If you have received charges on your Alltel wireless cellular phone bill for mobile content (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized Alltel to bill you for, tell us your story!
–Report Unauthorized Alltel Cell Phone Charges–
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This entry was posted on Thursday, August 16th, 2007 at 4:55 pm and is filed under Alltel Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. By using this blog, you agree to the Terms and Conditions. Under the Terms and Conditions, you agree and understand that your use of this blog does not create an attorney-client relationship, and that the contents of the blog does not constitute legal advice. This blog should not be used as a substitute for competent legal advice from a licensed attorney in your state. Note: We DO NOT send SMS text messages or charge you for third-party mobile content services. We have simply created a forum for consumers like you to share your cell phone billing issues with others. If you were charged on your cellular phone bill for mobile content services (i.e., ringtones, text alerts, games, etc.) you never order or authorized, you may also contact an attorney at www.ClassActionConnect.com.
I RECEIVED A DADA CHARGE ON BILL AND DID RECEIVE EMAIL FROM THEM BUT DID NOT ACCEPT WHAT IT IS. I DON’T KNOW WHO SENT IT TO ME BUT DADA(888-214-0381) WILL NOT CREDIT MY BILL SAID SOMEONE DID IT. IT COULD BE ANYONE PUTTING IN ANY # AND THE RECEIVER NOT AWARE WHAT IT IS BUT TOO LATE TO STOP CHARGES AND DADA NOT ANY HELP AT ALL THEY JUST WANT THEIR $$. WHAT AN UNJUST WAY TO DO SO. I WOULD APPRECIATE COMPLETE CREDIT BACK
September 5th, 2007 at 1:26 pm
My current Alltel bill had charges described as “75714 ringaza alerts” $9.99. I had the Alltel rep cancel this service for me. She gave me their phone number 8666166076. I am going to call them soon and see if they remove the charges
September 21st, 2007 at 3:01 pm
Received texts about movies. I did not order this service.
September 26th, 2007 at 8:51 pm
I DID NOT ORDCER THIS 26706 HORO-TV-MOVIE UPDATES IT WAS ON MY ALLTEL BILL I WANT THIS STOPPED. I NEVER SUBSCRIBED TO THIS AND I DON’T EVEN KNOW WHAT IT DOES. I WOULD LIKE TO KNOW HOW YOU GOT MY NUMBER YOU ARE NOT IN MY CIRCLE OF FRIENDS. IF THIS HAPPENS AGAIN I WILL FILE CHARGES.
October 3rd, 2007 at 12:05 am
This is the second time writing a complaint about fraudulent charges on my alltel bill. The first time was from this thing called horo movie updates that I never signed up for. Alltel charged me $9.99 for this subscription and addtional charges per text. After contacting Alltel about this they told me to text back stop and that they would not take the charges off. They were absolutle no help at all. Now, a month later, I am getting more spam texts from a salvador@funbasics.com. I contacted Alltel again. The rep said he was sorry and to text back stop. I told him that didn’t stop other sites from spam texting me and asked what Alltel was going to do about it. He basically said it was my problem to deal with. After about 15 minutes of a heated argument with this “caring and responsible” Alltel rep, he hung up on me! Alltel is more than glad to take your money and get your business, but when it comes time for them to take responsability for their services and protect their customers they seem to “have their hands tied.” WILL SOMEONE PLEASE STAND UP AND TAKE RESPONSABILITY FOR YOUR CHARGES?
October 17th, 2007 at 5:42 pm
For 3 months I have tried to stop these charges from zapters.com & dada.net whom neither one do I know what it is. I have text them and called them, & went to thier web sites following the instructions for each to “unsubscribe” and each month I am charged $9.99 for each and it never stops. Neither party feels they should reimburst me my $60.00+ or for the pryor months I didn’t catch on bill.
October 18th, 2007 at 7:18 pm
Have been charged $9.99 for the months of Sept. and Oct for service from 75714 Ringaza alert. I never orderd the service
October 24th, 2007 at 1:45 am
$9.99 was charged to our Sept. and Oct. Alltel bills by HORO-TV-MOVIES UPDATES. We never ordered this. There is no way to reach this company and I am receiving no service from them. This is absolutely WRONG.
October 24th, 2007 at 2:50 am
I have been billed for horo-tv-movies for two consecutive months. I don’t know what alltel is thinking, they should be more customer friendly. I owe them nothing.
October 26th, 2007 at 10:41 pm
I made contact with RINGAZA they said they would unscribe me from their service. They e-mailed me the terms and conditions, I never seen the terms and contitions until 10-26-07, I paid them for 3 months. they refuse to make a refund. I think they are scamming people.
October 27th, 2007 at 1:55 am
I did not text for this service. I have never text on this phone…I don’t even use the phone but am stuck in the plan. I do not know how this smsfunnow daily alert for .99 per day got on my phone. I called Alltel…they said someone must have texted for this service…but…they see NO texting or record of this on the phone….the smsfunnow.com have a phone number that is constantly busy. I have never texted…I am angry about this…bogus! Alltel did put a block on the phone for this company and credited my phone bill for $20.00 total charges for this bogus company was for $26.73 but am sure this will show up again on my next bill. How can a person keep this from happening again? Alltel said I had to get a supeona (misspelled?) in order to have this company checked out. I am angry about this! Doesn’t make sense…If a person hasn’t texted then how can one subscribe? You can’t do it online either.
