Comments on: CSW Group Ltd. 71769 | RingtoneTimes: 71769

By: Susan

Susan — Tue, 18 Nov 2008 19:54:26 +0000

I received a check for $9.99. Be persistent.

By: mason

mason — Tue, 18 Nov 2008 18:46:01 +0000

the official web site http://www.ringtonetimes.com as i know when the cell phone user have been enter number to the web site and the mobile user will receive the 1st text messager, on the 1st text message it have been clearly mention the charge information so if mobile user still enter the security PIN which is from the 1st text enter back to the http://www.ringtonetimes.com that mean the mobile user was agree to subscribe to the service so this CSW will charge to the phone directly. for more information can contact to 1877 225 1198

By: Casey

Casey — Mon, 17 Nov 2008 15:28:51 +0000

I was able to get Verizon to credit my account the amount charged on my cell number. That worked for me. I asked Verizon how they can allow a third party to bill them without checking with the Verizon customer to make sure they authorized the service? This would be an easy fix for Verizon or any other cell provider given I get text messages from Verizon for special offers all the time. I hope this helps.

By: Beverly Parker

Beverly Parker — Sun, 16 Nov 2008 23:34:17 +0000

I have been charged for several months for CSW 71769 ringtones which I NEVER ordered and for the last 6 months or so, they have been charging my phone 10.01 and my minutes have been coming up low. I sent a text to them telling them not to take from my minutes again and they constantly did it. I called Verizon they gave me their text code and told me to text them back and text stop…quit…cancel…unsubscribe…I did they sent a text back saying unsubscribed, Verizon then blocked them. I am out of over 100.00. I need to know how I can get my money back from these scam artist. They refuse to put my money back on my phone. Everytime I told them to STOP breaking into my account STEALING my money they wouldn’t. I even threaten them with Consumer Affairs. They never stopped. I had to get Verizon to show me how to stop them…TODAY! I WANT ALL MY MONEY BACK ON MY PHONE!!!

By: Casey

Casey — Fri, 14 Nov 2008 17:02:15 +0000

I did just talk to a Verizon CSR and asked why they allow third party companies to invoice bills through Verizon without the owners permission or authorization. I was told Verizon would credit our account with the amount CSW billed us without our consent.

By: Casey

Casey — Fri, 14 Nov 2008 16:35:32 +0000

We have been charged between 10.19 and 11.99 monthly since April. I had Verizon block this service. I called the CSW customer service line which is 1 877 225 1198. This is the correct number. I tried to talk with 2 different CSR’s which neither spoke clearly to where I could understand them. They read from the same script.
They told me that my wife had gone on their web site and entered her cell phone number and ordered the service, which she never did. She doesn’t even know how to get text messages off her phone and only uses the internet for e-mails. I could not get any supervisor on the phone and they said they will not refund the charges unauthorized by either of us. I guess the next step is joining a class action suit in where the lawyers get all the money owed to everyone. You just can’t win sometimes. This company is a scam operation. The CS reps are of Vietnamese origin working out of Australia. NAFTA doesn’t work!

By: Wolfgang Beck

Wolfgang Beck — Thu, 13 Nov 2008 13:55:52 +0000

I never ordered an abo. I told my company not to pay anymore! Stop take money from my handy. You are criminel!

By: Heather

Heather — Fri, 07 Nov 2008 17:18:43 +0000

I have a Sprint phone that has been getting a 9.99/mnth charge for 4 months. I spoke to a CSR at Sprint the first month and he told me had blocked them from charging me…which did not work. After calling every month for 4 months, another CSR informed me that I must send a text message to “71769″ saying stop, end, quit or unsubscribe and that will stop the subscription (which I did not agree to). I mean hello, I can’t even pay my bill with Sprint without having a PIN # or answering a security question…how can some bogus company bill me through my sprint bill for something I don’t even want?? Also, I have never even received a ringtone, joke or horoscope from this company.

By: Susan

Susan — Thu, 30 Oct 2008 18:24:45 +0000

Topped up my Virgin Mobile account and instantly $9.99 was debited with code “71769″. I immediately called VM and they said to call CSW. CSW told me the same bogus story as you’ve read on this site. I had not signed up for a ringtone, graphic or a root canal.
CSW would not connect me with a supervisor. Back to VM I go, tell them to credit my account the $9.99. They say it can’t be done, have to dispute the charge with CSW. Back to CSW I go, they give me the same bogus story. Called VM back again and told them to credit my account or I would have my credit card company withhold the amount I had just topped up. Finally, they agreed to credit me the amount “in minutes” to my phone. I DO NOT understand why cell phone companies put up with this type of scam. I told VM my account was with THEM, and CSW did not have access to my credit card so how was CSW going to be paid the $9.99 in the first place. VM finally said that they do pay this company when CSW debits a VM account. Unbelievable!!
I called CSW back and demanded a refund, “Matt” (certainly not his real name) said he would have the company send a check for the $9.99. I refused to give him a paypal account number. So, the ole “checks in the mail” routine. Time will tell. He did give me a number for an office in Boston 617-722-4128. Haven’t tried that number yet.
I did call CSW back and press 1 to remove my number from their database and also put a block on my VM phone so I won’t receive a txt msg from CSW.

