If you have received charges on your Alltel wireless cellular phone bill for mobile content (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized Alltel to bill you for, tell us your story!
–Report Unauthorized Alltel Cell Phone Charges–
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This entry was posted on Thursday, August 16th, 2007 at 4:55 pm and is filed under Alltel Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. By using this blog, you agree to the Terms and Conditions. Under the Terms and Conditions, you agree and understand that your use of this blog does not create an attorney-client relationship, and that the contents of the blog does not constitute legal advice. This blog should not be used as a substitute for competent legal advice from a licensed attorney in your state. Note: We DO NOT send SMS text messages or charge you for third-party mobile content services. We have simply created a forum for consumers like you to share your cell phone billing issues with others. If you were charged on your cellular phone bill for mobile content services (i.e., ringtones, text alerts, games, etc.) you never order or authorized, you may also contact an attorney at www.ClassActionConnect.com.
I RECEIVED A DADA CHARGE ON BILL AND DID RECEIVE EMAIL FROM THEM BUT DID NOT ACCEPT WHAT IT IS. I DON’T KNOW WHO SENT IT TO ME BUT DADA(888-214-0381) WILL NOT CREDIT MY BILL SAID SOMEONE DID IT. IT COULD BE ANYONE PUTTING IN ANY # AND THE RECEIVER NOT AWARE WHAT IT IS BUT TOO LATE TO STOP CHARGES AND DADA NOT ANY HELP AT ALL THEY JUST WANT THEIR $$. WHAT AN UNJUST WAY TO DO SO. I WOULD APPRECIATE COMPLETE CREDIT BACK
September 5th, 2007 at 1:26 pm
My current Alltel bill had charges described as “75714 ringaza alerts” $9.99. I had the Alltel rep cancel this service for me. She gave me their phone number 8666166076. I am going to call them soon and see if they remove the charges
September 21st, 2007 at 3:01 pm
Received texts about movies. I did not order this service.
September 26th, 2007 at 8:51 pm
I DID NOT ORDCER THIS 26706 HORO-TV-MOVIE UPDATES IT WAS ON MY ALLTEL BILL I WANT THIS STOPPED. I NEVER SUBSCRIBED TO THIS AND I DON’T EVEN KNOW WHAT IT DOES. I WOULD LIKE TO KNOW HOW YOU GOT MY NUMBER YOU ARE NOT IN MY CIRCLE OF FRIENDS. IF THIS HAPPENS AGAIN I WILL FILE CHARGES.
October 3rd, 2007 at 12:05 am
This is the second time writing a complaint about fraudulent charges on my alltel bill. The first time was from this thing called horo movie updates that I never signed up for. Alltel charged me $9.99 for this subscription and addtional charges per text. After contacting Alltel about this they told me to text back stop and that they would not take the charges off. They were absolutle no help at all. Now, a month later, I am getting more spam texts from a salvador@funbasics.com. I contacted Alltel again. The rep said he was sorry and to text back stop. I told him that didn’t stop other sites from spam texting me and asked what Alltel was going to do about it. He basically said it was my problem to deal with. After about 15 minutes of a heated argument with this “caring and responsible” Alltel rep, he hung up on me! Alltel is more than glad to take your money and get your business, but when it comes time for them to take responsability for their services and protect their customers they seem to “have their hands tied.” WILL SOMEONE PLEASE STAND UP AND TAKE RESPONSABILITY FOR YOUR CHARGES?
October 17th, 2007 at 5:42 pm
For 3 months I have tried to stop these charges from zapters.com & dada.net whom neither one do I know what it is. I have text them and called them, & went to thier web sites following the instructions for each to “unsubscribe” and each month I am charged $9.99 for each and it never stops. Neither party feels they should reimburst me my $60.00+ or for the pryor months I didn’t catch on bill.
October 18th, 2007 at 7:18 pm
Have been charged $9.99 for the months of Sept. and Oct for service from 75714 Ringaza alert. I never orderd the service
October 24th, 2007 at 1:45 am
$9.99 was charged to our Sept. and Oct. Alltel bills by HORO-TV-MOVIES UPDATES. We never ordered this. There is no way to reach this company and I am receiving no service from them. This is absolutely WRONG.
October 24th, 2007 at 2:50 am
I made contact with RINGAZA they said they would unscribe me from their service. They e-mailed me the terms and conditions, I never seen the terms and contitions until 10-26-07, I paid them for 3 months. they refuse to make a refund. I think they are scamming people.
October 27th, 2007 at 1:55 am
I have been billed for horo-tv-movies for two consecutive months. I don’t know what alltel is thinking, they should be more customer friendly. I owe them nothing.
October 26th, 2007 at 10:41 pm
I did not text for this service. I have never text on this phone…I don’t even use the phone but am stuck in the plan. I do not know how this smsfunnow daily alert for .99 per day got on my phone. I called Alltel…they said someone must have texted for this service…but…they see NO texting or record of this on the phone….the smsfunnow.com have a phone number that is constantly busy. I have never texted…I am angry about this…bogus! Alltel did put a block on the phone for this company and credited my phone bill for $20.00 total charges for this bogus company was for $26.73 but am sure this will show up again on my next bill. How can a person keep this from happening again? Alltel said I had to get a supeona (misspelled?) in order to have this company checked out. I am angry about this! Doesn’t make sense…If a person hasn’t texted then how can one subscribe? You can’t do it online either.
October 30th, 2007 at 11:05 pm
My son’s phone has been billed for a $9.99 subscription that he never signed up for. Alltel is VERY UNWILLING to reverse charges or apply a refund. I believe that Alltel is also profiting from this scam, hence the unwillingness to assist their customers. Predatory policies like this runs rampant in the cell-phone market and I would expect more from Alltel. But, I guess I can live to be disappointed continually by these less-than-morale companies.
November 7th, 2007 at 5:02 am
I am being billed for 2 Axcess Charges, 1 is for 66047 MM Test Alerts.( I do not even have text messaging) so I am being 9.99 for this plus the incoming test messages it sends at all hours, also I am being billed for 75714 Ringaza Alerts, 9.99 I’m not even sure what this is. Has anyone contacted a lawyer, do we have to sue alltell and these other places. I know I did not authorize any of these Purchases, Sincerely Belinda Nash
November 29th, 2007 at 8:22 pm
Plz just take me off i being sign up for dis and am not gettin nothing
November 30th, 2007 at 2:22 am
I was on the New Mexico Lobo website and got an offer for FREE ringtones. I was not able to get them, but got a message saying I would get jokes instead. I tried to cancel and said I did not want this or to subscribe to anything, etc. Charges started showing up on my alltel bill in October, I called to complain and they gave me three different numbers to call and cancel some services I did not sign up for in the first place. I’m going to file a complaint with FCC
December 1st, 2007 at 4:10 pm
I had the same problem with Ringaza and AllTel. Got AllTel to give ma a credit. Also filed a complaint with FCC: http://fjallfoss.fcc.gov/cib/fcc475.cfm
December 13th, 2007 at 12:37 am
I have the same problem with alltel billing my husbands cell phone for the ringaza that my husband never subscribed to. This insane. He sent a stop text back to them the first time when we seen it on our bill then the next month it wasn’t on there. Now this month its back on there. I don’t get it. They need to keep track of who really signs up and not billing just anyone like me and my husband!
December 17th, 2007 at 2:30 am
I have 3 premium axcess purchases (63232 dada.net, Ringaza Alerts, and Ringtone.com alerts that are on my bill this month and last month. I did not authorize these purchases. Please remove them from my bill and cancel the subcriptions.
December 17th, 2007 at 7:15 pm
I have been charged $5.99wk / $23.96 a month for the past 2 mths do not know how it got on their please remove them from my bill and cancel any subscriptions.
January 1st, 2008 at 11:42 pm
Tried to download a FREE ringtone, never received and now I have been getting bills for 71769 Csw jokes/Horoscopes.
January 2nd, 2008 at 11:54 pm
i just got my cellphone bill and on there i found ringaza alerts, csw jokes/horoscopes 3 different times and dada.net plus another one that was just numbers i have not ordered any of this and don’t know where it has come from but it needs to stop if it don’t i will take further actions for this.
January 3rd, 2008 at 2:40 pm
I found Out I was charged for several text messages and axcess service. I have gone on My PC(not cell phn)and looked at free login and ringtones but ask for cell# to send to.apparently they share your # so You can be charged ,guess why the ringtone was free.i didnt see ANYTHING about charges. thats when I stsarted getting and seeing text and service charges. i never authorized anything,and i’m a stickler about reading the FINE print.
January 3rd, 2008 at 9:05 pm
Text the word END to 71241 from the phone being charged this will end the subscription
January 5th, 2008 at 5:36 pm
Started a new plan and received new phones from Alltel. One of the lines started receiving junk emails. Called Alltel to complain and they said they “couldn’t see the bill” at this time. Received bill with two $5.99 charges from CSW jokes and horoscopes. No one authorized any such service. I believe there were some pop ups on the new phones they caused this. Alltel won’t remove charges. Sent complaint to the FCC and Better Business Bureau. I have called CSW a dozen times and found it impossible to get a live person on the line. I am not giving up.
January 5th, 2008 at 10:44 pm
I started receiving Joke a day Text messages. I have an unlisted number, am on the DO NOT CALL register, and didn’t sign up for text messaging on my phone, so these jokes were a surprise. I didn’t realize the charge was $5.99 a week until my bill came. I called Alltel and they told me I had to contact the CSW company on my own to stop this junk. I did call, couldn’t get anyone at all, I doubt there is a human at the other end, I texted back ‘stop’ but it didn’t stop, I called Alltel again and they were so totally unhelpful that I will forget this company exists as soon as I can. They said if I didn’t pay all my phone bill my service would be turned off. I wrote to the Attorney General of my state and will contact the FCC. Is their no one to help us????
January 12th, 2008 at 12:57 am
got charged but didn’t subscribe I haven’t received any alerts.
