Mobile Messenger Americas, Inc. Mobile Content Settlement
KamberEdelson, LLC Announces Mobile Content Settlement With Mobile Messenger Americas, Inc.
A settlement has been reached with Mobile Messenger in class action litigation involving claims that unauthorized charges for “mobile content” were placed on the cell phone bills of consumers throughout the country. The settlement, which was preliminarily approved by the U.S. District Court in Miami last week, entitles wireless customers across the country to receive refunds for unauthorized mobile content charges. Mobile Messenger has denied any wrongful conduct.
Mobile content refers to products such as ringtones, games, graphics, news, and other alerts that generally are received via text messages on mobile phones and are charged directly to customers’ mobile phone bills. Although a relatively new form of commerce, mobile content has evolved to form a large and increasingly important industry. Mobile Messenger acts as an intermediary, between content providers, marketers and mobile operators, providing clients with advice on consumer protection, billing and payment, and direct customer support for users purchasing mobile content through its system.
The lawsuit alleged that there were not adequate safeguards in place to ensure that customers are only billed for services they agreed to purchase. This settlement is the first nationwide settlement with a company of this kind and follows a similar settlement reached with AT&T Mobility, LLC over similar issues. Attorneys Jay Edelson, Myles McGuire and Ryan D. Andrews of KamberEdelson, LLC, were appointed by the Court to serve as the attorneys for the class. “Mobile Messenger has decided to demonstrate leadership in improving this growing industry,” explained McGuire. “We expect that this settlement will put a lot of pressure on others to follow Mobile Messenger’s lead.”
Class members are encouraged to visit www.CellPhoneDownloads.Class-Action-Admin.com to learn more details about the settlement and how to apply for refunds. Class members may also call the claims administrator directly at 1-800-936-5093 or class counsel at 1-866-541-0323.
they keep sending texts masage an I don’t want them
September 27th, 2008 at 4:11 am
They send me text messages and my lasted bill had a 10 dollar charge that I didnt approve
September 29th, 2008 at 6:39 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com
Denise
Mobile Messenger
September 29th, 2008 at 4:02 pm
Yeah right Denise. Here is the truth. Email I sent: “Your marketing is very deceptive. I read the T&C’s but I was at no time under the impression I was buying something. The reason I became suspect was the manner in which this was so confusing that it looked like you were trying to hide the true intent of the website. You well know that every person that goes down this path is looking for the results of the “iq test”
and not agreeing to spend $9,99. I have followed your instructions and cancelled my “subscription” minutes after realizing what you were trying to do. Please do not charge me for anything I do not want your services.
Can you confirm that I will not be charged for anything ?”
Their response:
“We have ensured that your mobile/ cell has been unsubscribed from any service.”
I still got charged the $9.99 and the subscription was not canceled.
October 3rd, 2008 at 9:08 am
Please let me know the procedure as how to unsubscribe from these text messages.
October 3rd, 2008 at 3:07 pm
please cancel my subscription immediately..thank you
October 6th, 2008 at 1:57 pm
please cancel my subscription, immediately
thank you
October 6th, 2008 at 1:58 pm
These MM people are so FOS. I have been trying to get a refund since 2007 for fradulant charges on my cell phone account. I have been promised a refund, ye it has never arrived. I finally escalated this to my state’s Attorney General. We’ll see what, if anything, happens now.
October 7th, 2008 at 4:01 pm
Found mine today — PREM_SMS 58560 MMTXTALRT on the the bill. Same on last month’s bill. I didn’t sign up for this. The message was some type of fortune cookie saying. How the heck do I cancel this thing?
October 8th, 2008 at 10:21 am
didnt know it was apaysite untill after i enterd phone # dnt want to be billed for thier servces and dnt want to participate in thier services
October 9th, 2008 at 9:24 am
please cancel that subscription thank you
October 9th, 2008 at 9:25 am
To stop there unwanted service you have to reply with a text using the word “stop” or “quit”. I just called verizon who took the charge off my bill and blocked any more content like these people unknowingly sign you up for.
October 30th, 2008 at 11:44 am
What low lifes to sign you up and bill you for a service you did not even want. People like those who run this organization are scum, low life, must be democrats
October 30th, 2008 at 11:47 am
Charles this is exactly what I did and I called them and I emailed them yet they still charged me!
October 30th, 2008 at 11:51 am
I texted them twice prior to my receiving a text saying they had cnacelled my subscription I never asked for. Verizon told me you have to use the words stop or quit as that is what there program recognizes. I hate people whom sink so low to make money by hassleing other people.
October 30th, 2008 at 12:07 pm
THIS IS A SCAM DENISE!! You people don;t anwerthat 800number and you don’t return phone calls either. I never authorized your STUPID text service with ridiculous trivia questions. When I try to unsubscribe no one answers. You give mobile marketing a horrible name and you make money oput of deceiving people into your service.
November 10th, 2008 at 1:39 pm
These MF’ing bastards need their as#es whupped in a dark alley. They got ahold of one of my numbers last month and put this BS charge on there. So I called the carrier and got a refund from them (the carrier). The carrier gave me an email address to send a cancellation request – which I did. Then those pricks (MM) had me send a text to them to complete the process. NO WAY – that just initiated this crap from a different source. Do what I did; contact your cell phone company, act real pissed, and make them eat the damn charge. They’ll act like it is not their fault, but they are complicit in this BS. Then have them put a block on your cell phone numbers (all of them) for “premium messages” (read high cost messages you never wanted). I also told all of these idiots that they can expect another lawsuit because they are entering into contracts for services; a) without proper agreement from the other party, and b) without verifying that the party “requesting” the services is of leagal age to enter into such an agreement.
November 12th, 2008 at 11:19 pm
I just had tex added to my phones then 75557 starded 5.99 every they tex that phone,called the carrier they said to tex 75557 and send STOP and It will stop them. How do I get back my 40 dollars back
November 17th, 2008 at 9:39 pm
Hi my name, well just call me “Jasper”. HELP!! What do I do now, the very same thing has happened to me, I got taken for $70.00 dollars and my cell phone co “VIRGIN MOBILE” Refused to renburse me for this $$, they sent me to this website, and told me to call this # (1-800-235-7105) I did call and left a message for them to call me back, they said in the message, they would try to reply in 48 hr. Folks, I am in the same boat with you PLEASE PLEASE HELP ME GUIDE ME ON WHAT TO DO NEXT, I AM SOoooooooooo Upset
and I Dont know how to get help to get my money back. I AM GOING TO SUE THE PISS OUT OF THESE JERKS FOR STEALING MY MONEY AND MAKEING MY LIFE A LIVING HELL RIGHT NOW.. PLEASE PLEASE HELP ME 
You can e-mail me at (Jasper_1986@yahoo.com. PLEASE MY FRIENDS…. PLEASE HELP ME AND GUID ME TO RESTATTION… THANK YOU ALL, AND I AM WITH YOU ALL THE WAY. Jasper_1986
November 19th, 2008 at 5:32 pm
UPDATE!! WELL I GOT AN E-MAIL FROM (MM) THEY SAID “YOU ARE NOT SUBSCRIBED” AND YET THEY ARE STEALING MY MONEY. PLEASE, CAN ANYONE HELP ME. Jasper
November 20th, 2008 at 4:31 am
Even More Bad News!!
