m-Qube Inc. Complaints
If you have received charges on your wireless cellular phone bill from m-Qube Inc. or VeriSign for mobile content subscriptions (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized mQube or VeriSign to bill you for, tell us your story!
–Report Unauthorized mQube Inc. Cell Phone Charges–
m-Qube’s and VeriSign’s Website:
www.m-qube.com
www.verisign.com/m-qube
According to VeriSign’s website “In May of 2006, VeriSign, Inc., (NASDAQ: VRSN) the leading provider of intelligent infrastructure for the networked world acquired m-Qube.”
Who is mQube, I never signed up for anything with mQube?
Verisign’s/m-Qube’s website asks this question and answers it as follows:
“m-Qube is a company that helps mobile content providers distribute and bill for their products through wireless carriers. Simply put, when you visit certain sites—on the web or on your handset—and purchase a ringtone, a ringtone subscription or other mobile content, some of those sites use m-Qube’s services to link their site with your wireless carrier so that your purchase shows up on your mobile bill. In many cases you will not see the name of the content provider you signed up with on your wireless carrier’s bill. It often may simply say m-Qube. In all cases, the mobile content vendor is responsible for answering any questions regarding billing, and contacting them directly is the quickest way to resolve any concerns.”
How To Cancel or Stop Messages and Billing From Mqube Inc:
According to mQube’s website “From your phone simply send the word STOP or END or QUIT as a reply to any of the messages being sent to you or CLICK HERE and simply enter the phone number being billed and your email address so we can let you know what is happening. We’ll make sure the messages stop within 2 to 3 business days.”
Contact mQube and/or VeriSign:
http://www.verisign.com/m-qube/customer-support-forms/carePop.html
spacini@m-qube.com
Tel (617) 673 –2400
Fax (617) 673-2401
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–Report Unauthorized mQube Inc. Cell Phone Charges–
Our Family had over $275 in “services” billed from MQube on just two of our accounts! ATT/Cingular removed all charges on our bill after over an hour on the phone with them.I still have to check on our other three family phones. We also let our kids friends know about the charges and told them to have their parents review the last few cell phone bills. MQube has opened a whole new door to unauthorized charging of the unwary consumer.
September 11th, 2007 at 10:35 pm
I stumbled upon a web site that said to “enter your wish and receive a free text message on your cell phone.” So I entered my girlfriends cell number and then she started getting billed 19.95 a month. I am totally pissed that this company did this. I did not give them authorization to bill her cell phone monthly. It is not even my cell phone account to give authorization.
m-Qube has a big time scam going on here…
I went to their site to unsubscribe and if at http://www.verisign.com/m-qube/customer-support-forms/carePop.html
Page info:
m-Qube Customer Self Service
Please select the issue that best describes your problem:
Drop down menu info:
Stop Messages and/or Billing ASAP
This is the email I got in return, notice it doesn’t say that I have unsubscribed and I tried to:
Thank you for submitting your inquiry!
Our Customer Care team is currently looking into the matter and we will get back to you within the next 2-3 business days. Look for a follow-up email that will provide you with the steps we have taken to process your request. *Please note: to ensure receipt of your follow-up email, please add Customer_Care@verisign.com to your address book*
If you contacted us because you are receiving messages and/or charges to wireless number (609) xxx-xxxx and you wish to cancel these services immediately, you may do so via your mobile handset. An overall rule of ending programs is to reply VIA TEXT MESSAGE to the five digit short-code with the word STOP, END, QUIT or CANCEL. You should be able to determine which short-code to reply to when the message appears. If you do not have text messaging capabilities, or if you contacted us regarding another matter, our Customer Care team will process your request and be in touch with you shortly to follow-up. Again, this is a confirmation email only and we request that you do not reply at this time.
We appreciate your patience and thank you again for submitting your inquiry.
September 24th, 2007 at 9:13 pm
I have just found 2 charges of 9.99 on my current months verizon bill. Last month there was a charge of 19.99. We have 5 phone lines..i’m assuming they are “hitting” each line before they are done. M-cube is enrolling cell phone customers without authorization..it is fraud !!!!
September 25th, 2007 at 1:31 am
they have took money off my phone for no reason at all and yhey took 9.99 of my phone and i have not appliedfor anything i need to know whats up with this an if they can send me mt money back
September 25th, 2007 at 10:50 pm
they have took money off my phone for no reason at all and they took 9.99 of my phone and i have not applied for anything i need to know whats up with this an if they can send me mt money back
September 25th, 2007 at 10:51 pm
M’QUBE IS A RIP OFF I NEVER ORDERED ANYTHING AND I AM BEING BILLED $10.59 A MONTH FOR WHAT????? SOME ONE NEDDS TO TAKE CONTROL OF THIS MATTER AND NOT ALLOW THESE COMPANYS TO SCAM PEOPLE!!!!!!!
September 27th, 2007 at 2:00 pm
I did order M”Qube it is being billed to my phone number (alltel) I want this stopped now.. and credit my phone bill.. STOP
September 28th, 2007 at 4:25 pm
it should say I did not order MQuete and I want this stop now.. I repeat this stop now and credit my bill I did not other this and what it stop and credit now…
September 28th, 2007 at 4:26 pm
I started receiving joke-of-the-day in early September and called AT&T to complain. They were very nice about removing the charge and checking my other phone for similar charges. I then went about searching for M-Qube, called them and spoke to another nice person who blocked both my cell-phones from being sent any messages. As everyone else has indicated, M-Qube is a middle-man. This is all well and good but I never signed up for this service and can’t imagine how my wireless account can be charged $9.99/month without my explicit consent *with* AT&T; not by-proxy from the (self-interested) billing company. What’s to this from occurring again and again? There has got to put in some checks-and-balances here.
September 29th, 2007 at 12:08 am
I have unauthorized charges on my phone for $19.99 and .50 from a merchant name M Qube.
September 29th, 2007 at 6:00 am
M-Qube showed-up on my previous two phone bills, charging me a total of almost $50 for absolutely nothing. Quite awhile back, about five months to be exact, I made sure that my cell-phone carrier blocked my family’s capability to send/receive IM’s, e-mail, downloads of ring tones, applications, etc. All three of our phones have been disabled to do these things, yet, several months after that fact, M-Qube, Inc., has billed my carrier. Well, the way I handled that was to tell the carrier that I’m not including the $50 with the payment and that they can hash it out with M-Qube. It worked. I just deducted the $50 for each of the two previous bills and that was that. I told my carrier that, if they didn’t stop M-Qube by the next billing or that I saw any late fees or interested added to my bill as a result of not paying M-Qube, I would be visiting the Federal Trade Commission’s web site (www.ftc.gov) and file a complaint against M-Qube, Inc., and also against them (my carrier) for fraud and for not doing the right thing for the consumer (me). We’ll see what happens.
October 2nd, 2007 at 9:34 pm
If anyone wants to file a class lawsuit- I am in. m-qube has kept charging me illegally through att. All parties should be held responsible- they all know what they’re doing. I recommend no one do business with phone company’s doing business w m-Qube. Beware! M-qube has changed their name- so they might be charging under another name. Same company. People hold m-qube and even att accountable.
October 3rd, 2007 at 3:14 am
I have never signed up for this service, and was billed $21.74 for 2 months now for a download I never recived. Plus I would never pay that much for a download. I am complaining to ATT/Cingular and hope to get my money back!
October 4th, 2007 at 3:38 am
Wasw billed for mqueb for a download that I have no idea what for. I called att and they told me this company does this. If they know this Why do they put it on their bill.
October 4th, 2007 at 10:38 pm
I was billed 9.99, and when I called to inquire, they immediately reacted as if they were caught with their hand in the cookie jar. Horrible customer relations for ATT, you’d think their enormous profits would be enough without surreptitiously charging unwitting customers and extra 10 bucks. Thanks “The New ATT”!!
October 5th, 2007 at 3:51 pm
Received a message saying we signed up for the Joke a Day service which we did not sign up for. We entered the STOP command but just got charged 9.99 for the DirectBill service. You shouldn’t be able to sign up for something unless it comes from the phone or when you’re logged into your wireless account on the website. I’m requesting a refund.
October 7th, 2007 at 9:10 pm
i dont know this web address and didn’t order anything from them either.
October 10th, 2007 at 5:27 pm
I have been billed for m-cube without my permission also at $19.95 per month. I am having little cooperation from AT&T. This is fraud.
October 12th, 2007 at 4:30 pm
I have been billed for m-Qube without my permission. AT@T has offered very little help in getting it removed my bill.
October 12th, 2007 at 1:55 pm
I WAS BILLED BY M-QUBE FOR $19.99 FOR A SERVICE I NEVER SUBSCRIBED TO. I CALL AT&T AND THEY SAID THEY WOULD CREDIT MY NEXT MONTH’S BILL. HOW DOES M-QUBE INC. GET CELL NUMBERS,BILL THEM AND GET AWAY WITH IT??
October 12th, 2007 at 6:59 pm
I just looked up my bill online and seen I had about $50.00 in charges from a so m-Qube and I had no clue where it came from let alone what it was until I looked into it.There has got to be a way to sop all this………..
October 14th, 2007 at 10:34 pm
m-Qube, Inc Sux, this is the 3rd time we call to have AT&T remove them from our bill. The first two times we were hit for 39.99 each month, this time is 19.99/mo. I have written to the BBB, and have seen nothing back from them, I want action AT&T says they have no control over the data that goes through their network which is B.S. they can stop who ever they want if they want to, execs are getting paid big money, has anyone seen the profits they have made since coming to the industry. Owned by Verisign on top of it one the worlds largest internet security organizations. Arggg.
October 15th, 2007 at 2:26 pm
Never signed up and being billed for $1.75 each day. This is fraud. Someone needs to take action and take these criminals to court!
October 15th, 2007 at 9:05 pm
Yes I for several months have been being charged for this subcription.. I did not sign up or download nothing.. The charges just started out of the blue.. I had/have been reporting this to my cell phone billing agency & they tried to get clear of it by blocking everything on my phone.. I blamed them & should not have.. I finally called my Dealer Rep. & got the problems resolved & was noted I should have talked to them from the beginning.. My mistake.. This service should have law suites brought against them for doing this illegal to so many people..
October 17th, 2007 at 5:43 pm
Both my husband and I received a 19.99 and 1.00 from mQube, Inc. We called ATT/Cingular and they told us that we had agreed on our cell phones for this service. WE DID NOT! After arguing with the employee and asking for a supervisor (which they say none were there) they reversed the 19.99 on both our phones. I do not know who or what this is or how they got our phone numbers.
October 20th, 2007 at 1:11 am
My wife questioned me what did I do when she found ATT charged $20.92(incl. tax. Scrutinizing at the bill, it was for the 3 texts I received from 75557! This is a big fraud!
October 20th, 2007 at 7:14 pm
I too have received charges of 9.99 to my account x 2 months. I never signed up for anything nor downloaded anything to my account. I did contact ATT regarding this and they canceled it and will credit my account.
October 23rd, 2007 at 12:00 am
I just got a $9.99 charge on my cell phone bill from this company. I have never heard of them, I NEVER have used internet, ring tone downloads, music downloads, etc. I barely even know how to text message. Anyway – that’s it. AT&T said they would contact M Qube for a refund and credit my account. But this has pissed me off.
October 23rd, 2007 at 12:30 am
I have two cell phones with AT&T and the last 6 mo I get billed 29.98 every mo from m-qube the 1 hr+ It takes with AT&T to get it off every mo is not worth it!!! what a scam AT&T & M-QUBE INC
October 23rd, 2007 at 10:15 pm
I got 3 text messages @ 12:30 AM this morning,10/24/07. I did not open them, I just deleted them (thinking by opening them I was giving them permission to download thier crap and charge me). Guess what, when I went on the AT & T web site a few minutes ago, I found that I had subscribed…again.I had this happen back in September, got charged for 2 months (yes, ATT refunded). Now AT&T won’t issue me the refund, because I have exceeded the limit. This is crap and something has to be done. What am I going to have to do, change my phone number?
October 24th, 2007 at 5:40 pm
October ATT cell bill posted a charge from m-Qube for $9.99. ATT removed charge when called and told me that they are “aware of problem with this third-party”
October 25th, 2007 at 3:22 pm
I just had the download charges removed for the third time last week. Then two days ago I get another text message. Called AT&T again, he said to reply to the text with the word STOP. I told him I was tired of having to call to have this removed. Over a year ago I disabled the ability to have internet on our phones, so there is NO WAY I signed up for any downloads. He put a PURCHASE BLOCK on all our phones, and in order to have anything downloaded or billed to our phone a pin number must be entered. We will see if this works. If not, I’m contacting the local news station and have them run with it, they love all the “in the consumers corner”
October 25th, 2007 at 3:59 pm
i saw that i could receive a free ringtone from my college with the fight song from ESPN’s site. i entered my phone number and nothing happened except a text message stating i owed $19.99/month for the subscription. WHAT subscription?!? The message said to reply with END or QUIT or STOP. I did. It apparently stopped but my bill that came this week billed me for $19.99 for nothing. It lists AT&Ts customer service as the vendors phone number – fraud. in going back to the site, i noticed that if you maximize the window there’s more content which states you agree to subscribe. that is intent to deceive. there were no scroll bars denoting additional info following. i found a forum about mqube that gives a site for getting a refund from ATT. well the service won’t continue but it wasn’t refunded either. i hope the FTC and FBI are looking into this. sure seems like a good class action suit in the making. i’m also sure nothing will happen either.
October 26th, 2007 at 7:59 pm
I just checked my bill and had a $19.99 charge from m-Qube Inc. I called AT&T and they have put a credit on my account that will show up on the next billing statement but I have to pay it this month. I’ve already contacted this m-Qube at 866-626-2823 to investigate and they are removing my cell phone # from all lists and will provide me with additional information as to what company my cell # is attached to so I can resolve matters with them directly.
October 31st, 2007 at 1:56 pm
Came back to this site , was here in the beginning of Sept. I had to see if these guys were still up to their BS billing tactics.It looks like they are, I guess we should try to find some angry young attorney to file suit on behalf of all of us !
October 31st, 2007 at 7:13 pm
I have been billed 3x for 19.99 by at&t this crap is getting old I spent almost an hour on the phone today with at&t and they tell me well someone signed up for it, so I am yelling at my girls because i thought is was them,come to find out it isn’t because I have all that blocked on their phones. So I searched the internet for mqube and found this site. Seeing I am not losing my mind alot of people are having the same issue. so i went to http://www.classactionconnect.com and filed a complaint. This has got to STOP!!!
November 1st, 2007 at 5:54 pm
This is criminal! These companies know full well that children are naive to the charges against the actions they take either on their phone or PC. I have $89 charge on my bill from UPOC, MBLOC and m-Qube, Inc. They are banking on parents who will not dispute these charges. For every dispute they receive, they rake in tons of money from the 10 that don’t. I have to spend time to call each company and have then send me an email so that I can then dispute the charges. I have to state that I did not authorize my child to use their services. This is a scam. You have to wonder what cut AT&T is getting? I am not paying the $89 portion of my bill. No way in hell will there be my money hanging out there in an AT&T bank collecting interest while I have to wait for a refund from criminals who take advantage of children.
November 3rd, 2007 at 7:57 pm
Everytime I receive my at&t bill which is combine with my wireless bill, I have been charged $5.99 Funmobile which I don’t even know what this is. The charge is by week which adds up. I have to call up every month to have this removed, this has happened since I signed up with the wireless service back in April 2007. It’s getting really OLD. Please stop adding this charge to my wireless bill. I have never used this funmobile. I would really appreciate this. Thanks,
November 8th, 2007 at 4:41 pm
These MQube charges are ridiculous. I am being billed $19.99 every month. I request to have them stopped and they never do. I’m going to file a formal complaint with the FCC!!!
November 8th, 2007 at 11:02 pm
I found that our daughter’s phone was billed by m-qube for $19.99 + tax on 10/6. I thought we had addressed these kind of charges by blocking internet use and imposing some other blocks on the phone when it was added to our plan. I contacted att. Their initial position was that this was a legitimate charge probably accessed through a computer. I also learned that this was a recurring charge and that att was unable to give any detail about the merchant. With only a slight amount of pressure they agreed to cancel the recurring charge and credit my bill for this and last month. Although att didn’t let on that this was a common problem, I can see from this site that it is and that explains why they rolled over so easy when pressed to correct the bill. The most valuable thing that I learned was a feature that allows charge blocking for each phone.
November 9th, 2007 at 5:25 pm
Wow…I had no idea it was this easy for them to steal our hard earned money. Luckily I caught ours before it got ridiculous. I don’t care about a refund as much as I just want it to stop. I’m looking into the feature that blocks directbill right now.
November 9th, 2007 at 8:56 pm
I have unauthorized charges on my phone bill for $19.99 and $9.99 from a merchant name M Qube in this month. I worry it is difficult to stop the ridiculous charge from mQube.
November 10th, 2007 at 5:28 am
Like the rest of you I found a bogus charge from m-Quobe on my bill this month for $21.48. Called AT&T and they very quickly said they would credit my bill. After reading this site though I’m beginning to worry that this might happen again next month. If it does I’m cancelling my AT&T phone since I’m out of contract and on a month to month. Anybody know if Sprint, T-Moble, Verizon customers are having the same problem?
November 13th, 2007 at 8:26 pm
I found 4 months worth of unauthorized charges from m-Qube, $19.99 each month. I contacted the service provider number and was connected to my surprise with ATT customer service. After much objection and pressure ATT has refunded the charges and cancled the subscription that I never signed up for. My phone doesn’t even have internet or data capabilities. I was told that they would refund the charges this time but if it ever happened again they would not ever refund the charges. If the charges are there next month, you can bet that they will be getting another phone call from me and the BBB, FTC, FBI or any other party I will need assistance from. This is crazy.
November 14th, 2007 at 1:48 am
i did not sign up for anything related to m-qube and they charge me for it ive got one a couple for 6.99 and 5.99 and one on november 13th, 2007 i got a couple mess ages from joke of the day or something like that and i didnt even open them and i still got charged for them even when i deleted them i just added new minutes yesterday and there already almost gone i want it stop right now thanks for your time.
November 14th, 2007 at 3:25 am
We opened our companies wireless bill and found to charges on one of the lines for m-Qube for $19.98. The line has very few calls (15) during the month,no text messages,no downloads before. We called AT&T and although they said we must have made the download, they did issue a credit to the account. m-Qube is a parasite.
November 14th, 2007 at 4:53 pm
I recieved a bill for 19.95 of my last bill. I did not sign up for anything involving Qube.
November 15th, 2007 at 1:30 am
I was charged for some m qube charge and I don’t use text, internet, or anything on my phone other then just talking. Where is this comming from and what can be done about it?
November 15th, 2007 at 6:04 pm
My wife recently clicked on a banner on MYSPACE advertising some kind of “secret admirer” messages to MY phone daily. As soon as I found out, which was the same night, I saw the terms of this “free” service. If you don’t unsubscribe within a week you will be billed $19.95. I unsubscribed in the same way others have already said. I sent a txt saying “quit” . I promptly got a response saying that I had been unsubscribed, and to call this #:18002357105, for support.
I assumed the ordeal to be finished. I recieved by bill today and had the charge for 19.95 from m-Qube Inc. on my bill.
This makes the charge clearly illegal, and I will go through all neccesary steps to get the money back. I will post more messages to update the situation.
November 16th, 2007 at 7:53 am
I just found a charge on my son’s phone line on our family account for m-Qube for $14.99. Just as the others report, he received an odd text telling him that if he did not want to subscribe to their service that he should respond “stop”, which he did. AT&T Customer support is closed for the day, so I plan to call in the morning to have this charge removed. I too am concerned that this is going to be an ongoing problem each month and want assurance I won’t need to call AT&T continually.
November 16th, 2007 at 3:45 am
I was also charged the $19.99 for this service that I have never heard of. I have 4 separate phones and mine was charged. I called ATT and told them about the charge, I told her that I have not lost my phone or ordered this service, please remove the charge, I told her I will be paying the bill less the mQube charge and she said fine, I told her to put this conversation in the notes so if I have to call back, other attendants will know and if my phones are shut off because the bill was short, i will cancel all phones. ATT told me that that would not happen…we will see…good luck, If you did not order it ATT and all cell companies should credit the charge.
November 16th, 2007 at 3:37 pm
UPDATE
I called ATT Cingular customer service. They contacted m-Qube and told me I would get the money credited back to my account within 2 billing cycles.
Suggestion: DOn’t try to deal with m-Qube or VeriSign directly, they are thieves and won’t refund any STOLEN money. Go directly to your service provider for assistance, and if they give you any trouble…ask for a supervisor!
November 16th, 2007 at 8:03 pm
unauthorized $14.99 charge on my cingular bill. Called at&t and they agreed to clear it up. This unauthorized billing situation seems out of control. Seems funny the phone company always blames the consumer. Obviously they are covering their gross errors.
November 18th, 2007 at 5:56 pm
I was charged 19.95 on my ATT phone in August and just noticed. This is an obviuous theft going on and this company and all it employees should be going to jail for grand theft.
November 19th, 2007 at 7:34 am
I never authorized to pay for the text messages that I was receiving everyday. When I gave my telephone number, there was no indication anywhere( that was obvious) informing me of such fees. I was extremely upset to find that I was paying over 40$ a month for these services.
November 19th, 2007 at 3:04 pm
I just gt off the phone with AT&T and I was finally successful in removing charges from 2 of my family’s phones for services they did not request. In particular there was a charge for 19.99 on both phones by m Cube. I had to insist because first the young man told me that the 19.99 did not show up on one number even though it was totalle din and was on my bill. he also toled me that they would not have signed my (adult) children up for something if they hadn’t accepted it. When I insisted on talking to a supervisor, the supervisor was in a “big” meeting and would call me later. he did however credit me for the charges. I also blocked the internet access on the phone so that they could not contact us again. It is incredible to me thast they can get away with this as often as I am seeing in this blog. I hope that this is the end of this problem for me. I will however pursue finding out what relationship AT&T has with mCube and why they out their number as merchant on the bill. I am personally telling as many people as I can about this.
November 19th, 2007 at 8:32 pm
I just got off the phone with AT&T. The guy I talked to was very nice, and immediately recognized the company (m-Qube) saying they’ve had numerous issues.
The customer rep. immediately proceeded to initiate a refund, saying that it would take a few billing cycles.
The fact remains, tho, that the company somehow signed up our number and sent us the infamous “Service will renew tomorrow.” Even though we replied with STOP, and they *confirmed* we were off their list, we still got billed.
Someone should initiate a class action lawsuit or something.
November 20th, 2007 at 4:15 am
Wow, I’m glad I’m not alone. I’m prone to go ovesr minutes so I thought nothing of the higher charge I was paying… for three months. I finally noticed the $19.99 under “other” and called AT&T for details. I don’t know if the word of the day was ‘ignorance’, but nobody knew anything. Finally on the 4th call I got mqube out of them. Actually, what the AT&T rep said was, “M-cube, they’re actually a pretty good company.” The rep said I’d get a refund in one or two billing cycles if m-cube signed a form, “which they normally do”.
My next call was to M-Cube where the m-cube rep said, “I wish AT&T would stop telling people that, we don’t issue refunds.” Of course calling m-cube wasn’t a pleasure. It took 10 minutes of circular call options and hearing, “I don’t handle complaints” (thankfully a helpful co-worker encouraged me not to give up) before I finally found a rep who would take complaints. The m-cube rep was incredibly useful at telling me how no refunds could be issued and how careless I probably was to be getting charged, but he couldn’t tell me the third party who was charging me.
Eventually the m-cube rep said he’d cancel the charges, but there was just no way he could tell me who was charging because “there are hundreds of companies”. I don’t believe I’ve ever heard such utter bull Sh%&. They expect me to believe they don’t know who they are billing for and passing funds to?
I have no faith that I will get a refund. I hope a class action ruins these con artists. My next stop – the MN attorney General’s office.
November 21st, 2007 at 6:13 am
God bless Google. I had the damn m-Qube charge on my cell phone bill, too. Like others, my cell phone provider is AT&T/Cingular/AT&T. I called the customer service number and they acted like they had never heard of m-Qube. They told me I authorized the m-Qube service and I assured them I did not. After a little wrangling, they agreed to refund the charge(it’ll take a month, says them) and stop it from again appearing on my bill. Sheesh. Sneaky bastards all over the place.
November 22nd, 2007 at 2:22 am
I got the same m-Qube charge on my bill and called AT&T. I found them to be helpful and willing to remove the charge and stop the billing. After so many complaints, they seem to realize that this kind of rip-off will cost them customers. The customer rep explained that m-Qube latches on to accounts and numbers if any of the numbers is active to text messaging. The number that was charged on my account was NOT open to text messaging but was charged anyway. m-Qube=Slime!
November 23rd, 2007 at 6:49 pm
I just spoke with AT&T customer support. Stated my situation, and was told that they would process a “complaint”. In the meantime, I should text “PLEASE STOP SUBSCRIPTION” to 42222. This has to be done from the phone that is receiving the charges.
November 23rd, 2007 at 8:01 pm
I too just received the $19.99 M-Qube carp. Just got off the phone w/ AT&T & the service rep couldn’t have been nicer. Credited the $19.99 & tax cancelled the m-Qube subscription and put a purchase block on my number. Still want to tar & feather m-Qube, but AT&T did very, very well by me!
November 26th, 2007 at 2:50 pm
This has happened to me twice now. Once in July and now again on my October/Nov. AT&T bill. AT&T reversed the charges for the July incident, but I’m going to have to call them again about the newest charge from m-
Qube. This is TOTALLY UNACCEPTABLE and I encourage all of you who have posted complaints to go to http://www.classactionconnect.com/?q=node/680 and file a complaint. It only takes a few minutes. IF ENOUGH OF US DO THIS, WE MAY HAVE A CLASS ACTION SUIT GOING. DO NOT JUST POST COMPLAINTS HERE…GO FURTHER!!!
November 27th, 2007 at 6:25 am
I neglected to mention in my previous post that I intend to cancel my service with AT&T if this happens again. All of us should not hesitate to drop them, even if you have to pay a penalty to get rid of AT&T, it’s worth it not to have to go thru all the B/S associated with this scam.
November 27th, 2007 at 6:27 am
I have a same problem like others people regarding M-Qube Inc charge for $19.99. I just spoke to AT&T REP. And I explain how we got the 2 times charge from M-Qube. The lady from AT&T wasn’t that nice until she heard me STOP CHARGE MY NEXT BILL (I’m almost lost my temple)and she finally like to do a credited for our $19.99 and meaning time doing purchase lock. And I told her e-mail me the confirmation saying AT&T will credited the charges for us but e-mail will not receive until the end of the day which I don’t understand why it take so long, she said she e-mail to somewhere and someone will e-mail to me. That don’t make scene to me why? By the way she is not the nice customer service rep anyway.
November 27th, 2007 at 2:36 pm
Received my AT&T mobile phone bill and saw it was higher than normal. Checked and saw a “Direct Bill” charge from a company called M-Qube for $19.99. Don’t know who they are, never subscribed for anything from a website, don’t have kids that would. AT&T customer rep was nice enough to credit my account, said I could deduct the charge from my current statement, and would flag my account to personally check it the next billing cycle to see I am not charged again. We will see if I have to make another call to AT&T in a month. If so, then I will be switching to another cell phone service provider.
November 27th, 2007 at 4:07 pm
My last bill shows a charge of 19.99 from m-Cube Inc., and 9.99 from OpenMarket. I just called AT&T and for the first time in seven (7) years that I’ve been with them, they refused to talk to me because I didn’t know my password. I have NEVER had to provide a password in seven (7) years. The operator’s name was Brandon Kinnec. He told me that it was for my own good. How do we stop AT&T?
November 28th, 2007 at 12:34 am
got a m-qube charge of $19.99 + Tax on cell phone bill, called at&t and the lady – M. Hageman – was real nice and credited my account with the charges.
AT&T: – WHY DOES THIS HAPPEN IN THE FIRST PLACE! ITS A SNEAKY WAY TO CHEAT YOUR CUSTOMERS!
–However, it is not only At&t but others as well…-
ALL:
REMOVE THESE FRAUDULENT SUBCONTRACT COMPANIES FROM YOUR SERVICE.
November 28th, 2007 at 2:57 am
M-Qube keeps sending txt messages and downloads which cost me — I demand they must stop as I do not have a membership with them!
November 30th, 2007 at 9:51 pm
I was check my cell phone bill came across this charge form m-QubeInc, asked my daughter she didn’t know this was her phone i know she does not have internet access i took care of that a long time ago. These types of practices have to stop!! How many other people do not check their bill closely and a being charged!!!!!!
December 1st, 2007 at 7:16 pm
I just discovered that I have been billed a total of $79.92 for 4 months of m-Qube Mobile Messeng:… on my daughter’s phone, which is on my AT&T plan. She has never downloaded ringtones or requested anything through her phone. The AT&T agent I spoke to told me that anyone can go to a web site, key in your phone number, and you will be subscribed to one of these services without further validation! Absolutely shocking and makes AT&T look very guilty.
December 4th, 2007 at 8:13 am
Someone has been syphoning my Boostmobile account for months & sending me music trivia questions to my phone. Most of the time they don’t identify themselves, but one said it was from mobilesidewalk.com. I’ve tried every method described on their site to stop the service (even got a message saying it was stopped), yet they keep coming and the $6.99 charge to my account keeps happening like it did today. Boostmobile will only say it’s something I purchased and that the product name is Mqube 6.99 Program.
December 5th, 2007 at 4:05 pm
Called Boostmobile customer support. They were able to see that I’d sent STOP messages to these people. Their policy only allows them to credit for charges in the past 45 days, BUT they did that & issued me a new number (said it was the surest way to stop the messages/charges since the company was not responding to my STOPs & email). Customer rep was quite friendly & helpful, so kudos to Boostmobile.
December 5th, 2007 at 4:37 pm
I have been charged (first time) 19.99 from m-Cube Inc. for Funmobiles. I have no idea what that is or what it implies. I will call ATT tomorrow, but from all the other prior e-mails, it appears I will be billed monthly (for nothing that I’m aware of).
December 7th, 2007 at 6:11 am
I’m on the phone right now with att/cingular asking about the m-Qube charge on my direct bill and he said “we’ll take care of it right now for you.” 2 minutes later he’s already removed it from my recurring charges and initial charge. i googled m-Qube and shared with him the information i found on this ClassActionConnect.com site and he wasnt really surprised. anyway, problem solved (and i upgraded my phone too.)
December 7th, 2007 at 5:05 pm
Someone entered my daughter’s cell phone number into a website and then she started receiving text messages repeatedly, which she initially thought was just an isolated instance of spam, but the messages kept arriving like every minute until she messaged back the word “STOP”. Even then it took a while for the messages to stop. What a horrible racket for Verisign and ATT to be involved in! I hope this isn’t possible with your landline phone! How can it be that the mere act of somone — anyone — entering your phone number into a web site suddenly exposes you to harrassment and bills of $20 per month?! Verisign will ruin whatever PR capital they have as an internet security-related company by being involved in scams like this. It’s obvious why ATT lets this happen — they probably get a cut of the action. Trickery and the cell phone business go hand-in-hand, as evidenced by all the rules and pitfalls that result in consumers being surprised by huge bills. Any business that causes constant surprises to the consumer is, what? honest, ethical? Certainly not! All companies involved in this scam should have their deep pockets drained thoroughly for this.
December 8th, 2007 at 5:42 pm
Same thing happened to me. $21.99 a month and AT&T says they can’t do anything about it so do not respond with anything other than STOP or QUIT.
December 9th, 2007 at 2:43 am
“The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider.”
… from this Forbes article.
http://www.forbes.com/2006/02/09/m-qube-verizon-wireless-in_nh_0209unwired.html
December 9th, 2007 at 10:20 pm
same here. billed for 19.99 twice on the same bill. do not have any text messaging or internet capability on our 3 phones. AAARGH so pissed off!!!!
December 10th, 2007 at 8:03 am
Just received ATT/ Cing. bill with $19.99 directbill from m-cube. Come to find out my exchange student saw “free ring-tones” on the internet and entered his cell phone number. The cell phone had purchase block on it so he could not download anything but yet the charge was made anyway. ATT removed the charge with no hassle but said they have no control over 3rd party charges. I told ATT that the cellular contract was between me and them and I do not authorize them to allow ANY extra charges to my account (I have 4 lines) and YES they can stop 3rd party charges from being put on ANY bill if they wanted to. These companies are taking advantage of young people who do not read the “terms of use” , they just see something FREE, which is not free! Everyone needs to contact the BBB, and everyone in the government they can think of to have this “scam” stopped. I informed ATT that if this happens again, THEY are in breach of contract and I WILL cancel my phone service with them and will not pay early cancellation fee.
December 10th, 2007 at 2:54 pm
I just checked my bill and found this charge for M-Qube for $9.99. I called ATT and they can refund up to 3 months back. And she put a block on my phone to not receive any charges from M-Qube.
December 10th, 2007 at 4:12 pm
i received a merchant contact charge on my bill from m-Qube.i was not happy about this. it said free ring-tone downloads and i have not downloaded any such thing, and yet i am being charge $19.99 for something i have not used what so ever. i would like to be removed from this messenging thig. And if i already have do not bill me again if you would be so kind.
December 10th, 2007 at 9:17 pm
Me and my sister saw that we had been charged from you guy’s when we have never wvwn heard of you guy’s.My dad isa totally pissed off at us and doesn’t believe us.Thanx alot.I can;t believe you did this to us…wat gives you the right to charge me and my sister for stuff we didn’t even sign up for.
December 14th, 2007 at 2:14 am
We have had to call ATT three times to have unauthorized M-qube charges removed, and each time requires a lengthy explanation of how we did not use any services. We have asked to have downloads blocked and will wait to see if, indeed they truly are.
How can this be legal? Where are our legislators on this one? (making money on it somehow probably….)
December 14th, 2007 at 10:28 pm
I have been on the phone with AT&T regarding this same issue with m-qube. Please add us to the class action suit. By the way, we have the phones blocked from downloads, this needs to STOP!!!!!
December 14th, 2007 at 6:19 pm
called ATT today, just got my bill and a charge for $19.99 was on my bill. a company called m-Qube. Inc.
Called ATT and asked about it. Thei question to me, ” did you use them” my answer” I don’t think so”. Me” can you take off the charges?” ATT ” i requested for the charges to be taken off but it will take 1-2 billing cycles before you’ll see your refund,but your subscription has been cancelled.
So i will keep an eye out on my bill for the refund and to make sure that i don’t get charged again on my next bill. All this should be illigal.