January 12th, 2008 at 7:48 pm
I just received my alltel bill to be charged $9.99 for jokes that I did not auth or ask for and am not receiving. Alltel says I need to contact helpus@dada.net, I have not been able to unsubscribe or get anyone to answer at 888-214-0381.
January 12th, 2008 at 8:06 pm
I got billed for two different ones, ringaza alert and playphone text fun and have no clue what either one of them are…. so i asked the alltel rep how much alltel makes on this deal…of coarse she says oh we have nothing to do with that…i said well your taking my money on the deal so you gotta be making something on the deal….needless to say this caring broad didnt like it to well since she hung up on me…didnt catch her wierd sounding name…either way its a great way for alltel to make money seeings how you dont have to know jack didly about who’s phone number it is to put that deal on…thats just a bunch of bs!! good way for them to make money….wish some of us poor folk would have thought about this instead of a company that already makes millions!!
January 16th, 2008 at 4:21 pm
Really POOR service with phone and now getting billed for services not EVER asked for, really how bad do you guys suck? Can’t wait to get out of my contract, RAP
January 16th, 2008 at 4:29 pm
we also tried to download a free ringtone which we did not get. when our January cell phone bill arrived we were charged 5.99 three times from 71769 Csw Jokes/Horoscopes which we did not order. We called Alltel and complained and after much debating they agreed to take the chages off the bill. To stop the charges we texted 71769stop
January 17th, 2008 at 1:14 am
I sent 2 different google text for addresses and got billed twice for CSW Jokes/Horoscopes and Alltel tells me call and cancel. I got a recording, left my number and have never heard from them. Now I owe 5.99 for each. I never did anything to subscribe to this. I google all the time but these 2 times the joke came in right behind the no. What is worse, I called Alltel and complained because I didn’t want charged for 2 text messages and they never said a thing about this bill charge to me.
January 23rd, 2008 at 4:47 pm
I have been billed again by dada.net for something that I never ordered. They texed me last month that I would not be billed again!
Please, Please, remove this from my bill as you said you would. Thank-You
January 24th, 2008 at 8:46 pm
I have been billed for charges since Oct. I did not make for csw jokes/horoscope and axcess radio and alltell is no help at all. I have called and wrote letters nothing has changed. so I just subtract it and not pay it.
January 25th, 2008 at 5:01 pm
I am receiving unwanted Jokes and text messages for ringtonetimes.com Please get these to stop and make sure I am not charged.
January 28th, 2008 at 6:25 pm
I can not get any credit back. Company says we ordered service and to bad for us.
January 29th, 2008 at 11:10 pm
I was charged the 9.99, complained to Alltell who said it was a 3rd party charge and they could not remove or refund it, I filed a complaint with BBB and the address was no good in Denver, Co. so I need a good address to try and get a refund again, I this is crap, to be charged and unable to contact the company doing the charging, I received no service what so ever for that 9.99 and Alltel should not allow this to happen. Period.
January 30th, 2008 at 6:13 am
I find this website for free ringtones. Well I should have remembered, nothing is free. $30 later, stupid jokes that my four year old wouldn’t tell (to darn stupid) and NO RINGTONE, I HAVE learned my lesson. I am calling ALLTEL to complain but I am sure it will do no good. As I have told them before, they are one of the biggest scams since satellite TV. I followed the advice of Julie and texted 71769 STOP and within a minute I received a text saying my subscription (I didn’t know FREE meant I had a subscription) was cancelled. We will see if it appears again. I believe the FCC and BBB should be aware of ALLTEL and this SCAM that CSW Jokes is running.
February 2nd, 2008 at 3:55 am
I too have been charged multiple times on my cell phone bill for this service. I have tried and tried to cancell with no success. If anyone could please help me, it is costing me a lot of money every month.
February 5th, 2008 at 11:45 am
was looking for free ringtone it said free ringtones. i got scared and didn’t dpwn load anything.but i still got charged $9.99 for a couple of minutes. I,m on a fixed income and can not afford this for a simple mistake of a couple of minutes.
February 9th, 2008 at 4:27 pm
Just received a text from dada.net. I never signed up with them. I haven’t seen my bill yet but hopefully i sent STOP to them in time to not get charged.
February 11th, 2008 at 7:40 pm
i have been charged for this for at least 20 months and have been trying to stop it and thay will not stop it and it cost me 9.99 a month i have a comeral account and can not get it turned off and all tell says thay can not do any thing about it
February 12th, 2008 at 10:06 pm
Have been being charged for spam “jokes/horoscopes” about 5-6/month at a cost of 5.99 each since OCTOBER. Have been constantly calling, emailing etc. being given the run around. I’m going to the store tomorrow to make a HUGE STINK about it.
February 13th, 2008 at 5:39 am
DONT KNOW HOW THAY STARTED BUT WOULED LIKE IT STOPED
February 18th, 2008 at 2:11 am
On November 4, 2007, my son, who is underage, saw an ad for a FREE download from Ringaza. He followed the instructions for this FREE download only to discover that it was not FREE and he had been the victim of false advertising. He has since contacted several friends who have had the same experience. He had no authorization to change anything on our cell phone plan. He immediately contacted a representative from the company and cancelled the download. He asked 3 times if this particular download was cancelled and asked whether or not it would show up on our bill. He was told 3 times that the unFREE download was indeed cancelled and would never show up on a bill.
I received a bill from Alltell within a few weeks, and we were signed up for Ringaza’s FREE product at a cost of $9.99, and also, a charge of $19.98. I wrote to Alltell and complained, and REFUSED TO PAY THE $19.98. This month’s Alltell bill also had the $19.98, + a late fee, plus again, we were still “signed up” for a service that we had never used and had supposedly cancelled within 5 minutes of downloading it!!!!!!!
After wasting my time and my gas to drive to a local Alltell office to deal with this issue, I was told that I had to pay Alltell and would need to receive a refund from Ringaza for this abuse. At this point, I am owed $29.97 from their company. It has been 6 weeks since I contacted Ms. Zelda Malan of Ringaza by e-mail (they refuse to give a mailing address). I have yet to receive a refund after being lied to, and generally screwed by this company.
February 20th, 2008 at 5:52 pm
I have been charged $9.99 since November 2007 for 66047 Mm text alerts. I never authorized this and when I call alltel they say because it is a third party, they can do nothing. I was advised that if I send them a text back with STOP that it will go away. I have done this several times and each month its still on my bill. Each month I speak to alltel and I am told the same thing. Is there any way of stopping this?
February 22nd, 2008 at 9:15 pm
My son also fell victim to the 71769 free ring tones scam. Never got any ring tones, but did get a bunch of charges for jokes he had no interest in. I called Alltel and was told that because the company had the cell phone number, they could charge anything they wanted to the phone. I am stunned that the cell phone companies do not require any proof at all that you have agreed to this.
February 23rd, 2008 at 1:22 am
I have been trying to get charges removed for my last three months worth of bills. Alltel keeps billing me for charges from “bid 4 prizes” and now a new charges is showing up for “Blinko Text Alerts”. They keep saying that we subscruibed to these services, which we did not! I am pretty fed up, and Alltel could refuse to bill for this company, but they don’t want to for some reason. I wonder what the cut they are getting amounts to. Sounds like I am not the only person having to pay for this scheme. I am contacting the better business bureau and whoever else I can to issue a fraud complaint.
February 27th, 2008 at 4:46 pm
Found info to make complaints:
If one of these text messages comes to you unsolicited, file a complaint with the FCC online at
https://esupport.fcc.gov/form1088/consumer.do
February 27th, 2008 at 5:06 pm
while checking minutes used on my sons cell phone found blinko text alert charges for 9.99 mo. now I can’t remove the service
February 27th, 2008 at 6:16 pm
I received seven 9.99 charges for 75714 ringaza alerts totaling 69.93. Oddly enough, an alltel rep. told me in order to find out what this so called third party texting was, he told me to go to google search, well I’m no clearer, but I’m obviously not alone when it comes to unauthorized charges
March 2nd, 2008 at 6:02 am
After receiving my alltel bill with 7 charges of 9.99, totaling $69.93, I contacted alltel, they couldn’t give me a date when any of these ringaza alerts were supposedly subscribed to. However the rep did tell me to go to google search and it would explain it all. Well, I’m not any wiser, but I’m certainly in good company with angry people who are expected to pay for unauthorized charges, that alltel is willing to call me up prerecorded and inform me that I’m late with my payment. Note I paid mt normal cell phone bill, eliminating the additional 69.93. But they say they aren’t the ones to complain to. What gives???
March 2nd, 2008 at 6:37 am
It’s now many recorded messages later, BUT I got through to an alltel rep. who was able to credit my account $69.93. Her name was Sarah and she was quite efficient, and hopes someone will do something about these companies who hitchhike on our bills with no authorization. She says they don’t make a dime from it. I suggested they quit calling to collect monies for something they don’t profit from. Anyway, here’s to an alltel rep who knows her stuff!!!!
March 2nd, 2008 at 9:28 pm
My daughter checked out the free ringtones from Thumbplay and realized it would be a charge and “deactivated” her account immediately. WE were chagred 9.99 last month and again this month and her account is still deactivated. I unsubscribed on Thumbplay website but I am afraid we will get charged again. I am considering not paying ALltel but it sounds like that will be futile. I have heard the same story from alltel that they can do nothing but that is hard to beleive.
March 13th, 2008 at 1:15 pm
This may be helpful- I did call Thumbpapy and they are refunding the money for the ringtones we never received. So maybe the only way for help is with the third party.
March 13th, 2008 at 1:29 pm
Hey guys, I work for an indirect dealer for Alltel and more than once this issue has come to me with a customer. Alltel really actually can not do much about crediting it back because it did come from a 3rd party vendor. A buddy of mine just came into the store a few minutes ago about this issue, the only thing that I was able to do was get it to stop. Other than that, Alltel really is not even obligated to credit you back on this. The BBB and FCC really won’t do anything to Alltel about this.