I went too file a clam form, and it won’t let me because I was Like 22 days to late in filing a clam, “I JUST FOUND OUT ABOUT THIS ON 11-19-08. HOW DO WE THAT ARE BEING BILLED NOW GOING TO GET OUR CLAMS REVIEWED??
November 20th, 2008 at 6:10 am
I was just charged my first $9.99 on 11-21-08. How can Mobile Messenger be stopped? How can I get my money back? I was able to stop their spam cell phone texting.
November 28th, 2008 at 12:55 pm
Please cancel my subsription. I have no idea what this is, but do not want to be charged for a $10 text message again!
December 11th, 2008 at 7:16 pm
I have had this text messenger removed 4 times. They still find a way to keep sending text messages. I want it to stop and money refunded.
December 18th, 2008 at 12:46 pm
I was charged 9.99$ on 12/15/2008. Please i need help : How can be stopped a mobile messenger? I have no idea this is , but i don’t want to be charged for a 10$ on my monthly bill again and again .I’m going tu sue this big problem piss off this jerks from me for stealing money like that !!!!!
December 19th, 2008 at 8:18 am
I really need to stop my subscription …, and I want my money refunded on my account … Such a jerk … What kind of company are those …stealing money …OMG ….
December 19th, 2008 at 8:21 am
My son got scammed too. This was last month – Nov 2008 and on the bill this month. It was some IQ scam thing. I’m canning the cell phone if they can’t get this bogus charge off the monthly rotation. The IQ scam is a real rip off.
December 26th, 2008 at 11:48 pm
please cancel me ASAP. 654654-predictomobile
January 2nd, 2009 at 4:01 pm
I did some research, and maybe this article will help. MM won’t see the stop messages here online.
http://internet-security.suite101.com/article.cfm/scam_cell_phone_charges_and_bogus_text_messages
January 2nd, 2009 at 5:07 pm
Just noticed the same thing on one of our phones. First I’ve sent an email to Verizon for help; next I’m calling the Attorney Gernal’s office for my State; then I’m turning these people into the Better Business Bureau and the Consumer Protection Agency. I suggest the rest of you do the same, the more complaints States receive the better chance we have of stopping them from this illegal practice. I just filed a complaint with the FCC and gave them this link so they can see others who have fallen victim to this company.
January 5th, 2009 at 9:36 pm
My 11 year old stepdaughter signed up for this service by accident. $9.99 charge on my Verizon account for Prem_SMS 71888 MMTXTALRT service we did not want. I unsubscribed by texting back to 71888 (stop). Obviously no safegaurds for under aged users. www myluvcrush com
January 27th, 2009 at 2:47 pm
Beware, the world is full of trickery. Mobile Messenger is the main criminal here, but other companies they are affiliated with are participating, possibly being accessories to a crime.In my example, last December I was on Facebook and a little message screen popped up (it looked like an official Facebook window) to say one of my friends was challenging me to an I.Q. test. After I took the I.Q. test I was asked to enter my cell phone # to receive a text message with the results. Yes, I know, it was my stupidity, I probably deserved to be scammed. But before hitting the submit button I read their terms/agreements and it said I would only be billed for downloading games, ringtones etc. So I didn’t think I’d be billed for getting the I.Q results.
I had topped up my Virgin Mobile pay as you go phone with $20, and Mobl. Messengr (herein referred to as “M M”)took $9.99 of it the next day. Virgin Mobile (“V M”) was no help at all. They kept saying the charge was from an outside provider and they had no responsibility. The only # they gave me was a M M automated # 800-235-7105 which gave you the option to be removed from receiving further charges. I entered my cell # and was told I wouldn’t be charged again. There was also an option to leave a voice message, which I did. The system told me someone would return my call, which they didn’t. I then went online and finally found a phone # of M M which had a live person to talk to. He told me they would refund my $9.99 with a check in the mail , and I replied that I didn’t want a check, I wanted my money back on my phone that they had stolen.
He asked me if I was refusing payment, in which case I would receive nothing. So I agreed to the check by mail, and received a check 3 weeks later.
Now here is part two of the story. Two months have passed since that incident and I didn’t receive any more charges or texts from M M, and I didn’t expect any because with their check they gave me a letter saying I’d be charged no more. Well, the reason I realize I wasn’t charged is because for two months I was on a monthly plan with V M, and had very little extra cash balance. But as soon as my plan was over a few days ago I put $20 on my V M phone and M M snatched up another $9.99 of it the next day. I will get my money back from M M, but again V M was no help whatsoever. (A little tip for anyone on V M, if you want to speak to a live advisor from the U.S. rather than the Phillipines, tell their automated system you want to “disconnect service”. I haven’t done that yet, but I might still do it after I use up my last $10 – if M M doesn’t steal it first.) I have already called the toll free # listed above, and M M replied that I wouldn’t be billed again. But how can I believe them. I am going to write to the FCC, Better Business Bureau, and I will mention Virgin Mobile too. I cannot believe that the only # V M will give out is M M’s automated # that doesn’t offer refunds. VM said, “that’s the only # we have”. I asked “There must be a lot of other unhappy people like me you have to deal with?” the supervisor said, “No, very few. Infact many of our customer download products from M M and are happy with their products” She even went to the extreme of stating that most of the calls they get are from people who haven’t been billed yet and want to know when the charge will go through.
I am going to spend a considerable amount of time in researching and fighting this criminality on both VM and MM’s part. It’s only $10 for me right now, but it’s wrong and it has to be stopped.
February 2nd, 2009 at 9:40 pm
PS….try to get written proof of the charges they made to your cell phone account. Go to your cell phone provider’s webpage and click on your account and print it, or maybe you get a bill in the mail.
February 2nd, 2009 at 11:24 pm
i guess im one of the many who has got ripped off from this website! can someone plz tell me how to retrieve the $9.99 from these crooks. IM on a fixed income (SSI) and $9.99 means alot to me. my email is mmlokker@aol.com—i would appriecate ypur help and response-thanks mjl
February 8th, 2009 at 1:53 pm
Son received $30.00 in unsolicited charges. Verizon will not refund.
February 9th, 2009 at 7:06 pm
I received charges on my phone bill – I called Verizon immediately because I had blocked all of these from both of my daughter’s phones. I verified with Verizon that they did respond back “STOP” however they still charged my account!!! I don’t understand how these companies are still getting away with this even after class action suits are filed! If we try and withhold the money to pay these false advertisers then our phone account goes into collection – this is an utter disgrace!
February 11th, 2009 at 12:19 pm
Same story! verizon will not refund, or can they tell me who is doing it. shouldn’t verizon block these always?? they are the ones allowing this to happen.
February 16th, 2009 at 5:41 pm
Update on my complaint to the FCC, State Attorney General’s office, BBB. All charges have been credited to my account. You may want to file complaints with your State Attorney General’s office. Nothing will be done until they see a trend.
