Comments on: T-Mobile Complaints

By: Stacey N.

Stacey N. — Thu, 05 Apr 2012 16:38:11 +0000

My daughters phone line has been charged 3 months in a row for 2 different “premium services” I called T-Mobile to find out what they are and to credit my account $20 *3 and they said that they would “Put in a request to the 3rd party company to remove the charges.” They are showing up on my T-Mobile bill.. why would they not credit me??! In addition she advised me that you cannot ignore the text messages and that if you do that is giving these companies authorization to bill for the services???!!! I have NEVER heard of such nonsense in my life!! How is that even LEGAL!!!???I have no heard anything in response of my complaint for 2-3 weeks and am waiting for these credits.

By: Tim LaCreta

Tim LaCreta — Sat, 31 Mar 2012 16:04:56 +0000

I founhd the companies contact info. Contact them, provide your name and cell # and they will ask for your address info to send the reimbursement back, less taxes of course.
CONTACT US
For Assistance & More Information
Text HELP or INFO to 89474.

By Email
help@sendmemobile.com

By Phone
(toll free, 6 a.m. to 6 p.m. PST)
+1 888.225.9820

By Snail Mail
SendMe, Inc.
150 Spear Street, 14th Floor
San Francisco, CA 94105

By: Tim LaCreta

Tim LaCreta — Sat, 31 Mar 2012 15:51:51 +0000

I was charged a $9.99 premium service charge each for 2 services that I did not authorize. T-Mobile indicates that since no contact number was captured in their billing system, I would need to contact the companies directly to get a reimbursement.
41905COUPONCLIPR D2C
88673Playphone D2C
This is quite a scam to charge w/o authorization. I look forward to the class action suite to penalize these unscrupulous businesses and their practices.

By: Luong

Luong — Mon, 26 Mar 2012 01:13:31 +0000

T-Mobile charged me $9.98 for Thumbplay, I never want and use it!?

By: Gina

Gina — Mon, 19 Mar 2012 23:22:51 +0000

You can request a refund @ http://www.sendmemobile.com/company/terms-of-service.html. I was very apprehensive to give them any further information. I was told the service had been stoped and THE CHECK IS IN THE MAIL. Hmmmm we will see.

By: Gina

Gina — Mon, 19 Mar 2012 23:04:02 +0000

Received the same charge & message as ying. I replied STOP and they sent me a confirmation that I have canceled WT411. I have no idea how this started, but hopefully it will stop. Now I get to call TMobile and see what, if anything they will do for me.

By: Victor

Victor — Tue, 13 Mar 2012 15:17:15 +0000

I have been a faithful and loyal T Mobile customer since God knows when, perhaps 18 years or so. Recently I surpassed the 500 minute limit on my contract and I was billed for 280.00 dollars. I called T Mobile and explained that I unknowingly went over the 500 minutes due to a time period when I was forced to use the phone during a 3 week period. Mind you that my wife is on my plan ans we have 5 family member whom are T Mobile customers. I tried to re negotiate the bill but T Mobile refused. I used the fact that I’ve been a loyal customer for so many years and the fact that I’ve never paid late nor have I ever gone over 500 minutes. T Mobile’s best response was to reduce my bill by 80 dollars as long as I changed the terms of the contract. This is probably another ploy to hook me into a 2 year contract. They threatened to cancel my service unless I forked over another 56 dollars on top of the 3 prior payments which I made in good faith. My response was that if they discontinued my service that I would discontinue them despite their reminder that it would cost me over 200 dollars to cancel the contract. I told them that it is so sad the way they treat heir best customers and that once the contract expires, which is this November that is is they who stand to lose more. I reminded the supervisor to think: Is is worth it to muscle a customer for a 280 dollar bill as opposed to losing the customer indefinitely? Well, he remained stoic and very business like. I was obviously dismayed at their unwillingness to work with a great customer. I told him once my contract expired that I would be taking my business to their competition. Let’s see how they respond when I un hook them along with my wife’s plan.

By: Victor

Victor — Tue, 13 Mar 2012 15:07:14 +0000

Stay away from T Mobile and Verizon home phone service.

By: ying

ying — Thu, 23 Feb 2012 14:10:18 +0000

I don’t know what is the services, i never revealed my cell phone number , never read message, but i was charged 9.99%x4 in January and febrary!.