By: Joe

Joe — Fri, 24 Oct 2008 16:42:36 +0000

I saw the 9.99 charge on my billed when I recieved it, called Verizon and they told me thye can do nothing about the charge and that I optioned for it. I did not subscribe to anything anywhere, recieved a text messat on my phone stating a ad to subscribe and I did nothing but erase the message. No I am being billed and Verizon told me I had to handle it with CSW. This is horrible and not legal!!

By: paul

paul — Mon, 13 Oct 2008 22:49:28 +0000

I am getting charged $10 a month for the ringtone service. I never submitted for it. Please let me know how I can cancel the service

By: Monica

Monica — Sun, 12 Oct 2008 07:52:53 +0000

I just filed a complaint with bbb.org for unauthorized charges I received. I filed a complaint against CSW Ringers, dada.net and TheIsh.com…ALSO against sprint because they shouldn’t be allowing 3rd party companies to charge our cell phone accounts. If we all start complaining to the Better Business Bureau then maybe something can be done with these scamming companies!

By: pissed off

pissed off — Thu, 02 Oct 2008 14:20:24 +0000

after just talking to verizon…

you must text to the number that is billing you just the word STOP there can be NO quotes exclamation points or signature on your text, so if you have a signature set up you MUST turn it off before doing this…Hope this helps!

By: beatrice fleureau

beatrice fleureau — Sun, 28 Sep 2008 20:21:11 +0000

cancel my sunscription. never subscribed to this.

By: Liz

Liz — Fri, 26 Sep 2008 19:50:14 +0000

So I was scammed like everyone else and I called the number numerous times and bitched at the guy like hardcore. Then I realized the guy sounded the same every time I called he just gave a different name. Thats when I realized that I’m probably talking to some dude in his basement and not an actual call center. So I called him out on it and of course he denied it but after literally 45 minutes of screaming at him and threatening to call the news and law enforcement etc. he broke down and agreed to send me a refund check. He actually seemed worried when I mentioned calling my local news station. But anyway I was doubtful that I would receive a check but lo and behold 3 weeks later, today, I got a check in the mail. The check is issued by :
Mobilefunster, Inc.
1155 Chess Drive
Suite 122
Foster City, CA
94404.

Kinda crazy seeing that he said the company was operated out of Australia. The bank issuing the check was
Silicon Valley Bank
3003 Tasman Drive
Santa Clara, CA
95054

Hopefully this information will help any of you trying to get your money back. I just know how much it sucks to get scammed out of your own money especially when it just comes out of the blue and it’s nothing you even signed up for. I am going to contact my local news to help get people aware of this because I feel so strongly about nipping this in the bud. Good luck! - Liz

By: mason

mason — Tue, 16 Sep 2008 17:42:29 +0000

call: 1877-225-1198
fax : 617-722-4128
office: 197 Portland St, 7 Floor
Boston, MA 02114

By: Corey

Corey — Mon, 15 Sep 2008 23:16:16 +0000

The 9.99 charges first appeared 2 months ago. I went and paid my bill at verizon. I was told to text cancel subscription to 71769 which I did. I just got this months bill, and the charges are back on my bill. I never signed up for this, never recieved a text, ringtone or anything from them, and never wanted to. I googled 71769 and wound up here. So I called 1-877-225-1198 and demand to know why I’m being charged for these sevices that were never signed up for, nor recieving. The guy tells me he canceled the subscription, but to get any kind of a refund, I have to email them my bill with the charges on it. I will be going to talk to verizon about this, and I will get all charges credited one way or another.

By: Sharon

Sharon — Mon, 15 Sep 2008 18:45:21 +0000

What a rip-off!!!! Unsolicited charges that re-occur. These people need to be stopped. I’m contacting the FCC, T-mobile and every consumer that I can contact.

By: edward burke

edward burke — Wed, 10 Sep 2008 16:20:07 +0000

My wife wanted to get me a ring tone of my favorite song. When she saw a free ring tone advert she looked into it, realizing that it wasn’t free she stopped the inquiry. Seven months later I am at the AT&T store buying a new phone when I discovered I am being charged for a subscription I never subscribed to. What scam artist, they asked upfront for your cell number and begin charging you $19.99 a month. I never used this service. I called CSW and the guy tells me my (membership) is 19.99 a month the ring tones are free. (my restaurant serves free food -it’s the forks that cost you $100.00) When I told him we never joined anything he said he will cancel my membership but the other charges are not refundable. I called AT&T and they refunded most of the charges. I also told AT&T they could not being doing business with these scam artist. How do some people sleep at night?

By: Terrie Mason

Terrie Mason — Sat, 06 Sep 2008 16:13:51 +0000

I just got off of the phone with Verizon Wireless about PREM_SMS 71769 charges of 9.99 on my daughter’s line. I complained that Verizon should not do business with a company that embeds their subscriptions into the lengthy Terms and Conditions and does not clearly indicate charges will occur. They reversed all of the 9.99 charges. I’m still very frustrated about the whole thing. The cell phone companies hide under the excuse that it’s a 3rd party vendor and that my daughter was asked twice to confirm the subscription - this was not the case! I think it’s terrible that Verizon is doing business with a 3rd party who has such disreputable business practices. If you get these charges - INSIST that your cell phone provider remove them! Ask to speak to a supervisor! Tell them these are bad business practices and maybe they will eventually stop.