m-Qube Inc. Complaints
If you have received charges on your wireless cellular phone bill from m-Qube Inc. or VeriSign for mobile content subscriptions (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized mQube or VeriSign to bill you for, tell us your story!
–Report Unauthorized mQube Inc. Cell Phone Charges–
m-Qube’s and VeriSign’s Website:
www.m-qube.com
www.verisign.com/m-qube
According to VeriSign’s website “In May of 2006, VeriSign, Inc., (NASDAQ: VRSN) the leading provider of intelligent infrastructure for the networked world acquired m-Qube.”
Who is mQube, I never signed up for anything with mQube?
Verisign’s/m-Qube’s website asks this question and answers it as follows:
“m-Qube is a company that helps mobile content providers distribute and bill for their products through wireless carriers. Simply put, when you visit certain sites—on the web or on your handset—and purchase a ringtone, a ringtone subscription or other mobile content, some of those sites use m-Qube’s services to link their site with your wireless carrier so that your purchase shows up on your mobile bill. In many cases you will not see the name of the content provider you signed up with on your wireless carrier’s bill. It often may simply say m-Qube. In all cases, the mobile content vendor is responsible for answering any questions regarding billing, and contacting them directly is the quickest way to resolve any concerns.”
How To Cancel or Stop Messages and Billing From Mqube Inc:
According to mQube’s website “From your phone simply send the word STOP or END or QUIT as a reply to any of the messages being sent to you or CLICK HERE and simply enter the phone number being billed and your email address so we can let you know what is happening. We’ll make sure the messages stop within 2 to 3 business days.”
Contact mQube and/or VeriSign:
http://www.verisign.com/m-qube/customer-support-forms/carePop.html
spacini@m-qube.com
Tel (617) 673 –2400
Fax (617) 673-2401
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–Report Unauthorized mQube Inc. Cell Phone Charges–
Our Family had over $275 in “services” billed from MQube on just two of our accounts! ATT/Cingular removed all charges on our bill after over an hour on the phone with them.I still have to check on our other three family phones. We also let our kids friends know about the charges and told them to have their parents review the last few cell phone bills. MQube has opened a whole new door to unauthorized charging of the unwary consumer.
September 11th, 2007 at 10:35 pm
I stumbled upon a web site that said to “enter your wish and receive a free text message on your cell phone.” So I entered my girlfriends cell number and then she started getting billed 19.95 a month. I am totally pissed that this company did this. I did not give them authorization to bill her cell phone monthly. It is not even my cell phone account to give authorization.
m-Qube has a big time scam going on here…
I went to their site to unsubscribe and if at http://www.verisign.com/m-qube/customer-support-forms/carePop.html
Page info:
m-Qube Customer Self Service
Please select the issue that best describes your problem:
Drop down menu info:
Stop Messages and/or Billing ASAP
This is the email I got in return, notice it doesn’t say that I have unsubscribed and I tried to:
Thank you for submitting your inquiry!
Our Customer Care team is currently looking into the matter and we will get back to you within the next 2-3 business days. Look for a follow-up email that will provide you with the steps we have taken to process your request. *Please note: to ensure receipt of your follow-up email, please add Customer_Care@verisign.com to your address book*
If you contacted us because you are receiving messages and/or charges to wireless number (609) xxx-xxxx and you wish to cancel these services immediately, you may do so via your mobile handset. An overall rule of ending programs is to reply VIA TEXT MESSAGE to the five digit short-code with the word STOP, END, QUIT or CANCEL. You should be able to determine which short-code to reply to when the message appears. If you do not have text messaging capabilities, or if you contacted us regarding another matter, our Customer Care team will process your request and be in touch with you shortly to follow-up. Again, this is a confirmation email only and we request that you do not reply at this time.
We appreciate your patience and thank you again for submitting your inquiry.
September 24th, 2007 at 9:13 pm
I have just found 2 charges of 9.99 on my current months verizon bill. Last month there was a charge of 19.99. We have 5 phone lines..i’m assuming they are “hitting” each line before they are done. M-cube is enrolling cell phone customers without authorization..it is fraud !!!!
September 25th, 2007 at 1:31 am
they have took money off my phone for no reason at all and yhey took 9.99 of my phone and i have not appliedfor anything i need to know whats up with this an if they can send me mt money back
September 25th, 2007 at 10:50 pm
they have took money off my phone for no reason at all and they took 9.99 of my phone and i have not applied for anything i need to know whats up with this an if they can send me mt money back
September 25th, 2007 at 10:51 pm
M’QUBE IS A RIP OFF I NEVER ORDERED ANYTHING AND I AM BEING BILLED $10.59 A MONTH FOR WHAT????? SOME ONE NEDDS TO TAKE CONTROL OF THIS MATTER AND NOT ALLOW THESE COMPANYS TO SCAM PEOPLE!!!!!!!
September 27th, 2007 at 2:00 pm
I did order M”Qube it is being billed to my phone number (alltel) I want this stopped now.. and credit my phone bill.. STOP
September 28th, 2007 at 4:25 pm
it should say I did not order MQuete and I want this stop now.. I repeat this stop now and credit my bill I did not other this and what it stop and credit now…
September 28th, 2007 at 4:26 pm
I started receiving joke-of-the-day in early September and called AT&T to complain. They were very nice about removing the charge and checking my other phone for similar charges. I then went about searching for M-Qube, called them and spoke to another nice person who blocked both my cell-phones from being sent any messages. As everyone else has indicated, M-Qube is a middle-man. This is all well and good but I never signed up for this service and can’t imagine how my wireless account can be charged $9.99/month without my explicit consent *with* AT&T; not by-proxy from the (self-interested) billing company. What’s to this from occurring again and again? There has got to put in some checks-and-balances here.
September 29th, 2007 at 12:08 am
I have unauthorized charges on my phone for $19.99 and .50 from a merchant name M Qube.
September 29th, 2007 at 6:00 am
M-Qube showed-up on my previous two phone bills, charging me a total of almost $50 for absolutely nothing. Quite awhile back, about five months to be exact, I made sure that my cell-phone carrier blocked my family’s capability to send/receive IM’s, e-mail, downloads of ring tones, applications, etc. All three of our phones have been disabled to do these things, yet, several months after that fact, M-Qube, Inc., has billed my carrier. Well, the way I handled that was to tell the carrier that I’m not including the $50 with the payment and that they can hash it out with M-Qube. It worked. I just deducted the $50 for each of the two previous bills and that was that. I told my carrier that, if they didn’t stop M-Qube by the next billing or that I saw any late fees or interested added to my bill as a result of not paying M-Qube, I would be visiting the Federal Trade Commission’s web site (www.ftc.gov) and file a complaint against M-Qube, Inc., and also against them (my carrier) for fraud and for not doing the right thing for the consumer (me). We’ll see what happens.
October 2nd, 2007 at 9:34 pm
If anyone wants to file a class lawsuit- I am in. m-qube has kept charging me illegally through att. All parties should be held responsible- they all know what they’re doing. I recommend no one do business with phone company’s doing business w m-Qube. Beware! M-qube has changed their name- so they might be charging under another name. Same company. People hold m-qube and even att accountable.
October 3rd, 2007 at 3:14 am
I have never signed up for this service, and was billed $21.74 for 2 months now for a download I never recived. Plus I would never pay that much for a download. I am complaining to ATT/Cingular and hope to get my money back!