What you can do about this though, is go ahead and stop this CSW company, they are the real culprits. Somehow they are getting their subscriptions onto people’s phones, and probably not legally. CSW is the company that owes you money, not Alltel.
March 25th, 2008 at 5:54 pm
You have heard of the investment scams where rounding the penny down has made certain criminals millions of dollars? My alltel bill has been nickel and diming me for a year and a half to the tune of $5-30 per month. Just imagine the amount of money these fat cats are making on their 2-year obligatory contacts. I recommend as many people as possible call their state’s attorney general and the public service commisssion and tell their friends to do the same. Are you aware that even if we come together to file a class action suit we will maybe receive a check for $10 for all the work and frustration. This does not begin to cover the fradulent charges that I have been assessed. I average 1-3 hours a month straightening out my bill with one of their “reps” and when the change hasn’t been made months later, the one little charge requires 3 phone calls to customer service to resolve. Half the time they don’t bother to note it in the computer and you have to explain it over and over…I survive on a limited income and I would really like to bill them for my time.
March 31st, 2008 at 9:06 pm
Just like every one else. We are recieving charges for service we did not order. I have sent this email. We have not recieved a response or a credit for the charges. (email we sent to Ringtone Times: PLEASE STOP charging my cell phone bill for charges we did not order. This company, now owe’s us $36.00. Please credit this amount to my Alltel bill. I have contacted my cell phone provider twice and I have replied to the text msg to STOP. I think that is really cool that the listed phone # for your company (1-877-225-1198) does not work. That is very professional!!!!!
Thank you, for attending to this matter ASAP. If you have any questions regarding this matter, please feel free to contact me anytime time.
Becky Shaw
xxx-xxx-xxxx – (This # works) We also are considering changing cell phone providers. Due to they do not want to help us and they are allowing the charges to happen without our permission. We believe the cell phone provider should have some responsibility to protecting their customers.
Becky Shaw, Amarillo,Texas
April 4th, 2008 at 1:51 pm
I have been billed for months at $9.99 plus tax for 66047 Mm Text Alerts which I never subscribed to. This charge is on my son’s phone, who is a minor. I also talked with Alltel only to be told that they could not stop it or credit me the costs. How can Alltel be required to collect charges for a third party and not get anything out of it. I find that really hard to believe. I can assure you that as soon as possible I will go with another cell phone provider. If all subscribers do the same, Alltel may sit up and take notice.
April 4th, 2008 at 2:01 pm
This is to Kyle: Regardless that a third party is involved, Alltel is paying the bill with our assumed consent and refuse to block this service. So, they are ultimately responsible Creditcard companies accept responsibility for fradulent charges on your bill with one phone call and go to battle for you, no matter the amount. Bottomline, Alltel simply does not care about its customers. File your complaints with their corporate website. At least someone has “responded” to me there. Until then, everyone should just sumit their payments with this amount deducted. If all their customers do this maybe someone will finally take notice. Tell your friends and have them pass it on. Use your email contacts. Thankyou.
April 5th, 2008 at 1:25 pm
I have just got on the website and i keep on getting textes that did’t have nonthing to do with the question they ask me and i was tryin to tell them to texting me but they keep on and they took all my money off my phone even know i text STOP to them so if if i was u i would not use this service never in my life time now i give me my money back i can’t talk on my phone nomore
April 5th, 2008 at 8:10 pm
I have tried for several months to get these charges off my Alltel with no help or success. I think Alltel should block these type of charges when the customer requests it or at least provide information on how to contact that company. This is very frustrating as well as costly. I will be leaving Alltel when my contract is up due to this unsettled billing disagreement.
April 12th, 2008 at 8:31 pm
I have been billed $89 for acxess web charges. From what I can tell from my bill, they are all ring tone charges. The first charges appeared in Feb 08. Alltel credited me back the charges. I put a block on my phone for rigntones, but they still kept coming. Alltel says that the block stops some ringtones, but not purchases made from Axcess web, or the internet. i took my Motorola V3 to the alltel store and no ringtones were on my phone, and from what the tech person said was that there have never been ringtones on my phone, but he said the purchases were valid based on that the Mobile Id number were used to buy the ringtones. This made no sense since there were no ringtones on my phone. I have talked to fraud dept, customer service, and went to the alltel store to fight this, but they will not budge. Since I am a law school student, I think it would be fun to see if I can fight this legally, but so far I have not found any direction to go from. Basically so far I have drafted a letter of dispute to send to Alltel. I recorded a phone call with customer service rep and manager, I got there employee IDs also, discussing the situation. I have made a complaint with the fcc adn bbb. It seems that alltel does not care because they are such a large buisness, but I have time to spend to find out if there is a way to make them change the way they charge people for fradulant charges. I hope to post some better news when I found out how to pursue the matter legally.
April 17th, 2008 at 11:57 am
I to have the chg. $9.99 this month on my granddaughter phone,she did not make the call,but is not sure if maybe a ‘friend’ might have. 66047 Mm text alerts has to be a scam,i can find no info for them on google. alletl says text them with “stop”..I hope this works,but after reading these messages I am not sure if I want to open the door for more trash from them or anyone else either..I will talk to alltel billing. I have been with Allel since ’94. I will re-post if I have any success.
April 17th, 2008 at 6:26 pm
I too am having a problem w/ 66047 and in researching, it seems I am going to be out alot more than the two months they have charged at 9.99 each, w/out us requesting it. I wanted to send this link for everyone to check out, esp for PAUL ESQUIBEL. Its about a lawsuit for cingular and sprint for the same stuff, they settled. Everyone I know an awesome attorney. I cant even find a number to contact the bearers of 66047 to talk to someone so many of you are far past me.
Something has GOT to be done about this soon. My prayers are for everyone!
April 17th, 2008 at 6:32 pm
oops, forgot the link….
http://www.ucan.org/telecommunications/wireless/settlements_in_cell_phone_spam_and_ringtone_ripoff_cases_against_cingular_and_sprint
April 17th, 2008 at 6:33 pm
Update: this is part of the service agreement from alltel which tries to make it seem that you can not take alltel to court, but it does not prevent someone from taking alltel to civil court. Bad thing is, federal law governs telecommunication
ARBITRATION
ANY DISPUTE ARISING OUT OF THIS AGREEMENT OR RELATING TO THE SERVICES AND
EQUIPMENT MUST BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION, USING THE WIRELESS INDUSTRY ARBITRATION RULES.
INFORMATION REGARDING THIS PROCEDURE MAY BE FOUND AT http://WWW.ADR.ORG. EACH
PARTY WILL BEAR THE COST OF PREPARING AND PROSECUTING ITS CASE. WE WILL
REIMBURSE YOU FOR ANY FILING OR HEARING FEES TO THE EXTENT THEY EXCEED WHAT
YOUR COURT COSTS WOULD HAVE BEEN IF YOUR CLAIM HAD BEEN RESOLVED IN A STATE
COURT HAVING JURISDICTION. THE ARBITRATOR HAS NO POWER OR AUTHORITY TO
ALTER OR MODIFY THE AGREEMENT OR THESE TERMS AND CONDITIONS, INCLUDING THE
FOREGOING LIMITATION OF LIABILITY SECTION. ALL CLAIMS MUST BE ARBITRATED
INDIVIDUALLY, AND THERE WILL BE NO CONSOLIDATION OR CLASS TREATMENT OF ANY
CLAIMS. THIS PROVISION IS SUBJECT TO THE FEDERAL ARBITRATION ACT. YOU
UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO THIS ARBITRATION CLAUSE,
YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL. filing for arbitration cost anywhere from 125 to 800 an hr, and earch party is responsiable for the cost. It would be cheaper to file a civil case against alltel
April 17th, 2008 at 8:13 pm
Up-date for the 66047 scam. the Company is called MQUBE.The phone # is 1-8000-235-7105 This is a recording and sounds like to me to be a clearing house,but the recording does clearly state the charges will be stopped and will not re-appear unless you are crazy enough to “sign up again with one of their many scams again”. I was hesitent to put the cell phone number into their system,cause i am not sure how they recieved it the first time,but I did. If wierd things happen i will drop the number. I thanked the Alltel rep for her help,she was great,she willingly admited the 3rd party billing scenario is getting out of hand,she stated they are getting more calls about these scams recently.
I hate more laws,but this 3rd party crap needs some attention from the top.
thanks for reading my vent,,hope this info can help everyone. I will re-post when I see the chgs. dropped on my next bill or if wierd things start happening on this number.
GOOGLE mqube,very intersting,seems to be more than one version,some class action lawsuites are pending. what a SCAM
April 17th, 2008 at 9:10 pm
OOPS..1-800-235-7105,,sorry ’bout that,,had a happy finger. Anyone missing a 0 sorry,I placed it into post 68.
April 17th, 2008 at 9:13 pm
Mqube has me a little irratated,I recieved zip,,zero accep headache# 13 form these scammers. I can’t believe they can scam millions of people outta $10.00/and more and make them spend many hours trying to deal with the “not requested” product……WELL here is some more info..
Every time a consumer buys something, it gets billed to his or her cell phone. The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider. While m-Qube won’t disclose actual sales figures, Glass says its revenue grew 1,300% in 2005 over 2004.
the wording ‘consumer buys something’is a crock.
Here is the artical from Forbes..
http://www.forbes.com/investmentnewsletters/2006/02/09/m-qube-verizon-wireless-in_nh_0209unwired.html
April 17th, 2008 at 9:45 pm
I had 2 months of charges on my Alltel bill fromm this company. I was fortunate enough to get a refund from the company, explaining that the subscriber was a minor. Service was cancelled in April. This month I received another $5.99 for the same service that had been cancelled. I called CSW, they said that they didnt submit the charge. Alltel said they did. Now I’m stuck with paying the $5.99 charge. This is like a snowball rolling downhill. What can be done to stop this??????????????