October 30th, 2007 at 11:05 pm
My son’s phone has been billed for a $9.99 subscription that he never signed up for. Alltel is VERY UNWILLING to reverse charges or apply a refund. I believe that Alltel is also profiting from this scam, hence the unwillingness to assist their customers. Predatory policies like this runs rampant in the cell-phone market and I would expect more from Alltel. But, I guess I can live to be disappointed continually by these less-than-morale companies.
November 7th, 2007 at 5:02 am
I am being billed for 2 Axcess Charges, 1 is for 66047 MM Test Alerts.( I do not even have text messaging) so I am being 9.99 for this plus the incoming test messages it sends at all hours, also I am being billed for 75714 Ringaza Alerts, 9.99 I’m not even sure what this is. Has anyone contacted a lawyer, do we have to sue alltell and these other places. I know I did not authorize any of these Purchases, Sincerely Belinda Nash
November 29th, 2007 at 8:22 pm
Plz just take me off i being sign up for dis and am not gettin nothing
November 30th, 2007 at 2:22 am
I was on the New Mexico Lobo website and got an offer for FREE ringtones. I was not able to get them, but got a message saying I would get jokes instead. I tried to cancel and said I did not want this or to subscribe to anything, etc. Charges started showing up on my alltel bill in October, I called to complain and they gave me three different numbers to call and cancel some services I did not sign up for in the first place. I’m going to file a complaint with FCC
December 1st, 2007 at 4:10 pm
I had the same problem with Ringaza and AllTel. Got AllTel to give ma a credit. Also filed a complaint with FCC: http://fjallfoss.fcc.gov/cib/fcc475.cfm
December 13th, 2007 at 12:37 am
I have the same problem with alltel billing my husbands cell phone for the ringaza that my husband never subscribed to. This insane. He sent a stop text back to them the first time when we seen it on our bill then the next month it wasn’t on there. Now this month its back on there. I don’t get it. They need to keep track of who really signs up and not billing just anyone like me and my husband!
December 17th, 2007 at 2:30 am
I have 3 premium axcess purchases (63232 dada.net, Ringaza Alerts, and Ringtone.com alerts that are on my bill this month and last month. I did not authorize these purchases. Please remove them from my bill and cancel the subcriptions.
December 17th, 2007 at 7:15 pm
I have been charged $5.99wk / $23.96 a month for the past 2 mths do not know how it got on their please remove them from my bill and cancel any subscriptions.
January 1st, 2008 at 11:42 pm
Tried to download a FREE ringtone, never received and now I have been getting bills for 71769 Csw jokes/Horoscopes.
January 2nd, 2008 at 11:54 pm
i just got my cellphone bill and on there i found ringaza alerts, csw jokes/horoscopes 3 different times and dada.net plus another one that was just numbers i have not ordered any of this and don’t know where it has come from but it needs to stop if it don’t i will take further actions for this.
January 3rd, 2008 at 2:40 pm
I found Out I was charged for several text messages and axcess service. I have gone on My PC(not cell phn)and looked at free login and ringtones but ask for cell# to send to.apparently they share your # so You can be charged ,guess why the ringtone was free.i didnt see ANYTHING about charges. thats when I stsarted getting and seeing text and service charges. i never authorized anything,and i’m a stickler about reading the FINE print.
January 3rd, 2008 at 9:05 pm
Text the word END to 71241 from the phone being charged this will end the subscription
January 5th, 2008 at 5:36 pm
Started a new plan and received new phones from Alltel. One of the lines started receiving junk emails. Called Alltel to complain and they said they “couldn’t see the bill” at this time. Received bill with two $5.99 charges from CSW jokes and horoscopes. No one authorized any such service. I believe there were some pop ups on the new phones they caused this. Alltel won’t remove charges. Sent complaint to the FCC and Better Business Bureau. I have called CSW a dozen times and found it impossible to get a live person on the line. I am not giving up.
January 5th, 2008 at 10:44 pm
I started receiving Joke a day Text messages. I have an unlisted number, am on the DO NOT CALL register, and didn’t sign up for text messaging on my phone, so these jokes were a surprise. I didn’t realize the charge was $5.99 a week until my bill came. I called Alltel and they told me I had to contact the CSW company on my own to stop this junk. I did call, couldn’t get anyone at all, I doubt there is a human at the other end, I texted back ’stop’ but it didn’t stop, I called Alltel again and they were so totally unhelpful that I will forget this company exists as soon as I can. They said if I didn’t pay all my phone bill my service would be turned off. I wrote to the Attorney General of my state and will contact the FCC. Is their no one to help us????
January 12th, 2008 at 12:57 am
got charged but didn’t subscribe I haven’t received any alerts.
January 12th, 2008 at 7:48 pm
I just received my alltel bill to be charged $9.99 for jokes that I did not auth or ask for and am not receiving. Alltel says I need to contact helpus@dada.net, I have not been able to unsubscribe or get anyone to answer at 888-214-0381.
January 12th, 2008 at 8:06 pm
I got billed for two different ones, ringaza alert and playphone text fun and have no clue what either one of them are…. so i asked the alltel rep how much alltel makes on this deal…of coarse she says oh we have nothing to do with that…i said well your taking my money on the deal so you gotta be making something on the deal….needless to say this caring broad didnt like it to well since she hung up on me…didnt catch her wierd sounding name…either way its a great way for alltel to make money seeings how you dont have to know jack didly about who’s phone number it is to put that deal on…thats just a bunch of bs!! good way for them to make money….wish some of us poor folk would have thought about this instead of a company that already makes millions!!