December 15th, 2007 at 7:09 pm
Well i’m not alone I have been charged 9.99 every month for past 18 months. Has never used the services from m-qube. To my surprise Cingular is still dealing with them. It is nothing but pure rip off $10.00/month multiply by how many customers so who own s this company ??? I got refund for 6 months in total by making 4 phone calls and 3 hours on phone. Cingular can not give me credit for the past 12 months. so my bad!!!
December 18th, 2007 at 12:38 am
I signed up for some free ringtones, and got a $19.99 charge on my bill. I had already told the vendor that I did not want to accept their charges, but they appeared anyway. I think m_cube is just the billing company. The villain was the ringtone jerks. AT&T phone rep told me that M-Cube calls are burying her. What is Verisign thinking, getting into bed with idiots like this?
December 18th, 2007 at 9:40 pm
I’m so ticked! Their charge showed up on my bill with absolutely no contact with them. Don’t know how they got my number. These people should be sued out of existence for all the problems they are causing and false billing they are generating.
December 22nd, 2007 at 4:04 pm
Guys, contact the companies directly – call them, email them. Thumbplay and Jamster BOTH reimbursed me the $50 and $60 charges on my cell phone bill. Thumbplay VERY cooperative; Jamster cooperated, but took a little more persuading and more emails and finally an online chat. I have t-mobile and did not have to rely on them to do anything.
December 22nd, 2007 at 4:22 pm
I did not authorize M-Qube to have my cell phone number. I am receiving UNAUTHORIZED text messages on my phone AND was told by AT&T Wireless that they let these calls go through because people subscribe to them, and that when the text message appears you are supposed to ACCEPT or REJECT. If you ignore the message or delete it, you get charged. THAT IS BULLSHIT and a SCAM between M-Qube and AT&T. They seem to have a very cozy little hand-in-hand scam going on charging 19.99/month onto unwary cellular phone customers. PEOPLE: CHECK YOUR BILL CAREFULLY FOR THESE UNAUTHORIZED CHARGES THEY ARE MAKING MONEY HAND OVER FIST OFF OF YOU. I only have ONE phone. What about the families that have 5 phones and M-Qube “HITS” on each phone. THIS IS CRIMINAL THEFT!! M-Qube and ATYT are stealing people blind. WAKE UP PEOPLE!
December 22nd, 2007 at 7:43 pm
I have never ordered any of this stuff and I am being charged for several of these subscriptions. I have also been told that I will not get a refund due to the fact that they say I have too many cancellations and not in a timely manner. I have only canceled what I didn’t order. I think that this is bullshit and I should not have to pay for what I did not order. I have now blocked this phone from any down loads. I hope that you are happy about screwing people out of the money that they work hard for. Some one should take you to court for these unautherised charges.
December 23rd, 2007 at 3:42 am
My 16 year old son signed up for the service thinking that it was free. to my surprise I was billed $1.25 each day and then told by Bell Mobility that bthey had no way of cancelling the service. I found thatbpart hard to accept also they would not refund the fees charged, eventually they gave some of the fees but I was still responsible for removing the message. Bell is not a great service provider
December 24th, 2007 at 3:59 pm
I too have been receiving 19.99 per month charges from mQube for something that I never signed up for. I rarely look at the bill and just pay it. When I decided to look one month I noticed that it had been going on for 3 months. My bad for not looking. However ATT was very quick to refund the charge and supposedly block it. I’ll be checking my bills from now on.
December 24th, 2007 at 4:59 pm
cingular just noticed my charges for the last 6 months…
December 26th, 2007 at 6:23 am
I clicked on a link on Facebook informing me of a “secret admirer” I supposedly had on Facebook. Out of curiosity (really) I provided my phone number, convinced that this was necessary to confirm it was me. I got a text message instead telling me I subscribed to some dating service, and would be charged. I immediately sent QUIT to the address provided, certain this would end the story. I got a text message back that I was removed from the service. My monthly bill, however, reflected a for 19.95 from m-Qube Inc. The advertisement was misleading, the message unwanted, and the charge larcenous. If a lawsuit will put a stop to this, let’s get on with it.
December 26th, 2007 at 6:44 pm
To follow-up on my posting above about m-Qube. I was properly credited by AT&T for the original mQube charge and no new charges were on my bill this month. So, I’m satisfied, but still not happy that the charge was on there in the first place. How the hell it got there is still a mystery to me. Methinks I will dump AT&T once my contract expires. 15 months or so to go.
December 27th, 2007 at 1:07 am
I just took a look at my bill and realized I was charged this month and last month for M-qube, Upoc Networks, Mblox, & OpenMarket. $49.96 total per month. My first reaction of course was to get after my teenager who denied it. But then after reading this webste, I’m beginning to believe her. Especially when someone said you can go to a website and put any number in. My guess is some girls at school who didn’t like her did all of them.
So I ended up calling Cingular/ATT and they at first told me the could only credit the current charges at which point I thru the consumer fit basically telling them no that wasn’t acceptable until they agreed to refund ALL the charges. If any of them tell you they can not, they are lieing and you must keep up the agressive front of not accepting the charged.
Other little known fact, dispute the charges. And use the word, I “dispute these charges”. Finally if need be, start to threaten to go to the PUC (Public Utilities Commission).
December 27th, 2007 at 2:28 am
I started getting repeated text messages telling me where Brad Pitt was spotted, how Britney Spears was doing etc etc. I never in a million years would give a dang about boring “stars” and their activities so I went to my AT&T store and had my text messaging disabled and explained that I had not subscribed to this service. I then received a $9.99 charge on my next bill, which I disputed. I was told by AT&T to pay it and it would be credited the next cycle. The following month I had a correct bill (no 9.99 charge) but was not credited. The third month found ANOTHER 9.99 charge from M-Qube. Again I called the “contact number” listed as the download charge contact and again wound up with AT&T. Once again disputed the charge and was instantly told to deduct the charges from my current bill. AT&T had a record of my previous call but said there was no mention of a credit or of discontinuing the service. Well why in HELL did they think I was calling? To discuss Brad Pitt?? I was assured it was now being taken care of (I’ll believe it when I see it).
I therefore contacted Verisign/M-Qube at 617-2400 and was told the service would be cancelled. They told me to contact my biller (AT&T) to find out how this service had been ordered. AT&T however told me to contact Verisign/M-Qube to determine who ordered the service. Talk about Catch-21. All I know is SOMEONE is engaging in fraud but I couldn’t tell you if it is AT&T and/or Verisign/m-Qube but I hope someone sues both of them as they are not acting in good faith. I don’t believe ANYONE ordered this service using my number and that this is just out and out fraud.
December 27th, 2007 at 9:24 pm
Cingular/AT&T has billed 19.99 & 9.99 charges over past several months fo M-Qube & other things we never heard off. I dispute it every months. Sometimes it is easy to dispute – sometimes it ends up in argument. It is illegal but they are somehow getting away with it. M-Qubes phone # is 866-626-2823 & their mailing adress is 311 Arsenal Street, Watertown, MA 02472 -they merged with Verisign. SOMETHING HAS TO BE DONE about this illegal spam bill. They keep telling me my son downloaded & that is why I am billed. He hasn’t had download access on his phone, but they keep saying he must get around it somehow. THEY ARE LYING & STEALING – Some parents don’t catch it b/c they don’t check their bill. Not a month goes by where we are not charged for something we didn’t sign up for. THIS SHOULD BE PUT ON THE NEWS. Where is Chris Hansen from dateline when we need him!!!
December 27th, 2007 at 6:47 pm
To all that think 1 phone call will fix it… I have been making phone calls every month. sometimes the bill skips a month, but then wham 2 months later there is 19.99 & 9.99. At least 12 months of phone calls, I told Cingular/AT&T that I will start billing them for my time in making these phone calls
December 27th, 2007 at 6:55 pm
This M-Qube company is located in Watertown MA I think. I’m looking into it and if my charges are not reversed I will be taking a drive over there (only about a half an hour away from me or so – right next to Boston). I’ll keep you all posted. I hope they don’t take me out in handcuffs!!!
December 28th, 2007 at 12:35 am
today i looked at my bill thru cingular and saw a charge for 19.99 m-qube inc. this is on my daughters phone. the cingular rep said that she must have agreed to the terms. really? she is 11. and what did she download? oh no one could tell me. i was advised to go to the following wesite att.com/directbill.they would not credit me back as i have asked for a refund too often in the allowed amount of time- funny this is the first time i have ever seen this. basically i am pissed and will be calling cingular again and demanding my money back. why are they using such a service?
December 28th, 2007 at 4:52 pm
On my latest Cingular/ATT Mobile bill, 3 charges totalling $39.97 showed up on my daughter’s phone bill. She said she didn’t order anything. Based on the complaints I see on this URL, I’m astounded that this could be occuring, particularly from what I believed to be one of the most reputable Internet Security firms, Verisign.
December 28th, 2007 at 5:49 pm
OK so I emailed customer service at Verisign/M-qube and explained that I don’t have text capablilities and that I was being charged 9.99/month. I got an email from them saying the charge was from a NEVIS Mobile (who in hell are they?) and that I subscribed to their service. (Um….no way no how nuh uh) I was told to text STOP to a certain number. What about I DO NOT HAVE TEXT CAPABILITIES is difficult to understand? And as such HOW in the word do I text STOP???
I am pretty much sure that this is NOT the end of this. I think the best thing is for us to email our state’s attorney generals so SOMEONE can do something about this.
December 28th, 2007 at 8:32 pm
I got hit with m-qube as well, for $19.99 on my business phone! Now I have to explain to the accountants that I have no idea what this is and that we need to fight it. Great. Just great. They will no doubt think I did something I shouldn’t have, regardless of the truth.
Thanks AT&T and m-qube. I am a VERY unhappy customer and intend to call AT&T to clear this up.
December 28th, 2007 at 4:56 pm
I was on the internet about a month ago and saw this dumb “Who will you marry” pop-up. I didn’t enter my cell number and just exited out. The next minute I recived a message saying “Look for someone named…” and flipped. I noticed that I suddenly was receiving 25 text messages like a month. Now the bill came in and I was charged 40$. The is crazy? My parents are mad and I am scared. AHHH! m-Qube did something insane.
December 29th, 2007 at 7:17 pm
Okay. We called up AT&T today and my mom is trying to block the thing.
December 29th, 2007 at 7:19 pm
Back again. I am still ticked off. Ya know? This is insane. 40$, I had to give pretty much all of my christmas money away today because I wanted to show my parents I was serious about the money they were getting charged for. But I still owe them 5$. This is just plain dumb. I have just read all of these fraud stories and cannot believe it. m-Qube needs to be sued. Dang. I am glad that my mom told me to Google this though.
December 29th, 2007 at 7:28 pm
Katie, your parents should get a credit for the $40. That is not fair to them or you. If you didn’t sign up for anything then you shouldn’t have charges. And if it is a case of you signing up for it but you didn’t know that you did then the company is acting in bad faith and trying to take advantage of kids (or heck even adults) who didn’t read the fine print… if the fine print is there. You or your parents need to call again and get those charges reversed. You should not be charged with the fraudulent charges M-Qube and your phone company are cooking up. Besides i don’t know how old you are but if you are under 18, I doubt that you are legally able to enter into a contract w/o your parents permission anyway. Good Luck.
December 30th, 2007 at 1:12 am
Just got my paperless bill today and noticed $30 in charges to m-qube!! I don’t know what these are. I went back thru my old bills and noticed I have been charged since May! Incidently, that is around the time I signed up for paperless billing. I tried to call the number on the bill for mqube and it takes you directly to ATT and no one will be there until Monday. What a scam!!! I never download anything.
December 30th, 2007 at 1:44 am
I also have 2 months of 9.99 charges on my cell phone. AT&T should not allow this to happen. They will be crediting my account, but from reading all emails on this site, I find it amazing that nothing has been done to stop this practice, and wonder how many keep paying without noticing the charges. I think Tom D’s approach re: contacting the FTC is a good one (www.ftc.gov) also your local news stations. I will be sending an email to the Chicago stations. If any of you are from the area, please join me in this effort.
December 30th, 2007 at 3:42 pm
Several months ago, I started getting billed for 9.99 + tax from m-Qube on my Cingular phone. There was no ‘on behalf of’ or anything identifying the originator of the charge. I called Cingular and they told me there was nothing they could do. I had to deal with the originator. I have tried unsuccessfully to at least get the charges to stop, or better, a refund. I once again tried today. My bill says that the charge will ‘auto-renew’ on 01/07/08. We’ll see what happens then. I don’t receive anything on my phone, so I am still at a loss as to the originator of the charge. I did speak to a friend that is an attorney. He suggested that I send a certified letter to m-Qube, and send certified copies to the California Attorney General (m-Qube is based in San Francisco) and to the FCC. No one associated with the cellular industry wants the FCC looking into their practices. By law, the AG will have to follow up on the complaint. He said that m-Qube will be anxious to clear up the ‘misunderstanding’ before the AG inquires. It is worth a try. I believe that m-Qube is simply a middle-man that does not screen its unscrupulous business partners particularly well. What m-Qube is guilty of is very poor customer service. Their motto must be ‘We are not satisfied until you are not satisfied’.
December 31st, 2007 at 6:50 am
I noticed the billing on my most recent statement. I am glad I googled this issue. I called ATT today and got the run around as most have stated. “It is a third party and we have no control over the billing, you would have had to gone through 9 screens before entering your mobile number to have this charge on your phone”… never have I ever ordered anything from my phone or from the internet or tv. This is insane. She finally, after I asked for a supervisor, said they would refund me the money. The weird part is, she said I can place a parental control on the account to keep direct downloads like this from happening. I asked her to do that, and she said at one point the controls were on the account and removed previously. I am the ONLY one with access to this account, password protected, so HOW IN THE WORLD DID MY PARENTAL CONTROLS GET REMOVED? I never did it. This is crazy. If there is a lawsuit I want to be a part, I am stuck in a contract for another year and a half with these idiots and I want out!
December 31st, 2007 at 7:08 pm
+1 for the $19.99 recurring charge from m-qube. AT&T unenrolled me and requested refunds, but it’s a matter of time before I see anything.
I can’t believe that a supposedly honest company like VeriSign is owner of a bunch of crooks and scammers like m-qube.
December 31st, 2007 at 11:19 pm
I noticed the billing on my recent ATT Wireless stmt. Found this website, called att and they imediantly agreed to reverse the charges. We’ll see what happens next.
January 2nd, 2008 at 4:39 am
llame a att para que cancelaran estos mensajes y los siguen mandando lo peor de todo esque siguen cobrando por algo que ya cancele
January 3rd, 2008 at 6:11 am
I noticed a 9.99 charge on this month’s ATT Wireless bill from M-Qube. I looked at my bills going back to the point when ATT took over Cingular. Pre ATT: no m-Qube. Post ATT: m-Qube every month. I’m calling ATT today to ask for a refund.
January 3rd, 2008 at 12:53 pm
I called ATT and they cancelled the subscription I never had with M-Qube. They refunded this month’s charge, but said there was nothing they could (read would) do about the previous charges. Bottom feeders!
January 4th, 2008 at 12:36 am
I ha noticed several charges of $9.99 on 1 of my other lines that i have. Also, on the main line which is mine i have teh $19.99 for the last several months that i never noticed. I call ATT today and he removed the curr charge plus advised he sees it being ready to chare on my next bill, he said he will remove that also, but for the last few months, theres nothng he can do. Waht a rip-off this MQUBE is. I never subscrib to them. I dont download ring tones or anything. M-Qube needs to disappear !
January 4th, 2008 at 3:19 am
Just got a charge this month for 19.99 from this company named m-Qube. Called ATT and they said they wouldnt remove the charge this month but would give me the credit the next 2 billing periods. What is this???
January 7th, 2008 at 2:54 pm
I have a phone in ATT network. And I also was charged $19.99 for something I didn’t want to – m-qube as in most of cases here. What I really think about this issue is that it is ATT fault. They act against their customers by cooperation with a fraud. I just wanted to buy (even not download free but pay for) a ringtone from ATT WEBSITE. And what I think is that ATT company deceived me charging me for never subscribed m-qube thing. I am sure ATT allows it happen or even help to screw its own customers!
January 7th, 2008 at 8:39 pm
I called AT&T today about a charge for $19.99 that I couldn’t identify on my 12 yr old daughter’s account. They said it was an M-Qube subscription. I told them I didn’t authorize it and said she would credit me for the charge. She then informed me that it had been hitting my account for four months! She said she would issue a $79.96 credit to my account. I am very happy with how AT&T customer service handled the situation, but after reading this site I wonder how many times I will have to call them in the future! I am going to block direct billing on my daughter’s phone and hope that works. The people at M-Qube are crooks and need to be stopped!
January 8th, 2008 at 10:36 pm
I called ATT and they cancelled the subscription I never had with M-Qube. They refunded 3 month’s charge, but said there was nothing they could do because it can not block when i used text messaging
January 9th, 2008 at 2:12 am
i got screwed and charged $19.99 on my at&t bill. fortunately at&t customer service was nice enough to credit my account.
i think what happened is i received a text message and i must have text back. this resulted in charging me for whatever services “m-qube inc” is involved with.
it’s all a scam and this company should be sewed and punished.
January 9th, 2008 at 4:12 am
yes, i got that charge too, i did not agree anything// CAN we Suit AT &T?
January 11th, 2008 at 10:33 am
I’m another AT&T customer who was fraudulently and illegally billed by M-Qube for a recurring 19.99 after my child was duped into entering information into a website. Being that m-qube is owned by Verisign is a huge concern. Verisign is supposed to be the leader in internet security.
January 11th, 2008 at 6:16 pm
I just noticed my bill seemed high and I am pist off! What I’m most upset with is that the charge is through at&t not M-Qube. I never gave a credit card number to M-Qube obviously. I don’t see how it’s legal for them to do this through my phone company. I am changing phone carriers.
January 11th, 2008 at 1:38 pm
I was receiving the “date tips” text messages. I thought it was a joke, I sent a text back saying STOP !!! Then I receievd another text saying it was a subscripton from my 1 pure love or something like that. I have never entered my cell phone on any website, so I have no idea how they got my number. I called att, the agent told me that they send out texts to random numbers. I guess they do it til they find a cell phone they can charge! They charged me 19.99!! She gave me a credit and blocked my acct from being charged that way. I am really pissed that they are able to just charge anyone they like without their consent!
January 15th, 2008 at 5:07 am
I also just found an m-Qube 19.99 charge on my son’s cell bill. Called A.T.&T. .. sounded like the rep was all too familiar with this. He says he has credited the amount for next month and has “blocked purchases” on the phone. We’ll see if the credit goes through and if this is the end of it.
January 15th, 2008 at 6:56 pm
I also found a m-Qube Inc. 19.99 charge on one of my extra lines. I called AT&T and rep had heard about this. I was credited back but won’t see credit for another 30-60 days. Which is inconvenient since I have to pay up front. I had internet blocked on phone to prevent in future. Rep said that would prevent. Plus I already figured since my other 2 lines did not get this charged and I already had the internet blocked on these. m-Qube Inc better refund AT&T so I get my money back.
January 15th, 2008 at 10:32 pm
yes I’ve been charge for something i don’t know nothing about i was trying to get an ringtone from verizon i feel i should be credit to my account
January 16th, 2008 at 4:03 am
PLEASE UNSUBSCRIBE ME CELL
January 16th, 2008 at 1:52 pm
I just got off the telephone with Cingular/ATT regarding $19.99 subscription monthly charge from m-Qube….I was told my customer service that m-Qube automatically subscribed me when I text messaged Deal or No Deal Luck Case Game and also charge me $.99 a vote….This is ridiculous…Shame on me for not checking my bill until now…I have been charged $19.99 per month since February of 2007…..This smells of fraud…any suggestions or class actions suits going on regarding this?
January 17th, 2008 at 6:57 pm
I just had a $19.99 charge appear on my AT&T bill from m-Qube Inc. as well. I guess this explains the weird text messages I’ve been receiving from #718-88 for the past two weeks.
I called AT&T customer service, and they cancelled the m-Qube DirectBilling and credited my next month’s account the $19.99 (despite my complaints that I shouldn’t be paying it in the first place).
I never requested this service nor approved it. It seems so easy to enter someone’s number and have their phone charged.
January 17th, 2008 at 7:27 pm
i see u guys have lots of problems with m qube yes i see lots of resions to be mad. I work for att i see that on lots of bills. Lots of people that did not ok this website or tones,pic ect. If ur with any cell phonem place and depanns on some reps that might help. i have seen this thing on my bill but i have never oked this text eather. so all i can say look at ur bill ever mouth if u see that thing call ur phone comp asap so thay can changed it. i have give a cust a 300.00 in cd just for all the m qube things that he did not ok all i want to say is look ever mouth at ur bill. good luck
January 18th, 2008 at 2:01 am
I got this here $19.99 charge on my phone when i downloaded a $2.99 ringtone. so that’s like reasly a $22.98 ring tone, verisign is te worst company ever with this crap. But the people at AT&T were great they stopped the $19.99 charge every month and i will be getting it back soon.
January 18th, 2008 at 3:30 am
I am sick and tired of having to fix people’s bill because of m-Qube. I work for AT&T and these people are getting billed for nothing. This service is BS. People call and complain all the time and I have to tell then that it is a scam. Down with m-Qube, up with AT&T and getting rid of this.
January 18th, 2008 at 3:31 am
they are blood sucking scum bag. i was billed 19.99 twice by AT&T from m-qube. When I rec’d the first bill, i called AT&T and stop any future billing from mqube. a month later, i was billed again, i call AT&T, and they said, it’s a different service, now i need to call mqube for info. When I call mqube, they direct me to another company to chase my money. it’s a endless cycle. once you are hook, you can’t get out. the first charge was coming from a free applicaton from facebook.com, the 2nd, will see what happen when mqube send me the info on the merchant.
January 17th, 2008 at 10:49 pm
thats ridiculous ..i didnt download anything at all and they charged me for 19.99 a month, i am gonna call AT&T soon that hope they can fix this for me: )m-Qube is so annoyinggg and GAY.!
January 18th, 2008 at 11:26 pm
this is the worst website ever. i never signed up with this thing and now i have a 20 doller charge. whatever this website is, it sucks and should be shut down and burned in hell. thats all i have to say
January 20th, 2008 at 2:37 pm
This is an outrage. I was charged 19.99 twice on this month’s bill. I will be calling AT&T first thing Tuesday morning and filing a complaint and request a refund. We’ll see what happens. Did not even order anything.
January 21st, 2008 at 12:13 am
I just talked to an AT&T representative, at first she tried to tell me that an individual in my household who has access to the phone had subscribed to the service by either going online by mobile phone, computer or texting to one of the tv ads for free ringtones and graphics and so on… after a few minutes of letting her know that no one subscribe to it in the manner that she keeps insisting, she agreed to refund me my $19.99 + tax on my next billing and she put a parental block on my account that requires a pin number for me to purchase or download anything through my mobile account. She also explained to me that they have no control over 3rd party billing ..they approve them as they are billed because there is no way for them to tell whether it’s a legit subscription or not. She also said that we as consumers need to contact FCC and file a complaint so that if there is enough people complaining, FCC might look in to this practices and hopefully change their regulations as far as this type of companies .. right now nothing is stopping them from doing this because everything they are doing is under “the fine print” of the law meaning it is printed on this websites in fine print that we visits and click on as we cruise the internet and we are unknowingly subscribing to these companies services. FCC regulations needs changing to crack down on this third party companies that fraudelently charges consumers unknowingly. Also, anyone who knows your mobile number can enter that number in any of this sites or companies and be subscribed to their services. (I did contact m-cube and the representative that answered the phone first investigated me by asking questions if I went on this site they I click on this ad and so on and I said no and she said we will refund you all charges and then I asked to speak to the supervisor she told me that she is not in at the moment that if I live my name and a place to get a hold of me she’ll call me back and she also insisted that we need to read the fine print when we click on this free ads online because it says so right there that it’s a subscription so with her attitude towards the matter she feels she is within the companies legal right to continue with this “scams”.) The three actions I feel we have to protect ourselves are .. 1.WE as consumers need to vigilantly check our AT&T billing to make sure we don’t have any unauthorized charges or unauthorized subscription and then call your phone company right away so they can make corrections, 2. Parental block or Purchase block is another option according to the AT&T representative that I spoke to that as long as you have that parental block on your account for each phone number they will refund you your money if one of this slips through the crack and also they send you a pin number to your email to be used if you do decide to purchase any download or services using your mobile phone or account. 3. The most important is we all need to contact FCC and file a complain towards these companies such as M-cube so hopefully there is enough of us making a commotion that FCC will look into this and put stricter regulations with this “scam” companies practices.
January 23rd, 2008 at 4:29 pm
I had the same charges myself on 2 bills. It seems that only ATT/Cingular customers get this. Not sure if this is coincidence or intended. FYI
January 25th, 2008 at 3:24 am
Just got my cell phone bill via ATT. Noticed it was higher than last month’s normal as of 26 Dec 07. M-Qube charged me 9.99 for services that I never received & know damn well I never signed up for (I would’ve remembered since the day after Christmas all I did was recover from having visited/hosted dinner for 50 relatives). Total sham!
January 25th, 2008 at 4:05 am
I have had m-qube appear on my bill several times. i cancel it then it goes away only to re-appear several months later. I got angry called at&t and they wouldn’t help me because i wouldn’t pay for parental controls. The phone is used only by adults. I am not sure why m-qube reappears constantly but someone needs to do something about them
January 25th, 2008 at 1:20 pm
I’ve been charged for m-qube twice on the same bill! Unbelievably, I work for VeriSign.!!!!!!!!!!!!
AT&T removed this charge – thankfully…
January 25th, 2008 at 5:32 pm
This is bleeping crazy. This has been going on for 7 months now! AT&T is doing the right thing by refunding these charges, but why the hell can’t they STOP THEM FROM APPEARING IN THE FIRST PLACE?!? We are the people who called to complain. How many people have just blindly accepted these charges and paid them without question? It is time for AT&T to block mQube from their network completely! I don’t want to hear excuses as to why that can’t be done. Sure it can! DO IT NOW!
January 25th, 2008 at 8:41 pm
I ALSO HAVE BEEN CHARGED 19.99 FOR THIS MONTHS BILL. I HAVE SEND ALL THREE REPLYS, STOP,END, AND QUIT. WILL SEE IF NEXT BE WONT HAVEANY MORE CHARGES.
January 25th, 2008 at 8:52 pm
we too have been hit with the M qybe xc=charges. it is ongoing and there is a class action suit agianst htem. until out legislators start doing something to protect the consumers from the contracts we have to lock ourselves into and start holding companies like mqube and at%t criminally liably for facilitating these charges nothing will be done. each of us who find these charges need to march into our state and federal representatives offices as well let your state atty generals and post master general know about these charges to press for charges. illegal charges are illegal charges. once they post illegal charges and put it thru the us mail….the post master general can get involves. i am taking it to the next steps.
January 26th, 2008 at 2:58 am
I reported M Qube to the NJ atty Geberal, the US Postal Service and the FCC. I will hit up my US representatives on Monday. Anyone else logging in – you have to file a complaint too or we won’t get anywhere. just go to http://www.fcc.gov and you can email a complaint
January 26th, 2008 at 4:39 am
I was billed for no reason from M Qube for the month of December 2007 about 17.50 $ and the whole month of january 2008 (Bill yet to recive), I sent “STOP” message. when i contacted Rogers, they said they can only Block, but still bill will be ercived ….. i dont know why Rogers is not having the control to stop taking the messages and biling? …. M Qube should refund the amount to me … iam going to contact the managers of M qube Once i get the January bill….
January 29th, 2008 at 3:01 am
I also got a charge on my bill from m-qube – $19.99 – have never heard of them I stuck the name in a search engine and found this page. When I called ATT they were quick and kind – they removed the charge immediately – sounded like they were pretty familiar with this one. thanks to all for your reports.
January 29th, 2008 at 4:22 am
PLEASE STOP SENDING
MESSAGES TO MY 13YR OLD’S CELL PHONE I CANNOT AFFORD THIS THANK YOU
January 30th, 2008 at 4:09 pm
please remove these message from my 13yr old cell phone NOW I CANNOT AFFORD THIS NONSENSE
January 30th, 2008 at 4:11 pm
I was charged $8 on my ATT bill two months in a row by M-Qube. ATT removed the charges with no hassle. Looks like a classic case of cramming.
January 30th, 2008 at 6:14 pm
Why is it that every single complaint here is subscribed to
AT &T? / Cingular? I find that strange myself??????? Maybe AT and T is allowing this to happen?
January 31st, 2008 at 12:36 am
i did not order this junk please cancel
January 31st, 2008 at 3:11 pm
i got two charges of $19.99 in dec. 07 and jan. 08 from M-Qube inc. I want to slap these people upside their heads!
February 1st, 2008 at 2:05 am
To Bertha Winston above: Call AT&T to cancel the M-Qube charges. Be sure to cancel AND ask for a refund of the charges you’ve already paid.
February 1st, 2008 at 3:19 am
I’ve reaccuring charges on my 14 year-old-son’s phone and just thought he was downloading songs. Icalled att and they told me he had subscribed to a game or a music company and they’d refund me $84 and cancel the subscription. So I got to looking at my bills and there’s 7 months of 2 a month 19.99 charges that adds up to a large sum of money for nothing. I will be contactin att again to get a full refund or credit. This is crazy.
February 2nd, 2008 at 3:04 am
Well, I just hung up the phone with ATT. About 4 months ago my 12 daughter cell was billed 19.99 and 24.99 by M-Qube. I called ATT then and after several conversation with the rep and the supervisor they agreed to remove the charges if I agree on blocking the internet from her phone. WEll, the internet was blocked but that did not stop this fraud. 2 months later, a 19.99 charge by M-Quobe on the same ohone. This time I was really upset. I called ATT and the rep said he will ask for a refund which should come back in 1-2 months meanwhile I still have to pay the full bill this month. Now I am really angry, why I should pay the amount in dispute and wait for the refund in 1-2 months. I told him I will only pay this month bill minus the 19.99. He said it is my option but I will be accessed late charges and interest fees if the full bill was paid on time. Now, I got really angry and demanded to talk to a supervisor. He said I have to wait 10-15 minutes to get a supervisir which I agreed to. Anyway, finally when we got the supervisor on the phone, she said there is nothing else she can do. I still need to pay the full bill and the refund will come back in 1-2 months. I told her this is not right and why I should pay anything for an unauthorized charge. I told her the internet was blocked from this phone so there is no way my daughter could have made the charge. Well, what she said next really scared me. She said that anybody could made these charges accesing the internet directly wihhout using the phone. Some what she called partners sites allow charges to be made to ATT cell phone numbers. She then offered to put a parental lock
on this number so no charges can be made without the pin number she emailed to me. I asked her if she can block this feature from my account (4 lines) which basically allow charges to be made to a phone number instead of a credit card. She claims that I could not block this feature. So guys BE AWARE, anybody could go to these partners sites and bill charges to any cell number without the parental lock. Also even with the parental lock, they still can go ahead and make the charges as long as they provide the pin number. Once the pin is provided, we had no recourse in reversing the charges unlike using credit cards. Anyway, I asked her to do the parental block on all my phones but even with that if someone stole my pin number they still can make the charges without my concent. The moral of the story, we need to complain to the FCC to stop this madness and illegal activity by M-Qube and ATT since they benefit for this illegal activity.
February 2nd, 2008 at 6:03 pm
I have posted here before. I urge all of you to email your local tv stations. Most large stations have investigative reporters who love this type of story to expose scams in big business. Provide links to all these pages, for all the cell phone companies. If you provide them the links, they are more apt to investigate. m-Qube is located in Watertown, MA. I have already emailed my local investigative reporter. Email Dateline or 20/20….they also do these types of features. The more public this is made, the better the chance that this will stop.
February 2nd, 2008 at 8:11 pm
Lo and, 19.95 from M-qube on my daughter’s phone. Glad I found this site. Just called ATT and got referred to the fraud department.
February 4th, 2008 at 4:26 am
i called 866-626-2823.
February 6th, 2008 at 7:39 pm
Early February this year, 2008, I became aware of an M-QUBE charge on my ATT cell phone bill and will be calling there 800 number to figure out how to cancel these charges that were unexpected and never known to me until the bill arrived.
February 7th, 2008 at 4:18 pm
I had these bogus charges on my AT&T bill also. My husband had been paying the bills and never even looked at the charges. We were charged a total of $110.00. I called AT&T and had no problems gettign $80 of it refunded. The remaining charges were to old to refund. Call and ask nicely, You may be surprised.
February 7th, 2008 at 4:37 pm
M³ed As Well, for the sum of 19.99 since dec 07.
called 611 on AT&T customer service and at least was credited 39.95 in the hopefully foreseeable future.
These sort of unrequested charges have got to be stopped. What will it be next.
February 8th, 2008 at 6:59 pm
I pretty much have the same complaint as everyone else. I was charged 4 times between Jan 1 and Jan 3 on my son’s phone. ATT refunded my money (2 months from now I’ll receive credit)I got the parental block and pin number, but a 4 digit pin is pretty easy to defeat with a brute force program. This is part of a publicly traded company, is there nothing to be done to stop them and bring charges?
February 8th, 2008 at 6:30 pm
i have been charged of moore than 20 bucks due to m-qude,that is unfair,please cancel and send me my money back tks
February 9th, 2008 at 2:14 am
Just got off the phone with AT&T. Have been billed twice for M-Qube, Customer Service couldn’t tell me what it is but agreed to credit the 2 months on my next bill. I then when on the web to see what I could find and found this website. Good Grief! Something needs to be done! Cell phone bills are high enough without all this crap! I am anxious to see if my credit comes through. If not, I won’t be so pleasant when I call back. We as consumers, need to make some kind of stand. We have got to hit AT & T and other companies who allow this fraudelent behavior in their pocket books, it is the only way they will listen to us. They need to tell M-Qube and other’s like them that they will not bill through their customers cell phone bills for these services. APPARENTLY, AT & T and other cell phone companies are forgetting where them money comes from that puts food on their employees tables…..it is from US THEIR CUSTOMERS! They need to be protecting our interests.
February 10th, 2008 at 12:36 am
I signd up for a “free trial” of Pandora Radio on my cell phone. The radio was choppy, bad sound quality, AND M-Qube charged me $19.99 on this month’s bill!
What a scam these assholes have going on…
February 11th, 2008 at 4:17 pm
Just found out I had been paying M-Qube over a year for services I had no idea about. AT&T will refund 4 months but can’t refund anything else. Is there a way of suing this company? They are a scam and really should be put out of business.
February 11th, 2008 at 10:55 pm
I’m really pissed off about this! I have NEVER signed up for M-Qube, yet I am being charged twenty dollars for this service! This is unfair and the scam needs to end NOW!