October 4th, 2007 at 3:38 am
Wasw billed for mqueb for a download that I have no idea what for. I called att and they told me this company does this. If they know this Why do they put it on their bill.
October 4th, 2007 at 10:38 pm
I was billed 9.99, and when I called to inquire, they immediately reacted as if they were caught with their hand in the cookie jar. Horrible customer relations for ATT, you’d think their enormous profits would be enough without surreptitiously charging unwitting customers and extra 10 bucks. Thanks “The New ATT”!!
October 5th, 2007 at 3:51 pm
Received a message saying we signed up for the Joke a Day service which we did not sign up for. We entered the STOP command but just got charged 9.99 for the DirectBill service. You shouldn’t be able to sign up for something unless it comes from the phone or when you’re logged into your wireless account on the website. I’m requesting a refund.
October 7th, 2007 at 9:10 pm
i dont know this web address and didn’t order anything from them either.
October 10th, 2007 at 5:27 pm
I have been billed for m-Qube without my permission. AT@T has offered very little help in getting it removed my bill.
October 12th, 2007 at 1:55 pm
I have been billed for m-cube without my permission also at $19.95 per month. I am having little cooperation from AT&T. This is fraud.
October 12th, 2007 at 4:30 pm
I WAS BILLED BY M-QUBE FOR $19.99 FOR A SERVICE I NEVER SUBSCRIBED TO. I CALL AT&T AND THEY SAID THEY WOULD CREDIT MY NEXT MONTH’S BILL. HOW DOES M-QUBE INC. GET CELL NUMBERS,BILL THEM AND GET AWAY WITH IT??
October 12th, 2007 at 6:59 pm
I just looked up my bill online and seen I had about $50.00 in charges from a so m-Qube and I had no clue where it came from let alone what it was until I looked into it.There has got to be a way to sop all this………..
October 14th, 2007 at 10:34 pm
m-Qube, Inc Sux, this is the 3rd time we call to have AT&T remove them from our bill. The first two times we were hit for 39.99 each month, this time is 19.99/mo. I have written to the BBB, and have seen nothing back from them, I want action AT&T says they have no control over the data that goes through their network which is B.S. they can stop who ever they want if they want to, execs are getting paid big money, has anyone seen the profits they have made since coming to the industry. Owned by Verisign on top of it one the worlds largest internet security organizations. Arggg.
October 15th, 2007 at 2:26 pm
Never signed up and being billed for $1.75 each day. This is fraud. Someone needs to take action and take these criminals to court!
October 15th, 2007 at 9:05 pm
Yes I for several months have been being charged for this subcription.. I did not sign up or download nothing.. The charges just started out of the blue.. I had/have been reporting this to my cell phone billing agency & they tried to get clear of it by blocking everything on my phone.. I blamed them & should not have.. I finally called my Dealer Rep. & got the problems resolved & was noted I should have talked to them from the beginning.. My mistake.. This service should have law suites brought against them for doing this illegal to so many people..
October 17th, 2007 at 5:43 pm
Both my husband and I received a 19.99 and 1.00 from mQube, Inc. We called ATT/Cingular and they told us that we had agreed on our cell phones for this service. WE DID NOT! After arguing with the employee and asking for a supervisor (which they say none were there) they reversed the 19.99 on both our phones. I do not know who or what this is or how they got our phone numbers.
October 20th, 2007 at 1:11 am
My wife questioned me what did I do when she found ATT charged $20.92(incl. tax. Scrutinizing at the bill, it was for the 3 texts I received from 75557! This is a big fraud!
October 20th, 2007 at 7:14 pm
I too have received charges of 9.99 to my account x 2 months. I never signed up for anything nor downloaded anything to my account. I did contact ATT regarding this and they canceled it and will credit my account.
October 23rd, 2007 at 12:00 am
I just got a $9.99 charge on my cell phone bill from this company. I have never heard of them, I NEVER have used internet, ring tone downloads, music downloads, etc. I barely even know how to text message. Anyway - that’s it. AT&T said they would contact M Qube for a refund and credit my account. But this has pissed me off.
October 23rd, 2007 at 12:30 am
I have two cell phones with AT&T and the last 6 mo I get billed 29.98 every mo from m-qube the 1 hr+ It takes with AT&T to get it off every mo is not worth it!!! what a scam AT&T & M-QUBE INC
October 23rd, 2007 at 10:15 pm
I got 3 text messages @ 12:30 AM this morning,10/24/07. I did not open them, I just deleted them (thinking by opening them I was giving them permission to download thier crap and charge me). Guess what, when I went on the AT & T web site a few minutes ago, I found that I had subscribed…again.I had this happen back in September, got charged for 2 months (yes, ATT refunded). Now AT&T won’t issue me the refund, because I have exceeded the limit. This is crap and something has to be done. What am I going to have to do, change my phone number?
October 24th, 2007 at 5:40 pm
October ATT cell bill posted a charge from m-Qube for $9.99. ATT removed charge when called and told me that they are “aware of problem with this third-party”
October 25th, 2007 at 3:22 pm
I just had the download charges removed for the third time last week. Then two days ago I get another text message. Called AT&T again, he said to reply to the text with the word STOP. I told him I was tired of having to call to have this removed. Over a year ago I disabled the ability to have internet on our phones, so there is NO WAY I signed up for any downloads. He put a PURCHASE BLOCK on all our phones, and in order to have anything downloaded or billed to our phone a pin number must be entered. We will see if this works. If not, I’m contacting the local news station and have them run with it, they love all the “in the consumers corner”
October 25th, 2007 at 3:59 pm
i saw that i could receive a free ringtone from my college with the fight song from ESPN’s site. i entered my phone number and nothing happened except a text message stating i owed $19.99/month for the subscription. WHAT subscription?!? The message said to reply with END or QUIT or STOP. I did. It apparently stopped but my bill that came this week billed me for $19.99 for nothing. It lists AT&Ts customer service as the vendors phone number - fraud. in going back to the site, i noticed that if you maximize the window there’s more content which states you agree to subscribe. that is intent to deceive. there were no scroll bars denoting additional info following. i found a forum about mqube that gives a site for getting a refund from ATT. well the service won’t continue but it wasn’t refunded either. i hope the FTC and FBI are looking into this. sure seems like a good class action suit in the making. i’m also sure nothing will happen either.
October 26th, 2007 at 7:59 pm
I just checked my bill and had a $19.99 charge from m-Qube Inc. I called AT&T and they have put a credit on my account that will show up on the next billing statement but I have to pay it this month. I’ve already contacted this m-Qube at 866-626-2823 to investigate and they are removing my cell phone # from all lists and will provide me with additional information as to what company my cell # is attached to so I can resolve matters with them directly.
October 31st, 2007 at 1:56 pm
Came back to this site , was here in the beginning of Sept. I had to see if these guys were still up to their BS billing tactics.It looks like they are, I guess we should try to find some angry young attorney to file suit on behalf of all of us !
October 31st, 2007 at 7:13 pm
I have been billed 3x for 19.99 by at&t this crap is getting old I spent almost an hour on the phone today with at&t and they tell me well someone signed up for it, so I am yelling at my girls because i thought is was them,come to find out it isn’t because I have all that blocked on their phones. So I searched the internet for mqube and found this site. Seeing I am not losing my mind alot of people are having the same issue. so i went to http://www.classactionconnect.com and filed a complaint. This has got to STOP!!!
