Comments on: Cingular Wireless | AT&T Mobility Complaints http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/ Unauthorized Cell Phone Bill Charges? Unsolicited SMS Text Message Spam? Share Your Experiences | Tell Your Story! Wed, 10 Mar 2010 19:55:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: auto gt http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58631 auto gt Thu, 04 Mar 2010 03:53:33 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58631 humm ok everything is disputable as people we do have to keep a close eye on our bills. i have not yet had 1 ironous mobile download charge...... u do have to becareful when u r on the internet on ur phone some web sites has popups yes u can get popups on ur phone if u not paying att. u r puting in ur mobile # and subcribing for something but it tells u after u put ur info in u will be charged do u want to continue u can select no.....or just add a puchase blocker mainly if u have teenagers for u bill safty that is recomened humm ok everything is disputable as people we do have to keep a close eye on our bills. i have not yet had 1 ironous mobile download charge…… u do have to becareful when u r on the internet on ur phone some web sites has popups yes u can get popups on ur phone if u not paying att. u r puting in ur mobile # and subcribing for something but it tells u after u put ur info in u will be charged do u want to continue u can select no…..or just add a puchase blocker mainly if u have teenagers for u bill safty that is recomened

]]> By: Wayne http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58440 Wayne Sun, 21 Feb 2010 18:20:08 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58440 Out of the blue an amount of 234 appeared as a collection account on my credit report. When I requested it be investigated it supposedly was verified. I find this amazing since I have no account with them, have received no bill, no have been contacted by either them or the collection agency. This is insane how this can be added to a credit report without any bill being sent. Out of the blue an amount of 234 appeared as a collection account on my credit report. When I requested it be investigated it supposedly was verified. I find this amazing since I have no account with them, have received no bill, no have been contacted by either them or the collection agency. This is insane how this can be added to a credit report without any bill being sent.

]]> By: Becky http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58402 Becky Fri, 19 Feb 2010 18:15:39 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58402 We just discovered a $9.99 that's been on our bill for about 9 months. I know, I should have noticed it but, it's buried way in the bill and looks like it's part of the taxes when you're scanning the bill. It's for "Horoscope Alerts"??? Whatever, my husband NEVER subscribed to it, never got any alerts, etc. HOW can companies do this and get away with it constantly? After research I've found it's M-Qube and Mobile Messenger. They have been doing this for years and they are STILL doing it? Why and how? If I did something like this I'd be in jail. Whey can they continue to get away with it? We just discovered a $9.99 that’s been on our bill for about 9 months. I know, I should have noticed it but, it’s buried way in the bill and looks like it’s part of the taxes when you’re scanning the bill. It’s for “Horoscope Alerts”??? Whatever, my husband NEVER subscribed to it, never got any alerts, etc. HOW can companies do this and get away with it constantly? After research I’ve found it’s M-Qube and Mobile Messenger. They have been doing this for years and they are STILL doing it? Why and how? If I did something like this I’d be in jail. Whey can they continue to get away with it?

]]> By: Steve http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58195 Steve Thu, 04 Feb 2010 06:52:09 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58195 Just added to what I have said. I have AT&T. This is the third time I was hurt by this company. I sword not using AT&T anymore and chosed Singular but unfortunately was bought into AT&T, an immoral company! Just added to what I have said. I have AT&T. This is the third time I was hurt by this company. I sword not using AT&T anymore and chosed Singular but unfortunately was bought into AT&T, an immoral company!

]]> By: Steve http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58194 Steve Thu, 04 Feb 2010 06:39:38 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58194 I have been charged $9.99 by Mobile Messenger and another $9.99 by whowillimarry.com for about one year till their colection department call for about $200 extrpayment. We didn't notice this since we have been making recurring monthly payment from my bank. I have slready paid $183 for the same thing one year ago because I had no time and was tired of arguing with them. I will join any class action suit too if I could not get my money back. I have been charged $9.99 by Mobile Messenger and another $9.99 by whowillimarry.com for about one year till their colection department call for about $200 extrpayment. We didn’t notice this since we have been making recurring monthly payment from my bank. I have slready paid $183 for the same thing one year ago because I had no time and was tired of arguing with them. I will join any class action suit too if I could not get my money back.