February 12th, 2008 at 2:41 am
I have been dealing with this issue since May of 07! Every month its the same thing! My account is a business account that is used strictly for that. Every month I call AT&T and they very politely say “We’re truly sorry your having this problem, here’s what we can do.. we will refund the $19.99 and “request” a cancellation for you”. (and you can tell the rep is smiling from ear to ear when they say this … after all that’s what good customer service is all about, right?!.) Needless to say, it doesn’t ever stop. But I have now budgeted time into every month to call my “friends” over at AT&T so that I could listen to hold music for 5-15 min (something like meditation, I guess) and then another 20-30 min. talking to a rep that has no idea of what I’m talking about and needs to have me hold so that they can read the notes, and tell me the same thing I have heard month in and month out. I’ve been on every possible m-Qube Inc. site trying to “unsubscribe” myself and guess what it tells me… “no account found for that number”… and yes, I’ve tried replying with Stop, cancel, no more and everything else you can think of…Guess how far that got me?!
Oh.. and if AT&T gives you a the following address http://opt-out.mydetail.net/app/do/fan/EnterFan … don’t bother… your opting out of something your not getting anyway.. or http://www.verisign.com/m-qube/support-faqs/ is the same ‘ol same ‘ol… if they happen to give you a number to call so that you may “escalate the matter”… don’t waste your breath! (You’ll thank me later) So, here’s where I’m at now… Gina, the rep from The Business Care Department of AT&T in New York (she took pride in saying that) will be calling me back within 24-48 hours, as she has opened an (get this…) “Open-ended case” (no reference number, surprise, surprise) to let me know what/how the “powers that be” will/can/choose to do for me… Stay tuned, I will let you know what happens (cant stand the suspence!)…
February 12th, 2008 at 11:20 pm
I just discovered that I have also been being charged by m-Qube Inc.! I was somehow tricked by a text massage on my cell phone in December, and then just happened to discover now that I’ve been charged $19.99 a month ever since! When I told AT&T about this, they were VERY responsive (almost too responsive) to remove the charge immediately from my account, and compensate me for the charges (without me even asking). When I asked if many other customers had this happen, the reply was “er .. well, no … ” and I really sensed that the customer service agent was lying to me. Also, in my billing statement, I could see a contact number for m-Qube Inc. When I called this number, who was it: AT&T! So I asked the services agent if she could come up with who m-Qube Inc is, and she spent 5 minutes trying to find out, and the only she she could provide me with was this web link: developer.cingluar.com – which, again, leads back to AT&T! Smells fishy to me … I would love to see a class action come out of this to whoever is responsible.
February 12th, 2008 at 6:46 pm
i saw a charge of 19.99 on my att bill with merchant name m-qube.
what the hell is m-qube and what’s the charge for?
February 13th, 2008 at 8:49 pm
We also got charges the $19.99 from M-Qube for nothing. Apparently they just pick phones with lots of texting, or just any number and start billing for subscrition. At this point, AT&t are aware, gave us a credit, put a block on the phones and are sending me the record of this for my records.
I remember that there was another company who was doing something similiar a few years back and they were sued by the government and made to stop. I hope AT&T wises up and kicks them off their friend list, even if they paid to be on it.
February 14th, 2008 at 10:09 pm
One Day, about a month ago, I started receiving these wierd text messages out of the blue, not even sure what they were for and thought that it was just a mistake and would go away, but it kept coming, so I texted back STOP and I never got any more. I didn’t think anything of it until I received my cell bill and noticed a charge of 19.99 from m-Qube! What in the heck was that?? I called to get credited, and they said it would take 1-2 billing cycles for it to show up on my bill. I still have to pay the large bill I got and wait for my money to be refunded to my account since it considered a subscription, blah blah blah… ATT and all other cell phone companies need to do something about this scam — it is inconvenient for anyone to have to take time out of their day to fix something that sould never have been an issue in the first place. I hope a lawsuit is getting started from this. It is rediculous and unlawful — no one should get away with doing this kind of thing to innocent by-standers! I think something needs to be done soon, so that there will be no more victims in this scam.
February 15th, 2008 at 4:43 pm
I FOUND THE ANSWER TO EVERYONES PROBLEMS!!
FIRST YOU NEED YOUR BILL… NEXT TO THE CHARGE OF 19.99 OR WHATEVER IT BE… THERE IS A CODE THAT SHOULD BE SIX TO TEN NUMBERS… IN MY CASE IT SAYS 66047#4498…
THE FIRST 6 ARE THE CODE TO THE COMPANY THAT PLACES THE CHARGE ON OUR ACCOUNTS!!!!
NEXT GO HERE:
http://www.usshortcodeswhois.com/
FIND THE CODE… GO TO THE WEB PAGE PROVIDED…ONCE THERE FIND THE PHONE NUMBER FOR CUST SERVICE… AND RIP THEM AN NEW ONE!!!!
GOOD LUCK!
February 16th, 2008 at 12:58 am
Was charged $39.98 for unordered services. I will be contacting our California Attorney General with a link to this site so he can see how many people are upset about these charges.
Call MQube and tell them to screw themselves!
February 16th, 2008 at 1:13 am
M-Qube and M-Blox have each been charging me $9.99 a month for the past two years and my mom thought I was just over using. We are on a family plan and my bill was $20 higher for 2yrs than it should have meen… thx cingular/att
February 16th, 2008 at 7:30 pm
We have been charged by M-Qube several times. We have had it removed and refunded now it have shown up again on our daughters line. We will again ask for it to be removed and refunded. I am so tired of this crap, tehy lure the kids in with the offer of free ringtones and then charge the 19.99 for the services, plus 1.99 per ringtone. Please be very aware of the charges on your bill. Everyone is being scammed by this compnay and all ATT & T can do is remove and refund the charge. I understand that they have no control over who adds charges on your cellphone. I am complaining to our local investigative reporters and the local newspapers. I hope eveyone will follow suit.
February 18th, 2008 at 6:46 am
Same story as everyone else. I did contact AT&T, and they, without hesitation, dropped $30 in charges. They’ve admitted to me that they are getting more and more of these issues popping-up every day. AT&T explained to me in detail how this is happening. Legitimate puchases, such as buying tones from AT&T, don’t create the problem. But if you choose to enter your phone # at various websites, or pick-up/respond on text messages offered on television, or on your cell, M-Qube automatically subscribes you, and bitch-slaps you with charges. It’s a wonderful scam they have going on. Make sure everyone in your family (especially your kids) who has a phone is aware of how to avoid this…and just keep nagging the hell out of AT&T. Contrary to what Michael stated previously above (181), the codes used by M-Qube on my bill did not show-up at http://www.usshortcodeswhois.com.
February 21st, 2008 at 10:46 pm
Received a charge for $19.99 and have not purchased any such service. It is from m-Qube, Inc for Mobile Messeng: 71888. Please help remove this charge.
February 24th, 2008 at 8:55 pm
Same story as everyone else; found a $19.99 charge on my son’s part of the bill and he never downloaded anything from mQube. There’s no such thing as “business ethics” – business = fraud. I’ll complain to AT&T along with everyone else and see if I can take it to the Better Business or some other source.
February 24th, 2008 at 9:05 pm
Received a charge on my at+t cell phone bill for 19.99. from this m-qube. Called at+t to complain. She removed the charge and unsubscribed me I hope it works.
February 25th, 2008 at 9:27 pm
I received the same charges on my phone as everybody else says but I never went and purchased ring tones or anything from m-Qube Inc. They have charged me at least 3 times each time $19.99. I called AT&T and they told me it would take 1-2 billing cycles to reimburse me the money back. There is a website for a class action suit against m-Qube Inc here is the website for anyone interested in joining:
http://www.classactionconnect.com/?q=node/697
February 25th, 2008 at 11:34 pm
This M-Qube thing has been added to my company bill at least 3 times. We have tried to take it off of our bill, and for some reason, it keeps popping up. If there is anyway that I can take this off of my bill, please email me ASAP. Thank you
February 26th, 2008 at 7:47 pm
for the last 3 months that i know of i have been charged with 39.97 that is 1 charge of 9.99 another of 19.99 to m-qube and a charge of 9.99 to open market today i went on line with one of the messeage and texed back stop what else can i do to stop this mess
February 26th, 2008 at 6:12 pm
THIS M-QUBE SHIT, HAS BEEN BILLED TO MY PHONE BILL FOR THE LAST FEW MONTHS, AND I DONT EVEN KNOW WHAT IT IS. CANCEL WHATEVER THIS IS. IF I SEE THESE CHARGES AGAIN, I WILL PURSUE THIS IN A LEGAL MATTER. I ALSO EXPECT TO BE FULLY REIMBURSED FOR THE LAST FEW MONTHS. PLEASE CONTACT ME VIA EMAIL A/S/A/P THANK YOU
February 27th, 2008 at 12:31 am
This month a saw a drastick rise in the bill from AT&T. When I checked closer I saw that there was a charge on one of the family talk plan for $19.99. I’m realy disapointed with the security that AT&T has. Why can’t they send an SMS asking if we ever singed up for a whatever service. Also having a family talk plan whos to say that the other phones don’t get draged into the same situation.
February 27th, 2008 at 6:25 pm
My son was looking for ringtones and the next month we had $40 in charges, mostly from M-Qube. We cautioned him about this and AT&T gratiously credited the charges; however the charges are back. This is a racket!
February 27th, 2008 at 9:19 pm
From 1/23/2008 thru 02/02/2008 there were 44 text premium messages that totals $65.20. As explained by Karina Romero and Deborah Torres (At&t Reps) these charges was accepted by the cell phone user and came from a third company different to AT&T. Imagine that this cell phone user is a 16 years old girl! I called the Commercial Contact number available in the same invoice (1-800-331-0500) for my surprise it was the same AT&T system. These charges were identified as Dinama. I think means DINAMITE! I will contact the FCC if necessary because I will not accept these charges.
February 28th, 2008 at 12:29 am
Just got off the phone with AT&T. $19.99 added to my secondary line in January 08. I recently updated my phones and plan and thought my bill was high because of new features (mobile Internet). Much to my surprise, m-qube had been billing me. I am also disappointed by AT&T security. I dont want to pay one cent more than i should, let alone $20. Tell your friends and family about this scam and make sure to call AT&T every month before you pay your bill. If we all call every month, maybe the’ll take our side in the battle.
February 28th, 2008 at 12:34 am
Question. WHY THE HELL HASN’T AT&T DONE SOMETHING????? This has been going on for 6 months now and people are still getting billed! Stop it AT&T! NOW!
February 29th, 2008 at 3:38 am
I had a $19.99 monthly subscription charge for mobile messaging show up on two of my phone lines that I never signed on for. I called AT&T and the service rep removed the charges and blocked the subscription. He also suggested that I get Purchase Blocker put on my phone lines. With it you get a PIN that you must use in order to purchase ring tones or other services via your cell phone line.
February 29th, 2008 at 6:33 pm
I have called the customer care number on the mqube website and they told me that it was not mqube taking all this money from everyones account. It was probably 1 of 300 merchants that they deal with and they want us to call those other companys for a refund because they would not refund the money. The mqube rep. said they just process cancelation requests and to wait for 2 emails. one for a conformation and the other that lists names of merchants they deal with. I think the whole thing is a scam. Good luck getting a refund. I had filed with that class action lawsuite website and hope to get a boat load of money back for all this crap. working class people work hard for their money and dont need hassels like this. I think this whole mqube website and who ever they deal with is full of crap and someone needs to do something to shut those companies down. NOW!!!
March 1st, 2008 at 10:31 pm
I got 2 charges of 19.99 on my Feb 22nd bill. I called AT&T, she stated that it was probably an email that I rc’d and opened up, therefore they auto enrolled me. She did cancel the subscription and credit me on the next bill, however I have to pay the charges on the current bill. She did say that Louisana had made it illegal for Qube, Inc to do this but as of yet that is the only state. Just make sure that if the text is not from a source that you know, text “stop” and they should not be able to charge you. Yes it is a scam and it looks like something would have already been done in all states to prevent this. For now I have to pay $45.26 in these charges.
March 4th, 2008 at 3:36 pm
hey you can put what is called a purchase block through at&t and that will require them to have a password
March 4th, 2008 at 11:41 pm
I just noticed at least for the last two months that I have been charge $19.99 from m-qube. I don’t know how that began but I will find out. I want my money back.
March 5th, 2008 at 10:56 am
Not really att’s fault Mqube bills att. att passes it on. a lawsuit should be filed against mqube/verisign. untill then keep a close eye on your bill and beware who you give your mobile number to.
March 6th, 2008 at 9:46 pm
I do not ever remember authorizing this. I got a text from this company and sent them one back to cancle and they said that i would no longer recieve any content. I recieved other texts after I had asked them to stop sending me them. I believe someone was using my cell phone number and putting it in.
March 7th, 2008 at 2:44 am
I just got my new bill and there is a charge for $32.40 from m-qube for a subscription that was never authorized. It was on my daughter’s cell phone and I know she didn’t order it. I called AT&T and they told me to go to their website and request a refund due to no authorization. It was denied saying I exceed my refund limit. I have only had these phones since Nov and have never requested a refund on anything. After 2 calls to AT&T they said they would credit my account in a month or 2 but meanwhile I have to pay this bill. Has anyone else noticed that every single person that has placed a complaint on this site has AT&T? I have not seen any other cell phone carrier mentioned. Wonder if AT&T has a stake in this m-qube?
March 7th, 2008 at 3:12 pm
I found the following link dealing with these charges by m-Qube. Hopefully, enough people complain and we can shut down these pinheads. It’s time they’re stopped. Here’s the link:
http://www.classactionconnect.com/?q=node/680
March 7th, 2008 at 6:31 pm
i just got my new bill and thereis charge was 101.07,iws realy shocked b/c i went to back home for two month and i closed my cell phone but fido charge me 101.07 dollars some mssages which is sent by m-qube ,so please any one who is authorised refund my dues
March 8th, 2008 at 4:17 am
I am an international student, and really upset the unauthorized charge from this m-qube. It always send some annoying messages to me when I am busying with my school work. I even don’t know every single thing about this company until i found my bill charged for extra $21.69. so i search it with google and found this site. Hope can get back my money and the only thing i afraid was it will keep sending message to me again even i had replied STOP to their message.
March 8th, 2008 at 4:55 am
Suddenly M-Qube charges me for something I didn’t order. I tried calling their phone numer: was put on hold, passed from one number to another and finally they hung up on me. How do I stop them from putting a $9.99 charge on my AT&T cell phone? Something needs to be done to stop this company. They are a fraud. AT&T customer service were kind enough to reverse the charges. They acted like they knew all about it. Toldme that this company was a third part contractor, but they couldn’t/wouldn’t give me a way to contact them. How can we put M-qube out of business or in jail?
March 9th, 2008 at 3:15 am
I got this stupid mqube thing on my bill. i called ATT and they said they would credit the account for the 19.99. I dont download ringtones or anything, but still I am charged. This is BS, and ATT is doing nothing about it!
March 11th, 2008 at 8:44 pm
Just got my Feb. ‘08 bill and had a $19.99 charge from M-Qube. I had this happen about 18 months ago, and now it’s happening again. It really pisses me off that I will have to spend an hour on the phone tomorrow with AT&T to get it removed. I’m thinking that M-Qube should have to reimburse all of us for time spent to get the charges removed from our bills! Class action? Count me in!
March 12th, 2008 at 12:39 am
dont send me messages on my cell phone anymore my # is []
March 11th, 2008 at 7:40 pm
I too have gotten billed for M-Qube and now Open Market. Both are through Buongiorno. I want this to stop. How can you unsuscribe?
March 12th, 2008 at 4:43 pm
I work for AT&T and I just want to say I HATE having to deal with m-qube and HATE the customer having to deal with m-qube! That goes for most of the people I work with. It IS a 3rd party contractor and I myself don’t know of a way to contact them. I’ve just had several of my regular customers coming in with the 19.99 and messages like “someone has a crush on you”, or “what kind of flirt are you?” and I KNOW these particular customers didn’t authorize or want the services. I thought I heard in the news where there is a bill trying to be passed to stop this type of “Spam” but I think the loop holes in the system are so large that it may be impossible. Looks like someone needs to design some spyware for our cell phones,… or!! Each individual manufactor needs to come up with some type of spyware in each phone and it not be any Extra cost to consumers.!!! Hey who knows,…. ?
March 13th, 2008 at 10:26 pm
[...] Sarah’s husband got online and started Googling the name of the company. All sorts of complaints came up going as far back as 2005 including class action suits, etc. There were all sorts of websites with forums just dedicated to complaints about this company I think it was called M-Qube. [...]
March 14th, 2008 at 3:03 pm
Did not authorize text messaging.Billed for it. Better Business Bureau Contacted.
March 14th, 2008 at 7:48 pm
Monthly charges since July 2007 till today for services never requested or received from m-qube. At & T has been contacted every month regarding this issue.
March 17th, 2008 at 12:54 am
been charged 9.99 twice a month for the past 5months on bid4prizes, ?.
and
19.99, twice a month for mobile messegers, that I never subscribed to this has been going on for at least 5 months, got charges taken off phone by AT&T and requested a block on anything that comes through the phone that I have to pay for. But I still want this action stopped, unsubscribe someone that has not subscribed, how? I went on line to bid4prizes, it asked for sign in and password before I can unsubscribe I tried every name and password I could think of and it came back “cannot find account” how does one get this scam, fraud, invasion of privacy, taken away.
March 19th, 2008 at 2:55 am
MCube charged my wireless modem card $5.99 per week. When I called Sprint and asked them to explain, they said the FCC allows MCube to send a text to any cell-phone, and if that text is not returned as a no-thank-you, the phone is signed up for the service. When I explained to Sprint that SMS going to a modem cell phone did not make sense, they agreeed. They said they would give me my money back – we will see! I called the FCC and they said they can punish Sprint, but not MCube.
March 19th, 2008 at 9:43 pm
I was charged by AT&T for the past 5 months 21.66 (a month) by this name: DIRECT BILL COMMUNICATION DOWNLOADS. I called the customer service. I asked them what is it, why they were charging me without my permition, they said because some people like to have this service. :OI He told me it is up to each customer to check their invoice. He gave me only 2 months back refund, what is unacceptable. It is not my fold, that I trust my cell phone company! They are taking advantage of people, who submit SAVE PAPER AND VIEW YOUR BILLS ONLINE. I can’t believe this is happening.
March 20th, 2008 at 5:49 pm
Att, M-cube, all happened to me. 19.99 shows up on bill, call ATT they remove it almost within me realizing it was some scam on the internet. I believe it was from myspace, some thing about, find out who has a crush on you, naturally I was intrigued and gave my phone number thats it no agreement to anything, and a month later, BILL scam. Thank you for starting this forum I thought it was weird ATT gave in so quickly, googled mcube while i waited and wa la, heres this page. I love humans connected.
March 21st, 2008 at 12:02 am
STOP BILLING TO MY WIRELESS PHONE
[moderated] I WANT MY REFUND OF $19.99 OR WILL TAKE TO THE BETTER BUSINESS BUREAU.
March 23rd, 2008 at 2:29 am
do not know what it was I purchased and unable to stop it
March 24th, 2008 at 12:42 am
I went to the site, http://www.usshortcodeswhois.com/ and couldnot find m qube there nor could I find someones number 71888 seems this is a bigger scam then was first reported.
March 26th, 2008 at 3:40 pm
I wondered why our Cingular/Att cell phone bill was going up for the last 2 months. I checked the bill and found a charge from m-cube,Inc on my husband’s cell phone! Called Att and they took care of it and said we would be refunded the charges of $19.99 for 2 months on a later bill. I put a block on any downloading charges. Hope it works. My husband said he didn’t sign up for anything.
March 27th, 2008 at 2:59 pm
I just got my bill from att and it said that I was charged for this group(CSW and m-cube) I did not download or purchase anything! Please refund me. I did not even sign up for this.
Thank you.
March 28th, 2008 at 10:14 pm
Important information about MQube and ATT complaints here:
http://www.cbsnews.com/stories/2008/02/29/national/main3892070.shtml
March 29th, 2008 at 11:30 am
I do not want AT&T to use my CPNI to offer additional products (6391815)
March 30th, 2008 at 12:12 pm
I got a text message one day, that said that I would be receiving daily text messages. And would be charged 9.99 per month. I did not make any such subscription. Nextel refunded my money, and currently waiting on my verification e-mail that says that I canceled the messages.
April 1st, 2008 at 7:10 am
I got my bill with the $19.99 charge from m-Qube Inc. I called AT&T. They took care of it right away. I was on the phone less than 15 minute. Great customer service.
April 1st, 2008 at 6:37 pm
Just received my AT&T bill and found a charge for $19.99 for a “Funmobile”!! Whatever that is!! I authorized no purchases on the 3 lines we have with AT&T. Can’t wait to stop by the AT&T store tomorrow and get a credit immediately or I will cancel our account and will not pay any early termination fees since AT&T is in breach of contract with us. The contract I signed is between AT&T (Cingular) and me. No where on that contract is a third party (m-Qube, Inc.) mentioned.
April 7th, 2008 at 3:40 am
I have Boost Mobile by Nextell. I have been billed $5.99 on two seperate occasions and I don’t have a clue what for. Both were billed from M-Qube. I have never bought or subscribed to anything from this company. The first I heard anything about them was seeing their charge on my phone. What can I do to get the $12.00 back and put a stop to this thievery? There must be someone, somewhere that can help all of us get our money back and prosecute these people for stealing. That is exactly what they are doing….plain out & out STEALING.
April 8th, 2008 at 12:51 am
I just reviewed my bill online (which i never do) and noticed this charge from m-qube, inc for $21.94. I immediately called AT&T and the very nice lady refunded me. She went on to advise me that these charges were on previous bills as well. I didn’t know this because i never look at my bill. I have never signed up for any such services. I live alone and use my phone for calling and receiving calls ONLY. I rarely use text. This has to be illegal. I am emailing all my friends to be on the lookout for this. I also filed a FCC complaint.
April 10th, 2008 at 3:20 pm
I’m being charged $9.99 for flycell. What?? which reminds me, a year ago I was suckered by that funmobile thing same as cynthia. I agree w/ you on that – calling them right now!!
April 10th, 2008 at 7:02 pm
don’t know how it got on my bill
April 11th, 2008 at 5:25 pm
We have exactly the same problem in the UK. Our mobile phone operators share the money with the companies that send these unsolicited text messages.
They take anything from a 20% to 50% share of the money they bill.
Your mobile companies have a similar revenue share agreement.
April 11th, 2008 at 5:27 pm
I have been charged for this for 5 months, I may drop ATT as a provider if I am billed again.
April 13th, 2008 at 8:34 pm
I have repeatedly found that m-Qube on our phone bills not just for my phone but also for my mothers. I have called the phone company to have it removed several times now and it is on there again to teh tune of $40.00. I am tired of this “slamming” crap and I want something done about this. We as the consumer have the right to chose what we want on our phones and when we want it added on there, and if we have not personally asked or requested to have this “program” added to our bill then I think that this company needs to find something else to do with their time instead of waisting ours!!
April 14th, 2008 at 3:23 pm
I would like to know if AT&T is aware of the fact that we have been slammed again,, I also am going on over 6 months of charges for this usless crap. I am seriously thinking of changing our provider,,, with anyluck at all we might get our money back..
April 14th, 2008 at 3:26 pm
$19.99 plus $.82 tax for a total of $20.81 for the past seven months for a service we never asked for in any way, shape, or form. This is certainly a scam. Something like this absolutely needs a double-opt in feature to authorize. AT&T reinbursed me for this month, and said that it is “blocked” from my phone going forward.
April 14th, 2008 at 4:55 pm
What a scam!!!! I have no idea why these charges started appearing on my bill. I am however luckier than some, I only had one month charged. At&t was kind enough to waive the fee and said they will put a stop on my account so they will not be able to charge me in the future. Warn everyone you know about this company. No telling how much money they are scamming from people.
April 15th, 2008 at 2:51 pm
Its a sad state of affairs when our country lets corporate America steal from its citizens. I got an m-Qube Inc charge in my last bill. The agent at the AT&T service desk was very helpful and polite and has blocked future purchases and requested a credit, but I wonder how many folks don’t even look at their bills and are getting ripped off
April 15th, 2008 at 9:29 pm
AT&T and your other network operators are conning all of you. They are all sharing the money with companies like m-Qube.
In the UK the network share can be up to 50%. Your network providers are laughing all the way to the bank.
April 16th, 2008 at 6:11 am
I looked at our AT&T cell bill for the first time today and found a $19.95 charge I didn’t recognize. I contacted AT&T and they told me it was M-Qube and that I had been receiving that charge for 7-months, even though I have never accessed the web with my phone. I use my PDA for that and it is not connected to my phone in any way. What a rip off. I have sent this info to our Attorney Generals office as a complaint.
April 16th, 2008 at 3:12 pm
For, it happened the same as Warren described. I clicked on a link on Facebook, and all of the sudden,I started receiving this messages on my cell phone. There was nothing explaining how to quit receiving those annoying messages and there was nothing explaining that I would have to pay for that ridiculous service. I didn’t authorize them to do this! A real scam!
April 16th, 2008 at 3:19 pm
mqube is doing the same thing to me… $9.99 per month for something i never requested!!
April 17th, 2008 at 10:17 pm
i want to be refund for evereything i paid okey, thank you.
April 18th, 2008 at 11:19 am
this website took $9.99 off of my phone and i whould like all my money back. and i never requested for this.
April 20th, 2008 at 3:55 pm
my sister signed me up for this and i want to be let off this messenger thing so plz take me off
April 20th, 2008 at 6:07 pm
This m-Qube is a rip off! I didn’t order anything from this company/web. please STOP messages me and END charging me! QUIT!
April 20th, 2008 at 7:36 pm
ok..this is in defense of cell phone providers that u guys bash for this. im an att cust service rep i get 10 calls a day at least about mqube subscriptions.i remove them every time.it is a third party we have nothing to do with you being charged.we’re told to cancel and remove from the bills but it takes 1 billing cycle because it is a third party.i have heard at least from my company that they are looking into how to ban mqube from billing because of this but iwanted to defend the cell companies because they didnt charge you it just gets applied to the bill like other third party content like mobi tv and the weather channel.
April 20th, 2008 at 10:57 pm
HEY TRISH…YOU MUST THINK WE ARE ALL STUPID!!! HAVEN’T YOU SEEN HOW MANY PEOPLE HAVE POSTED THAT THEY ARE HAVING A PROBLEM GETTING THESE CHARGES REMOVED!!! DO YOU THINK WE ARE ALL LYING? IT HAPPENED TO ME TWICE AND BOTH TIMES THEY TRIED TO SAY IT WAS MY FAULT. IF YOU REALLY THINK THAT AT&T OR OTHER PROVIDERS DON’T HAVE A CLUE OR PART IN THIS, THEY ARE REALLY GETTING THEIR MONEY’S WORTH OUT OF YOU…HOW GULLIBLE YOU ARE. I REALLY HAVE TO LAUGH WHEN YOU SAY THAT M-QUBE JUST CAN PUT THEIR CHARGES ON AT&T’S, AS WELL AS OTHER PROVIDERS’ BILLS, WITHOUT THE PROVIDER’S KNOWLEDGE OR CONSENT. HOW NAIVE ARE YOU? NOTHING “JUST GETS APPLIED” WITHOUT SOME KIND OF A CONTRACT BETWEEN THE COMPANIES. YOU MAY REVERSE THE CHARGES, BUT ONLY BECAUSE AT&T OR WHOEVER YOU WORK FOR, MUST REMOVE THESE FRAUDULENT CHARGES IF THE CONSUMER DIDN’T INCUR THEM.
April 21st, 2008 at 6:45 am
I just noticed this charge on my daughters cell phone bill. I will be reporting this to the BBB and asking that AT&T remove this from our account. Our bill is auto deducted from our checking account each month so it sucks if the credit won’t show up until that time. WHAT A HOAX!!!!!!!
April 23rd, 2008 at 9:46 am
Cathie. First of all, the caps lock key is ironically located 9/16th’s of an inch to the left of your pinky finger, which is all you need to move your hand to avoid sounding like a complete dolt. Secondly, if you are capable of reading (which i would assume from your very intellectual argument above) you must be aware of the print at the bottom of the screen which provides the cost of each additional text message. This is not a simple feature your phone provider turns on and off. It’s a 3rd party charge you incur willingly. If you don’t like it, don’t ask for it. Before calling in about a billing dispute, try calling the actual 3rd party to complain. Your phone people have nothing to do with it. Do you call your landlord because you hire a landscaper to cut your grass and he botches the job? No, you call the 3rd party. Wake up. Seriously, there should be a required IQ test before anyone is allowed to purchase cellular equipment.
April 23rd, 2008 at 3:05 pm
You have to watch who you give your phone number to.. anything on TV asking you to text them something for jokes, messages, dating, etc, ALL this crap has a monthy recurring charge listed in the fine print. It’s not the cell providers fault that you people aren’t reading the fine print when you punch your phone number into online contests and whatnot. It is not the responsibility of your cell provider to contact you and say “Hey, you’ve added a third party vendor feature, did you REALLY want to do this?” Not going to happen. Watch where you put your number, and watch who you give it to. These companies CAN NOT sign you up for things without you giving them your number in some way. IF you (like everyone else here) are being charged for something you didn’t -knowingly- sign up for, contact your customer service reps. They can and will remove these features, and MIGHT be willing to credit your accounts.
April 24th, 2008 at 3:03 pm
I posted the #2 comment on this complaint thread and I have read all of the complaints that have followed throughout the months. Finally someone has hit the nail on the head. Comment #253 by Charles is %100 spot on.
April 24th, 2008 at 3:18 pm
Just called AT&T about charges that I don’t remember purchasing. Took about 5 minutes for them to remove the charges and credit back $60. BTW, they will only credit up to 120 days. Don’t be like me, check your bill each month.
April 24th, 2008 at 6:33 pm
CHARLES….I NEVER ONCE SIGNED UP FOR ANYTHING..NEVER VOTED FOR ANYTHING, ETC. I’M VERY PRIVATE W/MY PHONE NUMBER AND THERE ARE OTHERS WHO HAVE POSTED WHO ARE EQUALLY AS PRIVATE AS I AM. THERE ARE, OBVIOUSLY, WAYS TO BE BE CHARGED FRAUDULENTLY IF IT IS HAPPENING TO SO MANY ADULTS.
April 24th, 2008 at 7:00 pm
Again with the capslock cathie…seriously. Get your keyboard looked at. Fraudulent charges are fraudulent. Which means illegal. Which means criminal investigations and government bodies getting involved. Which means television companies and networks would drop the commercials like a bad habit because they don’t want affiliation with criminal organizations. The reason that so many adults are getting charged is because they are too lazy to read the fine print. You can’t pass the buck here. The only people who are going to sympathize with you are other dolts who fell into the same trap. Accept responsability for your actions and learn how to BE an adult.
April 25th, 2008 at 8:56 am
JOSH…PERHAPS YOU SHOULD READ MY COMMENT AGAIN. MY COMPLAINT HAD NOTHING TO DO W/TEXT MESSAGING, IT HAD EVERYTHING TO DO W/FRAUDULENT CHARGES. PER YOUR SUGGESTION, MONTHS AGO I HAD ALREADY TRIED TO CONTACT M-QUBE..THEIR PHONE NUMBER ON MY CELL PHONE BILL CONNECTED ME TO AT&T WHO PLAYED DUMB AND SAID THAT I MUST HAVE DOWNLOADED SOMETHING, BOUGHT A RINGTONE, ETC., WHICH I NEVER DID. YET, AT&T TRIED TO MAKE ME ACCOUNTABLE FOR THESE CHARGES. FINALLY THEY REVERSED THE CHARGES AND AFTER WATCHING MY BILL CLOSELY ANOTHER M-QUBE CHARGE SHOWED UP A FEW MONTHS LATER. AGAIN, AT&T DENIED CULPABILITY BUT REVERSED THE CHARGES. I HAD TO PUT A ‘PARENTAL BLOCK’ ON FEATURES WHEN I DON’T EVEN HAVE KIDS USING MY CELL PHONE. AS FAR AS CONTACTING M-QUBE DIRECTLY, I ALREADY DID THAT TOO. THE ARE LOCATED RIGHT HERE IN MASSACHUSETTS WHERE I LIVE. THEY ARE IN WATERTOWN, MASSACHUSETTS AND THEY ARE EVEN LESS RESPONSIVE THAN AT&T. I HAVE ALSO CONTACT MY LOCAL STATE REPRESENTATIVE AND THE BETTER BUSINESS BUREAU TO FILE COMPLAINTS. SO, AS YOU CAN SEE, I’VE ALREADY COVERED THE BASES YOU SUGGESTED. WITH REGARDS TO THE CAPS, IT’S EASIER TO READ.
April 25th, 2008 at 10:47 am
SO JOSH, I’M TO ASSUME THAT ALL OF THE PEOPLE WHO COMMENTED HERE THAT THEY HAVE BEEN BILLED FOR SERVICES THEY DID NOT INITIATE ARE LYING? SOMEHOW SOME CELL PHONE ELF IS WREAKING HAVOC W/THEIR CELL PHONE CHARGES. YOU ARE INSULTING ALL OF US WHO HAVE BEEN BILLED DELIBERATELY IN ERROR. PERHAPS IF IT HAPPENED TO YOU, YOU WOULD REALIZE THAT WE ARE TELLING THE TRUTH. SINCE YOU HAVE ALL THE ANSWERS, MAYBE YOU CAN EXPLAIN TO THE MAJORITY OF US WHAT IS HAPPENING HERE. BOTH MY HUSBAND & I HAVE THE ONLY CELL PHONES ON OUR ACCOUNTS. NEITHER ONE OF US ACCESSES THE INTERNET ON OUR PHONES & NEITHER ONE OF US HAS RESPONDED TO ANY TIME OF OFFER WHICH WOULD PRECIPITATE THE USE OF REPLYING VIA CELL PHONE. THE MINUTE I SAW THE INACCURATE CHARGE I CALLED AT&T TO FIND OUT WHAT WAS GOING ON. YOUR CALLING THE ADULTS WHO HAVE POSTED THEIR PROBLEMS HERE “LAZY” IS OFFENSIVE. WE HAVE LEGITIMATE COMPLAINTS EVEN IF YOU DON’T THINK SO. THERE IS NOTHING WRONG W/MY KEYBOARD…I’VE MADE MY LIVING FOR OVER 40 YRS. USING ONE.
