Cingular Wireless | AT&T Mobility Complaints
If you were wrongly charged on your Cingular Wireless or AT&T Mobility cellular phone bill for third party mobile content subscriptions or services (i.e., for ringtones, premium SMS text messaging services, ring tones, joke a day programs, wallpaper, screensavers, SMS text alerts, etc.) that you never authorized Cingular Wireless or AT&T Mobility to bill you for, tell us your story!
–Report Unauthorized Cingular Wireless| AT&T Cell Phone Charges–
What Is AT&T DirectBill or DirectBill Communications Downloads?
According to AT&T’s website “DirectBill lets you purchase MEdia products such as ringtones, games, and graphics online or on your phone.” The charges are billed to your AT&T wireless phone bill. If you make purchases online or on your phone, you are eligible for DirectBill. DirectBill allows access to downloads with no need for a credit card.
How To Cancel An AT&T DirectBill subscription:
According to AT&T’s website to unsubscribe from a DirectBill subscriptions you need to go to www.wireless.att.com/directbill, login with your ten (10) digit AT&T wireless phone number, have your phone/device ready to receive a free text message with an eight (8) digit secret code needed to complete your login, enter the eight (8) digit secret code and select the subscription you wish to cancel, follow the instructions and then log into your account.
How To Block All AT&T DirectBill Communication Download Purchases:
According to AT&T’s website, you can block DirectBill purchases from your wireless phone/device by following these steps:
1. Log onto MEdia Net from your cell phone device.
2. Go to My Account on the MEdia Net menu
3. Select Parental Controls
4. Select Purchase Blocker
You can also contact AT&T Customer Service.
Contact Cingular Wireless | AT&T Mobility:
AT&T Customer Service
1-800-331-0500
Cingular | AT&T Related Tags:
ATT, AT&T, Cingular Mqube, billing, m-qube, mblox, Cingular prem_sms, Cingular complaints, Cingular billing, Cingular bill, Cingular bills, Cingular charge, Cingular charges, jamster, victim, scam, ripoff, DirectBill, billed in error, directbill, directbill communications, directbill download, directbill communications download, unauthorized, never ordered, directbill download detail, directbill communication, directbill communications downloads, directbill download details, purchaseblocker, purchase blocker, MEdia Net, $9.99, $5.99, $3.99, ringtones, SMS, AT&T Mqube, AT&T prem_sms, AT&T complaints, AT&T billing, AT&T bill, AT&T bills, AT&T charge, AT&T charges, billing issues, communications download detail merchant, dispute cell phone bill, understand your cell phone bill, Premium TXT Messaging
–Report Unauthorized Cingular Wireless| AT&T Cell Phone Charges–
Out of the blue, started getting erroneous charges for data transfer when I never use my device for internet nor for IM or Bluetooth.
September 6th, 2007 at 3:21 pm
I did NOT order anything or download anything. I don’t do text mesages.
September 11th, 2007 at 8:24 pm
The charges I don’t understand them.
September 11th, 2007 at 8:25 pm
AT&T is aiding and abetting the posting of spurious charges for services such as Mblox which costs as much as $29.99 per month.
If you call and ask for a Purchase Block to be put on the account, the trick AT&T uses to dissuade you from putting a Purchase Block is to say that “A Purchase Block will not stop people from sending you text messages to buy services”.
While that is true, you need to insist that they do put a Purchase Block.
I hope everyone who has been hit with this MBlox scam on AT&T Wireless complains to them and to their State Consumer Affairs dept. to put a stop to this.
September 19th, 2007 at 11:13 pm
I did try to utilize their download site and was willing to pay the $9.99. I did receive my access in. However, when I tried to login to the site, it would not allow me to enter. I attempted the login multiple times and two different computers. I text them back telling them I was unsuccessful in accessing their site and to not charge me the access fee. No response and I was also charged.
September 27th, 2007 at 12:46 pm
Erroneous 2 charges of $19.99/ea ($40!!!) started appearing of my bill from m-Qube, Inc.. DO NOT subscribe/order, etc. anything thru my phone or on websites for my phone! Had previous problems with Mblox for 8 months! 2 charges of $9.99/ea appearing on my bill for 8 months and could get it cancelled. Did not have this problem thru Sprint!
October 3rd, 2007 at 9:40 pm
I’ve been having major problems with getting billed for service I didn’t download or subscribe to. They include a 29.99 monthly fee for EMEXUS from Mblox, and the others are random downloads with AT&T media Mall name on them. I called over 1 month ago and was told they would stop and I would recieve a credit. TO my surprise the next month I recieved an additional 42.46 on my phone for the very same service and no credit. Now at&t tells me it will be at least1 or more billing cylces to recieve my over $200 in credit back. Meanwhile they say I have to pay my bill with these unauthorized charges on it or my phone will be cut off!!
October 8th, 2007 at 3:20 am
I had several DirectBill charges by three different Merchant names: eBay Alerts/Verisign Inc, OpenMarket and m-Qube Inc.
These different merchant names are not from a third party, but from your own cell phone provider. The Merchant Contact phone number will match your cell phone provider customer service number.
October 12th, 2007 at 11:09 am
Received phone bill; had m-Qube Inc. bill for joke of the day. my husband never downloads anything and was on his phone! replied to have removed and they replied they removed. three days later says, you are not signed up.! October bill has charges!
October 20th, 2007 at 11:01 pm
i called to cancel.for they can stop sending me messeges adn the next day they startes sending me again i want it cancelled
October 22nd, 2007 at 11:33 pm
Got my first monthly bill with 20 bucks billed from M-Qube. When I purchaced my phone package I asked that there be no way to purchace services from the phone. No internet. No nothing. I was told not a problem, this was set up. Now I got a charge. AT&T was good about deleting the charge. Watch your bills like a hawk.
October 29th, 2007 at 2:33 pm
My daughter’s line had the 21.99 charge this month…not sure if she downloaded it purposely or not (she is a teenager) but was downloaded thru a text message sent to her phone…AT&T did remove the charges for me…watch your kids phones and your bills closely.
November 5th, 2007 at 6:17 pm
I have tried for 3 months to have a credit and get m-Qube Inc. removed from my bill. It is still on there. This phone has text and internet blocked already. Who do we talk to to get it fixed?
November 8th, 2007 at 4:10 pm
i have m-Qube Inc for several month now never described for it or even heard of that company please refund money at once
November 11th, 2007 at 2:00 am
3 mysterious charges showed up on my bill for my teenage son’s phone. One was for m-Qube Mobile Messenging. Others for Mblox Bullroare and Thumbplay/Open Market. He has no clue how he authorized this to happen and does not recall ordering anything online or thru any kind of text. Like others, AT&T will only credit account after they receive credit from the 3rd party company. Then we will receive credit. The more I learn about this decption directed at kid’s mostly, the madder I get!
November 14th, 2007 at 2:55 am
My iPhone just got charged by M-Qube for $19.99 this month and im a teenager, my mom saw that and got mad but i never download anyhing or ever even heard of this stupid Inc. please stop this, this is ridigulous
November 15th, 2007 at 4:54 am
I would like to cancel the EBillit section of my bill. My son doesn’t use that anymore and we’ve tried by phone to get it off my bill, but to no avail. My home phone # is xxx-xxx-xxxx. The current charge to me is $30.90, AOL online service monthly fee… Please cancel that portion of my bill.