January 16th, 2008 at 4:21 pm
Really POOR service with phone and now getting billed for services not EVER asked for, really how bad do you guys suck? Can’t wait to get out of my contract, RAP
January 16th, 2008 at 4:29 pm
we also tried to download a free ringtone which we did not get. when our January cell phone bill arrived we were charged 5.99 three times from 71769 Csw Jokes/Horoscopes which we did not order. We called Alltel and complained and after much debating they agreed to take the chages off the bill. To stop the charges we texted 71769stop
January 17th, 2008 at 1:14 am
I sent 2 different google text for addresses and got billed twice for CSW Jokes/Horoscopes and Alltel tells me call and cancel. I got a recording, left my number and have never heard from them. Now I owe 5.99 for each. I never did anything to subscribe to this. I google all the time but these 2 times the joke came in right behind the no. What is worse, I called Alltel and complained because I didn’t want charged for 2 text messages and they never said a thing about this bill charge to me.
January 23rd, 2008 at 4:47 pm
I have been billed again by dada.net for something that I never ordered. They texed me last month that I would not be billed again!
Please, Please, remove this from my bill as you said you would. Thank-You
January 24th, 2008 at 8:46 pm
I have been billed for charges since Oct. I did not make for csw jokes/horoscope and axcess radio and alltell is no help at all. I have called and wrote letters nothing has changed. so I just subtract it and not pay it.
January 25th, 2008 at 5:01 pm
I am receiving unwanted Jokes and text messages for ringtonetimes.com Please get these to stop and make sure I am not charged.
January 28th, 2008 at 6:25 pm
I can not get any credit back. Company says we ordered service and to bad for us.
January 29th, 2008 at 11:10 pm
I was charged the 9.99, complained to Alltell who said it was a 3rd party charge and they could not remove or refund it, I filed a complaint with BBB and the address was no good in Denver, Co. so I need a good address to try and get a refund again, I this is crap, to be charged and unable to contact the company doing the charging, I received no service what so ever for that 9.99 and Alltel should not allow this to happen. Period.
January 30th, 2008 at 6:13 am
I find this website for free ringtones. Well I should have remembered, nothing is free. $30 later, stupid jokes that my four year old wouldn’t tell (to darn stupid) and NO RINGTONE, I HAVE learned my lesson. I am calling ALLTEL to complain but I am sure it will do no good. As I have told them before, they are one of the biggest scams since satellite TV. I followed the advice of Julie and texted 71769 STOP and within a minute I received a text saying my subscription (I didn’t know FREE meant I had a subscription) was cancelled. We will see if it appears again. I believe the FCC and BBB should be aware of ALLTEL and this SCAM that CSW Jokes is running.
February 2nd, 2008 at 3:55 am
I too have been charged multiple times on my cell phone bill for this service. I have tried and tried to cancell with no success. If anyone could please help me, it is costing me a lot of money every month.
February 5th, 2008 at 11:45 am
was looking for free ringtone it said free ringtones. i got scared and didn’t dpwn load anything.but i still got charged $9.99 for a couple of minutes. I,m on a fixed income and can not afford this for a simple mistake of a couple of minutes.
February 9th, 2008 at 4:27 pm
Just received a text from dada.net. I never signed up with them. I haven’t seen my bill yet but hopefully i sent STOP to them in time to not get charged.
February 11th, 2008 at 7:40 pm
i have been charged for this for at least 20 months and have been trying to stop it and thay will not stop it and it cost me 9.99 a month i have a comeral account and can not get it turned off and all tell says thay can not do any thing about it
February 12th, 2008 at 10:06 pm
Have been being charged for spam “jokes/horoscopes” about 5-6/month at a cost of 5.99 each since OCTOBER. Have been constantly calling, emailing etc. being given the run around. I’m going to the store tomorrow to make a HUGE STINK about it.
February 13th, 2008 at 5:39 am
DONT KNOW HOW THAY STARTED BUT WOULED LIKE IT STOPED
February 18th, 2008 at 2:11 am
On November 4, 2007, my son, who is underage, saw an ad for a FREE download from Ringaza. He followed the instructions for this FREE download only to discover that it was not FREE and he had been the victim of false advertising. He has since contacted several friends who have had the same experience. He had no authorization to change anything on our cell phone plan. He immediately contacted a representative from the company and cancelled the download. He asked 3 times if this particular download was cancelled and asked whether or not it would show up on our bill. He was told 3 times that the unFREE download was indeed cancelled and would never show up on a bill.
I received a bill from Alltell within a few weeks, and we were signed up for Ringaza’s FREE product at a cost of $9.99, and also, a charge of $19.98. I wrote to Alltell and complained, and REFUSED TO PAY THE $19.98. This month’s Alltell bill also had the $19.98, + a late fee, plus again, we were still “signed up” for a service that we had never used and had supposedly cancelled within 5 minutes of downloading it!!!!!!!
