Local cell biz inquiry launched: Customers claim m-Qube saddles them with unauthorized charges
According to James O’Brien at BostonNOW:
“The Florida Attorney General’s Office has launched an investigation into a Watertown-based cell phone company after receiving complaints that customers were being charged for services they didn’t use.
Attorney General Bill McCollum’s office said it has received 20 complaints from cell phone users who found charges from VeriSign subsidiary company m-Qube on their phone bills. The most common charge was $9.99, buried in the “other provider services” section of customer bills.
The investigation began last week, but Massachusetts cell phone customers earlier this year filed a class action suit against m-Qube. Bay State customers claim they received recycled cell phone numbers from providers, and then m-Qube billed them for services attached to the recycled numbers’ previous owners.”
According to the article:
“The m-Qube website FAQ page is flush with answers about unwanted billing. ‘Who is m-Qube, I never signed up for anything with m-Qube,’ reads one question on the site. The m-Qube response: ‘the mobile content vendor is responsible for answering any questions regarding billing, and contacting them directly is the quickest way to resolve any concerns.’ Questions about how to get a refund for unwanted bills are similarly referred to the original vendor.”
