Comments on: Cell Phone Bill Complaints

By: Tom Taylor

Tom Taylor — Sun, 06 May 2012 05:32:16 +0000

March 5th was charged 9.99 + taxes that were not authorized for ChikbrdQuizClub. April 5th was charged 9.99 for the same ChlkbrdQuizClub & on April 1st was charged 9.99 plus taxes on both. Second charge was from IQ4CALL8888906150. Please have these charges removed A.O.

By: janie viltz

janie viltz — Mon, 23 Apr 2012 20:52:32 +0000

do not bill my cell phone for this

By: jason

jason — Sun, 22 Apr 2012 02:48:20 +0000

please cancel this sevices or i will fu*k you

By: Gwyneth

Gwyneth — Sat, 21 Apr 2012 20:28:55 +0000

I called my mobile carrier (Virgin Mobile) as I have a pay as you go plan that had texting capability (something I don’t need or use) and found that in my billing statement that I had been charged $9.99 for two months for a SMS service that I didn’t even know I supposedly had. When I called Virgin to question what the charges were for, the Virgin rep was very helpful in explaining how they had been incurred. A company outside of Virgin had texted me and by my failure to respond to the texts, they were able to bill me for a service that until now I didn’t even know I had, and certainly didn’t want. The Virgin rep was able to remove the charges and refund the money to my account. But told me that the only way to avoid future charges was to respond to the texts with a “STOP” message in return.
I am a woman that struggles with two stage 4 cancers among other issues and the phone I have is really only an emergency link to the outside world should I need it, so I rarely even have my phone turned on, hence why I didn’t even know I had been charged for a service that I didn’t authorize let alone know about or want.
The solution has been to disable the texting feature of my phone with Virgin Mobile (which I didn’t want anyway) and try to contact the company that has the unmitigated nerve to prey on people like me and others who don’t understand how they are being stolen from without so much as their knowledge let alone their consent.
I think the FCC and the BBB (who must know that this is going on) needs to step up and be the responsible agencies that they claim to be and put an immediate “STOP” to these unscrupulous and thieving companies from have the ability to word these “agreements” in such a way that people don’t even have to respond to their advances in whatever form, to be charged for services they never wanted or asked for!
FCC! BBB! WHERE are you, when we the unsuspecting public needs you???

By: Latrice

Latrice — Fri, 13 Apr 2012 20:28:47 +0000

I was charged as well. $9.99 for ATT Navigator with promo, $9.99 for rington/wallppr/alrts and $9.99 for FoodrecipeAlerts. I called ATT and they kindly reversed the fees after telling me this was a one time courtesy,then suggested I sign up for Parental Control for $4.99 monthly per cell line to block these services. Although I am happy they reversed the fees. Why would I want to pay extra money to stop erroneous charges? With all the complaints I’ve read for today alone, cell phone companies should be doing something on their end to ensure this doesn’t continue to happen.

By: tim

tim — Fri, 13 Apr 2012 13:30:57 +0000

I was charged by AT&T for 2 different ringtons that never ordered. Called to have it cancelled and refunded. NOT the first time this happened, so I check bill every month when it comes in. This ATT rep wanted to sell me a 19.95 PER MONTH thing to keep from having 9.99 charged again. When I decided to hang up and just go to mqube’s website myself, he found he could refund without me buying the 19.95.

By: P.K. Panda

P.K. Panda — Thu, 12 Apr 2012 01:05:13 +0000

I was charged by verizon for last 5 to 6 months for $9.99 for every month for premium messaging.
I found to day from Verizon that some body had sent a text message to my cell phone and says we accepted the
PREM_SMS 60206 My Luv Crush Alerts

By: William

William — Tue, 10 Apr 2012 14:34:02 +0000

received the same thing on my bill today and I called up AT&T to have this resolved, cancelled and refunded my estimated amount of $11.00

By: William

William — Tue, 10 Apr 2012 14:30:53 +0000

I received the same shit on my bill today and I called up AT&T to have this resolved, cancelled and refunded my estimated amount of $11.00

By: Marie Chandler

Marie Chandler — Wed, 04 Apr 2012 19:42:31 +0000

I am being charged monthly 9.99 for a ringtone subscription that I never subscribed to, and never renewed. It says I renewed 03/25/2012 and 03/29/2012. I never did. Please make this STOP!!!!!