After wasting my time and my gas to drive to a local Alltell office to deal with this issue, I was told that I had to pay Alltell and would need to receive a refund from Ringaza for this abuse. At this point, I am owed $29.97 from their company. It has been 6 weeks since I contacted Ms. Zelda Malan of Ringaza by e-mail (they refuse to give a mailing address). I have yet to receive a refund after being lied to, and generally screwed by this company.
February 20th, 2008 at 5:52 pm
I have been charged $9.99 since November 2007 for 66047 Mm text alerts. I never authorized this and when I call alltel they say because it is a third party, they can do nothing. I was advised that if I send them a text back with STOP that it will go away. I have done this several times and each month its still on my bill. Each month I speak to alltel and I am told the same thing. Is there any way of stopping this?
February 22nd, 2008 at 9:15 pm
My son also fell victim to the 71769 free ring tones scam. Never got any ring tones, but did get a bunch of charges for jokes he had no interest in. I called Alltel and was told that because the company had the cell phone number, they could charge anything they wanted to the phone. I am stunned that the cell phone companies do not require any proof at all that you have agreed to this.
February 23rd, 2008 at 1:22 am
I have been trying to get charges removed for my last three months worth of bills. Alltel keeps billing me for charges from “bid 4 prizes” and now a new charges is showing up for “Blinko Text Alerts”. They keep saying that we subscruibed to these services, which we did not! I am pretty fed up, and Alltel could refuse to bill for this company, but they don’t want to for some reason. I wonder what the cut they are getting amounts to. Sounds like I am not the only person having to pay for this scheme. I am contacting the better business bureau and whoever else I can to issue a fraud complaint.
February 27th, 2008 at 4:46 pm
Found info to make complaints:
If one of these text messages comes to you unsolicited, file a complaint with the FCC online at
https://esupport.fcc.gov/form1088/consumer.do
February 27th, 2008 at 5:06 pm
while checking minutes used on my sons cell phone found blinko text alert charges for 9.99 mo. now I can’t remove the service
February 27th, 2008 at 6:16 pm
I received seven 9.99 charges for 75714 ringaza alerts totaling 69.93. Oddly enough, an alltel rep. told me in order to find out what this so called third party texting was, he told me to go to google search, well I’m no clearer, but I’m obviously not alone when it comes to unauthorized charges
March 2nd, 2008 at 6:02 am
After receiving my alltel bill with 7 charges of 9.99, totaling $69.93, I contacted alltel, they couldn’t give me a date when any of these ringaza alerts were supposedly subscribed to. However the rep did tell me to go to google search and it would explain it all. Well, I’m not any wiser, but I’m certainly in good company with angry people who are expected to pay for unauthorized charges, that alltel is willing to call me up prerecorded and inform me that I’m late with my payment. Note I paid mt normal cell phone bill, eliminating the additional 69.93. But they say they aren’t the ones to complain to. What gives???
March 2nd, 2008 at 6:37 am
It’s now many recorded messages later, BUT I got through to an alltel rep. who was able to credit my account $69.93. Her name was Sarah and she was quite efficient, and hopes someone will do something about these companies who hitchhike on our bills with no authorization. She says they don’t make a dime from it. I suggested they quit calling to collect monies for something they don’t profit from. Anyway, here’s to an alltel rep who knows her stuff!!!!
March 2nd, 2008 at 9:28 pm
My daughter checked out the free ringtones from Thumbplay and realized it would be a charge and “deactivated” her account immediately. WE were chagred 9.99 last month and again this month and her account is still deactivated. I unsubscribed on Thumbplay website but I am afraid we will get charged again. I am considering not paying ALltel but it sounds like that will be futile. I have heard the same story from alltel that they can do nothing but that is hard to beleive.
March 13th, 2008 at 1:15 pm
This may be helpful- I did call Thumbpapy and they are refunding the money for the ringtones we never received. So maybe the only way for help is with the third party.
March 13th, 2008 at 1:29 pm
Hey guys, I work for an indirect dealer for Alltel and more than once this issue has come to me with a customer. Alltel really actually can not do much about crediting it back because it did come from a 3rd party vendor. A buddy of mine just came into the store a few minutes ago about this issue, the only thing that I was able to do was get it to stop. Other than that, Alltel really is not even obligated to credit you back on this. The BBB and FCC really won’t do anything to Alltel about this.
What you can do about this though, is go ahead and stop this CSW company, they are the real culprits. Somehow they are getting their subscriptions onto people’s phones, and probably not legally. CSW is the company that owes you money, not Alltel.
March 25th, 2008 at 5:54 pm
You have heard of the investment scams where rounding the penny down has made certain criminals millions of dollars? My alltel bill has been nickel and diming me for a year and a half to the tune of $5-30 per month. Just imagine the amount of money these fat cats are making on their 2-year obligatory contacts. I recommend as many people as possible call their state’s attorney general and the public service commisssion and tell their friends to do the same. Are you aware that even if we come together to file a class action suit we will maybe receive a check for $10 for all the work and frustration. This does not begin to cover the fradulent charges that I have been assessed. I average 1-3 hours a month straightening out my bill with one of their “reps” and when the change hasn’t been made months later, the one little charge requires 3 phone calls to customer service to resolve. Half the time they don’t bother to note it in the computer and you have to explain it over and over…I survive on a limited income and I would really like to bill them for my time.