Thank you
C. Reynolds
Indianola, MS 38751
November 27th, 2007 at 8:20 pm
I did NOT order anything or download anything. I don’t do text mesages. AT&T will only credit account after they receive credit from the 3rd party company. I did NOT order anything or download anything. I don’t do text mesages. At&T should never let third party charge without customer approval ! This is IRRESPONSABLE from AT&T
November 27th, 2007 at 8:34 pm
I have ATT and they took care of it, right away, we’ll see .I also called m-cube and got unsubscribed. It was deal or no deal on the internet I was subscribed to and did’t know it, what a scam. I took off all text messaging, media net and picture messaging off my phone.
December 7th, 2007 at 11:33 pm
Did not order this m-Qube $9.99 monthly subscription. I have no idea how it got charged to my account, but AT&T credited it back to us without much hassle.
December 7th, 2007 at 11:48 pm
Had a charge for 4.99 + tax on my account for “DirectBill Download.” The Cingular rep asked if I’d been receiving any jokes of the day, horoscopes, etc. daily - I had not. She is putting a refund for the charge on my NEXT bill. She is stopping that subscription. And she is also emailing me a pin number so that I have to enter that pin number to accept a subscription in the future. I didn’t even have to ask for the purchase block, she just did it, which was nice. Hopefully this takes care of it.
December 17th, 2007 at 3:21 pm
I did not order service fro m-Qube Inc. or Upoc Networks and was charged for them on my bill. I want them removed
December 21st, 2007 at 2:37 pm
I was billed by mQube for $19.99 this month. I don’t subscribe to things on my phone, such as “Funmobile” for which I was charged.
December 27th, 2007 at 10:00 pm
I was billed by mQube for $19.99 this month. The itemization statement is not clear on the charges either.
December 28th, 2007 at 1:34 pm
I was charged 19.99 three times in one month. I called AT&T and they credited me with no problem.
December 30th, 2007 at 2:31 am
i was charged 19.99 by mQube this month. i cancled it two weeks ago and they are still charging me
December 30th, 2007 at 9:13 pm
Have had similar experience as those described by others. Charges appear out of nowhere. When I have called AT&T (and on previous occasions Cingular), they readily agreed to refund charges. When this first happened to me about a year ago, Cingular also said they’d block these charges in the future. They obviously did not do so however, as charges from Motricity and M-Qube showed up again on my November and December bills. Called AT&T today. Again, they agreed to refund charges, but said there is nothing I can do to prevent future purchases of “communication downloads”. The AT&T rep also insisted that someone approved of these charges by text message or mobile web. This is NOT true. I asked what else I could do to formalize my complaint and he said he’d leave a note for his supervisor. I’ll be pursuing further with FCC and others. This is outrageous!
December 31st, 2007 at 8:06 pm
I’ve sent an email to Dateline NBC asking them to look into this, along w/a link to this website so they can read the complaints themselves. There’s more than one kind of “predator”.
I’m also going to contact all my local TV Stations here in the Boston area where I live, asking them to look into this, since m-Qube is located in Watertown, MA which is a stone’s throw away from Boston. These wireless phone carriers all $UCK. I also filed a report w/the FCC..just do a search and you’ll find their website. Regardless of whether they credit you w/out hassles, or don’t credit you…it’s about them doing it in the first place. How much of this is never caught by someone…how much profit is being made? What comes next? This needs to stop now.
January 3rd, 2008 at 12:54 am
I was able to get T-Moble to block the unsolicited “RingAZA” text messages after contacting the top level of the Customer Service Dept. I was not an easy task but all the documentation I had helped. I also contacted the FCC which was usless and the Attorney General’s Office in Colorado where RingAZA is based. Nothing yet!
January 3rd, 2008 at 4:23 pm
Complained about unwanted services tacked unto my billing. $2.99 for roadside service and $4.99 for text messaging. never ordered or wanted. Did not notice for 3 years and total of $287. AT&T would not do anything about it. Have complained to Atorney General
January 6th, 2008 at 5:48 pm
I just got a new phone and new number from at&t and I have been recieving annoying jokes of the day via text message. I never subscribed and was told it is impossible to stop them by an at&t customer service rep. I am being charged for these and looking online it seems it is a common problem. I am totally frustrated! I can’t even unsubscribe because the number comes back as invalid. What a scam! Help!
January 8th, 2008 at 2:21 am
Just received a huge Internet Xpress charge of $740 on this month’s bill. We don’t use internet access. We only use text messaging. I was told you can’t have the family unlimited text messaging plan and block out the internet. There is no way to protect ourselves! We also get strange communications downloads. This month the description was dada.net for a merchant named Upoc Networks for $9.99. This is absolutely outrageous. Something must be done about this. I have a complaint in with AT&T, but haven’t heard back yet. Today, I’m going to call them and cancel my messaging and have them block the internet until I can find a better alternative. I’ve been a customer since it was Cellularone back in 1996. I guess they don’t value my business. I found another website where customers are complaining about the same thing. Could someone be tapping into our phone service to gain internet access without our knowledge?
January 14th, 2008 at 4:49 pm
I keep receiving unwanted horoscope readings on my phone. I never signed up for any of them. Also was charged 19.99 for something called mobile messaging. I am not sure what that charge is for.I will be calling At&t tomorrow in search of some helpful answers. I hope.
January 15th, 2008 at 3:20 am
My phone was not working because the battery was DEAD. I received a $19.99 charge on my at&t cell phone bill. When I called to question the charge I discovered they planned on billing me this amount EACH month for something I knew NOTHING about.
January 15th, 2008 at 3:23 am
I charged $19.99 three times on one bill for mQube. I called to cancel it and request a refund. They cancelled it but denied my refund. Now I got to pay $60 for this and I don’t even know what it is. Ain’t that a bunch of bull!
January 15th, 2008 at 9:16 pm
I was charged $19.99 three times on one bill for mQube. I called to cancel it and request a refund. They cancelled it but denied my refund. Now I got to pay $60 for this and I don’t even know what it is. Ain’t that a bunch of bull!
January 15th, 2008 at 9:19 pm
I did not suscribe to any new service and was charged for it.
January 16th, 2008 at 12:07 pm
Still have not been able to resolve complaint of Jan. 6, 2008. Have changed cell phone companies and refuse to pay any invoices received from AT&T.
January 16th, 2008 at 2:19 pm
i was charged every month for the last 6 months and sometimes twice a month for services i did not authorize from m-qube and motricity. i still have not gotten this resolved. my phone is going to be continued to be billed each month for something i have no idea of what it is. i am unhappy with at&t on this matter.
January 16th, 2008 at 5:27 pm
yeah ive been charged 2 months in a row and cellone which converted to att acted like he had no clue what i was talkin about well they are bouts to have a clue cause i have already text stop to the retarded ass company and they r still charging me
January 21st, 2008 at 1:07 am
also how do i get charged for ring tones and i dont even have internet on my phone u think the phone co would be on top of this especially when i already told them i didnt have internet i think they are all in it together
January 21st, 2008 at 1:12 am
I was thinking about getting songs for my phone, and downloaded the sample songs from at&t and decided against it. Then when my bill comes in there is a charge for $19.99 for music downloads from m-qube.