April 25th, 2008 at 11:06 am
JOSH…YOU ARE THE ONE CALLING ME A DOLT AND ALSO COMMENTING THAT I SHOULD LEARN HOW TO BE AN ADULT. ARE YOU ACTING LIKE AN ADULT CALLING ME AND THE OTHERS ON THIS BOARD DOLTS? WHO ARE YOU TO BE JUDGE AND JURY TO ALL THESE PEOPLE WHO HAVE LEGITIMATE COMPLAINTS ABOUT THESE CHARGES? YOU ARE THE ONE WHO HAS NO BUSINESS POSTING ON THIS SITE AS ALL YOU HAVE DONE IS CRITICIZE THOSE OF US WHO HAVE BEEN BILLED FOR CHARGES THAT WE HAVEN’T INCURRED. I THINK YOU ARE THE ONE WHO NEEDS TO GROW UP AND BEHAVE LIKE AN ADULT.
April 25th, 2008 at 11:28 am
I changed my cell service plan with At&T and started getting some cutsie text message hints on my cell phone about approaching girls. I do not subscribe to text messaging and just thought it was their way to get me familiar with it, so just deleted the messages since I saw no way to stop them. Well after studying my bill, I found out I was being charged for the incoming message and a 19.99 fee per month! Wow, At&T said I must have subscribed through my cell phone (which I did not). They wiisued a credit without a fight, but how many people are being victimized like this without knowing? Cell companies knowingly let this happen, what kind of criminals are out there like wolfs in sheeps clothing? We need to expose this and get the government involved so they can finally help us!
April 25th, 2008 at 11:56 am
Just call AT&T and they should fix it and credit you right away. I had the same problem. I signed up for a “free” horoscope months ago. I never looked at the bill until today and saw that I was being hit with a $19.99 monthly charge. I called AT&T and a friendly CSR by the name of Cindy quickly fixed the problem and gave me 2 months credit. She also adjusted our rate plan to one that was more favorable and I got a $56 credit from it.
April 25th, 2008 at 12:21 pm
I see there are some people doubting those of us who complained about the m-Qube charges. There are a couple comments saying that we must’ve signed up for this or that via text messages. I can assure you that is not so in my case(and I suspect others, too). I don’t even know how to text message and I got the charge. I don’t give out my cell number to anyone except friends and family. So, for those who think we must be dolts, get the facts before you go off the deep end. It IS possible to never, EVER give out your cell number and still get unwanted charges.
April 25th, 2008 at 2:54 pm
Check your bill monthly. Regardless of how something you didn’t ask for gets charged on your bill, calling AT&T will solve your problem, and not charge you for it. Letting go for several months and trying to get AT&T to credit you for all the months you got charged isn’t going to happen. They were kind enough to credit 2 months for me. It’s my fault I didn’t catch it sooner. Once I did call, it was handled quickly and politely. For those who are having problems getting this fixed, IT’S PROBABLY BECAUSE YOU’RE SHOUTING. :O)
April 25th, 2008 at 4:19 pm
JOSH – IF YOU OPEN YOUR MOUTH A LITTLE FUTHER YOU CAN PROBABLY GET BOTH FEET IN
April 25th, 2008 at 10:22 pm
I suggest you all try and understand why this fraud is being permitted and where much of your money is going.
The Governments of each country where this type of fraud occurs auctioned the mobile cell phone operating licenses (license to bill) to the highest bidders. The operators borrowed billions from city investors to pay for these licenses.
At the same time financial experts warned the bids were far too high and had concerns as to how the investment was going to be repayed.
The international Trade Body for the mobile operators is the GSM.
They lobbied the European governments on behalf of their members for them to be exempt from the laws that banks and credit card companies are subject to.
From what I have read the same thing has happened here.
The reason the GSM gave the European Governments to be exempt from those financial regulations was that they would prove a barrier to the billing of ‘innovative’ services and that would impact on future investment into the market.
Does this go someway to explain why our politicians and regulators are unable or unwilling to put a stop to this billing scandal?
April 26th, 2008 at 8:59 am
^^^ Amen. Or should I say AMEN?
April 26th, 2008 at 11:02 am
By the way….my “Amen” remark was for Roxanne’s comment. I like Brian’s, too, but was referencing Roxanne’s remarks. Just an FYI….,.
April 26th, 2008 at 9:29 pm
ROXANNE…A DOUBLE HIGH FIVE!!! AND BOY I DO LOVE THOSE “CAPS”!!!
April 27th, 2008 at 1:31 am
JOSH..ONE MORE TIME AROUND…SERIOUSLY–FYI, FRAUDULENT DOES NOT MEAN ILLEGAL. FRAUDULENT MEANS DECEITFUL, DESIGNED TO DECEIVE, DISHONEST, NOT TRUE, OR FAIR, AND INTENDED TO DECEIVE PEOPLE. ACCEPT RESPONSIBILITY HERE AND LEARN THE DEFINITIONS OF THE WORDS YOU ARE USING BEFORE YOU THROW THEM OUT THERE AND SHOW EVERYONE WHAT A DOLT YOU ARE…DEFINITION OF DOLT: A STUPID PERSON–AN OFFENSIVE TERM THAT DELIBERATELY INSULTS SOMEBODY’S INTELLIGENCE–BOOYAAAHHH
April 27th, 2008 at 1:53 am
OK..WE ALL THOUGHT THAT THIS RAMMING WAS LIMITED TO CELL PHONES, BUT NOPE…CHECK OUT THE VERIZON COMPLAINTS–#118 FROM JASON…THIS IS GETTING EVEN MORE SERIOUS WHEN THESE COMPANIES ARE ACCESSING COMPUTER “STICK CARDS” READ ON http://classactionconnect.com/cell_phone_issues/2007/08/16/verizon-complaints/
April 27th, 2008 at 2:00 am
Once again I have called AT&T to have this crap removed off of 2 cell phones. There are 3 cell phones on our bill and 2 of the 3 get slammed regularly. Now this time when I called them they offered a $40.00 rebate on both phones as well as putting a block on these things from showing up again. Do you think that this is going to work?? I seriously doubt that it will. I don’t know about everyone else but I am so tired of paying for things that have not been requested. These phone companies have a monopoly going on between each other and slamming us, the consumer, with ironious charges that were not requested, whether online or thru the phone itself, is assinine. I realize that our cell phones are handy to have,, but not to the extent that we should have more charges placed on our bill every month.
It is too bad that we can’t boycott the cell companies like we do the fuel companies.
April 27th, 2008 at 1:44 pm
I have just today discovered M-Qube, and thanks to your site I now have some idea as to why it appeared on my bill. Only today I found a charge for $21.66 on my daughter’s part of my phone bill. After asking her she can only recall foolishly entering her cell # into a site to receive a FREE ring-tone. Which she couldn’t receive. She is well aware I do not sanction buying or signing up for anything without my permission, and she takes this very seriously. So – my 11 year old has been duped into having her Dad charged over $60… I believe in unwanted unused services of some kind… it has taken me hours going thru AT&T’s slow laborious site of endless itemized charges to discover when it started being billed. As you can imagine I am not happy. And have to call AT&T tomorrow.
April 27th, 2008 at 8:14 pm
Cathie: Anyone posting in all caps is a neurotic person trying to speak loud over a crowd. IT IS ANNOYING AND HARD TO READ! Josh is right!!!!
April 27th, 2008 at 11:19 pm
Everybody: Check your bills each month! If you spot a problem, AT&T fixes it right away. As stated, AT&T customers use countless 3rd parties to access their phones, even M-Qube, with their consent. How does AT&T manage this? And CATHIE, the usage of caps is getting old. You say it is easier to read, but you have no problem reading Josh’s post without the caps lock on, so what’s the point? And for those of us reading it, it’s annoying. And Robyn, good luck with boycotting gas. You’ll have to get some sometime. And if you boycott a certain company, other companies from whom you’ll be buying will raise their prices due to demand. ;o>
April 27th, 2008 at 11:20 pm
CHRIS…WHO ARE YOU TO ASSUME I DON’T HAVE DIFFICULTY READING THESE COMMENTS? I AM NOT BLIND BUT EVEN WITH PRESCRIPTION GLASSES, THE FONT HERE IS TINY & FOR ME, IT IS DIFFICULT BUT NOT IMPOSSIBLE TO READ. I’M SURE OTHERS FIND IT TOO SMALL AS WELL, BUT I CAN’T SPEAK FOR THEM–I CAN ONLY SPEAK FOR MYSELF. UP UNTIL NOW THERE WASN’T ANY DIALOGUE REGARDING THE CAPS UNTIL JOSH AND HIS NAMECALLING. (I FIND IT STRANGE THAT THE CAPS BOTHER YOU, BUT THE NAMECALLING DOESN’T.) I DON’T TELL ANYONE TO TYPE IN CAPS SO I CAN READ IT EASIER, SO I DON’T SEE WHY MY, OR SOMEONE ELSE’S COMMENTS TYPED IN CAPS SHOULD BOTHER ANYONE. IF YOU SEE LARGE FONT, AND IT’S ANNOYING TO YOU, THEN DON’T READ IT, BUT DON’T SAY THAT “FOR THOSE OF US READING IT, IT’S ANNOYING.” YOU CAN ONLY SPEAK FOR YOURSELF. UP UNTIL NOW, NO ONE HAS SEEN FIT TO REMARK ABOUT IT AND THERE HAVE BEEN 11 OTHER COMMENTS POSTED ON THIS PAGE IN CAPS. YES, THE MAJORITY OF COMMENTS ARE TYPED IN LOWER CASE, I CAN SEE THAT. IF THE MODERATORS OF THIS BLOG DON’T WANT CAPS, THEY’LL MAKE IT KNOWN, AND OF COURSE I WOULD COMPLY. BUT I’M NOT GOING TO ACQUIESCE TO NAMECALLERS OR THOSE WHO ENJOY DEMEANING OTHERS WHO THEY DON’T EVEN KNOW. THE ISSUE HERE IS THE UNETHICAL BEHAVIOR OF M-QUBE AND AT&T. AS FAR AS AT&T FIXING IT RIGHT AWAY, THEY MAY BE DOING THAT NOW, BUT IN THE BEGINNING THEY DUMMIED UP AND PLAYED STUPID AS TO THESE CHARGES, DOING EVERYTHING THEY COULD TO BLAME THE CUSTOMER AND GIVE NO REFUNDS. I HAD TO FIGHT TOOTH AND NAIL LAST FALL TO GET A REFUND ONLY TO HAVE ANOTHER FRAUDULENT CHARGE SHOW UP AGAIN 2 MONTHS LATER. #237 – ROBYN STATED SHE HAD REQUESTED SEVERAL TIMES FOR CREDIT ONLY TO BE BILLED AGAIN. AND DESPITE THE FACT THAT CONSUMERS HAVE BEEN COMPLAINING SINCE LAST SUMMER, THESE CHARGES CONTINUE TO APPEAR ON BILLS. THIS IS WHAT THIS BOARD IS ABOUT AND NOTHING ELSE.
April 28th, 2008 at 6:20 pm
ANTHONY #275…WHAT ARE YOU—A PSYCHIATRIST DIAGNOSING ME AS A NEUROTIC? I DID GET A LAUGH OUT OF THAT. THERE ARE NO CROWDS HERE AND YES, I KNOW THAT TYPING IN CAPS MAY INDICATE “SHOUTING” BUT I HAVE EXPLAINED WHY I TYPE IN CAPS. IF YOU DON’T LIKE THE EXPLANATION, THEN DON’T READ THE POSTS. IT’S TOO BAD THAT PEOPLE JUST CAN’T STICK TO THE SUBJECT OF THIS BOARD.
April 28th, 2008 at 6:27 pm
Cathie, yes, I am a PSYCHIATRIST.
Next time you go to a news stand, book store or public library, ask where you can find the books/magazines that are published with all CAPS. Then take notice to the strange look they will have on their faces.
April 28th, 2008 at 7:55 pm
YOU KNOW. IT REALLY IS QUITE PATHETIC… THAT A VERY RELEVANT ISSUE… HAS BEEN HIJACKED BY A COUPLE OF INTOLERANT INDIVIDUALS… WHO CANNOT SEE BEYOND ALL CAPS. PLEASE… I spent last night trying to figure out why I had been charged for this scam. Fortunately AT&T erased the charges today. You really are small-minded if you can’t “read” a post if it’s delivered in CAPS. GROW UP! And focus on the issue. Thank you all for your posts. Good night from New York City.
April 28th, 2008 at 8:44 pm
ANTHONY…AS I SAID BEFORE, THE SUBJECT OF THIS BOARD IS FRAUDULENT BILLING. YOU ARE TAKING THIS TO AN ABSURD EXTREME W/THIS BOOK STORE, LIBRARY STATEMENT. I’VE ALREADY EXPLAINED THE SIMPLE REASON I TYPE IN CAPS. WHY CERTAIN PEOPLE WANT TO TURN THIS INTO A BIG DEAL IS BEYOND ME. AND IF YOU ARE A PSYCHIATRIST, THEN I’M THE QUEEN OF ENGLAND. LET’S STICK TO THE SUBJECT ONCE AND FOR ALL.
April 28th, 2008 at 8:54 pm
KEN…I’M GLAD YOU GOT YOUR CHARGES REVERSED. KEEP MONITORING YOUR PHONE BILL THOUGH, BECAUSE THEY REVERSED MY CHARGES ALSO, ONLY TO BILL ME AGAIN A COUPLE OF MONTHS LATER.
April 28th, 2008 at 9:01 pm
Thank you Cathie, I will keep an eye out. Maybe Anthony and Chris are the CEO and CFO of M-Qube respectively? No uninvested individuals could be so immature. I believe this may be the beginning of the end of these types of charges… with a bit of luck. Best. K
April 28th, 2008 at 9:19 pm
Welcome to the CATHIE and Ken love-in. Ken, if you read each of my posts, I addressed the issues I had with M-Qube, and how I had resolved them, so your CFO remark contradicts your remark on “focusing on the issue”. Typing in caps IS annoying, TO ME, and most others. Addressing the issue is hardly being intolerant. In most circles, typing in caps is considered SHOUTING. This is probably why Cathie was having problems with AT&T, the whole attracting more flies with honey than vinegar thing. As stated, check your bill every month, and be careful who you give your number to. If something is free, and requires your phone number, chances are it’s not free.
April 29th, 2008 at 9:57 am
KEN…I’D LIKE TO THINK THIS TYPE OF BILLING WILL STOP, BUT IF YOU CHECK OUT MY POST #272..IT SEEMS IT’S GOING BEYOND CELL PHONES AND EFFECTING PEOPLE’S COMPUTERS AS WELL. HERE’S A LINK TO THAT PERSON’S COMMENT http://classactionconnect.com/cell_phone_issues/2007/08/16/verizon-complaints/
April 29th, 2008 at 1:00 pm
m.qube charge of $19.99 showed up on our bill this month. i have no idea who they are, and never authorized the charges.
April 29th, 2008 at 4:10 pm
allways pay my bill some times don’t look today i did and i notice this $19.99 charge on my bill for my sons # i ask my son and he says he never order anithing since he always make his own ring tones but m-qubeinc. may pull some info from myspace this is a fraud been charge since who knows when
April 29th, 2008 at 11:14 pm
These azzholes got 2- of my cell lines and charge $19.00. I dont know how long they ripped me off before I found out!
April 30th, 2008 at 10:47 am
Can anybody shut this company down???
April 30th, 2008 at 10:48 am
Cathie,
There is no fraudulent billing going on and M-qube is not billing people at random. People are giving their number out, to what they think is a free service and it is not. As you stated, you need to type in all caps due to your eyesight so obviously you didn’t see the FINE PRINT.
BTW – I usually type my posts in Microsoft-word first, using a larger font, and then I copy and paste my post from Microsoft-word into the online text box and then submit my comment! Typing in all caps online is considered to be a RANT that is hard to read in most online forums…
April 30th, 2008 at 11:07 pm
JERZY JOE…MAY I REITERATE..I DID NOT GIVE OUT MY NUMBER TO ANYONE OR ANY “FREE” SERVICE. I NEVER ORDERED A RING TONE, NEVER WENT ON THE INTERNET WITH MY PHONE, AND NEITHER DID MY HUSBAND. ALSO, THERE ARE SOME ONLINE FORUMS WHERE THE FONT IS LARGER AND EASY TO READ. THIS ONE IS NOT ONE OF THEM. ALL THINGS BEING EQUAL, I PREFER TO TYPE IN CAPS ON THOSE BLOGS WHERE THE TYPEFACE IS TINY. BTW..I TRIED YOUR SUGGESTION RE: MICROSOFT WORD AND THE FONT IS STILL SMALL, AS YOU CAN SEE BY YOUR POST, YOUR FONT IS AS SMALL AS ALL THE OTHERS.
May 1st, 2008 at 5:15 am
JERSY JOE..P.S. I COULD UNDERSTAND IF THERE WERE A HANDFUL OF COMPLAINTS, BUT WE HAVE SO MANY PEOPLE COMPLAINING ABOUT THIS, INSISTING THAT THEY NEVER GAVE OUT THEIR NUMBER, NEVER ORDERED ANYTHING “FREE”, THAT THERE MUST BE SOME TRUTH TO THIS FALSE BILLING.
May 1st, 2008 at 5:17 am
Jerzy Joe. there is fraudulent billing going on and many people are billed without clicking into anything and especially when the “fine print” you refence is unambiguous” The Florida attorney General would not have stepped in and levied over a six million dollar fine to which AT&T would have agreed had everything been kosher, would they??? The New Jersey attorney General is presently investigating the matter also and I presume so too are several otherr states….
May 1st, 2008 at 6:31 am
I just had a 19.95 m-qube charge removed from my AT&T account. I saw something on the net that said, “when will you die” and it asked me to enter my cell phone number to get a free text message. I didn’t realize I was going to incur monthly charges of 19.95… AT&T removed it with no hassle!
FYI – Anyone who is having trouble reading SMALL FONTS on the net; while using the Internet Explore Web Browser – simultaneously hold down CONTROL & SHIFT on your keypad and then TAP on your PLUS KEY and your web page font size will INCREASE with each TAP.
Hope this helps!
May 1st, 2008 at 7:13 am
Cathie,
I think most of the people here posting comments “with claims of fraud,” are in the heat of the moment.
They feel ripped off and later realize that the charges were something they caused themselves. However, they do not feel the need to repost stating that, “they were wrong” after their problem with m-qube has been solved.
You misunderstood me regarding WORD. I meant to type your post in Microsoft Word “using a large font” so you could see what you are typing only. When you post your comment here, the large font will revert back to the forum default font size. Silly me, I didn’t realize that you wanted to read your post again and again and again after it has been posted.
May 1st, 2008 at 8:17 am
JERZY D…THANKS FOR YOUR POST. IT’S TRUE THAT THE FLORIDA ATTORNEY GENERAL PLACED A HEFTY FINE REGARDING THIS. THIS VALIDATES THE FACT THAT THESE ARE FRAUDULENT CHARGES. NORMALLY, I WOULD HATE TO WISH THIS FRAUDULENT BILLING ON ANYONE, BUT AT THIS POINT, I HOPE THAT THOSE WHO CONTINUE TO PREACH DOWN TO THOSE OF US WHO HAVE BEEN AFFECTED, WHO GO ON AND ON ABOUT HOW IT MUST HAVE BEEN OUR FAULT, WHO INSULT OUR INTELLIGENCE WITH REMARKS LIKE WE MUST HAVE MADE CLAIMS OF FRAUD “IN THE HEAT OF THE MOMENT” FIND THEMSELVES WITH THIS CHARGE ON THEIR BILL. ONLY THEN WILL THEY REALIZE THAT MANY OF US HAVE LEGITIMATE CLAIMS OF THIS UNETHICAL BILLING.
May 1st, 2008 at 12:42 pm
ANGELA..YOU ARE ONE OF THE FEW WHO HAVE ACKNOWLEDGED THAT SOMEHOW YOU INCURRED THIS CHARGE BY SOMETHING YOU DID ON THE INTERNET. I KNOW THAT YOUR ACCEPTANCE OF “FAULT” WILL MAKE AT LEAST ONE OTHER POSTER HAPPY, SINCE THEY BELIEVE THAT WE ALL MUST HAVE DONE THIS TO OURSELVES. HOWEVER, THERE ARE MANY OF US WHO HAVE NOT DONE ONE BLESSED THING TO INCUR THESE CHARGES. I’M GLAD YOUR PROBLEM WAS RESOLVED SO QUICKLY.
May 1st, 2008 at 12:47 pm
ANGELA…I TRIED THE TIP YOU POSTED TO INCREASE THE FONT SIZE ON THE PAGE, BUT IT DIDN’T WORK. TOO BAD, BECAUSE I CERTAINLY WOULD HAVE USED IT.
May 1st, 2008 at 12:50 pm
JERZY JOE….FOR THE LIFE OF ME, I CAN’T UNDERSTAND WHY YOU AND OTHERS REFUSE TO ACKNOWLEDGE THAT SOME OF US HAVE DONE ABSOLUTELY NOTHING TO INCUR THESE CHARGES. I SUPPOSE IF IT EVER HAPPENS TO YOU, OR SOMEONE YOU KNOW, THAT WILL BE THE ONLY TIME YOU WILL BELIEVE THE POSTERS ON THIS BLOG….SILLY YOU.
May 1st, 2008 at 12:52 pm
CATHIE,
Nobody’s denying the fact these are fraudulent or deceptive charges. So you think MQube just randomly pulls numbers out of the air. Someone subscribed you to the service. If you typed your number ANYWHERE, this might have happened. As for typing in Microsoft Word, you CAN adjust the font setting at the top. Try 72, that might work for you. See, it’s not just Josh or myself having the issues. ;o)
May 1st, 2008 at 4:19 pm
CATHIE,
I AM SORRY THAT YOU DON’T KNOW HOW TO USE A COMPUTER. EVERY COMPUTER’S FONT SIZE CAN BE INCREASED OR DECREASED, YOU JUST HAVE TO FIGURE IT OUT. YOU ARE PROBABLY USING AM OLD COMPUTER WITH AN OLD VERSION OF WINDOWS.
I SAID THIS WOULD ONLY WORK IN “INTERENET EXPLORE”. IT WILL NOT WORK IN I.E. AOL… TRY DOWNLOADING FIREFOX. THIS WEB BROWSER HAS A “VIEW TAB” THAT WILL ALLOW YOU TO INCREASE OR DECREASE THE TEXT SIZE. ITS SO SIMPLE THAT EVEN A CHILD CAN FIGURE IT OUT!
May 1st, 2008 at 4:33 pm
ANGELA…I ACTUALLY DO KNOW HOW TO USE A COMPUTER SINCE IT’S PART OF MY JOB AND I’VE BEEN USING COMPUTERS FOR OVER 30 YEARS, MY FIRST COMPUTER WAS AN APPLE II GS. MY COMPUTER IS ONLY 2 YRS. OLD AND I HAVE THE MOST RECENT UPDATES OF WINDOWS. I DO HAVE FIREFOX DOWNLOADED, AS WELL S INTERNET EXPLORER. AND I’LL TRY THAT. I USUALLY GO ON THE INTERNET VIA AOL, BUT I ALSO HAVE COMCAST. THANKS FOR THE TIP. AT THIS POINT, I’M DONE W/ALL THE REMARKS AND WILL CONTINUE TO TYPE I THE WAY I WISH. THOSE WHO DON’T LIKE IT DON’T HAVE TO READ IT.
May 2nd, 2008 at 10:10 am
CHRIS..YAH, I SEE THEY’RE COMING OUT IN DROVES HERE REGARDING MY CAPS. AS I JUST SAID TO ANGELA, I’M DONE W/THIS ISSUE AND WILL CONTINUE TO TYPE AS I WISH. I DON’T HAVE TIME TO ENTERTAIN THIS ISSUE AS IT IS INSIGNIFICANT TO ME.
May 2nd, 2008 at 10:11 am
m-Qube Inc. billed my ATT phone for $40. before it was caught, stopped and credited back. How in the hell are these f*ckfaces getting away with this type of fraud? Where is m-Qube Inc. located, anyone know?
May 2nd, 2008 at 4:13 pm
John– I found this mailing address for m-Qube:
M-Qube, Inc
311 Arsenal Street
Watertown, MA 02472
May 3rd, 2008 at 2:07 pm
I have two charges from mqube on my phone. I have no idea what these are for.
May 5th, 2008 at 12:57 pm
i have been charged for a Ringtone/AnswerTone/Game
for $14.99 to my prepaid att wireless phone i have no idea how they doing this i never order that please help me
May 6th, 2008 at 10:57 am
My beef is with Fido Cathy again bilking a family out of $200 over three months (we were slow to realize what was happening!).
Now after two complaints I’ve basically been told that Fido is not responsible. 308 complaints is a lot of complaints on this website. So what’s to be done? I’ve contacted the Better Business Bureau, Canada AM, Protegez vous, and Consumer Alert. Hopefully this will light a fire under someone’s arse.
May 6th, 2008 at 6:47 pm
I did not know I was being charged until I had my service suspended. There was something not right in the bill that I got and when I finally got to sit and see what the details was, it was something that I never signed up for or downloaded or acknowledged. I was using a very primitive cell phone in which Internet service is hardly functional. I called AT&T for this. The customer rep said she would credit me the amount for this month but not for months that I was being billed before. I then talked with the dispute department and the lady said I would be credited. AT&T has one of the worst services they offer as they won’t waive the fee that is required to bring the service back up (which was because I did not pay the bill owing to the fact that I was being billed for things that I never signed up for). I am cutting off two of my services very soon with AT&T. They are rippers.
May 6th, 2008 at 7:16 pm
I’m glad that I stumbled upon this website; I hope something can be done to stop m-Cube and others like them. I had a similar experience. I just learned that for at least five months, I have been charged twice each month at $19.99 by m-Cube with no authorization and certainly no service. This is absolutely criminal.
May 7th, 2008 at 8:47 pm
Most of you all are saying that these charges have been on your bill for the last 5 or 6 months and just now noticing. Well maybe if you paid closer attetion to your bills and what your kids are doing this wouldn’t have happened!!!!!
May 8th, 2008 at 10:32 am
Well add my name to the list. Mine is 2 charges of $5.99 each for lovesoulmate.net and I’m waiting for the results from m-cube on the other. Like everyone else I never authorized anyone to bill my Boost account. I reboost my phone when it runs out but it seemed to run out to early this time so I called Boost and that’s when I found out. I see at the bottom of this blog is a link to a class action website. Someone is interested is this scam.
May 8th, 2008 at 8:23 pm
P.S. I tried to email someone at Lovesoulmate.net (using their contact info section of website) there is no person with the name they provide at that email address. I was going to threaten them with a letter to their Attorney General but my email won”t even send. This sucks.
May 8th, 2008 at 8:58 pm
Jane Doe, #311: You’re absolutely right that I should be checking the bills closer, and I will, but I know what my kids are doing and I know that the charges are unauthorized. I suspect that this is the case with many of these folks. I’m glad you’re on top of things and that you are fortunate enough to have no complaint to register. For your sake, I hope m-Cube doesn’t learn your cell number.
May 8th, 2008 at 9:09 pm
Steve L,#314: Too many people in the US and UK are making the same claim for it to be put down to the ‘kids’.
There are two questions we are asking in the UK and I suggest some of you should ask the same questions in the US.
Why aren’t our Regulators doing more to stop this unsolicited billing?
What percentage share of the revenue are the cell phone companies taking?
May 9th, 2008 at 9:04 am
These third party companies like mqube get your number if you put them out there. For example if you’re on the net and you get a pop up that says “WIN A FREE TRIP” and it’s ask for you’re cell phone number then they sell you’re phone number to these third party companies like mqube and them mqube starts to solicit you.
May 9th, 2008 at 10:27 am
Again, I’ll repeat this. I do not give out my cell number to anyone but friends and family. I did not “enter” something accidently. I rarely get pop-up ads(I have an excellent pop-up blocker) and when I do, I close them, pronto. I suspect all of these things are true for others bitching about m-Qube.
Why is that so hard for some people to understand? If you’re not having problems with m-Qube, what the hell are you doing here? Are you just here to rag on people who are getting slammed by the evil corporate nit-wits from m-Qube? If you don’t like someone using ALL CAPS, LEAVE! Seriously, is it that hard to read all caps? Is it really worth moaning about?
OK, that is all….. for now.
May 9th, 2008 at 11:25 am
KEITH….I ECHO YOUR SENTIMENTS EXACTLY. FOR THE LIFE OF ME I CAN’T FIGURE OUT WHY THOSE OF US WHO HAVE HAD THIS PROBLEM ARE HAVING PEOPLE TELL US THAT “YOU MUST HAVE DONE SOMETHING” WHEN WE, AS ADULTS, KNOW WE HAVEN’T. IT’S LIKE THEY ARE SCOLDING “NAUGHTY CHILDREN” TELLING US OVER & OVER THAT WE “MUST HAVE DONE IT.” THIS BLOG IS HERE FOR COMPLAINTS & FOR THOSE OF US WHO’VE BEEN SCAMMED TO HELP EACH OTHER. AND YOU’VE MADE A GREAT POINT REGARDING WHY ARE THESE PEOPLE HERE IN THE FIRST PLACE IF THEY ARE NOT HAVING ANY PROBLEMS W/THEIR CELL PHONE BILL.
May 9th, 2008 at 5:04 pm
Purchased a phone for my son and had them block all internet, downloads,etc so I wouldn’t get any surprises. I did anyway beginning last Oct. My bill suddenly went up. I was getting charged 19.99 + 1.50 tax from some company called mQube. I disputed the charges and got my money back but on the same bill that I rec’d the credits they billed me again. I have contacted mQube directly and got no satisfaction. This time the ATT rep offered to block all further charges to my sons number. We will see if it works any better than all the original
ones.
May 10th, 2008 at 12:57 pm
A response from the company M-qube passed me off to. M-Qube is in Mass. so am I. I sent an email to a local tv station to see if they could start an investigation into this company.help@sms-helpdesk.com Thank you for your recent email to Mobile Content Customer Care.
If you are receiving content, text messages, or charges to your cell phone and/or bill that you would like to stop, we can help you.
Our friendly staff will respond to you within 48 hours and are here to assist you until your problem is resolved.
You can also contact us directly on free call number for the US or CA 1800 416 6129 between 9:00am 9:00pm American Eastern Standard Time Monday to Friday, or for AU free call number 1300 766 915 between 9:00am 5:00pm Australian Eastern Standard Time Monday to Friday.
If you have provided your cell phone number in your original email our customer care team will quickly process your request. Alternatively, please reply to this email with your cell phone number so we may action your request.
For assistance immediately, please find below some information that may answer your questions.
The content or text messages that you are receiving on your cell phone could consist of the following:
– Text alerts such as horoscopes or jokes
– Ringtones
– Wallpapers and Images
To join and receive these services you must do one of the following;
Visit a website offering mobile content. Enter your cell phone number online, receive a pin and enter that pin online. Or, send a text message to a premium number you have seen on TV or in a magazine.
The above must happen before you are considered a valid user of a service.
You may also cancel this service at anytime by replying with the word STOP to any text message you have received. This is a standard policy for all numbers offering cell phone content.
We hope that the above information is of assistance to you. Please remember, if you have requested to be contacted, you will be hearing from one of our representatives within 48 hours.
Sincerely,
Customer Care
May 10th, 2008 at 1:23 pm
help@sms-helpdesk.com
edited version of contact email
May 10th, 2008 at 1:28 pm
I wrote in @ #99& 100 & periodically read the rest of the complaints that are similar to mine. All 3 of my phone #’s had kept getting charges at the beginning & I was quite on top of them. And for those of you who say you must of done something…. I HAVE A PHONE THAT SITS IN MY HOUSE IN CASE OF EMERGENCY. PHONE # HAS NOT BEEN GIVEN out not even 1x.. SO GROW UP, WHO CARES IF CATHIE TYPES IN CAPS> Someone mentioned that that is considered shouting in a chat room, well most of us are educated working people who don’t go into chat rooms, so we don’t know or care if that is considered chatting. You people are ignorant if you don’t have a complaint about MQube but yet complain about Cathie’s CAPS. Well if it is considered shouting, then good MQUBE SHOULD GET SUED & AT&T SHOULD BE HELD ACCOUNTABLE FOR ILLEGALLY, FRAUDULENTLY & DECEITFULLY TRYING TO RIP PEOPLE OFF. They denied any wrong doing last year, and it was a battle last year to get them to refund.. but now they know people are on to them.. WAS THAT LOUD ENOUGH?????
May 11th, 2008 at 11:42 am
KIM..LOUD & CLEAR. STATE OF FLORIDA HAS ALREADY FINED A T AND T BECAUSE OF THIS. MORE STATES SHOULD FOLLOW SUIT.
May 12th, 2008 at 9:42 am
STEVE…LOCAL STATIONS IN THE BOSTON AREA HAVE ALREADY DONE PIECES ON THIS. I’M IN MASS. TOO AND CONTACTED THE LOCAL STATIONS. THEY WILL NOT DO ANOTHER PIECE ON THIS SUBJECT. CHANNEL 5 SAID THEY ALREADY DID ONE.
May 12th, 2008 at 9:44 am
I did call the 1-800 416 6129 this morning and talked to a rep. I explained my situation and she said I wiil get a refund in 6-8 weeks. we’ll see.
Cathie..obviously local news had no effect. I will be knocking on M_Qube’s door if I don’t get a refund.If anyone is interested here is a like to a blog who the name of the person who is behind all this. http://dragontail.wordpress.com/2007/05/31/soul-mate-scam/#comment-1043
May 12th, 2008 at 7:50 pm
I was falsely charged by m-Qube for mobile messaging.
May 13th, 2008 at 10:01 am
The problem is being addressed. AT&T is doing something about this. The key is to check your bill EVERY MONTH!
Click Here
May 13th, 2008 at 2:49 pm
I found your website while I was on the phone with AT&T disputing this mqube charge. They didn’t really acknowledge it until I started asking more detail and read what I saw on the internet about this bogus company. $70 over last couple months! AT&T cancelled it and giving me a credit but I agree with the previous posts. Check your bill.
May 13th, 2008 at 6:49 pm
Information from m-Qube support found at: http://www.verisign.com/m-qube/support-faqs/index.html#01000009
Who is m-Qube, I never signed up for anything with m-Qube?
m-Qube is a company that helps mobile content providers distribute and bill for their products through wireless carriers. Simply put, when you visit certain sites—on the web or on your handset—and purchase a ringtone, a ringtone subscription or other mobile content, some of those sites use m-Qube’s services to link their site with your wireless carrier so that your purchase shows up on your mobile bill. In many cases you will not see the name of the content provider you signed up with on your wireless carrier’s bill. It often may simply say m-Qube. In all cases, the mobile content vendor is responsible for answering any questions regarding billing, and contacting them directly is the quickest way to resolve any concerns.
How do I get a refund?
You may pursue any claims for refunds or credits with your wireless carrier or the merchant. You should call your wireless carrier first. If you fill out our support form provided above and give us a valid email address, we will send you two emails. The first acknowledges that we have received your request and the second provides information about how to contact the merchant.
