If you have received charges on your wireless cellular phone bill from Sprint Nextel for mobile content (i.e., for ringtones, premium text messaging services, ring tones, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never authorized Sprint Nextel to bill you for, tell us your story.
–Report Unauthorized Sprint Nextel Cell Phone Charges–
This entry was posted on Thursday, August 16th, 2007 at 4:54 pm and is filed under Sprint Complaints. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site. By using this blog, you agree to the Terms and Conditions. Under the Terms and Conditions, you agree and understand that your use of this blog does not create an attorney-client relationship, and that the contents of the blog does not constitute legal advice. This blog should not be used as a substitute for competent legal advice from a licensed attorney in your state. Note: We DO NOT send SMS text messages or charge you for third-party mobile content services. We have simply created a forum for consumers like you to share your cell phone billing issues with others. If you were charged on your cellular phone bill for mobile content services (i.e., ringtones, text alerts, games, etc.) you never order or authorized, you may also contact an attorney at www.ClassActionConnect.com.
Two text messages were sent to my phone and when I answered it, I was automatically charged. I did not subscribe to this service and want my $11.98 plus tax refunded.
August 27th, 2007 at 11:53 pm
I just came back from a six month deployment and turn on my cell phone that hasn’t been used. Now I have text message everyday that I am being charged. I did not subscribe
or ask for. I try reply back “STOP” to 26706 but I get a reply text message invalid. What is the next approriate step?
September 28th, 2007 at 11:39 pm
everytime we renewed a contract-either having to replace a broken phone or expired contract, etc, they would automatically start sending texted stuff and we’d get charged. you have to go in right away online and remove it. its automatic. really go through with a fine toothed comb. they count on people being too busy to read stuff and disregard alot of things.
October 10th, 2007 at 10:00 pm
sprint sucks. there customer service is the worst. they are discusting
October 19th, 2007 at 12:26 am
Right after I had my first baby last year I couldn’t find my phone. In all the chaos, I thought I perhaps left it at the hospital or in the car - wasn’t sure. My husband called Sprint and asked if there has been any activity on the phone because it’s lost and they said no. No one EVER told us to suspend the phone - they advised that we can cancel the phone for the cancellation fee of $200. We didn’t want to pay that and since we had a few more months on the contract and my husband shares the minutes away - we were just going to pay the minimum on the account until the contract ended. For about 6+ months there was no activity on this phone. It may have had some games that I downloaded last year - but NO TEXT messaging services. My husband and I, because of our careers, know better to sign up for anything through text messaging, online or through advertisements. Again there has been no activity on this phone. Then all of a sudden about 2 months ago I noticed our cell phone bill was in the hundreds of dollars (when on average it’s about $100). My husband noticed that it was text messaging sent to the lost phone and immediately called Sprint. The customer service told him at that time that they were issuing a credit and that it will be reflected on our next bill. Our next bill came and the amt of text messaging services DOUBLED. Ever since then he and I have called Sprint to get a different story everytime we talk to a different representative. We have spoken to a total of about 30 representatives, all with a different story. As of 4 days ago, a very nice rep - David had told us the credit will be issued within 48 hours. I called back in 3 days - gave them an extra day - and now I’ve spoken to an additional 15 reps some who say it will be fixed and some who have ARGUED that it’s our fault, we MUST have signed up for these texts and we have to pay the obscene outstanding due.
October 24th, 2007 at 4:12 pm
I HAVE BEEN RECEVING TEXT FOR THE PAST MONTH FROM 75557 AND I DIDNT SUBSCRIBE TO IT. I WOULD LIKE A CREDIT TO MY BILL FOR THESE SERVICES.
October 29th, 2007 at 4:26 am
Sprint has charged my bill for the last two months for 3 different Premium Services as they call it and these are UNAUTHORIZED CHARGES TO MY ACCOUNT. I too, have called and have spoken with several representatives who all have a different version of my bill and of course, you must have ordered it, comments. I have cancelled my account with Sprint and will never use them again. I encourage everyone who is considering Sprint that they are the worst. You will wait up to 40 minutes for someone to talk to you about your account and they will argue with you about what you believe your account should be. The customer is never right with them. I am thankful that I was able to get out of my agreement because it had expired. I had a written contract that stated that it would cost me $150 per phone to cancel.I told the Sprint rep that and he said no, $200. The contract was written up at Redioshack where I purchased my phone, the Radioshack rep said that the written contract hold over what the Sprint rep said. The Sprint Representative argued with me and told me that he would charge me $200 for both phones if I cancelled that day. I hung up on him and called back to get another Sprint representative who cancelled my account because I had fulfilled my contract with 5 phones and she cancelled the phone contract for FREE within 5 minutes. EVery SPRINT Representative will give you a different story, NONE the same.
November 8th, 2007 at 5:36 am
Normally have a Sprint bill of $80-$90 month, then when we had phones replaced all of a sudden bills go into the hundreds after phone credits were issued and Sprint says its due to some 3rd party company cahrging services to the account, which we never authorized, Sprint wont remove but tell us to contact the company. What a farce, will just lodge complaint with FCC…Sprint can be bad news!
November 23rd, 2007 at 4:27 pm
i took off the unlimited internet acess back in september and every month after sprint keeps adding it back on trying to make my bill higher!im filing a lawsuit for unauthorized charges someone from custmor service keeps adding on stuff without my knowledge!!!!!
December 9th, 2007 at 7:08 pm
DEATH TO SPRINT NEXTEL!
December 19th, 2007 at 3:11 am
THey renewed my contract (assuring me they would not) after sending me HYBRIDS because NEXTEL did not work in my area. Hybrid is the worst of both worlds.
December 19th, 2007 at 3:13 am
I did not nor DO NOT want to participate in the Ring AZA club. I never wanted nor DO NOT NOW want to be part of this ridiculous club.
Thank you
December 20th, 2007 at 12:52 am
Cancel my membership which I never agreed to.
December 20th, 2007 at 12:53 am
For 3 months I’ve been receiving unauthorized charges on my bill (ringtones, music, songs, internet use). The first month they credited my account and disabled internet use from the phone. Next month, samething… $100 in unauthorized charges. Third month, same thing. Now they will not credit me back and I have no help in trying to resolve the situation. The only thing I can really do is pay the charges and cancel my service. Sprint customer service is absolutely no help and they SUCK.
December 27th, 2007 at 3:25 am
Sprint/Nextel refuses to cancel at end of 24 month contract - don’t start with them and you won’t have to fight them later. They immediatley switched the billing cycle not to coincide with the start date and then say they have a policy that requires you to end your contract at the end of a billing cycle. I don’t see this policy in my agreement. End result is you are stuck with a 25th month. They refuse to cancel at the end of 24 months. Consider this - one additional month times thousands of customers = MEGA Dollars for Sprint. Please do not support this UNETHICAL business practice - DO NOT sign up with Sprint!
