Comments on: Thumbplay Inc.: 48000, 71073, 66075, 40443

By: Ho Yeon

Ho Yeon — Tue, 31 Jan 2012 05:21:54 +0000

I’m using T-mobile. I was charged for thumbplay that I’ve never authorized. I have no idea about this…

By: Mike

Mike — Fri, 13 Jan 2012 20:48:45 +0000

Just received bill from T-Mobile and found a Premium Service charge for Thumbplay. Called and had T-Mobile block all future charges, along with crediting the charge back. Also sent a STOP text to 48000. Hopefully this is all it takes.

By: JoAnn White

JoAnn White — Wed, 28 Dec 2011 17:25:28 +0000

I was charged for THUMBPLAY and did not request it…..I called ATT and they supposedly requested a refund but it was not done then I got charged again…You are ONLY ALLOWED ONE REFUND. Am ready to switch from ATT when my contract is up!

By: Mike

Mike — Sun, 04 Dec 2011 07:04:52 +0000

Everyone needs to report this scam to the New York attorney general where there office is located at. Please, otherwise us complaining and ranting about this won’t solve the problem! http://www.ag.ny.gov/

By: Floy Parkhill

Floy Parkhill — Sun, 20 Nov 2011 03:22:51 +0000

Yep, sure enough, I was charged $9.99 tonight. However, with AT&T online, I submitted a refund request, explaining that I did not knowingly request this product, and within minutes, a refund was approved. Good ole’ AT&T!

By: Floy Parkhill

Floy Parkhill — Sun, 20 Nov 2011 02:29:22 +0000

A few minutes ago, I dialed Fandango to get movie times. Got in a auto-loop and heard two ads, at the end of which I was asked to press “9.” Then the auto voice said, “thank you.” and the call ended. Immed, I got txt msg from Thumbplay saying “subscribe to get 10 credits…enter pswrd.
I ignored it, but in meantime, another txt msg came from my daughter and I meant to reply to it but mistakenly hit reply to the Thumbplay msg. Then got Thumbplay msg: “you are already subscribed…” Yikes. Went online to see what this Thumbplay is and found your site. Texted them back to “STOP.” Got immed reply: “Acct cancelled with 22 credits remaining.” I fear that I’ve been charged, so I’ll check my bill. I think the initial text from them was a result of my phone call to Fandango but can’t be sure.

By: Dan Naughton

Dan Naughton — Fri, 18 Nov 2011 23:28:40 +0000

Same story – AT&T, 9.99 for four months. My kid never signed up for this. Thumbplay is a ghost company – there’s no one to call. I didn’t see any recommendations on what to do about it, other than leave a message?

By: Joe

Joe — Fri, 11 Nov 2011 23:11:38 +0000

The same thing happened to me. Today I received a text Special Offer! Get dwnlds at (yadda yadda yadda) Help? txt:help Stop?txt:stop. 10 credits? $9.99/mo. subscription. Msg&data rates may apply.

so I replied ‘stop’

next text from 48000

Warning! Acct cancelled with 10 pre-paid credits remaining. Reply SAVE to keep credits, redeem at ThumbplayTones.com. Same T&Cs. Otherwise no further dwnlds/chrgs

Then I received this text:

ThumbplayTones content download subscription. You will not be charged further and your subscription is being canceled. You will not receive further messages.

So I called the company at 1-877-THUMB-99 (1-877-848-6299)

and spoke with customer service representative by the name of Bill (operator number 206)

He said that I had been signed up on October 10th. I did not sign up for this product, yet I was charged for the month of October. Being unable to credit my account with my phone company he said he could issue me a check and send it to my house in 2-3 weeks.

I asked him for a confirmation number, and he said, oh yeh and rattled of a 6 digit number.

He said if I don’t receive a check to call back in 3 weeks.

This is clearly a fraudulent company. What do I do about this? Is there anyone to contact to investigate the practices of this company?