November 1st, 2007 at 5:54 pm
This is criminal! These companies know full well that children are naive to the charges against the actions they take either on their phone or PC. I have $89 charge on my bill from UPOC, MBLOC and m-Qube, Inc. They are banking on parents who will not dispute these charges. For every dispute they receive, they rake in tons of money from the 10 that don’t. I have to spend time to call each company and have then send me an email so that I can then dispute the charges. I have to state that I did not authorize my child to use their services. This is a scam. You have to wonder what cut AT&T is getting? I am not paying the $89 portion of my bill. No way in hell will there be my money hanging out there in an AT&T bank collecting interest while I have to wait for a refund from criminals who take advantage of children.
November 3rd, 2007 at 7:57 pm
Everytime I receive my at&t bill which is combine with my wireless bill, I have been charged $5.99 Funmobile which I don’t even know what this is. The charge is by week which adds up. I have to call up every month to have this removed, this has happened since I signed up with the wireless service back in April 2007. It’s getting really OLD. Please stop adding this charge to my wireless bill. I have never used this funmobile. I would really appreciate this. Thanks,
November 8th, 2007 at 4:41 pm
These MQube charges are ridiculous. I am being billed $19.99 every month. I request to have them stopped and they never do. I’m going to file a formal complaint with the FCC!!!
November 8th, 2007 at 11:02 pm
I found that our daughter’s phone was billed by m-qube for $19.99 + tax on 10/6. I thought we had addressed these kind of charges by blocking internet use and imposing some other blocks on the phone when it was added to our plan. I contacted att. Their initial position was that this was a legitimate charge probably accessed through a computer. I also learned that this was a recurring charge and that att was unable to give any detail about the merchant. With only a slight amount of pressure they agreed to cancel the recurring charge and credit my bill for this and last month. Although att didn’t let on that this was a common problem, I can see from this site that it is and that explains why they rolled over so easy when pressed to correct the bill. The most valuable thing that I learned was a feature that allows charge blocking for each phone.
November 9th, 2007 at 5:25 pm
Wow…I had no idea it was this easy for them to steal our hard earned money. Luckily I caught ours before it got ridiculous. I don’t care about a refund as much as I just want it to stop. I’m looking into the feature that blocks directbill right now.
November 9th, 2007 at 8:56 pm
I have unauthorized charges on my phone bill for $19.99 and $9.99 from a merchant name M Qube in this month. I worry it is difficult to stop the ridiculous charge from mQube.
November 10th, 2007 at 5:28 am
Like the rest of you I found a bogus charge from m-Quobe on my bill this month for $21.48. Called AT&T and they very quickly said they would credit my bill. After reading this site though I’m beginning to worry that this might happen again next month. If it does I’m cancelling my AT&T phone since I’m out of contract and on a month to month. Anybody know if Sprint, T-Moble, Verizon customers are having the same problem?
November 13th, 2007 at 8:26 pm
I found 4 months worth of unauthorized charges from m-Qube, $19.99 each month. I contacted the service provider number and was connected to my surprise with ATT customer service. After much objection and pressure ATT has refunded the charges and cancled the subscription that I never signed up for. My phone doesn’t even have internet or data capabilities. I was told that they would refund the charges this time but if it ever happened again they would not ever refund the charges. If the charges are there next month, you can bet that they will be getting another phone call from me and the BBB, FTC, FBI or any other party I will need assistance from. This is crazy.
November 14th, 2007 at 1:48 am
i did not sign up for anything related to m-qube and they charge me for it ive got one a couple for 6.99 and 5.99 and one on november 13th, 2007 i got a couple mess ages from joke of the day or something like that and i didnt even open them and i still got charged for them even when i deleted them i just added new minutes yesterday and there already almost gone i want it stop right now thanks for your time.
November 14th, 2007 at 3:25 am
We opened our companies wireless bill and found to charges on one of the lines for m-Qube for $19.98. The line has very few calls (15) during the month,no text messages,no downloads before. We called AT&T and although they said we must have made the download, they did issue a credit to the account. m-Qube is a parasite.
November 14th, 2007 at 4:53 pm
I recieved a bill for 19.95 of my last bill. I did not sign up for anything involving Qube.
November 15th, 2007 at 1:30 am
I was charged for some m qube charge and I don’t use text, internet, or anything on my phone other then just talking. Where is this comming from and what can be done about it?
November 15th, 2007 at 6:04 pm
I just found a charge on my son’s phone line on our family account for m-Qube for $14.99. Just as the others report, he received an odd text telling him that if he did not want to subscribe to their service that he should respond “stop”, which he did. AT&T Customer support is closed for the day, so I plan to call in the morning to have this charge removed. I too am concerned that this is going to be an ongoing problem each month and want assurance I won’t need to call AT&T continually.
November 16th, 2007 at 3:45 am
My wife recently clicked on a banner on MYSPACE advertising some kind of “secret admirer” messages to MY phone daily. As soon as I found out, which was the same night, I saw the terms of this “free” service. If you don’t unsubscribe within a week you will be billed $19.95. I unsubscribed in the same way others have already said. I sent a txt saying “quit” . I promptly got a response saying that I had been unsubscribed, and to call this #:18002357105, for support.
I assumed the ordeal to be finished. I recieved by bill today and had the charge for 19.95 from m-Qube Inc. on my bill.
This makes the charge clearly illegal, and I will go through all neccesary steps to get the money back. I will post more messages to update the situation.
November 16th, 2007 at 7:53 am
I was also charged the $19.99 for this service that I have never heard of. I have 4 separate phones and mine was charged. I called ATT and told them about the charge, I told her that I have not lost my phone or ordered this service, please remove the charge, I told her I will be paying the bill less the mQube charge and she said fine, I told her to put this conversation in the notes so if I have to call back, other attendants will know and if my phones are shut off because the bill was short, i will cancel all phones. ATT told me that that would not happen…we will see…good luck, If you did not order it ATT and all cell companies should credit the charge.
November 16th, 2007 at 3:37 pm
UPDATE
I called ATT Cingular customer service. They contacted m-Qube and told me I would get the money credited back to my account within 2 billing cycles.
Suggestion: DOn’t try to deal with m-Qube or VeriSign directly, they are thieves and won’t refund any STOLEN money. Go directly to your service provider for assistance, and if they give you any trouble…ask for a supervisor!
November 16th, 2007 at 8:03 pm
unauthorized $14.99 charge on my cingular bill. Called at&t and they agreed to clear it up. This unauthorized billing situation seems out of control. Seems funny the phone company always blames the consumer. Obviously they are covering their gross errors.
November 18th, 2007 at 5:56 pm
I was charged 19.95 on my ATT phone in August and just noticed. This is an obviuous theft going on and this company and all it employees should be going to jail for grand theft.
November 19th, 2007 at 7:34 am
I never authorized to pay for the text messages that I was receiving everyday. When I gave my telephone number, there was no indication anywhere( that was obvious) informing me of such fees. I was extremely upset to find that I was paying over 40$ a month for these services.