December 30th, 2007 at 4:45 am
Sprint is trying to strong arm me into extending my 2 yr contract. on 2-7-06 I signed up for 2 cell phones, on family plan. Three months later one of them quit working. Sprint rep said return it and they would issue me another one, with an additional number, so now I am paying for 3 numbers, and 2 pones. Of course this increases my monthly billing. But, being the good person that I am I let it slide. Three weeks ago one of my phones (NOKIA) stops working after COUNTLESS phone calls, they say just get a new one, but I must renew my 2 year contract. I told them to send me a Samsung to try. Remember the phone (Sanyo) that quit 3 months into the contract—now they are extending my obligation another 6 months, unless I get another “free phone” I told rep no, she said I must pay 200 per phone to get out of contract. I have about 30 days left on my contract.
The solution to my problem, return the Samsung when it arrives. On 2-7-08, cancel the ONE phone that is as of today working, and refuse to pay them any more money. I have also formatted a cell phone dispute letter to all three credit reporting agencies, to protect my credit, and I will not use Sprint again.
December 31st, 2007 at 8:11 pm
Sprint is trying to strong arm me into extending my 2 yr contract. On 2-7-06 I signed up for 2 cell phones, on family plan. Three months later one of them quit working. It was a Sanyo. Sprint rep said return it and they would issue me another one, with an additional number, 9She never said this would extend my obligation to Sprint. So now I am paying for 3 numbers, and 2 pones. Of course this increases my monthly billing. But, being the good person that I am I let it slide. Three weeks ago one of my phones (NOKIA) stops working after COUNTLESS phone calls, they say just get a new one, but I must renew my 2 year contract. I told them to send me a Samsung to try. Remember the phone (Sanyo) that quit 3 months into the contract—now they are extending my obligation another 6 months, unless I get another “free phone” I told rep no, she said I must pay 200 per phone to get out of contract. I have about 30 days left on my contract.
The solution to my problem, return the Samsung when it arrives. On 2-7-08, cancel the ONE phone that is as of today working, and refuse to pay them any more money. I have also formatted a cell phone dispute letter to all three credit reporting agencies, to protect my credit, and I will not use Sprint again.
December 31st, 2007 at 8:15 pm
As I read through all these complaints, I can not believe we have no recourse. Nextel has been placing 3rd party charges on my husband’s phone for almost a year and they refuse to remove the charges. The charges weer never authorized and I hate Nextel. I have spent over 40 hours on the phones with idiots to absolutely no avail.
January 9th, 2008 at 8:47 pm
I regret changing from Cingular to Sprint! Big Mistake!!! My friend in Texas uses Sprint and he talked me into changing companies so we could talke Sprint to Sprint. I was hesitant because I had been with Cingular/AT&T for nine years without a problem. My main fear was going over my minutes with the particular plan proposed by sales rep. She assured me that we would receive a text message warning me of near limit spending. She also did not inform me of the *2 or *4. My phone bill averages $40/mo. even when I am home and use it to call clients, family, etc. I was in Texas for 2 months and my bill was $514.00!!! Customer service for Sprint is nothing but Lip Service! Reps are so inept and helpless. They said the type of plan I had did not require them to text message me about impending minute limit. They sure text you to remind you about your bill not to mention other junk they charged me for text message and e-mail which I didn’t re
January 12th, 2008 at 5:55 pm
Vicky continued-
When I called Sprint the customer service rep informed me about the *4 and *2. I informed her that the sales rep had given me a false sense of security by telling me I would be warned about the minute usage and I had no idea that we could inquire about the minutes used. Please understand. I am 58 years old and not as savvy about cell phones and usage, etc. I am kind of afraid of all that. That was the reason for me hesitancy. I now have to pay over $500 for what I feel was a bad sales rep. I also requested a bill with the detailed use of my minutes since I did not call clients and only used it to inform family in California that I was ok in Texas!!! They are sending me one, so they said. I am now stuck with a contract until 2009. My friend has the identical plan, he is an attorney and is constantly with his clients on the phone. He never uses his land-line, the recept. does. He said he has never had a bill that high! Go figure.
January 12th, 2008 at 6:03 pm
I never know this company, never went to their website to register, don’t know how to get this fee, I argued with Sprint, but they refuse to credit back this fee, I argue with Bid4Prize, they said I went on line to input some password which they sent to my cell phone, but I never went their website, and even don’t know what the website doing, I heard this Bid4Prize name is from my Sprint Statement, and Sprint also charged this text message fee, looks like Sprint and Bid4Prize together to charge the money from the user.
January 14th, 2008 at 4:48 pm
We need take action against Sprint.com and New Motion.INC, because they are closely together to cheat the users , try to get every customer money for this text message fee. Thinking about every one $9.99, for all over nation, how much they can get profit ? Go figure
January 14th, 2008 at 4:53 pm
I am a Sprint/Nextel indirect dealer in Texas. Even though I am supposed to represent Sprint they still crap on my employees stating the same things here that everyone has mention.Sprint SUCKS!
January 16th, 2008 at 4:06 am
I got a tex for free ringtones , so I tried to get one and never recieved the damn thing, and on top of thatI was charged $10.00 for what was suppose to be a FREE ringtone. And some how you people decided to sign me up for some damn subscription I never even herd of . So please stop taking money that does’nt belong to you and give me back my $10.00. Thank you.
January 17th, 2008 at 8:26 pm
Well I just recieved and 10 dollar charge from you guys and it says for some ringtone. 1st off i know i didn’t buy a ringtone because i make my own. Second this is stupid that i’m getting charged for something i didn’t do. I want my 10 dollars back please. And sprint was very helpful when i called. Now for you all, i want to know why you charged me and when i am going to get my money. Thanks, Chris
January 18th, 2008 at 12:38 am
I had been with Nextel for years when Sprint merged with them. Since that time, my service sucks. I spent over $700 on two phones in October 2006. By June of 2007, both front screens stopped working due to a known mechanical problem. I don’t pay for that insurance crap each month because I don’t abuse my things. To replace the phones that should have been recalled, I had to pay $110. Sprint did eventually suck it up but only 2 months later! Now, my friggin phone keeps going off in the middle of the night because of spam text messages (that free ringtone crap is spam). It’s not so much the cost but the inconvience of being rudely awoken. Sprint finally did credit my account today (after 3 months of arguing) but they cannot guarantee that the texts will stop. Give me a break, yahoo and gmail are free and they can block spam, I pay $140 a month for two phones and Sprint can’t do S%@#.
January 23rd, 2008 at 12:01 am
I have had Sprint for 5 years, switched to Verizon. I am still trying since December 14th 2007 to get my phones shut off. I have called and talked to Jason, Sue, Pat, Monec, Marvin and Patricia and I just received a bill for over 600.00 dollars. I was told the phones were disconnected.I am now turning this over to Mr. Tyler Pressley who is the executive services VIP analyst. Lets see what the outcome will be.
January 23rd, 2008 at 6:11 am
I think all of us that are having trouble with Sprint, should call Dale Sommers on XM 171 between 4 and 7 pm., and tell him about Sprint and their customer service. XM has over 8.5 million subscribers. I wonder how Sprint would like that.
January 23rd, 2008 at 6:22 am
I called Mr. Pressley this morning and told him my situation and about my $600.00 phone bill from Sprint. He was very nice, he resolved the problem, and apologized for the trouble that I went through.
January 23rd, 2008 at 2:10 pm
After a 5 yr unhappy experience with sprint, I decided to cancel my service. They are now charging me with not one but 2 early termination fees.
