Comments on: m-Qube Inc. Complaints

By: nerm

nerm — Thu, 25 Feb 2010 22:14:18 +0000

I NEVER approved services (of any kind) from this company yet it appeared on my cell bill as a charge. Sprint told me that I had subscribed to the service -which I had NOT EVER DONE SO.

The customer service rep says to me ‘…I know how it happened to me. I was filling out a facebook questionnaire’ …and the fine print at the bottom says they will bill your phone X amount of dollars and cents. ‘Oh,” I said “that’s probably what I did.” Well, after a little investigation, I realized that that was not the case. Read on.

Here’s the kicker: I NEVER SUBSCRIBED NOR GAVE MY OK, –even accidentally, for this charge in question. My cell bill states: SendMe Mobile: Alerts –Solow Auction -12/26. This is a confirmation that it was not via a facebook or other online questionnaire, though I suspect that’s how they got my cell number, but it was a text message sent directly to my phone. I found that the suspect email was received on the very day that the charges were billed to my account. It read:

Text Message
From:
236-87
Message:
Win prizes playing SoLow! 20 guesses/day/game.
Reply HELP for help. $9.99/mo+ Msg&Data Rates may apply. Reply STOP to cancel. Txt GAMES for prizes to win BIG!
Received on:
Dec 26, 09 4:38pm

I then checked my send messages for that day. I SEND NO MESSGES at all that day! So, how could I have been charged this service (which incidentally I never received any so called updates, what so ever) that I never confirmed –even by accident (cell in pocket can sometimes hit keys)? This basically means that this SoLow Auction company (own now by M-Qube) is committing fraud! The worst part is Sprint says they have no control over this practice and that I should report it to my local law enforcement!

I asked them to block SoLow Auction from their system entirely and again they opted to not do anything. Further they told me that there are just too many complaints and they can’t follow-up with all of them so they don’t follow up on any of them! What a joke! No wonder our economy is in such a shambles. Americans 50 years ago would never let something like this go unchecked. And we The People are the ones who pay for it all. Sad.

Researching this on the Internet revealed a long history of this company committing the same type of fraud over and over again. Changing their name or methods and billed amount. They are international in their fraud. What’s worse someone can fill one of these out for you and supply your cell phone number, without your knowledge, and voila you get charged and ‘you signed up for it’! Gone are the days of consumer protection. This is even easier than stealing your credit card! The moral of the story: We’re all in the wrong business! We should open our own ‘legitimate’ business and make a fortune! Lord knows no one will try to stop us.

In closing, I warn you not to fill out any online questionnaires that ask for your cell phone number. If it doesn’t result in an automatic charge, it just might supply some company with the means to bill you for services that you never asked for.

By: Jackie

Jackie — Thu, 25 Feb 2010 16:11:26 +0000

I can’t believe that the FTC, FCC, my states attorney’s office & AT & T are aware of this problem & continue to allow M-Qube to bill their customers! AT & T did credit me back the 10 months worth of charges after 3 phone calls to them but this shouldn’t be allowed to happen in the first place. I think AT & T should require confirmation from their customer that they did order the subscription before charges are added to the bill! AT & T said there is no way to do that but I don’t believe that for a minute. We are too high tech these days to not figure out how to. They know how to notify you by email & Text that your bill is due!

By: Keith

Keith — Tue, 23 Feb 2010 00:19:58 +0000

Dave—Don’t give up. That’s exactly what they want you do to. Call Verizon again and tell them you want a refund or else you’ll become an ex-customer. It’s your money.

By: dave

dave — Sun, 21 Feb 2010 21:20:24 +0000

I got charged as well..I called MQube and was told it was another company they deal with that charged me. ???? I never agreed or signed up for anything of the sort..ASLO My provider VERIZON refused to credit my account.. THIS IS A SCAM.. IT IS a loop hole allowed by the great Government of these UNited States.. Do you feel FREE?? LOL Plan and simple THEFT..

By: Keith

Keith — Thu, 18 Feb 2010 16:23:10 +0000

Chris— Call your cell phone provider to complain. Generally speaking, they will refund the charges(up to a point, unfortunately; there IS a time limit). They will refund the most recent charges and give you the option of blocking your line so it can’t happen again. Also, let them know you’re none too happy about their ongoing scam. Be polite, but assertive. Rotsa ruck!!

By: chris

chris — Thu, 18 Feb 2010 13:39:57 +0000

why do i get charged for 6.99 for a joke when i dont recieve. i dont want the texts to continue, this is bullcrap. i dont want to subscribe to this and how do i make the texts stop

By: harry

harry — Tue, 16 Feb 2010 09:47:43 +0000

I had all my credit taken off my pay as you go mobile phone,so i rung up my network provider and they rung up the company who charged me and put a stop to it!They then gave me there email address so that I can try and get a refund!I have sent 5 emails so far and every email says the same: in order to deal with your complaint we need the number i am recieving texts off and my personal mobile number.In every one of my emails i have stated the numbers but they are completing ignoring the content and are acting stupid when they know full well they are in the wrong as i have not opted for any of there services.They are making millions if not billions of scamming innocent people and stealing our money!I dont know how they can get away with it it makes me sick!also i have asked for there full address and the business anme they are under as they change the name alot…but no reply!Someone needs to get these people dealt with because it must be illegal!