May 8th, 2008 at 10:53 am
i am getting charged 4 something i never authorized which is insane … how can i be charged to a pre-paid phone i can barely afford being un-emploed ..hopefully someone can put a stop to this…
May 21st, 2008 at 8:22 pm
My charges have been droped afeter using this # 1-800-235-7105. This months bill is clear of all the 66047 scam charges. Hope this helps you
May 21st, 2008 at 10:26 pm
you people are probably victims of cloning, see below.
http://www.fcc.gov/cgb/consumerfacts/cellphonefraud.html
What Is Cell Phone Cloning Fraud?
Every cell phone is supposed to have a unique factory-set electronic serial number (ESN) and telephone number (MIN). A cloned cell phone is one that has been reprogrammed to transmit the ESN and MIN belonging to another (legitimate) cell phone. Unscrupulous people can obtain valid ESN/MIN combinations by illegally monitoring the radio wave transmissions from the cell phones of legitimate subscribers. After cloning, both the legitimate and the fraudulent cell phones have the same ESN/MIN combination and cellular systems cannot distinguish the cloned cell phone from the legitimate one. The legitimate phone user then gets billed for the cloned phone’s calls. Call your carrier if you think you have been a victim of cloning fraud.
this is a reality.
plus, you should know that phones can have viruses. if you have your bluetooth is always on or active searching, a virus can move from phone to phone. these virus may transmit your personal data for cloning.
phones aren’t so cute now are they.
May 29th, 2008 at 12:05 pm
my minors phone has been charged for the 66047 scam for 3 months. called alltel first 2 months, they said they would contact the company and have it stopped….it did not. then they said we must have ordered it again, we never have.now we have had the phone turned off for over 40 days and this B.S. charge has showed up again. will try the # for mqube and see what happens.
June 10th, 2008 at 7:17 am
I person started a cell phone plan for me under her name, i paid my bill, changed my number and treated as it were mine because i am paying it, my bill was coming to my address, she was upset because i changed my number and she called alltel customer service they put a block on my ability to access my account online and i cannot receive my own bills,they are now going to address where she can share my information with everyone. i have a seventeen year son with a phone on that plan also and now his information, phone numbers he calls and who calls him can be shared with everyone. i cannot even have it transferred in my name, what legal rights do i have?
June 13th, 2008 at 6:17 pm
I have received bills for this “access playphone ringtone service” that I never subscribed to. Alltel is no help. They say that they don’t sell my cell phone number to any 3rd party vendors and I will have to contact playphone. I called playphone today and they said that it would be unlikely for me to get a refund because I subscribed with a 4 digit pin. I have no memory of ever subscribing to any ringtone service. I am pissed that alltel is doing this to a loyal customer of 4 years. I want to know if there is anything that I can do to get a refund. Go to http://www.playphone.com to find out more. I did and I know for a fact that I had never seen that site before in my life, I can’t remember ever signing up. SCAMMERS!!!!!They should burn in hell along with Alltel.
June 23rd, 2008 at 5:56 pm
I am a new customer of Alltel. I have Alltel service for approximently 1 month.I have been charged for Axcess purchases of 55.93 that I did not subscribe to. According to CSR I am not intitled to be credited for these charges. I did not subscibe to these so I feel intitled to be credited back.
June 30th, 2008 at 8:26 pm
I am the Admin for about 50 Alltel phones. Premium Axcess charges regurally show up on certain numbers that are never ordered. I’m told that Alltel can do nothing about this even though I have told them that no Premium Axcess charges are authorized. With all of the phones, I usually have $5 to $50 per month extra to pay. This should be illegal, but I’m informed that it is not.
July 1st, 2008 at 10:25 am
IT sucks… but really… the “small” american is just going to get fucked in the ass by the goverment, big business, regulations, laws, cops, and so on. The only way to deal with it is to either not buy it… dont do it… or ignore it. I choose to ignore it… The easiest way to spend your time on this planet is to float right thru… and maybe if your lucky, opportunity will meet with your skills and ingenuity and work out for you.
July 9th, 2008 at 5:24 pm
has been charge for different thing that i did not order
July 18th, 2008 at 8:41 pm
i have been bill 9.99 a month for over 20 months on 2 of my phones adn i have a comeral account and this stuf was expose to have benn locked to were i could not get it adn i tryed for over 18 months to get it stoped be for i could finily get it stoped it was causting me 30.00 a month the who time andtell i was finily able to get it stoped and alltel said thay coud not help with it all thay did was give me a phone # adn could not ever get ahold of any body at any of the phones # i was given i keep a close eye on my bill now
alltel should be able to stop any extra billing on thair bill but thay say thay can not
thay does not make any since to me for thay have to send the check to these companys to pay what thay are paying all thay have to do is put a stop on your bill to thes companys and not send them any money
that is a scam in my books
July 18th, 2008 at 10:58 pm
My Alltel bill was charged $9.99 for something called “Yurcrush”. I called Alltel and told them that I had NEVER ordered or authorized this and that I wanted the charge removed. They told me that I must have ordered it, by some type of text message I received and that I had entered in a “pin” number to get the service. I adamently stated that I had NEVER done this and that I don’t even use text-messaging. I was told that there was “nothing that they could do” and was then given a toll-free number to call. I have been an Alltel customer for 15 years and was extremely upset that they would not help me. When I called this number it was for a company called “Atrinsic”, I believe. I explained the whole situation again and was basically told again that I had ordered this service which I had NOT ordered. Eventually, I convinced the person to cancel the service and that I wanted my money refunded to me. He also put a block on all of my numbers so that this company will not scam me again! We will see what happens!
July 24th, 2008 at 1:00 pm
I went to AZ lyrics and got offered a complimentry ring tone. I clicked on it and it transferred me to a site that told me to follow 3 simple steps. I did this. No where did it mention that I would be charged. Until I did the 2nd step. It sent me a msg saying that I had subscribed to a service and that I would be charged $10 a week. Guess which company? Dada.net, I have contacted Azlyrics and asked them to account for any cost that I might incur as a result of this con that they are promoting on their site.
August 9th, 2008 at 1:12 am
my 14 year old son’s friend signed him up for a dating service over the internet. Now we are being billed for $9.99. This shouldn’t be allowed to happen!
August 9th, 2008 at 3:54 pm
Current Alltel bill showed two charges of $9.98 under a minor’s phone number. Alltel said it was a third party and they would not be able to reimburse and gave me a phone number that is useless. The phone number states to contact them by email. I have asked for reimbursement and even stated I would file a Police report. Has anyone had any success in being reimbursed and stopping this madness?
August 17th, 2008 at 5:11 pm
This is an update from my July 24th posting. I did get my $9.99 refunded to me! The message I had on my bill was 44577 Yurcrush Alerts. Alltel told me to call 1-800-387-0290 (Company is called Atrinsic). As I mentioned before, I demanded a refund and a block put on all future charges. I did receive my refund last week and I just got my most recent bill from Alltel. There were no additional charges for the above service. It still is very scary to think that these charges can just appear on your statement without your permission. I also think that Alltel should do a better job of helping their customers take care of these bogus charges especially when they are putting them out on THEIR bill to us and evidentally collecting money for these scammers. Anyway, it appears that my problem has been resolved. I definetly will be keeping a close watch on my bills from now on. Good luck to all of you!
August 19th, 2008 at 2:38 pm
Wow. Everyone on here needs to go back to school for some basic grammar and spelling help. How exactly do you all feel you will receive any assistance from companies in these types of situations when you all look like a bunch of trashy, uneducated fools in writing???
August 28th, 2008 at 11:39 am
I was charged $9.99 for Yurcrush Alerts on my Alltel bill. I called Altell to have it removed and they said that I had to go to my last text message and type in “Stop”. After which I would receive a text message with a phone number to call to request credit for the service. I informed Altell that I was not paying this portion of the bill.
September 23rd, 2008 at 3:34 pm
Lets unite this is %^&&^$# that “third party” companie have access to our ALLTELL accounts – and UNAUTHORIZED by us! This is my THIRD time getting charges off my bill. Then suddenly 3 months later – [ppf – they are back. I am sick of it.
September 23rd, 2008 at 3:54 pm
I have been charged for 2 months for this service @ $9.99 ea and I don’t even know what it is. Alltel told me to text message them with “stop” and it would stop this but now they are wanting to charge me $19.95 I don’t know what else to do. The phone number given on a text message that I got from them said to go to mobilesupport@helpdesk.com to fix this and I can’t seem to find the right one to go to. Can you please help me
September 29th, 2008 at 7:18 pm
I have the same issues. I’ve been charged $9.99 for months and last month $19.95 and don’t know what to do. Nothing was authorized but yet the money is deducted from me.
September 29th, 2008 at 10:14 pm
We just got our Alltel bill today and it was extremely higher then usual. Upon further looking, we had a $9.99 charge from Joke Alert and another $9.99 charge from Game Tips. I was told they are a 3rd party subscriber for text messages. HOld on, I do not have text messaging on my cell phone. The Alltel rep told me that we possibly went to a website for the Game Tips and punched in our cell number and that is why we are seeing this charge. News to me.
Good news is the Alltel rep told me they will be emailing the company on my behalf to have it removed from our cell phone and she refunded me our money.
That was the second time I had to call, the Joke Alert was on our bill before, then it disappeared for two months and now it all came back.
I hope this insanity stops very soon. I was also informed that they keep getting calls about those charges, she made it feel like it was something fishy going on, not with the customers, but with this 3rd party charges. Well, I hope they do something about it or they are losing a customer!
October 11th, 2008 at 10:52 pm
The last two months billing had Yurcrush Alerts charge of $9.99. First month they took it off and told me about if I receive a text, to say STOP. No text has ever been received, now new bill still has them on with another $9.99 charge. There is no information/phone number on the bill so that I can contact this ?company myself. How do I get this off for good!