I responded to an offer for a free 2nd phone a few yrs ago and when I realized it wasn’t actually
a free service I sent it back but the phone # remained in my name so
after many frustrating experiences dealing with
a bad phone, bad service & overbilling, I cancelled… only to find myself owing double early termination fee.
January 24th, 2008 at 10:27 pm
Received my Sprint Cell Phone Bill and there were 2 charges for New motion at 9.99 on it I did not subscribe to this So i will not pay it
January 25th, 2008 at 5:20 am
For almost 2 yrs with nextel (2 yr contract) i’ve had nothing but grief with this company, charges i didn’t agree to…. phone hacking ( was told to me from an employee) of nextel,going on with nextel,
3rd party charges i didn’t agree to. double billing, can’t get anywhere with customer service, rude service, no help,my son bought a new phone and paid it on his credit card.. when he received his nextel/sprint phone bill he was charged for the same phone he paid for with his credit card, also he has been charged for services he never requested, the list goes on and on.Calls dropped, or no service available, poor quality phones
January 25th, 2008 at 5:39 pm
I have had this ongoing complaint with Sprint due to their erronous sales representation which cost me $500! They finally said they would reduce it by half if I would sign up for a more expensive contract! I said that was not a compromise, that is extortion! No wonder they are losing clients by the thousands!!!!!
January 25th, 2008 at 7:19 pm
On my bill this month, there was a charge for 9.99 from Opera Telecom for a ringer. The person who has the number to which this was billed says they did not order nor download a ringtone. When I called Sprint to complain I was told this was for internet usage, which I do not understand how someone could have used the internet on the phones, because I had the internet blocked on all phones last summer. Sprint says I never blocked the internet on all the phones, then they said I only blocked it on one phone…mine. How ridiculous….my two kids (a 19YO and 32YO are the ones that I would have blocked, including mine because I do not need to use the internet via a phone) So they again blocked internet access, but, say that I have to log onto Sprint’s website and go to Digital Lounge and then go to My Content Manager to unsubscribe to this 3-party company, of course, when I tried to go to My Content Manager, I get an error message. So I called, they say the website is down, but, I’m sitting here looking at my bill online but the website is down, what the …..?!?!?
I plan on dumping Sprint as soon as possible, I will never recommend Sprint to anyone. The FCC needs to investigate them, they think they are above the law and can do whatever they want to their customers.
January 28th, 2008 at 12:03 am
Was billed $9.99 on my bill for supposedly signing up to win prizes, which never happened.
January 31st, 2008 at 9:20 pm
I CHANGED OVER FROM NEXTEL TO SPRINT WITH 4 PHONES. SPRINT SENT ME THE 4 PHONES WITH THE NUMBERS FROM MY SUBSRIPTION WITH NEXTEL. THEN THEY SENT ME ANOTHER 4 PHONES WITH DIFFERENT NUMBERS, WHEN WE CALLED TO SEE WHAT WAS GOING ON, THEY SAID IT WAS THEIR MISTAKE AND THAT IT WOULD BE CANCELLED RIGHT AWAY. THEN A MONTH LATER WE GET AN $800 BILL FOR THEW CANCELLATION OF THE SECOND SET OF PHONES, AND THEY WON’T DROP THE CHARGES EVEN THOUGH IT WAS THERE MISTAKE. THERE MUST BE SOME AGENCY THAT WE CAN COMPLAIN TO, TO RECTIFY WHAT THIS COMPANY IS DOING.
February 1st, 2008 at 1:21 am
Sprint admitted to me that their rep misinformed me and that cost me $500. Although it was their mistake, they said I still had to pay the $500!!!!!
February 1st, 2008 at 2:33 am
How is this legal for these companies to get away with this? Everyone I know that has a sprint or Nextel gets the same crap and overcharges and when they refuse to pay the phones get turned off. But these are criminals robbing us blind and doing it in a guise of a “trusted” nation wide company. Someone some where needs to stand up to them!!!!!!!!!!!
February 3rd, 2008 at 12:46 am
I disagree with some of the things Sprint CSR’s tell me. When I have a dispute over an obviously ridiculous charge, I am placated & lied to explaining that I will be contacted expediently to resolve my issue. Then nothing happens but a text or voice message directing me to pay all charges or lose service. I then contact Sprint again and explain what has happened and give my dispute number. I am put on hold for a VERY long time so that the rep can confer with a supervisor who never gets on the phone. Again I am told that they will handle this issue and that they are sorry for the mis-handling of this issue. Keep in mind, I have not insisted that they dismiss all charges instantly, but only investigate this dispute and contact me in an appropriate amount of time. This never happens. Again I either get a text or voice message about loss or interruption of service unless I pay up. Then I call again, Again I am assured that the problem will be resolved without interruption until dispute resolution is reached. Then I cannot make outgoing calls, all my calls are re-directed to bill payment at Sprint. Be warned that if someone at Sprint makes a mistake, they still need you to pay for it because an employee who makes a mistake will never admit it and you will then run into an endless chain of employees who get away with passing the buck until so many mistakes are made that the company itself will protect their employees by stonewalling you and cutting service completely until you pay for what you shouldn’t owe. This is a ridiculous business practice as they will fight to get an erroneous $100-200 dollars from a long term customer who is worth thousands per year and risk alienating that customer just for a small amount of money just because they cannot justify eating the cost of their own mistakes. DUH!!!!!!!
February 11th, 2008 at 2:57 am
I just gotten my phone in the mail today and I thought that this was the phone with the camera on it so can I change phones.
February 13th, 2008 at 7:27 am
How do we know where the incoming calls are coming from? The major portion of my bill is for “incoming” calls. How do we know they are real? I know I don’t receive all the incoming calls they said I received on my $514 bill!!!! It was like pulling teeth to get them to give me an itemized statement.
February 13th, 2008 at 7:39 pm
After 4 hours of transferred calls I have found that downloading a ringtone is just not worth it. I downloaded one @ $2.50,and paid over $40.00. The Nextel reps did however inform me that doing a SEARCH on their site is how I signed up with someone named Funmobile, giving me a contract I didn’t want. Anything from Sprint’s “music store” is not third party(or so they tell me). Rather than try again, I’ll deal with the one $42.46 ring tone I now have. After 4yrs. with Nextel, I have had enough. Their saying should be, “Sprint, f#@%*ng over Nextel”!!!
February 14th, 2008 at 12:30 am
I too had a problem with sprint chargeing me a Nevis Mobl Alt for $9.99. I obtained a phone number for this improper company which sends alerts for $9.99 which is 1-888-648-9524. I mentioned to sprint that this was posted scam on the internet they then credited me back my funds.
February 14th, 2008 at 2:22 am
Cancel my membership which I never agreed to.do not send me any more messages please thank you ….
February 14th, 2008 at 11:36 pm
Cancel my membership which I never agreed to.do not send me any more messages please thank you.
February 14th, 2008 at 11:37 pm
Cancel my membership which I never agreed to. do not send me any more messages please thank you.
February 17th, 2008 at 12:52 am
I was buying free ringtones (iknow they are deffetly free)myxertones and all the sudden this thing popped up.
