Comments on: Premium Text Message Charges | Premium SMS Messaging | Prem SMS

By: Joel Perlroth

Joel Perlroth — Wed, 06 Mar 2013 21:38:28 +0000

I just noticed after checking our Verizon bill for the last year, that we were charged for 2‘premium messaging’ charges at $9.99 each! My spouse pays the bill and never looks, so I decided to see why we were paying so much. She and I do NOT use premium texting services, or any other services for that matter, and I immediately called Verizon to see where the charges came from. 2-Quiz IQ club. This is definitely a scam. Blocks and opt out have been added to all lines

By: Joel Perlroth

Joel Perlroth — Wed, 06 Mar 2013 21:37:11 +0000

By: Kent Thompson

Kent Thompson — Sat, 02 Mar 2013 17:26:25 +0000

VW charged us $9.99 for premium %$#*(& for twelve months before we caught it a year ago, and they’re still doing it as of Feb 25th 2013, according to what Paul H. says. Is there any company that’s honest in this country anymore? I doubt it.

By: Paul H

Paul H — Tue, 26 Feb 2013 02:21:48 +0000

Just recieved verizon bill with a 9.99 premium chg. Wife called verizon and guy said his computer was broke down and that it was a charge that I got for not answering a scam text. FCC, State utilities, class action here we come!

By: David I

David I — Thu, 21 Feb 2013 04:22:39 +0000

Yes.. Spouse and I got new phones months ago. Wife kept complaining about a daily text taking up lots of her alotted # (we don’t have unlimited texts). Anyway, over a month ago, I noticed a text message on my phone stating something about daily messages for a 3.99mo. charge unless I replied with STOP. I initially disregarded it, then it finally sunk in that this was probably similar to what my wife had complained about. Went to my bill and sure enough there was a 10.99 charge to my wifes line for Premium Message Service. Called Verizon and got only 3 months reimbursed (said that’s all they could reimburse for). Then yesterday I received my latest bill to find 3.99 PM charged to wifes line & 3.99 charged to my line too. Just sent Verizon a nasty email saying I’m now complaining to the FCC and AG. Found this site first and had to tell my story. What a scam!!

By: michael ayotte

michael ayotte — Wed, 20 Feb 2013 15:33:49 +0000

i want my money back that they have been steeling from me (five phones) @ $9.99 for years

By: ML Frontera

ML Frontera — Thu, 17 Jan 2013 21:28:19 +0000

Same as everyone else. VerizonWireless has charged me $9.99 every month since 2010. Nothing worked to eliminate it. Verizon credited me 6 months. I never signed up for this service or used it. Who are they. The banks must be able to trace the theft.

By: Mario

Mario — Wed, 28 Nov 2012 22:38:31 +0000

On April 4, 2012 a text message from 310-51 saying the following was sent to my cellphone: >>>PIN<<< enter on cooldeal____.com to win prizes 2 ur cell Txt HELP 4help 8002357105 $9.99/mth 3x/wk Msg&Data Rates may Apply. The above text was followed by another one which read: Impress ur friends! cooldeal____.com to win prizez 2 ur cell Txt Help 4help 8002357105 Unlimited coupons @9.99/mth Msg&data rates may apply Txt STOP 2end Pwd:1624.

Since I did not reply nor agreed to their "sales text" I assumed nothing would come out of it. But, to my surprise I realized that I have been charged on my phone bill an amount of 9.99 each month for the past 8 months. I'm looking into writing a letter to Sprint to ask for a refund and If I'm able to track down the unscrupulous site doing this, i will file a small claims against them. If anyone has been a victim to this cooldeal____.com, please reach out to me.

Thank you

By: Theo Galzerano

Theo Galzerano — Thu, 08 Nov 2012 21:13:04 +0000

Same story, two 9.95 bills on 2 separate lines for ‘Bid and Win’ and ‘Choose your IQ’. Verizon refused to refund anything stating these were initiated by the phones, which they were not. Verified. I am also receiving spam messages on my phone for obscure services that could easily be initiated by accident. Verizon rep began speaking very fast from a well rehearsed script. Obviously these companies are too comfortable in their success. I never got an address or number to call. I did have the STOP texted to the 5 digit numbers and have the verizon rep block premium messaging. Total scam.

By: Sharon

Sharon — Fri, 19 Oct 2012 01:40:10 +0000

I just noticed on my AT&T bill this month that I have been charged $9.99 every month since May for “Premiums SMS subscription:Government Grant Ale”. I have no idea what this is, but I am hopeful that at the very least I will stopped being charged for this.

By: Dave E.

Dave E. — Thu, 20 Sep 2012 19:32:10 +0000

I forgot to mention the charges they said I had to pay for was for texts to me. I do not have text. I did not want it and had it blocked when I bought my phone. So they were trying to charge me for something that would not even go through. When I told the gal that she only said that they send then anyway so You have to pay.

By: Carly C.

Carly C. — Fri, 29 Jun 2012 23:21:43 +0000

Same story as everyone above. I called “Premium Customer Care” after TMobile blacklisted the company & blocked 3rd party companies from charging my phone. I was given the same address which I google mapped while on the phone. The address pointed to the street which I knew was not right & I asked the representative to explain to me why the address did not produce results from google? She declined to answer. I told her that I do not want my letter to go unanswered and that I needed a phone number or email address as to track my correspondence. She declined. I became very difficult and she eventually (after 40 minutes) put a supervisor on the line. I explained my frustration. He called my explaination “long-winded” and was very rude. During my explaination I told him that throughout the conversation I had been researching the company online and NO RESULTS. I asked him to explain how a technologically advanced company that deals with website pop-ups and text message services does not have a website. He could not. I asked why I should be charged for a service I had not used. I paid for a service I never recieved!!!!
There must be a way to take action against this company. ?????