March 31st, 2008 at 9:06 pm
Just like every one else. We are recieving charges for service we did not order. I have sent this email. We have not recieved a response or a credit for the charges. (email we sent to Ringtone Times: PLEASE STOP charging my cell phone bill for charges we did not order. This company, now owe’s us $36.00. Please credit this amount to my Alltel bill. I have contacted my cell phone provider twice and I have replied to the text msg to STOP. I think that is really cool that the listed phone # for your company (1-877-225-1198) does not work. That is very professional!!!!!
Thank you, for attending to this matter ASAP. If you have any questions regarding this matter, please feel free to contact me anytime time.
Becky Shaw
xxx-xxx-xxxx - (This # works) We also are considering changing cell phone providers. Due to they do not want to help us and they are allowing the charges to happen without our permission. We believe the cell phone provider should have some responsibility to protecting their customers.
Becky Shaw, Amarillo,Texas
April 4th, 2008 at 1:51 pm
I have been billed for months at $9.99 plus tax for 66047 Mm Text Alerts which I never subscribed to. This charge is on my son’s phone, who is a minor. I also talked with Alltel only to be told that they could not stop it or credit me the costs. How can Alltel be required to collect charges for a third party and not get anything out of it. I find that really hard to believe. I can assure you that as soon as possible I will go with another cell phone provider. If all subscribers do the same, Alltel may sit up and take notice.
April 4th, 2008 at 2:01 pm
This is to Kyle: Regardless that a third party is involved, Alltel is paying the bill with our assumed consent and refuse to block this service. So, they are ultimately responsible Creditcard companies accept responsibility for fradulent charges on your bill with one phone call and go to battle for you, no matter the amount. Bottomline, Alltel simply does not care about its customers. File your complaints with their corporate website. At least someone has “responded” to me there. Until then, everyone should just sumit their payments with this amount deducted. If all their customers do this maybe someone will finally take notice. Tell your friends and have them pass it on. Use your email contacts. Thankyou.
April 5th, 2008 at 1:25 pm
I have just got on the website and i keep on getting textes that did’t have nonthing to do with the question they ask me and i was tryin to tell them to texting me but they keep on and they took all my money off my phone even know i text STOP to them so if if i was u i would not use this service never in my life time now i give me my money back i can’t talk on my phone nomore
April 5th, 2008 at 8:10 pm
I have tried for several months to get these charges off my Alltel with no help or success. I think Alltel should block these type of charges when the customer requests it or at least provide information on how to contact that company. This is very frustrating as well as costly. I will be leaving Alltel when my contract is up due to this unsettled billing disagreement.
April 12th, 2008 at 8:31 pm
I have been billed $89 for acxess web charges. From what I can tell from my bill, they are all ring tone charges. The first charges appeared in Feb 08. Alltel credited me back the charges. I put a block on my phone for rigntones, but they still kept coming. Alltel says that the block stops some ringtones, but not purchases made from Axcess web, or the internet. i took my Motorola V3 to the alltel store and no ringtones were on my phone, and from what the tech person said was that there have never been ringtones on my phone, but he said the purchases were valid based on that the Mobile Id number were used to buy the ringtones. This made no sense since there were no ringtones on my phone. I have talked to fraud dept, customer service, and went to the alltel store to fight this, but they will not budge. Since I am a law school student, I think it would be fun to see if I can fight this legally, but so far I have not found any direction to go from. Basically so far I have drafted a letter of dispute to send to Alltel. I recorded a phone call with customer service rep and manager, I got there employee IDs also, discussing the situation. I have made a complaint with the fcc adn bbb. It seems that alltel does not care because they are such a large buisness, but I have time to spend to find out if there is a way to make them change the way they charge people for fradulant charges. I hope to post some better news when I found out how to pursue the matter legally.
April 17th, 2008 at 11:57 am
I to have the chg. $9.99 this month on my granddaughter phone,she did not make the call,but is not sure if maybe a ‘friend’ might have. 66047 Mm text alerts has to be a scam,i can find no info for them on google. alletl says text them with “stop”..I hope this works,but after reading these messages I am not sure if I want to open the door for more trash from them or anyone else either..I will talk to alltel billing. I have been with Allel since ‘94. I will re-post if I have any success.
April 17th, 2008 at 6:26 pm
I too am having a problem w/ 66047 and in researching, it seems I am going to be out alot more than the two months they have charged at 9.99 each, w/out us requesting it. I wanted to send this link for everyone to check out, esp for PAUL ESQUIBEL. Its about a lawsuit for cingular and sprint for the same stuff, they settled. Everyone I know an awesome attorney. I cant even find a number to contact the bearers of 66047 to talk to someone so many of you are far past me.
Something has GOT to be done about this soon. My prayers are for everyone!
April 17th, 2008 at 6:32 pm
oops, forgot the link….
http://www.ucan.org/telecommunications/wireless/settlements_in_cell_phone_spam_and_ringtone_ripoff_cases_against_cingular_and_sprint
April 17th, 2008 at 6:33 pm
Update: this is part of the service agreement from alltel which tries to make it seem that you can not take alltel to court, but it does not prevent someone from taking alltel to civil court. Bad thing is, federal law governs telecommunication
ARBITRATION
ANY DISPUTE ARISING OUT OF THIS AGREEMENT OR RELATING TO THE SERVICES AND
EQUIPMENT MUST BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION, USING THE WIRELESS INDUSTRY ARBITRATION RULES.
