read the posts on this page.
If there is a 3rd party charge, it’s valid. I will assist you in canceling so you don’t incur further charges, of course. But I won’t give adjustments for valid charges.
Pretty simple really
September 15th, 2008 at 4:53 pm
It also needs to be stated, sprint, a multi million dollar corporation, is not not after the every man for $50
I can, and would, destroy every post here, but it can all be summed up in a few sentences.
1. Don’t make posts about how smart you are/ignorant a company is with such HORRIBLE spelling grammar. A typo is one thing, but “there” instead of “their”, and “then” instead of “than”, are clearly false grammar. And this page is crawling with obviously piss poor spelling and grammar.
2. Sprint wil not remove a third party charge, as sprint is not the one that created the charge. That’s like asking jiffy lube to fix midas’ mistake on your brakes.
3. Your charges are billed for a reason, don’t expect anyone at sprint to understand your ignorance, we expect a certain sense of common knowledge/learning capacity so valid charges aren’t charged to people unwillingly.
After reading this page over, I see that the problem is the user.
And greg, say what you want, I’ve dealt with so many idiots I can’t help but wonder where the intelligent sprint customer is.
I can say the intelligent ones rarely ask for a “manager” (sup)
September 16th, 2008 at 3:51 am
You know what?…I was going to play your game more; call it an guy ego thing, but it serves no purpose.
You may call everyone here and idiot but I only see one. You. Go back to Jiffy Lube. And before you attack anyone else’s grammar and spelling?…read your last two posts.
I don’t believe for a second you’re anything other than a twisted child who is having ‘fun’ at the expense of the good people who posted here.
End of story. Your posts will be ignored from here on out.
Greg
September 16th, 2008 at 10:20 am
That’s the worst way to admit you’re wrong I’ve ever seen.
Read the policy, read the terms of agreement, read the user manual, read your bill, and after that’s all been read and understood, you should have no reason to complain.
September 16th, 2008 at 1:14 pm
Just to let you all know, this poor excuse for a Sprint resource has been reported to Sprint’s IT/IS departments (by Yours Truly) who will be working with the owners of this site to track him down and shut him up. My only regret is that it’s illegal to make it permanent.
If this ‘person’ works in Sprint Customer Care, which I suspect, you can understand why Sprint stock and market perception is in the tank and won’t recover until his kind are found and terminated.
So hang in there, continue to make your calls and voice your concerns about unauthorized charges. You pay for that privilege and have every legal right to do so.
September 16th, 2008 at 1:40 pm
Ya, I’m sure sprint loves how much you bash and hate them.
And lol at you ‘emphasizing’ person. You think I’m not human? Real mature.
September 17th, 2008 at 12:59 am
And sprint is just a name….I’m into running
September 17th, 2008 at 1:02 am
Ladies & Gentleman, I figured this scam out.
Just recently, my kid stepbrother was getting yelled at by my mother on this. She asked me to do some research and I found out about all of this complaints. This has become one of the biggest scams in this country.
Think about it: At least half of the USA (about 150 million people) has at least one cell phone with text messaging available.
To have a cell phone company charge you an extra $10 might not be too much of a big deal for individuals…but take 10$ from 100,000 people and the company makes 1 million. Think about those numbers when the amount of people are in millions.
I ask everyone available to contact me at my own myspace page or hotmail at gethomas3@hotmail.com. I ask this because something has to be done about it. It is time for the American people to stop getting cheated and I propose a combined lawsuit against these companies for the robbery of perhaps millions of dollars.
Thank you.
September 19th, 2008 at 10:26 pm
HEY SPRINT….WHY DON’T YOU GO OVER TO JIFFY LUBE AND BEND OVER…
YOU’RE SO FULL OF IT.
September 23rd, 2008 at 10:26 am
Exactly Germaine. The numbers are staggering. The same is true for the extended warranty premium. $7 pr/mo x however million subscribers to the Service & Repair program is also a whole lotta money! And now, hang on to your hats folks, Sprint has just changed the TEP/ERP program. If there is ANY physical damage to a handset, regardless of having TEP or not, the charge is $99.00! If you have a PDA with physical damage, the charge is $119.00! Liquid damaged or damaged beyond repair (DBR) is still covered by Asurion Insurance with the same $50.00 deductible.
NOWHERE has Sprint posted, printed, or otherwise informed the subscribers to these programs of the new changes. Not even a line on your statement. I was told by my Sprint Corporate employed liason when asked who is supposed to inform the public; “You are.” That isn’t my job as far as I’m concerned. Something is fishy if they won’t commit it to writing or post the facts on Sprint.com.
In addition, I’ve been told I will now be required to file an online insurance claim with Asurion as opposed to the old way of determining the device is DBR and providing the customer with a pamphlet with Asurion’s contact number enclosed. We refuse to accept the liability under the grounds we are NOT an insurance company and have NO formal experience or safety nets in place for wrongful damages claims which will SURELY arise from some of our less than honest subscribers who will claim the phone worked fine when they brought it in.
Although I think Germaine has every right to look into a class action lawsuit, I would caution everyone here NOT to pay anything or release any private banking information to him/her. Contact by a verified law firm for minimal personal information is as far as I would go but never ever pay anything to anyone you don’t know.
Best wishes to all.
Greg
September 23rd, 2008 at 4:17 pm
No complaints here. I’m reading these posts and am amazed at what everyone has gone through. I have had Sprint for 6 years and only occasionally a charge showed up that wasn’t mine. A call to customer service has cleared it up every time. Yes, sometimes, but rarely, the wait to speak to a human can be 15-20 minutes but normally, the wait is about 5 minutes. I have had great service and wonder why all of you are having such problems and feel badly for you. I realize that there is no such thing as a perfect cell phone carrier and they all have their weaknesses, and because of that, I’m sticking with Sprint. They’ve let me down the least.
September 27th, 2008 at 12:53 pm
I just need some big help I have been a sprint customer for 8 years. but my bill over that last year has beenwrong every month I have to call in and spend hrs trying to ge them to fix it. Then they made me split my 1 family plan into 2 because of billing changes with sprint/nextel. I would like to cancel 2 lines so i have 1 family plan again without being charged. I so need help I wish i could get some one to go over bills to find mistakes. I seriously have had close to a break down over this they say right know i own about $850. I know there is mistakes as they have had to credit me before up $1600. Please, please any advice help i so would apprecitate.
September 30th, 2008 at 4:13 pm
they made me split the family plan into 2 because i have 7 lines which you cant have more than 5. hmm although they are the ones who gave them to me on one plan????? but know after all this time can’t have that???? please give be advice
September 30th, 2008 at 4:15 pm
I looked on the flycell webpage, just to look. The next thing I know I have charges on my cell phone for their service. I have unsubsribed to this via my cell phone and I am still getting charged for it. This is four months later. I want my 40.00 dollars back.. I dont know how to get this fixed.
October 6th, 2008 at 11:58 am
Hey cathy, judging by that post I’d say I’m not the one that needs lube.
No one is going to succesfully get money from a lawsuit. Sprint isn’t that stupid, they’re smart enough to know how to remain completely legal.
Angela, there’s no way a website could acquire your cell phone number from visiting their online web page. It’s technically impossible.
If you want clarification of a charge, call sprint with the specific bill in hand, don’t expect someone to be able to explain 3 months of bills with you having nothing to look at, it’s just gonna be a bunch of random numbers
October 17th, 2008 at 6:32 pm
The only specific charges I think I’ve seen discussed that are reported as “unauthorized” are third party charges. It’s getting old and no one except yourselves feel sorry for you. If you have a pitiful $9.99 third party charge on your bill you can call Sprint and we will remove the charge out of pity and typically give you a refund. This does not express fault but rather a form of customer service courtesy. Good, now that that’s cleared up, let’s talk about some charges that can correctly be referred to as “unauthorized by Sprint/NEXTEL.” Was your bill suddenly higher after changing a price plan? Maybe you stupidly demanded it be made effective in the middle of your bill cycle and you were prorated. Do you have overages on your bill? Guess what, you went over your minutes. Get an Unlimited Talk/Msg/DC plan and cease the whining. Stop clicking every banner on the internet that advertises a free ringtone. No one does that except seventy year olds and imbeciles. It might aid in diminishing the third party charges. Going forward, GregK, would you stop acting like the Moses of Sprint? Leading your “good people” into greener pastures with your indirect “assistance?” How many times do you have to remind us you’re a cruddy manager at some run down Sprint dealership? No one cares. You make the same amount of money as the manager at Taco Bell. Your eight years of experience is insignificant and it’s depressing to hear you talk about it as if you’re proud. Advising these illiterate, uneducated morons known as customers to contact a publicity based e-mail address dan@sprint.com is only the tip of the iceberg known as your cretinous advice and suggestions. My favorite part is when you said you referred the poster “Sprint” to some silly acronyms in order to get him punished for calling customers “idiots.” Wow, you must be so powerful and wise. I can’t help but notice he is still an operations manager at Sprint/NEXTEL and you are still working in a ghetto somewhere selling alcoholics and drug dealers cell phones.
October 18th, 2008 at 6:04 am
to greg and sprint, you are both suppose to be intelligent customer service reps, but both of you sound like a bunch of two year old children fighting over a toy, *I had it first, no I had it first* both of you need to stop name calling and do something productive like find out why these charges are happening. I had my sons cell phone for 2 1/2 months, turned off in the drawer because he was grounded from it and in that time he got 7 of those 9.99 charges. explain that one to me. Both of you need to grow up and do your “JOB”
October 20th, 2008 at 5:59 am
Jennifer,
I have purposely sat on the sidelines watching while ’sprint’ doles out abuse to you all after his last childish remark. Let me remind everyone here, this is NOT a forum or a blog. This is a website for people to voice consumer complaints. On this particular page the company is Sprint Nextel.
These complaints can be used in court if required and should read in a professional manner. For that reason, I chose not to get in a battle of wits with an unarmed person (’sprint’). I am NOT a Sprint Nextel corporate Customer Care rep Jennifer. I never said I was so I’m not sure where you read that I was. I also resent being lumped in with that moron ’sprint’ who has developed an authority persona to make you all believe he/she works for Sprint Nextel corporate. I’ve already determined he/she doesn’t. For that reason I ignore his/her comments.
I AM a professional actively working as an INDEPENDENT business owner selling Sprint products exclusively. Trust me, we question that decision every single day; expecially in light of their constant reductions in activation payments and service dollars. We hold ourselves to high ethical standards and have been recognized as being 167th on a list of 1400+ dealership/service centers. It would be higher but we haven’t been a service center very long; only about 18 months.
The person here calling him/her self ’sprint’, and now ‘NEXTEL’, are one in the same and do not work for or with Sprint products and services.
I chose; and continue to choose, to ignore him/her. I implore the rest of you to do the same as he/she has nothing positive or constructive to offer you.
I’ve said it before and I’ll say it again…contact the Better Business Bureau and the Attorneys General offices in your states and file complaints. You state most probably has a governors office department of Consumer Affairs. Contact them also. Sprint will continue to do the things that are being perpetrated on you IF YOU DO NOTHING BUT VENT HERE. Call Customer Care once. After that, do as I suggested above. You only need to call once to have your issue logged.
All your calls to customer care just about always end up overseas. What isn’t lost in translation is a finely tuned program to screw you and line the pockets of a person living in poverty via bonuses for doing so.
That all said, why in the WORLD would any off you, regardless of financial or social status, read the abuse doled out by the sad faux persona of ’sprint/NEXTEL’?
Act. Do something positive to stop the questionable practices of Sprint Nextel. (The company, not the so called ‘Care reps’ posting here).
You all have the power to force a change and possibly get your money back. Sprint Nextel will be a better company for it too, not that you could convince them litigation would be good for them.
October 20th, 2008 at 11:51 am
BTW, thank you for this….
“I can’t help but notice he is still an operations manager at Sprint/NEXTEL”. –NEXTEL -October 18th, 2008 at 6:04 am
Good stuff. Too bad he isn’t real. I’d love to see him in his new Taco Bell uniform and you taking out the trash.
October 20th, 2008 at 12:09 pm
GregK, must you be so melodramatic? You take this crap so seriously. Yes ‘Sprint’ and myself work for Sprint. He as an operations manager hiring employees and maintaining close contact with Sprint corporate from our site and myself as a “Supervisor II” directly overseeing customer care supervisors at the same site. We both know it is impossible for you to know who we are and I suppose I can understand why you would find it difficult to believe that we work for Sprint considering how we describe and treat Sprint’s customers on this website but I can assure you we do. Customer’s who call into our call center are angry for god reason, Sprint is an evil corporation, however, our customers are also stupid. Example, Jennifer, your stupid son went on the internet and entered his cell phone number when asked on websites offering him things and it incurred third party charges on the bill. Jesus, are you that obtuse? I bet you called Sprint about it and wasted more man hours and you probably even yelled at the agent who answered your call like it was their fault. I can only hope the agent made you feel like a moron to prevent you from calling in again.