January 21st, 2008 at 3:20 am
I had four of these charges (two were for $19.99 and 9.99 by OpenMarket and m-Qube). I called AT&T customer service and they removed all charges. The first customer service rep wasn’t so helpful, but when I called the second time, the new rep removed all my charges back to 3 months. Keep calling AT&T until they remove all charges.
January 21st, 2008 at 4:23 am
ringtones
January 23rd, 2008 at 1:46 am
I’ve had the same problem.I’ve been with AT&T for a year and a half with no problems.I then added a second line for my girlfriend and that’s when I started to get charged for these texts.I believe they target people with multiple lines,cause it would be harder to spot on your bill.More paperwork to look through,or maybe blame it on your kids which most people do.This is the fifth or sixth time I had to dispute this with AT&T.I’m curious to see whether or not most people targeted by this practice have multiple lines or not.
January 23rd, 2008 at 8:38 am
multiple lines! always on the kids phones.. one with a block for text and Internet.. person on phone said ‘they had to receive a text and reply to it for these charges to occur’… remember.. We had a text/Internet block on this phone, AT THAT TIME!!! NO way could he have received and/or replied to ANY text to approve anything! It should be illegal and we should be reimbursed interest and time spent fighting with these people!!!!
January 23rd, 2008 at 7:01 pm
I WOULD SUGGEST THAT ANYONE WHO HAS AT&T TO CHANGE THEIR PHONE CARRIER, EVEN IF THERE IS A PENALTY FOR ENDING CONTRACT AND THEN REFUSE TO PAY ANY INVOICES THEY SEND TO YOU. MAYBE THEY WILL GET THE MESSAGE THEN. THAT’S WHAT I AM DOING.
January 23rd, 2008 at 7:25 pm
Was charged upwards of $90.00 over a 1 year period by dada.net (with a Cingular merchant contact #!) on my AT&T cell. They say they will credit me on my next bill-I will wait and see if that occurs…their rep was very helpful and said this charge can stem from an unsolicited text message sent to the phone, which, if ignored or deleted automatically signs you up for the service. Seems like “scam time” to me–im the future I will read all 50+ pages of my business phone bill carefully and immediately complain to AT&T. Will update you on success of credit from AT&T.
January 24th, 2008 at 5:22 pm
I share my phone with a young girl that I mentor. I got hit for 2 $19.99 charges this month and she swears she didn’t download anything. Thanks for helping me know she was telling me the truth. ATT said they would remove this months charges.
January 25th, 2008 at 4:55 am
I’m not paying for the club pack.
January 25th, 2008 at 10:52 pm
I don’t want to be apart of paying $9.99 a month for flycell.com
January 25th, 2008 at 10:56 pm
I don’t want to pay for any club pack for $9.99.You charged me for it but I don’t want it.Take it off my phone bill. Thanks
January 25th, 2008 at 10:59 pm
I have been getting series of 3 or 4 text messages at times from 3 to 7 am asking to confirm a subscription, messages that a message I sent (which I did not) did not reach the target, and other messages regarding services from a direct billing account with ATT-Cingular. I called them and they said that I should reply with stop, quit, but it is worse. They said that if I keep getting the messages, to call back and they will look into it. I did and when I called they said there was nothing they could do.
January 27th, 2008 at 2:52 pm
I have also added a third line to my account. I’ve had the account almost two years before adding this third line then wham this text charges coming in from m-Qube Inc. that I know was not authorized. What a scam and yes something should be done about this outrageous charges.
January 27th, 2008 at 6:55 pm
My experience seems to be somewhat unique. I am disabled and still learning my phone. My hands are
paralyzed and as such I sometimes press the wrong button or mistakenly, due to finger spasms, double/triple press what should have been a single. This has sometimes caused the choice to be made to go to the very first layer logo or menu screen for some or other Internet or media content page. Get this part straight, I have not on these occasions chosen to purchase a single damn thing! But I am still charged from between 0.07 & so far 0.12 and for what>?… the priviledge of seeing the choice menu or their stupid logo? This is outright theft! I am thinking of suing on a class action lawsuit for discrimination because with my disability I cannot help but occasionally wind up only one or two key presses away from my phones absolute beginning menu screen.
I want there to be a warning tone and a FREE screen with a message that states that going beyond that
certain point will incur charges.
Are they so greedy that they must become common thieves and steal from someone so poor as myself to make a buck?
James S.
January 29th, 2008 at 4:41 pm
I keep getting charged for Tone Club and Thumbplay premium SMS. AT&T told me that they would remove it and credit my account. New bill, same usage charges. I have an iPhone, which isn’t even compatible with these services. I’m about to get frustrated.
January 30th, 2008 at 5:22 pm
Cingular charged me $100 for downloading 10MB file, but I never go to internet and check email.(never work on my phone)
January 31st, 2008 at 9:30 pm
I have tried for 2 months to have a credit and get m-Qube Inc. removed from my bill. It is still on there. This phone has text and internet blocked already. Who do we talk to to get it fixed?
February 1st, 2008 at 5:48 am
I have tried for 2 months to have it removed from my bill. But It is still there. This phone has internet blocked. So who do I talk to to get it fixed.
February 1st, 2008 at 5:52 am
AT&T has a page for cancelling DirectBill services (in my case never even ordered). The address does not work as advertised, so I can’t cancel. It is https://cingular-oac.qpass.com/oac/html/signin.do
Buttheads.
February 2nd, 2008 at 11:22 pm
Tony,I had the same thing happen to me when I got another phone.I started being billed 9.99 for a service i did not buy.It only started when I had 2 phones going.
February 6th, 2008 at 4:43 pm
another month…another M-Qube charge. DO NOT listen to AT&T when they say they will remove the charges….another 90 minutes on the phone with them, nothing was EVER removed with my complaints. We have contacted AT&T, M-Qube, FCC, to NO AVAIL! This is fraud!!!!!!!!!!!! I want OUT!!!!!
February 6th, 2008 at 6:58 pm
AT&T just billed me 9.99 on behalf of Moticity for a ringtone that neither my wife nor myself purchased. The AT&T agent was not very helpful either, saying that I would have to wait two months to get credited the amount (which they should rightfully return with interest). He then went on to say that these charges can only show up on a bill if the purchase is physically confirmed on the phone itself, which absolutely did not happen (phones were never loaned out either). Something corrupt is going on here, as this is the second time this has happened (first as with a game that was supposedly purchased from M-Qube) in the last year or so. It’s far too easy to cry “Third Party” as an excuse to keep people’s money, even if it’s for only two months. I’m totally on board if anyone wants to pursue legal action.
February 16th, 2008 at 3:54 am
I have been dealing with these charges for the past five months. We have five lines. Each month customer service tells me it is resolved and then the charges show up again. I am so frustrated. Because we have so many lines it usually takes them a long time to figure out what is going on and attempt to fix it.
February 17th, 2008 at 4:43 am
I just discovered that I’ve been charged up to $36.75/month for the last several months for services I never signed up for. I did order about three ringtones online from the AT&T website but I’ve never signed up for ringtone subscriptions. I’m very upset.