February 18th, 2009 at 4:44 am
Hello everyone!!
UPDATE!! I CALLED, THIS NUMBER (1-800-235-7105)VIRGIN MOBILE, GAVE ME. GUESS WHAT!! THEY NEVER RETURNED MY PHONE CALL!! FOLKS, I THINK YOU ALL SHOULD READ WHAT (Steve) COMPLAINT NUMBER (32) PLEASE !! READ IT FOLKS, I THINK STEVE IS WRITE, I TOO BELIEVE (M.M) MAY BE BEHIND THIS ALSO!!, WE NEED TO GET A (CLASS ACTION SUITE)… AGAINST OUR CELL PHONE PROVIDERS!! MINE IS (VIRGIN MOBILE) MY CARRY, DONT CARE NORE HAVE THEY REIMBURSED, ME!! SOMEONE!! ANYONE!! PLEASE PUT A STOP TO THIS, IT HAS NOT ONLY AFFECTED MY TRUST, IT HAS EFFECTED ME AND HOW CRAPPY MY CARRYER AND THIS SO CALLED (M.M) COMPANY ARE AND HAVE, TREATED ME. I CAN NOT BELIEVE PEOPLE CAN DO CRAP LIKE THIS AND GET BY WITH IT. I WANT ALL MY MONEY BACK, AND I WANT COMPENSATION, FOR ALL THE (CRAP) THEY HAVE AND ARE STILL DOING TO ALL OF US!! THIS IS WRONG, AND SOMEONE NEEDS TO HELP US GET COMPENSATION FOR EVERYTHING THAT IS HAPPENING TO US!!!! THANK YOU!! SO MUCH (STEVE NUMBER 32) IN THIS COMPLAINT FROME AT LEAST SOMEONE OUT THERE CARES AND IS TRYING TO HELP US!! THANK YOU AGAIN STEVE NO. 32 IN THIS COMPLAINT FORM. Thank you Jasper_1986…:(
February 18th, 2009 at 6:38 pm
Hello everyone!!
UPDATE!! I CALLED, THIS NUMBER (1-800-235-7105) VIRGIN MOBILE, GAVE ME. GUESS WHAT!! THEY NEVER RETURNED MY PHONE CALL!! FOLKS, I THINK YOU ALL SHOULD READ WHAT (Steve) COMPLAINT NUMBER (32) PLEASE !! READ IT FOLKS, I THINK STEVE IS WRITE, I TOO BELIEVE (M.M) MAY BE BEHIND THIS ALSO!!, WE NEED TO GET A (CLASS ACTION SUITE)… AGAINST OUR CELL PHONE PROVIDERS!! MINE IS (VIRGIN MOBILE) MY CARRY, DONT CARE NORE HAVE THEY REIMBURSED, ME!! SOMEONE!! ANYONE!! PLEASE PUT A STOP TO THIS, IT HAS NOT ONLY AFFECTED MY TRUST, IT HAS EFFECTED ME AND HOW CRAPPY MY CARRYER AND THIS SO CALLED (M.M) COMPANY ARE AND HAVE, TREATED ME. I CAN NOT BELIEVE PEOPLE CAN DO CRAP LIKE THIS AND GET BY WITH IT. I WANT ALL MY MONEY BACK, AND I WANT COMPENSATION, FOR ALL THE (CRAP) THEY HAVE AND ARE STILL DOING TO ALL OF US!! THIS IS WRONG, AND SOMEONE NEEDS TO HELP US GET COMPENSATION FOR EVERYTHING THAT IS HAPPENING TO US!!!! THANK YOU!! SO MUCH (STEVE NUMBER 32) IN THIS COMPLAINT FROME AT LEAST SOMEONE OUT THERE CARES AND IS TRYING TO HELP US!! THANK YOU AGAIN STEVE NO. 32 IN THIS COMPLAINT FORM.thank you
February 18th, 2009 at 8:29 pm
OK, NOW WHAT DO WE DO?
I CALLED VIRGIN MOBILE, I ASKED THEM TO SEND ME “OVERE THE COMPUTER”, MY ACCOUNT RECORDES, THEY “DENIED ME MY RECORDS” THEY TOLD ME I WOULD HAVE TO PAY $50.00 FOR THEM TO GIVE ME ACCESS “TO MY OWN RECORDS”!! I ASKED THEM TO JUST “PRESS A FEW KEYS ON THERE COMPUTERS AND INSTEAD OF SHOWING ME 10, 30, OR 60 DAYS OF MY RECORDS, OR,… THEY COULD BRING THEM UP 60 DAYS AT A TIME,… GUESS WHAT FOLKS, THEY REFUSED ME TO EVEN SEE THEM 60 DAYS AT A TIME. WHAT THE HELL DO WE DO NOW? I WANT TO SHUT OFF MY CELL PHONE, BUT IF I DO, “WILL I STILL BE APART OF THE CLASS ACTION SUITE AGAINST THEM?” I LOST AROUND $70.00 PLUS DOLLARS AND TO TOP THAT OFF THEY “REFUSE TO GIVE ME MY MONEY BACK”, AND WANT TO CHARGE ME $$ JUST TO GO BACK 6 MONTHS OR SO…. Can Someone “PLEASE” HELP ME? AND IF I DROP VIRGIN MOBILE, WILL I STILL BE APART OF THE CLASS ACTION SUITE..?
February 18th, 2009 at 9:12 pm
Just wanted to let you all know that, after reading post #3, I called Mobile Messenger at 1-800-416-6129 (from the post) and spoke with a very polite customer service rep.
My daughter was charged $9.99 for two services she inadvertently subscribed to. Verizon was not helpful.
The cs rep asked for the phone number that was charged, pulled up info on the two services and immediately agreed to issue a check to me for $19.98. I will let you all know when I get the check, but at face value this certainly looks like a reasonable solution. Hope this helps some of you all.
February 19th, 2009 at 1:30 pm
If I agreed to anything it was without knowledge. AT&T has agreed to take the charges that haven’t been paid off, however, I don’t know how long I paid these charges before discovering I was being charged. Whoever is responsible for this should not be jailed, they should be staked out over a fire ant hill. Looks like any atty. would jump on this.
February 19th, 2009 at 2:45 pm
I emailed Verizon complaining about the charges I didnt sign up for, I was told how to go into my account and block them. But wasnt offered to have the charges removed. It was not until I filed a complaint with the State Attorney General that they removed the charges. I filed with the BBB and the FCC for fraudulent charges and the only office I’ve heard from is the Attorney General, if I hadnt filed with their office I dont think I would have gotten the credit on my account. If your cell phone carrier has email then send them an email and keep it. Keep their response to your email. Calling them is fine but when you email them you have a record of what they tell you. Anyone wanting to do a class action count me in.
February 19th, 2009 at 5:46 pm
did not sign up for service, got billed to verizon wireless, $ 9.99 2x
February 23rd, 2009 at 11:33 am
Verizon charged 9.99*2X plu all the unneccsary message that I am getting. Don’t know how to get rid of these fraud charges.