GregK, do you really have to quote something I said with the date and time like you’re some kind of attorney building a case? Nothing said on this website is admissible. It’s a meaningless forum. Good job being 4534th out of 5000 Sprint stores. You’re really exceptional. Haha
October 23rd, 2008 at 12:56 am
You choose not to address either of us, we aren’t the same person, yet make greasy assumptions that we work at taco bell and are idiots?
Uh, not sure where you get off like you’re high and mighty.
Like I said, all srpint with the bill in hand. Act rational. Don’t make outrages claims like you never entered your number in somewhere, we know you did. The people that get the help they desire admit at least that, but didn’t know there would be a mrc.
And as stated, sprint didn’t create those charges, a third party company charged sprint to put it on ur bill as a convenience. Don’t expect sprint to eat the cost for every customers mistakes
October 23rd, 2008 at 1:16 am
And there you have it Jennifer! I was hoping these guys were posers from AT&T or T-Mobile or Verizon but they say they insist they’re from Sprint…and in management no less!
And you know what ‘Nextel’?..you can kiss my ass you coward. At least I use my real name. What’s your agent ID? What call center are you from? If you believe you’re in the right calling our customers idiots and morons then you won’t have a problem divulging that information…right? You won’t though because you’re posers. If you’re not posers then your sorry a$$es should be fired.
As far as being dramatic, it’s called passion a$$hole. Customers call in with grievances and they are very passionate or ‘dramatic’. You should at least try to prove to them that you care too. IF you truly work for Sprint (which I still doubt) I can certainly see why we’ve lost millions of subscribers with pi$$ poor attitudes like yours. One of you losers can’t spell, can’t punctuate, can’t find the Cap or Shift key, and uses text messaging syntax like “ur”.
What a couple of losers. Just because you’ve attained the lofty positions of head snake in the snake pit doesn’t make you worth a pi$$ hole in the snow.
Now THAT was a sample of unprofessional behavior. Everything I said in my previous posts was to help ‘our’ subscribers.
And one last thing you two pieces of crap…Dan Hesse IS looking into your comments here. So although they may not be admissable in court, if you work for Sprint, they CAN be used to can your sorry excuse for Customer ‘Care’ rep a$$es. Have fun in the unemployment lines.
Oh yeah…haha? (haha..what are you..like 5 years old?)
October 23rd, 2008 at 2:38 pm
Sounds like Sprint & Nextel suffer from TPS….teeny peeny syndrome
October 23rd, 2008 at 6:00 pm
Why do you kep threatening us?
We never made outlandish assumptions about you, never called you an idiot, never said you work at taco bell or anything else demoralizing.
In all honesty, we should be reporting you for all the negativity you talk about sprint. You hate sprint and let the world know.
You really think sprint wants one of it’s store reps to be telling custs false things about the billing system, especially in regards to valid charges?
And sorry, I’m not at a computer, I treat the keypad like it is, not a keyboard.
So why don’t you quit flaming us with slanderish lies and act like an adult?
Why are you ignoring the core isue that we keep stating? You know, the valid third party charges that were clearly, even if by mistake, legitimately charged due to being signed up?
October 24th, 2008 at 12:41 am
Hi Dan!
October 24th, 2008 at 12:41 am
Thank you for the levity Cathie! I got a kick out of it. I know you weren’t talking about me…I can use a BigBoy keyboard.
And sprint…why do YOU insist the charges are valid? I’ll admit there is a certain amount of buyers remorse involved in this; but neither you nor I have any way to quantify that.
And to both of you, this started because I was offended for our customers with your unrestrained name calling. Specifically, calling our subscribers posting here idiots and morons. You should be ashamed of yourselves. Methinks I’m not the one that needs to “grow up and act like an adult”. You have a job to do so do it to the best of your ability and put your elitist attitudes away.
I also instructed people who didn’t get a satisfactory answer to contact their local BBB and to pursue it. Sprint Nextel needs an overhaul. Period. They run their business like our elected officials run this country…into the ground while engaged in a headlong dash for the cash. Translation=Greed. At the expense of the business’s longevity and the happiness of it’s customers.
Nuff said.
October 24th, 2008 at 5:17 pm
http://www.ringaza.com charged my acct for services I did not order. I am so tired of these companies that slam you for charges because some erroneous website sends them a bogus charge and we have no way of disputing this.. What’s going on out there? I want my money back on my account.
October 29th, 2008 at 4:45 pm
Mark P,
Companies like Ringaza use data lists of mobile phone numbers they obtain ‘third party’ marketing companies. Your regulators are turning a blind eye to the use and abuse of these lists.
Ringaza uses Opera Telecom (aka OITG aka Oxygen8) to send the text messages.
Opera has the billing agreement with Spring to bill Sprint’ customers on Opera’s behalf.
Sprint will keep a sizable percentage of the unauthorized debit before passing the rest on for Opera and Ringaza to share.
This is not a scam. This is mass marketed fraud being carried out on an industrial scale.
October 30th, 2008 at 9:00 am
Class Action Lawsuit for Authorized Dealers Against Sprint/Nextel
I am one of the most well-known wireless leaders in Northern California providing wireless solutions for corporate accounts. The difference between my company and everyone else is my exceptional vision and leadership especially on the B2B side. Without sacrificing quality, integrity, and customer service, my abilities have gained me the knowledge and expertise to win numerous awards including top seller award for Northern California from a variety of wireless carriers. Having said that, I was approached by Nextel in 2002 to become one of their B2B Authorized Representatives as a result of my success from previous years. With my exceeding success through the B2B channel, Nextel approached me to do a joint venture on launching new retail locations in the Northern California market since there was no strong retail presence. With knowledge, experience, and expertise I put together one of the most dynamic teams of highly motivated and well qualified communication consultants. In 2003, my ex-colleague and dear friend was invited to join in this new vision. I launched eight locations in Northern California and I was invited to launch new locations in Arizona, Colorado, and Minnesota. In 2005, when the merger with Sprint occurred, the new management team: Mark Sadighian, Paul Harris, and Dennis McSweeney no longer shared the vision that Nextel had with my company. At the same time I found out that my partner was embezzling money and started a new wireless company with another carrier. When I approached Mark Sadighian with my new found news, the advise that I received was to separate our partnership and for me to start a new company under a new name. I was granted an exclusive dealer contract with Sprint/Nextel and their service center. Two months into my new company, I submitted six new retail locations that were denied to me for expansion, but at the same time were handed to someone else. Sprint/Nextel set me up for failure, after I invested hundred of thousands of dollars into the new company. Sprint/Nextel decided at that point not to support me in my visions, ideas, and ventures. As a result, I am seeking other dealers that have had a similar experience as me for a class action lawsuit. Before I posted my story online, I requested the immediate assistance from the CEO of Sprint, Daniel Hesse. He never responded to any of my emails, and at this point left me with no choice, but to put together a class action lawsuit for Authorized Dealers. I will not stop until my losses are compensated. If you are interested in contacting me with any questions, concerns, or to assist me in participating in this class action lawsuit please email me at: sprintactionlawsuit@gmail.com or visit http://www.nextel.bz
October 31st, 2008 at 8:57 pm
Sprint/Nextel has tried to tell us our contract is not over when we know and checked with them on 1/4/08 that our contract is up!
November 5th, 2008 at 6:38 pm
TONJA: When my contract with Cingular/ATT was up, I didn’t bother to renew. I just continue month to month w/the same plan that I was on all along. I’m not sure if Sprint/Nextel makes you resign to keep your plan, but I have been with ATT since my contract ended in January 2008. Nothing has changed in my plan EXCEPT I DO NOT HAVE TO SIGN A CONTRACT, therefore if they start charging me these unauthorized charges again, I can walk away with no penalties.
They always try to lure you into resigning w/offers of free phones, etc., but in actuality you can buy your own phone on Ebay (where I buy mine) for a lot less than signing into a contract for 1 or 2 years and being stuck in it. I’d call and ask them, but it sounds that since your contract has expired, they are carrying you on a month to month basis with a contract, just like me.
Since I have been month to month, I haven’t had any of those unauthorized charges, probably because they don’t want to lose me as a customer. I won’t sign another contract unless it’s absolutely necessary.
November 6th, 2008 at 5:17 pm
TONYA….Sorry…I meant to say that Sprint was carrying you month to month WITHOUT a contract.
November 6th, 2008 at 5:18 pm
SPRINT…I only have one comment to make. I never did anything to incur the unauthorized charges on my cell phone bill. You can talk till you are blue in the face, and keep that loop running, saying that the 3rd party charges were valid, even if made in error. As a 59 yr. old woman with no children or teenagers on my account, only my husband and myself, I know that we did not incur these charges and that they are fraudulent. You are nothing but a “bot” on the internet. You insult those who know they’ve done nothing by continuing to insist that they have. End of post. You need not reply and be redundant.
November 6th, 2008 at 5:24 pm
BWAHAAAAHAAAA!!! In your face ’sprint’.
Ahem. Sorry. That was childish but I just couldn’t resist.
They’re bot’s alright Cathie…mindless drones charged with scouring the internet all day long and posting drivel. Sounds like pergatory to me. And they don’t work for Sprint. I don’t care what they say.
Good for you Cath!
November 6th, 2008 at 5:42 pm
GREG – I have posted before on the ATT/Cingular site for this problem, since I have their service and was also fraudulently billed by M-qube several times. There are cretans like “Sprint & his sidekick Nextel” (probably the same guys using different names) on that site as well. They go on and on about how somehow, some way, this is our fault. They try to insult our intelligence, but in the end they are the ones who sound ignorant, stupid, moronic and rude. It would be one thing if one or two people were being fraudulently charged, but this encompasses hundreds of people amongst all the cell phone service providers. There is no way that we all have “somehow” done this to ourselves. Like I said before….TPS.
November 7th, 2008 at 3:34 pm
Seriously, you guys don’t get it.
First, its easier to sign up for these third party services than it is to make a phone call.
Second, we aren’t bots, bots can’t carry a conversation. And you call us dumb.
Third, don’t buy phones from ebay, there’s too great a chance that they are active on another line and you just paid for a brick, I see it daily.
November 10th, 2008 at 12:33 am
“Cretin” not “Cretan.” Stop going on websites and downloading free ring tones you morons. You’re agreeing to terms and conditions with third party businesses. I HATE YOU ALL AND YOUR POINTLESS MEANINGLESS CALLS ABOUT STUPID SHIT. IF YOU EVER CALL IN AND ASK FOR THE CALL TO BE ESCALATED TO A SUPERVISOR II I AM THE ONE WHO SOUNDS LIKE HE IS READY TO GO TO SLEEP AND CRY. I AM THE ONE.
November 10th, 2008 at 1:09 am
I am still trying to resolve being charged $2000 in cancellation charges on 8 phones. On July 30th there was an article written in USA Today in the Money section that states ‘Calif. Judge says Sprint fees unlawful” Judge Bonnie Sabraw of the Almeda County Supreme Court ruled that Sprint violated Calif. law in the way they charged consumers for quitting service early. Sprint was ordered to pay $18.2 million to customers who sued over fees and credit $54.7 million to those charged but did not pay the fees. The judge also rejected Sprint’s argument that federal law pre-empts California law. I live in Florida and was charged these same fees after completing 6 years with sprint. $600 was duplicate charges. Is there anyone out there interested in starting a class action lawsuit against Sprint or know of one started in Florida?
November 10th, 2008 at 4:18 pm
SPRINT…A quick trip to the cellular phone store will determine if the phone is active. I’ve purchased 6 phones over the last 3 years on Ebay and haven’t had a single problem so save your caveats for someone else. Reputable Ebay sellers have return policies and are monitored by Ebay and also buyers provide feedback. Why should I give cell phone service providers big bucks for their phones?
November 10th, 2008 at 9:15 pm
NEXTEL….Cretin, Cretan, Crouton…whatever…BOO HOO….
November 10th, 2008 at 9:16 pm
That california ruling doesn’t mean anything, it will be in arbitration longer than any of you will need a cell phone.
Buying phones from random idiots on ebay is such a good idea, trust the internet. You show your clear knowledge on many things by also downplaying your inability to spell.
November 12th, 2008 at 5:57 am
you are the one without knowledge. Perhaps you meant to say it will be in appeal? Arbitration is over.
November 12th, 2008 at 9:50 am
I guess Sprint doesn’t like to hear that there are reputable Ebay stores that sell cell phones for so much less, along with a return guarantee. Thousands upon thousands of consumers use Ebay successfully every day with no problems. The cell phone providers like to entice the consumer with offers of a new-fangled free or low cost phone, but the catch is that you have to sign a contract. You are then stuck with them again. Also, Sir Sprint, I could pick apart your punctuation and grammar capabilities. For example, you do know that one never begins a sentence with the word “And” don’t you? I guess Sprint is also the spelling police now. He must be sick of repeating himself so now he’ll be critical of everyone else’s spelling.
November 12th, 2008 at 10:19 am
nextel corrected your spelling, pay attention
November 12th, 2008 at 7:50 pm
I just got my text messaging back on and they got me for like $40. I had to text them to make it stop. Now how do i get my money back?
