Comments on: Thumbplay Inc.: 48000, 71073, 66075, 40443

By: Becky

Becky — Sun, 13 May 2012 04:02:48 +0000

Same story as everyone else, never signed up but got charged! Unbelievable. Tmobile service rep said it will stop and the charge will be credited back to me within 30 days. Crossing my fingers!!

By: Kristina

Kristina — Wed, 09 May 2012 20:34:59 +0000

Never signed up, texted Stop twice, still have my messages saved. Billed twice, T-mobile couldn’t do anything. Just talked to them and she said she could only credit one charge. I said I would check with the lawyer and consumer organization if she does not credit the rest. She then offered to mail me a check. We shall see if it gets here like promised…

By: Yvonne

Yvonne — Thu, 03 May 2012 13:18:39 +0000

Like the rest of you. I never signed up for this service. I called T-mobile and they credited my account and “black listed” this subscription so I will not be billed in the future. This is robbery, watch you bills…

By: Patricia & Andrea Aranda

Patricia & Andrea Aranda — Wed, 02 May 2012 01:38:25 +0000

I never signed up for this. Service and am being charged $9:99a mo. I tried texting STOP to 48000. I want all moneys paid credited to me.

By: Reina

Reina — Thu, 15 Mar 2012 23:06:24 +0000

I noticed a $9.99 charge on my T-Mobile bill and immediately looked up the name of the company charging me. I am the ONLY one who uses my cell phone and I know for a FACT I never authorized their service and never signed up for any free tones or anything of the sort. I am VERY careful with my phone and never give that number out for any kind of “freebies”, I know better. I called T-Mobile instead of calling thumbplay directly and they are cancelling it for me and giving me a refund for the charges incurred. Thumbplay is a scam site that often times uses third party methods to STEAL your cell phone numbers and money.

By: Jay

Jay — Sun, 11 Mar 2012 15:46:56 +0000

I have two un-authorized charges of 9.99/month. Called them and they said they cancelled the account and credited the charges back into the account.

By: Herman Nainkin

Herman Nainkin — Thu, 08 Mar 2012 22:36:13 +0000

noticed an unauthorized change of $10 pm. Upon calling them they made it seem like i did something wrong, i have no kids and they said “my kids” may have played with it – i dont kids. this business should be nailed hard by an attorney

By: Steven

Steven — Wed, 29 Feb 2012 18:31:37 +0000

I received a charge from Thumbplay a few months ago, in which I had never downloaded or bought anything from them. After that I reported it to AT&T and they credited my account back for the charges and said the service will be blocked. However, Thumbplay continues to try charge my account. I believe Thumbplay is a total scam. There is no music or video service as they describe on their website, etc… It’s a pure scam.

By: Wenbo

Wenbo — Thu, 23 Feb 2012 21:30:39 +0000

The same scam happened to me. I called T-mobile, after long talks with the rep finally they agree to refund but I have to wait 60 days. It is a scam and T-mobile is part of it although they claim it is a third party service and T-mobile is just acts as a biller. Will definitely change service provider and make sure to block all such scams.

By: Mark

Mark — Fri, 17 Feb 2012 12:43:58 +0000

I called T-mobile about 2 weeks ago to switch my wife’s data plan from 2GB to 200mb. So of course I was expecting a lower bill…nope! I checked under Premium service and there’s 48000 Thmbply 8778486299 and 23918Nitto Legends??? A similar service was added last year and T-Mobile blocked and credited me the 9.99 back, hopefully they will do the same for these other 2.

By: Dennis

Dennis — Mon, 13 Feb 2012 19:35:37 +0000

I have always checked my bill before paying it with T-Mobile and was surprised to see the ubiquitous $9.99 charge. Luckily for me, it was the very first month. I called and spoke to a customer service rep. I have no kids, and NO ONE uses my phone. The service rep was very fast to offer a credit for the 9.99 the following month and offered thumbplay’s 877-number to contact them. I have filed a complaint with the Texas state attorney general’s office as well as the New York state attorney general’s office. I also will contact T-Mobile and explain to them that I will not be paying for the $9.99 + taxes on that fee. I also filed a BBB report on this company.

By: Ho Yeon

Ho Yeon — Tue, 31 Jan 2012 05:21:54 +0000

I’m using T-mobile. I was charged for thumbplay that I’ve never authorized. I have no idea about this…

By: Mike

Mike — Fri, 13 Jan 2012 20:48:45 +0000

Just received bill from T-Mobile and found a Premium Service charge for Thumbplay. Called and had T-Mobile block all future charges, along with crediting the charge back. Also sent a STOP text to 48000. Hopefully this is all it takes.

