If you were wrongly charged on your Cingular Wireless or AT&T Mobility cellular phone bill for third party mobile content subscriptions or services (i.e., for ringtones, premium SMS text messaging services, ring tones, joke a day programs, wallpaper, screensavers, SMS text alerts, etc.) that you never authorized Cingular Wireless or AT&T Mobility to bill you for, tell us your story!
What Is AT&T DirectBill or DirectBill Communications Downloads?
According to AT&T’s website “DirectBill lets you purchase MEdia products such as ringtones, games, and graphics online or on your phone.” The charges are billed to your AT&T wireless phone bill. If you make purchases online or on your phone, you are eligible for DirectBill. DirectBill allows access to downloads with no need for a credit card.
How To Cancel An AT&T DirectBill subscription:
According to AT&T’s website to unsubscribe from a DirectBill subscriptions you need to go to www.wireless.att.com/directbill, login with your ten (10) digit AT&T wireless phone number, have your phone/device ready to receive a free text message with an eight (8) digit secret code needed to complete your login, enter the eight (8) digit secret code and select the subscription you wish to cancel, follow the instructions and then log into your account.
How To Block All AT&T DirectBill Communication Download Purchases:
According to AT&T’s website, you can block DirectBill purchases from your wireless phone/device by following these steps:
1. Log onto MEdia Net from your cell phone device.
2. Go to My Account on the MEdia Net menu
3. Select Parental Controls
4. Select Purchase Blocker
You can also contact AT&T Customer Service.
Contact Cingular Wireless | AT&T Mobility:
AT&T Customer Service
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