November 17th, 2008 at 9:46 pm
I AM ON THE PHINE WITH SPRINT RIGHT NOW AND i AM PISSED OFF! I HAVE BEEN CHARGED AN EXTRA $14 A MONTH SINCE JULY AND AM NOW BEING TOLD THEY CAN ONLY REFUND FOR THIS MONTH AND LAST. THIS MESS SUCKS, AND THE LADY KEEPS TELLING ME THAT I MUST HAVE ENTERED A CODE TO GET THESE THINGS AND LIKE I TOLD HER I DO KNOW HOW TO READ AND I DID NOT PUT IN ANY CODE OR ACCEPT ANY AGREEMENT WITH THESE THEIVES. AS FAR AS I AM CONCERNED SPRINT IS JUST AS GUILTY AS THIS OTHER COMPANY! I WANT MY MONEY BACK!!!!
December 5th, 2008 at 5:30 pm
It’s people like GregK who are killing this business. Most (not all but most) 3party billing companies here are selling reputable services and are MANDATED to play nicely. They are also regulated moreso than most industries. 99% of the time, you have signed up for something in which you have agreed to pay for. If you don’t read the terms you really have no one to blame but yourself.
sprint/NEXTEL might not be as compassionate as you folks want them to be but they are spot on.
December 5th, 2008 at 6:20 pm
I have no complaints about Sprint. I have had the service for years. When my grandson started text messaging me I blocked text messaging through my voicemail account. I’ve received none since. No problems
December 5th, 2008 at 10:02 pm
Sprint provides 3rd Party billing services just like the other mobile carriers. In this case, they act like a Merchant Account Provider just like banks do for Visa and Mastercard. These 3rd Party services are the merchants, Sprint is the Merchant Account provider. Sprint and the other mobile carriers charge these merchants %70 and the merchants keep %30. The huge convenience to the merchant is easy access to consumers. While Mastercard and Visa provide significant buyer protections, Sprint and the mobile carriers do not.
I have never had false SMS charges on my account because I guard my phone number, but with the advent of sites like Facebook, many people are finding out that Facebook app providers are given access to Facebook profiles if one installs an app on their profile. I realize these people should be more cautious, but since they never input their numbers into some random site or advert (just their Facebook profile), they find it difficult to believe they are at fault (and that it is EVEN possible someone company could gain access to such personal info from a site they have come to trust).
This happened to my girlfriend, and while she is not interested in playing “the blame game”, she is interested in a refund for the $50 in charges to her account. Sprint may claim they are not responsible, and they are probably legally correct. However, if Sprint wishes to ever compete against ATT and Verizon, they better step-up their Customer Support and just help their customers. ATT will refund these charges dating back 6 months (my secretary had this problem with her corporate phone, and I got the charges refunded immediately by ATT).
So Sprint, do you feel customer retention is a business goal or are you banking on the 4G roll-out to win new customers?
In the world of social media, the consumer will gain more and more leverage. Companies will find it increasingly difficult to hide their unpolished (and often questionable) business practices.
December 12th, 2008 at 1:18 pm
I was charged 9.99$ on 12/15/2008. Please i need help : How can be stopped a mobile messenger? I have no idea this is , but i don’t want to be charged for a 10$ on my monthly bill again and again .I’m going tu sue this big problem piss off this jerks from me for stealing money like that !!!!!
December 19th, 2008 at 8:24 am
I really need to stop my subscription …, and I want my money refunded on my account … Such a jerk … What kind of company are those …stealing money …OMG …I really need to stop my subscription …, and I want my money refunded on my account … Such a jerk … What kind of company are those …stealing money …OMG ….
December 19th, 2008 at 8:25 am
I’m really really mad and upset , and i need a resolution as early as possible , i can complain to the Sprint Company … if they keep doing that stealing money from people like this …
December 19th, 2008 at 8:27 am
I had two phones with my husband and we had to move to an area in illinois where the service area was just crappy…and they said ..”WE can’t let you out of your contract” but if your service doesn’t work where I live how the hell do I use the damned phone? I am not paying for something that doesn’t work!
December 25th, 2008 at 11:02 pm
Ami, call (866) 265 8305. It’s a department called Wireless Web. They will use a program called QPASS to eliminate your subscription and possibly provide you with a refund.
December 26th, 2008 at 4:05 am
Here’s the thing, Sprint/Nextel isn’t the company that really charges you those fees. What happens is that when you sign up for these services, the third party company that gives you these services charge you. Yes, it shows up on your Sprint bill, but its not Sprint. You may not always realize that you signed up for these services, but you did one way or another. Either way, it isn’t Sprint that charges you and they DON’T make any money off of it. Promise. If you have any questions about Sprint, e-mail me at daftact723@live.com. I’m a Sprint sales rep and I’m sure I could answer most of your questions.
December 29th, 2008 at 2:47 pm
The last 2 months I have dealt with internet billings and now this premium text fraud going on… internet – I recieved a bill for 75.00 on internet usage…. funny part is my internet has been blocked by me, passed coded by me, I bet 2 – 3 different occasions and then again in Nov….. to get various excuses…. I did eventually get 40.00 refunded but I still had to pay 35.00 of a fee that should have never been billed… to open my bill up this month to yet another un-authorized 9.99 plus tax bill from a 5 digit text that when view gived these 3rd party companies the right to bill you monthly… NOT just once but monthly…. so I called my local sprint store, who informed me what it was, who told me he could do nothing, but call the states attorney, who then sent me to my local police who then sent me back to Sprint to fix it…after the run around my husband got involved and called customer service and demanded a supervisor… who after a very long and frustrating converstation mention to us that we can prevent this from happening, that SPRINT can block all premium text numbers…. WOW would have like to know that a month ago…. he was gracious enough to refund me the fee, and verified that no pending charges where out there from this company…. AS for all the sprint workers, and CEO’s you are responsible for the allowing of these 3rd party billings…. for it is your CEO’s or corp who have made the deals with these 3rd party billings to occur to your so called “valued customers”….. you can use what ever excuse you want to but these 3 rd party companies have to have some form of an account with you to be able to bill you, so you can inreturn bill us… If you stood for some values and quit backing these fraud charges maybe this site would not be so full of unhappy customers….
December 29th, 2008 at 10:45 pm
Jessica, you do have a point about Sprint being able to block the 3rd party charges and having some sort of account (although I’m not entirely sure if its technically an account or even a contract of some sort since there are thousands of these 3rd party venders out there) with them . However, there ARE people out there who DO want these 3rd party services. I know that they way these 3rd party vender’s obtain your money is questionable, but there are several unnoticable ways to “sign-up” for the 3rd party services. Many websites or pop-ups online that ask you for your phone number are such parties that will gladly take your money. If my information is correct, blocking the premium SMS won’t always save you if accidentally sign up online, but it does help occasionally. For the most part, the block to the premium SMS services that Sprint can put on your account prevents you from texting a certain number (like ones you may see on MTV that offer ringtones) and being charged for those services. Yea, its no fun at all when you get these charges, but its something that all cell phone providers deal with. Again, if you have any more questions feel free to e-mail me at DaftAct723@live.com
December 31st, 2008 at 11:44 am
Jessica and the rest of you guys,
Sprint and the other Network Operators do not have any ‘account’ with ‘thousands of these 3rd party venders’. Sprint and the other Network Operators deal with several tens of aggregaters(gateways) like mblox and m-qube.
Who bills you?
http://www.forbes.com/investmentnewsletters/2006/02/09/m-qube-verizon-wireless-in_nh_0209unwired.html
Every time a consumer buys something, it gets billed to his or her cell phone. The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider. While m-Qube won’t disclose actual sales figures, Glass says its revenue grew 1,300% in 2005 over 2004.
How did they get your number? Well this is from the UK but these companies will employ the same tactics in the US.
http://www.timesonline.co.uk/tol/money/consumer_affairs/article5002795.ece
Even more worrying, however, is the growing trend among premium-rate companies to target people who have not given them their details. Most usually a company acquires contact details by buying lists of data from other companies. “Buying and selling of contact details is big business,” Mr Bates says. “Lists of phone numbers are passed around the industry. If your number is on one of these lists, you could receive a text about anything.”
For example, many price comparison websites sell on the data of people who have asked for quotes on their sites, as do many online retailers. The premium-rate providers then pay for these lists.
This year our ‘regulators’ were forced to clamp down on the industry abuse of ‘third party’ data lists and complaints relating to unauthorized billing have fallen dramatically.
You all should first be asking yourselves why your politicians and regulators are turning a blind eye to the use of these data lists.
January 1st, 2009 at 10:39 am
I have called time and time again to try to reduce my bill and I am told that if I sign up for this or that plan, which extends your contract, I will save money without losing important features. LIES!! Everytime I “upgrade” my phone – UP goes my bill. They have the audacity to tell me I have gone over my minutes when I have a copy of my records showing I did NOT go over. They charge me for texting which I was told is included in my plan. And, they charged me for internet usage which I don’t even know how to use the internet on the phone!
I am pursuing a class action lawsuit and so far have over 100 unhappy customers with the same issues. Please contact me if you are interested.
January 2nd, 2009 at 11:11 am
I need some help in getting the charge off my billing any one know how? I was just told thats why my billing was so high.
January 2nd, 2009 at 1:52 pm
Brian does have a good point and I never thought of any of that.
Now Sherry, you may not have gone over your minutes at all and the rep simply couldn’t find another way to explain the charges. Or you could possibly have overages. You could also have a past due balance. You would probably know if you had a past due balance so I really don’t think that’s the cause. Your contract should NOT be extended for changing your price plan at any time (your contract should only be extended for upgrading your lines of service). Yes, your phone bill will probably be high right after you upgrade your lines because of bogus upgrade fees (which are easy to get credited back to your account). Its easy to use the internet on your phone even if you didn’t really mean to. If you download ringtones or check the whether that is considered internet access and will result in charges to your account. If you want, you can always get the internet blocked on your entire account as well as blocking the internet manually from your phone. It sucks when you get internet charges that you didn’t intend on receiving, but they are legitimate charges. As for the texting, i really don’t know how to explain that. You could have been given incorrect information (which isn’t your fault but its tough to prove).
What kind of records do you have that show your minutes of use?
January 6th, 2009 at 2:39 pm
You name it and I had that problem …First one of the phones didn’t work ..then dropped calls on the other one ..had to sit y the window to use and still doesn’t work after they assured me we were in their calling area..I got run all over the place ..even sent to a location that had mover months ago …told I had to pay another $25 to change out to a phone that worked as I had purchased over the internet ..JUST nuts !!!Could not get a supervised ..on and on for days with these people !DON’T waste your time or money on Sprint or Nextel ..!HORRIBLE experiance in every way!
January 6th, 2009 at 5:09 pm
Sprint can lick me balls. I just got me bill and there was a 254.68 charge for the new blackberry that i bought at a store!!! They trird to tell me that i had a balance when i called them on that shit they took it away and gave me a $75 credit thats right lick my balls baby!!!
January 10th, 2009 at 12:54 pm
sorr i just got my
January 10th, 2009 at 12:54 pm
Luke, wanna know how I know you’re immature? If you read your comment again I’m sure you’ll figure it out.
January 12th, 2009 at 12:57 pm
SPRINT ALLOWS ANYONE TO ADD ANYTHING TO YOUR PHONE WITHOUT A CONSCENT FROM THE USER,MY BILL NEVER COMES TO LESS THEN 200NDOLLARS A MONTH WHAT KIND OF SERVICE IS THAT,AS SSON AS MY CONTRACT IS UP IM CHANGING COMPANIES ANY IDEAS ON WHOS BETTER
January 14th, 2009 at 7:37 am
Sprint HAS to ask for either the PIN code, secret answer, or last 4 of your social. If nobody calls in with that information, they CAN’T make changes because the system won’t let them. I used to be a customer service rep in a call center and I KNOW that unless someone has your info, they can’t change anything unless they find a way to do it online. Reps can’t even get into accounts unless whoever calls in provides the required piece of security information. I know that Verizon is NOT any better, but AT&T MIGHT be. I haven’t worked for AT&T yet.
January 14th, 2009 at 9:48 am
I noticed Sprint has a lawsuit, look at your bill, it showed on mine to the left. Im canceling my service and will be going home phone till a cell company comes up with a decent plan, like unlimited min, and cheaper phones because they dont last very long.
January 14th, 2009 at 1:31 pm
Sprint has an unlimited EVERYTHING package… unlimited minutes, text, and data for 99.99. That’s only for one line. Any additional lines would be 95, then 90, and ext.
January 19th, 2009 at 3:20 pm
I have been paying around $300/mo for my 4 lines. For the last 3 months one of the phone lines started having coverage holes problem. When my son is in his apartment he could not receive or send. This has been on and off. Recently it has been worse and worse. After hours and hours of argument, Sprint let me son’s line off the contract only. I asked them to let me out of contract since we are on the family share plan. My son is also my employee. We talk on daily basis. It is important to keep the 2 lines together. I am paying about $300/mo for no receiption, frustration and a lots of cramp from them. After 3 months we are still paying but can not communicate freely. Where do we go to find justice? If they can not cover the area they should let all my 4 lines off contract. Now I am only asking for 2 lines off contract. They would not allow it.