February 19th, 2008 at 3:34 am
I was charged 9.99 ea for 2 subscriptions I never asked for. I called ATT, complained and had a block put on the phones. While the charge has not recurred, I still have not received a refund for the money paid. This is a scam! Think of the thousands of people still waiting for their refunds and the thousands of dollars in interest the company is earning on the money.
February 19th, 2008 at 3:38 pm
On receiving a bill for $618.16 in a one month period, I called to query the details and after 2 hours and 2 representatives, I was told that although I did not receive/answer my phone calls, the fact that it was powered on meant that I am liable for calls that came in locally and internationally ( while I was overseas).
My understanding of the word according to the Oxford American Desk and Dictionary Thesaurus is to “take and accept”. Analogously, if someone throws money at my feet, unless I pick it up or put it in my possession, it was not received. Therefore, I understand that I am liable for my monthly package whether I use it or not. But to charge additionally for unanswered calls locally and internationally is downright criminal. I am certain that poor, unsuspecting consumers who are more docile than myself are probably unaware of this rip off.
Not only am I asking that you use your good offices to probe this criminal behavior, but also to force these communication giants to be accountable and to be reminded that “AT&T governance practices require honest and ethical conduct in all of its business operations”
I will certainly break my contract with ATT and advise my 5 other friends to do the same.
February 22nd, 2008 at 4:11 am
without me knowing i was charged 9.99 per month starting in apr/07. this was done with out my permission. why!!!!!
why is it that a company can call at&t and say charge this phone number so much a month for me…why!!!! beter yet….how!!!! i believe that at&t should be held accountable…why cant they just call and ask if this was authorized by the customer
February 22nd, 2008 at 9:56 pm
Without my authorization and also having listed all my phones for no solicitation, I ended up with a bill from both companies. It so happens that if you do not answer their text messages (which is a way of soliciting) it is understood as accepting. When I spoke to the representative of Dada.net, she indicated that I should have accepted it by answering with the correct PIN# given accepting it. My husband is 62 years old, would never had known how to text message back or even interested in ‘laugh for the day or ring tones services. This is a way to get around soliciting by a direct phone call. It is indeed a phone call and worse because by you simply ignoring it, to them it is an acceptance. I will contact the goverment sponsoring the DO NOT CALL List to actually complain about them bypassing the law and solicit and charging unauthorized for services never accepted. They need to be held accountable for their abusive practices.
February 23rd, 2008 at 12:39 am
I switched to AT&T when Apple’s iPhone came out. I love the phone, and in fact it is because of the iPhone that I am now able to PROVE that AT&T is dishonestly charging overage time (at least on text messages) at least to me, and probably many, many others. This may not seem like a big deal to most of you, but my most recent bill said that I had written 266 text message from January 2 - February 1. On the iPhone, you literally NEVER have to erase any of your text messages because your memory never fills up (I have EVERY SINGLE text message I have ever sent or received since I purchased the phone in July!). So I thought it was odd that I had gone over my included 200 free text messages (a grand total of $3.60 by the way). So I counted every single message during the prescribed period and came up with a grand total of 188. There is NO POSSIBLE way that I sent more or less than exactly 188. My phone contains the proof. When I called AT&T it was quite the hassle to get the charges reversed, but eventually I made the agent understand that I have indisputable evidence that there system is overcharging me. My question is this: If they are overcharging me by $3.60 because their system isn’t accounting accurately, how many other people are also being overcharged every month (even if only in small amounts?)?? $3.60 times a few million customers is quite a little chunk of change if you know what I mean. They should not be allowed to get away with these kinds of tactics!
February 23rd, 2008 at 9:03 pm
I contacted Thumbplay last month to cancel. They are still charging me.
February 25th, 2008 at 6:30 pm
I have a pre-paid cellphone. i order ringtones. Never recieved the rintones. I put stop taking money off my pre-paid phone. I sent text back to them to stop. they are stealing my money off my phone. very mad.cs
February 28th, 2008 at 6:48 pm
i was billed for a service that was not authorized by me they charged me 19.99 for text messaging and ring tones when i did not need a text ring tone plan becuz i had one thought my network and im very upset that there is no contact information that i can get a hold of them to tell them of my anger GRRRRRRRRRR
February 29th, 2008 at 6:29 pm
I had the same problem as a previous person and was charged over $500 for “internet usage” that was never used by anyone in my home. In fact, I was charged on my phone and my internet on my phone doesn’t even work. I tried to explain this to an AT&T rep and they were ver apathetic and unhelpful. Basically saying, well we “show it in our system so it is valid.” I have had AT&T for many years and just noticed this when I added another line. This is a scam and we all need to get together somehow and fight these companies!!! Any ideas????
March 6th, 2008 at 2:39 am
By the way, when I asked for a detailed description of the internet usage they said they would send it but it would cost me $5!!! Outrageous! We’ll see what they even send me. I know the charges aren’t valid!
March 6th, 2008 at 2:45 am
m-qube, mblox and Upoc Networks charges started appearing on my sons cell phone bill with ATT, he swears he never downloaded anything.
The guy from ATT basically told me these companies are scams and deleted all the charges from my bill.This is insane, how can these companies get away with this? Why can’t ATT refuse the charges?
March 7th, 2008 at 1:30 am
IF you live in the State of Florida, you are in luck. The attorney generals office has apparently gotten AT&T to understand the gravity of this situation, and according to CBS news is refunding MILLIONS of dollars in these unwarrented ringtone charges. Do your part call the attorney general’s office in your state, and let them know of the Florida precedent of the AT&T refund for ringtones. I understand the Attorney general in florida is now going after Verizon on the same premise. Lets make it a 50 state sweep. Call your local attorney generals office today. Demand satisfaction, and let them know of the Florida precedent. Blood is in the water. It is time to go after these cellphone operators and remind them of WHO the customer really is!
March 7th, 2008 at 11:09 am
I too have a multi line account with AT&T and on this months bill - pinned to my daughters account- was a charge for m-qube for $32.40 and also $89 worth of internet charges. I know that she was not using the internet. I questioned her on this and she stated she knows she never did any of this, and I believe her because we have never had this problem in the past w/ other carriers that we’ve had so why all of a sudden would she start now. I called AT&T and the first rep told me that if she was sending picture messages that it would hi thte internet and charge me for that, but we have family text messaging so I wasn’t understanding how that would effect the internet pay per use. THey also told me how to dispute the other charge from m-qube, which didn’t work - it stated that I exceeed my refund request limit - which obviously is 0 b/c I have never requested one before and we have only had AT&T for 3 months. They would not do anything about the internet charges b/c they said she had to have been on b/c that is the only way for the charges to appear. That is a bunch of b/s becasue then she used the oppurtunity to try and sell me the unlimited media net pkg for my duaghter’s phone so that this won’t happen again. Ok, so don’t bother to find out where these cahrges are coming from but try to use the oppurtunity to upsell! Nice. I was unhappy with how the call was handled so I called again and the next person I talked to was cancelling the m-qube and requesting a refund that can take 1-2 months to show on my bill and agreed to delete the internet usage charge this time only as a one time courtesy. I asked if there was any way that someone could have gotten access to the internet remotely using my daughter’s # and she said absolutely not, that she probably let one of her friends use her phone and they probably accessed the internet. Not at 8:45 pm on a school night! Anyway, we will see what happens with this. I have never had so much trouble with a cell phone carrier and charges like these ever before.
