PredictoMobile, LLC d/b/a PredictoMobile™ and/or Predicto: 654654
If you have received charges on your wireless cellular phone bill from PredictoMobile, LLC d/b/a PredictoMobile™ and/or Predicto: 654654 for mobile content services and subscriptions (i.e., surveys, votes, news alerts, ringtones, premium text messaging services, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never ordered or authorized PredictoMobile or Predicto to bill you for, tell us your story!
–Report Unauthorized PredictoMobile and/or Predicto Cell Phone Charges–
PredictoMobile™ and/or Predicto Short Codes:
654654
PredictoMobile™ and/or Predicto Websites:
www.predictomobile.com
www.predicto.com
Who Is PredictoMobile, LLC d/b/a PredictoMobile™ and/or Predicto?
According to Predicto’s website “Predicto Mobile gives you access to unlimited surveys, votes, and news alerts. You will be charged $9.99 monthly on your mobile phone bill.”
PredictoMobile™ and/or Predicto Related Mobile Content Subscriptions and Services and Supporting Carriers:
According to PredictoMobile’s website it provides a “subscription service that is billed at Nine Dollars and Ninety Nine-Cents ($9.99) per month to Your mobile phone bill.”
According to PredictoMobile’s website, “Text your vote on the latest questions from Predicto, $9.99/mo. on cell.* Fun new surveys daily. Every vote gets you a chance to win.”
PredictoMobile’s website says that it posts survey questions related to current events and other topics to your Cell Phone via SMS for premium members; and via their website for basic members and premium members and then premium members may vote on any survey that they receive by following the instructions contained within the SMS message. In addition, “Premium Members will receive selected news updates associated with topics that such Premium Members have previously voted on or otherwise expressed an interest in.”
Predicto Mobile’s website indicates that Predicto is available to cell phone customers and suscribers of the following wireless phone carriers and telephone service providers: Alltel, AT&T, Sprint, T-Mobile, U.S. Cellular, Verizon Wireless, Cellularsouth, nTelos, Suncom Wireless and Virgin Mobile.
How To Cancel or Unsubscribe From PredictoMobile™ and/or Predicto Mobile Content Subscriptions and Services
According to Predicto’s website “You may unsubscribe from the service at any time by texting “STOP” to 654654. You may obtain customer service at www.predicto.com/support or by texting “HELP” to 654654.”
According to PredictoMobile’s website “Just text “STOP” to 654654. We’ll cancel your subscription. Right away, we will stop sending you prediction questions, news updates, and other administrative messages. If you cancel after your subscription has renewed but before you have received your cell phone bill, you will see one last monthly charge. But, we will not charge any new amounts on your phone bill after you cancel.”
Predicto Mobile Online Customer Support Inquiry Form:
www.predicto.com/index.cfm/fuse/support
PredictoMobile Telephone Number:
1-800-360-0518
Predicto Mobile Email:
support@PredictoMobile.com
Predicto Mailing Address:
PredictoMobile, LLC
One Bridge Plaza
Suite 275
Fort Lee, New Jersey 07024
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–Report Unauthorized PredictoMobile™ and/or Predicto Cell Phone Charges–
PREDICTOMOBILE…These assholes are slamming….and what burns me is I’m with Virgin Mobile which is PREPAID….I dodn’t find out I was being slammed until I checked my cell which I RARELY use for my balance….It’s Bad enough PREDICTO MOBILE is doing this slamming but I’m surprised at VIRGIN MOBILE….By prepaying they have a fiduciary responsibility to guard my account from predators…They should either do due diligence and check the companies they allow to do third party billing on their system OR they should not allow third party billing at all!
August 14th, 2008 at 8:29 pm
i have a tracphone and i keep getting jokes sent to me that i didnt ask for. even tho there is no charge. i want it stopped, but dont know how ..please help jamey
September 2nd, 2008 at 3:10 am
Predictomobile charged me 9.99 for a service I never requested. When I called to cancel and get a refund I was told I can not have a refund because I requested the service. Then woman pretty much called me a liar. I verified my Verizon Wireless bill that I never responded but they still will not refund the money. I am going to report them to the BBB.
September 4th, 2008 at 10:22 am
I have been charged for two months for premium text messaging that I have never ordered.
September 14th, 2008 at 12:20 pm
i just received notification that i have been charged for a $9.99 download. i did not download anything and have been trying to get my # removed from their list since i received this #. has anyone been sucessful in getting this charge removed?
September 16th, 2008 at 2:05 pm
Same story. Never recalled signing up. Sprint was no help.Tried to cancel for 3 months got the run around from them. Finally got somone to help me on the third month. By then was charged for three months. I think these jokers should be reported to the Better Business Bureau.