January 20th, 2009 at 12:18 am
Jane, NO CELL PHONE PROVIDER CAN GUARANTEE SERVICE INSIDE OF ANY BUILDING. This is due to the fact that many buildings contain materials that will block, reflect, or weaken cell phone reception. Yes, that sucks, but at least they let you off contract on that line. As for the rest of your lines, you SIGNED A CONTRACT. Gee, who would have thought that you would have to fulfill a LEGAL DOCUMENT? If you had a client who signed a legal document with you, you would not let them off of it easily. You can say that you would be the better person and let them off contract, but that’s not how businesses are ran. People should learn to fulfill their end of the contracts (as well as companies such as Sprint). However, they let you off of one line without any ETF, so feel lucky.
January 21st, 2009 at 9:58 am
I joined the military in 2007 and got a Sprint contract for 1 line in March 2007. I ended up activating 3 phone lines that year. I planned on closing one on the date that phone’s plan was due to expire; I went in to the sprint store and found out the expiration date, then showed up in the same store ON THAT DATE to close that line. I was told that it expired not in Jan 2009 but instead expired in July 2009. I had planned to get a new company for the other two lines, and after being lied to I decided to cancel my service then and there for all three lines. I called the cancellation department and after confronting them about the incorrect cancellation date, I asked to cancel all 3 lines; the rep tried to talk me out of it but I persisted. So I ported 2 lines over to verizon and closed the third. I verified verbally that my service with them would be done and that I would get a termination fees bill and my plan and accounts would be closed. I made it clear I wanted no more services from them. I paid the termination fee on 15 Feb 2009. 20 Feb 2009 I got a bill for the termination fee I had already paid. I went online on 25 Feb 2009 and looked at my account. The 3rd line that was cancelled (the one I hadn’t ported) has a new plan for it I did not authorize. For over a month the website showed nothing for any of the 3 phone lines as far as plans or any termination fees. Suddenly between 3 Jan 09 and Feb 25 09 someone in the sprint corporation activated a plan I never requested (for a phone I have had deactivated since early fall of 2008). Sprint changed the date of when my contract was up and, once I settled up with them, paid them off and verbally verified I wanted no more services from them, authorized a new unwanted plan to the one phone line I had not ported over to Verizon. I had requested an email verifying I paid the termination fees and never received that either. Now that I am no longer a customer, Sprint has suddenly made unauthorized changes to my account and is now not recognizing that I paid my termination fees in full.
February 25th, 2009 at 12:41 pm
I did not prescibe to these texts and was being sent text and without even opening the messages i was still being charge. I do not even know how they recieved my number.
March 1st, 2009 at 2:39 pm
Sprint has charged me something erroneous every month for the several years I’ve been with them – texting which I don’t do and have blocked, Internet usage which I do not use on my phone, charging for a plan which I don’t use (they change the plan without my asking), etc etc. I now have a $1470 bill which I haven’t paid due to the fact that I can’t figure out what I actually owe vs. what they want me to pay. I am so stressed out about this that I just want them to go away and I never want to think of the word ‘Sprint’ again – so I am just going to pay them to go away and I would never use them again. This is what they want – millions of people to be with them for a few years at unbelieveably high and incorrect amounts charged per month. This will make them multibillionaires – they don’t care if after you get scammed for years you won’t use them again – there’ll just be another ’sucker’ (as they see them) to take your place.
March 5th, 2009 at 11:05 am
I had a lengthy online Chat Session, yesterday with Sprint/Nextel customer service. I have been trying to get out of my 2 year contract for over a year. They verbally told me a couple of months ago; My CONTRACT would end March 2009. During our Live Chat Session ( Have Copy ), I requested to end my contract before the March 4th billing cycle was generated. Sprint Advised, Our Contract Ends 3/13/2009. I then asked, for the Account to be pro-rated from 3/3/09 to 3/13/09, Sprint refused. Advising, Contract Holds Until the End of the Billing Period.
Correct me, if I’m Wrong. Isn’t that a Breach of Contract ?. They are saying that I am legally binded to the contract Two Weeks AFTER the contract ends.
Sprint, has no problem PRO-RATING New Customers. Why, should this be a problem; to pro-rate the end of the contract.
March 5th, 2009 at 3:52 pm
I just identified a new charge for $19.99 on my Sprint PCS bill described as SJA Mobile: Game Tip Alerts. When I called Sprint Customer Service, they gave me a phone number for SJA, advising me that that was a 3rd party bill that they were not responsible for. I had to threaten, complaining about their security before they agreed to remove the charge. I then decided to call the SJA number (in India). Their rep cordially agreed to cancel my RECURRING monthly charge and to refund my $19.99. I HAD TO THREATEN HIM TO KEEP HIM FROM SENDING ME A CHECK as I didn’t want to be accused of defrauding Sprint. This is the 2nd time in 3 months that unauthorized charges have appeared on my Sprint bill so I presume they will start to consider future billing complaints as “a pattern” and will loose their interest in my business. It’s very sad, as I have never had anything but praise for Sprint PCS in the previous 6 years I had done business with them.
March 7th, 2009 at 4:51 pm
I had issues with Sprint, in particular an employee at an indirect dealer who pocketed my cash payments for three months and screwed me out of 500.00, giving me bogus receipts for all payments, and I was then informed by the indirect dealer location’s manager that the employee was fired, but my payments would not be applied to my account. Sprint’s customer service had nothing to do with me canceling my contract. In fact, they were more than gracious and apologetic for my poor experience at the dealer, and they waived my early termination fee due to the inconvenience. I ported my number to T-Mobile and have been happy ever since! They offer good payment arrangements, their customer service is fantastic, I LOOOOVE my G-1 phone, and I have unlimited texts and minutes plus internet access for 85.00 monthly! Since I was so happy, I tried out their ‘At Home’ phone to replace my landine, and they only charge me ten bucks for unlimited home phone calls with NO long distance! FOR REAL, they will take care of you! My first month with T Mobile, one of the third party charges from FlyCell followed my from Sprint to T-Mobile. T-Mobile blacklisted my number and credited the charge with NO questions asked. Get yourselves out of that contract with Sprint and treat yourself better!
Oh, and one last thing… I tried writing to dan@Sprint.com and received an automated email telling me they appreciated my business and was sorry for the inconvenience I experienced. If I’d like to come back to Sprint, I can port my number back without an activaction fee. Jerks.
March 11th, 2009 at 6:05 pm
Nash, the billing date and the contract date are not the same. The billing date is when your minutes, texting, and data usage is refreshed and a new month begins. It is possible for the contract to expire in the middle of a contract. Proration is caused due to the fact that you are billed one month in advance to ensure that Sprint (or any other cell phone provider) obtains the money they are owed. SOOOO, basically, (for example)if you start service in February, you’re first bill is going to include charges for February AND March. Like I said, your contract ends on a specific date, if you cancel any day before then, you get hit with those horrible ETFs. And usually when you cancel your contract, you’re phone will still be active until the end of your billing cycle (unless you port out your number). And chances are that if your line AFTER the contract expires, you’ll get a bit of money back for the month you’ve already paid in advance for. Again, if anyone has any more questions or anything, feel free to e-mail me at DaftAct723@live.com
March 19th, 2009 at 1:22 pm
I feel Sprint is using predatory, inappropriate and illegal business practices that target and take advantage of minors. Sprint is trying to charge me for text messages sent to my phone that I did not authorize. I have repeatedly contacted Sprint to dispute the charges. Sprint has a relationship with CellFish, as a third party provider. CellFish sent text messages to my daughter’s cell phone, each with a charge of $1.99. My daughter is a minor – age 15. She was not aware that by accepting the text message, she was accepting a $1.99 charge for each message. CellFish repeatedly sent text messages to her phone – up to 64 in one day. The CellFish website posts under their terms and conditions that a parent or guardian must agree to the terms and conditions. I did not agree to any relationship with CellFish and will not assume responsibility for charges I did not authorize.
I have been a Sprint customer for over ten years. I have repeatedly contacted both CellFish and Sprint to resolve this issue, to no satisfaction. The CellFish and other unauthorized third party charges appeared on my November and December bills. I contacted Sprint on November 24, 2008 and disputed the charges. I was told to contact the provider. I did so immediately, multiple times via phone and e-mail with no reply whatsoever. I contacted Sprint on December 17 and was told that they would process a credit.
I contacted SPRINT again on December 31. Their customer service department said they would process the charge backs and I stayed on the phone with her for almost three hours as she meticulously typed in each of the 250 disputed claims. When I called back on January 13, I was told that adjustments were not applied to my account. I called again on February 4th and was told again the credits would be processed.
I have put in multiple hours trying to resolve this with Sprint. I never authorized the third party charges and have worked diligently with Sprint and their business partner CellFish to get them reversed. I believe SPRINT has an obligation to its customers to not allow highly questionable third party providers to run up unauthorized charges on an account. Sprint is obligated to protect its customers from companies that are using very inappropriate and questionable business practices – and are targeting minors.
Since I have not received appropriate satisfaction from Sprint, I have cancelled my account. I do not feel I have any further obligation to SPRINT and will not pay the third party charges or any early cancellation fees. I have filed a complaint with the Minnesota Attorney General’s office and am reviewing legal action against Sprint. I think there is a very good case to make that Sprint is using predatory, unethical and illegal business practices by allowing third party charges on cell phones.
March 20th, 2009 at 11:05 am
My wife and I have been trying to get Sprint to cancel our service for the last 3 weeks. I’m past the required two year contract and have switched carriers. My wife transferred her phone number and I took over our home cell number. Her sprint phone was immediately turned off yet mine is still active and I’m still getting billed. The local agent says he never herd of this and we had to call Sprint directly. I’ve talked to 4 different Sprint reps and they all say the same thing. Sorry your phone will be turned off in the next few hours. Imagine my surprise when I called my Sprint phone this morning to verify it was turned off. I’m sure they are just rolling over another month of service charges. These guys are crooks.
March 26th, 2009 at 8:24 am
I received a $9.99 charge on my March 2009 bill for something called Mobile Msgr: Ringers that I never authorized or even know what it is. Also 12 SMS text messages at $.20 per message.
March 31st, 2009 at 1:38 pm
I continue to ask Flycell to remove any subscriptions (although I do not recall approving anything). The charges continue to appear on my monthly bill. How do I get it to stop!!
April 1st, 2009 at 9:15 pm
Jennifer. YOU ARE LYING. It is impossible to go online after you are canceled. Sprint completely deactivates any access you ever did or will have.
How can we believe what anyone says when some of you blatantly lie?
80% of people that say they don’t know, do, but don’t feel like paying after the fact.
Jennifer is proof.
April 2nd, 2009 at 12:57 am
Nash, read you terms and conditions, it very plainly states your final month WILL NO be prorated.
Slammed, it’s lose*
Without knowing the difference between lose and loose, it’s no wonder people are able to trick you. (not sprint, the third party you gave your number to)
April 2nd, 2009 at 1:01 am
Corrine, and ay other parent out there, do NOT give your child a cell phone without understanding what they have the ability to access.
READ and WATCH, please, you are the only ones that can stop this.
April 2nd, 2009 at 1:09 am
Sprint, I’m going to have to agree with you on just about everything you’ve said. The only thing I have to say is that Sprint is ran by HUMAN BEINGS. Humans make mistakes, and its not always easy to determine where the mistake occured. As a consumer, even taking exact names, dates, times, etc will not always help if you end up having troubles. 9 times out of 10, its the consumer’s misunderstanding that leads them to determine they were wronged. On occasion, a new Sprint rep or a rep that was misinformed will mistakenly provide incorrect information. One other thing, READ YOUR CONTRACTS!!! THESE ARE LEGAL DOCUMENTS!!! I wish people would get over themselves and realize that they are ultimately responsible for their accounts. If you have to follow up a couple days after you call in to make a change, then so be it (that’s better than finding out there’s been a mistake made 2 months down the road).
Jesus Christ, I love my job but you people make it difficult.
April 3rd, 2009 at 3:19 pm
ZACH, first of all Sprint was wrong, and was able to get out of ETF’s and contract… and get this… they also gave two months credit. Its companys like this that take advantage of good honest people and believe anything these company’s tell us…
PS: Find another job, if you hate working with the public
April 3rd, 2009 at 4:03 pm
Nash, if someone did that, it wasn’t because they had to, or sprint was in the wrong. It IS part of your terms and conditions.
Its extremely likely that they did that because they didn’t feel like talking to you anymore.
April 4th, 2009 at 1:13 am
SPRINT
First of All. It’s very unlikely, I dont think a major cell phone co. would give in. when the could had 400.00 in ETF’s. 2nd of all, Sprint was wrong. And I got my Due Credit
April 6th, 2009 at 2:34 pm
After I moved to a new house my phone service was all messed up. My wife called several times after noticing the phone kept switching to roam. The Sprint rep stated not to worry, roaming was covered and we would not incur any charges. What he failed to mention is that our anytime minutes were being used everytime this happened and my phone bill ended up being over $600. I have spent countless hours on hold and dealing with sprint. Now I have been told that the tower in my area was being repaired and that is why my phone was roaming. Everytime I try to cancell my service, I am transfered to the retentions center. I have been promised a credit, but this was 10 days ago. Now I see a $9.99 charge for predictomobile, obviously this is what everyone else is talking about. This company does not care about its customers, we are only numbers. During one of my attempted cancells, a elevations supervisor named Steve laughed and started telling ma all of my early cancellation charges like that was going to keep me. This company has obviously failed big time, I can t wait to start with another provider.