]]> By: Karen http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-58121 Karen Sat, 30 Jan 2010 22:54:31 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-58121 I've been charged $9.99 for the past 8 months by ThumPlay. I have AT&T. If I do not get my money back, I will join any class action suit. I’ve been charged $9.99 for the past 8 months by ThumPlay. I have AT&T. If I do not get my money back, I will join any class action suit.

]]> By: Doug http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57839 Doug Wed, 20 Jan 2010 19:14:15 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57839 AT&T/Cingular has violated the customer/vendor trust factor by allowing 3rd party firms to charge my credit card with unauthorized purchases without my consent. Apparently my kids (10 & 13) visited a site called Thumbplay and as a result I have been billed 9.99 per kid for the last 2 years. In addition I was billed 3.99 per kid for the last 2 years for a game called bejeweled. So its been28 per month for 2 years of unauthorized charges to my account. I am on auto bill so I never looked at the bills (my bad), until this week. upon discovering this I called AT&T and demanded a refund as no one (including my kids) are allowed to purchase items on my card without my consent. Further my kids had no idea what thumbplay or bejeweled was and claimed they never used it. In the case of my kids they have been trained to ask me to purchase something on line and I will sit with them and enter my credit card # if I approve of the purchase. My kids do not have authority or authorization to make purchases. Thats why they have age limits on credit cards. Typically you have to have a job and apply for a credit card to get one. My kids have neither nor do they even understand what a subscription is. AT&Ts response was poor - even though they aided and abetted this company by allowing them to charge my card fraudulently. They claim I have to contact Thumbplay to get a credit going back further than 3 months. When I contracted with AT&T to provide phone service I entrusted them to bill me for their service and their service only. Sales reps are very good at explaining bills when you are going through the contract phase but they never said to me You could be billed without your personal authorization by other internet companies because we AT&T will give them the right to bill your credit card - through AT&T? WTF that is a direct violation of my trust in AT&T and should be illegal. They do not have the right to allow other companies to bill me by allowing access to my credit card??? I don't purchase things on the internet using AT&T employees credit cards and if I did I would be thrown in jail. So after 2 years of being scammed they now tell me about data block - why didn't they say that up front during the sales process? Fianlly Bejeweled turns out to be a company owned by AT&T. Hmmm lets see 2 million unknowing kids look at a site and that gives AT&T the right to bill their parents without their consent (AT&T corporate exec - lets see 3 million underage kids Xs $3.99 per month thats $12 million more in revenue per month + 9.99 xs 3 million kids = 30 million thas 42 million more this month x 12 months = $500 million and I will get my growth bonus for the quarter. I would suppose that enterprising AT&T executive probably own Thumbplay. So what we may have to refund 10% of the illegal charges but lets make a policy that its only good for three months retroactive thats still 3o million per month for me. And when our customer complain put a trained idiot robot in front of them telling them its policy and that it was authorized by the customer because they are an ATT customer and they did not read the fine print. DOn't budge now mr idiot robot when the customer gets frustrated. Heres you 20 cent raise per hour for the year. Total violation of trust. Should be illegal as hell. AT&T/Cingular has violated the customer/vendor trust factor by allowing 3rd party firms to charge my credit card with unauthorized purchases without my consent. Apparently my kids (10 & 13) visited a site called Thumbplay and as a result I have been billed 9.99 per kid for the last 2 years. In addition I was billed 3.99 per kid for the last 2 years for a game called bejeweled. So its been28 per month for 2 years of unauthorized charges to my account. I am on auto bill so I never looked at the bills (my bad), until this week. upon discovering this I called AT&T and demanded a refund as no one (including my kids) are allowed to purchase items on my card without my consent. Further my kids had no idea what thumbplay or bejeweled was and claimed they never used it. In the case of my kids they have been trained to ask me to purchase something on line and I will sit with them and enter my credit card # if I approve of the purchase. My kids do not have authority or authorization to make purchases. Thats why they have age limits on credit cards. Typically you have to have a job and apply for a credit card to get one. My kids have neither nor do they even understand what a subscription is. AT&Ts response was poor – even though they aided and abetted this company by allowing them to charge my card fraudulently. They claim I have to contact Thumbplay to get a credit going back further than 3 months. When I contracted with AT&T to provide phone service I entrusted them to bill me for their service and their service only. Sales reps are very good at explaining bills when you are going through the contract phase but they never said to me You could be billed without your personal authorization by other internet companies because we AT&T will give them the right to bill your credit card – through AT&T? WTF that is a direct violation of my trust in AT&T and should be illegal. They do not have the right to allow other companies to bill me by allowing access to my credit card??? I don’t purchase things on the internet using AT&T employees credit cards and if I did I would be thrown in jail. So after 2 years of being scammed they now tell me about data block – why didn’t they say that up front during the sales process? Fianlly Bejeweled turns out to be a company owned by AT&T. Hmmm lets see 2 million unknowing kids look at a site and that gives AT&T the right to bill their parents without their consent (AT&T corporate exec – lets see 3 million underage kids Xs $3.99 per month thats $12 million more in revenue per month + 9.99 xs 3 million kids = 30 million thas 42 million more this month x 12 months = $500 million and I will get my growth bonus for the quarter. I would suppose that enterprising AT&T executive probably own Thumbplay. So what we may have to refund 10% of the illegal charges but lets make a policy that its only good for three months retroactive thats still 3o million per month for me. And when our customer complain put a trained idiot robot in front of them telling them its policy and that it was authorized by the customer because they are an ATT customer and they did not read the fine print. DOn’t budge now mr idiot robot when the customer gets frustrated. Heres you 20 cent raise per hour for the year. Total violation of trust. Should be illegal as hell.