INFORMATION REGARDING THIS PROCEDURE MAY BE FOUND AT http://WWW.ADR.ORG. EACH
PARTY WILL BEAR THE COST OF PREPARING AND PROSECUTING ITS CASE. WE WILL
REIMBURSE YOU FOR ANY FILING OR HEARING FEES TO THE EXTENT THEY EXCEED WHAT
YOUR COURT COSTS WOULD HAVE BEEN IF YOUR CLAIM HAD BEEN RESOLVED IN A STATE
COURT HAVING JURISDICTION. THE ARBITRATOR HAS NO POWER OR AUTHORITY TO
ALTER OR MODIFY THE AGREEMENT OR THESE TERMS AND CONDITIONS, INCLUDING THE
FOREGOING LIMITATION OF LIABILITY SECTION. ALL CLAIMS MUST BE ARBITRATED
INDIVIDUALLY, AND THERE WILL BE NO CONSOLIDATION OR CLASS TREATMENT OF ANY
CLAIMS. THIS PROVISION IS SUBJECT TO THE FEDERAL ARBITRATION ACT. YOU
UNDERSTAND AND ACKNOWLEDGE THAT BY AGREEING TO THIS ARBITRATION CLAUSE,
YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL. filing for arbitration cost anywhere from 125 to 800 an hr, and earch party is responsiable for the cost. It would be cheaper to file a civil case against alltel
April 17th, 2008 at 8:13 pm
Back in October of 07 I purchased cell phones for my family thru our local phone company. In November of 07 I discovered that on one of the phones there were charges from Mqube which went under the disguise of Veri Sign, SMS and then Mobile Messenger. Since November of 2007 I have been working with my local phone company to stop these charges. We follow all of the instructions that we were supposed to but amazingly every month right before my phone bill goes oout the csubscriptions get renewed. I know that my daughter is not doing this becuase we even changed her phone number to try and stop them. This is clearly a scam and to make it worse, my local phone company is powerless to do anything about them. I am now tothe point where I am threatening legal action and I have found out the Mobile Messenger is a firm in Australia. All of this seems to be connected thru AT&T and no one there cares at all about my problems. Needless to say that I am not paying the charges and my local phone company is now trying to charge me with late fees even though they know what I have been going thru. I have put parental controls on the phone to block any subscriptions or downloads and that doesn’t even seem to work. I am angry and frustrated and if there is anyone who can provide me with any assistance I would appreciate it. I will be monitoring the blog so just reply to Frustrated in SC.
THANKS!
April 17th, 2008 at 8:53 pm
Up-date for the 66047 scam. the Company is called MQUBE.The phone # is 1-8000-235-7105 This is a recording and sounds like to me to be a clearing house,but the recording does clearly state the charges will be stopped and will not re-appear unless you are crazy enough to “sign up again with one of their many scams again”. I was hesitent to put the cell phone number into their system,cause i am not sure how they recieved it the first time,but I did. If wierd things happen i will drop the number. I thanked the Alltel rep for her help,she was great,she willingly admited the 3rd party billing scenario is getting out of hand,she stated they are getting more calls about these scams recently.
I hate more laws,but this 3rd party crap needs some attention from the top.
thanks for reading my vent,,hope this info can help everyone. I will re-post when I see the chgs. dropped on my next bill or if wierd things start happening on this number.
GOOGLE mqube,very intersting,seems to be more than one version,some class action lawsuites are pending. what a SCAM
April 17th, 2008 at 9:10 pm
OOPS..1-800-235-7105,,sorry ’bout that,,had a happy finger. Anyone missing a 0 sorry,I placed it into post 68.
April 17th, 2008 at 9:13 pm
Mqube has me a little irratated,I recieved zip,,zero accep headache# 13 form these scammers. I can’t believe they can scam millions of people outta $10.00/and more and make them spend many hours trying to deal with the “not requested” product……WELL here is some more info..
Every time a consumer buys something, it gets billed to his or her cell phone. The carrier collects it, keeps about 30% to 40% of the proceeds and sends the rest to m-Qube, which then shares a percentage of the balance with the content provider. While m-Qube won’t disclose actual sales figures, Glass says its revenue grew 1,300% in 2005 over 2004.
the wording ‘consumer buys something’is a crock.
Here is the artical from Forbes..
http://www.forbes.com/investmentnewsletters/2006/02/09/m-qube-verizon-wireless-in_nh_0209unwired.html
April 17th, 2008 at 9:45 pm
I had 2 months of charges on my Alltel bill fromm this company. I was fortunate enough to get a refund from the company, explaining that the subscriber was a minor. Service was cancelled in April. This month I received another $5.99 for the same service that had been cancelled. I called CSW, they said that they didnt submit the charge. Alltel said they did. Now I’m stuck with paying the $5.99 charge. This is like a snowball rolling downhill. What can be done to stop this??????????????
May 8th, 2008 at 10:53 am
i am getting charged 4 something i never authorized which is insane … how can i be charged to a pre-paid phone i can barely afford being un-emploed ..hopefully someone can put a stop to this…
May 21st, 2008 at 8:22 pm
My charges have been droped afeter using this # 1-800-235-7105. This months bill is clear of all the 66047 scam charges. Hope this helps you
May 21st, 2008 at 10:26 pm
you people are probably victims of cloning, see below.
http://www.fcc.gov/cgb/consumerfacts/cellphonefraud.html
What Is Cell Phone Cloning Fraud?