March 7th, 2008 at 3:56 pm
I went on line to view my bill and it did concern me that I could no longer view all details of my bill, only the friendly CSR could see what I couldn’t see, which is not acceptable. If this shows up on paper, it should show up online. Also, also online billing the invoice could go a future amount due; the online system cannot show you items associated with the future bill, again not acceptable or fair to the consumer, since I’m told that future billings realize past activity as they bill a month in advance. Also, there were subscriptions showing on the bill that the CSR and myself had no clue about; phone are not used to download information the only texting down is allowable for the service purchased. A charge in excess of $37 was showing and apparently this was a subscription that M-Qube somehow charge to the phone. This is not acceptable, as any charge added to someone’s service should be validated with the person who is responsible for paying the invoice. It is obvious I am with the others who have made complaints and obviously did not validate any such charges. M-Qube, whoever, the heck they are should not be allowed to operate in this fashion and is taking advantage of the knowledge of how to “trick and scheme”. I am hoping the charges will be removed as agreed and that no future subscription is allowed by AT & T/Cingular or whoever they are unless a representative for their company calls me first. And if something is hidden in their written contract when we purchase the service that allows them to do this, then they themselves have guilty of a “trick or scheme” and have mislead the majority of their customers, which is total, unfair business practices. Otherwise, they need our written permission to execute new subscriptions under the contract I would think. Good business practices regardless would be the way to operate and offer fairness to their consumers. But like the internet, there are many people out their who are viciously “tricking and scheming” for their own benefit. For those like me who are paying attention to their bills, good for you. Those who aren’t will hopefully wake up before it’s too late. The CSR in my case assured me that A T & T was on my side and that they would remove ALL charges and cancel the subscription. Again, all they could tell me was it involved M-Qube. I went online and needless to say I think this entity, whoever, they are is up to no good. If you children have cell phones, be sure you communicate with them as well. In my case, I have a very good handle on that and a very trusting responsible child.
March 8th, 2008 at 5:49 pm
I have a big complaint-I have been getting charged for things that I didnt order and I am fed up with paying for it. I contacted our phone company and they said that they would look into it and do you think that they did..NO!! Because it is still be charged to our bill..and this has been over a year now. If I order ringtones or anything I would say that that I ordered them but I didnt and I dont think that we should have to pay for things that we didnt get.I am getting charged for dada.net and m-qube, inc and it totals about 30$ a month..I just want to know how to get compensated for money that I put out on this and have it taken off my bill…Thanks!
March 15th, 2008 at 7:03 pm
HOW DO U GET THESE PEOPLE TO STOP TAKING MONEY OUT OF U AND THEY DONT WANT TO DO ANYTHING ABOUT IT I WANT IT TO STOP ARE GIVE ME MY MONEY BACK
March 17th, 2008 at 4:03 pm
Had unauthorized charges from Mblox on my phone for $19.99 and $9.99. Talked to the At@t CSR, she said that she would credit it as soon as the 3rd party refunds it. She did put a block on my phone. We’ll see the outcome, after reading the other posts here.
March 18th, 2008 at 10:02 pm
i work for AT&T, i get calls from people with this subscriptions all the time, we often get the bad end of things because our customers believe that we’re placing them there. i always tell my customers that it is a third party provider & that they apparently don’t conduct their business too well. customers who don’t even have internet access, or customer who are very old & don’t have much interest in the “mobile content” find these charges on their bills. & they try to say they’re a legit company- i doubt it.
March 28th, 2008 at 7:27 pm
by the way, when you call us to have them refunded, WE can not refund the charges for you. they are a THIRD PARTY PROVIDER. it takes 1 billing cycle [a month] for the charges to be refunded, & they are refunded. you just probably never look at your bill. & also- the reason why we stopped detailed bills is because people like all of you were complaining about having 30 page bills. so we took it off to satisfy you & now you want to complain because it’s not there? go to att.com, register your account. it doesn’t take that much energy to walk to your computer, sit down, & move your fat little fingers to make an online account.
March 28th, 2008 at 7:42 pm
& if you want to file a “lawsuit” or “sue” us, read your terms & conditions when you signed up with us, you aren’t able to. :]
March 28th, 2008 at 7:44 pm
hello, I am charged for a purchase that I never made and I got billed for it. Please refund me. I did not even sign up for it.
March 28th, 2008 at 10:19 pm
Brittany you are obviously a young child whose parents pay your bills. If it only takes a month then why was I told 2-3? I look at my bill at least 3 times a month.. my ‘fat little fingers’ are on the net ALL THE TIME… We are getting cheated… if not then explain why I was charged on TWO phones that are BLOCKED for Web and Text??? How can a person “HAVE TO SEND A REPLY TEXT TO APPROVE THIS” when they can’t even get a text in the first place?? LIES, ALL LIES! It is definately AT&T’s fault if there is a charge on my bill as that is where my bill comes from.. why would YOU allow charges for something that is IMPOSSIBLE to approve when you don’t have access to approve the way AT&T says they have to? Why don’t you get a programmer in there that actually knows how to prevent invalid charges when they shouldn’t be there.. all that had to happen on mine was to see that BOTH phones were blocked for anything and it would show that it wasn’t approved!! Get a real job and try to grow-up instead of accusing innocent people of being lazy and stupid. If there is a problem with having THIRD PARTY PROVIDERS… STOP LETTING THEM IN!! or write your own programs that can do the same thing! Not too hard to do if you have an IT education!
March 28th, 2008 at 10:49 pm
Beware of Internet charge scam. We also have added 2 additional phones onto our account. recently we added texting and the phone with the most texting has bogus internet charges. I disputed last months and after they offered me a 50/50 settlement and I refused they did credit my account. At that time I put a block on the interenet which they told me they could do. They called me 5 days later to tell me they couldn’t block but they could do something else that would require a pin number to get to the internet which I agreed was the answer. In the mean time they sent me the detail to the costs which they waived the mailing fee. There is nothing on the bill that means anything or is tracable. An attorney or judge would laugh at the details. Well this month I recieved even more internet costs. I called to try to understand why a phone that is supposed to be blocked can have $325 worth of internet charges. They then asked me who had the phone and did I discuss the issue with my adolescent. They also went on to say that the phones are meant for adults and not for adolescents and if an adult gives it to a adolescent that I was responsible for the cost. They also said that there is no way to block the internet if you have unlimited texting. I asked them if they had the taped conversation from me blocking the internet and they said not all conversations are taped. Convienent. They again offered me 50% reduction to settle before I talked to a supervisor I declined. I was offered a $15 unliminted internet backdated deal which would then allow them to credit my account for the balance of the internet charges.
They totally target kids and I would guess there are similiar issues with many phones that people don’t notice or blame on their kids. P.S. there is no evidence on the phone of usage on the internet and no way to take the user id or password out. Again convienent!