01/29/12 06:43 AM 23532 WT411 8662779648 D2C
01/29/12 06:44 AM 83574 MobileDeal800416612 D2C
02/17/12 07:25 PM 41905COUPONCLIPR D2C
02/17/12 07:26 PM 88673Playphone D2C

By: ying

ying — Thu, 23 Feb 2012 14:09:12 +0000

01/29/12 06:43 AM 23532 WT411 8662779648 D2C
01/29/12 06:44 AM 83574 MobileDeal800416612 D2C
02/17/12
I don’t know what is the services, i never revealed my cell phone number , never read message, but i was charged 9.99%x4 in January and febrary!.
07:25 PM 41905COUPONCLIPR D2C
02/17/12 07:26 PM 88673Playphone D2C
Total 4

By: Alex Britain

Alex Britain — Sat, 18 Feb 2012 14:51:25 +0000

Shame on T-MObile and any other mobile providers that allow these dishonest companies to take advantage of confused customers… You would think that TMobile, Verizon and all others would give some protection to their customers… and not just say You Didn’t Read the Small Print when you Downloaded YOUR FREE stuff… $20 extra on my cell phone bill and I am so turned off by TMobile… I hope they go down for this… People just don’t understand the power they have… As a group these companies can get the message…

By: Shaylee

Shaylee — Thu, 16 Feb 2012 19:06:00 +0000

Okay. So I have a $10.00 payment on my phone bill. My mother is very upset about it as well. I have had ringtones sent to my phone, but never once was I ever charged for it and it just showed up this month. I do not know where it came from. It will not let me see the site or number it was issued from. I have a dinky little 3G phone and quite frankly, I want it removed. NOW.
We have had problems with T-mobile and I am getting fed up with it. If the charge is not removed I will not be happy. Don’t know where it came from.

By: Rocky

Rocky — Mon, 06 Feb 2012 01:29:20 +0000

I call t-mobile ask payment arrangement due to fact I was car accident with 18 wheeler they wouldn’t give extension only 10 days to paid off balance are my phone would be suspended! well alot important people have my number the doctor, lawyer etc. he stated to me that I could text or they could text me. I very upset trying to maintain a lever head. I spoke to his supervisor he said same thing. I hang up phone and call back I spoke to another young lady she gave me a payment plan, I went thru hell with this company and just coming out hospital due to accident they don’t care I will not renew my contract and looking for another company I felt if I have a contract with them they should help me out doin this time I was asking to skip a payment just divide my payment until i get back to work

By: Toma

Toma — Wed, 25 Jan 2012 20:24:26 +0000

I was charged 9.99 and did not order anything. T-mobile said they would credit me. They also said that even if you delete the message you can still be charged if you do not respond!!

By: Trisha Cabral

Trisha Cabral — Sun, 15 Jan 2012 17:33:57 +0000

i was charged for thumbplay about 3 TIMES its sicking i thought tmobile was suppose to protect us from this stuff and there not and when i call to complain they say that they will credit my account which they didnt.

By: Denise Cole

Denise Cole — Sun, 15 Jan 2012 04:46:51 +0000

I have gone into the store in Syracuse on Erie Blvd. East and asked that the Guitar Rock Tour be taken off my service. It has been at least 6 mo. that I asked for it to be done. They have done nothing. I am now being billed for 48000 Thumbplay for 9.99 and 32000 Motime for 9.99. How does this happen. Why are these crooked sites allowed to bill me with out my permission? All of the above charges amount to an extra 24.37 with taxes.

By: Jon Potter

Jon Potter — Fri, 13 Jan 2012 15:39:50 +0000

TMobile has been told several times now that these thump play charges are bogus. they even know it. I clearly told them within the 60 days you have to dispute charges. I will see if my bill is credited back for these crooks operating usingh a text from what is 877-848-6299 on my bill. One of the charges was made when my phone was in for repair to T Mobile. Who is this thumb play? They may be crooks.

By: jasmine

jasmine — Tue, 10 Jan 2012 01:06:30 +0000

On 12/5/11-1/04/12 bill,I got 3 charges of $9.99 each which I never ordered or authorised . I checked back and found two imilar charges on 2 previous billing months.Here are the providers:1/ SendMe Mobile 77899 Call(877)3-SENDME 2/ Mobitxt 83574 MobileDeal800416612 3/ Bullroarer 966331Q16CALL8668611606. My T-Mobile, pls close and block such services&providers Tks so much.

By: Lori

Lori — Wed, 04 Jan 2012 21:14:40 +0000

I have also incurred the 9.99 charge now. This seems to be going on for numerous years now.

By: mikaela m

mikaela m — Mon, 26 Dec 2011 19:53:21 +0000

cancel this service imdediatly!! or i will ask for help attorney