September 16th, 2008 at 9:11 pm
We just cancelled Predicto after being charged for 2 months. I realized that they get your phone number if you take a quiz online (from a popup window) and it asks for your phone number before giving you the results of the quiz. They can be quizzes like “How smart are you?” etc. You take the whole quiz and then they ask you a few questions including your cell phone number before giving you the results of the quiz. Then I started getting text messages from Predicto every Friday. I do not have a text messaging plan, so to avoid text message charges I delete the text messages. I didn’t know how to get back in touch with them (no website, etc.) until we happened to look at the bill and saw the monthly charge.
September 19th, 2008 at 7:43 am
Keep getting bills from these people
September 19th, 2008 at 9:55 am
they charged me for the subscription that I’ve never subscribed into..
September 19th, 2008 at 2:43 pm
I have been charged for 4 months from this PREDICTO scam. I immediately called AT&T and they have refunded me all the charges immediately. They said they are well aware of this problem and that today the class action lawsuit is being released in the newspapers. This makes me so mad that AT&T would allow this. Call your carrier immediately, the charges are hidden in the downloads section so it’s not easy to find. Go back as far as you can. Looks like we have to itemize all our bills now to the penny. What a pain!!
September 19th, 2008 at 4:29 pm
Please also file a complaint against Predictomobile with the Better Business Bureau in Trenton New Jersey. They followed thro for me and I actually got a response back from Predicto via the BBB…..Good Luck.
Predictomobile is a company listed with them Using a Fort Lee NJ address.
September 22nd, 2008 at 2:37 pm
I just got T Mobile to stop the charges as my sons phone was set up to have 9.99 a month taken out for ever. My son had done a survey online and they just signed him up. He never talked to anyone or new what the service was till I found it on Rip off report and here. T Mobile will help if you have them. I am filing a complaint with the attorney gen. Of my state and the federal trade commission and the BBB. I also feel the money is going to be used to fund terriorest so am letting the FBI know also.
September 24th, 2008 at 6:38 pm
been charged several times by sprint for 9.99 predictomobile and I never joined it. also many text messages which are advertisements have been billed to my account…..stop 3rd party billing and call me at 401-297-1702 for a class action lawsuit against predictomobile and the phone companies allowing this nonsense
September 24th, 2008 at 6:50 pm
Predicto charged $9.99 a month on my last 3 AT&T bills. I never joined and don’t even know who they are ! I have no idea how they can do this ! It has GOT to be illegal as hell. I am going to file a complaint with both the FCC and the FTC on this !
September 28th, 2008 at 3:16 pm
I also noticed the 9.99 charge and called Sprint. They agreed right away to credit my money back. My wife cannot remember doing a survey and I certainly NEVER fall for that crap! So its either a scam or my wife did it again…
September 29th, 2008 at 12:55 pm
I, too, noticed the charges after two months and googled to find this site. What a rip-off!
September 29th, 2008 at 6:36 pm
I tried to win a free t-shirt of Macain/Palin, answered a bunch of questions, and they never stoppe asking questions and I could not get out. I finally did, and have been receiving text messages ever since, as well as charges on my cellphone bill. How can I get this to stop?
October 1st, 2008 at 7:21 pm
We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.
Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. Again, we look forward to speaking with you and resolving any concerns which you may have.
Sincerely,
Customer Service
PredictoMobile
October 15th, 2008 at 11:11 am
I too saw Predicto on my ATT wireless bill for Sept 08, service, and we did send text voting 6/10/08 for something from TV but were never told about billing. It was the only time we ever did vote and last time I will ever vote for a TV game show. I called Predicto’s 1-800-360-0518 because my cell phone would not let me send text message per Predicto’s web page to stop and lady @ first tried to get me to join contest and stay on, I got politely hot and said stop today and all charges also. She said they could not stop charges today do to extensive research, I politely blew and asked for supervisor. First lady was nice and transferred me to supervisor, I explained to her that first lady was nice and did what she could but I wanted charges to stop immediately. Supervisor again tried to get me to stay on and I said no and wanted immediate proration or credit or I would report to FCC, FEC and Florida Consumer Affairs. Supervisor said I would get immediate future charges to stop immediately and I also asked for past three months of credit due to slam and they agreed but would be mailed in 7-10 days. The fact that supervisor agreed to 90 day credit of $29.97 leads me to believe they are slamming and if people do not catch it shame on them. If they do not mail I will file complaint with FCC, FEC and Florida Consumer Affairs. My suggestion is call to cancel and check past bills to see how long ago it happened. I would rather see federal law passed that stopped slamming than another class action suit.
