Comments on: General Cell Phone Bill Complaints

By: Jeannete Douglas

Jeannete Douglas — Wed, 16 Dec 2009 16:53:57 +0000

Want you to stop texting me. I don;t know how you did this but it has to stop. It’s driving me crazy. On a fixed income just can pay regular bill.Rip offs

By: Jeannete Douglas

Jeannete Douglas — Wed, 16 Dec 2009 16:48:19 +0000

Want you to stop texting me. I don;t know how you did this but it has to stop. It’s driving me crazy. On a fixed income just can pay regular bill.

By: Fariba

Fariba — Tue, 20 Oct 2009 18:16:17 +0000

Verizon gave me this MBmobile.com stuff to try too in order to get my refund, what a joke, who knows who is in this with whom, what a scam, they charge people $9.99 and good luck getting a live person on the line, and good luck getting a penny back from them , what a fraud, and nobody is stopping them,

By: Angie Creel

Angie Creel — Fri, 09 Oct 2009 00:39:52 +0000

I recently received a text message from a 3rd party(you). My bill now reflects a $19.98 charge. I would like this amount refunded and this service cancelled. I cancelled this on my cel phone but it must not have been accepted. I would like refund ASAP. Thanks

By: wicked

wicked — Tue, 01 Sep 2009 03:52:17 +0000

This is so funny, you people crying for premium text messages. You know you or your kids see “FREE RINGTONE” or anything that says “FREE”, and you’re eyes light up light kids eyes on Christmas Morning. Stop replying to the text messages and you wont get charged. Don’t blame the cell phone companies for allowing your 13 year old kid to accept the “FREE” content. It’s not their responsability to raise your kids, IT’S YOURS!!! The cell phone companies sold YOU the account, not the underaged minor. After you walk out the store with that brand new phone, it’s up to you to decide what you want to do with it. It’s YOUR fault you’re getting charged and nobody elses. You want them to stop? Send a text message to the 5 or 6 digit number that is appearing on your bill, and put STOP in the text, and you wont be billed anymore. Call your cell provider, ask them to remove the “Premium Service” from your account, and ask to put a “Premium Text Message Block” on your account. It’s that simple. Now, stop crying and get to work before you get another $9.99 charge.

By: Raymond Gady

Raymond Gady — Tue, 01 Sep 2009 03:40:44 +0000

Stop – 654654

By: Nathaly

Nathaly — Tue, 01 Sep 2009 03:24:55 +0000

I got charged 9.99 from Opera Telecom for 75714Ringaza which I have no knowledge of ever doing, downloading ringtones since i don’t need to download, I can make my own and I text STOP when I first got the TExy message. I don’t understand why this happened.

By: mike

mike — Mon, 31 Aug 2009 00:32:01 +0000

cancelled subscription but still was charged. want monies back on account

By: mike

mike — Mon, 31 Aug 2009 00:30:35 +0000

cancelled subscription but was still charged for it. would like 2 have my account re-imburst

By: Victoria

Victoria — Thu, 27 Aug 2009 07:50:02 +0000

I have been with Sprint for 3 months…I have had THREE billings with charges that had to be removed. I was promised compensation for: no service while they messed with the porting…no internet off for several mornings and only on when I spent hours trying to get a tech. I was charged for two lines (the one they gave me and the one I ported) even though I had only one. In all of this I was told to “hang in there”, that someone would call to compensate me and “make things right”. I put in a claim for the last billing mess up with the FCC and FINALLY someone called me to tell me that the last 5 supervisors lied about compensation.

By: Kevin

Kevin — Fri, 31 Jul 2009 19:44:55 +0000

I accidentally subscribed to a service called RingAZA about a year ago. I promptly unsubscribed, but every month since I have been receiving text messages from them saying “thank you for continuing your subscription” and I am subsequently billed $9.99. Even if I unsubscribe shortly after, I still receive the same text message next month. The company does not respond to phone calls or e-mails. It seems as if there is no way to truly unsubscribe. This is a scam and something needs to be done about it.

