Comments on: T-Mobile Complaints

By: Toma

Toma — Wed, 25 Jan 2012 20:24:26 +0000

I was charged 9.99 and did not order anything. T-mobile said they would credit me. They also said that even if you delete the message you can still be charged if you do not respond!!

By: Trisha Cabral

Trisha Cabral — Sun, 15 Jan 2012 17:33:57 +0000

i was charged for thumbplay about 3 TIMES its sicking i thought tmobile was suppose to protect us from this stuff and there not and when i call to complain they say that they will credit my account which they didnt.

By: Denise Cole

Denise Cole — Sun, 15 Jan 2012 04:46:51 +0000

I have gone into the store in Syracuse on Erie Blvd. East and asked that the Guitar Rock Tour be taken off my service. It has been at least 6 mo. that I asked for it to be done. They have done nothing. I am now being billed for 48000 Thumbplay for 9.99 and 32000 Motime for 9.99. How does this happen. Why are these crooked sites allowed to bill me with out my permission? All of the above charges amount to an extra 24.37 with taxes.

By: Jon Potter

Jon Potter — Fri, 13 Jan 2012 15:39:50 +0000

TMobile has been told several times now that these thump play charges are bogus. they even know it. I clearly told them within the 60 days you have to dispute charges. I will see if my bill is credited back for these crooks operating usingh a text from what is 877-848-6299 on my bill. One of the charges was made when my phone was in for repair to T Mobile. Who is this thumb play? They may be crooks.

By: jasmine

jasmine — Tue, 10 Jan 2012 01:06:30 +0000

On 12/5/11-1/04/12 bill,I got 3 charges of $9.99 each which I never ordered or authorised . I checked back and found two imilar charges on 2 previous billing months.Here are the providers:1/ SendMe Mobile 77899 Call(877)3-SENDME 2/ Mobitxt 83574 MobileDeal800416612 3/ Bullroarer 966331Q16CALL8668611606. My T-Mobile, pls close and block such services&providers Tks so much.

By: Lori

Lori — Wed, 04 Jan 2012 21:14:40 +0000

I have also incurred the 9.99 charge now. This seems to be going on for numerous years now.

By: mikaela m

mikaela m — Mon, 26 Dec 2011 19:53:21 +0000

cancel this service imdediatly!! or i will ask for help attorney

By: Lewis Meyer

Lewis Meyer — Thu, 15 Sep 2011 15:48:36 +0000

TO ENLIGHTEN THOSE WHO KEEP GETTING BILLED FOR PURCHASES YOU DIDN`T MAKE VIA YOUR CELL PHONE.
ONE CALL ATT AND TELL THEM AND DISPUTE THE CHARGES THEN CAN VERIFY BY LOOKING AT YOUR BILL IF YOU EVEN CONTACTED THESE THIRD PARTYS
2 PUT A PURCHASE BLOCKER ON YOUR PHONE FROM ATT THEY WILL DO IT RIGHT FROM YOUR PHONE DIAL 611 AND TALK TO THEM.
3 I HAD THE SAME PROBLEM WITH HOROSCOPES I NEVER SIGNED UP FOR AND WAS CREDITED FOR THE $10 A MONTH CHARGE AND IT WAS REMOVED, THEN ADDED THE PURCHASE BLOCKER.
4 ALMOST EVERY PHONE CAN GET RINGTONES, GAMES, SOFTWARE FROM THE INTERNET FOR FREE. DOWNLOAD THEM TO YOUR COMPUTER AND TRANSFER THEM TO YOUR PHONE VIA BLUETOOTH, DATA TRANSFER, MEMORY CARD AND YOUR PROBLEMS ARE OVER GOOD LUCK AND KEEP ONE EYE ON YOUR BILL. )

By: Lewis Meyer

Lewis Meyer — Thu, 15 Sep 2011 15:34:21 +0000

I have left tmobile to att. TMobile was the problem. I upgraded my to phones to smart phones on the tmobile web site. two brand new identical phones. ok one phones issue was it would start up then shut off. no main screen just light up and then shut off. the other phone started nicely but after putting in all my contacts after the phone was shut off the contacts were no longer on the phone anywhere. I called tmobile and they told me they would send me 2 new phones and pre-paid shipping labels, take out the new phones and put in the phones I received the first time. Great/NOT the phones they sent me worked but were refurbished. now I ask you, would you pay $300 for two refurbished phones. I wouldn`t so I called them back they said when you replace a phone it is replaced by refurbished phones. I talked to the sales persons supervisor. I got no were with him then asked to speak to his supervisor who was totally understanding. He agreed to send me 2 new phones to replace the second set of refurbished phones I purchased. Now ive noticed I was being charged on my account for 4 phones. the storie was the same take out the new phones and attach the pre-paid shipping labels and put them over the existing shipping labels. I received 2 new phones that were actually new and worked. but no shipping labels. I called and said my acount is showing 6 phones I owe for. the two I sent back was not credited. after months of being promised new pre-paid billing labels would be shipped to me I paid for the phone returns out of my own pocket. with delivery confirmation and signiture required. 2 phone were credited to my account but I still have 4 phones being charge to my account, I called and finally after days of arguing with them found a woman who asked me to fax a copy of the postal delivery confermation with the signiture of the tmobile person who signed for them. she said there would be no problem correcting this. weeks later. no credit to my account for the phone. I called back and the understanding woman was no longer employed by tmobile.
bill was called and said he make the neccesary credits and give it 4 to 5 mdays for the credit to go threw before I send in my payment. Great/NOT the next day I was called by a collection agency about non payment of my account claiming I owe TMobile $600 for the two phone I already sent back. This was one of the things that distroyed my credit rating and Todate I have not nor will not send them $$ for something I sent back and can prove it Via the united states postal office receipt, and signiture from tmobile proving they recieved there phone back. TMobile lost a long term customer again.. UP YOURS TMOBILE. ON IM KEEPING THE 2 GOOD PHONES FOR SCREWING ME!