November 19th, 2007 at 3:04 pm
I just gt off the phone with AT&T and I was finally successful in removing charges from 2 of my family’s phones for services they did not request. In particular there was a charge for 19.99 on both phones by m Cube. I had to insist because first the young man told me that the 19.99 did not show up on one number even though it was totalle din and was on my bill. he also toled me that they would not have signed my (adult) children up for something if they hadn’t accepted it. When I insisted on talking to a supervisor, the supervisor was in a “big” meeting and would call me later. he did however credit me for the charges. I also blocked the internet access on the phone so that they could not contact us again. It is incredible to me thast they can get away with this as often as I am seeing in this blog. I hope that this is the end of this problem for me. I will however pursue finding out what relationship AT&T has with mCube and why they out their number as merchant on the bill. I am personally telling as many people as I can about this.
November 19th, 2007 at 8:32 pm
I just got off the phone with AT&T. The guy I talked to was very nice, and immediately recognized the company (m-Qube) saying they’ve had numerous issues.
The customer rep. immediately proceeded to initiate a refund, saying that it would take a few billing cycles.
The fact remains, tho, that the company somehow signed up our number and sent us the infamous “Service will renew tomorrow.” Even though we replied with STOP, and they *confirmed* we were off their list, we still got billed.
Someone should initiate a class action lawsuit or something.
November 20th, 2007 at 4:15 am
Wow, I’m glad I’m not alone. I’m prone to go ovesr minutes so I thought nothing of the higher charge I was paying… for three months. I finally noticed the $19.99 under “other” and called AT&T for details. I don’t know if the word of the day was ‘ignorance’, but nobody knew anything. Finally on the 4th call I got mqube out of them. Actually, what the AT&T rep said was, “M-cube, they’re actually a pretty good company.” The rep said I’d get a refund in one or two billing cycles if m-cube signed a form, “which they normally do”.
My next call was to M-Cube where the m-cube rep said, “I wish AT&T would stop telling people that, we don’t issue refunds.” Of course calling m-cube wasn’t a pleasure. It took 10 minutes of circular call options and hearing, “I don’t handle complaints” (thankfully a helpful co-worker encouraged me not to give up) before I finally found a rep who would take complaints. The m-cube rep was incredibly useful at telling me how no refunds could be issued and how careless I probably was to be getting charged, but he couldn’t tell me the third party who was charging me.
Eventually the m-cube rep said he’d cancel the charges, but there was just no way he could tell me who was charging because “there are hundreds of companies”. I don’t believe I’ve ever heard such utter bull Sh%&. They expect me to believe they don’t know who they are billing for and passing funds to?
I have no faith that I will get a refund. I hope a class action ruins these con artists. My next stop - the MN attorney General’s office.
November 21st, 2007 at 6:13 am
God bless Google. I had the damn m-Qube charge on my cell phone bill, too. Like others, my cell phone provider is AT&T/Cingular/AT&T. I called the customer service number and they acted like they had never heard of m-Qube. They told me I authorized the m-Qube service and I assured them I did not. After a little wrangling, they agreed to refund the charge(it’ll take a month, says them) and stop it from again appearing on my bill. Sheesh. Sneaky bastards all over the place.
November 22nd, 2007 at 2:22 am
I got the same m-Qube charge on my bill and called AT&T. I found them to be helpful and willing to remove the charge and stop the billing. After so many complaints, they seem to realize that this kind of rip-off will cost them customers. The customer rep explained that m-Qube latches on to accounts and numbers if any of the numbers is active to text messaging. The number that was charged on my account was NOT open to text messaging but was charged anyway. m-Qube=Slime!
November 23rd, 2007 at 6:49 pm
I just spoke with AT&T customer support. Stated my situation, and was told that they would process a “complaint”. In the meantime, I should text “PLEASE STOP SUBSCRIPTION” to 42222. This has to be done from the phone that is receiving the charges.
November 23rd, 2007 at 8:01 pm
I too just received the $19.99 M-Qube carp. Just got off the phone w/ AT&T & the service rep couldn’t have been nicer. Credited the $19.99 & tax cancelled the m-Qube subscription and put a purchase block on my number. Still want to tar & feather m-Qube, but AT&T did very, very well by me!
November 26th, 2007 at 2:50 pm
This has happened to me twice now. Once in July and now again on my October/Nov. AT&T bill. AT&T reversed the charges for the July incident, but I’m going to have to call them again about the newest charge from m-
Qube. This is TOTALLY UNACCEPTABLE and I encourage all of you who have posted complaints to go to http://www.classactionconnect.com/?q=node/680 and file a complaint. It only takes a few minutes. IF ENOUGH OF US DO THIS, WE MAY HAVE A CLASS ACTION SUIT GOING. DO NOT JUST POST COMPLAINTS HERE…GO FURTHER!!!
November 27th, 2007 at 6:25 am
I neglected to mention in my previous post that I intend to cancel my service with AT&T if this happens again. All of us should not hesitate to drop them, even if you have to pay a penalty to get rid of AT&T, it’s worth it not to have to go thru all the B/S associated with this scam.
November 27th, 2007 at 6:27 am
I have a same problem like others people regarding M-Qube Inc charge for $19.99. I just spoke to AT&T REP. And I explain how we got the 2 times charge from M-Qube. The lady from AT&T wasn’t that nice until she heard me STOP CHARGE MY NEXT BILL (I’m almost lost my temple)and she finally like to do a credited for our $19.99 and meaning time doing purchase lock. And I told her e-mail me the confirmation saying AT&T will credited the charges for us but e-mail will not receive until the end of the day which I don’t understand why it take so long, she said she e-mail to somewhere and someone will e-mail to me. That don’t make scene to me why? By the way she is not the nice customer service rep anyway.
November 27th, 2007 at 2:36 pm
Received my AT&T mobile phone bill and saw it was higher than normal. Checked and saw a “Direct Bill” charge from a company called M-Qube for $19.99. Don’t know who they are, never subscribed for anything from a website, don’t have kids that would. AT&T customer rep was nice enough to credit my account, said I could deduct the charge from my current statement, and would flag my account to personally check it the next billing cycle to see I am not charged again. We will see if I have to make another call to AT&T in a month. If so, then I will be switching to another cell phone service provider.
November 27th, 2007 at 4:07 pm
My last bill shows a charge of 19.99 from m-Cube Inc., and 9.99 from OpenMarket. I just called AT&T and for the first time in seven (7) years that I’ve been with them, they refused to talk to me because I didn’t know my password. I have NEVER had to provide a password in seven (7) years. The operator’s name was Brandon Kinnec. He told me that it was for my own good. How do we stop AT&T?
November 28th, 2007 at 12:34 am
got a m-qube charge of $19.99 + Tax on cell phone bill, called at&t and the lady - M. Hageman - was real nice and credited my account with the charges.
AT&T: - WHY DOES THIS HAPPEN IN THE FIRST PLACE! ITS A SNEAKY WAY TO CHEAT YOUR CUSTOMERS!
–However, it is not only At&t but others as well…-
ALL:
REMOVE THESE FRAUDULENT SUBCONTRACT COMPANIES FROM YOUR SERVICE.
November 28th, 2007 at 2:57 am
M-Qube keeps sending txt messages and downloads which cost me — I demand they must stop as I do not have a membership with them!
November 30th, 2007 at 9:51 pm
I was check my cell phone bill came across this charge form m-QubeInc, asked my daughter she didn’t know this was her phone i know she does not have internet access i took care of that a long time ago. These types of practices have to stop!! How many other people do not check their bill closely and a being charged!!!!!!
