OpenMarket | SimpleWire | Qpass Complaints
If you have received charges on your wireless cellular phone bill from OpenMarket | SimpleWire | Qpass for mobile content subscriptions (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized them to bill you for, tell us your story!
–Report Unauthorized OpenMarket | SimpleWire | Qpass Cell Phone Charges–
OpenMarket | SimpleWire | Qpass Websites:
www.simplewire.com
www.openmarket.com
www.qpass.com
Who Is OpenMarket | SimpleWire | Qpass?
According to SimpleWire’s website, SimpleWire, Inc. is a premium billing and messaging aggregator whose aggregation services provide a direct route into each mobile operator’s network for the delivery of text-messages, premium content, cross-carrier short-codes, billing transactions and other value-added mobile services.
In May 2006, Qpass, a digital commerce software and solutions company, announced that it had completed the acquisition and integration of Simplewire, Inc. and made it a part of Qpass’ OpenMarket Business Unit. OpenMarket Exchange is a business of Qpass, the Digital Commerce Division of Amdocs.
According to OpenMarket’s website “Qpass customers include Cingular Wireless, T-Mobile International, Vodafone, Sprint, SunCom, Alltel, US Cellular, and Skype. Qpass serves more than 185 million mobile subscribers and more than 100 million Web portal, Wi-Fi and VoIP users worldwide. The Qpass technology platform processes tens of millions of premium services transactions per month and has processed more than 500 million premium downloads since the company’s inception, representing more than US $1.3 Billion in gross retail consumer sales.”
Contact OpenMarket | SimpleWire | Qpass:
Qpass | OpenMarket
2211 Elliot Avenue, Suite 400
Seattle, WA 98121
+1.248.286.2800 (phone)
+1.206.830.7777 (fax)
Simplewire, Inc.
27777 Franklin Rd
Suite 1545
Southfield, MI 48034
United States
Phone: +1.248.286.2800 (US and Canada)
Fax: +1.734.527.6124
Related OpenMarket | SimpleWire | Qpass Search Terms:
OpenMarket, SimpleWire, Qpass, Open Market, Simple Wire, Qpass
–Report Unauthorized OpenMarket | SimpleWire | Qpass Cell Phone Charges–
I found an advertisment for a free hunting ringtone and went to the website where I had to make a user account. Two days ago I find a $9.99 charge on my bill. I never even found a ringtone I wanted. And never downloaded anything.
December 3rd, 2007 at 3:47 pm
I recieved a $9.99 charge on my phone bill and I never purchased any thing from the site. I went on a site that was supposed to have a complimentary ringtone and they didn’t have what I wanted and I ended up with a charge.
December 3rd, 2007 at 3:50 pm
This website was the worst one for me. I now have a $19.99 charge and I didn’t purchase anything and they keep sending text messages to go to their site.
December 3rd, 2007 at 3:52 pm
My 11-year old daughter started receiving horoscope text messages. I immediately called Verizon and they told me to block text messaging. I ask if there were any other charges associated with these on my account and was told no. Then, I received my bill which had a 9.95 charge on it from Open Market. I called Verizon again and they told me to text message to cancel it but I had already blocked text messages based on the advice of my last call. So, they gave me a 800 number which I called numerous times with no response. Now, another 9.95 charge appeared on my bill. I am furious. No human being in their right mind would pay 9.95 a month for a horoscope. Why is Verizon letting these companies do this without our permission. My daughter says she did not sign up for anything. An 11 year old doesn’t have the legal authority to do this anyway. I’m ready to take action.
January 29th, 2008 at 4:04 pm
My little brother signed up for this and didn’t know he would be charged monthly and he never downloaded anything either
February 19th, 2008 at 4:40 pm
I recently went online to search for a specific ringtone and was linked to a “complimentary” ringtone by OpenMarket, which requested that I provide them my cell number and could then download the ringtone I wanted. I provided them the number, but not download anything from them and even canceled the “service” immediately when I saw that they didn’t even have the ringtone I was looking for.