April 9th, 2008 at 3:22 am
$67 of direct bill services and another $70 of internet usage not to mention all the $10 chargers over 3 yrs of service for dada.net i never ordered these and my daughter swears she didnt either and i believe her as most of these charges occured at 3 or 4 in the morning when she was asleep time to switch carriers after 3 years and with over 3000 rollover minutes oh well buyer be-ware
April 15th, 2008 at 8:55 am
I have charges on my cell phone for M-qube and M-blox. Never heard of these and most importantly never agreed to there subscriptions. Called ATT because charges added up to $44.00 for 1 month on an internet “blocked” cell phone…..Now they said they can’t block internet
April 16th, 2008 at 7:50 am
I have charges on my cell phone for M-qube and M-blox. Never heard of these and most importantly never agreed to the subscriptions. Called ATT because charges added up to $44.00 for 1 month on an internet “blocked” cell phone…..Now they said they can’t block internet they even went as far as to say my son probably did it and is lying to me about it!!! My son was in the hospital when this supposedly happened. I can’t even explain how I feel about ATT at this point! They said they would “try” and take the charges off my bill but I won’t see it for 1-2 billing cycles. We’ll see!!!
April 16th, 2008 at 7:55 am
I have been charged 16 times @ $20 a pop.
April 22nd, 2008 at 8:24 pm
I feel like I’ve been a victim of systematic fraud. The charges occurred monthly on the 16th and 22nd of month. We did not initiate these charges.
April 22nd, 2008 at 8:26 pm
i would like to view my detailed bill and i can not find it on your web page
April 26th, 2008 at 3:20 pm
I too was scammed mcube. I just got off the phone with AT&T and they volunteered to refund the 2 months that I was charged 19.99 and they also told me that could block forever these bogus mcube charges from ever appearing on my phone again. We’ll see.
April 28th, 2008 at 7:49 pm
I had similar issues with bogus internet charges for 3 months in a row on a cingular account. I asked that they tell me what websites i was apparently going to and they explained that due to privacy laws they couldn’t tell me and refuse to drop the charges. I have refused to pay the bill to this day that is over $500. I have recently switched to Verizon Wireless and have never once had a bogus internet charge…has anyone been able to argue their way out of this one??
April 30th, 2008 at 5:52 pm
Tiffany, if you look at #88 that is mine and I was about to come unlglued on the phone with dealing with this issue. they finally offered to change me to unlimited internet and back date it so it cost me $15 a month which I had to leave on until credit hit which amazingly was the next day. So it cost me $30 out of $325. I kept trying to get a supervisor but couldn’t get very far. Now I have blocked all texting and internet. Good luck with getting yours fixed.
April 30th, 2008 at 8:48 pm
Cell one was just bought out by AT&T. Well suddenly people everywhere are getting mysterious charges. It’s unauthorized spam scam. It’s junk mail on your phone from a awful little place called MBLOX who has a contract with the phone companies. advertisements you have to pay for. Well not me. AT&T says that if you don’t pay it they will shut off your phone. Well I’m on a shared contract and if mine goes everyones goes. BS. I may be the next one to file a law suit. Most commonly they say pay it and we’ll reimburse you. well I doubt it. We shouldn’t have to pay for the scams in the 1st place. My advice to everyone is- DON’T PAY. You don’t go to the store and pay the cashier to walk away with nothing. you pay for a product, not advertising. Fight the system and don’t let unauthorized spammers rip you off.
May 3rd, 2008 at 9:23 pm
I, too, have had problems with Cingular. When I got the phones, I didn’t know that I had to request to “block” internet or text messages. I got hit with a rather large bill (my teenager) which I paid and learned from. I had asked that these services be blocked. No problem they said.Things were fine for a month or so. Then I get another rather large bill. When I called about the extra charges, I was told that they were for text messages and internet access. I told them I had placed a block on those services on all 4 of our lines. They said well somebody used the services, you have to pay for them. I asked how they could be used when they were supposed to be blocked. They finally said they’d drop those charges and place the block back on (which I never asked to be taken off). Again things were fine for a couple of months and then WHAM! another large bill. I immediately called to inquire about these charges. I talked with an AT&T rep who told me that there was nothing she could do. I asked to speak to her supervisor. After being on hold for approx. 30 minutes, the supervisor came on the phone and told me not to even ask for the charges to be dropped because we used the service and we were going to pay for it. I explained to her that these services were supposed to be blocked, it shouldn’t even be possible for any of my 4 lines to text or have internet access. We “discussed” this for over 30 minutes. I told her I refused to pay for it since I requested the block MANY times and they failed to do their job. She laughed at me, told me I didn’t know what I was talking about, and hung up on me. I called right back and spoke with another rep. I told him what had happened. He apologized and dropped the charges right then. He also said he placed the block back on the phones. How can one rep authorize it but not another one? I think the reps will pretty much tell you anything, just to get you off the phone. The charges were dropped though.I also recall having several “media” dowloads that showed up on my bill. I don’t remember the names, I just thought my kids had done something I asked them not to and took their phones away for awhile. Now after reading all of these comments, I feel bad. They were probably telling me the truth, they didn’t download anything. I have since changed to Verizon because I was sick to death of the poor customer service I received from AT&T. So far, so good with Verizon!
May 6th, 2008 at 12:44 pm
Who is m qube? Why is it on my bill? I have ATT and I wish I would’ve never made that mistake. I’m sick and tired of getting these ridiculously high phone bills with these bogus charges. Why do I have to constantly call to have charges removed just to get them on another bill later on? Needless to say, I WILL NOT be renewing my contract!
May 9th, 2008 at 10:14 pm
ok. heres an update for everybody. I called at&t and requested a purchase block. they refused. they gave me a fake number to mblox, so no luck there. i found the real number online, but i have to wait for business hours. the at&t rep said she couldn’t help me and refuses to drop my charges. she said that if you are receiving strange text advertisements from a company there should be instructions in the message on how to discontinue the spam. I told her there wasn’t and she said I know. So why frickin lie. anyways, supposedly if you reply to your text with a text that simply says “stop” it will unsubscribe you. So i tried it, i received a text confirming that i unsubscribed. But I do not know if this is the end of it and I have over 50 dollars of advertising that AT&T better drop off my bill. which they will do unless they want a law suit. Don’t pay guys. don’t do it. you don’t have to, it’s robbery, it should be illegal, and I’m sure after enough law suits it will be. if everyone fights it they will have to stop sooner or later. I don’t don’t know about you but I’m not made of money and I don’t go to work every day just to be robbed by a crappy cell phone company. so don’t give in. And don’t agree to let them credit your account 2 months down the road because they won’t do it. So get your purchase block, google m blox or m qube, get the number, file a complaint, make them stop charging you for there garbage, and DON”T PAY for it. You don’t have to. It’s just a bunch of scamming jerks trying to manipulate and push us around and its wrong. stand up for whats right and put a stop to this. We work hard for our money and we shouldn’t let people try to steal it or threaten to take our phones away. Hang in there people, it can’t go on for ever. STOP THE SOLICITING.
May 11th, 2008 at 11:32 pm
I am being charged through Cingular / AT&T for these 44674 astrology messages occuring daily on my cell phone. I do not know how to cancel it am I am informing AT&T that I will not pay the charges. Please advise. Thank you.
May 17th, 2008 at 6:23 pm
I was charged $19.99 for a service I did not authorize nor am I receiving. I contacted AT&T service center and the service agent was very helpful in that she canceled my supposed subscription and advised me that I would see a refund on my upcoming bill!!! Thank you AT&T for your prompt curteous service!!