By: Jamie Chester

Jamie Chester — Mon, 15 Feb 2010 19:39:06 +0000

I am very surprised that this company has been getting away with this for so long. I’m very surprised that the better business bureau hasn’t done anything about it! This just happened to me last month, and I have never heard of this company! My cell phone service is Verizon, and I thought they kept better track of that sort of thing! That is why I switched to Verizon 2 years ago! This isn’t right though! And I’m going to complain with the better business bureau.

By: wendy

wendy — Tue, 26 Jan 2010 19:58:06 +0000

I have also been scammed by this company and am surprised so many people have for so long. I believe that both m-cube and at&t are guilty. I never had problems before cellular one was bought out by at&t. the buy out is the only reason I am with at&t. I have not trusted at&t for years because many years ago when I had a landline phone they billed me for long distance calls and I didnt even have long distance service. there had been other problems as well. I wouldnt doubt at&T themselves started this m-qube scam

By: Karman

Karman — Sun, 17 Jan 2010 02:01:33 +0000

1-I have been charged over $350
2-I called Fido,30 minutes talk,Answer:they can not do anything,not even stopping the future text messages from this company or some another one.
3-I checked internet complaints since 2007.
4-I am writing my complaint and having difficulties to understand why it has been happening for so long time.3 YEARS!!! How many more complaints they (m-qube, AT&T, Fido etc.) need to hear? getting a refund (which i could not get anything) is not enough! somebody has to stop this scam.else who is the next victim? my neighbor,my friends… there are millions of phone and internet users and m-Qube is targeting all of them,so we will be writing these e-mails for years to come and m-Qube is gonna get richer and richer. (

By: Cathie

Cathie — Sat, 09 Jan 2010 19:15:06 +0000

This problem has been going on several years now. Amazing that m-Qube is still scamming people.

By: DMZ

DMZ — Sat, 09 Jan 2010 16:16:08 +0000

Just received our AT&T bill. $9.99 charge from mcube. Again, we did nothing that should have incurred this charge. Am getting ready to call AT&T now.

By: mj

mj — Thu, 07 Jan 2010 22:03:44 +0000

Just discovered I was being charged $9.99/mo for the past six months. AT&T/m-Qube refunded me for 2 months. I never received a single text from the alleged “service”. The AT&T rep i spoke with told me they have to request the refund from m-Qube, who then arbitrarily decides how much of a refund i deserve. I find it hard to believe the two companies are not in cahoots. The rep then offered to put the parental lock on, which I chose to do. I will be reading the detailed version of my bill from now on.

By: Keith

Keith — Thu, 24 Dec 2009 17:59:53 +0000

Jamey–Call AT&T to tell them you wish to have your contract terminated immediately. When they ask why(and they WILL ask why), tell them again about the bogus charges. If they ask what they can do to keep you as a customer(and they WILL), tell them about the bogus m-Qube charges again. Tell them(don’t ask them, tell them. Be polite, but assertive) you wish to have all of your money retuned to you. Don’t give up! The worst they can do is hang up on you.

By: Jamey Epperson

Jamey Epperson — Wed, 23 Dec 2009 02:58:52 +0000

i just happened to catch on my bill a fee for something i “downloaded” so i called AT&T to find out what this fee was for and they told me M qube Inc. i said it needed to be credited i dont have a clue what that is … thats when i found out that i had paid more than 100 dollars in Mqube fees. At&t would not credit these back because they paid MQube for it already … this is a JOKE … AT&T is a JOKE!!!!!
think about it 10.00 a month times the amount of customers that they have??? WOW!!!!

By: Michael

Michael — Tue, 08 Dec 2009 05:00:12 +0000

Apparently I have two charges 9.99. I just called AT&T and they credited my account for the charges. But I have no idea how i was opted into it or what content they offer.

By: Stephanie

Stephanie — Thu, 03 Dec 2009 21:32:08 +0000

For four months now I’ve been getting billed almost and extra $40/mth for ‘premium texts’. I have no idea why I get these – I never signed up for them or authorized charges to my account. This is probably the biggest scam in history. Last month, after 1/2 hour I managed to get a 50% refund on the charges from my cellphone provider. They said they’d cancel the texts for me, but this month I was billed another $40!!! They said Rogers isn’t making any money from this (what are they daft – as if I’d believe that) and that I have to contact m-qube to cancel. I can’t wait till the phone companies, m-qube, and ‘the merchant’ get their a$$e$ handed to them in court for this fraud. Unbelievable! I’m not going to let up on them ’til I get every dime back! $50 gets me my day in small claims court.

By: Keith

Keith — Thu, 03 Dec 2009 17:30:28 +0000

Ron–Make sure you follow-up on those bogus charges. Don’t let them fleece you without putting up a fight. Call AT&T to complain, call m-Qube, and find out who else screwed you and call them, too. Demand back your money!! Be assertive! 700 bucks is too big of a chunk of change to just say “oh, well”. It’s YOUR MONEY! Get it back!!

By: sal says

sal says — Thu, 03 Dec 2009 17:27:24 +0000

i have been charged by rogers $41.45 for the third party for iq test/m-quebe inc
IT’S TIME TO PUT A STOP TO ALL THIS SCAM

By: Ron Green

Ron Green — Thu, 03 Dec 2009 14:30:29 +0000

I have been charged by AT&T for over $700. for third party downloads that I never ordered. M-Qube was one, but there were others as well (I couldn’t get there names)