MY QUESTION TO THIS FORUM:
Why are people so up in arms regarding charges of $100 or less. GAWD!
I hate to see how people would react if they were charger $1,000 or more???
Do what I did and stop your complaining – Call your wireless provider and have them remove the charges. If they don’t remove the charges, COMPLAIN TO THEM – NOT A FORUM!!!
May 14th, 2008 at 11:08 am
HEY ANTHONY….YOUR REMARKS “”"Why are people so up in arms regarding charges of $100 or less. GAWD!
I hate to see how people would react if they were charger $1,000 or more???
Do what I did and stop your complaining – Call your wireless provider and have them remove the charges. If they don’t remove the charges, COMPLAIN TO THEM – NOT A FORUM!!!”"”
I GUESS YOU HAVE PANTS POCKETS LINED W/ONE HUNDRED DOLLAR BILLS SINCE YOU ARE MAKING LIGHT OF US COMPLAINING FOR BEING CHARGED $100 OR LESS. MAYBE FOR YOU $100 IS CHUMP CHANGE, BUT FOR ME, $100 IS HALF OF MY WEEK’S GROCERY BILL SO MY FAMILY CAN EAT. MAYBE YOU CAN AFFORT TO BE RIPPED OFF. HOW DARE YOU MINIMIZE THE COMPLAINTS ON THIS BLOG. IF YOU, IN YOUR INFINITE WISDOM, EVEN TOOK THE TIME TO READ THE CAPTION AT THE TOP OF THIS PAGE, YOU WOULD SEE THAT IT READS LOUD & CLEAR….”"M-QUBE, INC. COMPLAINTS”" C-O-M-P-L-A-I-N-T-S..WHAT PART OF THAT DON’T YOU UNDERSTAND? IT WAS SET UP TO TAKE COMPLAINTS BY CLASS ACTION CONNECT, OBVIOUSLY IN ORDER TO GATHER INFORMATION THAT MAY, IN THE FUTURE, LEAD TO A CLASS ACTION SUIT. THIS SITE IS NOT A “FORUM” AS YOU HAVE STATED. AND IN CASE YOU MISSED THE REMARKS OF SO MANY OF THOSE WHO HAVE POSTED HERE, THEY HAVE COMPLAINED TO THEIR PROVIDERS AND IN MANY CASES WERE GIVEN THE RUNAROUND. GAWD ANTHONY….DOES THAT ANSWER YOUR STUPID QUESTION????
May 14th, 2008 at 1:57 pm
Anthony–Then why did YOU come to this forum? Practice what you preach or stop preaching.
Maybe less than $100 is no big deal to you, but it IS to those of us that found this place to share stories. If we let the butt-wipes at m-Qube get away with less than $100(or $20 or $30 or $whatever), they will feel free to up the ante. Remember, they draw interest on the money they collect from us. Scam enough people and they can make a sizable sum, EVEN AFTER THEY REFUND THE ORIGINAL BOGUS CHARGES! Are they paying us back with interest? Ha! Fat chance.
Before the Internet, consumers had no way to communicate with each other. When I got the completely bogus charges(oh, yes, completely) on my cell phone bill, my first thought was “did I do something wrong? Am I the only person getting scammed?” Thanks to the Internet and this forum, I know I’m not alone.
The people here complaining are the ones who noticed this bogus charge on their bill. How many people don’t even check to see if they’re being over-charged? A sizable number of people is my guess.
But, sooner or later, they’ll notice the bogus charge on their cell phone bill and they’ll do a Google Search, they’ll find this forum, and they’ll know they’re not alone. The Internet is our place to demand accountability from corporate America. They are entitled to NOTHING MORE than we, as consumers, want to give them. This is our place to hold their asses over the fire. This is our chance to demand accountability. And you know what?
THEY HATE THAT!!!!!!! They HATE that they cannot get away with easy money. What they do is no different than finding someone walking down the street and stealing from their wallet or purse.
But not ours!
May 14th, 2008 at 2:18 pm
Cathie and Keith
Go to the 2nd complain on this FORUM posted on September 24th, 2007
Do you see my name? I WAS IN THIS M-QUBE LINE WAY BEFORE YOU! My first post here was before I fully understood what m-Qube was… *m-Qube is the billing company for online merchants that sell ringtones, a ringtone subscription or other mobile content.
The key word here is MERCHANTS! The problem we have on hand is that these MERCHANTS use a tricky advertisement scheme to get GULLIBLE people to “unknowingly subscribe.” The MERCHANTS are the ones to address your complaints to not “m-Qube.”
There are no BOGUS CHARGES in question. “You” or “Someone” who knows your number subscribed to a MERCHANTS service for you!
Again: m-Qube is the company that bills for said MERCHANTS.
I can only laugh when people say this; “my kids did not subscribe to this!” Reality check — KIDS LIE FOLKS!!!
Cathie says: “MAYBE FOR YOU $100 IS CHUMP CHANGE”
FYI – I live at poverty level and I can’t even afford healthcare insurance.
PS – I guess AT&T gave me a FULL refund because when speaking to their customer service (I was not a neurotic / angry customer like you seem to be) I was well spoken, polite and professional = > REFUND!
YOU PEOPLE NEED TO WAKE UP AND GET A CLUE!!!
May 14th, 2008 at 2:59 pm
Keith you are totally wrong, grow up. I never gave out the phone # to 1 of my 3 phones. It happens to people who never enter their phone # anywhere. I have never taken that phone out of the house. YET ON ALL 3 PHONES HAVE RECEIVED THESE CHARGES ON SEPARATE OCCASSIONS. I always catch them when I see it, but it happened on and off for over 1 year. You want to know why people are complaining for charges under $100? I have savings, a pension,& annuity & Roth IRA’s %& have them because I don’t let people rip me off, so MY GUESS IS THAT YOU SIT HOME & PLAY PLAYSTATION using your parents electric, and have no sense at what earning a buck is. When you grow up and have a little house of your own, it will one day bother you that you may be getting ripped off. Until then, find another forum to question people in.
May 14th, 2008 at 7:04 pm
Oh, Keith, sorry, that was meant for Anthony!!! I am totally sorry.
May 14th, 2008 at 7:05 pm
Hey Anthony,
Here’s my 2 cents. How successful were you at getting the charges removed from your girlfriends phonethe first time you contacted your provider? I would say not very otherwise you would not be the second on this BLOG of COMPLAINTS about MQube. Most of the people on this blog are just starting the process of finding out about MQUBE. I personally did not sign up for anything,the only name STEALING money from my account is MQUBE. I know now what the process is to get these charges removed thanks partley to this blog.
WE HAVE WOKEN UP AND THE CLUES ARE IN THIS BLOG!!!!
May 14th, 2008 at 7:10 pm
GEE ANTHONY…YOUR REMARK “”"I WAS IN THIS M-QUBE LINE WAY BEFORE YOU!”"” MADE ME LAUGH. I DIDN’T KNOW THIS WAS A CONTEST TO SEE WHO WAS HERE FIRST, BUT MY FIRST POST HERE WAS ON NOV. 27TH..I GUESS IF YOU CONSIDER YOUR SEPT. 24TH WAYYYY BEFORE ME….BINGO, YOU THE MAN–YOU WIN!!! ALSO, WHEN I READ A REMARK LIKE “”“””Why are people so up in arms regarding charges of $100 or less. GAWD!”"….TELL ME, WHY SHOULDN’T PEOPLE BE UP IN ARMS…WE ARE GETTING SCREWED. AND PERHAPS IF YOU READ MY ORIGINAL POST WAYYYY BACK IN NOV. YOU’LL SEE THAT I WAS REFUNDED AND THEN THEY CHARGED ME AGAIN A FEW MONTHS LATER. FYI, I’M NOT NEUROTIC AND I ALSO WAS WELL SPOKEN, POLITE, & PROFESSIONAL, DESPITE THE RUNAROUND THEY TRIED SO HARD TO PULL ON ME, ALL THE WHILE PLAYING DUMB ABOUT WHAT WAS HAPPENING. SO MANY OTHERS HERE GOT THE SAME LIES FROM A T AND T.
REALITY CHECK ANTHONY–I DON’T HAVE ANY KIDS WHO HAVE SUBSCRIBED TO ANYTHING…I HAVEN’T SUBSCRIBED TO ANY RING TONES, I DO NOT GO ON THE INTERNET ON MY CELL PHONE. I CALL PEOPLE, THEY CALL ME…END OF STORY. THERE ISN’T SOME UNKNOWN ENTITY WHO KNOWS MY NUMBER AND SUBSCRIBED TO A MERCHANTS SERVICE FOR ME. A T AND T WAS TRYING TO SCAM US. THAT IS A FACT & HERE’S THE PROOF:
THE ATTORNEY GENERAL OF THE STATE OF FLORIDA HAS FORCED A T AND T TO PAY OUT $2.5 MILLION BECAUSE OF THESE FRAUDULENT CHARGES. SO YOU SEE, AN OFFICIAL GOVERNMENT BODY HAS INVESTIGATED AND FOUND WRONGDOING BY A T AND T. THEY WERE CAUGHT AND THEY HAD TO PAY. IT WASN’T ABOUT KIDS LYING, IT WASN’T ABOUT SOME UNKNOWN ENTITY SOMEHOW USING OUR PHONE NUMBER, IT WAS ONLY ABOUT FRAUDULENT CHARGES. YOU CAN READ THIS YOURSELF: http://www.consumeraffairs.com/news04/2008/03/fl_att_ringtones.html
P.S. I WASN’T THE ONE TALKING DOWN TO PEOPLE WHO HAD A LEGITIMATE RIGHT TO BE ANGRY ABOUT BEING CHARGED, YOU WERE WITH THAT LINE ““””Why are people so up in arms regarding charges of $100 or less. GAWD!”"”
ANTHONY..YOU ARE THE ONE WHO NEEDS TO WAKE UP AND GET A CLUE. WHY AFTER ALL THESE MONTHS ARE THEY STILL CHARGING PEOPLE FRAUDULENTLY? YOU ARE INSULTING EACH AND EVERY PERSON WHO KNOWS THEY DID NOTHING TO INCUR THESE CHARGES. EIGHT MONTHS AFTER YOUR FIRST POST, PEOPLE ARE STILL BEING CHARGED. WAKE UP…A T AND T STILL HAS THEIR FINGER IN THE COOKIE JAR!!!
May 14th, 2008 at 7:12 pm
Steve B says:
“How successful were you at getting the charges removed from your girlfriends phone the first time you contacted your provider?”
Answer – One call to AT&T and she never had a problem again – seriously! Only, because I caught the m-Qube charge on my bill after the first billing… If you are one of these people trying to get m-Qube charges removed from your account after several months of re-bills; “the way AT&T sees it” your are trying to get a service YOU subscribe to — for FREE. (There are dishonest people out there who would do so. How does AT&T distinguish the honest complaints from the deadbeats looking for FREE service)?
If you were ever in retail, you would know that customers s*uck … Here is a site for ya… http://www.customerssuck.com read the forum complaints…
Steve B says: “Here’s my 2 cents. I would say not very otherwise you would not be the second on this BLOG of COMPLAINTS about Mqube.”
Answer – Your 2 cents isn’t worth ONE cent… I subscribed to this complaint thread in Sept. therefore, I am notified by email when a now post is published. I continue to read all the “stupid people” complaints because I have no life and I find it amusing.
Cathie: I will not read or respond to your “ALL CAPS” (block paragraph) RANT!
May 14th, 2008 at 9:49 pm
Kim D. says: Keith you are totally wrong, grow up. I never gave out the phone # to 1 of my 3 phones. It happens to people who never enter their phone # anywhere.
Anthony says: Firstly, get the name right. Secondly, I previously stated that “SOMEONE ELSE” must have subscribed you to one of these services, billed by m-Qube. You put your foot in your mouth, go back and read my post.
Kim D. says: I have savings, a pension,& annuity & Roth IRA’s %
Anthony says: Must be nice to have a pension, & annuity & Roth IRA’s? I am bankrupted with bad credit living in an apartment. Again, I live at poverty level. (go back and read my post.)
Kim D. says: I don’t let people rip me off,
Anthony says: no one is ripping you off. Contact your wireless service provider for a refund. I am sure that they will value you as one of their customers, and give you a refund — if you DESERVE a refund.
Kim D. says: MY GUESS IS THAT YOU SIT HOME & PLAY PLAYSTATION using your parents electric, and have no sense at what earning a buck is.
Anthony says: Firstly, stop playing the guessing game, I am 46 y/o and I have been on my own for over 20 years, secondly, I have never played PLAYSTATION!!!
Kim D. says: When you grow up and have a little house of your own, it will one day bother you that you may be getting ripped off. Until then, find another forum to question people in.
Anthony says: You are way off base as your crystal ball is malfunctioning. I struggle to keep a roof over my head.
In closing: Be more adult/mature and on top of your bills and you will not have these issues ever again!
PS – Out of all the complaints on this forum, I am the only person that has the guts to post my “FULL – REAL” name.
May 14th, 2008 at 11:08 pm
CATHIE, and every else who claims they didn’t enter a number anywhere, it is possible that you got registered without knowing.
Spam Migrates to Cellphones
From the Article:
“Most phone spam is actually e-mail that comes through gateways linking the Internet and cellphone networks, industry executives said.
Most wireless phones have a dedicated e-mail address. At AT&T, for example, it is a customer’s cellphone number followed by (AT)text.att.net. Using computers, spammers create millions of possible number combinations, then send messages to those addresses.”
May 14th, 2008 at 11:43 pm
Anthony–I did NOT give out my number to anyone, EVER. Not ever! I’m sure my “kids” didn’t, since my kids consist of two cats and one dog. Cats can be sneaky, but I’m guessing they haven’t learned the fine art of conversing or texting on a cell phone. And the dog? Come on. Man’s best friend. He’s innocent. I’m sure of it.
How they got my number, I do NOT know, but I didn’t give it to them or anyone else who would or could pass it on. It’s that simple.
Scammers have ways of getting unlisted and unpublised phone numbers. That’s why they’re called “scammers”. They do not operate within ethical or typical boundaries of business. They scrath and claw and cheat their way to revenue.
Why are you so sure that everyone here who says they didn’t give out their phone number is wrong? If it were just a couple of us, I’d be right there with you. But since there are many, MANY who say they didn’t give out their numbers, simple common sense says they’re telling the truth. If we’re all “lying”(or whatever), someone would break ranks and say “you morons are lying”. The only person saying many people are lying and you’re the beacon of truth is YOU.
You. Are. Wrong.
May 15th, 2008 at 5:01 pm
Kim D. says:
Oh, Keith, sorry, that was meant for Anthony!!! I am totally sorry.////
No problem, Kim. Apology accepted.
May 15th, 2008 at 5:04 pm
Keith, I went to a site online that asked you to “enter your cell phone number and get a free text message.” At the time, I was angry with a friend of mine in NY, so I entered his cell phone number. Wonder if he got the bill?
Bottom line is this: SOMEONE, or ANYONE that knows your cell phone number could have subscribed you to one of the services billed by m-Qube…
Give “me” “your cell phone number” and lets see if “I” can’t activate some charges on your wireless account?
May 15th, 2008 at 6:12 pm
Keith,
Talk about getting it right, if you read my complaint accurately, your statement about being on top of my bills is totally mis-read, I was on top of all 9 bills that they tried to bilk me on. I made phone calls each month. I wasn’t foolish & immature like you, entering someone else’s phone #, and you want to know why people don’t list their full names, it because dishonest people like M-QUBE & AT&T rip people off. If you were as smart as you say you are, then you woulnd’nt have made the statment about us making a big deal of fraudelent charges under $100, YOUR THE ONE THAT PUT YOUR FOOT IN YOUR MOUTH. And again I reiturrate, being that you didn’t read my complaint accurately, one of my phone #’s has never been given to anyone…. Maybe you will learn not to post information on the web one day. And byt he way my real name is still Kim. I don’t have a crystal ball, but you need a rude awakening. You put your foot in your mouth in many ways… I could act like you and “quote” everything, but who cares. 46 year old putting his girlfriends phone # in a website b/c he is angry with her, doesn’t sound to me like you are actually a 46 year old…
May 15th, 2008 at 7:21 pm
Again I did it again, that was meant for ANTHONY FEDERICO, not Keith. Again, Keith, I apologize… I tried to delete your name, but didn’t see it until it posted.
May 15th, 2008 at 7:23 pm
Kim D says: 46 year old putting his girlfriends phone # in a website b/c he is angry with her, doesn’t sound to me like you are actually a 46 year old…
Anthony Federico says: I NEVER referred to my girlfriend in post #342… Go back and read it more carefully, then read the fine print the next time you subscribe to a cellular content provider. (Post #342 – “At the time, I was angry with a friend of mine in NY, so I entered HIS cell phone number. Wonder if HE got the bill?”)
You have proven to me that you CAN NOT even comprehend my very clear post, therefore your argument regarding this matter has no credibility. Furthermore, if you can not read, I believe that you can not handle the responsibility of having a wireless account.
BTW – I have had a wireless account with AT&T for eight years and I have NEVER had a problem with the company.
PS – Learn how to spell!
May 15th, 2008 at 8:52 pm
Hey Anthony,
So according to you and your “Bottom line is this: SOMEONE, or ANYONE that knows your cell phone number could have subscribed you to one of the services billed by m-Qube…”
we all have a “friend” like you who has given our # to Mqube because they are mad at us? You need to get some help.
May 15th, 2008 at 8:54 pm
Anthony–My friends wouldn’t give out my cell number just as I wouldn’t give out there’s.
Why is it you refuse to believe the truth? That truth is companies have a way of getting private information. So does our government. If there is a demand for private info, someone will supply it, legal or not. It’s simple economics at work. Why are there cocaine dealers and whores? Because there is a demand for an intoxicating white power and a demand for, ummm, companionship
.
May 15th, 2008 at 9:17 pm
Kim D says:
Again I did it again, that was meant for ANTHONY FEDERICO, not Keith. Again, Keith, I apologize… I tried to delete your name, but didn’t see it until it posted.
Now cut that out!
May 15th, 2008 at 9:19 pm
I refuse to argue with people that do not have the intellect, combined with good people skills to have a small charge of 19.95 removed from their AT&T bill. I had no problem doing so… Some people are just not capable of getting a job “done right” the first time.
Sad!
May 15th, 2008 at 11:30 pm
You have no imagination. Maybe you have a friend or family member, “etc” who saw a web site online, that claims to send a “free text message to you if you enter your cell phone number” containing a joke, horoscope or romance etc, and this person decided to send this free text message to you as a nice gesture? (All and anything is possible.)
I reiterate (All and anything is possible.) Use your imagination please. Remember – there are millions of Americans – and less then 350 complaints regarding this matter on this board.
If m-Qube was guilty of multiple counts of fraud as many have claimed, eight months later, they would be out of business and people would be in prison.
Fact is; m-Qube a legitimate company and they are here to stay.
May 16th, 2008 at 12:55 am
Anthony’s point is this, anybody with your phone number could have signed you up for this. I can see why it happened to him ;o) Once again: “Most wireless phones have a dedicated e-mail address. At AT&T, for example, it is a customer’s cellphone number followed by (AT)text.att.net. Using computers, spammers create millions of possible number combinations, then send messages to those addresses.”
CLICK HERE and read the article about Spam Migrating to Cell Phones.
I think we can all agree that we all got charges we didn’t want, and that AT&T (or whomever) will fix them for you.
May 16th, 2008 at 6:15 am
ANTHONY (FULL “REAL” NAME) FEDERICO….IS THAT REALLY YOU ANTHONY, OR DO YOU HAVE SOME DISGRUNTLED FRIEND USING YOUR NAME ON THIS PAGE?….I MUST ADMIT, YOUR COMMENTS ARE GETTING FUNNIER & FUNNIER…SO NOW THOSE OF US HERE WH HAVE STATED WE NEVER INCURRED THESE CHARGES ON OUR OWN MUST HAVE “FRIENDS” PERHAPS USING OUR CELL PHONE NUMBER TO ORDER THINGS BECAUSE THEY ARE ANGRY AT US…TOO FUNNY!
“”"Keith, I went to a site online that asked you to “enter your cell phone number and get a free text message.” At the time, I was angry with a friend of mine in NY, so I entered his cell phone number. Wonder if he got the bill?”"” SO ANTHONY, YOU PUT IN YOUR FRIEND’S NUMBER BECAUSE YOU WERE ANGRY WITH THEM…WE SHOULD ALL HAVE FRIENDS LIKE YOU. THIS ALONE TELLS ME THAT YOU ARE JUVENILE. I’VE BEEN ANGRY W/PEOPLE BEFORE, BUT AS A MATURE ADULT I CERTAINLY WOULDN’T DO ANYTHING THAT WOULD EFFECT THEIR BILL OR CREDIT.
“”"Cathie: I will not read or respond to your “ALL CAPS” RANT!”"” HOW CONVENIENT!! YOU HAD NO PROBLEM RESPONDING BEFORE. IT’S FUNNY THAT WHEN I POSTED A LINK REGARDING THE FLORIDA ATTORNEY GENERAL’S OFFICE FINDING CULPABILITY WITH AT&T AND THAT AT&T HAD TO PAY OUT 2.5 MILLION TO ITS CUSTOMERS, YOU JUST DIDN’T WANT TO ADMIT YOU ARE WRONG AND THAT THE REST OF US HAVE A LEGITIMATE COMPLAINT BECAUSE WE DID NOT SUBSCRIBE TO ANY EXTRA SERVICES, RINGTONES, ETC. NOPE, NOT ONE WORD ABOUT THAT PROOF!! YOU JUST TOTALLY IGNORED THAT. THAT ARTICLE SPELLED IT OUT IN BLACK & WHITE. SO YOU USED MY TYPING IN CAPS TO “NOT RESPOND.” EXCUSES, EXCUSES.. IT’S GETTING FUNNIER & FUNNIER…YOU’RE A REAL FUNNY GUY. HEY! MAYBE YOU’RE NOT REALLY A GUY…MAYBE YOU’RE A WOMAN POSING AS A GUY!
“”Sad!”"…YES, IT IS SAD THAT PEOPLE LIKE YOU FEEL THAT YOU HAVE THE RIGHT TO TALK DOWN TO OTHERS, BELITTLE THEM, MAKE ASSUMPTIONS, ETC.. I DON’T KNOW WHAT YOUR PROBLEM IS, BUT YOU DEFINITELY HAVE ONE.
YOU’LL BE HAPPY TO KNOW THAT THIS WILL BE MY LAST RESPONSE TO YOU AND Y O U R RANTINGS.
May 16th, 2008 at 11:39 am
CHRIS…THANKS FOR THE INFORMATION REGARDING HOW SOMEONE CAN ACCESS OUR CELL PHONES. I DON’T HAVE INTERNET ACCESS ON MY CELL PHONE, SO THIS DOESN’T APPLY TO ME. MY CHARGES WERE CLEARLY FRAUDULENT.
May 16th, 2008 at 11:41 am
KEITH, STEVE B, KIM D….I THINK AT THIS POINT THE MAJORITY OF US KNOW THAT WE DIDN’T INCUR THESE CHARGES ON OUR OWN. ANTHONY CLEARLY IS ENJOYING HIS JUVENILE BEHAVIOR AND IS ENJOYING INSULTING US. I, FOR ONE, WILL NOT INDULGE HIM ANYMORE. HE CAN POST WHATEVER HE WANTS, SAY WHATEVER HE WANTS ABOUT ME, ETC. BUT I WON’T BOTHER TO RESPOND ANYMORE. HE OBVIOUSLY WANTS US TO DEFEND OURSELVES SO HE CAN CONTINUE THIS SICK LITTLE GAME HE’S PLAYING. ANY MATURE, LEVEL-HEADED ADULT WOULD GIVE ANOTHER ADULT THE BENEFIT OF THE DOUBT WITH REGARDS TO THESE FRAUDULENT CHARGES, ESPECIALLY WHEN THERE ARE SO MANY OF US WITH THE SAME PROBLEM. MY LINK TO PROOF THAT AT&T IS CULPABLE WAS NEVER MENTIONED BY ANTHONY BECAUSE IT PROVED HIM WRONG. ANYONE READING IT COULD SEE THAT AT&T WERE HELD RESPONSIBLE.
LASTLY,HERE ARE A FEW OF ANTHONY’S REMARKS WHICH DON’T ADD UP..AND ALSO A REMARK FROM ME TO ANTHONY & HIS RESPONSE:
(332) FYI – I live at poverty level and I can’t even afford healthcare.
338)Anthony says: Must be nice to have a pension, & annuity & Roth IRA’s? I am bankrupted with bad credit living in an apartment. Again, I live at poverty level.
(338) Anthony Federico says: PS -Out of all the complaints on this forum, I am the only person that has the guts to post my “FULL – REAL” name.
LASTLY…(278)Cathie says: ANTHONY #275…WHAT ARE YOU—A PSYCHIATRIST DIAGNOSING ME AS A NEUROTIC?
(279)Anthony Federico says:
Cathie, yes, I am a PSYCHIATRIST.
I GUESS A PSYCHIATRIST COULD BE BANKRUPT, HAVE NO HEALTH INSURANCE, LIVE AT POVERTY LEVEL, ETC. BUT I’M FINDING IT HARD TO BELIEVE THAT A BOARD CERTIFIED PSYCHIATRIST WOULD POST THEIR FULL REAL NAME ANYWHERE ON THE INTERNET. FIRST NAME MAYBE, BUT THEIR “FULL REAL NAME” AND EVEN THEIR SUPPOSED PROFESSION…I THINK NOT. HE MUST THINK WE’RE FOOLS. THE LONGER WE ENTERTAIN THIS PERSON W/RESPONSES, THE LONGER HE’LL KEEP PLAYING THIS GAME. A PSYCHIATRIST – THAT’S THE FUNNIEST ONE YET!!!
May 16th, 2008 at 12:19 pm
Cathie,
My advice to you is:
1. Call AT&T and get these small charges removed from your account. If you can not do so, cancel your AT&T account and then file a complaint with the small claims court, to get your 19.95 plus court cost back.
2. Learn how to manage your accounts better so you can avoid these type of problems.
BTW – As I stated in a previous post “I have a hard time reading all caps” and you stated, “if you don’t like me typing in all caps, then don’t read my post” Well, I took your advice, I don’t read your posts/rants.
May 16th, 2008 at 12:22 pm
I can’t believe that the same dumb people (Cathie in particular) are still upset over this issue.
I found it to be a pain in the neck when I had to call AT&T to get a m-Qube charge removed from my bill. However, AT&T quickly refunded the charges.
In life, s*it happens and you have to roll with the punches and move forward!
Try it some time!
May 16th, 2008 at 7:25 pm
hi Cathie,
I suggest you completely ignore the posters that have resorted to personal insults.
regards
Brian
May 17th, 2008 at 9:55 am
I thought it funny too that Anthony was a bankrupt psychiatrist. He’s either horrible at his profession, or is just a big troll. As I stated, if you don’t think you signed up for this, then you were probably spammed. I think we’ve been beating a dead horse for a while here, and this thread has evolved into the CATHIE vs The Bankrupt Psychiatrist show. Call AT&T and they will fix it. Any more complaints posted on this thread about AT&T means that the person posting is too lazy to read the previous posts. 357 posts should be enough to provide EVERYONE the answer they are looking for.
May 17th, 2008 at 10:43 am
Chris,
This whole spam topic introduced to us by you has nothing to do with the problem that people are complaining about in this thread whatsoever.
The problem on hand is that people HERE were receiving monthly recurring charges of $19.95 “or so” for a subscription with an online merchant billed by m-Qube. NOT SPAMMERS. Spam to your AT&T account would not involve m-Qube.
“Who is m-Qube, I never signed up for anything with m-Qube?
m-Qube is a company that helps mobile content providers distribute and bill for their products through wireless carriers. Simply put, when you visit certain sites—on the web or on your handset—and purchase a ringtone, a ringtone subscription or other mobile content, some of those sites use m-Qube’s services to link their site with your wireless carrier so that your purchase shows up on your mobile bill. In many cases you will not see the name of the content provider you signed up with on your wireless carrier’s bill. It often may simply say m-Qube. In all cases, the mobile content vendor is responsible for answering any questions regarding billing, and contacting them directly is the quickest way to resolve any concerns.”
BTW
Chris says: I thought it funny too that Anthony was a bankrupt psychiatrist.
Anthony says: Chris, I stated is an earlier post that I thought Cathie was neurotic and her rebuttal to me was, “what are you a psychiatrist?” And with clear sarcasm I stated, “YES I am a psychiatrist.” You believed me? Like a stated in an earlier post, people here are GULLIBLE!
May 17th, 2008 at 1:11 pm
Chris, I read the article concerning your spam theory regarding m-qube. Although I am sure that spamming happens via cell phones, that is not the case that applies to m-Qube complaints. Cell phone spammers and m-qube subscriptions are entirely two separate entities.
According to the spam article in question, charges received from Spammers would be charged on a per text message basis and billed exclusively by your cell phone carrier only – not a third party billing.
>>The Article states: “The fees that customers pay to receive messages are a source of profit for the phone companies. It is hard to estimate how much they make. Many consumers pay for a monthly plan that allows them to send and receive large numbers of messages. But for those without a plan, getting as few as 10 unsolicited text messages a month at 20 cents each would cost an extra $24 a year.”<<
Charges billed by m-qube would be a recurring charge at a monthly flat rate for a service provided by their clients.
May 17th, 2008 at 4:28 pm
From Forbes Wireless Stock Watch 02.10.06,
Every time a consumer buys something, it gets billed to his or her cell phone. The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider. While m-Qube won’t disclose actual sales figures, Glass says its revenue grew 1,300% in 2005 over 2004.
Everybody is taking a cut and passing the blame down the chain.
May 17th, 2008 at 4:50 pm
This is a response somewhat towards Anthony Federico again…
By the way, I do know how to spell. I don’t spend much time on the computer at home, this isn’t my priority, so if I have made a spelling error soooo whhhattt! Unlike you, I am not bankrupt, and I know how to manage my money. I do check my bills every month. Unlike you, I don’t have too many bills. MINE ARE ALL PAID>
Next week Anthony will be on this website under another “REAL NAME”. U have 2 much time on yoru hands… Please find another place to post, if you don’t have anything intellegent to say. I am glad I am mature enought to not have any friends that act like you.
For all those who are on here for the M-Qube complaints,
1. Keep an eye out each month on your bill b/c even though they say they credited you & put a block so it doesn’t happen again, believe me it usually does.
And by the way Anthony, I was with Cingular for many years, and this didn’t happen until AT&T took them over. Maybe you should get a job as a proof reader & you won’t be bankrupt anymore. Goodbye to Anthony…
& Sorry to everyone else for going a stray & wasting my time answering Anthony’s posts. AND CATHIE, ignore him toooo… maybe he will go away!!! His famous line “Learn how to manage” funny, he couldn’t manage paying bills and says he is bankrupt… wow what a man… Beyonce must have sung “What a Man” for him!
May 17th, 2008 at 5:20 pm
By the Way anthony,
You balled me out for not reading correctly, you said I was wrong about “girlfiend”, that you never said girlfiend, MAYBE YOU SHOULD READ YOUR “ORIGINAL” POST”… Maybe you should read below: I copied this from your original POST # 2…
Anthony Federico says:
I stumbled upon a web site that said to “enter your wish and receive a free text message on your cell phone.” So I entered my girlfriends cell number and then she started getting billed 19.95 a month. I am totally pissed that this company did this. I did not give them authorization to bill her cell phone monthly. It is not even my cell phone account to give authorization.
m-Qube has a big time scam going on here…
And then in your last rant to me you
you state:
Anthony Federico says: I NEVER referred to my girlfriend in post #342… Give me a break… you referred to your “girlfriend in post #2″….
So Anthony, I wasn’t wrong, you just can’t keep your lies straight.
Before you try to belittle people, get your stories straight.
So begone before someone drops a house on you!
May 17th, 2008 at 5:30 pm
Anthony— I did a Google Search using “Dr. Anthony Federico”. A listing DID pop-up for such a doctor. He(you?) graduated from Niagra University…………….. in 1951.
So, you’re either about 90 years old or you’re lying.
May 17th, 2008 at 5:46 pm
Should be about 80 years old above. Mis-typed and astigmatic eyeballs.
May 17th, 2008 at 5:49 pm
Kim D
My first post on this board was a legitimate complaint after I used my girlfriends cell phone number to get what I thought was a free text message. I only used her cell phone number because I had the text messaging feature disabled on my cell phone. (My girlfriend and I live together so her bills are my bills.)
Months after my first post here dated: September 24th, 2007 I was mad at a male friend from NY, so I went back to the same web site that offered free text messages and I entered his number. (this was stated here to show ONE example of how a person could be charged by m-Qube without requesting it themselves) Yes it was immature, but I am a big kid and proud of it!
Yes, a poverty stricken bankrupt person “such as I” that really needs the money, was not as up-in-arms (regarding m-Qube) “as you” who claim to have tons of assets. In addition, I managed to clear my m-Qube matter with one simple call to AT&T. What’s the problem Kim?
May 17th, 2008 at 8:33 pm
Kim D. says: (post 99)
Cingular/AT&T has billed 19.99 & 9.99 charges over past several months fo M-Qube & other things we never heard off. They keep telling me my son downloaded & that is why I am billed. He hasn’t had download access on his phone, but they keep saying he must get around it somehow.
Anthony Says: Ahhh your son? That explains why m-Qube keeps disappearing and re-appearing on your monthly AT&T statement.
Like a parent to deny, deny, deny!
Solution: take away your sons cell phone and your m-Qube problem will go away once and for all. Now that I have solved your dilemma, I rest my case therefore (case #99 Kim D. vs. AT&T / m-Qube) is closed!
May 17th, 2008 at 10:40 pm
I agree with Anthony! I am sure that Kim, Cathie and the other people here, have kids, grand kids, nieces, nephews, brothers, sisters etc. It only takes a kid (1) second to enter their number at one of these online sites. Why a kid would do so could be a million different reasons. If a kid is questioned as to whether or not he had anything to do with their m-Qube bill, a kid will say no every time at fear of getting in trouble with their parents.
May 18th, 2008 at 12:26 am
I have been hanging w/ you guys as a silent partner ever since my post #266. I see that there’s just no end to Anthony’s many talents…and what ever happened to the other dumb ass named Josh – or…that was really you wasn’t it Anthony?
May 18th, 2008 at 2:33 am
I HAVE NO KIDS, I HAVE NO KIDS, I HAVE NO KIDS. MY CHILDREN ARE ALL GROWN ADULTS. I HAVE NO GRANDCHLDREN. I HAVE NO NIECES AND MY NEPHEWS ARE ALL GROWN ADULTS. NONE OF THEM HAVE CHILDREN. THERE ARE NO LITTLE KIDS IN MY LIFE. MY CELL IS USED EXCLUSIVELY FOR CONVERSATION ONLY. NEITHER MY HUSBAND, NOR MYSELF HAVE INTERNET ACCESS ON OUR PHONES.