November 7th, 2008 at 9:47 am
Today I recieved a text message from your company, out of the blue, I haven’t even heard of “Playphone” and the next thing I know, my prepaid phone balance is at $ -1.55 ( a negative balance) when my original balance was $8.44 . So I called my Alltel company and explained the situation to them, and they searched out my account history and found out that I was charged $9.99 for the text message that your company sent to my phone, when I have never subscribed to your third-party service. You people are a fraud, I didnt even order this but i still got charged 9.99 for nothing and my phone carrier says oh there is nothing they can do on their side. I didnt even receive no ringtones, no songs, no nothing. I have never come in to contact with your service, so how/why is it that I got billed by you ? When I called my phone carrier they told me I had to have signed up for this and I even put in a code to accept this. Never Did. I am a full grown adult not an idiot. I think I should know what I subscribe to. This is a misleading SCAM. I do expect to be credited for all charges but I am sure there are thousands of people out there not knowing what is going on…. I want a full refund, or I will be happy to take this up legally.
November 16th, 2008 at 12:45 am
I am being charged for this and have been for a while and did not realize it. I don’t even know what this is… and the customer service people are not helpful.
November 20th, 2008 at 4:42 pm
Thank you JL for info posted on #87 above. I had the exact same charge on my phone since September on my daughters phone. I called Atrinsic and had the charges stopped and the phone # blocked from future charges. Please, if anyone else has had Yurcrush charges on their phone for $9.99 please call (800) 387-0290 to have them stopped.
December 4th, 2008 at 7:04 pm
I am writing on behalf of my parents who are NOT AllTell subscribers but who continue to receive annoying automated calls from ALLTELL to the land line they have had for 42 years. These daily calls are looking for folks who are delinquent in paying their bills. Interestingly, the calls they receive are for several different AllTell customers … not the same person. I have contacted AllTell customer service on behalf of my aging parents to try to resolve this matter. I made the seventh call today and must say that AllTell has now reached an impressive level of incompetence. Not only have they been unable to stop these calls, every customer service representative reads from the same script and gives me the “your paremts will not receive another call” line. And then, the calls continue. I am not an AllTell customer and will never be an AllTell customer. I am so frustrated in trying to get this resolved that if AllTell were the only cell phone provider on the planet I would opt for using pigeons. Can anybody at AllTell resolve this matter? Is it that hard? Have seven or more different people really falsely submitted my parent’s land line when they signed up for their service? I can assure AllTell that my parents are not harboring the fugitives they are looking for. My goodness, they would not be able to feed them all. So, come on AllTell. Get it All Together and resolve this problem.
January 5th, 2009 at 3:18 pm
I had Alltel block all test messages. One month when I recieved our bill. We had a Joke a day on your bill. They removed the charge and unsubsrcibed from the joke a day for us. We never had a probelm since. Thank you Alltel.
January 11th, 2009 at 3:05 pm
I just recieved this months bill and i am getting charges somehow hit for 3 charges at 4.99 for a divas community, one for 4.99 for a sports community, one for airg voice messaging and one for a game. I ordered/used/purchase none of these things I just today sent and e-mail to alltel to see what they will do about it. I can tell you this if they will not help i will cancel my service with them. I cancelled one line last month and it is odd that this month i am now starting to get these charges. I will update if I get anything back from them.
January 22nd, 2009 at 10:56 am
For the second month in a row I’ve been charged for not one monthly flycell but 2. Both show on the bill as 9.99 for 69999 txtclub alerts. This is the second month I have been double billed for something I didn’t even order. Alltel says it’s my problem and it’s not THEIR charges. They refuse to stop billing me or take off the charges. Who do I have to kill to make these crazy charges stop? If I text stop to 69999 will it stop both charges and how do I get all my money back?
January 22nd, 2009 at 5:02 pm
I keep getting charged onto my account for an AirG divas thing i never subscribed to I did get a refund but they told me to Text stop to the next text message that came… lol that didnt make sense… anyways i never get text messages from anyone like that soo i dont not think it is texts from commercial people that are charging me… I dont know how to stop it…
February 3rd, 2009 at 8:34 pm
How do i go about getting rid of this i tried calling everything. It’s making me crazy every month they charge me 40 dollars. This is scamming people they should get in trouble for this.
February 17th, 2009 at 11:37 am
I keep getting charged for subscriptions I did not subscribe to. I don’t know how to get it stopped or what to do about it.
February 23rd, 2009 at 7:04 pm
When i moved here from a 2 year tour in Europe; i went to the alltel store in Roanoke Rapids, NC and my father bought me a blackberry as a present for being promoted. After I moved to my base in Georgia, I changed the number to a local number. When I changed the number they never canceled the old number in North Carolina. Now I am getting bills for more than $400. When I was in the hospital recovering from surgery, i called them and confronted them about the bills. They subtracted the access amount and then they turned my name into Alliance 1 credit collection agency. The only thing i can really do is break the contract and go elsewhere. Now I am seriously considering seeking legal advice. So should the rest of you. I work hard for my money. I go through pure hell evryday for it!!! I will not be cheated!!!
February 23rd, 2009 at 7:28 pm
My hell started when at Christmas added my husband and childern to my cell phone plan. On December the 16 i purchased three more cell phones, i wanted unlimited texting on two lines. Which was supposed to start on December 27 at the begin of the next pay cycle. Between December 16 & 24 i called alltel twice to verify the services i had. My next bill came due i changed the account since i had added my family but alltel charged it to my old account, which costed me $32 from my bank and $25 from alltel. Alltel wants me to pay for their mistake. I was contacted by alltel that my servicces had not been paid, thats when i found out about that problem. So once again i paid the bill with the new account number. They didnt run that account number right so i had to end up paying it again for the third time before alltel could get it right. During this time i was contacted from alltel that i had a excessive high cell phone bill. I called again they had not added my unlimited texting to my two lines by now its the middle of January. They were supossed to go back and give my credit on my bill for the unlimited texting. I had to make 8 more calls to try and get this straight. Every representive that i have spoken with tries to help then they put me off to another representive. I spend an hour at a time on the phone every time i call. As of February 24 was my last call im now waiting for a bill to come in the mail stating what i am being charged for. I have requested for this bill 4 different times and i havent recieved the first one yet. I was told on the 24 that they were going to send out a bill. Today is February the 26 im still waiting. Also on the 24 at 11:52 A.M. a representive that i had been on the phone with for an hour told me that a supervisor would call me when he got off another call. I told i wouldnt hold my breath, im glad i didnt its 2 days later and i still havent heard from him. I made a complaint on the 24 on the 25 while i was working i received a message from alltel that they had got my complaint that he was willing to help me but when i returned the call it said this alltel number is not in service. He never called me back. They are telling me that my bill is $323. My package plan should be $244. Nobody can tell me where this extra $80 is coming from. If they have gave me credit back to December 27 on my unlimited texting, who is going to pocket this $80 if i pay the bill. The alltel representives have my account in front of them, why cant they read it and tell me where this money is and what its for? Ive been waiting 2 weeks to pay my February bill. But cant pay it because i dont know what im paying for. Is there anyone from alltel that can help me with this matter? Does the representives know how to add and subtract?
Signed,
Linda
February 26th, 2009 at 8:05 pm
i have been getting charged for things that i have not even signed up for and alltel says they will cancel everything and they don’t so i am going to leave alltel for a better service
March 2nd, 2009 at 11:24 pm
I have been getting charged for the past few months..maybe more since I just realized this. I keep getting charges for airG voice and airG Sports community, GamespaceAD, airG Divas…what is all this?! I’ve never signed up for anything nor have I gotten any text messages saying that I have. One subscription even happend while I was in my night class! so I definately know that I haven’t been the one subcribing to these things. I have 2 subcriptions of each, each ranging from 1.99 to 3.99$; and this is just the past 2 months since I’ve realized..I have a prepaid plan, so I don’t get a bill and I don’t check my account all day. But I did check it today and then I made a call and my balance was different so I decided to check out what was going on. Their offices had already closed by the time I looked at my account but I will definately be calling tomorrow and I better get a refund. This is absurd.
March 5th, 2009 at 11:35 pm
I contacted Alltel about the problem I have with the predictomoble scam and the lady I talked with was very helpful. I also called the 800 number she gave me and I received a credir from the company for 2 months of the 9.99 charges.
I wpold suggest contacting the state A.G offices where you live. This will help in getting these scam companies shut down. Venting here is one thing, venting to A.G. offices a work in progress that will help everyone.
March 20th, 2009 at 12:45 pm
I contacted Alltel about the problem I have with the predictomoble scam and the lady I talked with was very helpful. I also called the 800 number she gave me and I received a credit from the company for 2 months of the 9.99 charges.
I would suggest contacting the state A.G offices where you live. This will help in getting these scam companies shut down. Venting here is one thing, venting to A.G. offices a work in progress that will help everyone.
March 20th, 2009 at 12:48 pm
Country = United States
Company phone = 18003356401
Incident = On January 19, 2009, I purchased an Alltel phone and decided to activate it over the computer with my credit card number. That was a bad idea because the money ($21.42),had been deducted from my bank and never placed into my Alltel account, nor had I received any minutes. They evidently gave me a different phone number on the computer. Later I activated with the 800 number above.
I am complaining not only about having my money returned, but trying to inform you that the number above has been found to be useless to me. The representitives always put me on hold for say, 2 minutes and then hang up on me. They never call me back and my problem is not resolved. Their english is difficult to understand. They have been difficult with this (text game) they are playing, and will not call my phone numbers to give me an answer regarding this issue. They say it is under investigation and then I never hear from them.
All I want is my money returned into my account or they can send me a check. There is no exuse for such long wait. Will someone address this as soon as possible???
Damage Resulting = Due to the rotten situation above, I will not trust adding to my account through the computer or by telephone. Instead, I need to go to an Alltel store every time I want to top up.