By: Maria

Maria — Mon, 02 Apr 2012 14:50:44 +0000

I am being charged monthly for rintone/wallpaper/alerts for $10.85 for ID: 19355 & ID: 35048.I never subscribed in this and never I renew dated March 28 and April 04, 2012.I want to STOP this because it costs me a lot.Thanks!

By: Carolyn K

Carolyn K — Mon, 02 Apr 2012 14:50:23 +0000

Was fraudulently charged $9.99 by AT&T for a monthly subscription entered by Provider BULLROARE. One call to AT&T stopped the charges and they were credited to my account. Would love to be able to stop these types of companies from preying on consumers.

By: Kenneth Amaral

Kenneth Amaral — Wed, 28 Mar 2012 16:03:25 +0000

Every week for the past several weeks I have received a call on my cell phone from 503-468-5198. It is a political survey. Can I have this number blocked?

By: N. SIVASUBRAMANIAN

N. SIVASUBRAMANIAN — Sat, 17 Mar 2012 11:36:42 +0000

First time complaint

Sir,

My Reliance CDMA mobile no. is 9342528570. This is CDMA mobile.

My previous balance is Rs. 31/- in my mobile on 02-03-2012

Today 03.03.2012 recharged Rs. 50/- after deducting some charges it comes to Rs. 40/-

Total balance supposed to come Rs. 71/- ( i.e Rs.31/- + Rs.40/-)

I asked customer care, they sent message regarding balance, it is showing Rs. 46/- only.

I asked customer care, they told me that I called international call no is 9259790987 on 02.03.2012 at 11.30 P.M night.

I am not called any international call the said time. This number is not in my mobile dialled menu.

They wrongly deducted Rs. 25/- in my balance. They refused to reverse and get back the amount to me.

Please look into the matter and get back the amount to me.

Regards,
N. SIVASUBRAMANIAN
PH: 9342528570

Second complaint
Sir,

Reliance customer care called me from 02230388366 at 4.52 pm on 13.03.2012. Now they told “You have made several outgoing calls to others. Because only may be deducted Rs. 25/-. We are ready to give outgoing calls list”

I can’t accept their reply sir. Before customer care told me that you have made international call, because only we have deducted Rs. 25/-.

You see sir. One shot they deducted Rs. 25/- from my prepaid amount Rs. 71/-. Now they are telling you have made several outgoing calls. They are giving now complete reverse statement for to escape from their mistake.

Please take action against him and credit the amount Rs. 25/- to my mobile.

Regards,
N. SIVASUBRAMANIAN
9342528570

By: Shannon P

Shannon P — Sat, 17 Mar 2012 06:47:24 +0000

I was going through my bill and noticed not one but two different charges on my bill for Tom Predicts, and one for bid and win, both charging me 9.99 each per month this went on for over a year because I just didn’t catch it and sprint didn’t tell me about the charges when I would ask why my bill was so high. I sent the word “stop” to the short text number and I received a message that said I was not subscribed, there for I have been charged for a service in which I never received anything in return.

By: Roger

Roger — Fri, 16 Mar 2012 23:52:06 +0000

When we receivied last months Sprint bill be were shocked to see $60.00 worth of unauthorized charges. That per a Sprint Manager our perfectly legal. It is amazing how companies can let 3rd party services have access to your account with out your permission all someone has to do is enter your number and they can charge services to your account. After several emails and telephone calls Sprint removed the charges. But still that is a breach of my account security when they allow soemone to charge services to my account without my permisson.

By: john

john — Thu, 15 Mar 2012 20:54:37 +0000

I have AT&T charged 9.99 how do you stop it. AT&T said they cant do it yet

By: John L

John L — Tue, 13 Mar 2012 18:26:22 +0000

I also have AT&T and was charged $9.99 for this. I received spam text messages which said to stop receiving messages reply “stop”. I did reply “stop” but I was still charged! What a joke that AT&T would even allow 3rd parties to freely charge their customers!!

By: John B

John B — Mon, 12 Mar 2012 21:21:41 +0000

I got my bill today and it had 2 charges for 9.99 each. I called ATT and this place was supposed to start billing me today so he was able to remove it, but I need to go through my other previous bills and make sure I was not charged. I do not even know what this is or did not authorize this what gives.

By: eddie

eddie — Fri, 09 Mar 2012 03:58:18 +0000

Just saw ClickGen/mqube charge for $9.99 on my AT&T bill. Did not ask for this subscription service. Can’t find how to cancel it. Any help out there?