]]> By: T Bobo http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57679 T Bobo Thu, 07 Jan 2010 16:15:56 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57679 The rollover minutes are a total scam. They give them to you to make you feel like you are not losing minutes if you buy too big of a plan, but then they strategically keep them from ever being used. 1) If you add a person to your plan, you might start using those minutes. So they cancel them. 2) If you downgrade your minutes per month, you might start using those rollover minutes, so they cancel them. 3) Then, if somehow, a lot of people on a particular plan seem to be using the minutes up. They cancel that plan and force you into a change. Then they cancel your minutes because you changed. The only way you CAN use the rollover minutes is by greatly increasing your talking time without adding a phone line or changing any features. The rollover minutes are a total scam. They give them to you to make you feel like you are not losing minutes if you buy too big of a plan, but then they strategically keep them from ever being used.

1) If you add a person to your plan, you might start using those minutes. So they cancel them.
2) If you downgrade your minutes per month, you might start using those rollover minutes, so they cancel them.
3) Then, if somehow, a lot of people on a particular plan seem to be using the minutes up. They cancel that plan and force you into a change. Then they cancel your minutes because you changed.

The only way you CAN use the rollover minutes is by greatly increasing your talking time without adding a phone line or changing any features.

]]> By: theresa shvedowsky http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57547 theresa shvedowsky Mon, 28 Dec 2009 01:16:30 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57547 I purchased a go phone at an at&t store. Since it was a Christmas gift for my husband I asked if it was returnable and the clerk said it was as long as I had my receipt(the phone was never activated). The clerk never mentioned a $35.00 restocking fee on an 80.00 phone. When I wanted to return the phone the manager didn't care what the clerk said since the restocking fee was on the fine print of the receipt. Now what good does it do to put this on a receipt since I received the receipt after I made the purchase. Radio shack does not charge a restocking fee on their at&t phones. I feel that 35.00 is an exorbitant charge. I feel I was mistreated by the manager. The manger said the clerk no longer worked for them - if she wasn't trained properly, why should I pay the consequences. I purchased a go phone at an at&t store. Since it was a Christmas gift for my husband I asked if it was returnable and the clerk said it was as long as I had my receipt(the phone was never activated). The clerk never mentioned a $35.00 restocking fee on an 80.00 phone. When I wanted to return the phone the manager didn’t care what the clerk said since the restocking fee was on the fine print of the receipt. Now what good does it do to put this on a receipt since I received the receipt after I made the purchase.
Radio shack does not charge a restocking fee on their at&t phones. I feel that 35.00 is an exorbitant charge. I feel I was mistreated by the manager. The manger said the clerk no longer worked for them – if she wasn’t trained properly, why should I pay the consequences.