If the money will not be returned, I will need to go with a different company for my service. This has been very frustrating over so little money, however, I demand it be returned.
April 10th, 2009 at 5:57 pm
I have been with Alltel since March 2007. I have had ringtone charges on my account in the past but customer service quickly took them off when they had no proof I made the charges. But recently since Verizon bought out Alltel, I have had alot of problems. I have 2 lines with LG Scoops that Alltel admits are defective. They shut off when going on celltop or mobile web and once in a while when talking on them. I have called Alltel numerous times and have had a total of 6 replacement handsets. Now they tell me theres nothing more they can do. So now I am stuck with $135 a month cell phone bill with 2 phones that shut off whenever they want. I am filing an FCC complaint. Alltel is a joke.
April 14th, 2009 at 9:58 pm
paying $60 for alltel internet and not getting the service. We already had one type with them and they talked us into the card service that would give us even better service. The service kept decreasing lower and lower until the speed is lower than what we originally had. We have done speed checks complained.. and the only way to get out of this $60 fees is to pay a penalty. But I feel it is bait and switch. We really didn’t want to change but they worked us over telling us it was going to be so much faster. Then when your not happy you cannot get out of the contract without pay $200-$300. Need to know if there’s any class action lawsuits going this way. I do love alltel but after many long months going no where with them. They gave us a new card last night and it didn’t even work then this morning no internet service. Run a business and believe in your word.. but have no protection for us. Would love to stay with the internet … if only it had the speed it originally had in the beginning.
Robin Scheel
April 21st, 2009 at 9:12 am
You have charged my account with $36.63 for items I have never requested. Virgin Mobile did refund $9.99 but you still owe me $26.64.
April 21st, 2009 at 10:10 am
I have been charged $9.99 on my last bill for this and I nore my husband have sunscribed to this site. how do I get this fixed?
April 21st, 2009 at 12:33 pm
I have been getting charges the past 3 months for air G voice services, divas community, and other stuff I would NEVER in my right mind order. The first time I called it was over $20 worth of charges and the first rep on the phone told me “it must be on celltop” keep in mind I didn’t even know what celltop was up until this point. I was told to take it to a corporate store so they can verify it’s not on my phone, so I did a 35 mile one way trip to the nearest store. Well lo and behold, it’s not an application it’s something the rep on the phone is insisting to the store employee that I had to have clicked on. Well I can’t discontinue a subscription to something that I NEVER clicked on. I had to have a raging screaming fit on the phone to get the charges taken off. Well they told me it was a one time only courtesy and they wouldn’t do it again. Well guess what, I have more charges, and no dice on cancellations and refunds. This is insane. All I ever use is the mobile web to read the news that is on my home page. Not a happy customer at all!
April 25th, 2009 at 8:59 pm
Misty Vee
I have charges for the exact same thing on my recent bill. I have e-mailed with no response I am calling next. Does anyone know what Air G voice or Divas community is?? I have never even heard of it.
April 27th, 2009 at 11:46 am
I have been fighting with Alltel since January of this year over these airG voicemail and Diva community charges. They promise me they will never appear on my bill again…right, every month they are there again. This is getting ridiculous!!! I have been an Alltel customer for 4 years and after this I am considering moving all 6 of my accounts to someone else!! If anyone knows what these charges are I would love to know.
April 28th, 2009 at 8:30 pm
Addendum to above posting…I recieved my Alltel bill today and there it is again airG voice messaging. But they aren’t billing it once, THEY ARE BILLING IT TWICE!!! How do I stop this when I don’t even know what it is? I spent 30 minutes on the phone with tech support…30 minutes of my life that I will never get back, and nothing was accomplished!! I AM SERIOUSLY FRUSTRATED!!!
April 29th, 2009 at 3:31 pm
My phones have had the same aird message service charges (2 per month) and diovas community and sports community charges since February. Alltel credited my acocunt once and then gave me a number to text “stop” to. I did that and NOTHING happened. Sure enough the charges are back on my phone. The alltel rep claims it is something I signed up for but I absolutely did not. I am calling again today since I just got my bill and yet again there are these mystery charges on it. It is SUCH A SCAM!!! i filed a FCC complaint but am going to file a complaint with the AG also. There is no way I am going to continue being charged almost $30 per month for bogus “services” that I never ordered! Alltel should be taking these charges off the bill until the company can PROVE that I signed up for something.
April 29th, 2009 at 3:45 pm
i was billed for message alerts for the 2nd line that my friend uses. He doesn’t know where did it come from. and this month i was charged. all i do is send messages and make calls. And no one ever touched my cell without my permit. What the heck! it will be the 3rd time i’ll pay 10 bucks for something i didn’t do!! ALLTEL gotta do something about it
April 30th, 2009 at 10:09 pm
We have been getting these AirG charges also, since December! We recieved an email from AirG January 10th, 2009 that says the “subscribtion” has been cancelled. (I never authorized these things on my phone, they were the same, Divas, Sports Community, and some messaging service.)When I ask, “where is my refund?” I get no response. Since we assumed it had been cancelled, we didn’t check the January list, and by the time we realized it was still being charged it was too late to look at January but It has been billed in February, March and April. Alltel rep gave me a number to text STOP too, and SURPRISE I got a msg back instantly, it read “you had no subscriptions with us to cancel.” Really? Then why am i beeing charged?!?! And again, Alltel says this is a 3rd party and they can’t do anything about it, and they only gave me a $5.00 credit, not even close to what I have been charged. I keep emailig airG but they will not respond. By the way if an yone needs their email address it is: support@airg.com, not that you will get anywhere….
May 2nd, 2009 at 5:25 pm
Ok, so I just re-read the txt I got and it has a phone number:1-877-635-5552 and a website that I didn’t come across while searching for AirG: expressms.com. If you go to the website you click on one of two links, and one of them takes you to a page to enter your phone number and click yes I agree to the terms and conditions… blah blah blah so yeah, anyone can sign anyone else up for this just by spending ten seconds on this website entering the phone number… and then 6 months later here we are trying to get this B.S. cancelled and refunded… NICE.
May 3rd, 2009 at 9:08 pm
I have been trying for months to have over $300 worth of charges removed from my bill. I returned equipment I never used because it didn’t work in my area. They are saying I didn’t return it but I did exactly as I was told, sending it to the address provided. I did pay my bill for the actual phone usage, but refuse to send the fees for equipment returned (3 months ago) They have no shut off my phone and call daily telling me to call to pay the bill. I have now turned it over to Better Business Bureau to resolve the issue but don’t expect that to work. I will then call an attorney to fix it as it is affecting my health. I have heard others complain about the same problem. Alltel is the worst Cellphone provider on the planet. Stay away from them if you can!!!
May 4th, 2009 at 4:24 pm
Alltel has been charging for Jumbucks Power Chat and an Alltel premium charge that they cannot tell me what it is since we started the plan 13 months ago. Every month I go into the main store and complain and they’ve credited it most of the time saying it won’t happen again. Next month has the same charges plus others that are alltel’s premium charges. They tell me each time it is fixed and twice a rep has stated that I have to call the 3rd party vendor to get it stopped. Jumbucks is out of Australia with no phone number. They do have email addresses for the US, Europe and Australia and an Austraulian fax number. I believe it’s time for alltel to take me to court after I file a civil complaint against them for breach of contract.
May 5th, 2009 at 3:06 am
My name is Stephen Janis and I am reporter working on story about these text services. If anyone would like to share thier story with me please email sjanis@investigativevoice.com
May 8th, 2009 at 12:33 pm
Here’s a link to a story on text “premium text services. http://investigativevoice.com/index.php?option=com_content&view=article&id=429:tricky-texts&catid=25:the-project&Itemid=44
May 11th, 2009 at 8:01 am
I have been billed the last 4 months for airg voicemail and divas community. I dont even know what it is. Alltel refunded my money every month. I finally got the number to airg 1-877-635-5552 called and canceled. The representative was very rude. Can anyone help me with the Divas Community????
May 21st, 2009 at 10:29 pm
We are still having the same problem. We were told by alltel that if you call and have your number changed they wont be able to bill you. We called the AirG place back in Dec and they said it was cancelled, we even have the emails to prove where they say it was cancelled but they still bill us every month!!!!
May 22nd, 2009 at 6:22 pm
I keep having recurring charges from airg Voice Messaging and Divas Community, neither of which I have ever accessed. The first time it totaled over 36 dollars and I had to drive 40 miles to an Alltel corp. store to have them make sure the app (which these things are not) was not downloaded to my phone. The Rep at the store called Customer Service who is who told me to take it to a corp. store, they went as far as to insinuate the store rep was lying for me!!! It was ridiculous. They would only authorize a 3.99 refund. For something that was supposedly a monthly access charge, they charged me 3 times for each! I called back when I left the store and went hysterical on the next guy who answered the phone. They said this would be a one time thing and they would NOT refund my money again. Well of course it’s been on the next 2 bills totaling 23.94 more in charges. I sat down ready to do battle with the rep, but when I told her what happened last time and that I did research into a class action complaint, they couldn’t give me a refund fast enough.
May 30th, 2009 at 2:15 pm
i recieved a bill from alltel saying that i subscribed to this which i never did.
June 3rd, 2009 at 11:39 am
Alltell has been charging me for sms4game which I did not authorize. They gave me a # and code to get rid of it and get a credit. Since I have auto pay’t deducted from my account I was remiss in checking the bill. This is two times I know of but have probably paid monthly for this for a longer time. I think as an Alltell customer for about 5 years they should protect their customers from these scams. Having to do this every month is not fair. I use their svcs. and pay my bills and have to put up with this. I intend to take this every step to the end of the earth until Alltell stops it.
June 3rd, 2009 at 1:54 pm
Alltell has been charging me for sms4game which I did not authorize. They gave me a # and code to get rid of it and get a credit. Since I have auto pay’t deducted from my account I was remiss in checking the bill. This is two times I know of but have probably paid monthly for this for a longer time. I think as an Alltell customer for about 5 years they should protect their customers from these scams. Having to do this every month is not fair. I use their svcs. and pay my bills and have to put up with this.