April 15th, 2009 at 2:49 pm
I had similar problems with Sprint. I received charges for downloads never made, etc. Since I had already finished my contract I was paying on a “per month” basis. Then I got hit with a whopping bill for more downloads. I was tired of calling them every month and spending an hour or so on the phone with them to get these charges removed, so I decided to end my business with them.
THEN all hell broke loose. I was told that I had renewed my contract with them when I had never done so. After countless phone calls to Sprint, I was them told that I had no contract and that if I were to leave, no penalty would be issued. HAH! A month after I “left” Sprint, I recieved more bills. I called them and they acted as if I was still a customer. They said that I still had another two years to go on my contract whereas in reality I had no contract. I threatened to sue them and they then told me they had “fixed” the problem and that I could leave them.
Yesterday I received a notice that they were going to sic bill collectors on me to pay my unpaid bills, and they that would destroy my credit rating. This is after over TWO months of not being a customer. Once again I was on the phone for 40 minutes and finally, after being passed over to four different account reps, I was told that it was sent in error. This, after threatening to sue them once again. I then demanded that they send me an e-mail saying that I owed them nothing and a letter. The e-mail came and now I am awaiting a letter from them.
One piece of advice, NEVER, and I mean NEVER sign up for auto pay with them or anyone else. The whole country has become a bunch of crooks and they count on people with autoapy who never look at their bills to sneak in extra charges.
If you are with Sprint, DUMP them fast, and I mean FAST. They were a great company when I started out with them but efver since they merged with Nextel they have gone down the drain.
April 16th, 2009 at 9:53 am
I purchased the asurion insurance had an accident and needed a new phone phone never came charged me twice accused me of having two phones I only had one broken one IIII did research and shipping company did not have correct address reshipped and came 3 days later I have receipt to show now sprint sent new phone and gave credit I really want out of contract I have had it and I know someone wants our money sprint does not
April 19th, 2009 at 1:50 pm
The only way I could get Sprint to respond to my complaints about unauthorized text charges was to file a complaint with the Minnesota Attorney General. The MN AG office sent Sprint a letter asking them to respond to my complaint. Once they received a letter from the MN AG, they finally responded and said they would credit my account. File a claim with your State Attorney General. Sprint won’t listen to individual consumers. I worked with them for almost 6 months to resolve this and they finally responded only when the Attorney General got involved. If enough of us complain, the Attorney’s General will take an interest. Sprint should not be getting away with stealing people’s money.
April 20th, 2009 at 10:29 am
Its the individuals discretion to give you aw credit for $400 to not talk to you anymore. Its against policy.
You were WRONG. Deal with it.
April 28th, 2009 at 3:35 am
I won a small claims award against Sprint for consumer billing bad practices. Can I seek damages in an FCC claim and under what provisions and authority and are there any class action suits I can join. Thanks. dllaw2002@yahoo.com
May 5th, 2009 at 8:10 pm
I have 2 phones through Sprint and from the get go I have had nothing but problems with them. First I was suppose to recieve a discount because of where I work and they didn’t get that fixed until 5 months later now I am having issues with them because I have 2 bills that appear to be on my bill that I have no idea where they came from! I have been to them to let them know that I need to get this off my bill because I NEVER subscribed to anything and they keep telling me that it’s a 3rd party that is on there and we (a friend that has the other phone) said he never downloaded nothing but a pic and a ring tone that came from Sprints website. Wich it was ONLY $2.99 for them each but I am getting charged for $9.99 each and have been for quite some time now and I am getting VERY upset on this! I am about to let others know how they treat their customers and believe me there is another that is going through what I am going through now but they keep turning her phones off because they said she didn’t pay when I was right there when she did! They NEED to fix this crap before word gets out!!!!
May 13th, 2009 at 12:28 pm
Nash, like I said, I love my job and I love working with people. However, its difficult to explain how certain things work when people have their mind set on how they BELIEVE its supposed to work. You were lucky to get out of a contract with Sprint without any ETFs. I’m all for the little guys and smalls businesses, but in today’s economy, even the bigger companies are forced to make sure the legal documents their clients signed are followed through. For example, if you sign a lease for your apartment, you’re expected to pay rent until the date the lease says so unless certain circumstances occur. Why would any of form of contract be different? People don’t like to accept that the fact that when they signed their contracts, they agreed to pay the ETFs that would come along with it should they cancel early. If it was up to me, companies such as Verizon, Sprint, AT&T, etc wouldn’t require contracts. Sadly, those contracts are how they make their money. If you guys don’t like the contracts, go to prepaid service. Boost is currently running an everything plan for about $50 bucks a month. No contract.
I’m sure by the way I’ve been talking on this forum, none of you would believe that I actually try to help the customers I work with (its just difficult with some people tho) However, its part of my job to ensure that the customers know what they’re getting themselves into when they sign a contract or to inform them of what can and cannot be rightfully done. I’m all for bending the rules up to my abilities allow me, but there’s only so much that can be done to help a customer who has dug their own hole and refuses to dig themselves out of it. Although I wish this wasn’t the case, these major cell phone providers are not charitable organizations, they’re businesses that strive on making money and growing. This cannot be done by giving away free items to every customer who loses a phone or by giving away credits to ever customer who refuses to believe they could possibly go over their anytime minute usage by 100+ minutes. Yes, customer satisfaction is important to keep a company running. If you owned your own business, you too would have to make difficult decisions and piss off a few customers now and then just to make end’s meat.
Again, for those of you who don’t like the contracts, prepaid phones are the way to go if you don’t mind paying a bit more money.
May 16th, 2009 at 2:46 pm
I was getting 5% mrc discount and some other service credits. All of a sudden it stopped. I called to see what has happened. Sprint tells me when their system updated it got removed and they can not put old codes back in. It seems that their system updates all the time. I was getting free text messaging then system updated and I lost that. Seems like they use that system update to take away old plans and services. This is wrong.
June 10th, 2009 at 4:24 pm
ON FACEBOOK YOU TAKE A IQ TEST NO SIGN UP REQUIRED.FROM THEN ON YOU ARE BILLED $10-$20 (USD)A MONTH ON YOUR CELL PHONE BILL.IN ORDER TO GET THE RESULTS OF THE IQ TEST THEY ASK FOR YOUR CELL NUMBER….IS’NT AGAINST THE LAW…OR SHOULD BE…
June 21st, 2009 at 12:48 pm
I recieved a 9.99 charge on my phone listed as “Mobile Msgr: Ringers – 84287 MM Httns Rngtn -05/23″. I never authorized this charge. Sprint said this is a 3rd party ringer I signed up for through the television, which I never did.
June 27th, 2009 at 12:22 pm
Sj, I t believe you’re complaining about losing FREE test messaging.
And you have to understand, these companies got your phone number somehow, some way, you personally entered it somewhere, or sent a message to a five digit number.
Stop acting like a child that needs his hand held through life cause you have poor memory.
June 30th, 2009 at 2:55 am
WE GOT A NEW PHONE THREE MONTHS AGO. SUDDENLY, WE GET CHARGED FOR INTERNET, TEXTS, RINGERS, ETC. OUR BILL WENT FROM A BASIC $38 TO OVER $300. WE DON’T TEXT, USE THE INTERNET OR DOWNLOAD ANYTHING, EVER. WE CALLED, AND WERE TOLD THAT WE MUST HAVE DONE THESE THINGS. I ASKED THEM TO PROVE THAT THEY WERE DOWNLOADED TO OUR PHONE…THEY CAN’T.
I THEN WENT TO THE STORE WHERE WE BOUGHT IT. THE OWNER ALL BUT SAID I WAS A LIAR…YET HE COULD FIND NOTHING ON THE PHONE, OR IN THE HISTORY. HE SAID THAT I MUST HAVE CLEARED IT. I ASKED HIM IF HE REALLY BELIEVED THAT I HAD DOWNLOADED GHETTO RAP RING TONES. HE SAID THAT MAYBE MY 10-YEAR-OLD DAUGHTER (WHO WAS WITH ME) DID IT.
I HAD TO LEAVE, AS I WAS ABOUT TO LOSE IT FURTHER…AND HE WAS THE OWNER, NO LESS. 7 YEARS AT HIS STORE…NEVER A RING TONE OR TEXT OR INTERNET…YET I WAS TOLD THAT SOMEONE SPENT OVER 35 HOURS ON THE INTERNET.
WHEN I GOT HOME…THERE WAS A LETTER FROM SPRINT…SAYING THAT SOMEONE HAD ILLEGALLY TRIED TO ACCESS MY ACCOUNT…AND I NEEDED TO CHANGE MY PASSWORD IMMEDIATELY. I BROUGHT THAT BACK TO SHOW HIM…AND ONCE AGAIN…HE BLAMED MY DAUGHTER.
I WAS SERIOUSLY READY TO PUNCH HIM…BUT, YOU KNOW WHAT, SPRINT CAN CHARGE WHATEVER THE FUCK THEY WANT…WHENEVER THEY WANT…WITHOUT PROOF. AND NOW WE HAVE A SHITTY NEW PHONE…NEW CONTRACT…AND HAD TO PAY THE $300, OR LOSE SERVICE.
SPRINT AND THEIR DEALERS ARE CROOKS AND CAN BURN IN ETERNAL HELL. I AM SERIOUSLY CONSIDERING CANCELING MY SERVICE…AND PAYING THE COSTS. AT LEAST I WILL KNOW UP-FRONT WHAT I AM PAYING FOR!!
AT THE VERY LEAST, I WILL BE HIRING A FORENSIC PHONE DETECTIVE TO PROVE THAT IT WAS NOT MY PHONE…AND MY ACCOUNT WAS HIGHJACKED. THEN TAKE THAT TO THE OWNER AND SHOVE IT UP HIS…OK, I’M DONE VENTING…
July 1st, 2009 at 2:02 am
Recieved charge of $9.99 on 7-3-09 for (from bill) Mobile Msgr: Ringers – 84287 MM Httns Rngtn
This was not authorized. Does anyone know how this happened and/or how to stop it?
thank you
July 5th, 2009 at 8:46 am
Good news
On the phone with Sprint right now and they are blocking the number on all phones on our account. Awesome
She explained that a text was sent from an outside provider causing the issue.
Great to know they are aware of the issue and willing to fix it.!! Not the way it used to be for sure.
July 5th, 2009 at 8:59 am
I started receiving stupid questions in a “phone Poll” about a month ago from PredictoPoll 654654
I found them annoying but didn’t take the time to research it until today, when I went to pay my Sprint bill and there was a charge of $9.99 for their service. I never requested any of this, In fact, I have this number listed on the do not call registry. Sprint reversed the charges but It’s bull crap that people are getting rich off schemes like this.
July 5th, 2009 at 5:53 pm
TO SPRINT GUY
How do you explain a sales rep having the wrong phone sent to me. Then when i go to return it he sexualy assaults me? I’l be happy to attach the police report. Oh yeah and I never got my money back *phone, Activation charge, or the down pmt for “young girls with no credit”* and ur messed up company actualy sent me the month bill for the phone that i left at the store because i ran out. It never even got powered up.
Please i want to know??
July 7th, 2009 at 4:46 pm
I received a bill last October that had 55 charges for text messages. I rarely use the feature (maybe 5 times a month). I called and asked to have the charges dropped. They first refussed. Then agreed to cut it in half. I told them that I would not pay that portion of my bill unless they provided me with an itemized bill showing to whom the text messages were received and sent. They said they could not do that. I told them it’s illegal to bill someone if they can’t itemize it. They finally relented and took all the charges off my bill.
July 9th, 2009 at 3:22 pm
I never really had a problem with sprint until now. I got this random charge of $9.99 for this blinko club that I never even signed up for! I have never even heard of it, I had to google the damn “club” and then all these complaints popped up. just looking at a few of these, this is absolutely horrible, I don’t understand how this company or whatever it is can even do this to so many people? how do they get their permission to charge their account? This is just so wrong to rip off so many people and then toss them aside and tell them that they signed up for this bullcrap! this is nuts!
July 16th, 2009 at 1:00 am
it’s just a game,they add the additional charges 9.99 etc to peoples bills and guess what ? 85% of the people pay it and don’t say anything…now,with millons of subscribers what do you think that adds up to at the end of the month for nextel ?
July 26th, 2009 at 12:33 am
I’ve been talking to these customer service reps and they do not help. Sprint sold my account to three diffrent collection agencies for $100 when I calle dto straighten it out the call disconnected and when I called backit took me three transfers to get to someone who said they would report this to the credit buerea and it would take 90 days. Terrible customer service and limited assitance.