]]> By: Mittie http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57509 Mittie Wed, 23 Dec 2009 21:07:17 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57509 I just read my AT&T statement for 11/12 - 12/11 and found a charge for flycell for $19.99 plus tax. I called AT&T Customer Service at 1-800-331-0500 and was advised that they would go back as far as the system allowed to clear the charges. I also texted STOP to 69999 which was the code indicated on my bill. At 3:56 I received a text to my phone reading - You have successfully opted out of the Flycell ClubPack. Service is cancelled. You will not receive more msgs or charges from us. Visit us @www.Flycell.com. That won't be happening. I just read my AT&T statement for 11/12 – 12/11 and found a charge for flycell for $19.99 plus tax. I called AT&T Customer Service at 1-800-331-0500 and was advised that they would go back as far as the system allowed to clear the charges. I also texted STOP to 69999 which was the code indicated on my bill. At 3:56 I received a text to my phone reading – You have successfully opted out of the Flycell ClubPack. Service is cancelled. You will not receive more msgs or charges from us. Visit us @www.Flycell.com. That won’t be happening.

]]> By: Christiana Kepner http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57336 Christiana Kepner Tue, 08 Dec 2009 17:38:08 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57336 Att is charging me 700.00 for a deposit on phones that were already bought! A rep told me not to worry about it and today they shut my phones off and said I had to pay it before they restored service! What a crock! They are crooks and I wish they could be sued! My bf is on deployment and now I have no service! Folks beware...AT&T WILL SCAM YOU!!! Att is charging me 700.00 for a deposit on phones that were already bought! A rep told me not to worry about it and today they shut my phones off and said I had to pay it before they restored service! What a crock! They are crooks and I wish they could be sued! My bf is on deployment and now I have no service! Folks beware…AT&T WILL SCAM YOU!!!

]]> By: Darlene Bulington http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57311 Darlene Bulington Sun, 06 Dec 2009 01:31:30 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57311 I HAVE BEEN CHARGED $47.12 FOR THINGS I DO NOT WANT AND THEY WERE NOT AUTHORIZED BY ME! I HAVE BEEN CHARGED $47.12 FOR THINGS I DO NOT WANT AND THEY WERE NOT AUTHORIZED BY ME!

]]> By: Darlene Bulington http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57310 Darlene Bulington Sun, 06 Dec 2009 01:30:08 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57310 I have been charged $47.12 for things that i did not want and were not authorized! or oasked foe I have been charged $47.12 for things that i did not want and were not authorized! or oasked foe

]]> By: Mark http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-57165 Mark Tue, 24 Nov 2009 02:45:19 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-57165 I've been charged on a family plan for internet usage. I've never used any internet services. However, today after talking to my son, I hung up (My Phone Locks). Three hours later I wanted to use my ATT cell phone to call another party. When I opened the slide my phone was on facebook. I have never been on facebook in my life, not even on my home computer. What the hell are these crooks trying to pull off? I saw articles that this is common practice with several cell phone providers. We need to have some law firm out there to start a class action suit. I’ve been charged on a family plan for internet usage. I’ve never used any internet services. However, today after talking to my son, I hung up (My Phone Locks). Three hours later I wanted to use my ATT cell phone to call another party. When I opened the slide my phone was on facebook. I have never been on facebook in my life, not even on my home computer. What the hell are these crooks trying to pull off? I saw articles that this is common practice with several cell phone providers. We need to have some law firm out there to start a class action suit.

