Comments on: Verizon Complaints

By: Janette

Janette — Thu, 02 Feb 2012 00:32:51 +0000

Been charged for at least the last year for TWO ‘premium messaging’ services @ $9.99 EACH WITHOUT my consent!!!! ‘Glamorati Alerts’ and ‘Tap Playlist Alerts’. Never heard of them, and just NOW noticed these charges on my online bill. Verizon needs to be held accountable. I am cancelling my service with them. They are deceptive…

By: Denise Kirchoff

Denise Kirchoff — Wed, 01 Feb 2012 16:42:52 +0000

who the hell do these people think they are?! charging for a bunch 0of crap I do not want!!!

By: Stephen Berry

Stephen Berry — Fri, 27 Jan 2012 18:50:54 +0000

IQ Quiz Mobile Quiz Club $9.99/mth I never requested this service and suddenly got 3 text messages from them. Please don’t charge me for this!

By: Stephen Berry

Stephen Berry — Fri, 27 Jan 2012 18:50:04 +0000

IQ Quiz Mobile Quiz Club $9.99/mth I never requested this service and suddenly got 3 text messages from them. Please don’t charge me for this!

January

By: Stphen Berry

Stphen Berry — Fri, 27 Jan 2012 18:49:10 +0000

IQ Quiz Mobile Quiz Club $9.99/mth I never requested this service and suddenly got 3 text messages from them. Please don’t charge me for this!

By: Teresa

Teresa — Fri, 27 Jan 2012 17:15:02 +0000

I never gave them my phone number, never authorized anything, did not respond to a text, did not request info, etc. I had NO contact with them at all and I was charged $9.99 plus $3 tax. Ought to be illegal!!

By: Mary Senatori

Mary Senatori — Fri, 06 Jan 2012 18:36:34 +0000

Ditto to everything people are saying here. These 3rd parties are scammers and Verizon is complicit in this by enabling them to bill to our accounts. The sign-up process is intentionally deceptive and not secure (not user login required). After years of complaints, Verizon should have proactively warned their customers or disallowed this practice, but instead has done NOTHING. The rep I spoke with today said that Verizon is not getting a cut of these charges but I don’t believe that for one second – otherwise what would the payoff be for pissing off their own customers? The rep I talked to today would even take one month’s charge off as a good faith gesture, even though the scammer (thumbplay.com) has been ripping us off for more than a year. (Yes, I don’t scrutinize my bill as I don’t have the expectation of fraud, like one might with a credit card.)

By: Mary S

Mary S — Mon, 26 Dec 2011 17:23:20 +0000

IQ Quiz billed 9.99 which would have been a monthly charge going forward. Caught them, Verizon refunded, texted STOP, and blocked premium message services on the phone. This type of thievery needs to be prosecuted, because it is just that Thievery at the expense of unknowing, non-participate billed parties. Am reporting this group to our State Attorney General office and any other regulatory groups that are available, FCC, FTC, etc….

By: JoAnn Arrotta

JoAnn Arrotta — Sat, 24 Dec 2011 15:08:52 +0000

I saw a charge for 999 . I called verizon and they told me it was a third party charge from IQ QUIZ. They would not take the charge off. I have to pay it. I’m out of work right now and i have to pay some unknown people 9.99 PLUS!!! tax for I dont know what?????? CRAZY!!

By: JoAnn Arrotta

JoAnn Arrotta — Sat, 24 Dec 2011 15:07:31 +0000

I saw a charge for (.99 . i called verizon and they told me it was a third party charge from IQ QUIZ. They would not take the charge off. I have to pay it. I’m out of work right now and i have to pay some unknown people 9.99 PLUS!!! tax for I dont know what?????? CRAZY!!

By: Erin

Erin — Wed, 21 Dec 2011 20:22:44 +0000

Verizon – please stop allowing 3rd parties to add their charges to our bills. The charge comes through as PSMS Digital Products – this isn’t SOX – it isn’t transparent, are you getting a kick back or what? People read your phone bills line by line….these companies are making money off of unknowing customers

By: Charlene

Charlene — Sat, 03 Dec 2011 17:40:09 +0000

Had it happen yesterday while Grandchild trying to get Verizon pix online. Got into this Flycell looking for picture. Cancelled within minutes of her doing but got a bunch of crap on my phone anyway. Then again today more even after I cancelled so called and talked to a “Rena” who supposable cancelled it out. So when they allow a 12 year old to transact isn’t that illegal?? Talk about sneaky crooks!!

By: Becky F

Becky F — Wed, 30 Nov 2011 15:29:39 +0000

We were billed for premium text messaging on two of our phone lines last month. We called immediately and had it blocked but they would not credit our account. We were still billed 9.99 for premium messaging on all three of our phone lines this month.

By: P MacDonald

P MacDonald — Sun, 27 Nov 2011 14:27:25 +0000

They billed my verizon acct. for 9.99 x 2 months before I called Verizon to ask what it was. They said that the company was Pure Love Alert. I never heard of it and never asked for it. I feel like I’ve just been robbed through my phone….and Verizon helped the robbers. I’m going to complain to the FCC.

By: Lisa Malone

Lisa Malone — Mon, 14 Nov 2011 10:42:09 +0000

Billed from aug through oct for service not agreed to.I want my money back.

By: Lisa Malone

Lisa Malone — Mon, 14 Nov 2011 10:37:10 +0000

Billed from aug through oct for service not agreed to.

By: John M

John M — Tue, 01 Nov 2011 16:42:54 +0000

The situation with premium texting scams is still going on and had yet to be addressed by Verizon. You’ll have to catch it in your bill then call Verizon to block premium texting on your phone. I can’t believe there has been no legal action against these scammers to date. Verizon’s excuse for passing through these “third Party” charges is that they don’t know what services have been subscribed to legitimately and which have not. Sorry, that doesn’t register. In this instance, it was an unsolicited text message indicating some prize drawing. Out of curiousity, I followed serveral of the links but was not notified I was subscribing to a horoscope service no less for a monthly fee of $9.99. I assure you that had that been obvious and apparent, I would not have followed any of the links. Here’s the rub, they provide a pin to be entered for the “contest” that serves as their verification that you accepted the service. Complete rot. Although Verizon claims they have blocked premium messaging for future billings, they are colluding with these companies (if they are in fact companies at all) to scam an unsuspecting cell user. Class action needs to occur right away. Actually due to the number of people on this site registering the same complaint, felony theft by deception charges should be filed against both Verizon and Horoscope 4 cast.

By: Angelika Kirkland

Angelika Kirkland — Sun, 23 Oct 2011 18:59:53 +0000

I received a charge of $9.90 on my Verizon Wireless bill for a number from “Pur Lov Alerts” 69097. I never authorized it or subscribed to it. How can I stop it? I stopped all my SMS, will this help?

By: none your business

none your business — Tue, 27 Sep 2011 02:12:15 +0000

I ask my mom if I could buy this and then she said most likely and then I googled. This and im so glad. That I doddent buy this I wanted alot of things and it said that I would get 20 for 9.99a ,onth with was a lie

By: Maureen Haegele

Maureen Haegele — Fri, 23 Sep 2011 18:21:29 +0000

I have been charged for 2 years for Pac-man bought as a subscription for $3.49 a month. I did not authorize it, but it came preloaded as a demo so I think a friend’s child bought the full version. The charges are listed as “data services” not “game subscriptions,” and I think that’s dishonest. Tell me what I am paying for please.