Despite my canceling of the “service” and never having downloaded anything, I was charged 9.99 on this months bill. When I provided my cell number to the website, nothing was listed saying that I would be charged a fee, nor signed up for anything.
I am disputing this charge and am amazed that a company can do business in this way, charging people after not even telling them there will be a charge, and then also charging them after their immediate cancellation of their supposed “service”.
-Melissa
February 19th, 2008 at 8:53 pm
My recent Alltel bill had seven charges for $9.99 from this company. I have no recollection of ever seeking a free ringtone from anytone; these were certainly not authorized charges. Someone should sue these ripoff artists!
March 1st, 2008 at 4:36 pm
I can top all of you guys. 2 months ago I started recieving 9.95 charges on my cell phone from openmarket. But I didn’t go to any website, download any ring tone, or anything. I didn’t even know what it was till I looked it up online. and I certainly didn’t authorize it.
March 10th, 2008 at 10:25 pm
I have TWO $9.99 charges on my cell bill every month. I tried calling the “contact number” listed for them (them being OPEN MARKET) and it is not a valid number.
I am not sure where to go with this.
I was searching for other company contact info when I found this site.
March 11th, 2008 at 1:36 am
Marketing form should be unchecked by default when signing up for wireless communication. Either I did not see the signup marketing authorization form or it was now shown until after I signed up. It would appear that AT&T sold my 3 day old cell phone number to “marketing enterprise subscription” out of phoenix at 1-866-211-0264. If there is a class action lawsuit to get them to default the signup to “no” please let me know.
March 17th, 2008 at 4:37 pm
I just went through the samething through this company and mblox I put a parental block on my son’s phone, was reimbursed charges from AT&T so this shouldn’t happen again to us as the charges added up to about $50.00. You may also put a purchase block on your phone if you do not buy ringtones, etc… It’s worth it or have a pin set so if it’s a required purchase you need to enter a pin first to authorize the purchase…
NEVER EVER open a text from someone you don’t know, at least this is what I told my son, just delete it. It’s just like getting email don’t open it if you don’t know the person that sent it to you.
It’s too bad that companies like these can get away with this, automatically charge you for their service that you NEVER signed up for
March 24th, 2008 at 7:33 pm
i’m reading all this coments. please stop charging me and refund my money for the last 5 months $600 dollars. WE DON’T WANT TO TAKE THIS CASES TO COURT. THANKS
May 23rd, 2008 at 6:24 am
Qpass is just the company that processes the bills–tehy don’t make or sell content. You should check with your carrier as to how those charges get sent to Qpass because teh people there can’t really help you.
June 5th, 2008 at 1:54 pm
Open market started two months ago with 3 charges that came just over 30 dollars. I immediately contacted my cell carrier to have it taken off. They apologized and removed it so last month I recieved a charge for 9.99 and it was removed. This month I recieved a charge for 9.99. I don’t understand why I am being charged an extra 10 dollars a month. I would like to sue them. If I didn’t review my bill I would be out of hundreds of dollars. I don’t want to pay for something I never even requested.
June 14th, 2008 at 12:51 pm
checked the cell phone bill today..saw 4 charges of 9.99 each (not including fed tax, etc)..2 on my phone, 2 on daughter’s phone..all for services not signed up for or websites visited..called numbers given and all the same number despite being ‘different’ companies. Will be contacting AT&T and FCC
September 8th, 2008 at 7:24 am
please remove me from this subcription on number
September 18th, 2008 at 11:37 am
remove me from you subcription list for number
September 18th, 2008 at 11:38 am
cell phone #919-268-5583.My 13 year old grandson subscribed to ring tones without permission, believing the advertisement that it was free. This used up all of his prepaid minutes. This phone is in my name. Please discontinue this service.
October 24th, 2008 at 4:02 pm