Comments on: Cingular AT&T Wireless | AT&T Mobility Complaints http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/?utm_source=rss&utm_medium=rss&utm_campaign=cingular-wireless-att-mobility-complaints Unauthorized Cell Phone Bill Charges? Unsolicited SMS Text Message Spam? Share Your Experiences | Tell Your Story! Wed, 08 Feb 2012 20:28:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jody http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-146164 Jody Mon, 06 Feb 2012 16:28:42 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-146164 Just like those above. Was charged 9.99 to my bill after cancelling "stop" service several times to 82147. Still getting charged and want it STOPPED NOW!! ATT is useless in stopping this and claims they are not involved. Feed up with being ripped off. Just like those above. Was charged 9.99 to my bill after cancelling “stop” service several times to 82147. Still getting charged and want it STOPPED NOW!! ATT is useless in stopping this and claims they are not involved. Feed up with being ripped off.

]]> By: Julie Quinsay http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-144905 Julie Quinsay Thu, 02 Feb 2012 18:54:36 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-144905 I have auction/ringtones on my bill that I did not authorize. Short Code: 86463 Type: MT Content Provider: ClickGen fo $9.99 I have auction/ringtones on my bill that I did not authorize. Short Code: 86463 Type: MT Content Provider: ClickGen fo $9.99

]]> By: Sheila Puryear http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-144553 Sheila Puryear Wed, 01 Feb 2012 20:56:19 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-144553 I have 3 charges that were on my cell phone that I did not authorize. I have 3 charges that were on my cell phone that I did not authorize.

]]> By: Gilbert Jensen http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-144266 Gilbert Jensen Tue, 31 Jan 2012 23:04:58 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-144266 Some how this charge was put on my phone and att did nothing to take it off or offer any help. I don't know how to down load anything Some how this charge was put on my phone and att did nothing to take it off or offer any help. I don’t know how to down load anything

]]> By: Charles http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-143852 Charles Mon, 30 Jan 2012 17:28:19 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-143852 Thanks to the customer service rep Kelly who resolved my compliant of unauthorized charges. Also contact AT&T customer service to resolve and forget trying to contact source. Thanks to the customer service rep Kelly who resolved my compliant of unauthorized charges. Also contact AT&T customer service to resolve and forget trying to contact source.

]]> By: Brenda http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-142498 Brenda Wed, 25 Jan 2012 21:47:57 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-142498 I am so glad I found this site. I too had 'bullroare' show on my on bill. I am getting the run around with the gal on the phone. She too is telling me that she is having computer issues and he system is locked up so she keeps putting me on hold. She said she didnt know what bullroare was or how to contact them. Funny that there are other at&t customers who have had this issue. Does at&t not train their people of issues? My company has a call center and we track the issues that are coming in. We have documents that walk the customer service rep thru the issue so it is easier to resolve. I am floored that at&t allows this to happen. I am so glad I found this site. I too had ‘bullroare’ show on my on bill. I am getting the run around with the gal on the phone. She too is telling me that she is having computer issues and he system is locked up so she keeps putting me on hold. She said she didnt know what bullroare was or how to contact them. Funny that there are other at&t customers who have had this issue. Does at&t not train their people of issues? My company has a call center and we track the issues that are coming in. We have documents that walk the customer service rep thru the issue so it is easier to resolve. I am floored that at&t allows this to happen.

]]> By: Mark Zaverdas http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-142237 Mark Zaverdas Tue, 24 Jan 2012 02:50:42 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-142237 I send my payments by mail to Att every month at the same date. This month i send my payment and two weeks later, i log on to my att account to see if i am eligable for a phone upgrade and the site said i was past due on my payment. I called my bank to see if the check cleared and they said no, what was strange is if i mailed my bill without the address shown through the window, the post office would have sent it back to me because i always print my return address on the envelope, plus the other checks i sent on the same day had no problem clearing. I think Att has a scam going where they don't process your bill so they can hit you with late charges. Has anyone else had the same thing happen to them? I send my payments by mail to Att every month at the same date. This month i send my payment and two weeks later, i log on to my att account to see if i am eligable for a phone upgrade and the site said i was past due on my payment. I called my bank to see if the check cleared and they said no, what was strange is if i mailed my bill without the address shown through the window, the post office would have sent it back to me because i always print my return address on the envelope, plus the other checks i sent on the same day had no problem clearing. I think Att has a scam going where they don’t process your bill so they can hit you with late charges. Has anyone else had the same thing happen to them?