May 17th, 2008 at 7:53 pm
My husband purchased a new phone and had declined the internet package. He never used the internet functions. Then a message pops up for him to have a 3 day trial of the internet on his phone. The message never said he had to call and cancel so during the trial he played around on the internet then stopped. Well when we got the bill the internet charge for his line only was over $1000. He has called and complained and they claimed they would call back after a week of “research” they call back. Well when we called back they only offered $50 deduction for the trial period and thats it. They refuse to let him speak to a supervisor. What can we do?
May 21st, 2008 at 9:26 am
for those of you who directly have a plan tell them you’re not going to pay the extra charges on your bills, for those of you on a family plan, tell the plan holder to tell them you’re not going to pay. My plan holder is agreeing to pay the charges and wait for a refund and expects me to pay. obviously that makes me angry, because people are not getting credited and that is robbery. also I have attempted 3 times to get them to stop sending me the ads, ( texting stop to the sending number) and talking to a representative. Low and behold I’m still getting ads. Now if my plan holder would put a purchase block on my phone that wouldn’t happen, but, nope
So me personally i dunno. But I’m not dishing out an endless flow of cash for nothing. Infuriating! So my plan holders going to have to pay for it if he doesn’t want to fight it. But again, in response to the what do I dos. Tell them to drop the charge,put a purchase block, and unsubscribe from the ad company. Be Firm. The reps will try to argue/persuade you out of it.
May 22nd, 2008 at 4:11 pm
At&t bad business practices. I got a notice in the us mail, stating I now have emergency roadside assistance for my cell phone.
After my 30 day free trail I would be billed $2.99 a month. I did not order, approve, or have knowledge of this service.After fighting my way thru At&t phone maze, I finally got a rep to cancell this ’service.
Back in sept 07, when my AT&T dsl contract expired my Internet jumped to $29.99 per month for the $19.99 dsl package. It took me 4 months to resolve that problem, and I expect to spend another 4 month to resolve the roadside
service fraud.
I am looking forward
with fear and loathing for my my next AT&T bill with some unwanted surprises
May 26th, 2008 at 7:21 pm
usually, you can go to an ATT store and manage your account and get a reciept with proof, you just have to be the account holder or authorized user
May 29th, 2008 at 11:06 am
I was billed for text messages I did not make and for a download from the internet which I did not make.
May 30th, 2008 at 7:15 am
Att has not send me a bill in 5 months I have to call them for what I “O” them.
There’s few times they cut the service off and charge me $32.00 to turn it back on. I told them over and over I not sure what I’m paying because they are not sending me a bill. I keep telling them to send me bill they have not email me a bill or send it in the mail. My plan was $110.00 a month but I’m always paying a lot more I’m not why. All I ask for them to do is send me a bill so I can see what I’m paying for. I”m thinking they are doing this some I can pay a late fee or the phone be turn off so I have to pay extra to turn it back on. I have not got a bill from them in 5 months i check with the post office about the mail they side they may not be sending…
June 17th, 2008 at 11:57 am
I did not subscribe to Media ID. I want it cancelled today.
June 17th, 2008 at 9:50 pm
My son ran up an incredible amount of text & overseas charges without my knowledge. Out of the blue, at &t called me after the balance reached $4000.00 (what they said) it was more like $1600.00. I was told that unless i paid at least half of the approx. $4000.00 bill, my service would be IMMEDIATELY disconnected. (which I told them to do) I’m not disputing the charges yet, but why was this allowed to accumulate without a (courtesy call) to me to give me a heads up warning about what my son was doing, & why did they cancel my service without warning. They should have seen the RED FLAG & alerted ME to it.
June 18th, 2008 at 6:47 am
Hey, guys. My bill no longer has the m blox fees. call your reps and complain over and over again till they fix it. good luck. It can be resolved.
June 18th, 2008 at 3:34 pm
My bill this month had $59.97 worth of charges from m-Qube and $9.99 from Mblox. Yes - $70.00 worth of bogus charges!!!
Sure, AT&T would isse credit - when they got credit themselves!! They said when they received credit from their Merchant, I would be credited but I would be responsible to pay it until they passed the credit through — which they said could take 1-2 billing periods. WHAT CRAP!
June 26th, 2008 at 8:32 am
I WAS BILLED FOR TEXT MESSAGES I DID NOT MAKE AND FOR DOWNLOADS FROM THE INTERNET I DID NOT MAKE IANT CANCELLED TODAY I DIDNOT SUBSCRIBE FOR THIS .
June 29th, 2008 at 4:49 pm
WILL I GET CREDIT FOR MY 21.79 I WANT EVERYTHING THAT I DID ORDER TO BE CANCELLED TODAY
June 29th, 2008 at 4:56 pm
TO ALL OF YOU WHO HAVE CONTRACTS WITH A T AND T…WHEN YOUR CONTRACT ENDS, DO NOT RENEW. YOU ARE UNDER NO OBLIGATION TO RE-SIGN WITH THEM. YOU CAN CONTINUE ON THE PLAN YOU NOW HAVE WITHOUT A CONTRACT. OF COURSE THEY WILL WANT YOU TO RE-SIGN, OFFER YOU THE NEWEST PHONE FOR FREE OR CHEAP, BUT YOU DON’T HAVE TO SIGN WITH THEM AGAIN. YOU CAN GO MONTH TO MONTH, LIKE A ‘FREE AGENT.’ AS FAR AS UPGRADING YOUR PHONE, I GET ALL MY PHONES ON EBAY AND HAVEN’T HAD A PROBLEM YET. A T AND T WILL PROVIDE THE SIM CARD AS LONG AS YOU USE THEM FOR YOUR SERVICE. I’VE BEEN WITHOUT A CONTRACT NOW FOR SEVERAL MONTHS AND NO M-QUBE BILLING EITHER ANYMORE.
July 2nd, 2008 at 8:00 pm
With the last cell bill from AT & T we notice on our son’s phone that he was charged 19.99, 9.99 on the same day and then exactly one month later 9.99. He said he didn’t download or order anything.
July 4th, 2008 at 1:15 pm
I recieved a bill for 69.96 of my bill. I did not sign up for anything involving Qube.
July 8th, 2008 at 4:16 pm
My last AT&T bill included charges for $9.99 for one or my daughter’s phones and two charges of $19.99 each on my other daughter’s line. These charges were under the merchant names M-Qube Inc and Mblox. I contacted AT&T and they nearly caused me to explode with a ridiculous explanation as to how this occurs through ring tones and some other unbelievable diatribe. I let them know in no uncertain terms that I feel they have complete control over this type of practice and were basically aiding and abetting a deceptive practice.
I requested an immediate refund be posted to my account to which they stated they would need to contact the merchant and a credit would be posted in the next two billing cycles. I insisted I wanted the credit now and made it as fare as a robotic supervisor who repeated phrases from what I’m sure was a scripted response. AT&T has now, supposedly, placed purchase blockers on my cell phone service to prevent this activity from happening in the future. I asked them why anyone in their right mind would want this type of service in the first place and told them the default should be to prevent this scandalous activity from occurring. Surely if a customer wants this type of service (although why, I’ll never understand) then I’m sure it would be a simple task to select this when setting up the service.
With regard to my current bill, I have reported AT&T to the FCC and, in anticipation of the credit have paid my bill less these ridiculous charges.