June 3rd, 2009 at 1:59 pm
alltel seems to add whatever they think they can to your phone bill.. Cust svc told me to get all my copies out and compare each month, to find out why charges were added to a phone that was put out of use, but paying for to the end of the CONTRACT, $9.99/MONTH ended up to $24 in “extra charges. I will find another carrier………
June 15th, 2009 at 10:43 pm
ALSO WAS CHARGED FOR THAT DIVAS COMMUNITY THAT MISTY V WAS CHARGED, AND NEVER AUTHORIZED IT.
June 15th, 2009 at 10:45 pm
I have been billed twice in the last month for airg services I did not receive. I used the airg number(1-877-635-5552) to block future charges and asked to talk to a supervisor to remove current charges. I was told repeatedly that charges could not be removed and when I pressed to talk with someone else the supervisor indicated that charges could not be refunded. Class action suit and customer is always right not to mention services where not received did not work. I will be speaking with an Alltel representative tomorrow to see if a refund can be provided. The representatives were repectful but it appears that there is no company policy to help people that have been scammed and they beneift. Please let me know if there is a corporate phone number that is available for airg.
June 19th, 2009 at 10:52 pm
DADA.NET is a SCCAMMM.. At first I was upset with Alltel! I was surprised cause they have never charged me for something i didn’t ask for. THE REP I SPOKE TO GAVE ME CREDIT BACK!!!!! THANK YOU ALLTELL!!! WATCH OUT DADA.. IM PISSED AS @#$@# AND I WILL BE CALLING AND CALLING AND CALLINE AND CALLING. WE NEED TO FILE A LAWSUIT EVERYONE!!!!!!!!!!!!!!!!
June 20th, 2009 at 9:00 pm
I have been billed for AirG messageing and DIVAS Community every month since December. I have never subscribe for it and alltel reimburses me for it every month but I’m not sure how to take my number off of it.
June 25th, 2009 at 12:17 am
I have been billed every month this year for the Divas Community, alltel has been good to refund me, but they don’t know how to take it off, seems nobody does, now verizon has to deal with it, the problem is each time I call customer service they try to insist that I put it on my phone…which i did not, and it isn’t even there…who knows how to stop this madness?
June 25th, 2009 at 12:51 pm
I never subscribed to anything,I think someone done this to me as a joke,and i really don’t like it.It turned out to be 19.95 and I am on a limited budget,and would not subcribe to anything like this.
June 26th, 2009 at 7:26 pm
I’ve been being charged for this ms4game since March. I’ve never used it nor do I know what it even is. I want all charges from that site removed from my next billing cycle. I am on the edge of bankruptcy, so believe me when I say if you expect another penney rom me at Alltell?Verizon you will remove these charges. I could care less how it afeects my creidt because at this point in todys economy
Been gettin chgs.since March for this Sms4game. Remove the charges if you ever expect another dime from me, I am on the edge of bankruptcy & coudl care less how it affects my credit. So I stonrgly suggest u remove these chgs.I’ve never used the service & don’t even know what it is.Thank you for youe cooperation in this matter
July 4th, 2009 at 9:31 am
Remove all chgs onSms4game if you expect another dime from meI’ve never used it & don’t even know what it is, I’ve been bein charged since March. All charges
July 4th, 2009 at 9:36 am
I have been charged for this Divas community crap for about 6 months now, sometimes I call and get it credited back, it was supposed to have been taken off. Have been told I can remove it from my phone but have no idea how and no one ever tells me how, they just reassure me they’ve done it. Also this month I had TWO charges for this voice messaging crap I’ve never used. Plan to file a complaint w/ fcc.
July 18th, 2009 at 4:13 pm
“FEES AND PAYMENT; NO REFUNDS. All billing is through your wireless carrier and you agree to pay your wireless carrier (or authorize your wireless or mobile carrier to deduct from your pre-paid wireless carrier account) the monthly subscription fee at the rates in effect for your Subscription Services. We reserve the right to change our subscription fee upon notice to you as described below. If you don’t pay the monthly fee or your carrier does not make payment to us, you will no longer be considered a Subscriber in good standing and we have the right, without notice, to suspend, cancel or terminate your subscription and your right to use our Subscription Services. All fees are non-refundable and are due and payable within 30 days of the date of your wireless carrier bill. The fees, charges and payments described in this Subscription Agreement, do not include taxes and charges for third party services for which you are solely responsible.”
Read the fine print, to anyone complaining about Dada.net, CWS, etc. You signed up for something that charges you by phone. Guaren-fucking-teed.
July 18th, 2009 at 5:15 pm
I am a former alltel customer and now (not by choice) a verizon cutomer. I have been charged repeatedly for the last 5 months for something called divas community. I have no clue what this is and verizon told me that it is my responsibility to find out who charged this and my responsibility to have it removed. They would not offer the first bit of information on who or how. I don’t think that any third party should be able to charge someone’s bill without consent. what a fraud
July 25th, 2009 at 7:28 pm
I have been charged for subscriptions that I did not subscribe for since December 2008, have argued with alltel many times. Replied stop all and still received charges, call 800 number to cancel, still charged and again charged in July and now my husband is having the same problem. Alltel really needs to get a handle on this problem because they are causing alot of money to people who can not afford it for things they are not subscribing to or using. Sick of hearing about the third party bologna, my service is with alltel not a third party.
July 25th, 2009 at 10:21 pm
I took an IQ test and had to put my phone number in to get the results. All of a sudden I start getting all types of text messages to my phone. Even when it text back stop, they kept coming now I have 51.94 worth of additional charges on my verizon wiresless bill. I want this credited back. Is there anyone that can direct me in the right direction to get my money back. Verizon Wireless would not give me credit even though this is the first time anything like this has happened to me in all my years of service.
July 28th, 2009 at 8:19 am
I too have been charged for the AirG thing and the Divas thing. what the hell are these and why does NOONE at alltel seem to have any answers??? First you are told its a subscription and they will tell you how to unsubscribe. Sure, sounds easy enough. Now where the hell is this text message we are supposed to recieve and why do we never get it? I have only had to deal with customer service 4 times on this issue, but something tells me it will be a much longer process than i had anticipated. I have already had my phone nunmber changes and now they want to charge me 25 bucks tochange it again so i can avoid these charges in the future
August 11th, 2009 at 4:36 pm
I have been being charged for services that I did not subscribe to, such as Divas Community, Sports Community, Atomic Dove Wap Game and airg voice messaging. I called 1-877-635-5552 spoke with Nicole and she said these charges will be removed with in 24 hours. Do I believe it?, NO! the call was very unprofessional. I hope they prove me wrong. NOW WAIT AN SEE!
August 27th, 2009 at 1:22 pm
i am alltel i got this on my phon and i don’t even know what it is how it got on there.
August 31st, 2009 at 1:27 pm
I am being billed $9.99 through Attle for 654-654 Predictmobile. I never ordered this Help
August 31st, 2009 at 10:46 pm
I keep getting billed for Divas Community. I have had the charges taken off. Can’t get this stopped though. I have typed stop into cell phone and that didn’t work. Alltel took it off and the next month, there it was again. One person I talked to on the phone was overly eager to help me, the next one I could hardly understand and she said I needed to text stop to them. I don’t even know how to get to where I need to be in order to do this. It is very frustrating to have to fight for the right to keep my money. What is this world coming to? Why hasn’t a class action suit been filed against Alltel?
September 2nd, 2009 at 8:51 am
$9.99 data charge for a premium text message from “Pure Crush Flirt Tips”. i NEVER even contacted them!!! why is this legal??!! i just spent 45 minutes resolving this for the second month in a row!! Argh!!!
September 11th, 2009 at 10:46 am
Same deal here… I’ve been charged for the Diva’s Community thing since March, been on the phone with Alltel customer service countless times, had the charges refunded, was told repeatedly that it was cancelled and I would no longer be charged for it, just to open the next months bill and see the charge still there. I am getting extremely fed up with all this bull. I NEVER signed up for this, and paying $3.99 a month for basically NOTHING (unless you count my headache), and wasting countless hours of time trying to get this taken care of by calling into customer service each month (and half the time I can’t even understand them due to their heavy accents!!). Grrrrrrrr!
September 12th, 2009 at 9:33 pm
Just spent 30 minutes “arguing” with Alltel (soon to be Verizon) regarding erroneous data charges adding up to over $80! Several charges were on the bill for every day. In order to clear it up, they stated they would need to discontinue all data / internet usage for the account. Why should we have to make concessions for their error? After further “discussion”, they finally agreed to send the “work order” to their collection department for approval of removal of the charges. After getting off the phone with them, I checked the account online, and noticed that the upcoming bill already has another 6000 kb of data charges once again! The only time data was accessed this period would be to obtain one ring tone – only a couple of minutes of browsing / download time! This is ridiculous! Something needs to be done! Would look for a new provider, but would have to “buy out” the contract, and have recently resigned on for another two year contract period.
September 22nd, 2009 at 9:29 pm
I have been being charged for services and “apps” that I don’t have on my phone, or ever had on any phone. It gets sickening. I’ve called customer service. They said they would have it removed. Because they said it was gonna be removed I paid everything but the access charges. Next bill, still on there. They even charged me a late fee. Are u fucking serious??
September 30th, 2009 at 9:09 am
i’m being bill $9.99 a month for the predictomoble 654654. i dont even know what it is. text and web were blocked on my phone before these charges started..