I got my number some how and it started sending me a bunch of stuff.So it replyed and said STOP but i just chared me 40$ on my bill.i would really appriciate it if you cancelled it and some how take it off my bill.I am joined with sprint.Thanks.
February 19th, 2008 at 9:55 pm
I was having dropped calls and terrible static and was told as long as I was in the service area,there wasn’t anything that could be done so I upgraded to another phone,this did not help but this apparently also extended my service contract….even tho the contract date that was posted on the Sprint site and a sales person at a Sprint store said said it was 1/14/08, and was charged a $150 early termination fee which was not right. I went to VERIZON and was I pleasantly surprised, NO dropped calls, No static and NO B.S. just great service. It is no wonder Sprint’s stock price is trading under $10 a share. Sprint puts out a terrible product…..sure hope this e-mail helps people stay away from this miserable company.
February 28th, 2008 at 4:22 am
I dont like Sprint either! I asked them to lower my spending limit from 400 to 200 dollars and they say they can’t do it! The only way is to renew my contract with poor credit. BS! When my contract is over, I am going with someone else.
March 10th, 2008 at 8:21 pm
Both my wife and I had money taken from our bank accounts from Sprint. They got our bank accounts from previously made “one time payments”. we never authorized automatic debits, when we called them they said too bad we took it because you owe it.
March 11th, 2008 at 1:18 am
On my sprint bill i see that i have been paying two different states taxes(North Carolina snd Louisiana) I contacted sprint and this want i got. A two month credit. What about the rest of my money? Something has got to be done about the way Sprint treat its customer.
March 17th, 2008 at 5:11 pm
On my sprint bill i see that i have been paying two different states taxes(North Carolina and Louisiana) I contacted sprint and this what i got. A two month credit. What about the rest of my money? Something has got to be done about the way Sprint treat its customer.
March 17th, 2008 at 5:13 pm
getting charged every week for some kind of 75557 text alerts and ringonerts. Don’t know what this is, can’t figure out how to make it stop. Sprint is no help. Says we have to figure it out ourselves. They say we subscribed to something but we DID NOT! our charges are over $50.00 now with no end in sight!!
March 21st, 2008 at 11:37 pm
sprint has been charging me for 1to 2 charges a month for some lame text message that I do not get or ask for and they have been charging me for 2 city taxs that I do not live in and one that I have never lived in for 10 years adding up to several thousands dollars and I’m fighting with them about it
March 27th, 2008 at 7:01 pm
My contract to Sprint is over on March 18, 2008 with a proof receipt. We
went to Sprint and the one who works there said: “The computer shows your
contract over not until September 2009.” We had a fight there and no manager
on duty at that time. He also said, nothing he can do with the compter.
I have searched online and most people have sermilar problem. That is the way
Sprint wants to keep customer.
To avoid any headaache, NO MORE SPRINT to EVERYONE!
March 28th, 2008 at 1:57 pm
My question. Who is it, we as coustomer can talk with to stop sprint of the mess they keep up? We need help with getting sprint into court to stop this. Something has to be done. All these complaints we make online seems like they do no good. HELP SOMEONE.
Thanks
March 28th, 2008 at 3:58 pm
I received unsolicited text alerts about movies and deleted them. I never subscribed to any company or authorized anyone to charge my Sprint phone for text alerts. Then I received my monthly bill from Sprint and saw the $9.99 charge from Nevis Mobile: Alerts - 26706 Nevis Mobl Alt. I immediately called Sprint and they told me I was billed by a third party and needed to go to Sprint.com and cancel my subscription under My Content Manager. I tried to do that and then called them back to inform them their was no My Content Manager on their website. I demanded they remove the charge from my bill or I would terminate my contract with them and gladly pay their termination fee and go to Verizon. They decided to remove the charge but told me I had to call Nevis to cancel this or Nevis will continue to bill me $9.99 each month. They gave me a toll free number for Nevis of 888-648-9524 but when I call that number it’s just a mail box recording saying to leave a message. I left a message and never received a call back. So I now feel like Sprint has no intention of protecting my account from fraud and theft.
March 30th, 2008 at 1:29 pm
As I mentioned before above some where on this page. I have my receipt to show my contract date over but Sprint says nothing we can do, because computer say not until Sept. 09. I ended up paying earlier termination fee 175 plus tax. I switched to other provider. (Period)!
March 30th, 2008 at 4:37 pm
I CAN NOT CANCLE HOW DO I DO THAT IF YOU DONT HAVE TEXT MESAGEING?
March 31st, 2008 at 7:19 am
For the last 5 months I have been getting about 45.00 dollars in charges on my cell phone bill that I did not authorize per month. I have been in contact with my Sprint service provider and they are not willing to help me, so it is your turn. You can either send me back my money, or I will be getting my attorney involved in the matter.
April 3rd, 2008 at 2:36 am
I have tried for several months to cancel service and even spending many hours on the Sprint *2 . Your web site has helped me more in two minutes to cancel sthose text thieves than all the time I spent on the phone with Sprint. The way sprint has everything set up you will never end a contract. Every time you call your contract gets re-newed
I stop all the texting and now i hope I don’t get that $40.00 bill from each one for cancellation?! Don’t you wish you could make money like these thieves!
I am thinking Metro PCS next
April 4th, 2008 at 5:44 pm
Would you please cancell the subscription I never ordered right away. I don’t want this don’t know what it is and don’t want it again I say I don’t want this service please cancell right away.
April 7th, 2008 at 12:54 pm
My daughters phone racked up in one month 85.00 in text messages and it didn’t even have text message capability or service. It was from a spam text number which sprint told me she subscribed too. How could she subscribe when she didn’t have texting and how do you unsubscribe when you don’t know you are getting the texts. I did get Sprint to remove the charges but not without hours on the phone and plenty of frustration.
April 8th, 2008 at 12:33 am
I have called Sprint/Nextel numerosus times about my bill. I would have charges from text messages I never sent or accepted. Sprint told me that the phone automatically accepts all texts and I am responsible. Sprint said that I can call back every month to have a credit issued for any unwanted texts. I also questioned about rate plan changes and Sprint said since I changed phones that my plan had to changes so SPRINT amde the change to the plan that was similar to what I had before. I told Sprint that I never authroized this and they said that I could put up or shut up. I have been told that since I have the hybrid I should have good service. I have taken my phone in to repair centers and retail locations and when they run a check on the phone they say that their is great service in the RDU area. When they look at my phone I have no bars. Their solution is to upgrade phones or have my phone sent off and a new one sent to me. I have had three phones sent to me because of this problem. Sprint’s answer to this is….I must be breaking the phones because they havent had any complaints about the phones yet from any customer. Frustrated in Raleigh
April 9th, 2008 at 11:10 am
If anyone one has Tyler Pressley’s phone number at Sprint executive offices please publish. He is the only one to get problems solved with Sprint. They are trying to charge me over $2000 for cancellation and I was with them over 6 years when I could no longer take the stress of the monthly battles. I lost Mr. Pressley’s phone number and need it please!!!