]]> By: humberto31 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56768 humberto31 Thu, 22 Oct 2009 13:51:26 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56768 nesesito la contrasena de humberto31 nesesito la contrasena de humberto31

]]> By: Lou Anne Houser http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56736 Lou Anne Houser Mon, 19 Oct 2009 23:32:05 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56736 I would like to receive an email or speak with someone regarding an issue with our cellular service. We moved to Gladwin, MI and have NO SERVICE. We are asking to get out of our contract ONE MONTH early and have been refused We have been loyal AT&T customers both home phone, tv, computer, cell phones etc. Home phone with AT&T for over 35 years. Please check our phone 248-879-2845 and cell 248-854-5174. We are being treated very badly. Need to switch to Verizon for our cell phone as it is the ONLY provider that works on Secord Lake. What can we do? We need a phone for emergencies and can't afford a house phone - live there 1/2 the time now. I would like to receive an email or speak with someone regarding an issue with our cellular service. We moved to Gladwin, MI and have NO SERVICE. We are asking to get out of our contract ONE MONTH early and have been refused We have been loyal AT&T customers both home phone, tv, computer, cell phones etc. Home phone with AT&T for over 35 years. Please check our phone 248-879-2845 and cell 248-854-5174. We are being treated very badly. Need to switch to Verizon for our cell phone as it is the ONLY provider that works on Secord Lake. What can we do? We need a phone for emergencies and can’t afford a house phone – live there 1/2 the time now.

]]> By: kimberly blackmon http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56572 kimberly blackmon Sat, 03 Oct 2009 04:38:28 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56572 I just discovered a $19.99 charge on my AT&T bill. And of course, customer service is unavailable at this hour. They will hear from me one way or the other. I just discovered a $19.99 charge on my AT&T bill. And of course, customer service is unavailable at this hour. They will hear from me one way or the other.

]]> By: GLORIA L. HICKS http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56567 GLORIA L. HICKS Fri, 02 Oct 2009 19:52:31 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56567 I HAVE NO IDEA WHAT THE 9.99 CHARGE IS IAM SURE I DO NOT USE THIS SERVICE SINCE I DO NOT KNOW WHAT THE CHARGE IS FOR I HAVE SPOKEN WITH SOME ONE FROM AT&T AND THIS WAS REMOVED FROM MY BILL AND I WAS GIVE A CREDIT HOWEVER THE CHARGE IS STILL SHOWING ON MY STATEMENT PLEASE HAVE THIS REMOVED OR I WILL HAVE THE CELLPHONES DISCONNECTED AND GO WITH ANOTHER CARRIER I HAVE NO IDEA WHAT THE 9.99 CHARGE IS IAM SURE I DO NOT USE THIS SERVICE SINCE I DO NOT KNOW WHAT THE CHARGE IS FOR I HAVE SPOKEN WITH SOME ONE FROM AT&T AND THIS WAS REMOVED FROM MY BILL AND I WAS GIVE A CREDIT HOWEVER THE CHARGE IS STILL SHOWING ON MY STATEMENT PLEASE HAVE THIS REMOVED OR I WILL HAVE THE CELLPHONES DISCONNECTED AND GO WITH ANOTHER CARRIER

]]> By: Diane http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56374 Diane Tue, 22 Sep 2009 18:03:08 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56374 I did not order this and neither did my husband, yet we're getting charged $9.99/mos. This scamming has got to stop. I did not order this and neither did my husband, yet we’re getting charged $9.99/mos. This scamming has got to stop.

]]> By: scott allyn http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/comment-page-6/#comment-56292 scott allyn Mon, 14 Sep 2009 23:04:13 +0000 http://classactionconnect.com/cell_phone_issues/2007/08/31/cingular-wireless-att-mobility-complaints/#comment-56292 you charge my phone 19.99 for somthing i didnt not want or ask for you charge my phone 19.99 for somthing i didnt not want or ask for

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