February 25th, 2009 at 12:06 pm
i have several of these charges on my cell phone bill. any help with getting them removed would be great. thanks
February 27th, 2009 at 6:21 pm
I had this charge on my bill and luckily for me Verizon did remove it for me. They also told me to text stop/cancel to the site and they have to stop. It must work because I have not received a text in several days. Hopefully, my next bill will not have a charge on it because I will refuse to pay it. If I did something Like that to people I would be charged with fraud, locked up and the key thrown away. Legal extortion is what it is.
March 2nd, 2009 at 3:42 pm
mmtestalert keep sending me messages and charged me for it,b ut I did not subscribe for it. I want thme to stop sending me those text messages
March 4th, 2009 at 11:24 am
I just looked at my verizon wireless bill – are ya ready for this one – no less than six (6) charges in Feb for $9.99 and one for 99 cents. I also did the IQ test thing a month or so ago. They are nothing but thiefs. I called Verizon Wireless and was told to text “stop” to all the numbers and then I can put a block on but not before I stop the service or they will jsut continue to bill me. It sounds like Verizon is tired of eating the costs…
March 10th, 2009 at 3:06 pm
I got scammed by Mobile Messenger also. This was through Facebook: they have an IQ test. To get the results, you must type-in your cell phone number. DONT DO IT!!
If you do type in your number, you are in Mobile Messenging hell. You will be charged $9.99 per month. Here are some things you can do:
1) Stop the service. Call 800-235-7105. This is MMs number to unsubscribe. This might stop FUTURE charges but wont be a refund for the first charge.
2) Have your cell phone company “block” future “premium services”. This will also stop it.
3) To get a refund for the first $9.99 charge, from MM, you can try to call MM at 800-416-6129 and beg. They might send you a check.
4) Call your cell phone company and beg them to reverse the $9.99 charge. They will try to tell you the cant, but then can. Ask to speak to a supervisor. Explain the situation. They can if they want to.
March 16th, 2009 at 10:21 am
Unicel just charged us $9.99 on behalf of Mobil Messaging because our 15 year old daughter put her cell phone number into an “IQ Test,” the fine print of which states “must be 18.” When we complained to Unicel, we were told we had to pay and were given a number to call for Mobil Messaging: 800 235-7105. The voice mail says someone will call back within 48 hours. We’ve left 2 messages and not heard back. A quick Google search of the number suggests it’s a scam. Unicel should know this. My daughter stumbled across this through Facebook and it’s deceptively packaged to look like a harmless, fun activity, but simply entering one’s cell phone # generates a $9.99/month charge without regard to the user’s age. According to sources online, there was already a class action lawsuit settled about this. “Settled” is a bit of a misnomer, since clearly the practice continues unabated. If the lawsuit ordered the company to cease and desist there is clearly a violation.
I filed an online complaint with the FCC and will look into doing the same with the state attorney general and the BBB for Mobile Messaging in CA. Please let me know what else I can do to get restitution. Thank you.
March 22nd, 2009 at 6:34 pm
send me premium text messages for 9.99 a month and I do not ever remember subscribing to such a site. Word of the day? How do cancel and or stop it completely? I did have my cell phone carrier block the text messages.
March 23rd, 2009 at 12:14 pm
call your provider, don’t be a douche to them, they will cooperate, then text “92466-n” to the number that is sending you the texts, and they will stop.
March 23rd, 2009 at 4:19 pm
Mobie Messenger — yup, you guessed it: months worth of $9.99 charges to my cell phone bill without my consent — I’ve texted “stop” several times & receive a text back that I’m not subscribed to any services, yet the charges keep coming. HOW DO I STOP THE CHARGES????
March 24th, 2009 at 12:51 pm
Wife’s phone got hit with 2 Mobile Messenger charges within 4 minutes of each other. Verizon Wireless only assisted with identifying a MM website and a txt message to send to cancel MM service. Had premium TXT services blocked. Followed all comments noted in the foregoing, 1-800-235-7105 worked to stop all future attempts at MM charges. Wife is still on hold, 10 minutes so far, with 1-800-416-6129 to try for a refund of the $18.98 in charges.
Its really to bad that the prior class action suit has expired, perhaps a new one should be forthcoming.
March 26th, 2009 at 1:05 pm
Wife’s phone had to MM charges within 4 minutes of each other; she took the Facebook IQ test but says that she didn’t enter her cell phone number to accept charges for response. Oh well. Verizon was little help, only provided txt message to discontinue service. Fortunately this website had all of the pertient phone numbers: 1-800-235-7105 to stop service and, after waiting about 10 minutes in their pending phone pool, 1-800-416-6129 for a refund (wife even received a confirmation number for the refund).
March 26th, 2009 at 1:19 pm
My daughter was scammed with the IQ test. I paid the 1st 9.99 after lecturing her, didn’t realize it was a subscription until this month’s bill. Verizon was very helpful, gave instructions to stop (text STOP to 40544)and credited 2 charges.
March 31st, 2009 at 6:29 pm
i cant figure out shawnta addisons cell phone? well email me back bye. it says shes on sms. well bye
April 1st, 2009 at 4:36 pm
Do not take the IQ test on Facebook! After weeks of my friends challenging me to the test, I reluctantly took it. I should have known something was wrong when the test required your cell phone number to receive a “PIN”. I tool this test late on March 31st, by April 1st, my account had $9.99 taken out of it! Due to me using a prepaid Alltel account, I was unaware of the charges until April 1st when I was unable to use my phone due to my account having a negative balance! Then was when I learned about a $9.99 charge which obviously on caused the negative balance on my account!
April 1st, 2009 at 7:42 pm
Just found this information after phoning Verizon last nite to find out what this charge was on my bill. Finally had it blocked mid-March but we have been billed for it on my son’s phone for the past year, at least. Only discovered in talking with him last nite that it was not something to which he had subscribed. We had no info about the class action case until today. Doesn’t seem to have been very widely publicized. And now the deadline is past for filing a claim. Lucky them, huh?
April 2nd, 2009 at 5:19 pm
I DON’T UNDERSTAND WHY VERIZON IS NOT TAKING PRECAUTIONS AGAINST THIS. I DID NOT SIGN UP FOR ANY KIND OF SERVICE, AND YET NOW I AM GETTING A BILL FOR IT. THIS IS RIDICULOUS AND UNFAIR!
April 3rd, 2009 at 12:08 pm
I cant beleive these guys are still at it! It just happened to us THREE TIMES on the same day – and we definately DID NOT sign up for anything. We dont have any kids and are business people. Headed to the ATT office in person NOW. I am hopping mad – but thank heaven for this site.
April 4th, 2009 at 10:31 am
Was charged the $9.99 for 2 months. I did not however do the IQ test.
The cell phone companies will not put precautions against this type of practice, Because each one of them gets a percentage of the sale from MM each month.