By: oceangal

oceangal — Wed, 10 Aug 2011 22:15:12 +0000

In July, I received three text messages with odd/ random quotes about an ostrich. They appeared to stop. Then I received two more in August along with a message that I was being billed $9.99 for the total brain quiz service. I’d never taken a quiz, downloaded or signed up for anything. Called T-Mobile who told me to block downloads. They agreed to remove one of the $9.99 charges — apparently a company called 1-877-3SendMe had billed me in July and August. I feel as though $20 was stolen right out of my pocket — and am shocked that my cell phone provider does not have security in place to prevent this from happening. I will write the BBB to report the company and this practice.

By: talaya

talaya — Wed, 06 Jul 2011 00:20:49 +0000

i can never understand my bill. each month im charged something different. i went to a tmobile store with my sister in december and we paid for three phones in full that same day. our next months bill and our bill up until May was charged extra for the phones, even after they said Feb would be the last month to pay for them. im going to cancel this service when my contract is up or maybe even sooner. we pay too much for this horrible service and reception. God forbidif its an emergency i’ll screwed trying to get a bar. i wish someone would reimburse us all of out money and put tmobile out of business!

By: Bryanne Pershing

Bryanne Pershing — Tue, 28 Jun 2011 18:12:39 +0000

I was signed up for a “club pack” that I never authorized. I received a charge of $9.99. They were nice enough to initiate a refund, but we’ll see if it actually goes through. I would NEVER download wallpapers or ringtones through anyone other than my carrier. I don’t know how they got my number, but it really irritates me that T-Mobile couldn’t block it or process a dispute. I’ve been a customer of T-Mobile’s for over 10 years and have been happy. Seriously considering switching now.

By: Angel

Angel — Wed, 22 Jun 2011 23:06:13 +0000

Wow do NOT buy T-Mobile. They tell you it is 200 dollars to cancel a contract what they do not clarify is that it is 200 dollars PER PHONE. This mean if your kids have phones ( even the free text only junkers) it can cost a family of 5 over $1000 dollars to cancel a contract. You are basically going to be forced to pay or allow yourself to be held hostage to terrible and abusive customer service reps for at least 2 years.

By: stephanie

stephanie — Fri, 27 May 2011 04:37:16 +0000

ive been charged for that premium junk on numerous occasions and have not confirmed any such purchases. and ive also been charged for a fake phone call to canada. this seriously pisses me off that t-mobile is sneaky and does this, thinking they can get away with things like this, and it disgusts me even more because they usually do.

By: Eddie

Eddie — Tue, 24 May 2011 03:06:27 +0000

T-Mobile had my 80 year old mother switch service over to them, she had over 4000 rollover minutes with AT&T at the time, after a few months with no problems, she then got a bill for one month’s service of $326 dollars. I want to file a complaint for elderly exploitation against T-Mobile!

By: R. Pelletier

R. Pelletier — Fri, 29 Apr 2011 15:43:53 +0000

Please cancelled everything that is connected to you

By: Elena

Elena — Tue, 18 Jan 2011 05:21:36 +0000

We just discovered that T-mobile charged us repeatedly $9.99 for “premium servicies” “delivered” by Mobile Messenger. Sometimes it was up to 4 charges per month!
The phone belongs to my teenage daughter and she says that she took famous IQ test on Facebook ( this test is known to trigger automatic subscription to “premium services”). Unfortunately we did not catch this problem in time an the total extra charges ammounts to $220! T-mobile refuses to reverse the charges for more than one month. I intend to file a complain with Mobile Messenger, T-mobile and then report the situation to FTC.

By: BARBARA fisher

BARBARA fisher — Thu, 05 Aug 2010 15:22:32 +0000

FUN MOBILE, CHARGED ME $9.99. I never authorized this tranaction.. I want to file a law suit against this company and t-mobile please advise me.

By: Paco Morratto

Paco Morratto — Tue, 03 Aug 2010 18:25:20 +0000

Stop what?

By: sharon moore

sharon moore — Tue, 03 Aug 2010 16:25:06 +0000

t-mobile does take up for them i also want it to stop i think you owe me a refund