October 16th, 2008 at 10:48 pm
The following is an absolute lie, I received the charges on my cell bill from AT&T for the past two months, I didn’t know where the tet messages were originating from until today. I never, repeat NEVER verified any information or verified a pin number on their website before being charged. They are slamming cell customers and should be stopped. AT&T has creditied my account and acknowledged the problems Predicto is causing. They are supporting the class action against Predicto.
Predicto Customer Service says:
We are sorry to hear about your experience. Please note that we at PredictoMobile take customer satisfaction very seriously and would like address any concerns. You can call us 24 hours a day, 7 days a week at 800-360-0518 so that we can resolve your inquiry. Keep in mind, our toll-free customer service number is also posted on our website as well as included in SMS messages sent to your phone.
Please note that a customer enrolls in our service by submitting their cell phone number on the PredictoMobile sign-up page which clearly explains the terms and conditions including price of service and billing to the cell phone. We then send the user a text message to their personal cell phone which again details this information. In order to activate the account, the user must then enter the PIN on our website or reply with a confirmation from their cell phone. The clear disclosures and double opt-in process ensures high levels of consumer protection and satisfaction. Again, we look forward to speaking with you and resolving any concerns which you may have.
Sincerely,
Customer Service
PredictoMobile
October 15th, 2008 at 11:11 am
October 18th, 2008 at 8:10 pm
I just checked my phone bill and I got a 9.99 charge too…tell all your friends, write blogs and contact your state’s Attorney General! This company sucks and is a scam!
October 19th, 2008 at 11:54 pm
I finally noticed I was being charged $9.99/mo. after receiving unknown texts on my phone, I immediately went to the web site and cancelled..But, the charge appeared this month again.. This is the biggest scam !
October 21st, 2008 at 8:12 am
I too also received a $9.99 charge from predicto mobile. I called Sprint and they blocked them from billing me and sending texts to my numbers. They also requested a refund but im not sure how it will work. But at least I caught it the first bill.
October 27th, 2008 at 7:27 pm
This company claims to have a double opt in process. Their process is deceptive and should be illegal.
I took an IQ quiz on line and had to go through a series of pages of advertisements in order to get the results of my quiz. At one point they asked for my cell phone number and said they would send me a PIN number that I could use to get the final results. I certainly don’t recall ever seeing something that stated that I was agreeing to sign up for any charge. Just because I had to take two steps to get my quiz results does not mean the I have really gone through a “double opt in process.”
Even though I scored 150 on the IQ test I feel like a real dumb ass for falling for their scam. Completing the IQ test and going through pages of advertisements takes so long that by the time they ask for the PIN number to get the results you have invested so much time that it is hard to turn back.
Predicto Mobile works with a company called Smiley Media. Smiley Media told me that Predicto is one of their advertisers. Smiley said that Smiley gets a percentage of the ongoing revenue from the fees that Predicto charges to the phone companies.
Smiley Media can be reached at 512-767-7580. Hit “0″ when the voice mail message comes on to be connected to the operator. Smiley doesn’t provide an address on their website but says they are in Austin, TX. They said that Virginia Brown handles the Predicto account. She has not returned my voicemail yet.
Predicto Mobile (800-360-0518) has a call center in the Phillipines and one in Henderson, NV. Marge, Jannis and Lucy are the three supevisors in NV. They would not proivide the names of any more senior people, the phone number for their coporate office or their call center address. They did provide me the address of their corporate office:
One Bridge Plaza
Suite 275
Fort Lee, NJ 07024
Both of these companies know that they are using a bait and switch approach to sign up people for their service. I think it is at least unethical and should be illegal.
They told me they would send me a refund of the $9.99 but I won’t stop there.
I think we can all contact the Better Business Bureau and Attorney Generals office in NV, NJ and TX. We can also make more postings on line and contact the cell phone companies to tell them to stop paying the charges. We can also continue to contact the offices of Predicto Mobile and Smiley Media to tell them to stop. At least we can collectively waste their time dealing with our calls.
Any other ideas of how we can stop this unethical company?
October 29th, 2008 at 5:50 pm
They have charged me $9.99 on two occasions and 5.99 one time. Also, charges .15 for each message. Not authorized by me. E-mailed them to no avail.
November 1st, 2008 at 3:41 pm
My son started receiving a weekly text message from PredictoMobile every few days beginning after he returned home in August from doing volunteer work in the Dominican Republic. Not knowing what these messages were, he just deleted them. Our cell bill varies some from month to month so I didn’t notice the $9.99 charge until now. We’ve been billed twice and have been hit with another charge that will come on our next bill.