April 10th, 2008 at 1:46 am
Please help me with a charge that was put on my bill from CSWrING tones. I called them and told them that they were fradulent charging me for something that I did authorize. Then I ask for a refund.Is there anyway you can credit me the 9.99 for that charge. That company is charging many people and he said he would not mail me a refund. Please let me know. Thank you Dianne Horton
April 16th, 2008 at 11:40 am
I have to agree, sprint totally sucks. I have talked to numerous “customer care” consultants about complaints ranging from unauthorized charges to why my bill was not at a $0 balance after i clearly paid the whole thing to why there were text message charges on a phont that isn’t even capable of texting. Every time the “solve” my problem here comes my next bill either with the same problem or 2 different ones. I can’t wait to my contract expires. I could send a kid through college with all these extra fee. Sprint has been in the game too long for all of this bull.
April 20th, 2008 at 8:57 am
To all you have complaints about Sprint/Nextel here is a number and name the of a person that might help you. Bradon Donnell. 866-727-0664. He did help me, I still canceled my accoutn with Sprint/Nextel.
April 20th, 2008 at 10:55 am
I was charged $9.99 for a service that I never ordered and dont want and was charged for. I would appreciate the charges be reembursted to me and it not be charged to me again.
April 21st, 2008 at 7:48 am
My daughter got a replacement phone, and shortly after recieving it, there were text messages for dada and MobileMessenger ringtones. Our phones are so old and lowtech, they don’t suppport ringtone downloads, yet I’ve been build $9.99 per month for 3 months now. It is riduculous that phone companies can let 3rd party companies add services, but are unable to remove them at the customer’s request.
April 21st, 2008 at 10:01 am
For the last two months I have been recieving text messages from69999, and 75557 i want it refunded
April 21st, 2008 at 3:22 pm
sprint is stealing money from us there eefffen theives!!!
April 21st, 2008 at 7:06 pm
I have been being billed 9.99 a month for some service i dont even know about or signed up for.
April 22nd, 2008 at 7:42 am
I have been billed $9.99 for the past 5 months. I called Sprint and they said they would block it and refund the past months. I just got my bill - it was charged again and there was no credit. I called them and they said someone would get back to me in 48 hours, instead they had me do a survey after 48 hours and then said someone would call in 5 days! I was already supposed to be credited this amount!
Has there been a class action suit started yet?
April 23rd, 2008 at 10:10 am
42222 text alerts buongiorno and de jour meal planner nexgenesis - both not authorized remove charges
April 25th, 2008 at 3:54 pm
What a wonderful sprint story I have. I received a bill for over 300 dollars, which is way above my normal reate. When I went o look into the charges I was told they were for text messaging from my 11 year old daughter’s phone. Since I was concerned about this due to this being out of character for her. I asked to see all phone numbers the text messages were sent to or came from. To my suprise I was told that they do not have that information at sprint they do not track it. So my question is why should I pay $290 for text messages that I have not one evidence of proof for?? Just to ease everyone’s mind my little one got scared and deleted every thing from her phone. She stated somone kept texting her and she didn’t know who it was.
If sprint doesn’t track this then why do I pay for it? How do I know they are billing accordingly?
April 26th, 2008 at 1:03 pm
I was charged $9.99 three months in a row for an item that appeared as ‘Mobile Msgr: Ringers - 71888 MM Fmtns Rngtn’ on my bill. I called Sprint Customer Service twice about this problem. The first time I was told the charges (2 months up until then) would be reveresed, the service would be blocked (so that I would not continue to be charged for a service I did not knowingly authorize) and that the credit would appear on my next bill for $19.98. My next bill not only did not reflect the promised credit, but also (surprise!) showed the same charge of $9.99 reappearing on it. I called Sprint again (today, April 26) and spoke with customer service. I was told that the last charge reversal was passed up to a supervisor for approval, but for some reason has not yet appeared on my current bill and the promised changes have not been made. This customer care agent, however, promised me that he would call me back to verbally confirm once the total charges ($29.97 for SMS Text) and $7.50 for Picture Mail (not authorized by me and appearing on my current bill) have been authorized for credit on my account. 10 minutes later, he did call me to say all the changes have been authorized and that the credits and changes will be reflected on my next bill. Not, it remains to be seen whether that is indeed the case. I will find out on May 18 and will report back should this still continue to be a problem. My experience with customer service has been terrible in the past, but I have realized that if they are asked the right way, explained the situation in a calm and reasonable, factual manner, they do respond with the results that I want (reversal of charges). Having said that, they are not running a perfect system and checks and need to be reminded if what they promised was not delivered. It is very frustrating, of course, but patience and perseverance do sometimes pay off. Tactfulness in dealing with customer service and separating them as individuals or professionals from their company’s ridiculous policies and directing your frustration towards the company and telling the agent exactly that, does get them to see things your way. I hope none of us has to experience this again. It’s a tall order, but we need to keep chipping away.
April 26th, 2008 at 3:35 pm
I work at a Sprint Nextel dealership and let me tell you all, we INDIRECT dealers are aware of the games corporate stores, telemarketing, and online sales play with everyone. You aren’t alone in how Sprint treats you.
As soon as Sprint purchased Nextel (I’m a legacy Nextel repair tech., now service manager for a company selling Sprint and Nextel products) the screwing began. You’re probably all aware Nextel and Sprint offered 2 different types of repair or replacement coverage. The first thing they did was crank up the monthly premium. The second thing they did was to cut the amount of money service centers receive for subscribers with this coverage by 55%! (Jan of 2006)
As of today, literally, (April 30, 08), we just received an ‘Addendum’ to the service contract forcing us to stay open longer hours, and additional days. We’re still reeling from the first cuts, we can’t pay staff for these additional hours.
Also, tomorrow we’re supposed to receive a contract addendum for the sales side that will reduce our commissions by a full 33%!
We run an honest business and NEVER lie to the customer about what a mess Sprint management is. The technology is excellent. The handsets are excellent (with the exception of a few duds). When a customer complains about Sprint billing or Customer Care, we rant right along with them.
Sprint is broken and even with a new CEO doesn’t appear to fixing itself. There are too many self important pissants from legacy Sprint who stand in the way of growth and customer satisfaction. And you all lose. WE all lose.
Sprint is ripe for a takeover. In our opinion, it can’t happen soon enough. Realistically, we know that our family owned business will most likely be closed in the next 6 months due to Sprints proxy control of businesses they don’t own.
I’m sorry for all of us involved with Sprint. As I said, the technology and phones work great, especially the wireless AirCards, but none of that is enough to overcome corporate stupidity, ego, greed, and mismanagement.
April 30th, 2008 at 4:51 pm
TO CANCEL DADA BINARY OR CSW RINGTONE 9.99 CHARGES TEXT STOP TO 63232 AND THEN ALSO SEND SECOND TEXT OF THE WORD BLOCK TO 63232 THIS WILL PUT YOU ON THE BLACKLIST IF “STOP” DOESNT WORK USE “QUIT” BUT YOU WILL INSTANTLY GET A REPLY TEXT TO CONFIRM.