AND FOR THE RECORD, MY FRAUDULENT CHARGES WERE REVERSED DESPITE NO ADMISSION OF ANYTHING ON AT&T’S PART WHEN I COMPLAINED AND PRESSURED THEM TO DO SO. THEY THEN BILLED ME FRAUDULENTLY TWO MONTHS LATER AND REVERSED THOSE CHARGES ALSO. I NEVER SAID I HAD A PROBLEM GETTING MY CREDIT, I DID SAY THAT THEY DID NOT OFFER UP THE CREDIT WITHOUT SOME PRESSURE, AND THEY CONTINUE TO DENY CULPABILITY TO THEIR CUSTOMERS, DESPITE FORKING OVER $2.5 BILLION TO THEIR FLORIDA CUSTOMERS VIA THE ATTORNEY GENERAL OF FLORIDA.
JERZEY JOE…YOU CAN’T BE SURE ABOUT ANYTHING IN LIFE.
May 18th, 2008 at 10:00 am
True enough about the kids and those ripoffs know that. That’s all a part of their scheme. Just a coincidence that all these kids chose m-Qube?
May 18th, 2008 at 2:01 pm
CATHIE, I READ THE WEB PAGE AT:
http://www.consumeraffairs.com/news04/2008/03/fl_att_ringtones.html
AND I BELIEVE THAT YOU MISUNDERSTOOD THE WHOLE ARTICLE COMPLETELY. MAYBE BECAUCE THE ARTICLE WAS NOT WRITTEN IN ALL CAPS YOU HAD TROUBLE READING IT.
Article states >AT&T has agreed to make restitution to Florida consumers who were unknowingly billed for “free” cell phone ringtones. The cooperative agreement reached by the Attorney General’s CyberFraud Task Force with AT&T Mobility will establish a new model for the advertising and billing of cell phone content, McCollum said.Besides agreeing to the refunds, AT&T says it will police representations made in internet advertising for cell phone content to ensure fair and full disclosure.Often, these charges were for ringtones or other services which were advertised as “free,” but resulted in customers unwittingly being signed up for costly monthly subscriptions for third-party content, including horoscopes, wallpaper and other cell phone-related content.Teens targeted
Investigators further determined that these third-party content offers often target teens who frequently respond to these advertisements because they think the services are “free,” and download them to their cell phones, not knowing their parents will later be charged.<
THIS ARTICLE HAS ONLY PROVEN TO ME EXACTLY WHAT SOME PEOPLE HAVE BEEN SAYING ALL ALONG. YOU OR SOMEONE YOU KNOW SUBSCRIBED YOU TO SOME TYPE OF 3-RD PARTY SERVICE.
YOUR CASE IS NOT SOME RANDOM WRONGFUL BILLING.
May 18th, 2008 at 2:58 pm
AT&T WAS NOT FINED IN ANY WAY AS YOU HAVE STATED. A FINE WOULD ONLY BE ACHIEVED IN A COURT OF LAW. IT APPEARS TO ME THAT AT&T MADE A NOBLE OFFER AS A GOOD BUSINESS PRACTICE. THE AMOUNT PAID BY AT&T WAS IN THE MILLIONS, NOT BILLIONS AS YOU HAVE INCORRECTLY STATED!
May 18th, 2008 at 3:02 pm
Roxanne says: #369
I have been hanging w/ you guys as a silent partner ever since my post #266. I see that there’s just no end to Anthony’s many talents…and what ever happened to the other dumb ass named Josh – or…that was really you wasn’t it Anthony?
Anthony says: Incorrect
May 18th, 2008 at 3:31 pm
Cathie,
a) You do not need to have internet access on you phone to subscribe to a text messaging service. This can be done from any PC.
b) There must be mischievous kids out there going to these free ringtone/text messaging sites and entering random numbers (like playing the lottery) for kicks.
Go read post 162 by Tony
May 18th, 2008 at 3:55 pm
I have a theory on how my Boost phone got charged… When I’ve called Boost customer service in the past 3 months (which is about how long I’ve been a customer) to check something in my account, I have to give them my phone number and the pin number on my account so they can access my account. Now suppose, in theory, Someone has a website that collects money from MQube and has a friend who works at Boost who is dishonest enough to bill an unsuspecting new customer and get a kick back from the person who owns the website. I don’t have kids, etc… in short, done NOTHING to warrant charges to my bill. I’ve started noticing these ads on tv for these stupid services… “Play spin the phone to find out your true mate. Text 21111199494 to get the answer” PLEASE who would sign up for this crap. I’m 59 years old and happily married, certainly not me.
And by the way I called Boost when I noticed my prepay minutes ran out too soon and asked politely about the charges they said they could not refund the money to my account. I would have to contact M-Qube. And that’s how I ended up here to find out what other people are going thru to get this fixed.
May 18th, 2008 at 5:12 pm
Steve B,
This concept is purely speculation and you have no proof or evidence to support your claims. In a court of law your would need proof.
How does a dishonest employee working for a large corporation collect monies/kick back from a corporate bank account? In theory this friend who works at Boost would be stealing from Boost.
Case dismissed!
Next>>>
May 18th, 2008 at 5:50 pm
When I called Verizon about March & April charges (ringtones and flycell, what the hell is that?) I was already hot. Then when she (the rep) played stupid like she didn’t know this shit has been going on, I got more pissed. Somewhere in 06 when I first signed w/ them, they got me for some joke thing. I figured w/ all the button pushing I had been doing, getting to know my new phone, that probably I did it on accident. So I payed it and never looked back….until now. I don’t use text ever – so when I saw $$ owed for it, I ended up here w/ you guys. I don’t get a paper bill and I’d never go on line to look at it. If I had kids I would surely blame them before I would think that my phone company would knowingly straight out rip me off. They know that kids are taking the fall for them and they’re running w/ it. Enough said, she took off for one month and I have to eat the other. My contract is up for renewal in Aug… humm.
May 18th, 2008 at 8:39 pm
I am sick to death of you Anthony Frederico. Go F yourself you arrogant A HOLE. Here is what the facts are… Boost allowed Mqube to STEAL money from my account without my consent for something I did not sign up for and I have to track down who Mqube is STEALING my money for and call some company in Australia to get my stinking $47.92 refunded in 6-8 weeks. It ain’t the money it’s the principal!!!!
May 18th, 2008 at 9:22 pm
ROXANNE..IT SURE SEEMS LIKE KIDS ARE GETTING BLAMED FIRST. THE PHONE COMPANIES ALWAYS MENTION THAT FIRST. THOSE OF US WITHOUT KIDS KNOW BETTER. IF YOUR CONTRACT EXPIRES IN AUGUST, YOU MAY NOT NEED TO SIGN ANOTHER CONTRACT WITH VERIZON. MY CONTRACT ENDED WITH AT&T AND I COULD JUST GO MONTH TO MONTH WITH THE PRESENT PLAN I HAVE, WITHOUT HAVING TO SIGN A NEW CONTRACT. THEY TRY TO GET YOU TO SIGN A NEW CONTRACT BY OFFERING YOU A NEW/UPGRADE PHONE, BUT YOU DON’T HAVE TO RENEW OR SIGN A NEW CONTRACT IF YOU DON’T WANT TO. THAT WAY YOU CAN STAY WITH THEM UNTIL YOU FIND A BETTER CONTRACT, ETC. AND NOT HAVE TO SIGN A COMMITMENT WHICH WILL COST $$$ TO END EARLY. SOMEHOW I THINK IF YOU GO MONTH TO MONTH, YOU WON’T BE GETTING ANY FRAUDULENT CHARGES…BUT WHO KNOWS.
May 19th, 2008 at 10:36 am
JERZY JOE….MEA CULPA (LATIN FOR MY BAD/MY FAULT)…THE $2.5 BILLION WAS A TYPO…IT WAS $2.5 MILLION. I DIDN’T SAY THAT IT WAS A FINE & I UNDERSTOOD THE ARTICLE COMPLETELY. THERE WERE SOME PEOPLE WHO WERE CHARGED BY ORDERING RING TONES, ETC., OR THEIR KIDS DID. BUT AS MANY OF US HAVE STATED (AND IT’S OBVIOUS YOU DON’T WANT TO BELIEVE US) WE DID NOTHING OURSELVES TO INCUR THESE CHARGES. PERHAPS SINCE THEY WERE BEING PAID THESE CHARGES BY PEOPLE WHO DIDN’T NOTICE THEM ON THEIR BILL, AT&T DECIDED TO TAKE IT A STEP FURTHER. AT&T AGREED TO PAY OUT THE MONEY BECAUSE THEY DIDN’T WANT THE ATTORNEY GENERAL’S OFFICE TO PURSUE THIS FURTHER. THIS $2.5 MILLION IS PROBABLY MONEY THEY HAVE ALREADY SCAMMED FROM THEIR CUSTOMERS. AT&T CERTAINLY DOESN’T WANT THIS TO GO FURTHER. IT SURELY WASN’T OUT OF THE GOODNESS OF THEIR CORPORATE HEART THAT THEY OFFERED TO PAY. BETTER TO OFFER TO PAY OUT SOMETHING THAN TO HAVE THIS SNOWBALL INTO A LAWSUIT THAT WILL BE PUBLICIZED AND THEN ALL STATES WILL JOIN IN. THE ARTICLE DOES NOT PROVE THAT WE DID ANYTHING TO INCUR THESE CHARGES. IT SUGGESTS THAT CONSUMERS MAY HAVE BEEN UNAWARE THAT THERE WERE CHARGES SINCE SOME OF THESE OFFERINGS WERE LABELED “FREE”. I BELIEVE THAT TO BE DECEPTIVE ADVERTISING (AND MAYBE THE ATTY. GENERAL OF FLORIDA DID TOO), BUT GO AHEAD, PICK THAT APART TOO…
May 19th, 2008 at 11:22 am
Cathie writes – AT&T AGREED TO PAY OUT THE MONEY BECAUSE THEY DIDN’T WANT THE ATTORNEY GENERAL’S OFFICE TO PURSUE THIS FURTHER (opinion)
>Article states- AT&T should be commended for being the first wireless company in the industry to offer this reform.” (fact)
Cathie writes – THERE WERE SOME PEOPLE WHO WERE CHARGED BY ORDERING RING TONES, ETC., OR THEIR KIDS DID.
>Article states- Investigators further determined that these third-party content offers often target teens who frequently respond to these advertisements because they think the services are “free,” and download them to their cell phones, not knowing their parents will later be charged.
Jerzy Joe writes – this article that you have dwelled on does not apply to your situation or validate your claims of fraud regarding your account with AT&T.
Cathie writes – IT SUGGESTS THAT CONSUMERS MAY HAVE BEEN UNAWARE THAT THERE WERE CHARGES SINCE SOME OF THESE OFFERINGS WERE LABELED “FREE”.
Jerzy Joe writes – I have investigated some of these Horoscope sites and what I have found is as follows; They offer A FREE WISH GRANTED if you agree to their terms of service, “not a free service.” Accepting this free wish, you are agreeing to their terms of service – which subscribes you to their service at a recurring monthly rate until you cancel. (ONE FREE WISH IF YOU SUBSCRIBE TO THEIR SERVICE) Read the fine print people!!!
AT&T is not some fly by night company that rips people off like so many stupid people here believe. Any business that is in business for the long haul will not resort to scamming their customers as that would be extremely bad for business. The thought of AT&T doing so is just ridiculous.
May 19th, 2008 at 4:37 pm
CATHIE,
Please stop responding to the cretin.
May 19th, 2008 at 4:52 pm
STEVE B….THESE GUYS ARE PLAYING JUVENILE MIND GAMES. THEY’RE HELLBENT ON AGGRAVATING EVERYONE WITH A LEGITIMATE GRIPE. I’M NOT RESPONDING TO EITHER ANTHONY THE PSYCHIATRIST/JUDGE IN TRAINING, OR JERZY JOE—BLAH, BLAH, BLAH….I BELIEVE THEY BOTH SUFFER FROM T.P.S—TEENY PENIS SYNDROME.
May 19th, 2008 at 8:05 pm
BRIAN FROM THE UK…ADVICE TAKEN..THANKS!!!
May 19th, 2008 at 8:06 pm
For the record, I did not post #370. I believe that ALL CAPS Cathie confusingly or fraudulently entered my name in the Name (required) field.
Cathie, you have created the perfect example at how one could be screaming fraud or scam. However, I am willing to accept that fact that you made an error and entered my name in the Name (required) field. Did you ever think that AT&T or m-Qube could make an error too?
May 19th, 2008 at 8:39 pm
JJ…AND YOU JUST PICKED THAT UP….I WAS WAITING TO SEE HOW LONG IT WOULD TAKE…MAYBE YOU’RE JUST LIKE THE OTHER FOLKS WHO DIDN’T REALLY NOTICE THE CHARGE ON THEIR PHONE….THE SAME FOLKS WHO’VE BEEN LAMBASTED ON THIS BLOG FOR MISSING THE CHARGE ON THEIR BILL…AT&T & M-QUBE ARE SCAMMERS..NO ERRORS THERE.
May 19th, 2008 at 9:33 pm
CATHIE says:
JJ…AND YOU JUST PICKED THAT UP….I WAS WAITING TO SEE HOW LONG IT WOULD TAKE…MAYBE YOU’RE JUST LIKE THE OTHER FOLKS WHO DIDN’T REALLY NOTICE THE CHARGE ON THEIR PHONE….THE SAME FOLKS WHO’VE BEEN LAMBASTED ON THIS BLOG FOR MISSING THE CHARGE ON THEIR BILL…AT&T & M-QUBE ARE SCAMMERS..NO ERRORS THERE.
Anthony says: Cathie’s point here (which I do not argue) is that people did not notice their AT&T bill over a course of months. This does not prove or validate fraudulent charges or any type of scam from their cell phone provider. It only proves that people do not pay attention.
May 19th, 2008 at 10:21 pm
M-QUBE SUCKS! THESE ASSWIPES KEEP BILLING ME OVER $200 IN “downloads” WHEN I DID NOT DOWNLOAD ANYTHING!!
May 20th, 2008 at 3:06 pm
M-Qube Sucks … Plain and Simple says:
M-QUBE SUCKS! THESE ASSWIPES KEEP BILLING ME OVER $200 IN “downloads” WHEN I DID NOT DOWNLOAD ANYTHING!!
Anthony says:
This person is confused. m-Qube is not billing them for “downloads” m-Qube is billing them for a monthly subscription that allows them to download content from a merchants web site. Once a person is a subscriber, they are billed monthly whether they download content or not. Its up to the subscriber to take advantage of their subscription while they are paying for it.
If you go to an all you can eat buffet and pay $12.99, its up to you to put food on your plate.
May 20th, 2008 at 3:51 pm
I definately disagree with the person who I will not name… he simply DOES NOT COMPREHEND that people ARE & HAVE BEEN FRAUDENTLY CHARGED. I did get a refund every month, as every month, I did get lied to also.. “Oh, no one else is having this problem that I know of”… This is after putting block after block after block on a never used silent and other phones in my household… representatives stated back then, “after this block gets put on that won’t happen again”… BULL, IT HAPPENED OVER & OVER AGAIN…. I was on top of every bill and called every time.. then they sneakily would skip a month or two, and then, bam… FRAUDELNT charges were on my bill… It is an invasion of peoples rights no matter what you think. Just don’t believe them when they say it won’t happen again after this new block with a pin code… I HAVE MORE PASSWORDS & PIN #’S on my AT&T phones/accounts than the SECRET SERVICE HAS TO GET ON THEIR WEBSITE.
Give me a break, AT&T knows dead on what they allowed to happen. It will one day come back big to bite them. And for the 10 year old actions of people on this site that keep saying you must have downloaded or typed in your phone number, please open your other eye, because you seem to look at this one sided… I EVEN SENT LETTERS BY FAX & MAIL LAST YEAR TO AT&T THAT I WAS GOING TO SUE THEM IN SMALL CLAIMS COURT FOR MY TIME MAKING THE 21 PHONE CALLS TO RECTIFY EACH TIME… Now they are nice about it & just tell you next month you should see a credit, but last year it was not that easy.
May 20th, 2008 at 7:33 pm
people ARE & HAVE BEEN FRAUDENTLY CHARGED. BULL, IT HAPPENED OVER & OVER AGAIN…. they sneakily would skip a month or two, and then, bam… FRAUDELNT charges were on my bill… It is an invasion of peoples rights no matter what you think. Give me a break, AT&T knows dead on what they allowed to happen. I EVEN SENT LETTERS BY FAX & MAIL LAST YEAR TO AT&T THAT I WAS GOING TO SUE THEM IN SMALL CLAIMS COURT FOR MY TIME MAKING THE 21 PHONE CALLS TO RECTIFY EACH TIME…
Anthony says: After all of this fraudulent activity, you continue to use this horrible companies services?
Quite frankly, if I had a company “do to me” what you claim they have “done to you,” I would have discontinued their services long ago.
May 20th, 2008 at 8:32 pm
Brian from the UK says:
CATHIE,
Please stop responding to the cretin.
______________
How long can we get the list when I say this to the remark above…….
Amen!
Can I get another?
May 20th, 2008 at 8:40 pm
KEITH..I’M DONE REPLYING…THEY BOTH SUFFER FROM T.P.S.
May 20th, 2008 at 9:23 pm
I believe that CATHIE, Kim D., Roxanne and Brian from the UK
are synonymous.
Cathie say: THEY BOTH SUFFER FROM T.P.S.
Jersey Joes says: Cathie has proven that she is a class act!!! You go girl!!!
May 20th, 2008 at 9:39 pm
http://www.classactionconnect.com/?q=node/697
May 20th, 2008 at 10:01 pm
There has been a class action suit filed in Mass. against Mqube. My last post was a link to submit your info to have it reviewed by a lawyer.
May 20th, 2008 at 10:10 pm
AMEN
May 20th, 2008 at 10:32 pm
FUCKING SCAM.
May 22nd, 2008 at 10:28 am
Now, now. No need to drop the f-bombs.
May 22nd, 2008 at 3:20 pm
STEVE B. THANKS FOR THE LINK TO THE MASSACHUSETTS CLASS ACTION SUIT. I WAS AT A DEMOCRATIC CAUCUS A FEW WEEKS AGO IN LYNN AND SPOKE W/MY FRIEND SEN. MCGEE ABOUT THIS. I TOLD HIM HOW I HAD BEEN FRAUDULENTLY BILLED REPEATEDLY, AS WELL AS OTHERS AND HOW THE COMPANY THAT WAS INVOLVED, M-QUBE, WAS RIGHT HERE IN WATERTOWN, MASSACHUSETTS. I HAD ALREADY SENT HIM AN EMAIL ABOUT IT A WEEK BEFORE AND HE SAID HE WOULD LOOK INTO IT FOR ME AND PROBABLY REFER IT TO THE ATTORNEY GENERAL. I’M FIGURING HE FOLLOWED THROUGH AS HE IS A CLOSE FRIEND OF MINE, BUT HOWEVER THIS PROGRESSED TO A CLASS ACTION SUIT, I’M GLAD IT FINALLY HAPPENED.
I URGE THE REST OF YOU ON THIS BLOG WHO HAVE BEEN SCAMMED TO ALSO CONTACT YOUR ATTORNEY GENERAL IN YOUR OWN STATE WITH YOUR COMPLAINTS.
May 22nd, 2008 at 6:22 pm
Alright! Looks like we got another live one.
May 22nd, 2008 at 7:20 pm
Class Action Lawsuit!!!! 19.95 billed each month on my bill for services I didn’t use, ask for or download. My cell is a business cell, so it even blocks sites and download form the server! This is BS and AT&T needs to step up and reverse all charges. I am too busy to look at my bill each month, but now I will! Everyone should drop AT&T!!!
May 24th, 2008 at 9:33 am
Steve says:
Class Action Lawsuit!!!! 19.95 billed each month on my bill for services I didn’t use, ask for or download. My cell is a business cell, so it even blocks sites and download form the server! This is BS and AT&T needs to step up and reverse all charges. I am too busy to look at my bill each month, but now I will! Everyone should drop AT&T!!!
_____________________________________
It’s not that easy, Steve. You can’t just drop AT&T. You have to wait for your contract period to expire. If you cancel early, you have to end up paying full price for the phone they sold at a discount when you signed up for their cell phone service. Trust me, as soon as my current contract expires in a few months, I will be looking for a new provider and the primary reason will be the fraudulent charges they allowed to appear on my bill.
They likely knew of this m-Qube crap, but ignored it because they were getting a percentage of what m-Qube collected.
Corporations are NOT this nice, friendly, concerned entity that Anthony and others seem to think they are. They exist to make money, period. If they screw people in the process, so be it. It props up their stock price. Millionaires have but one wish and that wish is to be multi-millionaires. And they get that way by taking it if need be.
May 24th, 2008 at 11:50 am
KEITH…CHANGING TO ANOTHER PROVIDER WILL NOT HELP…IF YOU READ SOME OF THE OTHER POSTS ON THE T-MOBILE AND VERIZON, ETC. COMPLAINT PAGES, THEIR CUSTOMERS ARE ALSO BEING FRAUDULENTLY CHARGED. THIS SCAMMING IS ACROSS THE BOARD AS FAR AS CELL PHONE PROVIDERS GO.
THE BEST WAY, IN MY OPINION, TO SOLVE THIS IS TO WAIT UNTIL YOUR CONTRACT IS UP, AND THEN DON’T SIGN A NEW CONTRACT. YOU CAN CONTINUE (AT LEAST ON A T AND T) WITH YOUR CURRENT PLAN ON A “FREE AGENT” BASIS, MONTH TO MONTH. YOU ARE NOT REQUIRED TO RENEW YOUR CONTRACT. MY CONTRACT WITH A T AND T EXPIRED AND I HAVEN’T RENEWED IT. I JUST GO MONTH TO MONTH WITH THE SAME PLAN I HAD AND DON’T HAVE TO WORRY ABOUT ANY CONTRACTS. IT COSTS THE SAME. IRONICALLY, I HAVEN’T BEEN FRAUDULENTLY BILLED EITHER, PROBABLY BECAUSE THEY DON’T WANT TO LOSE A CUSTOMER…WHATEVER.
THEY ALWAYS MAKE A SWEET OFFER ON AN UPGRADED PHONE, ETC. WHEN YOUR CONTRACT IS UP, BUT I HAVE GOTTEN ALL MY CELL PHONES ON EBAY FOR DIRT CHEAP COMPARED TO WHAT THESE CELL PHONE COMPANIES WANT. I’VE REPLACE MINE AND MY HUSBAND’S SEVERAL TIMES WITH NO PROBLEMS. SOME WERE NEW, SOME WERE USED, BUT AS I SAID BEFORE, THEY WORKED JUST FINE. YOU DON’T HAVE TO BUY THE PHONE FROM THE SERVICE PROVIDER. THAT’S ANOTHER SCAM.
May 25th, 2008 at 1:57 pm
Keith said: “They likely knew of this m-Qube crap, but ignored it because they were getting a percentage of what m-Qube collected.
Corporations are NOT this nice, friendly, concerned entity that Anthony and others seem to think they are. They exist to make money, period. If they screw people in the process, so be it. It props up their stock price.”
I can’t believe we are over 400 posts into this thread and we still have people posting crap like this here without having read one post. A company like AT&T doesn’t need companies like m-Qube or whomever to scam people so they can increase their profits. Knowingly doing such a thing would only hurt AT&T, not help them. Please read some other posts and get a true understanding of what is going on.
Keith also said: “Millionaires have but one wish and that wish is to be multi-millionaires. And they get that way by taking it if need be.”
Don’t we all, or shouldn’t all of us aspire to have more? To imply that all millionaires get there by taking it through scamming or whatever unscrupulous means sounds like a case of someone who won’t be a millionaire because they choose not to be, and wants to blame others for their misfortune, or lack of fortune, and an Obama supporter. Work hard and smart, take responsibility for yourself, and you’ll get there.
May 26th, 2008 at 6:24 am
Chris, some of these people posting in this forum are just plain “stuck on stupid” and can’t get past the fact that they were charge $9.99 and had to call their wireless provider to get a refund.
As far as the thoughts of AT&T being scammers, that is just plain ludicrous! Can you picture the many executives at AT&T having a meeting and discussing all the ways they can and will rip off their customers?
Can you picture how these executives will conspire to having there customer service reps follow their devious plans so they can make millions?
Cheating customers isn’t how companies/businesses stay in business. When you run a business, your reputation is your lifeline. No smart business people want to harm their businesses name or reputation.
AT&T is in business for the long-haul and are far from a fly-by-night organization, therefore, I would highly recommend them to anyone that is in search of an excellent cell phone service provider!
In closing:
1. Any person that believes that everyone they come in contact with is a liar; that is only because, they themselves are liars, and they think that everyone else is like them.
2. Any person that would believe that a reputable company like AT&T are scammers, that is only because they themselves are scammers, and they think that everyone else is like them.
May 26th, 2008 at 11:50 am
Chris says:
I can’t believe we are over 400 posts into this thread and we still have people posting crap like this here without having read one post.
__________
I have read EACH AND EVERY post here. That makes you wrong, doesn’t it? Yep, sure does.
________________
Chris says:
To imply that all millionaires get there by taking it through scamming or whatever unscrupulous means sounds like a case of someone who won’t be a millionaire because they choose not to be, and wants to blame others for their misfortune, or lack of fortune, and an Obama supporter. Work hard and smart, take responsibility for yourself, and you’ll get there.
___
This is just stupid. Seriously, it is. How can you possibly make all of these assumptions by READING WHAT I’VE POSTED HERE? You’re a tool who simply doesn’t know what he’s talking about. I’ve NEVER blamed anyone for my lack of fortune(whatever the hell THAT means. I’m the luckiest SOB on the planet.) I’ve ALWAYS worked hard and smart(work smart is stupid corporate mumbo-jumbo for we’ll pay you less for more work) and I’ve ALWAYS taken responsibility for myself.
I don’t want to be a millionaire, because I have everything I need. If I hit the lottery, I’d give away the vast majority of it. Seriously, I would. My friends wouldn’t have to worry about paying off their mortgages or paying for their kids college educations, because I would do it for them. If there was anything left after that, I’d find other ways to dispose of it. I wouldn’t waste it on things, I guarantee you that.
You’re digging yourself a pretty big hole. Keep digging.
May 26th, 2008 at 12:28 pm
Chris said:”A company like AT&T doesn’t need companies like m-Qube or whomever to scam people so they can increase their profits.”
So why do they?
AT&T is the company responsible for billing m-Qube’s ’services’. AT&T is taking a large percentage of revenue. AT&T and AT&T alone is responsible for any fraudulent billing they may or not be involved in.
I personally believe these cases in the US and UK should be the subject of a proper criminal investigation.
May 26th, 2008 at 2:51 pm
Keith said: “I have read EACH AND EVERY post here. That makes you wrong, doesn’t it? Yep, sure does.”
It makes you stupid asking a question that’s already been answered, doesn’t it?
Keith also said: “I don’t want to be a millionaire, because I have everything I need.”
Then don’t demonize millionaires who wish to have more, as you said: “Millionaires have but one wish and that wish is to be multi-millionaires. And they get that way by taking it if need be.”
It’s by this quote alone that I can make my assumptions about you.
May 27th, 2008 at 7:03 am
Brian, read post #253.
May 27th, 2008 at 7:06 am
ANTHONY…SAYS….As far as the thoughts of AT&T being scammers, that is just plain ludicrous! Can you picture the many executives at AT&T having a meeting and discussing all the ways they can and will rip off their customers?
Can you picture how these executives will conspire to having there customer service reps follow their devious plans so they can make millions?
STILL MAKING ME LAUGH!!!
HE SAYS: Cheating customers isn’t how companies/businesses stay in business. When you run a business, your reputation is your lifeline. No smart business people want to harm their businesses name or reputation.
SURE, WHY ON EARTH WOULD REPUTABLE COMPANIES, BUSINESSES, WANT TO COMMIT FRAUD AND CHEAT CUSTOMERS? OH MY…WHAT COMPANY WOULD DO THIS TO THEIR CUSTOMERS?
LET’S SEE…..MAYBE ALL THOSE REPUTABLE SAVINGS AND LOAN ASSOCIATIONS WHO BILKED THEIR CUSTOMERS OUT OF THEIR MONEY AND RETIREMENT. THEY WERE ALL REPUTABLE COMPANIES, BANKS, ETC.
HMMMM….I GUESS THE NAME ENRON MIGHT COME TO MIND AS WELL…A LITTLE REFRESHER COURSE…Enron Creditors Recovery Corporation (formerly Enron Corporation) was an American energy company based in Houston, Texas. Before its bankruptcy in late 2001, Enron employed around 22,000 people and was one of the world’s leading electricity, natural gas, pulp and paper, and communications companies, with claimed revenues of $111 billion in 2000. Fortune named Enron “America’s Most Innovative Company” for six consecutive years. At the end of 2001 it was revealed that its reported financial condition was sustained mostly by institutionalized, systematic, and creatively planned accounting fraud. Enron has since become a popular symbol of willful corporate fraud and corruption.
DID WE READ THE WORDS “creatively planned accounting fraud” LOUD AND CLEAR?
I THINK THAT ANSWERS THE HOW AND WHY “REPUTABLE COMPANIES” COMMIT FRAUD ON THEIR CUSTOMERS…..JUST PLAIN GREED.
May 27th, 2008 at 3:50 pm
Cathie Says: SURE, WHY ON EARTH WOULD REPUTABLE COMPANIES, BUSINESSES, WANT TO COMMIT FRAUD AND CHEAT CUSTOMERS? OH MY…WHAT COMPANY WOULD DO THIS TO THEIR CUSTOMERS?
LET’S SEE…..MAYBE ALL THOSE REPUTABLE SAVINGS AND LOAN ASSOCIATIONS WHO BILKED THEIR CUSTOMERS OUT OF THEIR MONEY AND RETIREMENT. THEY WERE ALL REPUTABLE COMPANIES, BANKS, ETC.
Anthony says:
1.Take note that Cathie doesn’t mention any company names or offer some type of news article (web address / URL) that we can read and judge for ourselves.
2. AT&T wants your business, and by them committing multiple acts of fraud,
will only guarantee them losing your business and many other customers.
Cathie says: HMMMM….I GUESS THE NAME ENRON MIGHT COME TO MIND AS WELL…A LITTLE REFRESHER COURSE…
Cathie compares Enron (who sustained one of the largest and most complex bankruptcies in U.S. history) to AT&T. Enron is a bankrupt company that is dysfunctional therefore, Enron vs. AT&T is not an equal comparison. Furthermore, Cathie’s wordage concerning Enron contains no link to read the actual article.
Cathie Says: I THINK THAT ANSWERS THE HOW AND WHY “REPUTABLE COMPANIES” COMMIT FRAUD ON THEIR CUSTOMERS…..JUST PLAIN GREED.
Anthony say; The only thing I see folks is that Enron is a bankrupt company. Don’t see greed at all.
Keith says: You can’t just drop AT&T. You have to wait for your contract period to expire. If you cancel early, you have to end up paying full price for the phone they sold at a discount when you signed up for their cell phone service.
Anthony says: Wrong sir! What you need to do is write a letter (sent by certified mail) to the better business bureau, CC: consumer affairs and AT&T, demanding to be released from contractual agreements with a full refund of any unauthorized charges. If that does not resolve your issue, the next step would be to file a complaint with the small claims courts. There isn’t a judge in the world that wouldn’t rule in your favor if in fact AT&T is guilty of fraud. Make sure you can provide proof to support your claims – or YOU LOSE!!!
May 27th, 2008 at 6:01 pm
I couldn’t believe that someone had the gall to send these messages to my phone without authorization. I am so glad that i found this website to voice my opinion regarding this issue . I has been an annoying experience to which has finally come to an end. I call the 1 800 416 6129 number and finally got resolution for my issue. This was a nightmare and for those of you that wish to see it end just dial that 800 like i did and your headache should be resolved. I was refunded my money and expressed my concerns. Good Luck!
May 28th, 2008 at 7:07 pm
Chris says: It’s by this quote alone that I can make my assumptions about you.
_________________
Well, do tell. A post on a blog dedicated to complaining about a cell phone charge and you know me. Give me a break. You’re clueless.
May 28th, 2008 at 8:39 pm
I too have been getting this billing and did not know it. Not until today, and my bill was 80.00 more than it should of been. I lost my mind. even the phone company was having problems with this company. They told me that they were all comming from this MCUBE! I had no idea what they even were. Well we will sure find out if this works. I don’t even know how they got my cell number. Thanks to this site, Atleast I know I am not the only one getting riped off.
May 29th, 2008 at 2:15 pm
hi all,
reference post #325..I did call the 1-800 416 6129 this morning and talked to a rep. I explained my situation and she said I wiil get a refund in 6-8 weeks. we’ll see.
I actually got my $47.92 cent check today. And so far no new charges to my bill, but I will continue to monitor it.
May 29th, 2008 at 6:10 pm
Well I am in the same boat as most people here. Still trying to see if I can recover my money. I am glad to see there appears to be a class action lawsuit. Any news of possible legal action north of the boarder in canada so that I can get add my name to the list?
May 30th, 2008 at 6:13 pm
Just yesterday my phone bill came in and i c this that i’m being charged $19.99 4 something i didn’t do and it’s from m-Qube Inc.
May 31st, 2008 at 5:34 am
I just got off the phone with AT&T who just by coincidence started billing MQube at 19.99 a month the same month that I got my son unlimited texting. I just now noticed the charges (i get my bill in summary because of the I-phone). They credited me for 3 months and said that I would get a 2 month credit direct from MQube.
June 2nd, 2008 at 10:13 am
My daughter somehow incurred 2 charges of $19.95 from M-Qube. The AT&T customer service rep was quite helpful in “cancelling the subscription and assisting me with processing a refund request for the charges from M-Qube. We’ll see. I’ll certainly keep a close eye on my account.
June 2nd, 2008 at 7:47 pm
I guess we can put this thread to rest. Click this Link: AT&T Settles Suit Over 3rd-Party Cell Phone Fees
June 3rd, 2008 at 11:27 am
Chris, not quite. All that this lawsuit accomplish’s is the fact that people will get refunds from charges that appeared on their monthly bills between Jan. 1, 2004, and May 30, 2008 and “AT&T will take aggressive action to put industry-leading safeguards in place to protect customers from unauthorized changes from third parties.
FACT: There will still be people who have kids that sign up for ring tones via third party web sites etc, etc, etc, and parents getting that bill that they didn’t expect – which equals complaints and more complaints… You’ll see!!!