December 1st, 2007 at 7:16 pm
I just discovered that I have been billed a total of $79.92 for 4 months of m-Qube Mobile Messeng:… on my daughter’s phone, which is on my AT&T plan. She has never downloaded ringtones or requested anything through her phone. The AT&T agent I spoke to told me that anyone can go to a web site, key in your phone number, and you will be subscribed to one of these services without further validation! Absolutely shocking and makes AT&T look very guilty.
December 4th, 2007 at 8:13 am
Someone has been syphoning my Boostmobile account for months & sending me music trivia questions to my phone. Most of the time they don’t identify themselves, but one said it was from mobilesidewalk.com. I’ve tried every method described on their site to stop the service (even got a message saying it was stopped), yet they keep coming and the $6.99 charge to my account keeps happening like it did today. Boostmobile will only say it’s something I purchased and that the product name is Mqube 6.99 Program.
December 5th, 2007 at 4:05 pm
Called Boostmobile customer support. They were able to see that I’d sent STOP messages to these people. Their policy only allows them to credit for charges in the past 45 days, BUT they did that & issued me a new number (said it was the surest way to stop the messages/charges since the company was not responding to my STOPs & email). Customer rep was quite friendly & helpful, so kudos to Boostmobile.
December 5th, 2007 at 4:37 pm
I have been charged (first time) 19.99 from m-Cube Inc. for Funmobiles. I have no idea what that is or what it implies. I will call ATT tomorrow, but from all the other prior e-mails, it appears I will be billed monthly (for nothing that I’m aware of).
December 7th, 2007 at 6:11 am
I’m on the phone right now with att/cingular asking about the m-Qube charge on my direct bill and he said “we’ll take care of it right now for you.” 2 minutes later he’s already removed it from my recurring charges and initial charge. i googled m-Qube and shared with him the information i found on this ClassActionConnect.com site and he wasnt really surprised. anyway, problem solved (and i upgraded my phone too.)
December 7th, 2007 at 5:05 pm
Someone entered my daughter’s cell phone number into a website and then she started receiving text messages repeatedly, which she initially thought was just an isolated instance of spam, but the messages kept arriving like every minute until she messaged back the word “STOP”. Even then it took a while for the messages to stop. What a horrible racket for Verisign and ATT to be involved in! I hope this isn’t possible with your landline phone! How can it be that the mere act of somone — anyone — entering your phone number into a web site suddenly exposes you to harrassment and bills of $20 per month?! Verisign will ruin whatever PR capital they have as an internet security-related company by being involved in scams like this. It’s obvious why ATT lets this happen — they probably get a cut of the action. Trickery and the cell phone business go hand-in-hand, as evidenced by all the rules and pitfalls that result in consumers being surprised by huge bills. Any business that causes constant surprises to the consumer is, what? honest, ethical? Certainly not! All companies involved in this scam should have their deep pockets drained thoroughly for this.
December 8th, 2007 at 5:42 pm
Same thing happened to me. $21.99 a month and AT&T says they can’t do anything about it so do not respond with anything other than STOP or QUIT.
December 9th, 2007 at 2:43 am
“The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider.”
… from this Forbes article.
http://www.forbes.com/2006/02/09/m-qube-verizon-wireless-in_nh_0209unwired.html
December 9th, 2007 at 10:20 pm
same here. billed for 19.99 twice on the same bill. do not have any text messaging or internet capability on our 3 phones. AAARGH so pissed off!!!!
December 10th, 2007 at 8:03 am
Just received ATT/ Cing. bill with $19.99 directbill from m-cube. Come to find out my exchange student saw “free ring-tones” on the internet and entered his cell phone number. The cell phone had purchase block on it so he could not download anything but yet the charge was made anyway. ATT removed the charge with no hassle but said they have no control over 3rd party charges. I told ATT that the cellular contract was between me and them and I do not authorize them to allow ANY extra charges to my account (I have 4 lines) and YES they can stop 3rd party charges from being put on ANY bill if they wanted to. These companies are taking advantage of young people who do not read the “terms of use” , they just see something FREE, which is not free! Everyone needs to contact the BBB, and everyone in the government they can think of to have this “scam” stopped. I informed ATT that if this happens again, THEY are in breach of contract and I WILL cancel my phone service with them and will not pay early cancellation fee.
December 10th, 2007 at 2:54 pm
I just checked my bill and found this charge for M-Qube for $9.99. I called ATT and they can refund up to 3 months back. And she put a block on my phone to not receive any charges from M-Qube.
December 10th, 2007 at 4:12 pm
i received a merchant contact charge on my bill from m-Qube.i was not happy about this. it said free ring-tone downloads and i have not downloaded any such thing, and yet i am being charge $19.99 for something i have not used what so ever. i would like to be removed from this messenging thig. And if i already have do not bill me again if you would be so kind.
December 10th, 2007 at 9:17 pm
Me and my sister saw that we had been charged from you guy’s when we have never wvwn heard of you guy’s.My dad isa totally pissed off at us and doesn’t believe us.Thanx alot.I can;t believe you did this to us…wat gives you the right to charge me and my sister for stuff we didn’t even sign up for.
December 14th, 2007 at 2:14 am
I have been on the phone with AT&T regarding this same issue with m-qube. Please add us to the class action suit. By the way, we have the phones blocked from downloads, this needs to STOP!!!!!
December 14th, 2007 at 6:19 pm
We have had to call ATT three times to have unauthorized M-qube charges removed, and each time requires a lengthy explanation of how we did not use any services. We have asked to have downloads blocked and will wait to see if, indeed they truly are.
How can this be legal? Where are our legislators on this one? (making money on it somehow probably….)
December 14th, 2007 at 10:28 pm
called ATT today, just got my bill and a charge for $19.99 was on my bill. a company called m-Qube. Inc.
Called ATT and asked about it. Thei question to me, ” did you use them” my answer” I don’t think so”. Me” can you take off the charges?” ATT ” i requested for the charges to be taken off but it will take 1-2 billing cycles before you’ll see your refund,but your subscription has been cancelled.
So i will keep an eye out on my bill for the refund and to make sure that i don’t get charged again on my next bill. All this should be illigal.
December 15th, 2007 at 7:09 pm
Well i’m not alone I have been charged 9.99 every month for past 18 months. Has never used the services from m-qube. To my surprise Cingular is still dealing with them. It is nothing but pure rip off $10.00/month multiply by how many customers so who own s this company ??? I got refund for 6 months in total by making 4 phone calls and 3 hours on phone. Cingular can not give me credit for the past 12 months. so my bad!!!
December 18th, 2007 at 12:38 am
I signed up for some free ringtones, and got a $19.99 charge on my bill. I had already told the vendor that I did not want to accept their charges, but they appeared anyway. I think m_cube is just the billing company. The villain was the ringtone jerks. AT&T phone rep told me that M-Cube calls are burying her. What is Verisign thinking, getting into bed with idiots like this?
December 18th, 2007 at 9:40 pm
I’m so ticked! Their charge showed up on my bill with absolutely no contact with them. Don’t know how they got my number. These people should be sued out of existence for all the problems they are causing and false billing they are generating.
December 22nd, 2007 at 4:04 pm
Guys, contact the companies directly - call them, email them. Thumbplay and Jamster BOTH reimbursed me the $50 and $60 charges on my cell phone bill. Thumbplay VERY cooperative; Jamster cooperated, but took a little more persuading and more emails and finally an online chat. I have t-mobile and did not have to rely on them to do anything.