By: Rueter

Rueter — Thu, 10 Nov 2011 16:55:46 +0000

I was recently checking my telephone bill and noticed that Thumbplay has been charging me a fee of $9.99 a month ( + $0.8 tax) for close to 2 years. In the AT& T bill this charge is listed as “Thumbplay.com:Music games graphics” and the Short Code is 48000.
This is clearly some kind of fraud/rip-off since I have never visited this website nor have I signed-up for this feature in any other way. I am absolutely certain of it. The only reason this went undetected for so long as it did was due to the way the charge was portrayed on the bill – at first look the charge seemed like some sort of tax, but upon doing a closer inspection I realize it a fraud – feel like an ass for not detecting this earlier – the way AT&T bill is structured, they don’t explicitly reveal what the charge is – one has to dig deeper (go to another URL and sign up to find out what this charge is) – this makes me think AT&T is part of this – if there is a class action on, I am in.

By: Shirley

Shirley — Sun, 23 Oct 2011 03:25:30 +0000

I can’t believe it. I just got a new account with T-Mobile and Thumbplay, a company I’ve never even heard of, is already charging us $9.99. If a class action suit happens I’m in too.

By: Sue

Sue — Thu, 13 Oct 2011 16:18:49 +0000

This charge was on my last months phone bill and I had NO idea what it was until now! My phone provider cancelled it for me. And as far as ringtones… what ringtones? I plan on filing a complaint with the AZ Attorney General. If there is ever a class action suit against Thumbplay, I’m in.

By: LO

LO — Tue, 27 Sep 2011 04:03:13 +0000

Samne thing for me also. Ive seen this 9.99 on my bill and i didnt order anything from them. Dont know what to do?

By: Cynthia Hiddemen

Cynthia Hiddemen — Sat, 17 Sep 2011 21:47:45 +0000

My daughter accused me of downloading something. I have no idea of who these people are. There phone which they refuse to answer says my phone is not a customer but they are billing through T mobile. I just filed an on line complaint with Va Attorney General. I guess I will make sure I run up more than $10.00 on their toll free phone. This is my way of dealing with these scam folks.

By: Julie Sottovia

Julie Sottovia — Sun, 11 Sep 2011 21:45:41 +0000

Did not order or accept any of the this ringtone and found the charge of $9.99 on my bill. This company should be find for adding charges with out or okay

By: Donna R Tucker

Donna R Tucker — Fri, 26 Aug 2011 00:30:48 +0000

Did not order or accept and found a $9.99 charge on my ohine bill.

By: Penny Eccles

Penny Eccles — Thu, 25 Aug 2011 01:07:03 +0000

I never ordered this at all and think it is wrong that these people can get away with this.I am not even getting the ring tones.

By: Mat

Mat — Mon, 15 Aug 2011 21:51:02 +0000

So I started getting spam calls 6 times a day from 603-214-9021 6 days ago, they wouldn’t stop calling, sales people, I called up my company to block them and they said it started happening soon as your subscription to thumbplay started… I”m like what??? I’ve never in my life signed up for this, texted any code or nothing, only thing I have done on my phone is I was getting spammed by text messages about adds, to stop this press 1, I did, never ever do this! This is the only thing I can think of that signed me up for this, this company should be shut down! Tmobile blocked them from every charging me again and they have a system now to prevent them from calling or anything ever signing me up again without my knowledge. So that is good but yeah the 800 number tmobile had for them didn’t work, disconnected, so I’ll try their number on their site and hope they reinburse me.

By: cindy stanford

cindy stanford — Thu, 11 Aug 2011 19:40:23 +0000

Stop

By: John

John — Tue, 09 Aug 2011 03:47:43 +0000

I just realized I have been paying $9.99 monthly for at least over one year to Thumbplay. I did not sign up for it. I never even heard of Thumplay nor have I used their service.

By: Linda

Linda — Sat, 23 Jul 2011 15:27:03 +0000

I am the stupid person who figured out only today that I have been charged $9.99 (as a third party biller) through Verizon since November 23, 2008, shortly after I got my phone. Since it is listed as a charge for “Premium Text Messaging” there is no way I ever suspected it wasn’t part of my regular plan. THat’s $9.99 times 30 months. For nothing. Verizon says they have now blocked the “service” and that Verizon is taking several of these companies to court. I hope Thumbplay is one of them. And I will sue.