My son couldn’t have signed up for the service - he was out of the country without his cell phone or computer access for two months - the charges first came in before he got home.
I had him send the STOP message to 654654 and called Sprint to have the service blocked.
Customer service rep Beth not only blocked the service, she also refunded me the two existing charges and reversed the charge on my upcoming bill.
Props to Beth and to Sprint for making things right for us, but this PredictoMobile scam has hit the depth of sleaze.
November 2nd, 2008 at 6:02 pm
They are charging me, I don’t even know who they are or how long they have been on my bill, but I have been getting screwy text messages from them.
November 3rd, 2008 at 5:28 pm
I am with T-Mobil and they did remove 4 months charges from Predictomobil, that I never ordered. You Rock T-Mobil. Screw Predicto. I hate unsolicited text messages.
November 3rd, 2008 at 5:29 pm
I received a yes or no question from this company and answerred no. They then sent another message immediately. I do not know how they got my number or why they sent these messages. I sent STOP to them and the messages stopped. The last message they sent me said something along the lines of “Your services have been cancelled. You will not be charged.” Next thing I know, there’s a $9.99 fee from Predictomobile on my bill.
November 5th, 2008 at 1:46 pm
I am with US Celular and they did NOT remove $9.99 unauthorizee charges from Predictomobil. I hate this.
November 5th, 2008 at 5:05 pm
I am with US Celuer and they did NOT remove $9.99 unauthorize charges from Predictomobil. Pl. stop stealing by PredictoMoble.
November 5th, 2008 at 5:07 pm
I am with US Celuler and they did NOT remove $9.99 unauthorize charges from Predictomobil. Please stop stealing by PredictoMoble. Idon,t know anything about it.
November 5th, 2008 at 5:09 pm
Predicto lies. They do not stop charging you even though they get your cell number fraudulently. They verified that I canceled, but keep charging me and Verizon keeps accepting the charges, which makes them colluders in this fraud. Don’t believe Predicto. They don’t want you to cancel and the phone reps get $$$ to keep you subscribed.
November 8th, 2008 at 7:21 pm
My wife was charged and she didnt sign up on the website as stated in Customer Service above.
According the site’s FAQ you can get ding’d by texting that 65xxxx number. They need to be stopped. it’s a SCAM.
November 13th, 2008 at 1:03 pm
I get my monthly online bill from AT&T. I have the iphone, so my bill isn’t exactly cheap. I pay 92.01 and whenever I download something, I do it straight from itunes that bills my credit card so my monthly bill is always the same. When i saw my bill was $102, i just thought “what the fuck would I download that was 9.99? i wouldn’t pay 9.99 for any kind of application”. So then I noticed this thing called Predicto that I supposedly signed up for. Mother fucker I was pissed because i know i can do nothing about it except “unsubscribe” and bitch about it. I don’t even remember getting a text, but knowing me, i probably saw it and thought it was just texting-marketers and deleted it.
November 13th, 2008 at 3:52 pm
I just got a text from this predicto mobil. It was describing a $9.99 charge. I called the toll free number provided in the text. After about a Ten Minute run around and finally getting to talk to a supervisor, I was told that a refund check would be mailed to me in 7 to 10 days We will see. The good thing though is not more than Five minutes after I hung up I recieved a text again from predicto explaining that the subscription had been cancelled and I would incur no more charges. So now I’ll just hold my breath for a refund check. I was very adament about the fact I wanted the charges reversed. I would not take no for an answer. I also got te employee name and employee number of the person who said I would be getting a refund.
November 13th, 2008 at 6:37 pm
Unbelievable! I just noticed this charge for $9.99 that appears on my T-Mobile bill. I never signed up for this service and have never received a text message from them. I called T-Mobile and had to get pretty nasty because the rep kept giving me the 800 number to Predictomobile and saying there was nothing T-Mobile could do. I asked for a supervisor so I could close my account (been with them 8 years) because I WAS NOT going to pay the $9.99. They sent me to a supervisor who immediately reversed the charge and BLOCKED Predictomobile from all of my phones.
November 14th, 2008 at 10:01 am
I too noticed a charge on my T-Mobile bill. I never agrre to or signed up for the service. They gladly reversed the charges and asked them to block Predictomobile.
November 20th, 2008 at 8:41 pm
I am in the same situation as many of you—-I have been so angry about this scam. I have filed a complaint with BBB.
I just cannot believe that this guys can get away with this. I cancelled it the day I saw it but still was charged the 9.99. If it appears again what recourse do I have? I am seriously thinking of getting a new phone number.
November 21st, 2008 at 12:22 pm