]]> By: Michael Schemenauer http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-141106 Michael Schemenauer Mon, 16 Jan 2012 17:51:55 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-141106 I am getting text on my cell phone from 82147 with messages about ringtones and ideas on everyday living, then it says if you want to unsuscribe reply with-STOP , which I did 3 or 4 times. I think to them stop means go or I know you are getting it. Now I an getting a bill for 9.99 for this service I do not want or signed up for. I want this charge removed immediately. I am getting text on my cell phone from 82147 with messages about ringtones and ideas on everyday living, then it says if you want to unsuscribe reply with-STOP , which I did 3 or 4 times. I think to them stop means go or I know you are getting it. Now I an getting a bill for 9.99 for this service I do not want or signed up for. I want this charge removed immediately.

]]> By: Leah M Shelton http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-139613 Leah M Shelton Sun, 08 Jan 2012 13:14:20 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-139613 I viewed my bill just like every month and there is a charge for $9.99 from Jamster.com that was never ordered/authorized by me, the account holder. Iwant the charge removed immediately. I viewed my bill just like every month and there is a charge for $9.99 from Jamster.com that was never ordered/authorized by me, the account holder. Iwant the charge removed immediately.

]]> By: Ricky Harris http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-139146 Ricky Harris Wed, 04 Jan 2012 16:07:48 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-139146 I have a charge of $9.99,to BULLROARE,that I did not authorize,I also have a recurring charge from Jumbuck Fast Fliriting that no one can get taken off my bill,it does no good to call because next month its back.. I have a charge of $9.99,to BULLROARE,that I did not authorize,I also have a recurring charge from Jumbuck Fast Fliriting that no one can get taken off my bill,it does no good to call because next month its back..

]]> By: Jeff Stark http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-136676 Jeff Stark Mon, 26 Dec 2011 05:01:00 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-136676 2-3 days ago I called your tech support because I lost my ring tone. All I wanted was help to either download the song back on my phone from my cd I have on my computer. I was on the phone for over 5 hours No exaggeration. I was transferred from one foreign non English speaking person to an English speaking person. About 6 different times. No one could help me. I'd have to once transferred go through the obnoxious recording all 6 times. Finally after 5 hours some inept support agent told me I could maybe get my problem solved if I paid $49.95. How poor is your customer service people. I'm not a patient person. 5 hours for a patient person drive them nuts. It should be an easy answer. I'm disgusted with your service. You ought to be ashamed that such an easy question took over 5 hours and I still didn't get any help. 2-3 days ago I called your tech support because I lost my ring tone. All I wanted was help to either download the song back on my phone from my cd I have on my computer. I was on the phone for over 5 hours No exaggeration. I was transferred from one foreign non English speaking person to an English speaking person. About 6 different times. No one could help me. I’d have to once transferred go through the obnoxious recording all 6 times. Finally after 5 hours some inept support agent told me I could maybe get my problem solved if I paid $49.95. How poor is your customer service people. I’m not a patient person. 5 hours for a patient person drive them nuts. It should be an easy answer. I’m disgusted with your service. You ought to be ashamed that such an easy question took over 5 hours and I still didn’t get any help.