Every cell phone is supposed to have a unique factory-set electronic serial number (ESN) and telephone number (MIN). A cloned cell phone is one that has been reprogrammed to transmit the ESN and MIN belonging to another (legitimate) cell phone. Unscrupulous people can obtain valid ESN/MIN combinations by illegally monitoring the radio wave transmissions from the cell phones of legitimate subscribers. After cloning, both the legitimate and the fraudulent cell phones have the same ESN/MIN combination and cellular systems cannot distinguish the cloned cell phone from the legitimate one. The legitimate phone user then gets billed for the cloned phone’s calls. Call your carrier if you think you have been a victim of cloning fraud.
this is a reality.
plus, you should know that phones can have viruses. if you have your bluetooth is always on or active searching, a virus can move from phone to phone. these virus may transmit your personal data for cloning.
phones aren’t so cute now are they.
May 29th, 2008 at 12:05 pm
my minors phone has been charged for the 66047 scam for 3 months. called alltel first 2 months, they said they would contact the company and have it stopped….it did not. then they said we must have ordered it again, we never have.now we have had the phone turned off for over 40 days and this B.S. charge has showed up again. will try the # for mqube and see what happens.
June 10th, 2008 at 7:17 am
I person started a cell phone plan for me under her name, i paid my bill, changed my number and treated as it were mine because i am paying it, my bill was coming to my address, she was upset because i changed my number and she called alltel customer service they put a block on my ability to access my account online and i cannot receive my own bills,they are now going to address where she can share my information with everyone. i have a seventeen year son with a phone on that plan also and now his information, phone numbers he calls and who calls him can be shared with everyone. i cannot even have it transferred in my name, what legal rights do i have?
June 13th, 2008 at 6:17 pm
I have received bills for this “access playphone ringtone service” that I never subscribed to. Alltel is no help. They say that they don’t sell my cell phone number to any 3rd party vendors and I will have to contact playphone. I called playphone today and they said that it would be unlikely for me to get a refund because I subscribed with a 4 digit pin. I have no memory of ever subscribing to any ringtone service. I am pissed that alltel is doing this to a loyal customer of 4 years. I want to know if there is anything that I can do to get a refund. Go to http://www.playphone.com to find out more. I did and I know for a fact that I had never seen that site before in my life, I can’t remember ever signing up. SCAMMERS!!!!!They should burn in hell along with Alltel.
June 23rd, 2008 at 5:56 pm
I am a new customer of Alltel. I have Alltel service for approximently 1 month.I have been charged for Axcess purchases of 55.93 that I did not subscribe to. According to CSR I am not intitled to be credited for these charges. I did not subscibe to these so I feel intitled to be credited back.
June 30th, 2008 at 8:26 pm
I am the Admin for about 50 Alltel phones. Premium Axcess charges regurally show up on certain numbers that are never ordered. I’m told that Alltel can do nothing about this even though I have told them that no Premium Axcess charges are authorized. With all of the phones, I usually have $5 to $50 per month extra to pay. This should be illegal, but I’m informed that it is not.
July 1st, 2008 at 10:25 am
IT sucks… but really… the “small” american is just going to get fucked in the ass by the goverment, big business, regulations, laws, cops, and so on. The only way to deal with it is to either not buy it… dont do it… or ignore it. I choose to ignore it… The easiest way to spend your time on this planet is to float right thru… and maybe if your lucky, opportunity will meet with your skills and ingenuity and work out for you.
July 9th, 2008 at 5:24 pm
has been charge for different thing that i did not order
July 18th, 2008 at 8:41 pm
i have been bill 9.99 a month for over 20 months on 2 of my phones adn i have a comeral account and this stuf was expose to have benn locked to were i could not get it adn i tryed for over 18 months to get it stoped be for i could finily get it stoped it was causting me 30.00 a month the who time andtell i was finily able to get it stoped and alltel said thay coud not help with it all thay did was give me a phone # adn could not ever get ahold of any body at any of the phones # i was given i keep a close eye on my bill now
alltel should be able to stop any extra billing on thair bill but thay say thay can not
thay does not make any since to me for thay have to send the check to these companys to pay what thay are paying all thay have to do is put a stop on your bill to thes companys and not send them any money
that is a scam in my books
July 18th, 2008 at 10:58 pm
My Alltel bill was charged $9.99 for something called “Yurcrush”. I called Alltel and told them that I had NEVER ordered or authorized this and that I wanted the charge removed. They told me that I must have ordered it, by some type of text message I received and that I had entered in a “pin” number to get the service. I adamently stated that I had NEVER done this and that I don’t even use text-messaging. I was told that there was “nothing that they could do” and was then given a toll-free number to call. I have been an Alltel customer for 15 years and was extremely upset that they would not help me. When I called this number it was for a company called “Atrinsic”, I believe. I explained the whole situation again and was basically told again that I had ordered this service which I had NOT ordered. Eventually, I convinced the person to cancel the service and that I wanted my money refunded to me. He also put a block on all of my numbers so that this company will not scam me again! We will see what happens!