May 2nd, 2008 at 11:09 pm
I wanted to follow up my last post with this information for people. DO NOT ORDER PHONES, EITHER UPGRADES OR NEW ACTIVATIONS, OVER THE PHONE WITH SPRINT TELESALES! This is where people are getting screwed. You aren’t talking to Americans most of the time. Either Phillipino’s or Chinese, or Indian. They are paid a small commission for everything. It’s huge money in their jungle call centers.
If you’ve read my other post you know that although I work indirectly with Sprint, I am NOT a Sprint fanboy. It’s the Customer ‘Care’ that’s broken. Stop using them for Gawd’s sake and just go into a store.
And NEVER fall for the call from Sprint offering a “Free” phone. All you’ll end up getting is another phone added to your account (that means another phone with a NEW number). Then you’ll have nothing but months of grief trying to remove it and get credited.
I would also cancel any TEP/ERP/ESRP coverage you’re paying $7.00 a month for. Sprint is making huge bucks from these plans. Think about it…when is the last time you needed your phone repaired or replaced? Problably not enough to justify paying $84.00 a year!
All repairs at service centers fall into 3 price ranges:
1) $55.00 for flips and front or rear housing
2) $35.00 if the unit has to be swapped for something wrong with it other than physical damage
3) $15.00 for an antenna.
Most people wear out the antenna first and they last a year. So that’s $15.00 a year opposed to $84.00. You save $79.00 a year!
If you’re in a rough industry where your phones are damaged alot…then by all means get either the repair or replacement coverage.
It pains me to see so many people here who have been screwed over leaving Sprint but I understand. It’s too bad because as I’ve said, the technology, coverage areas, and handsets are top notch IMO.
May 5th, 2008 at 10:16 am
My daughters phone has had a msgr ringtone fee for 9.99 every month, and a tetrus fee of 3.49 that she never downloaded. The customer service was no help-I tried 3 different times. They told me to look in her Content Manager and there was nothing there.
I eventually cancelled her phone number and got a new one-the charges somehow followed to her new phone number. Sprint assured me the charges would not follow to her new number. If Sprint isn’t doing this, who else could it be?????
May 5th, 2008 at 5:46 pm
w marshall
I know how difficult it can be and the sad irony of trying to communicate with a ‘communications’ company. We fight for people every day, uncompensated, when they bring billing issues such as yours to us. We don’t consider it time wasted; but rather loyal customers gained.
Everyone here needs to send emails to dan@sprint.com with a brief (he gets TONS of emails) description of your problem. That’s the email address for Daniel Hesse, the new CEO of Sprint. I’m sure he has a staff that reviews these items but from what I’ve heard so far, anyone who has emailed that address has been contacted and their issues resolved. Keep in mind, even with cell service there is buyers remorse; meaning, there ARE people who purchase things and don’t think about enough about what it will cost later on.
I also suggest you take your bills to reputable Sprint dealers for an account review to make SURE you’re on the right plan and aren’t paying too much. They certainly aren’t going to contact YOU to tell you that.
If you’re a power user; switch your plan to the $99.99 Everything Plan. Voice, data, email, txt messaging, etc., all in one bundle. It won’t last forever so think about getting it.
And w marshall, spammers are finding cell phones. Legislation isn’t being enacted fast enough to counter it so block ALL data services until it’s resolved. And as I’ve said before, do NOT order over the internet or via telesales! Read my earlier post for the reasons why.
We here at Tower Communications wish we could help you all but the reality is we can’t. Find an INDIRECT dealer you can trust. Don’t be shy when asking them about their business practices either.
And all of you, never EVER fall for the old, “To get your defective phone replaced means you’ll have to sign a new 2 year agreement. WRONG! It costs $35.00 for an Advanced Exchange Swap (as long as the unit isn’t damaged beyond repair (DBR). Your contract period remains intact. All you’re doing is replacing your defective handset.
Best of luck to you all.
Greg
May 6th, 2008 at 9:18 am
The worst customer service, dont offer solutions they just suggest to pay your bill with no options to resolve a problem,i’m very disappointed with sprint/nextel, I tried to port 2 numbers from tmobile onto nextel, custome reps told me that numbers were not available, call tmobile and they said numbers are not blocked, so i decided to cancel account within a month and return the unused phones but after cancelling the account sprint/nextel gave another number that i dont know where it came from and they’re telling me that all charges are valid, its amazing how customer service reps dont have a clue of what customer service is all about, i just filed a complaint with fcc .
May 7th, 2008 at 11:22 pm
Jose,
Follow up your complaint to the FCC with an email to Dan@Sprint.com. It will go to the new Sprint CEO.
As far as not porting the numbers…I think TMobile was yanking your chain. I’ve seen this many, many times where a carrier refuses to release a number. When we try to port the number the system won’t allow us to. We have no recourse but to get on the phone with Sprint and clarify it (all of our activations/upgrades are done via secure websites). We can’t talk to TMobile, or whatever carrier, on the behalf of the subscriber however. We threaten the other carrier by telling them we’re providing their soon-to-be-former subscriber with the information they need to file a complaint…such as you’ve done.
As far as the phone and number you DID get…sadly, it’s all about the commissions and sales reps at Care will slide it through if they can get away with it. Since bringing India and the Phillipines Care centers on line it’s become a huge problem. You can teach them company policy and the ins-and outs of the system, but you can’t teach ethics. In those economically poor countries the risk of getting caught is worth it to them.
Again, find a good InDirect Dealer/Authorized Service Center to get help from. As I’ve stated before, the president of my company loves nothing better than a good fight and he battles daily for customers such as yourself…with NO compensation or charge.
Email Dan Hesse. At least it will go in the records his office is compiling. Give as many names and dates as you can remember.
Good luck.
Greg
May 9th, 2008 at 9:53 am
I was charged two sets of terminations fees on the same three phones and sprint only reluctantly refunded about 1/2 the money.
I was told by about 20 reps that I was not on a contract and therefore should not be charged any termination fees.
I AM VERY VERY ANGRY ABOUT THIS AT THE MANAGEMENT OF THIS STUPID COMPANY. THEY ARE TERRIBLE AT ANY BILLING ISSUES AND PRETTY POOR AT LYING ABOUT IT AFTERWARD!
May 13th, 2008 at 3:41 pm
Jeff,
Go into a local Sprint corporate store or an Indirect Dealer store. I would make the corporate store my second choice tho.
At the Indirect dealer, ask them for the name and number of their IAE. They’ll know what you mean. Call that person and make your concerns known.
And email Dan@sprint.com with your story. Make sure to keep it short, clear, and conscise. Include your name and account number and any cell numbers in question. If you bailed out of your commitment before satisfying the commitment you agreed to when you signed the contract, you WILL be charged an early termination fee for EACH of them. It isn’t a one charge for all type thing. If that’s the case and they gave you ANY money off, consider yourself blessed and move on. It was in the contract.
May 13th, 2008 at 3:52 pm
Addendum, I just re-read what you said. My apologies. It looks from what you’re saying that you did in fact satisfy your commitments on these three units and were free to cancel at any time. You’re probably already aware but the only charges you should have gotten would be usage charges since the last billing cycle.
The rest of what I said about who to contact still applies. These things are maddening and I sympathize with what you’ve endured and what you’ll continue to endure until this is corrected. When you call Customer Care again, immediately ask for a supervisor. If you get one that doesn’t speak clearly, hang up and call again until you do.