July 12th, 2008 at 7:30 pm
We got billed 19.99 from m-qube. I never download anything on my phone from the internet. I don’t even do ringtones.
Don’t know where the charge came from. AT&T was very helpful and will refund the charge after they are refunded from the 3rd party.
July 14th, 2008 at 10:22 am
I just want to thank these ******* my daughter has been the brunt of their stupid charges, it has caused a lot of undue stress in our life. I have called repeatedly and ask for it to be removed . When will it this end?
July 17th, 2008 at 9:29 pm
I DO NOT DOWNLOAD!
GET THIS CRAP OFF MY AT&T BILL!
July 18th, 2008 at 4:08 pm
I am SO very angry that I keep getting charges for ringtones .
I have a $19.99 charge from CSW Group LTD on my account for doing nothing except looking on a site for a specific ringtone that I never downloaded .
It was a lesson learned that ringtones are a shady dishonest business with complete intention to take advantage of consumers .
I would appreciate consideration for a credit to my account and CONFIRMATION that any membership or other trickster contract that I agreed to by entering your site is cancelled , discontinued , over .
My phone number is AT&T wireless . Please confirm acknowledgement and action to this request .
Thank you
Jill Singletary
July 29th, 2008 at 8:49 pm
I went into a website that offered free downloads of ringtones. I was not able to download anything. I noticed the $19.99 charge on my May2008 statement and believed that I must of downloaded something by mistake, but I never received anything. But when the $19.99 charge appeared on my June2008 statement, I knew there was a problem. I called to dispute the charges and was told by Janet at AT&T that I had to dispute it at the att.com/directbill website. It allows you to dispute the charge and request a refund, but they denied it, even though I explained that I didnt know what this service was. I know I never requested a subscription to m-Qube Inc. And after reading all the above complaints, it seems AT&T has some sort of scamm going on and I’m not very confident that they will cancel “my so called subcription”.
July 30th, 2008 at 9:13 pm
To everyone:
Call AT&T customer service, demand all Directbill charges be removed immediately (AT&T will remove all charges going back to three months), and have AT&T put a block on your phone(s) for unathorized subscriptions. Customer service should explain to you that you will be responsible for blocks you accept (which of course you won’t!).
Also, I noticed when I added the Mutli-media package (cost is 14.95 a month) to my daughter’s phone, I have not received any unathorized subscriptions since. Hope this helps.
July 31st, 2008 at 12:22 pm
Correction:
I mentioned the Multi-media package for $14.95 in post #125, but it’s actually called Media Works Bundle, which includes 1500 messages - messages can be Text, Picture, Video or Instant (IM) - and 5 MB of Media Net. Additional messages are $0.05 and additional Media Net usage is 1 cent per kilobyte.
$14.99 per month.
July 31st, 2008 at 12:36 pm
I get charged twice for text messages
August 1st, 2008 at 10:16 am
I get charge twice for text messages dont know why
August 1st, 2008 at 10:18 am
I called AT&T back about the charges. I was told this time that I should see a credit within the next 2 statements for both $19.99 charges. I’ll have to wait and see.
August 2nd, 2008 at 1:34 pm
I was charged 19.99 for a product that we didn’t receive and don’t know what I was charged for
August 2nd, 2008 at 5:38 pm
I took over the phone bill from my boyfriend and I started paying it. I looked at my full bill this month and noticed a charge from mqube for 19.99. Much to my surprise I looked into it on past bills and noticed that my step son has been being charged since Feb. for this. I looked into mine and I have two charges for 19.99 in June and July. I have yet to check on my step daughters phone. This is obsurd!!!! How can this happen. I know I never authorized anyone to charge me for this service. I don’t even download ringtones etc. My daughter sends them via bluetooth to me. I will be calling at&t to discuss this with them. Between me and my step son so far we have been charge a total of 110.00 for this. I hope this company gets what is coming to them.
August 3rd, 2008 at 8:20 am
In February I asked to have my grandson’s phone blocked from receiving text messages and to cut him off from being able to download anything. What I wanted, I told them, was just to have the phone service and nothing else. Thereafter some text messages showed up on my bill, despite their promises that I relied on. I wanted to get their attention so I stopped paying the bills until I was able to speak to them. Then I got a bill for over $1,000–for closing the account and for some of the back charges, which I am disputing. I called them and told them that it was not my intent to close the accounts, but that I was not going to honor my part of the contract since they had breached their promises to me, until I had been advised as to why the charges were put on the account when it was blocked. Anyway, someone was supposed to call me so I could resolve the issue. Their response: send the bill out to collection. In addition, I have been charged for years for some kind of roadside auto service that I did not sign up for since I have AAA.
Unfortunately, I have had problems with AT&T before when the offered me a phone service that turned out to not have the features promised and for which the cost was much more than stated. I cancelled my service with AT&T then. The only reason that I got AT&T again was because they bought my cell phone company.
August 3rd, 2008 at 7:47 pm
review charges
August 4th, 2008 at 12:52 pm
review past cell bill
August 4th, 2008 at 12:54 pm
Dear AT&T,
Let us be upfront and honest with each other for a change. Ours is a loveless marriage. You only want me for my money; and I overlook your blatant infidelity because you are the most handsome gigolo at the party. I know that you and your counterparts snicker at me behind my back; but if I leave you, I know I shall only end up in bed with one of them on the re-bound. Let’s face it. You know that I could never survive in a wireless world on my own. I am totally trapped by the reality that we both know I cannot live without you.
But, for the sake of my pride; next time I catch your hand in my pocket and you have to credit my account; please don’t sweetly apologize and say it was totally innocent, and that you’d never intentionally hurt me. The next time you overcharge me for equipment while I stand by and watch you give it to some stranger for free; please don’t look me in the eye and say that I’m the only one you truly love. Give me more credit than that.
We both know that you will not change. You are who you are. And I am your helpless love slave.
August 8th, 2008 at 9:58 am
Have a problem with your bill? Call about it, dispute it. Yes, you may have been billed improperly, bring it to our attention. But think about this, for every one person who has a legit dispute, there is at least 5 people just calling to see what credits they can get. It takes experience and the knowledge of thousands of similar situations to make a decision whether it seems legit or not. A pop machine eats your quarter, only you were there, it’s your word against the mechanics of the machine, you get me? It seems like alot of people fail to realize that AT&T is nothing but a system, with reps there in case this system fails.
August 14th, 2008 at 1:54 am
Here is a reply to the latest response. I called At&T to complain about cell phone charges and asked for proof of what websites i had been to for these so called internet charges and they said they couldn’t tell me. I made the comment that i was not using the internet otherwise i would’ve upgraded my plan because it had happened 3 months in a row…(the first month they offered a partial credit). I have since had a plan with verizon and no internet charges have been made to my account..interesting…our bill has now gone to collections even though i took all the steps to dispute it, including a letter to the company. I am refusing to pay it…anyone have any ideas??
August 14th, 2008 at 11:28 am
my phone is being charged over 20 dollars and i didn’t do anything the operator said she was going to give me a credit please help me
August 14th, 2008 at 3:51 pm
These bogus charges from m-Qube are still showing up as of Aug 2008, but the Class Action Settlement is only covering charges up to May 2008. AND btw info on this settlement just came in my Aug bill.
August 15th, 2008 at 12:59 pm