December 22nd, 2007 at 4:22 pm
I did not authorize M-Qube to have my cell phone number. I am receiving UNAUTHORIZED text messages on my phone AND was told by AT&T Wireless that they let these calls go through because people subscribe to them, and that when the text message appears you are supposed to ACCEPT or REJECT. If you ignore the message or delete it, you get charged. THAT IS BULLSHIT and a SCAM between M-Qube and AT&T. They seem to have a very cozy little hand-in-hand scam going on charging 19.99/month onto unwary cellular phone customers. PEOPLE: CHECK YOUR BILL CAREFULLY FOR THESE UNAUTHORIZED CHARGES THEY ARE MAKING MONEY HAND OVER FIST OFF OF YOU. I only have ONE phone. What about the families that have 5 phones and M-Qube “HITS” on each phone. THIS IS CRIMINAL THEFT!! M-Qube and ATYT are stealing people blind. WAKE UP PEOPLE!
December 22nd, 2007 at 7:43 pm
I have never ordered any of this stuff and I am being charged for several of these subscriptions. I have also been told that I will not get a refund due to the fact that they say I have too many cancellations and not in a timely manner. I have only canceled what I didn’t order. I think that this is bullshit and I should not have to pay for what I did not order. I have now blocked this phone from any down loads. I hope that you are happy about screwing people out of the money that they work hard for. Some one should take you to court for these unautherised charges.
December 23rd, 2007 at 3:42 am
My 16 year old son signed up for the service thinking that it was free. to my surprise I was billed $1.25 each day and then told by Bell Mobility that bthey had no way of cancelling the service. I found thatbpart hard to accept also they would not refund the fees charged, eventually they gave some of the fees but I was still responsible for removing the message. Bell is not a great service provider
December 24th, 2007 at 3:59 pm
I too have been receiving 19.99 per month charges from mQube for something that I never signed up for. I rarely look at the bill and just pay it. When I decided to look one month I noticed that it had been going on for 3 months. My bad for not looking. However ATT was very quick to refund the charge and supposedly block it. I’ll be checking my bills from now on.
December 24th, 2007 at 4:59 pm
cingular just noticed my charges for the last 6 months…
December 26th, 2007 at 6:23 am
I clicked on a link on Facebook informing me of a “secret admirer” I supposedly had on Facebook. Out of curiosity (really) I provided my phone number, convinced that this was necessary to confirm it was me. I got a text message instead telling me I subscribed to some dating service, and would be charged. I immediately sent QUIT to the address provided, certain this would end the story. I got a text message back that I was removed from the service. My monthly bill, however, reflected a for 19.95 from m-Qube Inc. The advertisement was misleading, the message unwanted, and the charge larcenous. If a lawsuit will put a stop to this, let’s get on with it.
December 26th, 2007 at 6:44 pm
To follow-up on my posting above about m-Qube. I was properly credited by AT&T for the original mQube charge and no new charges were on my bill this month. So, I’m satisfied, but still not happy that the charge was on there in the first place. How the hell it got there is still a mystery to me. Methinks I will dump AT&T once my contract expires. 15 months or so to go.
December 27th, 2007 at 1:07 am
I just took a look at my bill and realized I was charged this month and last month for M-qube, Upoc Networks, Mblox, & OpenMarket. $49.96 total per month. My first reaction of course was to get after my teenager who denied it. But then after reading this webste, I’m beginning to believe her. Especially when someone said you can go to a website and put any number in. My guess is some girls at school who didn’t like her did all of them.
So I ended up calling Cingular/ATT and they at first told me the could only credit the current charges at which point I thru the consumer fit basically telling them no that wasn’t acceptable until they agreed to refund ALL the charges. If any of them tell you they can not, they are lieing and you must keep up the agressive front of not accepting the charged.
Other little known fact, dispute the charges. And use the word, I “dispute these charges”. Finally if need be, start to threaten to go to the PUC (Public Utilities Commission).
December 27th, 2007 at 2:28 am
Cingular/AT&T has billed 19.99 & 9.99 charges over past several months fo M-Qube & other things we never heard off. I dispute it every months. Sometimes it is easy to dispute - sometimes it ends up in argument. It is illegal but they are somehow getting away with it. M-Qubes phone # is 866-626-2823 & their mailing adress is 311 Arsenal Street, Watertown, MA 02472 -they merged with Verisign. SOMETHING HAS TO BE DONE about this illegal spam bill. They keep telling me my son downloaded & that is why I am billed. He hasn’t had download access on his phone, but they keep saying he must get around it somehow. THEY ARE LYING & STEALING - Some parents don’t catch it b/c they don’t check their bill. Not a month goes by where we are not charged for something we didn’t sign up for. THIS SHOULD BE PUT ON THE NEWS. Where is Chris Hansen from dateline when we need him!!!
December 27th, 2007 at 6:47 pm
To all that think 1 phone call will fix it… I have been making phone calls every month. sometimes the bill skips a month, but then wham 2 months later there is 19.99 & 9.99. At least 12 months of phone calls, I told Cingular/AT&T that I will start billing them for my time in making these phone calls
December 27th, 2007 at 6:55 pm
I started getting repeated text messages telling me where Brad Pitt was spotted, how Britney Spears was doing etc etc. I never in a million years would give a dang about boring “stars” and their activities so I went to my AT&T store and had my text messaging disabled and explained that I had not subscribed to this service. I then received a $9.99 charge on my next bill, which I disputed. I was told by AT&T to pay it and it would be credited the next cycle. The following month I had a correct bill (no 9.99 charge) but was not credited. The third month found ANOTHER 9.99 charge from M-Qube. Again I called the “contact number” listed as the download charge contact and again wound up with AT&T. Once again disputed the charge and was instantly told to deduct the charges from my current bill. AT&T had a record of my previous call but said there was no mention of a credit or of discontinuing the service. Well why in HELL did they think I was calling? To discuss Brad Pitt?? I was assured it was now being taken care of (I’ll believe it when I see it).
I therefore contacted Verisign/M-Qube at 617-2400 and was told the service would be cancelled. They told me to contact my biller (AT&T) to find out how this service had been ordered. AT&T however told me to contact Verisign/M-Qube to determine who ordered the service. Talk about Catch-21. All I know is SOMEONE is engaging in fraud but I couldn’t tell you if it is AT&T and/or Verisign/m-Qube but I hope someone sues both of them as they are not acting in good faith. I don’t believe ANYONE ordered this service using my number and that this is just out and out fraud.
December 27th, 2007 at 9:24 pm
This M-Qube company is located in Watertown MA I think. I’m looking into it and if my charges are not reversed I will be taking a drive over there (only about a half an hour away from me or so - right next to Boston). I’ll keep you all posted. I hope they don’t take me out in handcuffs!!!
December 28th, 2007 at 12:35 am
today i looked at my bill thru cingular and saw a charge for 19.99 m-qube inc. this is on my daughters phone. the cingular rep said that she must have agreed to the terms. really? she is 11. and what did she download? oh no one could tell me. i was advised to go to the following wesite att.com/directbill.they would not credit me back as i have asked for a refund too often in the allowed amount of time- funny this is the first time i have ever seen this. basically i am pissed and will be calling cingular again and demanding my money back. why are they using such a service?
December 28th, 2007 at 4:52 pm
I got hit with m-qube as well, for $19.99 on my business phone! Now I have to explain to the accountants that I have no idea what this is and that we need to fight it. Great. Just great. They will no doubt think I did something I shouldn’t have, regardless of the truth.