By: ramesh joshi

ramesh joshi — Tue, 12 Jun 2012 21:46:18 +0000

i got a charge of 9.99 on my bill for the service not used or even subscrbied to. When i called the person confidently said that i went through three step process and it was verified so they can’t give me refund. Not only that for complaints they did not give any phone number or email but only the mailing address to write – so now i have to spend more money to even complain. May be we should bring this to the attention of the attorney general of Arizon to take action. Any suggestions?

By: Sherri B.

Sherri B. — Wed, 06 Jun 2012 03:42:56 +0000

Pretty much the same story here as everyone else here. After reading all the comments on this site I got really nervous and called US Cellular and while I explained my whole sorry story about my “Premium Customer Care” $9.99 charge and that I wanted to block my account for anymore unauthorized charges, Colton said he had already blocked the company from making anymore charges and requested a full refund from the company. End of story! On top of that my hometown US Cellular gave me a credit earlier in the day. My local store had actually recommended that I still write the “Premium Customer Care” a letter but Colton said don’t waste your time because he took care of it for me! Thanks Colton and US Cellular. You are the best cell phone company with the best customer service ever!

By: Mary Sommer

Mary Sommer — Tue, 22 May 2012 14:47:45 +0000

I have also been scamed by “Premium Messaging” and my cell phone carrier is US Cellular. Upon calling to question the charge, I was told the same info that I agreed to the charges by entering my phone number on a computer. Tried to explain that I had not done this and would like a refund. Received the same information about the third party. Have been trying for two days to call “Premium Messaging” and cannot make connection. I remember listing my telephone number on a listing that would protect my number from solicitations but I quess in does not work for scams.

By: Debi Brewer

Debi Brewer — Mon, 21 May 2012 18:17:37 +0000

Notices two $9.99 charges on my AT&T cell bill for “Premiums SMS $9.99 subscription:Words/Definition ale” and “Premiums SMS $9.99 subscription:SCORE BOARD SMS ALTS”, neither of which we ordered. AAARRRGGGHHH!!!!! Cavat emptor!!!

By: Cheryl M.

Cheryl M. — Wed, 16 May 2012 16:43:29 +0000

I received two charges on my cell phone bill of 9.99
each. I contacted Cincinnati Bell and was told more or less that there was nothing they could do, they would not take it off my bill, they told me to contact the 1-800 number , I did and the Company Premium Customer Care said I went on a web site and authorized this, it could have been to try and win something or just as simple as trying to get manufacturing coupons. We I told them I did not authorize any of this or a 4 digit code, they told me someone else must have used my phone, I even explained that I have 3 phones and none of them have ever been used for texting. But she would not help me at all, just stated that there was no refund, her name is Renee and she was very rude. This is fraud, they should be stopped from doing this to people and these phone companies are allowing this to happen, I have been with Cincinnati Bell for my whole life and about 15 or more years with cell phones , I have never been late with paying my bills, they did put a block on my account, but refused to reverse the two charges, I guess loyal customers do not me a thing to big Companies like that
I did not pay for these charges , I did pay the rest of my bill, but I’m sure it will carry over next month, if they were a honerable company they would take these off my bill.
Cheryl

By: Jasmin Jones

Jasmin Jones — Fri, 11 May 2012 18:07:00 +0000

Over the last month, I have received text massages from “Brain Cool”, “Shaboom Media” and various other companies stating a $9.99 monthly subscription fee has been added to my account and I have 10 days to opt-out by replying “STOP”. Although I always reply “STOP”, I didn’t take these messages too seriously because I thought it was merely a hoax based on the fact that it was unsolicited and it forces one to opt-out rather than opt-in. Upon opening my phone bill, I was shocked to have $30 in new fees for these messaging services. I contacted my cell phone provider (Sprint) and they gladly took the services off and credited my account. I continued to ask more questions about why I am getting these messages and how they got my number, and according to an Michael A, an online account representative for Sprint, “These are third party text messaging premium service that provides Sprint customers the ability to register and purchase third party text messaging content such as Chat and Dating services, Voting Applications, downloadable ring tones and wallpapers using Short Codes through text messages or content provider’s web site.” Based on the fact that cell phone companies allow third parties to charge monthly fees based on unsolicited opt-out messaging, I would like to encourage people to review their monthly statements to look for these charges. I was successfully able to request my personal phone number and all other numbers on my account be blocked from future third party attempts but it is criminal that Sprint gets compensation based on deceptive marketing.

By: Carol Hanson

Carol Hanson — Tue, 17 Apr 2012 18:57:35 +0000

I had the same problem with Premium Customer Care (great name). They refused to refund anthying. After reading the comments on here I called T-Mobile and told them ATT had reversed the charge for someone who commented on here and asked if T-Mobile would do the same. She reversed the charge and put a block on my phone. I just hope Premium Customer Care doesnt turn me in to collections.

By: John Watson

John Watson — Fri, 30 Mar 2012 18:17:23 +0000

BTW–got my 1/3 refund check today. The Company’s address is:
Premium Customer Care
36 Eglinton Ave. West
Suite 307
Toronto, ON CANADA