June 3rd, 2008 at 7:36 pm
I came today because I have charge for MQube on my daughter’s phone listing another company for a ringtone service. I’ll talk to her soon to find out if she did order something, which I believe she did not.
I have dealt with the MQube “service” before with my son’s phone. The “proof” I was given that he ordered something did not match my phone bill. The date they gave me did not match plus his phone was not with him during the same time frame and actually not being used at all. They continued to blame him for the charges, saying “sometimes parents just don’t know”. Hey, I know if my kid did not have his phone when he forgot it and it was turned off for a couple of days at home with me. The date they said he accepted a text message authorizing the service…no text on the bill; no calls on the bill.
Some kids do sign up for stuff, but this company and the companies that use their services attempt to get away with a lot under the “your kid had to have done it” B.S. A lot of kids get in trouble over this when a lot of them have done nothing wrong.
I did get a refund and an apology when I my proof to them. That surprised me.
June 9th, 2008 at 11:37 am
MQube is trying to cheat everyone by giving people charges that they did not use to make extra money for AT&T . They are cheating all the customer’s that they charge
June 9th, 2008 at 7:35 pm
I just got off with att by removing theese leeches. MQube is cheating everyone by billing for services thru their phone without authorization and ATT is allowing it. I just put a buy block on my phone they will not refund every thing they charged.
June 11th, 2008 at 7:12 pm
Ash– Raise a stink. Bitch and moan. Threaten to switch providers. They’ll do some refunding if you’re persistent. They want you to give up so they can have your money.
June 12th, 2008 at 9:46 pm
M-cube inc. is a joke. They take advantage of folks, it doesn’t even matter what age they are. It is a crying shame. I will be in touch with these folks and let them have a piece of my mind. M-cube ought to be outlawed on wireless services. It is just a ridiculous!!!!!!!!!!!!!
June 13th, 2008 at 8:43 pm
m-Qube has charged one of our 5 phones 19.99 this month and 9.99 last month. I called AT&T (our provider) and they are refunding the money (they say… in the next billing cycle or two). The AT&T customer service rep stated that we must first pay the rip-off charges then get credited back from AT&T after THEY get m-Qube money. Such a rip. Is it just AT&T allowing their customers to be robbed or are others guilty too! Extremely frustrating and seems like it should be illegal. We have received no services yet these charges appeared on my 15 year old son’s phone number. AT&T informed me that by simply by opening their text message can cause these charges! AT&T….shame on you!
June 16th, 2008 at 7:33 pm
Just got my bill today and I have a 19.99 charge from m-Qube. I remember getting the message, reading it, quickly DELETING IT, then going online to completely disable text messaging on my phone altogether. Still, I get charged for it. There’s no way they’re charging me for this shit and I will soon be cancelling my contract with AT&T forever.
June 17th, 2008 at 3:10 am
Lea-”AT&T informed me that by simply by opening their text message can cause these charges!”
AT&T are telling you a pack lies. AT&T are billing you the instant the message is sent. You are being billed for these messages whether you open them or not.
It’s AT&T that has the billing agreement with m-Qube not you. You have entered into no agreement with m-Qube and owe them nothing. Your agreement is with AT&T and you should just pay AT&T what they are due.
You do realise that all the Network Providers are taking a sizable slice of this billing fraud.
Why are your regulators and politicians turning a blind eye to this corporate billing scandal.
June 17th, 2008 at 5:59 am
I just called AT&T and told them that we did not request any services from m-Qube. They immediately reversed the charges on my bill.
June 17th, 2008 at 6:58 pm
I was told by m-Qube that when my daughter entered her cell phone number for a free massive music givaway that she was legitimately signing up for subscriptions to three different plans, Which Celeb is This? 19.99, Crazy for Tones 19.99, and the Free Massive Music Givaway 9.99. I responded by saying that this was a dishonest practice. She responded by saying: your daughter should read the small print. It amazes me how these people justify their so called “business” when in fact they are a bunch of thieves. Yes, I have put a stop on all charges on our phones, and I will be contacting the FCC to add to the thousands of compliants that have already been submitted.
June 18th, 2008 at 9:54 am
Brian from the UK: I’ve asked myself the same question.
June 18th, 2008 at 9:21 pm
I don’t know what m-qube is until today I am charged by $24. Just crazy. Lucky that the money will come back in the next bill.
June 19th, 2008 at 2:57 pm
i was checkin my bill and my mouth dropped because my bill was higher then usual…. m-cube charged me 42.78 for something i didn’t do….. i hardly use my phone…. my husband called AT&T and they’re going to credit me the 42.78 on my next bill….
June 20th, 2008 at 10:46 pm
I was charged $9.99 on my bill without my consent and someone has been sending me Hip Hop text messages that I really don’t like.
June 21st, 2008 at 8:57 pm
yeah, we got charged too. only on one phone.
at&t is crediting us back our money.
June 24th, 2008 at 4:52 pm
Noticed $60 for data charges on son’s phone, m-Qube and Mblox, AT&T removed with no hassle and wimpy explanation about my son ordering stuff. Review of bill showed that the short codes (23907,71769, 98550) all sent prior to 6:00am (kid’s not awake). No indication he answered them. What are cell providers doing about this? They appear complicit in this.
June 27th, 2008 at 3:32 pm
I found $70 for charges from m-Qube,Mblox and flycell on my son’s cell. googled flycell and it brought me here. I read all of the comments and called AT&T. As soon as I mentioned flycell, the CR knew exactly what I was talking about and he immediately began to help. They cancelled any subscriptions initiated whether by accident or ignorance and got all $70 refunded. He also told me how to make sure all 3 of my phones are blocked from such activity. Log into your account, go to other services/and or parental control and there is a control called “purchase blocker.” I recommend this for all teenagers and most adults especially if you are the one paying the bill. I hope this helps
June 27th, 2008 at 6:31 pm
I never liik at my AT&T bill it just comes out automatically. I looked at my bill and I had been charged 19.99 for the last 2 months. I never authorized these transactions. AT&T removed them off my bill and placed a blocker. Thank you AT&T.
June 30th, 2008 at 9:44 pm
My wife showed our bill tome that had a $19.99 charge from m_Qube and I had no idea what it was for. Fortunately, AT&T promptly canceled this charge for me. Thank you AT&T.
July 2nd, 2008 at 9:52 am
I just received the m qube charge on my bill. Took less than 15 minutes on the phone for ATT to remove the charge, block our phones and cancel the subscription. Great customer service experience.
July 3rd, 2008 at 2:21 pm
i saw that i was charged 9.99 on my phone bill and did not have a clue why so i called to get it canceled because i didnt order it and hopefully some one gets it fixed. Thank you.
July 3rd, 2008 at 6:02 pm
AT&T customer. m-Qube Inc. somehow got subscribed on my wife’s phone without either of us knowing anything about it, with a $19.99 subscription charge and $2.00 in SMS fees (we don’t text ever). AT&T refunded both charges, and we blocked texting on her phone, but it’s still baffling how it got on there in the first place.
July 7th, 2008 at 10:01 am
I have had $324 charged to my phone in the last two months, even though I contacted my provider to ask for their assistance to stop these. They are not willing to refund me. I am a single mother and am outraged to have to pay my provider my hard earned money for nothing!!!
July 9th, 2008 at 9:18 pm
Rachel— Contact your provider again. Be persistent. If they refuse to remove the charges, threaten to switch to another provider. And if, after the threat, they still refuse to remove the charges, tell them you will be switching providers as soon as you hang up.
July 10th, 2008 at 11:59 am
My last AT&T bill included charges for $9.99 for one or my daughter’s phones and two charges of $19.99 each on my other daughter’s line. These charges were under the merchant names M-Qube Inc and Mblox. I contacted AT&T and they nearly caused me to explode with a ridiculous explanation as to how this occurs through ring tones and some other unbelievable diatribe. I let them know in no uncertain terms that I feel they have complete control over this type of practice and were basically aiding and abetting a deceptive practice.
I requested an immediate refund be posted to my account to which they stated they would need to contact the merchant and a credit would be posted in the next two billing cycles. I insisted I wanted the credit now and made it as far as a robotic supervisor who repeated phrases from what I’m sure was a scripted response. AT&T has now, supposedly, placed purchase blockers on my cell phone service to prevent this activity from happening in the future. I asked them why anyone in their right mind would want this type of service in the first place and told them the default should be to prevent this scandalous activity from occurring. Surely if a customer wants this type of service (although why, I’ll never understand) then I’m sure it would be a simple task to select this when setting up the service.
With regard to my current bill, I have reported AT&T to the FCC and, in anticipation of the credit, have paid my bill less these ridiculous charges.
July 12th, 2008 at 7:38 pm
I pay my son’s Sprint bill. 2 mos. ago there was a 9.99 charge for a ring tone and another 9.99 charge for message alerts. I paid the bill but before I could speak to my son about it there was another monthly charge for the message alert. I called Sprint and had it removed and blocked from further billing. They also refunded the charges. This company needs to be stopped and a HEAVY FINE imposed for their stealing from people!
July 13th, 2008 at 6:00 pm
This has been going on since September of last year. No one could ever convince me AT&T couldn’t stop this crap if they wanted to. All I know is my contract period is close to expiring and they’re going to lose a customer because of the M-Qube crap. That’s called getting even.
July 13th, 2008 at 9:33 pm
just received my rogers bill and to my dismay i was billed $70 dollars for messages received…thanks to the customer service rep at rogers who was a great help but how did this start and when does it end.i have sent the word stop to these guys a dozen times and yet am still receiving messages from them.i am to the point now where i feel i need to take legal action if they do not stop as requested…good luck to all you who are having the same trouble..just a thought but why don’t we just throw away the cell phones and live like we did 15-20 years ago…if ya wanna chat..go visit for a cup of tea..ditch the cell phones..ggrr..nothing but a headache..!!
July 14th, 2008 at 12:43 pm
i never ordered this subscription – but check your bill – because you might have charges you don’t know about happening – ATT was kind enough to reverse the charges and cancel subscription!
July 15th, 2008 at 1:05 pm
I DO NOT DOWNLOAD ANYTHING! GET THIS $19.99 OFF MY BILL!
July 18th, 2008 at 4:11 pm
I received this same charge for $19.99. I knew exactly where this came from-Myspace.com-some silly thing I stupidly responded to, thinking I was responding to an email on my page. After googling m-qube inc. and finding this site, I called the Verisign cust svc # 866-626-2823 and spoke to a young woman who stated I would be receiving 2 confirmation emails regarding making certain my phone # was removed from that service. I had stopped receiving the emails shortly after sending the “stop” msg on my phone via text, but I just wanted to make certain it’s off since I’ve seen this site with 453 complaints about the exact same thing.
July 19th, 2008 at 6:22 pm
Sandy— You have to call AT&T customer service to get the charge removed. Generally speaking, they have done so and offered to put a block on your line so it doesn’t happen again. This site is for complaining about it and sharing experiences. This site is not affiliated with AT&T. Just an FYI.
July 19th, 2008 at 8:03 pm
I found one today for $19.99 on one of our lines. There were two text messages on that line the day before from 71769 which also cost us 40 cents. AT&T said we should have texted back “unsubscribe”. How ridiculous is that? The agent was very nice & submitted a credit for the $19.99 & immediately reversed the 40 cents. If I don’t pay the 19.99 now, my account will show as past due (may affect credit) so I will pay it and wait a billing cycle or two for the credit.
July 21st, 2008 at 2:09 pm
I found a 19.99 charge on my phone today from m-Qube. I called AT&T, they are going to credit my account and put a pin number type block.
July 21st, 2008 at 6:23 pm
$59 worth of charges before I caught it. AT&T is crediting my account and put in pin block. What a scam.
July 23rd, 2008 at 12:13 pm
I also have $19.99 amount of charge this is fraud.
July 24th, 2008 at 10:15 am
I was billed for 2 charges of 19.99 plus tax from m-Qube Inc what do I do to to get my money back?
July 25th, 2008 at 3:38 am
I have 2 charges of 19.99 plus tax to my cell phone bill. I want these charges taken off my bill, what do I have to do to take care of this?
July 25th, 2008 at 3:39 am
Helen– Call AT&T(or your cell phone service provider if it’s not AT&T) and tell them you didn’t order anything and want the charges removed. Generally speaking, AT&T has been pretty good about removing the charges. They’ve done a lousy job preventing the charges in the first place, but a good job refunding and removing the charges to those who complain. The number I have for them is:
1-800-331-0500 or 6-1-1 from your Cingular/AT&T cell phone. Hope that helps.
July 25th, 2008 at 2:52 pm
I am happy to report that I no longer have these charges on my phone bill after contact m-qube directly. I never attempted to contact ATT even though they were the number given on my phone bill. I left a phone number to m-qube in post 454 if anyone chooses to go that route.
July 25th, 2008 at 10:04 pm
I just contacted Att wireless over the 1 (800) 331-0500 and the operator over the phone was a little to understanding about the matter. The bad news is I have been getting billed for 6+ months @ $19.99 the GOOD news is I get credited for 4 months of payment and i have a merchant block added on.
July 30th, 2008 at 4:47 pm
PROTECT YOURSELF – don’t text to any service. I’ve been seeing lots of commercials now to text in for a free ringtone or vote for something, etc… Pay close attention to the quick little blurb at the end and the small text on screen, there is often something about the message being a subscription. I’ve been burned by this, and no longer text other than to people I know.
July 30th, 2008 at 11:56 pm
My son received a text message saying something about ‘meet your soul mate’ on July 4th. He texted back ‘STOP’. There’s a $9.99 charge from m-Qube on this month’s bill. I just entered a complaint on their web site and requested a refund. I’ll follow up with AT&T if I don’t get satisfaction.
August 1st, 2008 at 12:57 pm
Just got done talking to ATT and got all my m-qube and mblox problems resolved, I think. But, she told me never to OPEN an e-mail from an unknown sender. That is enough to incur the charge even if you don’t respond to the e-mail. I also got the parental block for all my phones including mine. It helps prevent these charges. Also, never use your cell phone number on websites requesting it. Also, anyone who has your cell phone number can use it on one of these sites and sting you for the fees. I told them this is fraud but the ATT dis-agreed stating its usually the consumer who gets in this position un-intentionally. I still think its fraud if your not able to make an informed decision about the use of your money, even if Att will refund it, if notified immediately.
August 1st, 2008 at 12:58 pm
Just found out extra $19.99 on my cell phone bill and I know it is related with some free wish from FaceBook. Called ATT and the girl said she will remove the charge and block this messaging…
August 5th, 2008 at 12:28 pm
this company just charge me 19.99 for i do not know what and i’m afraid tjis company will not refund
August 5th, 2008 at 2:20 pm
I just found out as well. I got ATT to reverse the charges per txt msg and the $19.99. I also replied backed with STOP and it has confirmed “unsubscribed”. A shady business practice indeed. In the future, users might want to NOT put their cell number in FaceBook etc.
August 5th, 2008 at 2:47 pm
Noticed a 9.99 on my bill and called the number of the company listed…m Qube, Inc., of course. Someone in India told me that I signed up on a web site and agreed to the terms of their contract. So they started billing my cell phone number even though they see the service was cancelled the same day. They said I was unsubscribed but the 9.99 charge would stand. I immediately called my service provider AT&T and they are crediting my account and blocking 3rd party services that are not confirmed through an email that they send me. Great way to do it! Theses companies are such a scam.
August 5th, 2008 at 5:33 pm
Just got scammed by these guys. Got hit with an $11 charge. AT&T credited me the money and stopped the monthly or periodic billing that this Mqube service somehow attached to my account.
August 7th, 2008 at 12:53 pm
I was getting billed for no reason what so ever. I do not remember even buying anything off of a site and i was getting a bill of 19.99 every month.
August 8th, 2008 at 3:45 pm
I too have been robbed this is out and out theft across state lines where the hell is the FBI this is a huge crime WHAT IS THE COST OF MILLIONS THAT THIS COMPANY WILL RACK UP AND RUN WITH. THE PEOPLE BEHIND THIS NEED TO PAY AND GO TO JAIL FOR A LONG TIME!!!!!
AT&T SHOULD BE SUED FOR MILLIONS FOR THIER PART!!!!!! DAM THE IS FUSTRATING.
August 8th, 2008 at 8:04 pm
I have two listed on my current bill, one for M-QUBE and the other for OPENMARKET, the telephone numbers for both are the same, these are obviously two major scams, my charges were for $30, which I too have had credited to me by AT&T. This kind of thing needs to be stopped.
August 11th, 2008 at 5:30 pm
Similar complaint to all above. Went on a website that promised a free download ringtone, never received a ringtone only put my number in, and all of a sudden I’m being charged 19.99 a month by m-Qube for nothing, never having subscribed to anything or agreeing to anything. Notify me of any lawsuit, I am happy to assist.
August 11th, 2008 at 11:26 pm
I got my son a phone line when he became a teen. Very soon, I started getting premium text bills of 9.99. Since the charges were on my son’s line… it was very hard convincing anyone that he HAD NOT ORDERED them. Finally, a nice man at Verizon researched my son’s line and found that there was NOTHING linking his line to these premium texts… This of course was after much yelling on my part at my son. They blocked texting on both of our lines so that this could not happen again. Last fall, I opened texting up again and started a texting plan for all free texts. It is expensive, but now we text a lot. This month’s bill was $50 more than usual. I checked into it and my son’s line has 5 charges for 9.99 on it from various ringtone providers. I took his phone and went thru his memory and he has NO RINGTONES! He said he would not go onto a ringtone site without asking me… he KNOWS i am a single mom and that I do NOT have money but that all he needs to do is ask if he wants something and I will find a way. He is a good kid and he did NOT sign up for these services. He did say, however, that he got some sort of text asking to sign up for something and he replied, “Cancel” or “STOP”. Because this is whatthe verizon guy had told him he could do if it happened again. Interesting?
August 12th, 2008 at 3:49 pm
I just got back from a deployment from Iraq and found while I was fighting for this country where they run their fraudulent business, they have charged me over $712.00 since May 2007! Cingular says they can only refund two months worth, WTF?!?! They should be jailed!
August 12th, 2008 at 5:08 pm
Melissa— If I were you, I’d keep at them. Don’t give up. Call them daily if you have to. Tell them you’ve posted about the charges in an open Internet forum and give them the link to this page. That let’s them know that you’re on to their dirty tricks. Also, call the pinheads from M-qube and bitch to them, too. I bet if you complain enough that you’ll get every penny back. Don’t just give up and walk away. It’s YOUR MONEY!!
August 12th, 2008 at 9:40 pm
Over the last two months, we’ve had an extra $40 on our cell phone bill. My wife asked me to knock it off on the text messages, and I hadn’t been sending very many of those at all. The next month, our cell phone bill is STILL over $100, and by this time, my wife is getting ticked off at me, thinking I had somehow run up our cell phone bill.
However, just the other day, she looked at it more closely and she asked “Dear, who’s M-Qube?”, and I said I’d never heard of them, which really made things fishy.
She went online and lo and behold, this was one of the sites she found about the big scam they’re pulling on anyone they can. We called our carrier, AT&T, and they said they would block those charges. Count us in on the class-action lawsuit, too. These people are SCUM.
August 13th, 2008 at 12:41 am
it seems to me these jackasses are croocks i was nailed for $60.00 on my boostmobile phone they will not refund either i filed a complaint with the F.T.C. screwed in Tx.
August 13th, 2008 at 10:04 am
Yes i have a responce letter from them the sam day i visited the web site saying i was only looking on the net and they sent a response saying i don’t have an account with them but i got charged from u for 19.99 and i’m not happy about this i’m sending copies of this email to at&t and everyone…..
August 15th, 2008 at 8:13 am
Looks like M-Qube is still at it, I was just billed 9.99 on my AA&T bill, I have never downloaded a right tone, or anything else, they will take it off my bill, but I must pay what is on my bill now and will get a credit, after reading this web site, I will be back on the phone with AT&T and will not pay this, or any futher charges from M-Qube, we have to all stop paying for this!!!
August 15th, 2008 at 11:18 pm
same old story, we have a mystery charge from mqube and dont know how it got there. We called ATT and they said they will credit our account. Has anyone recieved a refund on any of their cell phones bills yet?
August 17th, 2008 at 3:01 pm
Jeff– I got a refund on the next billing cycle. They said it might take a couple months, but it was handled quickly.
August 17th, 2008 at 9:41 pm
I didnt order this my att bill was charged 19.99 monthly and wasnt aware of it i dont think i should have to pay for this since i didnt order it
August 18th, 2008 at 8:26 am
Nona– Be sure you call AT&T to demand back YOUR money. Don’t let them take it without a fight. The number to contact AT&T customer service is….
1-800-331-0500 or 6-1-1 from your Cingular/AT&T cell phone. AT&T has been pretty good about issuing refunds, but they sure have done a lousy job of preventing this fraud. Good luck!
August 18th, 2008 at 11:03 am
I have an iphone 3G! What the heck? I got the text message and was a little confused and then saw the charge on my bill. Why would At&t even allow that. The iphone is not compatable with any of those stupid deals. Now I get to get the pleasure of dealing with AT&T!
August 18th, 2008 at 8:13 pm
Je sais pas si quelqu’un parle français ici mais je viens d’appeller ma compagnie de téléphone BEll pour la facturation de MSG que j’ai recu. Ils disent qu’ils ne peuvent rien faire vu que ces messages ne proviennent pas de leur compagnie et qu’ils ne peuvent pas me créditer. Il m’ont dis de chercher un site sur internet a propos de m-qubc pour faire une plainte.. C’est ridicule, je refuse de payer ca c’est du vole et si je ne paye pas ils vont faire monter mon intéret…
August 20th, 2008 at 4:35 pm
I’m in my 5th month now. It’s like a part of life. Get the AT&T bill, call that night to get M-Qube credited. I finally got my son to tell me he went out on the internet looking for ring tones and started a registration- cell phone# was entered but he said when it told him it was $9.99 per month he got out. Apparently it was too late. I got $30 in charges this month from Mblox. Got to figure that one out but I’m sure it’s the same type thing.
August 21st, 2008 at 10:30 pm
My boyfriend took an IQ quiz that required a cell number to txt the result to. We didnt know this would authorize them to send me txt messages every few days and charge me $9.99 a month. All he used was the number. Is it that easy for ANYONE to sign me up for this bullsh*t?!?!
August 23rd, 2008 at 9:56 pm
SOMEONE please STOP this fraud now!! I am sick of calling ATT to complain about these charges !!! With a big company like ATT, you would think things like this wouldnt happen!! CLASS ACTION, PLEASE!!!!!
August 25th, 2008 at 10:36 am
yeppers, they thought I was stupid too. Called att and they gave me credit but it is still a hassle…opt out now
August 26th, 2008 at 10:57 am
stop to give me message texte for the secret crush stop stop stop my number phone mobile is 514-915-6455 please stop
August 26th, 2008 at 4:50 pm
jean-guy lebeau– This site in not affiliated with AT&T. This site is just to share experiences about M-qube. You have to cell 1-800-331-0500 or 6-1-1 from your Cingular/AT&T cell phone. AT&T has been pretty good about issuing refunds, so that should take care of the issue. Good luck!!
August 26th, 2008 at 9:49 pm
I have 5 cell phones on AT&T/Cingular. At least 2 of the 5 have $40 in charges every month. I have no idea what these charges are for. I am in the process of either getting this taken care of, or changing carriers.
August 27th, 2008 at 6:02 pm
I just got my husband a blackberry and when he got it he set it up.then he started receiving email so he would delete them..never agreed to any emails,next thing i know i am being charged 19.99 for a thing call m-qube…. M-cube is enrolling cell phone customers without there permission..They need to be stopped..
August 30th, 2008 at 1:45 pm
Charged $9.99 for something I never signed up for. ATT nearly refused to remove this charge. This is a scam. ATT should get their act together to prevent this scam.
September 1st, 2008 at 11:53 am
This is the second time I complained to take off the charge on my ATT Cell Phone bill…Called last month , they told me they will take care of it , never did, so I was a little ticket off, there is no phone number to call the company itself. ATT told me I should see a credit of 19.98 for the next month bill. will see what happens.maybe this time they will take care of it.
September 2nd, 2008 at 12:30 pm
I’ve been charged the past 2 months by this website on my ATT/Cingular bill. I’m waiting to hear about my refund. I want this company to stop.
September 2nd, 2008 at 5:24 pm
please cancell
September 3rd, 2008 at 6:37 pm
eldongroh— Here’s a copy and paste of my response to someone else who wanted to cancel:
_______
This site in not affiliated with AT&T. This site is just to share experiences about M-qube. You have to call 1-800-331-0500 or 6-1-1 from your Cingular/AT&T cell phone. AT&T has been pretty good about issuing refunds, so that should take care of the issue. Good luck!!
September 4th, 2008 at 11:00 am
I just noticed something… For the last 3 months I have been billed $19.95 a month for this same thing. These days everything rips off the consumer and this just another one. If class action against them is going to happen count me in!!!!!
September 6th, 2008 at 3:03 pm
As I was going through my bill this morning (Sept 08), I discovered a charge of 19.99 from m-Qube Inc. I immediately called ATT (my wireless company) and asked what this was and why I was being charged for this when I did not order nor want it. He couldn’t answer any of those questions. While I was on hold, I started looking back to previous bills, and it went back all the way to September of 2007!!! I asked for them to be removed and the gentleman said he would send in a request. Let’s hope it works…
September 7th, 2008 at 3:24 pm
UPDATE!
“As I was going through my bill this morning (Sept 08), I discovered a charge of 19.99 from m-Qube Inc. I immediately called ATT (my wireless company) and asked what this was and why I was being charged for this when I did not order nor want it. He couldn’t answer any of those questions. While I was on hold, I started looking back to previous bills, and it went back all the way to September of 2007!!! I asked for them to be removed and the gentleman said he would send in a request. Let’s hope it works…
September 7th, 2008 at 3:24 pm”
So I just got off the phone with the ATT customer service, and they could only refund the past 4 months charges to my account. They told me the only way to get the additional 7 months worth of money is to go through m-Qube Inc. directly. Hope this helps others.
September 7th, 2008 at 3:46 pm
I too have been bitten by the extra ring tone charges on my AT&T bill. The first time that I talked to customer service they said they would cancel the service for me because it is a monthly charge and my teenage son had probably ordered it. I paid that time, then the next month the same thing again but with different names on the charges. I called again & told them there is no way that I will pay for this again. They told me that I would get a credit but I should call m-Qube at 1-800-626-2823 and unsubscribe or I will probably be billed again. I had them put a block on all my lines for any purchases. I told AT&T that they should not allow third party billing on their accounts & it was only giving them a bad reputation. I wonder if they are getting some sort of commission from these companies? Why else would they be willing to jepardize their business reputation?
Am sick of this whole thing & will probably switch to different carrier when my contract is up. (I am still on Cellular One anyway)
September 12th, 2008 at 2:39 pm
YOUR CELL PHONE CARRIERS ARE RIPPING YOU OFF.
Mel,
“I wonder if they are getting some sort of commission from these companies? ”
…………
SpongeBob On Your Phone
Nikhil Hutheesing, Forbes Wireless Stock Watch 02.10.06
‘Every time a consumer buys something, it gets billed to his or her cell phone. The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider. While m-Qube won’t disclose actual sales figures, Glass says its revenue grew 1,300% in 2005 over 2004.’
YOU ARE ALL BEING CONNED.
September 12th, 2008 at 5:59 pm
M-Qube billed for months on my AT&T statement…I Have an iphone and apparently there is no way to block such scammy ‘downloads’ without blocking all internet use…..someone is making a fortune ILLEGALLY. The AT&T rep refunded only two months asying that was all that ’shows up in her system’….I challenged her with info from this and other sites but she didn’t budge….though she admitted I have been being charged more than two months….hmm….how did she know if it wasn’t “showing up” in her “system”?
Who do I email? Who do I call? She aslo said there was no supervisor to speak to but I could “try later”….clearly, they know abot the scam but do not want to do refunds…which makes one think they recieve some form of ‘fee’ for the use of their billing.
ick.
September 12th, 2008 at 8:49 pm
DJ—Keep pestering AT&T customer service. Tell them you’re mad enough to switch carriers over the issue. If they won’t budge, follow through on your promise/threat once your contract period expires. When they start losing customers over this issue, they’ll start changing their tactics on how they’re going to treat their customers. The only thing corporations recognize as pissed-off customers is loss of revenue.
September 13th, 2008 at 11:34 am
I also got the m-qube Inc. bill for 19.95 on my AT&T cell phone bill. It went back 3 months. I called the number 1-800-331-0500 (talked to ATT guy). He indicated they were seeing this issue and had no way of knowing what the charge was. He did offer to refund me the 3 months charges and remove it so it doesn’t happen again. Crossing my fingers to see if it’s really gone form the next bill. It only took 5 minutes, so I was pleasantly surprised about that.
September 13th, 2008 at 1:42 pm
THIS IS HAPPENING W/ALL THE OTHER CELL PHONE SERVICE PROVIDERS ALSO. MY CONTRACT W/AT&T EXPIRED AND I JUST GO MONTH TO MONTH W/THE SAME RATE, NO CONTRACT. I’VE HAD NO MORE CHARGES SINCE I FIGURE THEY DON’T WANT ME TO SWITCH. AGAIN…YOU DON’T NEED TO RESIGN WHEN YOUR CONTRACT ENDS..JUST GO MONTH TO MONTH W/NO CONTRACT.
September 13th, 2008 at 1:48 pm
I work for a call center and i recieve calls from a certain cell phone company customers reguarding charges from mqube, mblox, etc.. these people do not order these subscriptions, there cell phones are hit with a text and then BAM they have just subscribed. I truely believe that this is a fraud and the cell phone company is well aware and seems to be doing nothing. I feel the customers need to write there governer and hold there cell phone companys and these third parties responsible for fraudulent charges. What a violation of privacy as well. In the state of Florida the governer got involved with a certain cell phone company to investigate this with these companys. What has gone on with that i wonder?
September 15th, 2008 at 3:32 pm
I just received my AT&T bill and noticed a $5.00 charge from m-Qube. I’ve never heard of m-Qube before today. I called AT&T and learned that I was charged the moment I opened a random text solicitation from m-Qube even though I immediately deleted the message. The AT&T representative said he will remove the charge and credit my account on a future billing.
September 17th, 2008 at 11:32 am
D Henry,
AT&T are telling you a load of horse ****.
AT&T bill you has soon as they forward the text to you from m-Qube. You are billed irrespective of what you do with their damn crap.
They also take between 30-40% of the unauthorized debit before passing the rest onto M-Qube.
AT&T are ripping you all off and then conning you.
September 17th, 2008 at 12:24 pm
I just told my neighbor about what is going on with these companies & he admitted to me that he never looks at the details of his cell bill. He pointed out something important even if this company only gets away with $1.00 for each custmer it still gives them millions! They are going to keep taking their chances with all this betting on those people who DON’T check their bills until the government stops them! We need to talk to our politicians & insist that they do something now.
September 18th, 2008 at 11:16 am
I use Boost/nextel prepay – I don’t even know how to send a text message (as I just use my pre-pay phone basically for emergencies) last month I got my first
$6.99 Mqube charge debit from my account – I attempted to contact Boost mobile who would not help me when I requested that they block all text messages, etc. so I would not be billed anymore – they would NOT help… guess I am screwed since it is prepaid – I am now attempting the link to get Mqube to cancell my “subscription” that I never authorized nor requested! -
September 19th, 2008 at 5:57 pm
I just noticed $19.99 a month charge on my bill since I never really look at it…turns out, I have been paying this for 11 months. AT&T just refunded me close to $235 and just after the guy finished doing that, I got a text message from m-qube, saying that my subscription has been cancelled… WOW…how do they get away with this crap.
September 22nd, 2008 at 12:09 pm
I called ATT last month and told them about the charges. they said that I must have ordered them. Of course not; I never ordered anything. this month, the charges showed up again, and today ATT told me that they’d stop the recurring charge.
Also called verisign 866-626-2823 to complain. They asked: so you want to cancel services? i said that I cannot cancel anything that I never ordered, but asked them to stop billing for services that I never ordered. Someone please sue this guys.
September 22nd, 2008 at 5:01 pm
Received a $9.99 charge from these clowns along with charges for 2 text messages from them. Called the company up and was connected to a rude CSR who proceeded to tell me that I must’ve signed up for some bogus subscription. I never signed up, and never text message. I think I have 2 texts in 12 months of service with AT&T. Got the charges reversed from AT&T, and they acknowledged that this has been a pervasive problem. We need to get the government involved and shut down Verisign. This is fraud, pure and simple.
September 24th, 2008 at 6:46 pm
Got my last ATT bill and had $60 in charges from Mcube for ’subscriptions’ that we never authorized. ATT removed them but said the next time it’s on us. I’m not paying for this. How does this happen. ATT says this HAS to be authorized from your phone or the internet. So anyone can do this. They don’t need personal details to get this on your bill. This is wrong. This should be illegal!! How do you hold them accountable?
September 25th, 2008 at 2:05 pm
Robin,
AT&T are telling you a pack of lies.
Anybody who knows/obtains/guesses your number can send you a text message.
In the same way any company(that has a billing agreement with AT&t) who obtains your number from any third party can send you a Premium Rate Text message.
Also bear in mind it is AT&T who are debiting the account without authorization and they are keeping a sizable percentage before passing on a cut to m-Qube.
The responsibility for stopping this mass-marketing billing scandal lies with your damn politicians.
The same politicians that helped create this corrupt market place. A market place that came about as a result of lobbying from the global trade bodies that represent the interest of the companies that are now operating and sharing in this multi-million dollar billing scandal.
September 25th, 2008 at 4:42 pm
My husband noticed that we had a charge listed under by cell phone number on our current statement in the amount of $19.99. The description said CSW Group Limi: 71769#5455 and the merchant name of course is m-Qube Inc. I never authorized or purchased anthing from this company or any other. I never download ringtones, wallpaper, etc. etc. This is robbery. AT&T have refunded us 3 months charges but are unable to do anything more. We have been billed for over 6 months. These people have a license to steal.
September 26th, 2008 at 5:32 pm
I took a quick IQ test but didn’t sign up for anything, need to enter my phone number and I started getting text for word of the day that I didn’t subscribe. Now I’m charged $9.99 for this service I didn’t subscribe to. I tried texting them back to stop but didn’t stop.
September 27th, 2008 at 10:04 am
I just noticed my bill and saw the charged form M-Qube, I followed the instruction above form customer support, reply to text you receive from them by typing stop. I got another text saying I was unsubscribed, then I went on ATT check my bill under other charges I looked up the unknow charge and it took me to the charge detail. I was able to challenge the charge and let them know the reason, shortly after, theny acknowledge the complaint and stopped it and approved a refund.
September 27th, 2008 at 10:28 am
Sorry for the mistakes in my previous entry.