July 31st, 2009 at 3:23 pm
To Sprint:
You are a retard simply put! Give me your cell# and I will show you how simple it is to have third party charges billed to you. Sign up my ass! Shit in your pants, you need to squeeze the shit from your head and get a clue! So fire back freak and let me explain Third Party to you. I’ll smoke you like a cheap cigar!
August 5th, 2009 at 4:20 am
I have charges from 2 ridiculous clubs that I never signed up for its absolutely ridiculous that sprint wouldnt verify this before charging
August 10th, 2009 at 12:51 pm
I have received charges on my phone bill from PlayPhone, Inc; Mobile Msg and Too Lazy LLC that I do NOT know how got there. I was billed 3 months for a total of $84.93 in ringtones and alerts that I did not sign up for. So far, I have not heard back from our Spring rep. I was told I would be refunded from PlayPhones, but have not heard from the other 2 as yet.
Here are the charges:
1. PlayPhone, Inc – June-Aug – $14.99/month = $44.97 total
2. Mobile Msgr – June – $9.99
3. Too Lazy LLC – June-Aug – $9.99/month = $29.97 total
Totaling $84.93 for 3 months from these companies.
I would like this resolved immediately and reimbursed for all these charges.
August 18th, 2009 at 3:25 pm
sprint canceled my after 13 month saying I used to much roaming min…my contract says roaming is free…my plan has 4 phones…I pay every month…I had to switch to another carier at a great exspense to me…I feel they broke my contract for no reason….and they can eat my last bills too…be a cold day in hell before they see .10 cent from me
August 20th, 2009 at 8:20 am
i have had sprint four years. the first three i was satified with all but the bill. Like the rest of the comments i have been reading i would have to call and have them fix my bill alot for charges that shouldnt have been there. THis last year has been horrible. the customer service is poor, on the phone for hours, transferred dropped calls, and each one you talk to tells a new story. I got replacement phones, sent the defective ones back like they said in the return kit. Now im charged 400 four three broken phones that they say i didnt return. I followed the instructions and even talked to them as i did it. I dont know what is going on with sprint, but its not like it used to be and i will change companies as soon as i can arrange it
August 22nd, 2009 at 1:04 am
Sprint charges are outrageous. I have never in my life spent so much on a cell phone. I brought the blackberry and they tell me that the $99 plan I wanted to meet my needs was not compatible. I ask them how can the $80 plan for 700 minutes with no internet be compatible then. This is just a way for them to get more money off of me. My bill is $80 one month,$100 the next, $150 the next month and on and on, It keeps getting higher and higher, never the price it it supposed to be. I am finish with them. Whatever I have to pay to get out can not be close to what I will have to pay to stay with them.
August 23rd, 2009 at 12:19 am
Saw we were being charged 9.99 per month for ThumbPlay on our Sprint account. Wife called Thumbplay, they said they saw we didn’t use the service and agreed to 2 months refund.
They’ve billed 6 months. Called back Thumbplay and they said their “policy” is to only refund up to 3 months. Dishonest not to give us that same refund the first time we called them. We also asked them to block us which they did. The TP rep said SPRINT was responsible for the other 3 months. I asked if that was their “deal/arrangement” with Sprint. She said yes. I then called Sprint customer service and told them what thumbplay did and said. Sprint said our additional refund (3 mos.@9.99)should show up on our account fairly quickly.
Your phone company is paid by these third party crammers. They enable and are complicit in failing to “clearly display the “service’s price, subscription period and cancellation procedures”
August 24th, 2009 at 1:08 pm
my phone is purposely turned off from the web why would I want to put on web services that I would have to be able to get on the web with my phone to get the full package of the downloads and ect., IN OTHER WORDS MY PHONE HAVES A BLOCK.
NOT WEB ACCESSABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
August 24th, 2009 at 10:33 pm
Sprint credited me with half (3 mo.) already. ThumbPlay will be mailing a refund check for the other 3 month’s charges….We’ll see.
August 24th, 2009 at 10:56 pm
I had the WORST costumer service by Sprint when i went in to get my phone checked at a service center. WORST COSTUMER SERVICE
For those of you looking to get sprint, I recommend Cricket instead. I’m canceling my contract with sprint in the morning.
I could probably write a book on all the problems Sprint has given me.
August 25th, 2009 at 9:06 pm
Sprint regarding Jennifer “lying” about getting access to Sprint online…ah I KNOW for certain that Jennifer did NOT lie about this. I was with Sprint for 2 years, switch to another carrier for a few months (prepaid while I made up my mind which carrier to sign up with) and found my log in and password worked fine…in fact they said something to the fact that I should call to resign and get great new plans such as everything instead of free incoming (which had been my old plan).
So let’s say either YOU are lying or you just don’t know what you’re talking about.
August 27th, 2009 at 3:35 am
As for Zach…you really do need to get another job for you clearly have drawn a line between Sprint and the customers you are supposed to serve.
Don’t you get it? If THEY don’t have a problem, YOU don’t have a job.
ALL companies depend on fulfilling a “problem”…if there isn’t one, there isn’t anything to hire YOU for.
You need to work to bridge the gap of communication between those who really pay your wages (customers) and those who give you the opportunity to earn your paycheck.
THAT is the job for everyone from those who sell the product to those who service those that buy the product.
Cell phone companies spend so much on freebies just to get a customer…then complain about the effort it takes to KEEP the customer.
I never did understand that.
August 27th, 2009 at 3:41 am
My Sprint bill changes every month and they charge overages even though I called after 7pm which is supposed to be free. I looked on past bills and 2 of 8 months were the same. The rest were all different from the rest. Sprint is out to rip you off.
September 18th, 2009 at 2:17 am
Victoria, what YOU don’t understand is that if Sprint reps ONLY had to deal with sales and did not have to deal with problems, Sprint would make MUCH MUCH MUCH more money. They don’t intentionally make mistakes (most of the time I should say). My main responsibility in to ensure sales as well as providing good customer service to the extent of my abilities. Every rep you talk to will have some limitation to how much exactly they can help. For example, if you were to come into my store, I literally have no means of providing credits to any account whatsoever. I don’t mind helping people with real problems. Its people who want a phone for free because they let their dog chew it up. Its NOT Sprint’s fault or the rep’s fault. Why should Sprint (or any other company for that matter) pay for a customer’s mistake? I understand if the phone is defective and Sprint understands that as well which is why there’s the warranty program and the insurance program. If there are coverage issues, those would most likely be apparent within the first 30 days of the contract so you are eligible to cancel the contract within 30 days if there are coverage issues. Now, if somebody moves to an area with no coverage, there is another program in which customers can cancel their account if they can prove that there is no coverage in the area they moved to as well proving the fact that they have indeed moved.
As for people who say that Sprint randomly charges people for internet or texting usages, I’m sure it has happened due to billing errors, but you also have to realize that some people out there simply don’t realize how expensive internet or text messaging can be without the right plan. If somebody uses these services without a plan and gets $300 in charges, I can see why they’d say that they had no clue how it happened and try to get out of paying it. Sprint CSRs may not have a way of proving that the internet use came from your phone, but you also don’t have a way of proving that it DIDN’T come from your phone when you can simply erase browsing history. Its not easy to tell which party is lying or which party has the wrong information. I’m not trying to say that there’s never simply a billing error in Sprint’s system, only that the common customer service rep or the common supervisor does NOT (I repeat DOES NOT) have a way to verify if the internet was accessed from that specific device or not. We can only see what our program allows us to see. Sprint reps are people too you know. We’re not machines or computers without bias. We have judgement and we have restrictions that Sprint places upon us. Most reps, like myself, are probably just lucky to have a job. I’m working my way through college right now and I feel extremely lucky to have a job at all in today’s world. I do whatever I can to ensure that I will have a job tomorrow. This means that I have to prove that I provide good customer service. If I get too many bad reviews, I’d lose my job so I’m always careful and considerate when dealing with customers or potential customers. I’m not saying that all Sprint reps look out for the customer, but a lot of us to just because its the only way we can ensure that we have money for food or a place to live. Understandably, customers also want deal and to pay less money so they can live more comfortably. Sadly, its a dog eat dog world out there and business need to make money too. If it were up to me, there wouldn’t be CEOs being paid millions of dollars a year while I’m sitting here barely making $20,000 until I’m done with school. If it was up to me, I’d let everybody have free phones and free service, but its just not possible.
Again, I’m just going to say that the best way to prevent problems, is to really research into any contract you’re thinking of signing and make sure you know what you can and cannot do after signing.
September 23rd, 2009 at 5:02 pm
Zach, again you really ought to get into another business because it is obvious from your reply that you DO NOT LISTEN. People aren’t taking the time (and it takes time) waiting for customer service and being rerouted, going back to the store just to get someone to talk to you, and writing on forums like this just for a “dog that ate their phone”. The majority of the two HUNDRED posts are because somebody at Sprint ISN’T listening and they are feeling conned by Sprint.
I, for one, am willing to pay full price for my phone and higher cost if a cell phone company had excellent customer service who understood that customers who are unhappy negates all those billion dollar ads.
I have Sprint all everything…so I get really upset when I get charged for a second line because SPRINT didn’t port my old phone number in properly.
I have phone replacement that has a $50 deduct but you can bet that if my equipment fails and they give me a refurbish $50 phone after months of paying, I am going to be more than upset.
If you’re going to take it upon yourself to try and defend Sprint, may I suggest you actually try to READ the complaints here and THEN come up with ACTUAL suggestions instead of giving company policy…we’ve heard it all from your people.
Otherwise, let the customers complain and undo all the ads that Sprint runs.
September 24th, 2009 at 11:31 am
Zach, was on my way to work so this is a sort of part 2. All cell phones companies(and Sprint is one of them)is being watched carefully by consumer groups and the FCC. This is primarily because cell phones are such an intricate part of our lives.
Telling people to “read their contracts” isn’t going to do it anymore.
If you think your job is hard now, it will get really bad if the cell phone companies continue to tie the hands of their customer service reps.
Again, I think you are in the wrong business if you cannot understand why.
September 25th, 2009 at 1:52 am
How can Sprint bill me for an internet subscription that my minor son billed to his phone which is on my account? I have spent hours on the phone with Sprint reps without anything other than lip service. I sent them a certified letter demanding for the charges to be removed and informing them I would not pay anymore third party billing charges on my Sprint bill. I haven’t heard from them yet but don’t expect they will make any changes. They must be getting a kick back on these 3rd party charges. How can we stop them from screwing everyone of their customers? They are making millions off of these illegal and unauthorized charges.
September 25th, 2009 at 9:46 am
Connie,
File a complaint with the FCC and BBB. Also talk to your state attorney general and state consumer protection agency.
Someone from “executive services” at Sprint will call you and tell you “to read your contract” and how you are responsible for any charges made on your phone.
Tell them you will refer this to the FCC and BBB and follow suit. Refuse to talk to anyone that does not have the authority to help you.
When someone DOES call, get any promises in writing.
Good Luck!
September 26th, 2009 at 1:28 am
There should be a class action lawsuit filled against the cell phone providers who allow and profit from this scam. Think about it, how much profit was made by the cell phone companies last year because of this one scam. Who collect the third party fees? The phone companies, I am sure all the phone companies charge for their services. I saw on the web there are thousands of complaints by cell phone customers because of this scam. Yet the phone companies have the ability to stop it by not collecting the fees for these services. I asked Sprint why they were participating in the scam by collecting the fee for a company scamming their customers. The agent I spoke with told me they have no choice that the FCC said they have to provide this service to third party companies. She said they “Sprint” has been trying to fix this problem but their hands are tied until the law is changed. It seems Sprint has a contract with Mobile Messenger Services Inc. to collect the fees charged by this company. Think about it.
September 26th, 2009 at 11:49 am
Henry, I seriously doubt that Sprint or any cell phone provider HAS to give access to third party companies. If Sprint was not making a penny, I can guarantee that the access would NOT exist. Every service, ring tones, music, video IS already provided by Sprint; these third parties are in DIRECT competition which is why they pay a fee to Sprint.
What Sprint is saying is that they cannot pick which 3rd parties they want to allow to compete with them; it is all or nothing. Since they claim no responsibility for these 3rd parties, they should NOT be acting as their collection department.
You need to be very careful in speaking with any Customer Service/Sales/Tech rep. Ask for confirmation via email.
There WILL be a class action suit and very stiff penalties soon because cell phones are such an intricate part of people’s lives.
In the meantime, I suggest you do what people did when the telephone companies was running a similar scam (remember those 900 numbers that charged $50 to $200 a minute???) file complaints with the FCC, BBB, your state consumer protection agency and state attorney general.
Then go to the media.
September 26th, 2009 at 3:29 pm
Victoria are you serious? You are responsible for reading and following your contract. No one in customer care is supposed to do anything not in that contract. The FCC and BBB can do nothing when sprint abides by the policies that it sets and you ALL agree to by using the service. If you don’t like the policy, that is your fault for not fully understanding what you were getting yourself into.