Thanks AT&T and m-qube. I am a VERY unhappy customer and intend to call AT&T to clear this up.
December 28th, 2007 at 4:56 pm
On my latest Cingular/ATT Mobile bill, 3 charges totalling $39.97 showed up on my daughter’s phone bill. She said she didn’t order anything. Based on the complaints I see on this URL, I’m astounded that this could be occuring, particularly from what I believed to be one of the most reputable Internet Security firms, Verisign.
December 28th, 2007 at 5:49 pm
OK so I emailed customer service at Verisign/M-qube and explained that I don’t have text capablilities and that I was being charged 9.99/month. I got an email from them saying the charge was from a NEVIS Mobile (who in hell are they?) and that I subscribed to their service. (Um….no way no how nuh uh) I was told to text STOP to a certain number. What about I DO NOT HAVE TEXT CAPABILITIES is difficult to understand? And as such HOW in the word do I text STOP???
I am pretty much sure that this is NOT the end of this. I think the best thing is for us to email our state’s attorney generals so SOMEONE can do something about this.
December 28th, 2007 at 8:32 pm
I was on the internet about a month ago and saw this dumb “Who will you marry” pop-up. I didn’t enter my cell number and just exited out. The next minute I recived a message saying “Look for someone named…” and flipped. I noticed that I suddenly was receiving 25 text messages like a month. Now the bill came in and I was charged 40$. The is crazy? My parents are mad and I am scared. AHHH! m-Qube did something insane.
December 29th, 2007 at 7:17 pm
Okay. We called up AT&T today and my mom is trying to block the thing.
December 29th, 2007 at 7:19 pm
Back again. I am still ticked off. Ya know? This is insane. 40$, I had to give pretty much all of my christmas money away today because I wanted to show my parents I was serious about the money they were getting charged for. But I still owe them 5$. This is just plain dumb. I have just read all of these fraud stories and cannot believe it. m-Qube needs to be sued. Dang. I am glad that my mom told me to Google this though.
December 29th, 2007 at 7:28 pm
Katie, your parents should get a credit for the $40. That is not fair to them or you. If you didn’t sign up for anything then you shouldn’t have charges. And if it is a case of you signing up for it but you didn’t know that you did then the company is acting in bad faith and trying to take advantage of kids (or heck even adults) who didn’t read the fine print… if the fine print is there. You or your parents need to call again and get those charges reversed. You should not be charged with the fraudulent charges M-Qube and your phone company are cooking up. Besides i don’t know how old you are but if you are under 18, I doubt that you are legally able to enter into a contract w/o your parents permission anyway. Good Luck.
December 30th, 2007 at 1:12 am
Just got my paperless bill today and noticed $30 in charges to m-qube!! I don’t know what these are. I went back thru my old bills and noticed I have been charged since May! Incidently, that is around the time I signed up for paperless billing. I tried to call the number on the bill for mqube and it takes you directly to ATT and no one will be there until Monday. What a scam!!! I never download anything.
December 30th, 2007 at 1:44 am
I also have 2 months of 9.99 charges on my cell phone. AT&T should not allow this to happen. They will be crediting my account, but from reading all emails on this site, I find it amazing that nothing has been done to stop this practice, and wonder how many keep paying without noticing the charges. I think Tom D’s approach re: contacting the FTC is a good one (www.ftc.gov) also your local news stations. I will be sending an email to the Chicago stations. If any of you are from the area, please join me in this effort.
December 30th, 2007 at 3:42 pm
Several months ago, I started getting billed for 9.99 + tax from m-Qube on my Cingular phone. There was no ‘on behalf of’ or anything identifying the originator of the charge. I called Cingular and they told me there was nothing they could do. I had to deal with the originator. I have tried unsuccessfully to at least get the charges to stop, or better, a refund. I once again tried today. My bill says that the charge will ‘auto-renew’ on 01/07/08. We’ll see what happens then. I don’t receive anything on my phone, so I am still at a loss as to the originator of the charge. I did speak to a friend that is an attorney. He suggested that I send a certified letter to m-Qube, and send certified copies to the California Attorney General (m-Qube is based in San Francisco) and to the FCC. No one associated with the cellular industry wants the FCC looking into their practices. By law, the AG will have to follow up on the complaint. He said that m-Qube will be anxious to clear up the ‘misunderstanding’ before the AG inquires. It is worth a try. I believe that m-Qube is simply a middle-man that does not screen its unscrupulous business partners particularly well. What m-Qube is guilty of is very poor customer service. Their motto must be ‘We are not satisfied until you are not satisfied’.
December 31st, 2007 at 6:50 am
I noticed the billing on my most recent statement. I am glad I googled this issue. I called ATT today and got the run around as most have stated. “It is a third party and we have no control over the billing, you would have had to gone through 9 screens before entering your mobile number to have this charge on your phone”… never have I ever ordered anything from my phone or from the internet or tv. This is insane. She finally, after I asked for a supervisor, said they would refund me the money. The weird part is, she said I can place a parental control on the account to keep direct downloads like this from happening. I asked her to do that, and she said at one point the controls were on the account and removed previously. I am the ONLY one with access to this account, password protected, so HOW IN THE WORLD DID MY PARENTAL CONTROLS GET REMOVED? I never did it. This is crazy. If there is a lawsuit I want to be a part, I am stuck in a contract for another year and a half with these idiots and I want out!
December 31st, 2007 at 7:08 pm
+1 for the $19.99 recurring charge from m-qube. AT&T unenrolled me and requested refunds, but it’s a matter of time before I see anything.
I can’t believe that a supposedly honest company like VeriSign is owner of a bunch of crooks and scammers like m-qube.
December 31st, 2007 at 11:19 pm
I noticed the billing on my recent ATT Wireless stmt. Found this website, called att and they imediantly agreed to reverse the charges. We’ll see what happens next.
January 2nd, 2008 at 4:39 am
llame a att para que cancelaran estos mensajes y los siguen mandando lo peor de todo esque siguen cobrando por algo que ya cancele
January 3rd, 2008 at 6:11 am
I noticed a 9.99 charge on this month’s ATT Wireless bill from M-Qube. I looked at my bills going back to the point when ATT took over Cingular. Pre ATT: no m-Qube. Post ATT: m-Qube every month. I’m calling ATT today to ask for a refund.
January 3rd, 2008 at 12:53 pm
I called ATT and they cancelled the subscription I never had with M-Qube. They refunded this month’s charge, but said there was nothing they could (read would) do about the previous charges. Bottom feeders!
January 4th, 2008 at 12:36 am
I ha noticed several charges of $9.99 on 1 of my other lines that i have. Also, on the main line which is mine i have teh $19.99 for the last several months that i never noticed. I call ATT today and he removed the curr charge plus advised he sees it being ready to chare on my next bill, he said he will remove that also, but for the last few months, theres nothng he can do. Waht a rip-off this MQUBE is. I never subscrib to them. I dont download ring tones or anything. M-Qube needs to disappear !
January 4th, 2008 at 3:19 am
Just got a charge this month for 19.99 from this company named m-Qube. Called ATT and they said they wouldnt remove the charge this month but would give me the credit the next 2 billing periods. What is this???