October 15th, 2009 at 8:47 pm
i put $10.00 on my cell phone about 2 weeks ago and i have not been able to out or receive phone calls only text i could not even call 611 for help now all my minutes are gone and i didnt even get to use them
October 19th, 2009 at 7:12 am
I never subscribed to this Diva Community cap and i need help deleting my “account”. How can i do this
October 20th, 2009 at 9:01 pm
Here’s one for you, I don’t even have a cell phone, only wireless internet and am being charged for Divas Community twice already and this is my first bill since signing on to contract with Alltel, Verizon is supposed to be taking care of it. We’ll see huh? I will cancel my service in a heartbeat if this continues and I WILL join in on a class action law suit and file a complaint with the FCC.
November 3rd, 2009 at 9:31 pm
I am so glad I am not alone in this. I was billed twice and the Verizon salesperson told me to text this company to stop immediately!!!! And this was on my son’s phone!!!
November 12th, 2009 at 6:42 pm
PLEASE STOP SENDING ME TEX/I DIN’T ORDER THIS SERVICES/PLEASE REMOVE MY NUMBER FROM YOUR SYSTEM THANK YOU
December 3rd, 2009 at 5:29 pm
We signed up with alltel in Nov 09 and had this divas community charge and had it deleted for one month and now its back on there and alltel says there is no way for them to contact these people it just happens sometimes on accident bull crap well they are crditing us for a second time and told me to go to airgames.com and they should be able to take care of it for good huh we will see!!!!!!!!!!!!!
March 12th, 2010 at 10:58 am
got charged for something that was unauthorized and billed for 9.99
March 17th, 2010 at 10:59 am
I have been billed for Divas Community & AirG Voice Messaging every month since April 2009. I call Verizon every month and I get something different each time. I have been given to technical service, taken my phone in twice to verify these items are not on my phone (which I told them). (Im not stupied, I can see what is downloaded on my phone) I have been told to change my phone number, that they would not be able to credit these items. I have argued until I am weak…. Not all representatives have been a pain, many of them have really thought their fix was going to work….eh nope… Really tired of having to call every month to get the charges taken off.
March 29th, 2010 at 3:05 pm
I have had these same issues with AirG Voice Messaging and Divas Community since I got my most recent phone in January 2009. Some months I would call Alltel (now Verizon) and get reimbursed, some months i gave up and didn’t dispute it. This morning I did some research and found that there was apparently a Sweepstakes running at that time. http://www.airg.com/alltelnpn/rules. The way to enter was to subscribe to four Alltel services. Now I know that I never did subscribe to them. However the charges still showed up on my bill. I did get two of them removed in the beginning but have been dealing with Divas & AirG Voice since then. Alltel can’t help me because the third party doesn’t leave any contact info on the bill to be able to stop the service. I did more research and found… “airG ‘s head office is located in the heart of downtown Vancouver, Canada. The Melville Street office is easily accessible via SkyTrain from Burrard station with on-street parking available.
Head Office:
Suite 710, 1133 Melville Street
Vancouver, British Columbia
Canada V6E 4E5
Telephone: +1-604-408-2228
Facsimile: +1-866-874-8136
Customer Service: +1-604-408-2220″
My concern is that none of their news or press releases goes past 2/5/09. So I may have just wasted my time.
April 4th, 2010 at 5:32 am
We had the same problem with being billed for Diva community, AirG and other services we did not subscribe to. After 6 months of arguing with customer service I was put in contact with Alltel tech support who had the ability to trace back where the charges originated and stop them. The gentleman in tech support actually saw that at no time had I downloaded or subscribed to any service other than basic phone service.It was a very frustrating 6 months, but in the end all charges were credited.
April 5th, 2010 at 12:07 pm
yes im trying to find away to delete the charges to my cell phone that I do not need its says premium alltel purchases so how do I delete all the things that I dont need.
April 6th, 2010 at 12:42 pm
I have an alltel prepaid phone, had it since January of ’09. I put $10 on my phone yesterday and got up this morning to a balance of -$.49. This is plain bull, I’m highly upset.The only thing I do on my phone is text and it’s unlimited, so it made absolutely no sense at all.I called Alltel and the guy gives me the # to AirG and said that they sent me a msg yesterday and I must have replied to it, they can clearly see that I didn’t! But they can’t refund my money because it’s a 3rd party.So I call the stupid AirG bs company and some guy tells me that they don’t give refunds.WTH can I do?? I asked for a supervisor/manager/boss…they act like they don’t know what I’m talking about. Idk what to do.I’m a single parent with limited funds, it might not seem like much, but hey, $10 adds up.
April 7th, 2010 at 8:23 am
I am in an area where alltel purchased from Cellular One. I had been a cell one customer for 10 plus years. I got a blackberry flip (nightmare) from them in February. Now, the trackball gave out. For like a month I have been asking them to at least grant me some internet service on my second phone. They just simply don’t care that I’ve been without service….just keep paying for the old phone…no resolution. One lady I called asked me if I took the phne apart b/c that would void the warranty. I haven’t done that, and wouldn’t be comfortable doing it. So NEXT…she asks me to take it apart…..hello?
June 12th, 2010 at 10:13 am
My current alltel bill and the ones before that had charges described as airg Divas-Messaging and airg Voice Messaging for $3.99 each. i talked to a store consultant and he told me to try support@airg.com but was unable to get on, i would appreciate if alltel can take those charges off of my bill. hopiung that they will never appear agin because i dont use it.Thanks again for your help.
July 6th, 2010 at 9:26 pm
Well….. I’m still being billed twice each month from Divas Communities for over a year now, have called every month to have my account credited and resolved and I’ve gotten nowhere. Each month they credit my account and say they blocked it but somehow… the best part is that I have an “AIR CARD FOR THE INTERNET,” NOT A CELL PHONE!!! My “air card” is an old one and I can’t even use text feature on it, soooo… If it shows up on my bill next month they WILL loose me as a customer… I will find another way to use the internet… this is ridiculous!!!!
July 7th, 2010 at 10:02 am
Oh, by the way, Verizon purchased Alltel at the time I signed on for internet services.
July 7th, 2010 at 10:11 am
I want to cancle this airg voice messageing off my phone
July 11th, 2010 at 11:42 am
tell the alltel company and other companies that if don’t credit u will also write a review of how they weren’t responsive and willing to do anytihng on http://www.ripoffreport.com and once it’s posted there it can never be removed even if corrected or tell them if no refund u will go up and down in front of alltel stores on public streets lettting people know how rude they are u will get refund quick i know of a person who has done this with other companies and they didn’t want bad publicity so they fixed the problem asap
July 21st, 2010 at 6:03 pm
For over a year now I’ve been getting charges for Divas Community and AirG…I see I’m not the only one…has anyone had any success gettin these charges removed permanently? I have to call Alltel every single month to get a credit back for these. They claim to have someone working on the issue but it’s getting ridiculous.
August 22nd, 2010 at 6:47 pm
Well, sorry to say I just canceled my air card by opting for an early termination on my contract with Verizon because of the same (see above posts) problems… I have to pay a penalty of 200.00 because I still have one year left. I will save over 500.00 dollars doing this. I am using a different service now with no hassles. Too bad this couldn’t be resolved but you know if enough people would do the same it just might get someone’s attention after all…
August 23rd, 2010 at 6:30 pm
I had a charge for airg voice messaging on my cell bill last month for 3.99 I call because I did not order this . Alltell took it off and credited my account. I got the bill this month and a charge for 3. 99 same thing. I call and got credit for it again and they told me it was off my account.If i had called after the At&t phone was changed I would have been sol thats what the guy at Alltel told me. CHECK YOU STATEMENTS EVERY TIME PEOPLE> I they get everyone for a penny or two that alot of cash.
November 22nd, 2010 at 5:04 pm
All I know is I would like to get my money back since I have never used this n don’t know what it isn
November 23rd, 2010 at 7:16 pm
I got Alltel in Aug. First bill was correct since than I have been getting a charge for 3.99 for AIRG voice messaging. Every month since I am charged and have to have it recredited than it is charged and so on and so on. It is Jan and still going through this bs. They said we ordered it online and we never ordered anything. So this time the teck gave me AIRG voice messaging direct ph# to get it off for good for it is a third party from ALLTEL.1-604-408-2220. I am hoping it is off for good now if not I am thinking of shutting it off for it is not worth the hassle.
January 18th, 2011 at 6:35 pm
PS also when they credit the 3.99 on the front page of your bill than on the back part where they show the credit applied back and it doesn’t even add up to 3.99, it is less.
January 18th, 2011 at 6:39 pm
i keep being billed for quizs and other 9.99charges I don’t even know what the are. I have had a couple of the deleted. P.s> you have to pay them first then it is taken off you next bill. I keep getting them, and getting them , and getting them Why can’t they (Alltel) or any phone design a block to thise who want them. Come on geniouses you CAN do it
January 20th, 2011 at 12:57 pm
I keep getting a $3.99 charge via alltel for a service I have no idea about. They did agree to block the site but will not refund. 14 months plus and no justice. I think this is an alltel scam.
May 14th, 2011 at 9:37 am
Last month I was billed 9.99 for airg messaging that I never signed up for. I called my cell phone provider they told me to contact airg which I didthey stopped but then this month charged me 3.99 for airg sports which i never signed up for. How can I stop this. They gave me a number to call which is in Canada I was holding for 6 mins. then was cut off. This call will cost me $$. How or what can I do to get alltel to stop billing me for something I never signed up for?. Thanks Stephanie
June 21st, 2011 at 9:18 pm
Receiving frequent dunning phone calls demanding payment for cell service. We don’t have Altel and never had. Solution was for me to call our service provider and have their number blocked. Bad outfit taking this matter up with senior management.
December 26th, 2011 at 5:06 pm
was turned into collection by alltell. They say i owe them $1,097 on a plan that was month to month?? For one, they wouldnt let you get 1 day past due before they disconnected service. for two, early termination fee is only $200. For 3, we bought the phones we had. we always had to call and cancel $9.99 a month subscriptions that we never subscribed to. I’ve tried disputing this but they dont listen. I just found out that they have had previous class action lawsuits filed on them for the same deal.
February 2nd, 2012 at 5:51 pm