We fight this fight for customers all the time. It can get pretty heated because they have a one track mind and can’t think outside of what they see on their computers.
Worst case…file a complaint with the Better Business Bureau and EMAIL Dan@Sprint.com! The more people that do this, the faster things will change.
Good luck.
May 13th, 2008 at 4:00 pm
I am charged each month for CSW ringers that i cancelled months ago. I am still being charged for sprint games that are no longer on my phone.
May 18th, 2008 at 12:35 pm
As Ambrish previously reported (see comment above), I was also charged $9.99 for an item that appeared as ‘Mobile Msgr: Ringers - 71888 MM Fmtns Rngtn’ on my bill. I just called Sprint Customer Service and they said the charges would be reveresed on my next bill, but that I had to pay the $9.99 on my current bill pending Sprint’s determination of whether I’m eligible for the refund. They said that the ringtone came from a 3rd-party ringtone vendor who probably sent a text message to my phone, to which I responded with a “Stop” message. The 3rd party then charged my phone for the ringtone, which of course I did not download. Sprint said that they will block this type of 3rd-party communication from now on. So, I’m currently waiting for my next bill to see if this happens again. I find it unbelievable that they can attempt to bill me for bogus charges such as this.
May 18th, 2008 at 6:15 pm
help me plese
May 23rd, 2008 at 11:14 am
I have had my shares of problems with several Phone carriers. I believe Sprint, has more than its share. As already pointed out, anger makes one fell better, but does not work to your favor. Also be aware, that the Sprint stores have SALES PEOPLE, WHO USUALLY do not tell you about bad phone models, either. I have learned hard lessons, the hard way. I am passing on some information that has worked for me, if only I had used it early on.
Be cool, calm, and collective before calling (hard to do when you are at your wits edge). Be clear and concise AND DO NOT FORGET TO TELL CS, WHAT YOU WANT. Most Customer Service ( CS) reps are a piece of work, and often do not know what they are talking about. DO NOT ASSUME, THEY ARE CORRECT AND YOU ARE WRONG! I always call a second time, within 60 minutes, to review what we discussed and what the method for resolving it is. The nicer I sound, the longer they will try to CONTACT a person to help resolve the problem, vs., the transfer, and lost connection. When we are very upset we talk so much, our message of getting it resolved is lost.
1. Call when you are ready. Have a pencil or paper.
2. Note the time of day, day, name of rep, ID number and or Event #.
3. Jot down what you discussed, what you were told, how it was or not resolved.
4. If you were not treated right, note it, call back, and see steps 1, 2, 3.
5. Do not threaten to leave the carrier in anger, rather let them know you are prepared to go with another carrier, if they do not resolve YOUR PROBLEM, the way you think it should be.
6. Never be coerced into signing an extended contract to get another phone, and tell them, so, using the “forced or coerced”. Let them know, they are not honoring their contract to proving the service, especially if you have a junk phone. THEY TOO ARE OBLIGATED TO THE CONTRACT.
Email Dan@sprint.com, you will be called back. Be concise explaining the problem (limit to few sentences. Tell them, Oh By The Way, I am CONTACTING FTC and my congressman of problems, And DO IT! There are two consumer laws on cell phones.
Reminder: Your Goal is to fix the problem by being smart (not smart mouth). Hope this helps.
May 26th, 2008 at 4:08 pm
Very well put Oscar. Great advice. Too many times people think decibles work better than professionalism. I wouldn’t swipe a broad brush at Customer Care like you did as I’ve talked with hundreds over the years and there are some VERY intelligent, caring, dedicated people doing an extremely frustrating job. Can anybody here speak of what it’s like trying to see through the eyes of the frustrated or angry caller? Or trying to decipher the syntax of callers who don’t know the correct terminology to describe their issues? It’s maddening for both sides!
And it isn’t just Sprint that has a ‘less than perfect’ Customer Care dept. Call LG, call GE, call Sony (I DARE you to call Sony!!!), call Capitol One or WaMu…it’s no different. The difference here is that we aren’t discussing them; we’re discussing Sprint.
I believe, living in the ‘trenches’ on a day to day basis, is that people have unrealistic expectations of their cell phones. They’re machines people. They fall into three categories: 1) They’re poorly designed and junk right out of the box 2)They’re well designed but as happens in manufacturing any product; it’s just a lemon and 3)the customer won’t read the manual, the contract, the limitations of coverage areas or flat out abuses it.
I had one customer that was in every two months like clockwork to get the flip replaced on this phone. It seems he fought alot with his girlfriend and would wrench the flip off in anger.
I’ve had others who proudly admit to throwing it at a wall when it dropped a call or somebody pi$$ed them off.
I’m NOT laying this all in the lap of the subscribers but lets face it; we live in a disposable “I want what I want when I want it NOW” society.
I support 99% of Oscars advice however. Cooler heads prevail; even if you can’t understant the outsourced Custoemr Care foreigner speaking to you from another country.
Slow down, be patient and for God’s sake…use your local service centers. It’s good for your local economy, you get to speak to someone face to face, and if you’re REAL lucky, you’ll find a dealership/Service Center like ours where we WILL tell you which handsets are crap. (Sorry. No other word fits better). There are certain models we REFUSE to carry and if you ask us to get you one anyway, we’ll direct you to Telesales.
So check your coverage areas, charge your batteries as described in the maual, take your phone in for a PRL software update periodically, treat it like you paid for it (which you DID) and relax.
In the grand scheme of things, it’s just a phone.
May 27th, 2008 at 11:49 am
Let me say that Sprint just lost up to 4,813.00 from me over 137.00 that would have been paid in three days figure that out. I think that its funny I think it’s costing them not me.
May 27th, 2008 at 2:16 pm
Just got my first bill since upgrading to a new phone and I have a $9.99 charge for ringtone!
May 30th, 2008 at 3:05 pm
I did not subscribe to this service but and being charged for it. I want it removed
June 1st, 2008 at 9:03 pm
The problem is not about the mobile service but that SN is charging us taxes based on the rates for our old state of residence (yes, we gave them our new address and we even get the bills at the new address but taxes are for the old state of residence). They refuse to refund the entire difference (nearly a year’s worth); they will not provide another copy of the contract; we are waiting to receive copies of all statements. Is there a place online for consumers with SN issues that are not related to the service itself? We are preparing multiple complaints to gov’t agencies (state and federal).
I can’t wait for the day that this company dies.
June 3rd, 2008 at 6:42 pm
I was charged for You can recieve this for Sending or recieving picture mail, audio files, streaming music, Sprint tv or Radio, video clips, email, instant messaging, purchasing ringers, games, or applications in the amount of $59 last month on my son’s account who doesn’t have internet. I have been charged for internet service for the last 8 months that my phone isn’t able to connect to but I cannot get it cancelled. I finally upgraded to a phone that can get the internet since I guess I have to pay for it indefinately anyway. I’ve never seen a company operate the way they do and get away with it. Any ideas on what we can do?
June 5th, 2008 at 2:48 pm
Is ANYBODY here following my advice and emailing Dan@sprint.com ?