Let’s all not forget we were all victims of fraud, we should help by giving tips on how to resolve the problem instead of insulting each other.
If your getting an unsolicited text from a client of M-Qube just text back the word STOP, like they state on entry #320 on this blog. Call your cell provider and ask them to reverse the charge.
September 27th, 2008 at 10:40 am
Just called ATT to remove a 9.99 charge from M-Qube and .80 in text charges, I never do texting and did not ask to be charges for this service.
September 29th, 2008 at 12:35 pm
Me again …maybe we should call the attorney general?
September 29th, 2008 at 12:39 pm
icalled t-mobil last month and toll them about the charge of 9.99 so this month showed up again,they keep sending text massages and i dont want them inever authorized anything from this company this is a robbery.stop sending mssage please and remove the chargesof 19.99 and 9.99 asap.
October 2nd, 2008 at 6:49 am
ayde–You’ll have to call t-mobile again. No one here at this site can assist you. This site is just for sharing experiences about these, hmmmm, over-zealous billers. Keep pestering them until they remove and stop the charges. They don’t want to give back the money they’re already collected, so you may have to keep pestering them until they do. Don’t give up and good luck!!
October 2nd, 2008 at 10:43 am
I recently found out that I was charged by m-Qube 19.99 each month since 3/08. I called At-t and they can only refund me back 60 days.This is totally illegal and we shoud sue att or m-Qube together.
October 2nd, 2008 at 8:09 pm
Judy– Don’t give up. Call AT&T again to complain. If they insist on not refunding, ask them to give you m-Qube’s phone number so you can complain to them. Also, tell them once your contract period expires, you will shift providers if you don’t eventually get back every penny swindled from you. Don’t just give up. That’s what AT&T and m-Qube are counting on.
October 3rd, 2008 at 2:33 pm
Keith,
This telecom billing scandal occurs in many countries around the world. All these countries have one thing in common. They have all copied the US/UK model of Industry self regulation. These companies are to greedy and unscrupulous to be trusted to police themselves. If you have been following the problems you are having in your financial sector you will understand what I am referring to.
You should all be asking yourselves why your politicians and regulators are turning a blind eye to this multimillion dollar billing scandal.
October 4th, 2008 at 5:59 am
MQUBE CHARGED ME 9 TIMES OF OVER 20$ ON SOMETHING I NEVER EVEN SEEN BEFORE GAMES AND SHIT
October 4th, 2008 at 5:02 pm
Why are your Regulators FTC/FCC turning a blind eye to this scandal
FEDERAL TRADE COMMISSION
WASHINGTON, D.C.
Jim Manis
Jim Manis is the chairman of the Mobile Marketing Association (MMA). The MMA is a global industry trade group for
the advancement and self-regulation of wireless marketing. Mr. Manis has 20 years experience developing international
markets for technology-based companies. He is currently Vice President of M-Qube, a wireless promotion and advertising
technology company. Prior to joining M-Qube, Mr. Manis held senior positions at OpenWave Systems, @mobile.com,
Software.com and Westbridge International. Mr. Manis has worked with the Universal Wireless Communications Consortium
to help develop policy and strategy for third-generation(3G) wireless technology implementation in North America,
Europe and Asia.
October 7th, 2008 at 11:54 am
stop sending me message coz at&t charging me w/ your crap
October 7th, 2008 at 10:20 pm
you charge me w/ $20 dollrs somethingso pls stop sending me message stop stop stop
October 7th, 2008 at 10:23 pm
harper juaner– You’ll have to call AT&T to get the charges removed and stopped. This site is only for us to share our stories of this scam.
This site in not affiliated with AT&T or m-Qube. You’ll have to call 1-800-331-0500 or 6-1-1 from your Cingular/AT&T cell phone. AT&T has been pretty good about issuing refunds, so that should take care of the charges. Rotsa ruck!
October 8th, 2008 at 1:49 pm
Brian— Our regulators a lot of times know exactly what is going on. Many times, industries will basically write their own regulations thanks to lobbying and spineless politicians. I’m hoping we get an administration elected that won’t let corporations dictate the poliices they have to follow. It’s time the consumer comes first in the marketplace.
October 8th, 2008 at 1:54 pm
unauthorized charges of $9.99
October 10th, 2008 at 12:12 pm
This happened to me, too. The companies charging you through m-qube are soliciting randomly! That’s according to the att rep. That’s why some people are getting charged even if they are not opening the text message. This happened on my daughter’s phone, which is extremely disturbing to me. People who are on family plans should receive some sort of information about phone safety. Unsolicited charges are time consuming to remove. Let the rep know you saw this website. They will be very helpful.
October 11th, 2008 at 11:24 am
m-Qube Inc. never heard or seen in my life. I signed in to my AT&T account to check my billing statement as usual. I was caught by the Amount due (over $20 than usual). I realized I was charged twice for the same amount, on a same date, from a same merchant, for $9.99×2 = $19.98. I then called the number provided on the billing statement, I was first surprised the number was actually AT&T. I spoke to the Representative and explained the situation. She took the charges off on my bill. But, she wouldn’t able to explain or tell me what I have downloaded from e-Qube because I do wanted to know why and how I got into the Website that I have never heard and purchased something I never realized. I hope this instance was not a purpose of scam.
October 13th, 2008 at 4:11 pm
They fucking charge me 9.99$ but I didn’t co in this crap.
pls leave me alone and don’t fucking charge me for this crap
October 14th, 2008 at 7:04 pm
Omar—Call AT&T customer service to demand back your money. Here’s their phone numbers:
1-800-331-0500 or 6-1-1 from your cell phone.
October 14th, 2008 at 9:25 pm
stop to send me a message text please i am tired to resived the boul shit thanf
October 17th, 2008 at 11:50 am
Signed up for free IQ test. Received results. Don’t recall agreeing to $9.99/mo. charges, even after going through fine print.
October 21st, 2008 at 4:50 pm
Just off the phone with AT&T wireless. I noticed a 19$ charge to my account. Dug into it deeper and found out that they had been billing me since Sept 2007!! Certainly some of it was my fault for not looking at the bill closer. Frankly, I have several phones on my account for my children and so on, so it just never caught my attention. However, when I google’d the name on the charge, I found this page. Thank you for having it up. Otherwise, I would never have known I had been the victim of fraud. For what it’s worth, AT&T did remove all the charges (260$)!
October 23rd, 2008 at 7:50 am
I was charged $10.69 from m-Qube Inc. on my AT&T/cingular wireless bill. I never signed up for this and do not know why i was charged. I contacted At&T and they were very helpful credited my account.
October 23rd, 2008 at 10:20 am
Got a charge of 9.99 from M-Qube Inc on my AT&T bill. I never signed up for it. I think was because I did the IQ test on Facebook and they texted me the results, ever since then I have been getting strange texts with nothing telling me how to stop getting them. Then I got this charge on my bill. Calling AT&T right now.
October 25th, 2008 at 1:15 pm
Keegan says:”I contacted At&T and they were very helpful credited my account”.
yes and so they bloody well should. It was they who debited your account without proper authority. They pocketed a large slice before passing the rest on to m-Qube. For every person they refund there are a hundred who are not refunded for various reasons. That leaves a lot of money in the accounts of AT&T that is not theirs.
You good people in the US are allowing your Cellphone Operators to get away with daylight robbery.
October 26th, 2008 at 11:32 am
I was charged $9.99 from m-Qube Inc. and I’am recently in the process of trying to get these people from sending me text messages 3 to 4 times a week.
October 26th, 2008 at 9:09 pm
My 12 Year old sons phone is being charged monthly, even after calling the company and requesting a refund. I even explained that my 12 year old is not old enough to enter into a contract. I did get a refund, but not for the full amount in July. But the charges continue to come in monthly.
October 26th, 2008 at 10:15 pm
my 13 year old son is being charged $20 a month,no contract,no authorization, nothing. Seems like they pick certain numbers to charge and begin charging betting that most people will not deal with the problem than dispute the charge.
October 28th, 2008 at 12:57 pm
I was charged 20.00 for the last two months for charges that I did not even know what it was. I want my money back now.
November 2nd, 2008 at 9:15 am
Sharon–—Call AT&T customer service to demand back your money. They have been pretty good about issuing refunds and stopping new charges from appearing. Here’s their phone numbers:
1-800-331-0500 or 6-1-1 from your cell phone.
November 2nd, 2008 at 10:38 pm
I have AT&T and also disputed these rediculous charges. they recommended that I get the Purchase Blocker FREE of charge! I think this is a great way to prevent these thiefs from charging our accounts.
November 3rd, 2008 at 2:05 pm
Yep, same here.. called AT&T and they credited the 3 months back ($65 worth) what scum-bags… maybe we need to get in that business !
November 8th, 2008 at 1:53 pm
IQ tests, joke of the, weather, news,personals, porn etc. called att they credited, and stopped. no charge. What Jim said “scum-bags”
November 10th, 2008 at 2:00 pm
I got the same bill from m-qube for 9.99 + tax. I called att to credit and cancel and they did. What a scam, how did I get signed up to a service charges me when I didn’t even see the agreement.
November 11th, 2008 at 11:24 am
Just received my bill yesterday and was charged $9.99. Called AT&T Customer Support and she gladly credited my account and said they had a lot of calls concerning the same thing. These complaints have went back to September of 2007…and they are still charging people? What’s the deal??
November 14th, 2008 at 10:44 am
I just received the same 9.99 charge to my bill… I never authorized said charge.
November 15th, 2008 at 3:59 pm
I also found charges on my cell bill for thiese scam artists. And not reading the earlier bills I have been hit 3 times. Well four if you count the charge on my sons bill over a year ago! Does anyone know how we stop these people?!?
November 19th, 2008 at 1:46 am
LA–I don’t think they can be stopped. Not without governmental regulation, anyway. All you can do is call AT&T to demand back your money. Do it today and while you’re doing it, let them know you’re not pleased. Their phone numbers are:
1-800-331-0500 or 6-1-1 from your cell phone.
Good luck!
November 19th, 2008 at 12:55 pm
I was charged 9.99 on my ATT bill…how do we get this off?
November 20th, 2008 at 12:38 am
AT&T reversed the $9.99 charge for me…no questions asked. But the CSR didn’t know what m-Qube was, or how it got on my account.
Seems like account hijacking to me…and if it’s legal, our lawmakers aren’t doing their jobs! STOP THE SCAM!!
November 20th, 2008 at 12:01 pm
i got charged twice. I never even sent a txt message to them, or signed anything. I got refunded for one of the $9.99 but it wont let me get refunded for the second charger
November 20th, 2008 at 3:50 pm
Same problem. I called Att and they would only refund the most current month but looks like ive been charged for 4 months. Called m-Qube at the number above and they said they removed my daughter’s number from their list. Also, they claim they will refund the other 3 months..we shall see.
November 21st, 2008 at 4:13 pm
Phone #281-844-8675 I dont know how they got my #. I was charge $9.99 I am not sure how to stop it,any help!!!!!!!!!!!!! Thank you larry
November 21st, 2008 at 11:41 pm
I received a bill statement with mqube charging me for a subscription of $9.99 which I did not order. If there is a class action suit against them, I’d like to be included!!!!!
November 22nd, 2008 at 7:27 am
Larry Phillips— Call AT&T customer service and complain to them. While they have done a piss-poor job of preventing the charges from occuring, they have been pretty good about issuing refunds for these bogus and fraudulent charges. Demand back every penny, too. If they won’t refund every penny, tell them you will switch providers the first chance you get. The contact numbers for AT&T customer service are:
1-800-331-0500 or 6-1-1 from your cell phone.
Good luck!
November 22nd, 2008 at 2:12 pm
i was charged 9.99 without my consent if there will be a class action suit against them i want to be included also!
November 24th, 2008 at 2:04 am
We have over 20 phones with ATT on our mobile business account and have been hit with over $500 in charges the last two months from this bullshit company..I am highly upset and would like to find out about this company…
November 24th, 2008 at 11:55 am
It’s all happened to me too! I’d join a class action suit if one is initiated. These crooks have been billing me 19.99 a month for months before I finally looked at a detailed breakdown of my online bill. Dummy me!
November 24th, 2008 at 12:11 pm
being billed. never knew of service
November 24th, 2008 at 12:35 pm
i’ve gotten two charges on my phone for 9.99 for the past two months from m-cube.inc and i tried to stop it, but they wont stop. someone please help.
November 25th, 2008 at 7:04 pm
i’ve recieved charges for $9.99 for the past two months on my cell phone bill, someone please help me.its from that m-cube.inc. i have no clue how they even got my number.there is no way for it to stop.
November 25th, 2008 at 7:11 pm
Kristina— Don’t give up. Call AT&T customer service and complain. Their phone numbers are:
1-800-331-0500 or 6-1-1 from your cell phone.
Good luck!! Be persistent, if you have to.
November 25th, 2008 at 10:40 pm
AT&T Customers can stop and refund their own accounts. http://www.att.com/db
November 26th, 2008 at 10:59 am
I too received a 9.99 charge from m-qube inc. and called AT&T. They have removed the charge and cancelled the subscription. I never signed up for any subscription in the first place! AT&T claims that they have seen a lot of this.
November 28th, 2008 at 1:44 pm
This has been going on for 9 months on my daughers phone (ever since I signed up for it for her). I agree I should have noticed the charges, but since it started at the same time I signed up for the account, I thought it was part of the package…
AT&T was very unhelpful. It took 2 supervisors, and over an hour to get them to refund 3 months. And another hour and another manager to get them to refund another 3 months, but that is absolutely as far back as they would go. I was surprised at how rude, and not-understanding they were… I don’t see how they can get away with it! Looks like that is as much as I get. My credit card company says its too far back to dispute.
November 28th, 2008 at 5:17 pm
Tom– Keep trying. Threaten to switch providers if they don’t reverse all the charges. If they won’t, follow through with your threat. Lost customers gets their attention.
November 28th, 2008 at 10:23 pm
I noticed my cell phone was higher than normal. After further investigation, I found charges from m-Qube Inc. for $19.98. I am pissed! I have never authorized any ringtones or any crap like that. I am contacting my lawyers!
November 29th, 2008 at 10:27 pm
I, too, got screwed by m-Qube Inc. (Charged on my bill as “MX Telecom Inc.”, “Buongiorno” and “Plus Connect” over only 2 days, I was charged $1.07 X 60 and $2.15 X 15 totaling $99.69!!! HOLY CRAP!!! Fortunately, the charges were so obviously fraudulent, the lady at ATT reversed the charges immediately. It took her quite a while to do it (one charge at a time). But she hung in there with me. ***If this isn’t an argument AGAINST giving any creditor the right to auto-withdraw from your bank account, I don’t know what is. NEVER give ANYONE the keys to your bank account! These bastards need to go to jail!
November 29th, 2008 at 10:28 pm
I called the “merchant” phone number for m-Qube that was listed on my AT&T bill for a $9.99 charge, and it turned out to be answered by Att&t Small Business! (800-331-0500) They removed the charge and blocked such things from happening on my phone again. No hassles, just did it!
November 30th, 2008 at 2:31 pm
I called ATT and they were very helpful. The service rep refunded my account and said ATT is trying to end the realtionhip with this company. This Company operates through those IQ test links on the internet. I was board one day and clicked the link only to find out later I had a “membership” in this scam.
December 1st, 2008 at 8:55 am
I use Boost Mobile and buy prepaid phone cards. For the first time I checked my online account because at the end of the 3 month period my phone card nearly out of $ where I always had a lot to roll over being that I only use my phone for traveling or emergencies. It was there that I discovered the bogus charges made by m-Qube with virtually no description whatsoever as to what the charges were for! I called Boost Mobile and they said they had no idea who m-Qube was or what the charges were for.
December 1st, 2008 at 2:14 pm
When I received this months bill from ATT, I wondered about the additional 9.99 charge and found it associated with M-Qube inc and a merchant phone number for ATT: 1-800-331-0500. The only thing I can recall that might have caused this was some trevia game I played online. I may have joined it, but I don’t recall anything about being charged or that I would receive text messages from them. Right away, I began receiving text messages that seem to relate to the trevia game I had played online. I hung up each time and hoped that ended it, but NO…not when I saw this month’s bill. I suspected it was related to the online gaming. Fortunately I did a search online for similar complaints and found this site which was most helpful in solving the problem. My husband called the ATT number listed on the bill as the merchant. The service rep handled the problem to our satisfaction…blocking M-Qube from further charges and crediting our account for 2 months as this company evidently was going to continue charging us each month. One has to be so very careful anymore about some of the websites out there in Cyberland.
December 1st, 2008 at 3:46 pm
Same thing happened to me… two charges of 9.99 from m-Qube Inc., and I never downloaded anything. Called at&t, and they said they’d cancel and refund.
December 1st, 2008 at 5:29 pm
ATT is in bed with M-Qube. About 6-8 months ago I had my first mysterious “m-Qube” charges show up on my ATT bill. It took me several months before I noticed that my bills were running about $19.99 higher per month than expected. I called ATT back then and they acted like they never had such a complaint before about m-Qube. (Dear Reader – You see the string of email complaints above, right? These complaints are numerous and span well over a year!) The ATT rep did remove these charges without any hassle. Almost too easy not to make me wonder if they really NEVER had anyone complain to them previously. So, more than 6 months go by without incident until today. Today I paid my ATT bill online and noticed it was a bit higher than usual. Sure enough when I look into the detail of the bill, another “m-Qube” charge now for $9.99 has shown up. (I have never downloaded or signed up for anything nor have I ever received a text message that I can reply to with a “stop”). I call ATT today and again, they have never had such a complaint before and don’t know who this company is, the rep says like reading a script. I ask but am denied the ability to have this company permanently blocked from my account. However, ATT does again take the charge off without hassle. How can they not be aware of m-Qube by NOW (Dec 2008)? There are class action cases in several states. Florida just won $500k from m-Qube in Sept 2008. ATT does not know this?! Pleeeease. It is a joint scam between your phone company and m-Qube. They hope that people don’t notice a few extra bucks on their bill each month and meanwhile rake in millions. Shame on ATT and m-Qube. As if times weren’t hard enough. Someone should tell Apple, maker of iPhone, with exclusive carrier rights to ATT. I don’t think Apple would be in bed with ATT if they knew about this scam. Or perhaps I under estimate corporate greed.
December 1st, 2008 at 6:19 pm
Toni– You under estimate corporate greed.
The people posting here are the ones who noticed the charges, complained, and then went to the Internet to see if there were others. Imagine the number of people who blindly pay their bill each month without looking at the itemized portion of their bills.
AT&T could put a complete STOP to all of this if they wanted to. As large as they are, they could put the asswipes at m-Qube out of business practically overnight if they wanted to. However, they don’t, because, despite all of the negative publicity this open forum gives them, they are STILL making money off of this scam.
Get their attention. Do what I’m going to do. When my contract period expires(and it’s coming up soon), I will be switching providers. And if they ask why I’m switching, I’ll tell them why and give them the address to this forum.
Read ‘em and weep.
December 2nd, 2008 at 12:57 pm
Hey Keith – As long as I have an iPhone, which I love this phone, I have to go with ATT as they are the exclusive provider now and I think for at least the next couple of years based on the deal they made with Apple. That’s why I wondered if Apple was aware that they were in bed with a scam scum. I may try and send this link to someone at Apple’s customer service. What the heck, can’t hurt to try.
December 2nd, 2008 at 1:57 pm
I have $30 (at least) worth of charges on my phone bill
December 2nd, 2008 at 4:27 pm
Toni– OK. That’s a good idea about contacting Apple. If they know their name is associated with this scam, they might put pressure on AT&T to clean up their act. It can’t hurt to try. Hopefully, you don’t get any more charges from m-Qube.
December 2nd, 2008 at 5:48 pm
Kathy— Raise a stink with AT&T. Most of the time, they have been refunding the bogus charges and can then block your line so this doesn’t happen again. AT&T’s customer service numbers are:
1-800-331-0500 or 6-1-1 from your cell phone.
December 2nd, 2008 at 5:51 pm
i’m looking at 70.00 in charges from Verisign, M-qube, Playphone, jamster xxl. I’ve never even heard of any of these companies. WTF!
December 2nd, 2008 at 9:28 pm
So I have done this many a time before b/c I used to work with an authorized agent for AT&T. You just have to call and complain and they will take the charges off your bill. Of course I agree with many of you that this is completely unfair. I never used services, never did I download anything. You know, F*** MQUBE! They can suck it! FYI, never DL ringers, just make your own and you will like what you make rather than the $3 for something you hate.
December 3rd, 2008 at 1:16 pm
I may be listed somewhere in the hunddres of messages above but you can block purchases to your phone via the medianet parental controls see: http://www.wireless.att.com/learn/messaging-internet/media-entertainment/faq.jsp
Just spoke with and ATT service rep who was very helpful with blocking this for me and refunded the total of three months of charges.
Used a little more Honey than vinegar on that call.
December 3rd, 2008 at 2:29 pm
Please discontinue billing to my att bill. 2 months charges of $20. Never asked or heard of these companies.
December 3rd, 2008 at 5:24 pm
Rick— Call AT&T customer service. Their phone numbers are:
1-800-331-0500 or 6-1-1 from your cell phone.
December 3rd, 2008 at 10:42 pm
I just got off the phone with AT&T too after having discovered these charges from MQube on both of my children’s lines. Scumbag predators! They’ve charged $80 to my bill before I caught it and complained. My son is blind and he can’t even read text messages! And my daughter’s phone wasn’t even working when they claim she signed up for these subscriptions. Unbelievable.
December 5th, 2008 at 3:08 pm
We are on the phone with ATT right now. We have $173.70 in charges from mcube on our November bill! This is absolutely ridiculous!! Luckily we are speaking to a nice rep at ATT right now and she is willing to credit the full amount back to our account.
December 9th, 2008 at 10:06 pm
I just got charged 9.99, called At&T and they immediately refunded. The person mentioned they have a new system that can go back 6 months and do a forced refund and he had certainly heard of this company. I also asked him to refund the unsolicited text charge plus $50 for my time and his time…then tey would have to dispute my charge to them…but the system can’t do that.
Sadly it seems in over a year of complaints At&T can not shut this off at the source.
December 10th, 2008 at 8:37 pm
I just got the latest AT&T phonebill and also $ 59.99 from the same fraudulent company “m-Qube inc.”. At&T was very supportive and helpfull and has credited the entire amount as well as installed a Parent block that is to prevent futher unauthorized downloads. These companies have to be stopped from such fraud ! Please tell your kids and their friends not to respond to any free Ringtone / downloads etc. and NOT to forward these to others as you can initiate these charges to other phones simply by sending such messages !
December 10th, 2008 at 10:31 pm
I just checked my bill today and I got a $9.99 charge from m-Qube Inc. which I do not recall subscribing to. I talked to ATT and they were helpful enough of crediting this charge. They also put the parental block that will prevent any unauthorized downloads. This to me is disturbing since this unknow company was able to charge something without my permission.
December 11th, 2008 at 3:44 pm
I never got charges or had any unauthorized billing until two months ago. And I just realized something, the only other event that has occurred is that I started using Facebook. I also downloaded the app onto my Blackberry. I wonder if some of those applications which did ask for a phone number, are enabling m-Qube to infiltrate my phone bill. After all anything that is free – really never is free.
December 11th, 2008 at 11:32 pm
Wow, this has been going on for over 14 months? This company is clearly a scam.
I was going through my girlfriend’s business records looking for “fat” to trim when I found charges of $9.99 from Mobile Messenger to her Sprint account. I asked her about it but she had no clue, but did mention getting weird text messages about once a month. These messages came from the SMS short code 39999 and it is a ’service’ called “text Chat” that does not appear to actually do anything.
How many DBAs does a company need? Of course, it looks like a bunch of shell companies have been set-up as well. I can’t believe this type of thing still happens.
@Jill (#604): There is some indication that this company obtained the phone number via her Faceebook profile and could have been the result of her responding to some application that said, “Someone has a crush on you, find out who.” Facebook has clamped down on a number of these spammy applications of late, so who knows if it still happens.
P.S. I would never put my phone number on my FB profile, there is no reason to do so.
December 12th, 2008 at 11:57 am
i want them to unsubscribe me from playphone, predito mobile, mobile messenger ringers
December 12th, 2008 at 5:16 pm
My daughter had a $9.99 charge from m-Qube,inc. on her bill and insisted she did not order or sign up for anything. There is apparently a scam with “negative opt-out” subscriptions – you get a message and if you don’t respond, you are signed up. I called up ATT and the rep would not remove the charge. Then I said I was cancelling service. It was only once I asked for a supervisor that they removed the charges. The first person you talk to is ordered to just repeat the party line.
It turned out it was a $9.99 recurring monthly charge. I would not have known that unless I had called ATT. The number on the bill to call with questions about the charge was ATT’s number.
December 12th, 2008 at 6:58 pm
I was looking at my phone bill when I noticed it was about $10 higher than normal. My guts told me to check it out and luckily I did. It was from the infamous m-Qube. I immediately google’d it and came across this website. Boy am I glad I did. I did exactly what this person said to do:
Katie says:
AT&T Customers can stop and refund their own accounts. http://www.att.com/db
I put in a request and it said, “Refund Approved 12/13/2008″. But we’ll see. I’m going to call my carrier (AT&T) tomorrow during their working hours.
Thanks everyone for all of your help!
December 13th, 2008 at 2:09 am
To LINDA ATTUH:
It’s probably not a good idea to publish your phone number here. God only knows who might use it for less-than-honest purposes. Perhaps the person who moderates this site could “XXXXX” it out for you.
December 13th, 2008 at 12:43 pm
I am managing my senior citizen father’s billing and noticed this charge on his bill. There was no authorization for this service and it has been going on for 11 months at $21.66/month, total $238.23 in charges. Calling ATT on Monday to complain and get a refund. Tried to get refund on this site and was denied with a reason of “exceeded number of refunds allowed within a specific time period”. (http://www.att.com/db)
December 13th, 2008 at 10:53 pm
I used the information included in the below emails and received a message stating: “Refund Approved 12/14/2008?. Hopefully this will happen as promised.
“Mai Jourdan says:
I was looking at my phone bill when I noticed it was about $10 higher than normal. My guts told me to check it out and luckily I did. It was from the infamous m-Qube. I immediately google’d it and came across this website. Boy am I glad I did. I did exactly what this person said to do:
Katie says:
AT&T Customers can stop and refund their own accounts. http://www.att.com/db
I put in a request and it said, “Refund Approved 12/13/2008?. But we’ll see. I’m going to call my carrier (AT&T) tomorrow during their working hours.
Thanks everyone for all of your help!”
We will see. Thanks
December 14th, 2008 at 12:51 am
I just spoke with a a rep at AT&T to have this charge removed and he verified that http://www.att.com/db is a legitimate site to have these refunds processed. He told me that mine was set to be refunded on my next bill. He did ask how I found out about it though. I would advise anyone to use this if you have a chance.
December 15th, 2008 at 4:50 pm
Thank you all. I noticed that I had been charged $19.99 every month for the last couple of months for this. I just called and spoke to a rep who said that he was sorry that I was being charged for something that I didn’t remember purchasing. He told me that he didn’t know what it was, but he very easily removed it and is crediting my account. It seemed a little too easy for something that they weren’t aware of, but at least it was removed. Thank you all for your comments!
December 15th, 2008 at 5:51 pm
Same problem as all the others, unauthorized charges and no explanation as to what they supposedly provided. This is out right theft and AT&T is aiding in the heist. Crass violation of customer confidence and far out of line!
December 15th, 2008 at 9:26 pm
AT&T has posted information about these charges on their website http://www.att.com/mobilepurchases.
December 16th, 2008 at 5:02 am
AT&T customers may get instructions on how to block these charges from the phone.
1. Access the website: http://www.wireless.att.com/support/chooseDevice.do?universe=&make=All&dest=tutorials
2. Select MEdia Net under the Select Category box
3. Select Parental Controls Overview or Access Parental Controls in the Select Tutorial box
4. Follow the instructions listed on the website from the phone and the charges will be blocked
December 16th, 2008 at 5:09 am
On too many occassions we have gotten charged for m-Qube… can anyone tell us what exactly it is? Also, wondering if this only happens when you access internet utilizing “Media NET” application. I have a BlackBerry and if I need to access interenet, I always use “Browser” application NOT the Media NET. And also I personally have never been charged for this m-Qube. My friend also has a BlackBerry and always uses the “Media NET” app to access internet and they have gotten charged with the m-Qube downloads many times. So…. are these mysterious charges connected to Media NET somehow???
December 18th, 2008 at 9:20 am
This is the 3rd month in a row that I have had to call to have unauthorized M-Qube charges removed from one or more of our phones. AT&T gives me a credit, but I usually have to wait until the following month to get it so I am paying for something I didn’t order. Why hasn’t a regulatory agency put a stop to this?
December 18th, 2008 at 2:47 pm
Amy Hawk–Apparently, it’s something you accidently enroll in by taking an on-line IQ test or some such crap. It doesn’t happen with everyone, though. I had the charges appear and never took any test or filled out anything. Scammers have a way of getting your info. That’s why they’re called “scammers”.:)
December 19th, 2008 at 6:02 pm
Melody– Hopefully, with the new administration coming in January, businesses will again be subject to reasonable regulations. Caveat emptor simply isn’t enough to protect the consumer.
December 19th, 2008 at 6:05 pm
Before you jump off the handle, make sure no one in your family downloaded the Facebook Mobile application – no need for a class action lawsuit when the charges are legit
December 21st, 2008 at 2:45 pm
This is ridiculous, what are these charges for? Why isn’t there a direct and specific way to know when you’re randomly going to receive charges. The fact that att has these charges on their bill shows they have a huge part in this. Making it easy to charge customers for nothing.
December 22nd, 2008 at 11:16 am
Check this out:
http://arstechnica.com/news.ars/post/20080603-att-settles-class-action-over-unauthorized-cellular-charges.html
December 23rd, 2008 at 10:56 am
The same happened to me. 2months of $9.95! w/o authorization.Is this not criminal?Class action, lets find out, the only way to do this is go to court.
December 23rd, 2008 at 5:48 pm
David—The problem is the vast majority of people here complaining didn’t do anything to incur these charges. Supposedly, one way these charges appear on your cell phone bill is taking some on-line IQ test. There’s also some other backhanded way these morons get your numbeer and start billing you using text messages.
Most of us did nothing to incur these charges. In my case, I didn’t take an on-line IQ test and I don’t even know how to send or receive text messages and have no desire to learn how. The charges just appeared on my bill completely unsolicited. That is the case with the majority of the people here. We were scammed(or an attempt was made to scam us).
December 23rd, 2008 at 6:04 pm
Here’s how to cancel the service:
http://www.sendmemobile.com/company/help.html
December 24th, 2008 at 10:34 am
Sorry, here’s making it a little easier. I just canceled the service this way. It was simple enough..
If you would like to cancel your subscription you can quickly do so using any of the following methods:
* Text STOP ALL to 77899
* Email help@sendmemobile.com with your mobile number included in the subject line
* Call 877-373-6363 and choose option #4
December 24th, 2008 at 10:36 am
THIS IS FRAUD!!!
I was out with my family and got about 4 text messages back to back. The last message basically said to stop messages tex “STOP” which I did.
Today I got my bill and sure enough $9.99 so I called ATT.
ATT said they couldn’t credit the charge but could stop future charges and that the 3rd party would have to credit the charge and I should see it within the next two billing cycles.
I went to m-Qube site FAQ’s and found the answers to the last two questions very interesting…
http://www.verisign.com/m-qube/support-faqs/index.html#0100000C
THIS IS FRAUD, NO DOUBT ABOUT IT
December 26th, 2008 at 1:53 pm
Noticed my bill was higher and found m-Qubed inc. I realize this happened because I joined facebook and happened to click on one of their games. It asked for my cell phone # and so I put it in. Huge mistake, I immediately received a text message saying I will be charged for a service I supposedly signed up for. It did say to text stop if I wanted to cancel. I did text stop and now I’ve been charged. Att did remove the charge and they said if it shows up again, don’t text anything to them, call ATT immediately so they can cancel for me next time. Careful who you give your cell phone # to. It’s quite a shame a respectable company such as AT&T would allow such companies to charge their customers. I’m considering changing carriers because of this.
December 29th, 2008 at 4:54 pm
Billed 19.99 by m-qube on my AT& T wireless bill.
December 29th, 2008 at 8:20 pm
charged 9.95 for an inexistent subscription.
details of charges:
11/20
Mobile Messeng:xxxxxx#xxxx
m-Qube Inc. 1-800-331-0500
December 29th, 2008 at 11:55 pm
AT&T was only able to credit two months. It looks like this is a mess for AT&T to handle at this time. Thank you all for the info.
December 30th, 2008 at 3:15 pm
I just called Att customer service, same problem as everyone else and asked for a refund or credit it back into my account. No problem but it was charged in the last 5 months. Yet she says she can trace back to 2 because the system doesn’t go that far back. LOL. Well if I am able to look at my own billing cycle online tracing back to whenever, surely they could to! So she only credited back 2 months worth. I didn’t feel like putting up a fight with this feisty lady, I’ve already been through this before (fighting against a fraud) so I am just going to call again when I am in the mood to argue and get the rest back. Such a hassle!!!
January 3rd, 2009 at 2:13 pm
Well I just settled it with Att and they canceled and credited my account. The cs rep. said that she could only view my account back to 2 months ago (which is a lie) yet they’ve been charging for the past 5 months which I just noticed yesterday! So I didn’t put up much of a fight because I’ve already been through a scam previously and its such a hassle to break these lying stbborn cs reps! Just call and mention the unauthorized charges and ask for a refund or credit back before they come up with some law that you cant!!! Time NOW!!!
January 3rd, 2009 at 2:19 pm
Att says can only credit back 2 months because they cannot review statements that far back. If that was the case, then why are we able to trace back statements from the startup of our phones and they wouldnt be able to?
January 3rd, 2009 at 2:22 pm
dont $/no credit back! they are lying! Research your rights theres always a way!!! This is my 2nd scam and I will always fight through them if I have to because they are stealing !
January 3rd, 2009 at 2:24 pm
Charged $9.99 for three months in a row. Never odered any services from m-Qube. AT&T removed the charges for me, but something needs to be done to stop this scam!
January 5th, 2009 at 4:15 pm
i got charged for texting. M qube sucks.
January 6th, 2009 at 4:20 pm
These bastards think that it is okay to charge innocent people money because they feel like it. I have called Sprint on 3 seperate occasions and finally I recieved a credit to my account. M-Qube charged my phone $21.19 and it was completely unauthorized. I will be reporting these people to the BBB and hopefully, they will be punished for all that they do. How rude and careless can one company be?
January 8th, 2009 at 4:58 pm
Billed $9.95 on AT&T Cell phone my daughter uses for a lot