By: Courtney

Courtney — Tue, 21 Jul 2009 20:07:25 +0000

I have received multiple text messages on my iphone saying thanks for my subscription to Ringaza! At first I thought my ex boyrfriend was being an ass and tried screwing me over so I replied stop and thought that was it. A month later it happened again, I replied stop again. A few more months go by and AGAIN I get another text ALL texts I receive are at odd hours like 2am,3am,4am ect. Finally I tried calling the number….of course it doesn’t work…Now I’m trying to figure out how to stop this because obviously it will not end since after repling stop they continue to text me months later. I have AT&T and I haven’t noticed any charges because I’m on a family plan that our bill fluxuates so much I didn’t think much of it, but after reading how many other people are having the same problem Im looking into it. What I would like to know is that how did I get involved in this when i NEVER entered their webpage, never signed up or anything. Anyway….this ringaza is crap.

By: Cindy

Cindy — Fri, 05 Jun 2009 18:18:58 +0000

I, too, have been hit with these charges & Verizon claims there is nothing they can do about it. I filed a complaint with Verizon & will also be filing one with the FCC about these unauthorized charges. It’s not right that we have no recourse. The 1-866-616-6067 line is always busy & the 1-866-616-6076 line is only recordings. Their email address of mbmobileinteractive.com is not valid. Verizon gave me these to try: Support@mblox.com
suppurt@ringaza.com
support@bigtimecrush.com
Good luck & file your complaints! Voice your concerns!

By: Alison

Alison — Fri, 29 May 2009 19:43:05 +0000

My daughter’s line has 11 calls from various premium SMS services including 75714 – all with unauthorized $9.99 charges. I called verizon to dispute & have the charges removed. They won’t remove, and could only give me contact phone numbers (that don’t get results) for 9 of the 11 services. VZW told me that if we didn’t respond to the txt msgs to cancel then the charges are valid. if they don’t have contact info, then how can they pass the charges through? It should be illegal to have to opt out to not get charged. My daughter did opt out of several msgs, and they continued anyway. The ones that we were charged for didn’t have that option. I now have a prem.msg.txt block, but can’t get the current charges removed.

Should be illegal to charge without authorization. The kids have all been told for years by authorities not to respond to unknown callers/e-mailer/txters so they don’t get targeted … this flies in the face of all their teachings. How do I get refunds for all of this? I’m on furlough and can’t afford to be paying all of these unsolicited charges.

By: Jeff

Jeff — Thu, 28 May 2009 14:17:06 +0000

Predicto and RingAZA both showed up on my verizon bill as Premium Text! Thankfully verizon gave me a credit for the charge and was able to set up a Premium Text block on on my phones! Who Hoo. Had they not done this it would have been time to cancel Verizon.

By: Lorrie

Lorrie — Tue, 26 May 2009 22:00:03 +0000

I have AT&T wireless. I noticed a charge for a subscription service because they updated their online bill pay and actually had a section for subscriptions. I never subscribed to anything so I called AT&T to get it canceled. Without my asking for a refund I was given one and AT&T canceled the subscription, all during a 5 minute phone call. They were great! Service has improved leaps and bounds.

By: THANDI

THANDI — Mon, 25 May 2009 11:59:43 +0000

i have a problem which i think you can help me with. my problem is that i’ved sucribe by mistake so i’ll appriciate if u can remove my subcription from your system and stop sending me sms’s and also stop charging me when i load airtime cause i haven’t buy anything from you. i wil highly appreciate it if you coul stop the subcreption for me please.

By: Dianna

Dianna — Thu, 21 May 2009 20:00:37 +0000

I was receiving messages and called 18004166129, I got a really nice rep and he removed my number and explained everything to me.

By: Casey

Casey — Tue, 21 Apr 2009 17:08:30 +0000

Call 18004166129 for a full refund!!!!! I think the company has finally realized they are in big trouble if they don’t give people thier money back! It was quick and easy…

By: garrett

garrett — Mon, 13 Apr 2009 15:25:50 +0000

hey Mobile Messenger why don’t you check to see how, despite your alleged double opt-in process, it’s possible for people who didn’t sign up for any of your services to start getting charged for it.

fyi, after 6.5 weeks we have received a full 100% ($40) refund from both the companies that started charging us. Don’t take no for an answer from them and ask to speak to a supervisor when you call. Then if necessary mention you’ll be talking to your state’s attorney general.