April 4th, 2009 at 3:16 pm
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129, to speak to a live operator, Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com
April 6th, 2009 at 8:52 am
The scam continues on. My mother, who is a senior, just got her recent bill from T-Mobile which had a $9.99 charge on it from this company. I called T-mobile to have this taken care of, and they told me i had to call mobile messenger. I called them directly, and they wanted my full name and address so that they could send me a refund check in the mail that will take 6-8 weeks. Complete garbage so i am now going to file a complaint.
April 13th, 2009 at 1:26 pm
Just like the rest of you, find a charge on my phone bill that I did not authorize, think you can find a “person” to help out or credit the fees…… I am not just hopping mad, I am PISSED.
April 20th, 2009 at 1:11 pm
iwas charged for ringtones and did not do this it was done at 12pm and 1am the same day please credit my cell phone back or call me at 2197331315 i have been trying everyday to get aholed of you thank you mary
April 21st, 2009 at 4:41 pm
I had to go through the BBB to get my money back from these people. They say they will get back to you in 48 hrs. I didn’t hear from them for 10 days. Then when they finally sent their response back to the BBB, they said they left me several messages. They contacted me once. Trying to make me look like the one at fault. I don’t think so. Thankfully, I’m getting my money back. But the rest of you that have cancelled properly, as I did, watch your bills, and if you still have a charge, file the complaint. It will work!
April 22nd, 2009 at 10:42 am
After signing up for facebook at the insistence of my friends.(it is all their fault) I too rec’d two 10.00 charges and a bunch of useless text messages. After digging around and calling phone numbers I finally found this page. So far success. I called the number mentioned by Tabitha and they cancelled the service. Hopefully that is the end of it.
April 22nd, 2009 at 2:07 pm
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com
April 22nd, 2009 at 2:22 pm
Did nt subscribe for this and don’t want to be billed unsubscribe it from my bill immedietly !
April 22nd, 2009 at 11:12 pm
Did nt subscribe for this and don’t want to be billed unsubscribe it from my bill immedietly ! Cancel it !!
April 22nd, 2009 at 11:19 pm
I received text messages and I reply to STOP and I receive an email saying I’m not subscribed to any service and then you charged me 9.99 four times on my bill. I would like a refund. Please email me back for more information
April 25th, 2009 at 1:36 pm
If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com
Mobile Messenger
April 27th, 2009 at 10:29 am
Just received our refund check from Mobile Messenger. Not sure if it was the FCC or BBB complaint or if they would have refunded it anyway. I doubt more than half of people even try to get their money back. Definitely worth giving them a call at their 800 #.
April 29th, 2009 at 5:12 pm
started receiving unauthorized test msgs to the tune of 60 dollars in about 1 month even tho i had disabled the txt msg capabilities of my pre paid phone. virgin mobile very helpful in disputing the charges and telling me who was doing it and disabled all texting for my phone.
April 30th, 2009 at 9:57 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-866-390-6184 Monday to Friday 0600 – 1800 US Pacific Time or email blog@sms-helpdesk.com
April 30th, 2009 at 10:44 am
I received a $9.99 charge and figured out what had happened, so I followed their text instructions to cancel the text service (that I never wanted). I was then charged again on my most recent bill. This time I called to complain. I told them their methods were intentionally deceptive and bordered on being an illegal scam. I was quickly told I would get my money refunded. We’ll see if it actually happens. I suspect they count on people not taking it this far. I’m stunned that no one has put a stop to this operation. The one nice thing I will say, is the customer service lady I spoke with was very nice. I feel sorry for her having that job.
April 30th, 2009 at 11:23 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email blog@sms-helpdesk.com
Sandra
MOBILE MESSENGER
May 1st, 2009 at 11:57 am
I just noticed that on my dad’s account, which I pay for, they have been charging for 2 services since Dec 08 for a total of $99.95 in fees. They are only refunding me $49.95, but I will pursue the balance. This is a complete scam and they prey on the elderly. It took me about a 1/2 hour of complaining to get their mailing address out of them. Virgin Mobile will not block these numbers either. Shame on all of them and their deceptive practices. Customer Service says that they can only tell how this was initiated. However, that is a bunch of lies to since my father doesn’t even know how to receive or pull up a text with this so called secret code.
May 8th, 2009 at 4:08 pm
Stepson got taken by this MM in April & May. Thank goodness, my husband and stepson have T-Mobile. They immediately refunded the 19.99 and blocked MM’s access to their numbers. I’m with Alltel, but Verizon bought them out, so when my contract is up in a few months, I’m going to join my husband and stepson with T-Mobile. T-Mobile doesn’t put up with scamming companies and takes care of it’s customers.
May 8th, 2009 at 6:14 pm
I had 5 premium txts sent in half an hour via Verizon, for a total of $50 (plusfees). 5 ‘different’ companies. Would love to get on board with a class action. The providers should stop this at the source. I think they must get a hefty chunk of the profit from it.
May 12th, 2009 at 10:11 pm
I was receiving messages from MM but called the customer care number 800-416-6129. The rep was very helpful and took care of the problem.
May 13th, 2009 at 10:38 am
I looked at my Verizon bill today and just about flipped out…I had 5 $9.99 charges! I was able to cancel them all…just sent a text to the 5 digits that appeared before mmtxtalrt and in the text area typed the word “stop”. I’m pretty sure I was getting them through Facebook when those little ads come on. I had no clue I was getting a monthly charge. Live and learn.
May 27th, 2009 at 9:29 pm
Mobile Messenger
Like many others, I was charged $9.99 a month for this so-called “premium text messaging service” and met with great resistance. A minor (my kid sister, who had a secondary phone on my cell account) had gone onto the website http://www.MyIQquiz.com and, in order to complete an “IQ quiz,” clicked a discreet “Agreement” that started the charges.
When I got the bill and finally came to understand the situation, I was told by my service provider (Verizon) that they could not cancel the service or reverse/refund any of the charges that had occurred, that I must contact the provider directly.
HERE’S WHERE I TELL YOU WHO THESE GUYS ARE AND WHERE THEY ARE HIDING, SO START TAKING NOTES:
Step 1: Text to 37215 from a phone registered on the account where the charges occurred, to stop the charges from repeating. TEXT THE WORD “CANCEL” OR “STOP.”
NOW…HOW TO GET BACK YOUR MONEY:
Step 2: Call 800-416-6129. Try speaking to a service representative (mine was “Iris”) to confirm the services have been stopped (get the Confirmation #; mine was a seven-digit number). Once they’ve confirmed that the charges have stopped, get the start and stop dates of service and cross-reference them with your cell phone bill charges, to make sure that when they quote charge amounts or offer you a refund amount you’ll know if they are covering the entire date range.
Once they have confirmed the charges, it’s time to confirm the dates and amounts, and demand a refund. Stick to your guns, they are polite but very resistant to the idea. Demand to speak to a supervisor (I spoke to “Patrick”).
They came up with only a 50% refund for me (I got back half because it was an uninformed minor who initially submitted for the “IQ Quiz” and she did not see the charges and, as it was not me, the named accountholder, who consented to the service agreement, I had the right to dispute the charges – however, they kept 50% because the contend that when the minor clicked on the box it was consent to charge – I was really ticked off but it wasn’t worth more of a fight).