January 7th, 2008 at 2:54 pm
I have a phone in ATT network. And I also was charged $19.99 for something I didn’t want to - m-qube as in most of cases here. What I really think about this issue is that it is ATT fault. They act against their customers by cooperation with a fraud. I just wanted to buy (even not download free but pay for) a ringtone from ATT WEBSITE. And what I think is that ATT company deceived me charging me for never subscribed m-qube thing. I am sure ATT allows it happen or even help to screw its own customers!
January 7th, 2008 at 8:39 pm
I called AT&T today about a charge for $19.99 that I couldn’t identify on my 12 yr old daughter’s account. They said it was an M-Qube subscription. I told them I didn’t authorize it and said she would credit me for the charge. She then informed me that it had been hitting my account for four months! She said she would issue a $79.96 credit to my account. I am very happy with how AT&T customer service handled the situation, but after reading this site I wonder how many times I will have to call them in the future! I am going to block direct billing on my daughter’s phone and hope that works. The people at M-Qube are crooks and need to be stopped!
January 8th, 2008 at 10:36 pm
I called ATT and they cancelled the subscription I never had with M-Qube. They refunded 3 month’s charge, but said there was nothing they could do because it can not block when i used text messaging
January 9th, 2008 at 2:12 am
i got screwed and charged $19.99 on my at&t bill. fortunately at&t customer service was nice enough to credit my account.
i think what happened is i received a text message and i must have text back. this resulted in charging me for whatever services “m-qube inc” is involved with.
it’s all a scam and this company should be sewed and punished.
January 9th, 2008 at 4:12 am
yes, i got that charge too, i did not agree anything// CAN we Suit AT &T?
January 11th, 2008 at 10:33 am
I just noticed my bill seemed high and I am pist off! What I’m most upset with is that the charge is through at&t not M-Qube. I never gave a credit card number to M-Qube obviously. I don’t see how it’s legal for them to do this through my phone company. I am changing phone carriers.
January 11th, 2008 at 1:38 pm
I’m another AT&T customer who was fraudulently and illegally billed by M-Qube for a recurring 19.99 after my child was duped into entering information into a website. Being that m-qube is owned by Verisign is a huge concern. Verisign is supposed to be the leader in internet security.
January 11th, 2008 at 6:16 pm
I was receiving the “date tips” text messages. I thought it was a joke, I sent a text back saying STOP !!! Then I receievd another text saying it was a subscripton from my 1 pure love or something like that. I have never entered my cell phone on any website, so I have no idea how they got my number. I called att, the agent told me that they send out texts to random numbers. I guess they do it til they find a cell phone they can charge! They charged me 19.99!! She gave me a credit and blocked my acct from being charged that way. I am really pissed that they are able to just charge anyone they like without their consent!
January 15th, 2008 at 5:07 am
I also just found an m-Qube 19.99 charge on my son’s cell bill. Called A.T.&T. .. sounded like the rep was all too familiar with this. He says he has credited the amount for next month and has “blocked purchases” on the phone. We’ll see if the credit goes through and if this is the end of it.
January 15th, 2008 at 6:56 pm
I also found a m-Qube Inc. 19.99 charge on one of my extra lines. I called AT&T and rep had heard about this. I was credited back but won’t see credit for another 30-60 days. Which is inconvenient since I have to pay up front. I had internet blocked on phone to prevent in future. Rep said that would prevent. Plus I already figured since my other 2 lines did not get this charged and I already had the internet blocked on these. m-Qube Inc better refund AT&T so I get my money back.
January 15th, 2008 at 10:32 pm
yes I’ve been charge for something i don’t know nothing about i was trying to get an ringtone from verizon i feel i should be credit to my account
January 16th, 2008 at 4:03 am
PLEASE UNSUBSCRIBE ME CELL
January 16th, 2008 at 1:52 pm
I just got off the telephone with Cingular/ATT regarding $19.99 subscription monthly charge from m-Qube….I was told my customer service that m-Qube automatically subscribed me when I text messaged Deal or No Deal Luck Case Game and also charge me $.99 a vote….This is ridiculous…Shame on me for not checking my bill until now…I have been charged $19.99 per month since February of 2007…..This smells of fraud…any suggestions or class actions suits going on regarding this?
January 17th, 2008 at 6:57 pm
I just had a $19.99 charge appear on my AT&T bill from m-Qube Inc. as well. I guess this explains the weird text messages I’ve been receiving from #718-88 for the past two weeks.
I called AT&T customer service, and they cancelled the m-Qube DirectBilling and credited my next month’s account the $19.99 (despite my complaints that I shouldn’t be paying it in the first place).
I never requested this service nor approved it. It seems so easy to enter someone’s number and have their phone charged.
January 17th, 2008 at 7:27 pm
they are blood sucking scum bag. i was billed 19.99 twice by AT&T from m-qube. When I rec’d the first bill, i called AT&T and stop any future billing from mqube. a month later, i was billed again, i call AT&T, and they said, it’s a different service, now i need to call mqube for info. When I call mqube, they direct me to another company to chase my money. it’s a endless cycle. once you are hook, you can’t get out. the first charge was coming from a free applicaton from facebook.com, the 2nd, will see what happen when mqube send me the info on the merchant.
January 17th, 2008 at 10:49 pm
i see u guys have lots of problems with m qube yes i see lots of resions to be mad. I work for att i see that on lots of bills. Lots of people that did not ok this website or tones,pic ect. If ur with any cell phonem place and depanns on some reps that might help. i have seen this thing on my bill but i have never oked this text eather. so all i can say look at ur bill ever mouth if u see that thing call ur phone comp asap so thay can changed it. i have give a cust a 300.00 in cd just for all the m qube things that he did not ok all i want to say is look ever mouth at ur bill. good luck
January 18th, 2008 at 2:01 am
I got this here $19.99 charge on my phone when i downloaded a $2.99 ringtone. so that’s like reasly a $22.98 ring tone, verisign is te worst company ever with this crap. But the people at AT&T were great they stopped the $19.99 charge every month and i will be getting it back soon.
January 18th, 2008 at 3:30 am
I am sick and tired of having to fix people’s bill because of m-Qube. I work for AT&T and these people are getting billed for nothing. This service is BS. People call and complain all the time and I have to tell then that it is a scam. Down with m-Qube, up with AT&T and getting rid of this.
January 18th, 2008 at 3:31 am
thats ridiculous ..i didnt download anything at all and they charged me for 19.99 a month, i am gonna call AT&T soon that hope they can fix this for me: )m-Qube is so annoyinggg and GAY.!
January 18th, 2008 at 11:26 pm
this is the worst website ever. i never signed up with this thing and now i have a 20 doller charge. whatever this website is, it sucks and should be shut down and burned in hell. thats all i have to say
January 20th, 2008 at 2:37 pm
This is an outrage. I was charged 19.99 twice on this month’s bill. I will be calling AT&T first thing Tuesday morning and filing a complaint and request a refund. We’ll see what happens. Did not even order anything.
January 21st, 2008 at 12:13 am
I just talked to an AT&T representative, at first she tried to tell me that an individual in my household who has access to the phone had subscribed to the service by either going online by mobile phone, computer or texting to one of the tv ads for free ringtones and graphics and so on… after a few minutes of letting her know that no one subscribe to it in the manner that she keeps insisting, she agreed to refund me my $19.99 + tax on my next billing and she put a parental block on my account that requires a pin number for me to purchase or download anything through my mobile account. She also explained to me that they have no control over 3rd party billing ..they approve them as they are billed because there is no way for them to tell whether it’s a legit subscription or not. She also said that we as consumers need t