You do not have to like paying $300 in text messages that your kid did, but it is your fault for giving the kid the phone and not adding a plan or blocking a feature. It’s not customer cares responsibility to hold your hand like you’re infants, grow up and accept responsibility for your actions.
September 27th, 2009 at 2:35 pm
“Sprint”…now who sounds naive?
Have you ever had things “explained” to you that required your signature…at the pharmacy or at the docs? This is to cover THEIR butt against lawsuits from people saying they “didn’t know, didn’t read the fine print”.
If “reading the contract” was the sole responsibility of the client/customer, this would not be such a wide practice.
As for the FCC and the BBB…wow, how old are you?
Seriously, the Federal Communication Commission can SHUT down companies…why do you think Sprint agreed to breaking down the early termination penalty into months instead of holding people to the full amount for a week or a few days left in their contract?
Most large companies WILL check with the BBB before committing to buying service or products…let us say you are responsible for 100 cell phones and you go with Sprint. Your people are upset with the drop calls, service, billing but you are stuck with a 2 year contract…ah guess who is going to lose their job for NOT checking with the BBB?
So while Sprint may not care about one or two “civilian” accounts, they sure care about the BBB making sure that huge corporations sign up with ATT or Virgin instead of them.
Regarding the $300 in text messages for a kid…sigh. Honestly, who runs your department? Do you have any idea the kind of “word of mouth” power a teen has today?
All a kid has to do is tell their parent they wouldn’t be caught dead with a “Pre” and Pre is gone…so is Palm and so is any other company that would entice a 2 year contract.
Oh and not to mention YOUR job.
Yes, let’s talk about responsibility…Sprint needs to accept some for the errors of THEIR techs, their system, their 3rd party scams, and their horrible billing system.
September 28th, 2009 at 1:40 pm
Then there is the inequality of contracts drawn up by a horde of Sprint lawyers and entered into by the average customer…all large cell phone companies are well aware of that one customer who WILL take them to a civil court and take them down…as many have done to Microsoft and Apple.
Guess who those 12 people on the jury is going to be in sympathy with?
So do Sprint a favor and don’t push that “contract, nah, nah, your fault” so hard, it may crush Sprint–and your job.
September 28th, 2009 at 1:56 pm
Are you really serious? I honestly can’t believe you are. Do you really think the BBB matters to sprint? The only thing they are good for is making sure a business doesn’t practice anything unlawful or against regulations. Sprint is not breaking the law by making you pay for the charges you by law are responsible for by accepting the terms of using the service.
The FCC can not shut any company down just because the people don’t feel they should pay for a charge.
If nothing illegal happens, a company CAN NOT BY ANY MEANS be shut down.
Have you ever read the terms? It actually says in it you waive your right to take sprint to court, and hereby agree to arbitration if need be. There is no civil court.
And it’s become more painfully obvious that it is my job to babysit the ignorant masses while they do things they should not and need someone to clean up their mess.
If everyone paid attention to what they were doing, my job would only consist of taking payments and changing plans/phones. And I do that very often as it is.
September 29th, 2009 at 12:58 am
Let’s see how sure you are of your facts…give me your name and employee number and I’ll forward it to Dan Hesse.
September 29th, 2009 at 11:50 am
I just received the message SprintFreeMsg: Your monthly premium content credit will be discontinued 10/31. Beginning 11/1, you’ll be charged normal download rates.
– I have a 6800 and unlimited web/data. This is unacceptable, any advice? My contract can NOT change correct?
September 29th, 2009 at 7:01 pm
I sent your email off to Dan Hesse with this message:
Thought you’d like to see what is being said in the name of your company on the web. You want to know what’s truly sad? People WILL believe him…
I will await to hear what his reply is…and then forward this to the attorney general because ah…you just admitted to intentionally ripping off customers.
I believe that YOU may be correct, Sprint DOES have tons of lawyers who will make it a point to find out who YOU are if you are not an employee of Sprint/Nextel.
September 30th, 2009 at 10:37 am
Honestly, Victoria? Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha. Let me know how that goes for you and Sprint there. What do you really think is going to happen? I guess there is a small chance that your e-mail will actually get to Dan Hesse or any one in Sprint who has any significant power. Please, e-mail me at DaftAct723@live.com and let me see these so-called e-mails to Dan Hesse and let me see what e-mail address you sent it to. This could be pretty pathetic and entertaining.
October 2nd, 2009 at 5:13 pm
How nice for you to give your addy. I will be forwarding it to Lloyd Karnes who lists himself as : Manager Customer Experience Communications. He is launching an investigation and wanted the particulars.
As for Mr. Hesse’ email addy…don’t worry, I’m sure his battery of lawyers will get in touch with you.
October 3rd, 2009 at 2:55 am
I look forward to it, Victoria. Please let me know how everything goes. You have my e-mail.
October 8th, 2009 at 4:15 pm
Hi For the past two months on my bill there has been a 5 dollar subscription to VIDICOM joke and quote alerts. I dont believe I subscribed to this.. and I cant cancel it because I havent gotten any alerts to reply STOP to. I tried looking up the company to see if they could unsubscribe me, and I had no luck. I need have it off of my bill so im not charged 5 dollars a month for something I dont even use. does anyone know a way or the number of the company so i can unsubscribe somehow?
October 15th, 2009 at 3:34 pm
Rebecca – if you dial *2 from your Sprint phone, you can talk to customer service. They can give you the phone number to the company. They can also help prevent you from getting anymore of these charges. Just ask them to block Premium SMS Services.
Good luck!
October 15th, 2009 at 8:11 pm
For those of you who may be wondering: still haven’t heard from Dan or Lloyd. Hmm… Can’t imagine why.
October 23rd, 2009 at 4:20 pm
Well I did hear from them and my issues were addressed. Perhaps you should give your employee number so they can address the info you’re giving in the name of Sprint. I do know Sprint DOES take a long time to address concerns and one of my issues with Sprint was their inability to keep time promises. In any event IF you do work for Sprint, you should know who Lloyd Karnes is; but perhaps he’s too high up for your pay grade…how about John P Battaglia? In any event, your taking it upon yourself to speak for Sprint/Nextel is between you and Dan/Lloyd/John. If they don’t care that you aren’t doing Sprint/Nextel any favors, oh well. I did sent a copy of what “Nextel” wrote and they do have the particulars; it’s up to them to decide how much they want to keep/grow Sprint’s business.
October 24th, 2009 at 4:04 pm
SPRINT Liars! Waiting and waiting with same BS from each “supervisor of the exective team” This number should be bombarded with calls, perhaps something will be done, Garvey, Kim – Executive Assistant | 913-794-1671 or Digiorgio, Bryan – SVP Of Customer Care | 913-794-1705 Then perhaps something will be done
October 26th, 2009 at 1:15 pm
PS Sprint, as we know; makes lies and lies about what you will receive then deny what they offer. What right do they have to not give us copies of a contract or recording we agreed too? Why is this legal?
October 26th, 2009 at 1:16 pm
Actually, I have heard of Lloyd but only in the news. And yes, he is too high for my pay grade. Its good that your problems were addressed. Who would have thought that these message boards actually did some good beyond casual advice? Have fun with Dan/Lloyd/John!
October 29th, 2009 at 5:55 pm
I don’t think this is a forum for complaining as it clearly calls itself class action connection. What worked was several emails to the CEO – Dan Hesse notifying him of my intention to file a complaint with the FCC, the BBB, the public utilities commission, and the t.v. consumer action line. Then following up on all of them. Mr. Hesse had a number of people contact me, one of which was Lloyd Karnes and the other John Battaglia. I received, in writting, an agreement to let me out of my contract WITHOUT Early termination penalty if Sprint continued to mess up my billing and recently, a month’s charges free. There was no “fun” involved, just a lot of determination to get Sprint to own up to their errors. I also made certain that I did not come across as a nut nor did I “share” email addresses in the hopes of bombarding these people with spam like email. I kept it very professional, addressing all by their full names. I offer this information for those reading this in the hope of helping as I KNOW how frustrating it can be to hear the line “read your contract”. Be respectful. Don’t rant. List your position and REMIND Mr. Hesse or whoever contacts you that SPRINT is number 3 and will remain there unless they get their act together.
October 30th, 2009 at 1:34 am
Victoria, why do you feel anyone should not be bound to the terms?
Dan hesse won’t help you rip sprints t&c to shreds.
Customer care could help you though, if you were nice on the phone, not intent on being rude to the helpful agent because you wre mad.
October 31st, 2009 at 5:23 am
Customer care SHOULD help–and the customer being nice or rude should have nothing to do with the quality of service provided. If one of my people ever tried to excuse THEIR lack of professionalism on the customer’s behavior, I’d fire them. Their job title IS Customer CARE. PERIOD.
As for being bound to terms of a contract…every time a company tries to use small print to rip off a customer they make it real easy for the government to take over. Since I dislike government messing with business, I dislike it when companies put more faith in their lawyers than in their customers.
November 3rd, 2009 at 1:40 am
Sprint and Victoria – am I the only one that feels like this arguing is a waste of time? Lol. Yes, it’s a good way to vent frustrations or in some cases actually give advice?
Anyhoo… There are terms and conditions for a reason. If it wasn’t for terms and conditions, Sprint (or almost any other company) could and would get ripped of every day. And I agree Victoria, reps should be respectful and courteous at all times, but you also have to realize that they’re people, too. If a customer is respectful and courteous, chances are that the rep will work harder to do whatever they can. Yes, the reps are there to help the customers and bias shouldn’t have any factor, but unfortunately that’s not how it always is. Even Dan Hesse realizes that not everybody was perfect.
PS. Terms and conditions wouldn’t be necessary if everybody could be trusted to uphold their side of the deal. Plus, the ts and cs also protects the customers as well in some circumstances.
November 4th, 2009 at 5:28 pm
The problem is rarely a company being ripped off; it’s the company that “lawyers up” that gives the feeling of ripping off the customer. Zach, why do you bother to read this if you simply do not comprehend what people are saying? Over and over, people are being charged for services they never authorized, or billed incorrectly, or not given services that they were promised. You should try reading that precious contract of yours…it DENIES customers the right to sue and receive compensation even when Sprint is wrong! In fact the very purpose of this forum is to get enough complaints together to get a class action case to take Sprint and other mobile companies to court and stop this denial of consumer rights. This should scare ALL business because consumer rights mean government oversee…see GM for an example of what happens when the government gets involved.
As for being human…actually, what a customer can and SHOULD expect is professionalism. Most people begin by explaining their problem, certain that it’s all a mistake and that the “nice” company who begged for their business will surely understand. It is only when they hit a wall of legal “got ya!” that they get angry…and anger seems the only way they get help. A co-worker dealing with her own issues, asked me why she had to get “mean” before somebody in customer service would take her seriously?
There really IS a problem with big companies’ CS centers. Again, don’t say you weren’t warn when Uncle Sam comes a knocking.
November 6th, 2009 at 2:37 am
This is ridiculous, I am not going to pay $9.99 a month for something that was accidently ordered by a 2 year old. I want a refund. And that stupid subscription cancelled!
November 9th, 2009 at 8:38 pm
I have received a $9.99 charge on my Sprint bill for the past 2 months for something that I did not use. I called Sprint who took it off my bill. This is annoying!
December 8th, 2009 at 4:30 pm
Purchased a phone on-line through my acct. Took it to sprint store to activate – and it is a nextel phone not sprint and has no coverage in our area. Contacted the sprint site to return. Was told had to return is to the store and they would credit us the $35.00 restocking fee. Took the phone back, paid the $35.00, purchased 2 new phones – we went thorugh all the “suprise” charges almost 2 years ago when we set up acct and had requested a block on anything that would cause extra charges – took us over 3 months to get that taken care of – and still we had to pay for the services we did not authorize or use. Daughter was in a private school – strict policy on phones – teacher in room at all times – and she was being bombarded with minutes – teenager, and we didn’t believe her about not using the phone until I changed jobs and have NO service where I work -and my phone was being bombarded with minutes. We still don’t have the credit for the returned phone – or the $35.00 credit they promised via e-mail…but the 2 new phones we bought at the same time are on our bill. Sprint is requesting we fax proof we returned the phone – they didn’t need me to fax proof we purchased the 2 other phones. Also, getting slammed again with minutes that we know we are not using. We receive e-mails from Sprint’s John Crowdis stating to call him, David does and he’s just somehow never there. David talked to Christie who ’supposedly” took care of everything one Friday – David gave her all the information from the receipts and then paid the balance. EVERYTHING that was taken care of was just moved to the next bill. In May 2008 we received a bill that showed we used 14 minutes over our anytime minutes – but we were charged for 434 mintues over – almost $400.00 additional dollars. This has been an ongoing problem with Sprint and they do not fix anything because if you cancel service they will still bill you for the $ in question and charge you $200.00 for each line for cancelation PLUS file on your credit if you do not pay. Talk about strong-arm.
December 10th, 2009 at 3:44 pm
Also, we have free roaming, free after 7, free sprint-to-sprint, free voice mail – but we are being charged minutes for checking voicemail while we are roaming? At least that is what I received in an e-mail from John with Sprint. –the other problem with this, we are local except maybe once every 6 weeks – and then, I’m not checking voicemail.