July 24th, 2008 at 1:00 pm
I went to AZ lyrics and got offered a complimentry ring tone. I clicked on it and it transferred me to a site that told me to follow 3 simple steps. I did this. No where did it mention that I would be charged. Until I did the 2nd step. It sent me a msg saying that I had subscribed to a service and that I would be charged $10 a week. Guess which company? Dada.net, I have contacted Azlyrics and asked them to account for any cost that I might incur as a result of this con that they are promoting on their site.
August 9th, 2008 at 1:12 am
my 14 year old son’s friend signed him up for a dating service over the internet. Now we are being billed for $9.99. This shouldn’t be allowed to happen!
August 9th, 2008 at 3:54 pm
Current Alltel bill showed two charges of $9.98 under a minor’s phone number. Alltel said it was a third party and they would not be able to reimburse and gave me a phone number that is useless. The phone number states to contact them by email. I have asked for reimbursement and even stated I would file a Police report. Has anyone had any success in being reimbursed and stopping this madness?
August 17th, 2008 at 5:11 pm
This is an update from my July 24th posting. I did get my $9.99 refunded to me! The message I had on my bill was 44577 Yurcrush Alerts. Alltel told me to call 1-800-387-0290 (Company is called Atrinsic). As I mentioned before, I demanded a refund and a block put on all future charges. I did receive my refund last week and I just got my most recent bill from Alltel. There were no additional charges for the above service. It still is very scary to think that these charges can just appear on your statement without your permission. I also think that Alltel should do a better job of helping their customers take care of these bogus charges especially when they are putting them out on THEIR bill to us and evidentally collecting money for these scammers. Anyway, it appears that my problem has been resolved. I definetly will be keeping a close watch on my bills from now on. Good luck to all of you!
August 19th, 2008 at 2:38 pm
Wow. Everyone on here needs to go back to school for some basic grammar and spelling help. How exactly do you all feel you will receive any assistance from companies in these types of situations when you all look like a bunch of trashy, uneducated fools in writing???
August 28th, 2008 at 11:39 am
I was charged $9.99 for Yurcrush Alerts on my Alltel bill. I called Altell to have it removed and they said that I had to go to my last text message and type in “Stop”. After which I would receive a text message with a phone number to call to request credit for the service. I informed Altell that I was not paying this portion of the bill.
September 23rd, 2008 at 3:34 pm
Lets unite this is %^&&^$# that “third party” companie have access to our ALLTELL accounts - and UNAUTHORIZED by us! This is my THIRD time getting charges off my bill. Then suddenly 3 months later - [ppf - they are back. I am sick of it.
September 23rd, 2008 at 3:54 pm
I have been charged for 2 months for this service @ $9.99 ea and I don’t even know what it is. Alltel told me to text message them with “stop” and it would stop this but now they are wanting to charge me $19.95 I don’t know what else to do. The phone number given on a text message that I got from them said to go to mobilesupport@helpdesk.com to fix this and I can’t seem to find the right one to go to. Can you please help me
September 29th, 2008 at 7:18 pm
I have the same issues. I’ve been charged $9.99 for months and last month $19.95 and don’t know what to do. Nothing was authorized but yet the money is deducted from me.
September 29th, 2008 at 10:14 pm
We just got our Alltel bill today and it was extremely higher then usual. Upon further looking, we had a $9.99 charge from Joke Alert and another $9.99 charge from Game Tips. I was told they are a 3rd party subscriber for text messages. HOld on, I do not have text messaging on my cell phone. The Alltel rep told me that we possibly went to a website for the Game Tips and punched in our cell number and that is why we are seeing this charge. News to me.
Good news is the Alltel rep told me they will be emailing the company on my behalf to have it removed from our cell phone and she refunded me our money.
That was the second time I had to call, the Joke Alert was on our bill before, then it disappeared for two months and now it all came back.
I hope this insanity stops very soon. I was also informed that they keep getting calls about those charges, she made it feel like it was something fishy going on, not with the customers, but with this 3rd party charges. Well, I hope they do something about it or they are losing a customer!
October 11th, 2008 at 10:52 pm
The last two months billing had Yurcrush Alerts charge of $9.99. First month they took it off and told me about if I receive a text, to say STOP. No text has ever been received, now new bill still has them on with another $9.99 charge. There is no information/phone number on the bill so that I can contact this ?company myself. How do I get this off for good!
November 7th, 2008 at 9:47 am
Today I recieved a text message from your company, out of the blue, I haven’t even heard of “Playphone” and the next thing I know, my prepaid phone balance is at $ -1.55 ( a negative balance) when my original balance was $8.44 . So I called my Alltel company and explained the situation to them, and they searched out my account history and found out that I was charged $9.99 for the text message that your company sent to my phone, when I have never subscribed to your third-party service. You people are a fraud, I didnt even order this but i still got charged 9.99 for nothing and my phone carrier says oh there is nothing they can do on their side. I didnt even receive no ringtones, no songs, no nothing. I have never come in to contact with your service, so how/why is it that I got billed by you ? When I called my phone carrier they told me I had to have signed up for this and I even put in a code to accept this. Never Did. I am a full grown adult not an idiot. I think I should know what I subscribe to. This is a misleading SCAM. I do expect to be credited for all charges but I am sure there are thousands of people out there not knowing what is going on…. I want a full refund, or I will be happy to take this up legally.
November 16th, 2008 at 12:45 am
I am being charged for this and have been for a while and did not realize it. I don’t even know what this is… and the customer service people are not helpful.
November 20th, 2008 at 4:42 pm