]]> By: Karen http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-131277 Karen Tue, 13 Dec 2011 01:14:26 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-131277 We are being charge $9.99 a month for Mqube $9.9 9 subscrip tion:Ringt one/Auctio n Alert, which was never authorized. I'm trying to go under AT&T Mobile Purchases to cancel, but receive an error message every time. We are being charge $9.99 a month for Mqube $9.9
9 subscrip
tion:Ringt
one/Auctio
n Alert, which was never authorized. I’m trying to go under AT&T Mobile Purchases to cancel, but receive an error message every time.

]]> By: Rose http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-126604 Rose Mon, 05 Dec 2011 21:54:24 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-126604 My cell phone bill kept going up every month. I found that there were services on the phone bill that had been "purchased" by me. The different service sites that I had "purchased", were texting me the option to buy their services. They then require me to text "stop" if I do not want them. This should be illegal if it is not already. The customer rep said this policy has been changed, but I will keep a close eye on my bill in the future. I am also thinking of changing....but where? My cell phone bill kept going up every month. I found that there were services on the phone bill that had been “purchased” by me. The different service sites that I had “purchased”, were texting me the option to buy their services. They then require me to text “stop” if I do not want them. This should be illegal if it is not already. The customer rep said this policy has been changed, but I will keep a close eye on my bill in the future. I am also thinking of changing….but where?

]]> By: Miguel http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-100072 Miguel Tue, 18 Oct 2011 19:28:38 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-100072 Ever since i got this phone from AT&T i have been receiving texts from this number 87313 and i have never authorized it to charge or enrolled in any kind of service. What's worse is i don't have texting as a prepaid service so every text i receive costs me money. I don't have the money or patience to handle the mindless and idiotic process to further understand why they are allowed to do this. Ever since i got this phone from AT&T i have been receiving texts from this number 87313 and i have never authorized it to charge or enrolled in any kind of service. What’s worse is i don’t have texting as a prepaid service so every text i receive costs me money. I don’t have the money or patience to handle the mindless and idiotic process to further understand why they are allowed to do this.

]]> By: maru http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-99010 maru Sun, 16 Oct 2011 00:15:18 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-99010 ATT Keeps sending me pictures of a womans naked bottom when I try to download CHRISTIAN MUSIC. Is this some sort of forced PORN AlL I would like is the Christian music not make friends with this womans naked but. It is intimaditing and disgusting. Save it for the secular progressives. I dont want to be charged for your porn. ATT Keeps sending me pictures of a womans naked bottom when I try to download CHRISTIAN MUSIC. Is this some sort of forced PORN AlL I would like is the Christian music not make friends with this womans naked but. It is intimaditing and disgusting. Save it for the secular progressives. I dont want to be charged for your porn.

]]> By: Ale http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-98029 Ale Wed, 12 Oct 2011 23:50:27 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-98029 I am so upset! I kept getting text messages from Lovegenietips (836-60) which I ignored as spam. Today I received another one saying that I had renewed my subscription for another month for $9.99 - But I had never signed up for it (how could I get renewed if I never signed up?). Turns out that they had charged me $9.99 this month, and $9.99 last month. The ATT website advised to reply "Stop" to stop any subscriptions. I called ATT and got a "one-time courtesy refund" for the two charges. I find this a bit offensive that it is a courtesy because I never subscribed to this. I was signed up without my authorization. The ATT rep couldn't give me an answer on how this happened. I am glad they took it out of my account. He also offered to sign me up to "purchase blocker" which will block all things that require payment, and only allow me to sign up using a PIN number. So I signed up, and will be send a PIN to my email. This way, nobody can sign me up for anything. This company is a FRAUD, and I feel so violated, how they can just sign me up, and take money from my account. I don't even know who they are. I am so upset! I kept getting text messages from Lovegenietips (836-60) which I ignored as spam. Today I received another one saying that I had renewed my subscription for another month for $9.99 – But I had never signed up for it (how could I get renewed if I never signed up?). Turns out that they had charged me $9.99 this month, and $9.99 last month. The ATT website advised to reply “Stop” to stop any subscriptions. I called ATT and got a “one-time courtesy refund” for the two charges. I find this a bit offensive that it is a courtesy because I never subscribed to this. I was signed up without my authorization. The ATT rep couldn’t give me an answer on how this happened. I am glad they took it out of my account. He also offered to sign me up to “purchase blocker” which will block all things that require payment, and only allow me to sign up using a PIN number. So I signed up, and will be send a PIN to my email. This way, nobody can sign me up for anything.