I have more – I have a paper trail as well…I learned to deal with sprint via e-mail and still have problems – even when I forward the -mail back to them.
December 10th, 2009 at 3:50 pm
Calling voicemail will ALWAYS use your minutes.
Mobile to mobile will NEVER work while roaming.
Just so you are aware of where your minutes may be going.
Also, being local has absolutely nothing to do with roaming. You can be roaming in your own home. It just means it needs to connect to another networks towers at the time, and not sprints.
December 11th, 2009 at 3:34 am
I love that there is almost 300 comments and they all bash sprint. Call people stupid for not understanding charges sprint screws people on. Well were not that stupid if were on a Sprint Sucks website. And past sprint customers. Btw any person rep sprint is an idiot for waisting there time and arguing like a child. What a loser
December 11th, 2009 at 11:48 pm
Jess, I really don’t understand a lot of what you said due to the grammar. Can you please rewrite it with proper grammar so I can properly respond?
December 12th, 2009 at 2:47 am
I received over $150.00 of $9.99 charges for text messaging, ring tone, horoscope, etc. services that were not authorized on my November Sprint bill. Investigaton of the charges uncovered they were incurred while my daughter was playing “Fishworld” on facebook. In order to receive Fish bucks to advance in the game, one most engage in questionaires — to receive the answer to the questionaire, i.e. what is your I.Q.? a pin is sent to their cell phone. Once the pin is sent, one must reply to receive the answer to the quiz – - this reply results in a $9.99 per month subscription. However, it is disclosed that it is a $9.99 per month charge, and you are advised a quick text to STOP will cancel the charge. My daughter replied with STOP to each. The brief 5 seconds of service was non-refundable. I phoned Sprint. Sprint saw the charges on the bill and can not remove any billed charges, however, the text to stop recurring billing had not been successful and each of the charges were still in place to bill again in December. The customer service representative did eliminate any future charges. One of the recurring charges is listed on the bill with a phone number – - a phone call to that company resulted in a promise to issue a refund check by mail. The other charges lead to websites with no disclosure of contact information.
December 12th, 2009 at 9:04 am
I do not want to be charged with this because I did not use it and I’m not going to . If I am charged I want a refund asap
December 13th, 2009 at 11:17 pm
Since my September 2008 billing I have been trying to resolve an issue with Sprint that never seems to go away. I pay for three phone lines. My granddaughter who is an authorized user damageg her phone. Since that particular phone had insurance it was to be replaced by Sprint. There was some mix up and two phone were sent out. She returned the 2nd phone sometime in September, yet we have not received a credit on our bill. Every month there is a different excuse. Every month there are threats that the phone service will be terminated and every month different CSR give me different excuses about why this bill is not resolved. How can a company take 2-3 billing cycles to remove a charge while taking only seconds to add charges. It appears that Sprint has mastered the art of passing the buck. There is no place where that buck solves, therefore no resolution to problems. With no satisfaction, how can service be terminated without adding cancellation fees to the bill? I WILL CANCEL AS SOON AS MY CONTRACT EXPIRES AND I RECOMMEND THAT SPRINT SHOULD BE A LAST CHOICE ONLY WHEN IT COMES TO CELL PHONES. DO NOT USE THIS SERVICE.
December 14th, 2009 at 6:52 am
Children. All of you. I have my own problems with Sprint which I was hoping to find an answer to on here, however; all I see are idiots who REALLY don’t know what they’re talking about as well as bored “Sprint” reps who are taking out frustrations on their customers. Everybody on this forum should grow up and find better things to do with their time.
December 14th, 2009 at 8:00 pm
On page 3 (in most bills) Sprint lists “Unlimited/Msg/Voicemail/Roaming”. To flip to what a “contract” says that we have never seen is called “Bait and Swtich”. There are other issues as well…we are collecting a paper trail. There are also laws in place that do not allow “slamming” – where you care charged for items simply by answering your phone – i.e., they switch your long distance or home phone service, which have been ruled as illegal and laws set in place to guard against – we are working on “slamming” to apply with how Sprint adds extra charges to your phone without your true knowledge – the same as with slamming. Further, gross negligence in billing – or manipulating – having several calls listed at the same time – at the same min – when there is no way possible and to claim that YOUR phone must have not hung up or another excuse – the phone is actually their phone and we are paying for their faulty equipment. Please review your bills for the line that says “unlimited msg/voicemail/roaming”, as the bait and switch will apply to you, I will be geting back with other information we have learned. Also, have a bill that shows Total anytime minutes to be only 24 minutes over our package, but we were charged over 300 anytime minutes over our bill – this is on Sprint’s bill – not just our spreadsheet.
December 21st, 2009 at 5:10 pm
Also, many companies paraphrase what their contract says and you never truly see or read what a contract lists – we trust the person in front of us as a representative. The respresentative is responsible for informing us correctly. Yes, we are waiting to hear the rest of that one as well. But the bill supercedes any contract as the bill is current and pertaining to the amount of discussion directly.
December 21st, 2009 at 5:12 pm
Amazing – I posted this Monday – and am doing so again as my original posting somehow did not make it. I have to wonder who has control of this sight? Reason – LEGAL – We activated our phone service at the sprint store. We were never actually given a contract to read. The Sprint Representative explained everything to us…and we did sign stating we agreed to what she had explained. She did NOT tell us that our contract stated we would be charged for Sprint to sprint calls while roaming. She did not explain that we would be charged for checkign our voicemail. She did tell us we had unlimited sprint to sprint, voicemail and roaming. Which is what it states on our bill. This is called misrepresntation by the Sprint Representative. Further, baiting us with our bill stating (approx page 3 on your bill) “Unlimited MSG/Voicemail/Roaming” and then SWITCHING to what a contract says that we have never seen, read or been told existed, is called “BAIT and SWITCH” – which is illegal in any state. There is yet a third issue called “SLAMMING”, which is where a phone company changes your service or charges you fees without your knowledge, and this is also against the law and what Sprint is doing when they charge you for services you did not agree too. Not only are phone companies held responsible for this, but so are electric companies…even car repair shops.
December 23rd, 2009 at 2:32 pm
Monica, Those third party services MUST be accepted on the phone. It is impossible for you to not know you signed up for it. You may not have looked to make sure it was free, but you did sign up for it.
Also, I’m sure you know a 1 second call will bill as 1 minute, as all companies charge by the minute and round. Therefore it is possible to get up to 60 calls in one minute, if you were fast enough.
You can also view a full copy of every term and condition of using the service for free at the website.
My advice to all you that don’t really pay attention to what they’re doing is to never enter there number on a website, or send a text message to a 5 digit number.
December 27th, 2009 at 5:10 pm
I actually wish I had something to say about everything that’s been posted here since my last post. sprint has pretty much summed it up. Those 3rd party charges have to be accepted one way or another by someone somewhere. Sprint to Sprint minutes WILL be deducted from your monthly allowance while roaming. Even the new “any mobile, anytime” plan will take minutes out of your pool if you’re roaming. That is because if you’re roaming and using a Verizon tower instead of a Sprint tower, Verizon charges Sprint. Just be thankful that we no longer have to pay for the minutes we use while roaming.
Monica, what were changes to your bill that were made?
And Victoria, still haven’t heard from Dan or the other guys you mentioned (in case you were wondering). lol
December 28th, 2009 at 11:11 am
Zac, well I don’t know what to say…this kind of sums up Sprint’s “concern” doesn’t it?
They don’t care what you and others are saying in the name of Sprint/Nextel…
On the other hand, they DID take care of me. But then I DO know how the government agencies work and I DO know people who has access to email addy and how to write a letter(s) to get the higher ups to react.
This site seems to be gathering info for a suit, not to resolve anyone’s issue so I decided since my own issues has been resolved, to allow them to get on with it. Unlike you, I don’t have the time to get involved with a class action suit.
December 28th, 2009 at 3:02 pm
Sprint really???? Are u that dumb??? U got my point now get a life. If I felt like spending time spell checking and worried about grammer I would be as big of as a loser as u! Oh look I used a u instead of you. I must be dumb. Ur, ” you are” worse than a used car salesman AND a stripper! Full of Crap
January 2nd, 2010 at 12:26 am
I am wondering why i am being charged for predicto sms inspite of unsubscribing it. I still get the games thru text messages to paly and vote. This is amazing and really funny. I was charged $55 AND $ 10 last month.
I don’t know how to get the refunds. please help.
January 2nd, 2010 at 8:03 pm
this phone number was called…we don’t know how. (877.225.1198) Does this mean we will now have charges? Oh Gosh..I hope not. Have been really happy with Sprint so far. Hope this doesn’t change that.
January 12th, 2010 at 11:37 pm
quit billing me and i want a refund for $9.99
January 15th, 2010 at 4:00 pm
I am fuming. I do not understand how these peeps can just charge me. I have asked numerous times for this to be dropped. hopefully after today my bill will be 10 cheaper.
January 17th, 2010 at 2:34 pm
According to Forbes…it’s happening. The big 4: ATT, T-mobile, Verizon, and Sprint are experiencing their worst nightmare. NO contract, one flat fee for unlimited calling and texting companies are forcing them to offer the same or go the way of the landline phones.
In the past, the problem with these no contract companies has been junk phones; the big 4 uses the fancy gadget touch screen stuff to hook callers, but now these new companies are making deals with phone manufacturers rushing to challenge apple and are willing to lower the cost of their phones and/or offer rebates.
So hang in there people, the FREE MARKET is coming to rescue you from contracts that bind you to over charges and unresponsive customer service reps.
This is so much better than having Uncle Sam interfere with business!
January 17th, 2010 at 2:47 pm
gettin charhged 9.99 a month an want it stopped don’t want this got on our bill
February 5th, 2010 at 3:15 pm
I’v recently discovered lovely feature of sprint that of course I did not know about and probably many others don’t either. Sprint does not provide their customers with their own record of text msg. NONE. I only needed to know number and not content of text msg. and they call it “privacy” They can’t provide me with history of numbers text msgs. wore sent to or received from of MY OWN account becasue of privacy, I don’t get it. I think I know why it’s their plicy thou, because if someone does not have unlimited texting plan, they can charge you for as many text msgs. as they want and be able not to provide you with any record. Nice, ha.
February 15th, 2010 at 2:21 am
Hello Mr. Dan Hesse.. I have been greatly disapointed by your services.. I feel as if I have been given the dime a dozen treatment.. I have been charged additional $20 a month,for services that I don’t use.. & 1 out of the 2 things I was never made aware of after calling in several times & asking for qa break down on my account, I called in twice for the Celebrity club to be blocked I never used it or was never interested.. The next 1 was a Entertainment monthly charge I have no idea how I got that as I rarely/barely use my web or entertainment I was just notified of this today. It is half my fault for not scrutenizing the situation further/deeper.. I asked them months ago the rep stated I was removed to later find out I have been charged months after.. I have given money away to your co. I am the only 1 who has paid for any dropped balls, your reps fail to notate their systems, I have paid the fee previous months not because I agree to charges but because your company interupts my service, in attempt to charge me more than what is deserved. I spend 2 hours of my day being bounced around from dept to dept & have to recite the entire problem over again.. I have been blindly tranfered to the Spanish dept come on now how frustrating is that.. Also I attempted to purchase a new Phone which would lock me in for 2 more years.. Hummmm.. I ordered the phone on 2/05/10.. via Web, my total came to $53, it is now 3/09/10 and no phone yet, thats riught over 30 days it is now back in your Warehouse & not with me but you still have my money that you took out for & then your company added the same charge to this months bill, come on now that is very Greedy & unfair don’t you think.. I have the simply everything plan for $100. & your company states I owe 267.33 when I average paying $130-$140 a month you do the math, REDICULAS, I am not only disapoint with my service but i am ANGRY, as if we are not in a recesion..Also everyone in your company is not on the same page.. After seeing your face on TV stating Sprints Simply Everything plan for Mobile to Mobile for $69.99, When I called in, 1 of your reps told me that was not the deal. That the $69.99 deal only included 450 mins.. after a month I called back because I kept seeing your commercials & a friend of mine told me they have that plan, I called back & another rep told me info that was more believable they stated. the 450 mins come in whe you call Lan lines or Roam Mode, or call vm during the day.. I am not your average customer, I am very aware of how it works for calling plans or phone issues.. I deal with this myself at my job & I work for a Prestigous co.. So to sum it up, I am being forced to deal with rediculas situations, I did not realize I had to hold the company’s hand & pay great detail to everything, Please let me know how I acn enjoy my services, please insure me I will not go thru countless wasting moments no more 2 hour convos & getting bounced around & my request not being fufilled only for I to either be without service or have to pay double we have 2 many carriers with low rates as $50 a month now it is not hard to chnage, I am just saying.. Be a man of your word, have your comapany operating & treating your costumers right or to be honest I am a real person I keep it real, I appreciate good customer service & professionalism, so far I am disappointed & everytime I see your face & your commercial, I’m not feeling it.. I don’t believe you or your company takes care of their customers..
March 9th, 2010 at 3:19 pm