I received a check a few weeks later for my refund, and it contained their mailing address. THE REASON WE COULDN’T FIND THEM IS THAT THEY ARE IN CANADA AND USING A DIFFERENT NAME THAN THE SERVICE THEY PROVIDE. HERE IS THEIR INFORMATION, RIGHT OFF OF THEIR LETTER:
MOBILE MESSENGER US, INC.
PO BOX 48750 – 595 BURRAND STREET
VANCOUVER, BC V7X 1A6
CANADA
Now, using my information and personal experience as an example, GET OUT THERE AND GET YOUR MONEY BACK!!!
AND CUT AND PASTE THIS TO EVERY CONSUMER COMPLAINT BOARD REGARDING THESE GUYS THAT YOU CAN FIND!! GET THE WORD OUT ON THESE CROOKS!!
June 2nd, 2009 at 2:41 pm
Same thing with Flycell, my 14 year old son, under my cell plan, now has a 9.99 charge every month. When he sent a text to 97310 to stop, they replied saying he does not have a subscription. This is the 2nd month this has happened. We are currently with AT&T.
June 3rd, 2009 at 2:34 pm
I was charged 9.99 for 14 months. I’ve seen it on my bill, but thought it was for something else. I didn’t question it until now. I’m with sprint. I called and a representative was able to refund all fourteen months and credit it to my current bill. They also blocked any future text message and charges from text chat. If you’re nice enough, your carrier just might help you.
June 5th, 2009 at 11:48 pm
I was charged 9.99 twice in one month. As soon as I saw it on my T-Mobile bill, I contacted customer service and they credited back the charges and blocked all third party content at my request.
June 10th, 2009 at 10:16 am
I only knew about this charge when my mobile phone was turned off. The CSR asked me what those chargers were for 9.99 and 14.99. I have the unlimited data plan with Sprint so these extra charges were a flag to her. She blocked the services and told me to call the MM to have the money refunded back to me. She also took off my late charges. I was really pissed off. Like everyone else, Face-freaking-book IQ scam quiz. I posted on my home page to let all my friends know about this scam. I googled PlayPhone and they are sending me my check in 2 weeks. It took some time to find this one for Mobile Mgr, but I call the d 800.416.6129 and spoke to a live person. I’m suppose to get a check in 2 weeks. We’ll see. How is it we don’t know about this? I’m sure all of these companies know the deal and I guess just hope the masses don’t catch on to the scam. It’s good to know that boards like this are around so there is something we can do. Anything for a buck…money is tight and we all need as much as we can to survive.
June 16th, 2009 at 2:50 pm
Found out last night they had been siphoning funds out of our prepaid cell account since NOVEMBER. We don’t actually receive a billing statement and rarely add more than $10 at a time to the account, and use it so rarely, that we didn’t notice until we added a 20 credit yesterday and lost half of it immediately. Virgin Mobile was no help. they offered us 10 free minutes. I was given the name Manny at ext 4806 and was assured that he will be in the office on Monday am and will indeed refund every penny they have taken from our account. I’m not holding my breath.
June 19th, 2009 at 7:31 pm
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-866-390-6184 Monday to Friday 0600 – 1800 US Pacific Time to speak to a live rep or email blog@sms-helpdesk.com
June 29th, 2009 at 3:35 pm
I have just received two charges on my AT&T account from this Mobile Messenger and I have never even used one of their services! AT&T refused to help me. I tried to call Mobile Messanger and sat on hold for almost 45 minutes and then got a voicemail…I still haven’t received a call back. So it doesn’t appear that the 2008 law suite did anything to stop this company for doing bad business! $20.00 a month may be pocket change for them, but that’s gas for me!!
July 1st, 2009 at 9:57 am
I just called the 800 number from above and they said that they would unsubscribe me and send me a refund check. They gave me a conf number. We will see what happens.
July 2nd, 2009 at 1:31 pm
I wanted to update this feed…
Dialing 866-390-6184 results in a recording that says “This number has no application assigned to it.” Fun, eh?
Calling ‘800-416-6129′ results in automatic transfer to the customer service voice mailbox. If you enter *8 (to transfer by extension), it gives you the opportunity to enter a four-digit extension number. I was given x4822 (but any 48– extension has the same result) which the automated service confirms and then I get a dial tone. Even more fun because it consumes more time!
I don’t know if it works (since I was able to unsubscribe by responding with “STOP” to the original text message) but, you can call 800-235-7105 and enter the cell phone number for which you’re receiving text messages/charges to unsubscribe. Good luck! I wouldn’t hold my breath.
I am still trying to get in touch with a real person at “Mobile Messenger” to get the $9.99 credited back to my cell phone account since I cancelled the subscription literally minutes after I received the first message. I have left messages and have received NO response. Good luck to my fellow internet users who’ve been suckered in by this one. Clearly, it can cause severe jeopardy to your mental health, not to mention the extensive financial problems.
July 3rd, 2009 at 10:39 am
There are hundreds, if not thousands, of people who are still dealing with this issue. Just do a web search for “text 44999″ and wade through the 38,500 results. They are spread out all over the web with posts on various ripoff complaint sites. I am advocating a new class-action lawsuit, now that we have precident. I just wanted to update your feed with some info about this, in the event that someone else is dealing with this one as well.
RE: Mobile Messenger (aka, the “Facebook IQ Test scammers”, among other things)
http://whocallsme.com/Phone-Number.aspx/8004166129 and http://whocallsme.com/Phone-Number.aspx/44999
These two are for the same thing and also have about 100 complaintants collectively.
http://www.ripoffreport.com/reports/0/405/RipOff0405172.htm
Updates and rebuttals to the complaint are available at this site, post-lawsuit. However, rebuttals from Mobile Messenger are from April 2009 and the contact information they provide is outdated and no longer in service.
The following is a detailed walkthrough of my personal experience with this issue and the steps I’ve taken to resolve it (even if it was in vain)…
Calling ‘800-416-6129′ results in automatic transfer to the customer service voice mailbox. If you enter *8 (to transfer by extension), it gives you the opportunity to enter a four-digit extension number. I was given x4822 (but any 48– extension has the same result) which the automated service confirms and then I get a dial tone.
I don’t know if it works (since, as far as I know, I was able to unsubscribe by responding with “STOP” to the original text message) but, you can call 800-235-7105 and enter the cell phone number for which you’re receiving text messages/charges to unsubscribe.
I am still trying to get in touch with a real person at “Mobile Messenger” to get the $9.99 credited back to my cell phone account since I cancelled the subscription literally minutes after I received the first message. I have left messages and have received NO response. Good luck to my fellow internet users who’ve been suckered in by this one. I have left a message with KamberEdelson in the hopes that they will point me in the right direction to file a new class-action lawsuit. I’ll keep you posted about my results.