By: JoAnn White

JoAnn White — Wed, 28 Dec 2011 17:25:28 +0000

I was charged for THUMBPLAY and did not request it…..I called ATT and they supposedly requested a refund but it was not done then I got charged again…You are ONLY ALLOWED ONE REFUND. Am ready to switch from ATT when my contract is up!

By: Mike

Mike — Sun, 04 Dec 2011 07:04:52 +0000

Everyone needs to report this scam to the New York attorney general where there office is located at. Please, otherwise us complaining and ranting about this won’t solve the problem! http://www.ag.ny.gov/

By: Floy Parkhill

Floy Parkhill — Sun, 20 Nov 2011 03:22:51 +0000

Yep, sure enough, I was charged $9.99 tonight. However, with AT&T online, I submitted a refund request, explaining that I did not knowingly request this product, and within minutes, a refund was approved. Good ole’ AT&T!

By: Floy Parkhill

Floy Parkhill — Sun, 20 Nov 2011 02:29:22 +0000

A few minutes ago, I dialed Fandango to get movie times. Got in a auto-loop and heard two ads, at the end of which I was asked to press “9.” Then the auto voice said, “thank you.” and the call ended. Immed, I got txt msg from Thumbplay saying “subscribe to get 10 credits…enter pswrd.
I ignored it, but in meantime, another txt msg came from my daughter and I meant to reply to it but mistakenly hit reply to the Thumbplay msg. Then got Thumbplay msg: “you are already subscribed…” Yikes. Went online to see what this Thumbplay is and found your site. Texted them back to “STOP.” Got immed reply: “Acct cancelled with 22 credits remaining.” I fear that I’ve been charged, so I’ll check my bill. I think the initial text from them was a result of my phone call to Fandango but can’t be sure.

By: Dan Naughton

Dan Naughton — Fri, 18 Nov 2011 23:28:40 +0000

Same story – AT&T, 9.99 for four months. My kid never signed up for this. Thumbplay is a ghost company – there’s no one to call. I didn’t see any recommendations on what to do about it, other than leave a message?

By: Joe

Joe — Fri, 11 Nov 2011 23:11:38 +0000

The same thing happened to me. Today I received a text Special Offer! Get dwnlds at (yadda yadda yadda) Help? txt:help Stop?txt:stop. 10 credits? $9.99/mo. subscription. Msg&data rates may apply.

so I replied ‘stop’

next text from 48000

Warning! Acct cancelled with 10 pre-paid credits remaining. Reply SAVE to keep credits, redeem at ThumbplayTones.com. Same T&Cs. Otherwise no further dwnlds/chrgs

Then I received this text:

ThumbplayTones content download subscription. You will not be charged further and your subscription is being canceled. You will not receive further messages.

So I called the company at 1-877-THUMB-99 (1-877-848-6299)

and spoke with customer service representative by the name of Bill (operator number 206)

He said that I had been signed up on October 10th. I did not sign up for this product, yet I was charged for the month of October. Being unable to credit my account with my phone company he said he could issue me a check and send it to my house in 2-3 weeks.

I asked him for a confirmation number, and he said, oh yeh and rattled of a 6 digit number.

He said if I don’t receive a check to call back in 3 weeks.

This is clearly a fraudulent company. What do I do about this? Is there anyone to contact to investigate the practices of this company?

By: Rueter

Rueter — Thu, 10 Nov 2011 16:55:46 +0000

I was recently checking my telephone bill and noticed that Thumbplay has been charging me a fee of $9.99 a month ( + $0.8 tax) for close to 2 years. In the AT& T bill this charge is listed as “Thumbplay.com:Music games graphics” and the Short Code is 48000.
This is clearly some kind of fraud/rip-off since I have never visited this website nor have I signed-up for this feature in any other way. I am absolutely certain of it. The only reason this went undetected for so long as it did was due to the way the charge was portrayed on the bill – at first look the charge seemed like some sort of tax, but upon doing a closer inspection I realize it a fraud – feel like an ass for not detecting this earlier – the way AT&T bill is structured, they don’t explicitly reveal what the charge is – one has to dig deeper (go to another URL and sign up to find out what this charge is) – this makes me think AT&T is part of this – if there is a class action on, I am in.