This company is a FRAUD, and I feel so violated, how they can just sign me up, and take money from my account. I don’t even know who they are.

]]> By: Randy Lane http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-94442 Randy Lane Sun, 02 Oct 2011 14:54:38 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-94442 I have been recently charged for a text service by Motricity Wise Media on my AT&T bill. It was stated as LoveGenieTips Alerts that costs $9.99 per month. I do remember receiving the text and just deleted it because that's what I do with spam. The At&T operator was kind enough to let me know that at the bottom of the text there is a message to reply "STOP" to the text to not get charged for this service. She was also kind enough to cancel and refund the charge and to also put a blocker on my line that doesn't allow any charges without my consent using a PIN that she sent to me. This is logically very wrong! It's the same as if a salesman called me and I didn't answer the phone and they charged me for their service anyway.... Very frustrating!!!! I have been recently charged for a text service by Motricity Wise Media on my AT&T bill. It was stated as LoveGenieTips Alerts that costs $9.99 per month. I do remember receiving the text and just deleted it because that’s what I do with spam. The At&T operator was kind enough to let me know that at the bottom of the text there is a message to reply “STOP” to the text to not get charged for this service. She was also kind enough to cancel and refund the charge and to also put a blocker on my line that doesn’t allow any charges without my consent using a PIN that she sent to me. This is logically very wrong! It’s the same as if a salesman called me and I didn’t answer the phone and they charged me for their service anyway…. Very frustrating!!!!

]]> By: Mohamed http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-7/#comment-91932 Mohamed Sun, 25 Sep 2011 03:48:39 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-91932 I have been victim of unauthorized $9.99 charge (twice) for a horoscope service (of all things!). I called T-mobile, they refused to credit my account back. They told me since it was not charged by t-mobile they are not liable. I think it is dishonnest since this appears to be a known issue to which the carrier has not setup any safeguards. It works for them I guess. I cancelled my data plan! I have been victim of unauthorized $9.99 charge (twice) for a horoscope service (of all things!). I called T-mobile, they refused to credit my account back. They told me since it was not charged by t-mobile they are not liable. I think it is dishonnest since this appears to be a known issue to which the carrier has not setup any safeguards. It works for them I guess. I cancelled my data plan!

]]> By: Jennifer Lehtinen http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-91683 Jennifer Lehtinen Sat, 24 Sep 2011 04:55:50 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-91683 I have been charged $9.99 every month since March for a download that I never accepted on my AT&T phone. Unless you text back STOP to these companies then they have the right to charge you automatically? That should be illegal. If this happens, call AT&T and they can set up a pin code so nobody can download to your phone without the pin free of charge. Check your bills monthly. I made the mistake of not checking mine until the price spiked. I have been charged $9.99 every month since March for a download that I never accepted on my AT&T phone. Unless you text back STOP to these companies then they have the right to charge you automatically? That should be illegal. If this happens, call AT&T and they can set up a pin code so nobody can download to your phone without the pin free of charge. Check your bills monthly. I made the mistake of not checking mine until the price spiked.

]]> By: Ja http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-82346 Ja Tue, 23 Aug 2011 07:40:13 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-82346 We got the same issue as Trudy. I just found AT&T charged us for $9.99/mth for a year. We never subscribed. AT&T rep only agreed to credit back 3 months. I am not happy. This is fraud. We got the same issue as Trudy. I just found AT&T charged us for $9.99/mth for a year. We never subscribed. AT&T rep only agreed to credit back 3 months. I am not happy. This is fraud.

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