July 3rd, 2009 at 11:29 am
Maybe if u dumbass ppl read the terms and conditions and not put in your personal info on the website you might not get charged..nothing in life is free so how about using the high school dipolma u recieved or GED for some of u country retards!!!..I heard from an old cartoon I use to watch reading is fundemental some home come nobody reads anymore..gessh!! I tell you about loser..LOL..im my opinion you need to be charged for every penny stupids!!..its clear ass day that you will be charged trust me its on every one of there websites
July 5th, 2009 at 12:27 pm
[...] Originally Posted by smachart on your bill it shows the "short number text" number ie..54345 That is the number that was texted from the phone. There are various different ones from voting for TV show type things to "daily horoscopes" from a 3rd party company. When those commericals come on late at night there is fine print at the bottom of the screen telling you how much each carrier charges for thier subscription. We now have the ability to block those type of texts. As far as credits go, it will be up to the CSR, most likely you will get a 1 time courtesy credit. By looking at my statement, all 3 text messages are stamped with the same time. They are from 3 different vendors I assume. The numbers are 89623, 69097, and 26451. When doing a search on google it brings up a website where hundreds of people are having the same thing happen to them. Mobile Messenger Americas, Inc. Mobile Content Settlement | Cell Phone Bill Complaints [...]
July 6th, 2009 at 5:57 pm
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-866-390-6184 to speak to a live representative Monday to Friday 0600 – 1800 US Pacific Time or email blog@sms-helpdesk.com
July 7th, 2009 at 9:21 am
My mother is 80 years old. She uses her cell for emergency purposes only, yet somehow ended up with charges from mobile messenger… 3 times in 4 months!!! I called and they told me that she signed up for the services through a website. She doesnt even know how to turn a computer on!!!!
So for those of you who say its the consumers fault for not reading the terms and conditions, you are dead wrong. Its a scam. Any random person can typein your number on a website and they will charge you. They dont even verify that the number is really yours.
I filed a complaint with my states general attorneys office, as well as the better business bureau. this has to stop
July 10th, 2009 at 2:23 pm
I am so sick of hearing how people are going to go sue their cell phone companies. I work for sprint customer care, and I don’t know about the rest of them, but WE DO ONLY HAVE THE ONE NUMBER!!! It sucks, yes i know! but how the heck can you possibly hold us responsible? We already paid for their no such thing service. We are already out the money anyway. You think we don’t want to help you? You think we don’t want to give it back to you? You think we think it right what there doing? Its not right and most of us can sympathize with you, but most of us like our job! We give you what they tell us to give you. And just so you know, you kill more bees with honey is SO TRUE> I don’t take it personally when people call in about these charges and similar companies, but to read these complaints, are you serious? It makes me sick. I’m so glad that I can finally say what I think! I don’t disagree that there is some shady stuff going on. And there are MORE COMPANIES. Guess we just have to start guarding our 10 digit phone numbers like our 10 digit social security numbers. It’s not fair. But when we say there’s nothing we can do, there’s REALLY NOTHING WE CAN DO!
July 11th, 2009 at 9:00 am
here was an IQ test on my myspace that said my friends were challenging me to it. Knowing some people, when they see that it looks alot like the rest of the page they will click on it. It also said I will be only charged 9.99$ a month if I decided to download ringtones and backgrounds, which I did not. I just simply took the test, which claimed itself to be “free.” After taking the test, I topped up my phone balance (Virgin Mobile Pay as you go plan) for unlimited texting, but I did it 1 day early. When the day came that the money was supposed to go into texting (20.00$ a month) it didn’t, and it said “my cash balance was low.” I called Virgin Mobile (My phone company) and without doing any research about where the money had gone, they said I had used it in talking minutes. I was furious, then I spoke with another person there, and they explained to call a certain 1-800 number in order to file a complaint and get my money back from Mobile Messenger. I did, and I left a message on that number (nobody answered) and it said they will return my call in two days, they never did! I did actually get a hold of them on a different number after I did research – and they said they will send a check. I hope I actually get it, and now I have to change my number so I don’t get any more messages like it!
July 14th, 2009 at 12:22 pm
I want many times to unsuscribre.The company take 20 dollars for me for the THEPURECRUSH.COM
July 21st, 2009 at 4:15 pm
THEPURECRUCH.COm. she take 20 dollars for me.Iwant UNSUSCRIBRE THE COMPANY DONT WANT.HELP ME PLAISE.THANKS
July 21st, 2009 at 4:19 pm
I tried and tried to unsubscribe from this service by the usc short code 36058 and they would not respond to the 10 cancel text messages. Anything I found online said it was associated with Mobile Messaging however when I contacted them – they were not the company this group is associated with. However, they were able to provide me with the a contact phone number of 1-877-734-2549. I called that number and all cancel through an automated system. I finally got a text saying that the service was cancelled! Thank you Mobile Messaging. Problem resolved supposedly I will see what my July statement says.
July 23rd, 2009 at 10:51 am
Last 2 months being charged on wifes phone for 5 premium txt messages my wife don’t know how to use text messaging I sent stops but now I got new ones 39.99 1 month 49.99 this month
August 1st, 2009 at 11:22 pm
Verizon phone customer has a charge for premium texting to 36058. We have never done any of this. I have done a lot of research online tonight and boy have I learned a lot. I read Verizon gets a kickback for these services. The customer service reps insist you did something to do this but I know I have not. I am reading about grandmothers who are being billed for these services and they don’t even know how to text, much less turn on a computer. With all the lawsuits against these companies how is this still happening???
August 6th, 2009 at 12:33 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-866-390-6184 Monday to Friday 0600 – 1800 US to speak to a live rep, Pacific Time or email blog@sms-helpdesk.com
August 6th, 2009 at 3:30 pm
Wow! This has been going on for sometime – these guys musrt be making millions. Just who are they paying off to stay in business? Their tentacles have even reached out to New Zealand! Why can’t anyone stop these scum?
August 8th, 2009 at 11:32 pm
I received a text about myluvcrush.com with some PIN number. I never authorized it. I use Verizon (Alltel but Verizon bought them out) and they just told me anyone can put your phone number in for this crap, and they will bill Verizon, and it shows up on YOUR phone bill. That is identity theft and fraud. Verizon CSR Marvin, told me Verizon has no protocol for preventing this from happening. I replied to it “STOP” and got the reply “you are not subscribed to any services. please call xxx or email 800-235-7105 or email help@sms-helpdesk.com.
I put a premium messaging block on both my # and husband’s. Verizon informed me third party billing text messages like that can bill 9.95 per message. And it will show up on MY Phone bill? Oh heck no. AT&T will be finding a new customer. I never had this problem with Alltel, not ever.
August 16th, 2009 at 11:54 am
I had cancelled these with 5-15 minutes of receiving the first text and was still charged $9.99 twice on my bill. I called the 800 number, someone answered right away and said they would send a refund in the form of a check within 10-14 business days. We’ll see.
August 17th, 2009 at 9:20 am
Please stop sending me the horoscopes. I also don’t want to resubscribe to the Horoscope Subscription.
September 1st, 2009 at 10:49 am
Wow! Shockingly enough, on 8/31/09, I got refund checks from both Predicto Mobile and Mobile Messenger!!! There is hope!
September 1st, 2009 at 11:31 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-866-390-6184 Monday to Friday 0600 – 1800 US Pacific Time or email blog@sms-helpdesk.com. For assistance in Australia, please call 1-866-390-6184 Monday to Friday 0900 – 1700 EST or email escalationsau@sms-helpdesk.com.
September 4th, 2009 at 4:49 pm
a text message was sent and 9.99 was deducted from my account with virgin mobile. with numerous attempts on my behalf to speak with an “sms” representative no one was available. i am still waiting for my refund. i am willing to report this company to “bbb” and take further action. is anyone else willing to get involved?
September 5th, 2009 at 1:03 pm
i didnt allow u to charge me 9.99 to my tmobile line, i want a refund of that pls.
September 6th, 2009 at 2:18 am
to all the complaints regarding “sms”. i have taken action by filing a complaint with “bbb”. i would suggest to y’all you do the same to get results. they are actually stealing from us “poor” consumers. if we do this we will get results!
September 6th, 2009 at 10:40 am
I also have 2 separate charges on my phone (only one line). They were both done on August 29 with separate short codes. AT&T was super and took the charges off without hesitation. I didn’t subscribe to 2 accounts of Horoscope Alerts. I have never heard of anything like this and feel grossly violated. What’s this world coming to? I thought there was a Class Action against these people a year ago and apparently it’s still happening. I agree. I’m going to the Better Business Bureau.
September 19th, 2009 at 4:07 pm
these mofo are still sending me txt from 76036 after 2 years of complaining. I wish I could find these fuckers and xxx
September 21st, 2009 at 11:58 pm
My 74-year-old mother did this in Face Book. She is on my US Cellular bill, which I pay for 100%. I noticed a $9.99 charge on 8/2009 bill and, called US Cellular where they told me after much prompting that it occurred not only in July but in May and June as well. So basically $30 in charges! Then US Cellular told me that I could have this type of subscription cancelled from them from even happening. So make sure that you cancel this on your phone company or the next time you’re in a quiz, it could happen again. I figured out that it was probably a quiz or something as I back out of that stuff when it comes up. My non-technological 74-year-old mother did not. Therefore, she’s punching in numbers for fun! I cancelled the ability for future scammers to bill our phones anymore on 8/24/09. Unfortunately, the 3 previous $9.99 charges happened on 5/21/09, 6/21/09 and 7/21/09. I called the 800-235-7105 number to cancel and was refunded the $9.99 x 3 months from Mobile Messenger. So here it is a month later in 9/2009 with 3 more charges completed on 8/21/09. So, I call back again for a refund and they tell me that it’s their policy to only refund 50% of the charges. Does anyone know where to report this scam to get your $$$ back? I’ll be posting this on FB to all my friends!
September 23rd, 2009 at 10:00 pm
Well it appears that you guys at mobile Messanger get a copy of this message; so who are your corporate officers and where are you incorporated at? It appears that it is time to file criminal charges of theft by deception against your corporate officers. Yes you may agree to refund half of the money, by you still keep half the money on this scam! Not on my watch! Yes, it maybe only $9.99; however, judging by all of the post on this site, I’m not the only victim. I tried calling the 800 number and it rings busy. So maybe you’ll respond to this post. I plan on posting this message on every site avaiable to seek a criminal complaint in the State Of Florida. So, if anyone who is in the State of Florida and would like to support my effort to seek a criminal complaint against this company please let me know.
October 9th, 2009 at 10:25 am
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time to speak to a live rep or email blog@sms-helpdesk.com
October 13th, 2009 at 9:07 am
I texted STOP (in all caps) and it send me a confirmation that I was unsubscribed.
This is from MyLuvCrush Horoscopes.
“UR now unsubscribed from MYLuvCrush Horscps sub. U will no longer receive any messages or charges. 8775361284″
November 5th, 2009 at 1:33 pm
stop
November 11th, 2009 at 8:46 am
i did not sign up for this and being charged for it i am not paying for it i am not interested in your junk!!!!!!!!!!
November 13th, 2009 at 3:06 pm
Just text STOP to them. If you can’t text.. not sure what you can do..
November 13th, 2009 at 7:33 pm
Please cancel this unauthorized text messages. I do not know why I’m getting these text messages. Do not want to be charged for these text message again!
December 8th, 2009 at 7:25 pm
I just at verizon store where I just learned of of $140.00 of unauthorized charges to my phone .. all with PREM_SMS AND A 5 DIGET NUMBER for mxtelecom alerts, ringtonetop21721,www.sendmemobilecom, mmtxtalrt,solow.com, 2waytraffic alerts,mbmobile alerts … each charge was 9.99. So i have been going on line to check who these companies are and i have no ideal and never subscribed to anything ..but yet i am getting charged all these fees from these companies .. i call one .. sendmemobilecom and canceled everything and then i called another solow.com and got the same company sendmemobile.com. So i believe all these charges are coming for the same company. i am going to call more to find out if i can find them online but will be using my house phone so that they can not charge me for anything or say that i called them and subscribed. THIS IS A BIG SCAM AND WE ALL NEED TO GET OUR MONEY BACK. THIS COMPANY AND OTHER COMPANIES THAT ARE DOING THIS NEED TO BE FINED BIG TIME FROM THE GOVERMENT FOR DOING THIS TO THE PUBLIC.
December 11th, 2009 at 12:19 pm
Just found out something from one of those premium txt messages company .. if you contact your phone carrier and request a “SHORT CODE SERVICE BLOCK” these companies will not be able to send you any 5 diget number to your phone.
December 11th, 2009 at 12:47 pm
I just acquired two of these charges on my latest bill. I called Sprint and they had them removed within a matter of minutes. They also blocked all 3rd party charges to my account.
December 13th, 2009 at 3:01 pm
mY SON WAS CHARGED 9.99 PER MONTH ON MY BILL FOR ONE YEAR
December 18th, 2009 at 6:22 pm
MMTXTALRT is STILL doing its scam – the above “leadership” position evidently didn’t stick. Is there a new complaint being filed against Mobile Messaging?
December 19th, 2009 at 3:29 pm
Taylor: I’m dealing with Virgin Mobile, which is a Sprint reseller. They won’t give a refund and claim they are unable to block such charges or the messages associated with them. I started getting the charges completely out of the blue. I’d had no interaction with Mobile Messenger and had never heard of the until Virgin Mobile told me who they were.
January 1st, 2010 at 1:46 am
In my email exchanges with Virgin Mobile, I have discovered that they are no longer a Sprint reseller. Sprint bought them from Virgin some time ago, and they are now a Sprint subsidiary. Obviously, the deal gave Sprint the rights to the Virgin Mobile name and trademark.
I note that someone posting here received a refund from Sprint. Virgin Mobile tells me that, although they are a Sprint subsidiary, they have different policies. Apparently, one difference is that they don’t maintain the same ethical standards as Sprint.
I have had unauthorized charges on landline phone bills a number of times in the past. Every time that happened, the phone company credited my account without question, simply accepting that it was their responsibility and that they were the ones who should go after the person or organization responsible for the abuse.
January 3rd, 2010 at 1:23 pm