There’s a special team set up to respond to these emails. Go through the regular Customer Care process ONCE. Give the rep a QUICK overview of your problem and then ask if they can remove it now. If they say no…ask for Port Out Prevention. Tell the POP rep you’re leaving and you’ve had it and the reason why. You have to understand that there ARE people out there who try to ‘get away with something’ by using services and denying later that they did. It takes time to investigate all claims of unauthorized or unsolicited feature usage. Ask regular CC and POP how long it will take to investigate and that you’d like a call when it’s resolved.
I can’t stress enough the fact that you’ll have better luck going into a small, non-corporate owned Sprint Nextel dealership and asking them if they’ll escalate your concerns on your behalf. We do it all the time but we realize not everybody is like us. Most figure there’s no money in it for them so why should they bother. The way WE see it is, if we don’t do everything in our power to fix your problem, you’ll leave Sprint. If enough people leave Sprint then NOBODY has a job. It’s worth our time to make sure you’re happy. This may sound selfish and it is…but in a good way. Everybody wins.
Another thing, if anyone here thinks for one second the other carriers don’t have the same billing problems??…you’re way off the mark. They do. If you like Sprint’s coverage and offerings then fight for it. I personally think they have the best network of all the carriers but I’ll agree their Customer Service is horrendous. They’re working on it but not fast enough for me or for the current subscriber base.
June 5th, 2008 at 3:11 pm
I followed your advice greg and all I got was an email back from Dan @sprint apologizing for the error, but not willing to do anything about the third party charges. I texted back to the charges and had them stop, but neither Dan or sprint are willing to do anything about it. I have had my fair share of time talking to people and being nice, As soon as my contract is up in 09- I am taking my five lines somewhere else. I have already been in contact with at&t and they are more than willing to help me. Thanks for the advice. Hopefully it works out better for someone else.
June 5th, 2008 at 5:05 pm
I’m sorry to hear it didn’t work as it’s supposed to Jennifer. I’ve forwarded your comments here up the chain to my SAR, IAE, and the POP dept. I’m as disappointed as you it didn’t work. In all honesty, I’ve seen the Dan@sprint.com method work about 75% of the time.
I can’t change your mind about leaving but I can offer our stores assistance in at least getting your money back. It’s worth a try.
If you want to give it a try, call us (Tower Communications of WI) at 414-858-9440 and ask for Lyle. (He’s the owner, and LOVES fighting with Customer Care).
June 5th, 2008 at 5:26 pm
greg, thank you for your reply. If all people responded like you then maybe there would not be so many unhappy people from sprint. I will keep your number and try to give you a call tommorrow or possibly on Monday. Thank again for your help
June 5th, 2008 at 8:31 pm
My daughter dialed the 800 number mentioned numerous times above. A monthly charge for $9.95 was added to our sprint bill. I would like this removed and refunded from the beginning. Thank You.
June 30th, 2008 at 2:45 pm
It’s amazing all the $9.99 unsolicited and unauthorized charges going on. I’m thinking everyone who has posted here needs to copy and paste their complaints on the FCC and FTC websites. If Sprint is falsely charging a large majority of it’s subscribers $9.99 a month; that has to be proven by a government organization to actually do anyone any good. Floating $9.99 on the world money market, with todays weak dollar, IF that’s the case (a conspiracy theory at best) would net a large return.
I don’t for a second believe that’s the case but I almost wish it were because all that leaves is a poorly run company with nobody at the wheel.
I would also hazard a guess as to the psychology or mindset of Sprint dealership managers/employees and the owners of Indirect dealerships such as ours and how ‘hungry’ everyone is with a dwindling subscriber base and subsequent earnings. Money, and the lack thereof, makes people do some very unsavory things. I’m referring to the people here who have been told they MUST re-sign a 24 month contract to get their phones repaired or swapped. I’ve said it before but I’ll say it again, that is NOT true. One person posted here they were without a phone for 3-5 days while waiting for their replacement to come in. Sadly, that’s the way the program is set up BUT the service center can put you into a ‘loaner’ phone if your old one won’t power on or place calls. We do it all the time. We just got burnt by a kid (I call anyone under 25 a kid) who at first fed us lines about coming in that day. And then the next, and the next until he finally told us he didn’t know where it went. Most aren’t like that we help out.
But before this turns into another book, the charges on your bills that you didn’t agree to should be reported to more than just Sprint. In addition to the agencies I already mentioned, go to http://www.ripoffreport.com and start or add to existing complaints.
Although my mortgage is paid indirectly by my association with Sprint, I don’t want dirty money. Complain where it matters most first, but complain in as many forums as you can find. Good luck.
Greg
June 30th, 2008 at 3:55 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate it…Beans4Mama@yahoo.com
June 30th, 2008 at 10:24 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate it…Beans4Mama@yahoo.com
June 30th, 2008 at 10:27 pm
Last year, IN October,Nov,December I see these charges on my bank statements that say Sprint *Download&SVCS..etc. for 9.99. I vaguely had remembered I keep getting htese text messages that were spam, several times a day..My friend told me to text back stop…or end..Which I did. And they stopped coming so often, but eachtime I had time(I have 4 small children) I would text back STOP..I even texted back TAKE ME OFF YOUR LIST!!STOP TEXTING ME…Well I catch these charges on my bank statement by chance. THey were never on my Nextel BIll. I ended up calling the number on the bank statement which happens to be Nextel’s number.I speak with someone and he tells me he discoyinued it and he would give me a refund for 2 of the 3 charges. I still have not gotten my refund.The reason I am posting this now, is becasue currently I see another charge on my bank statement which says Sprint *Download&SVCS..etc. for 10.09. I call Nextel and complain and ask What is this again? They tell me it is not them, they have no record of this on my phone bill. Upon further investigaton, with another REP, I find the charges from MBLOX and this current one.Now I remember the charges I never got reimbursed for and I can’t seem to contact anyone to get my money back. These people have my Card number that is for my Bank Account, but I get NO bill in the mail…I have nothing Authorizing them to charge my card, I am almost certain I never provided it!How come they have my personal info and I have nothing from them but their name? I need help, I want my 20.00 back! Might seem like an insignificant amount to some people, but with 4 children and the way the gas prices are..etc..I could use that money for my family. If anyone knows how I can contact them, or someone, Please let me know..I have a e-mail address you can e-mail me at, I check it about 1-2 times a wk..It is an alternate e-mail. I greatly appreciate. Also, I went onto Sprint.com (suggested by a rep at nextel/sprint) And to go under my content.I do this and I go back to Sep 07-TO June 08 and I see ALL these charges from companys I had no clue about or ever subscribed or even went on a web site(can’t from my phone anyways). I then take the dates and match them up to my bank statements and what do you know? I had NO IDEA! I have been being charges this 10.09 for the last 3 months and did not know it! it…And once again, nothing on my nextel phone bill. Check your bank statements/credit cards..etc. They are sneaky! They aren’t even charging under their companies names..It is under Sprint, but Sprint has no record of this? Also One REP told me that they give information to third parties, so thats how they got my card..BUt the last one,(who Talked to me after I called back 4 minutes later after looking under MY CONTENT)seemed to know alot more info..etc. She said NO way..SPrint CANNOT give personal info(like my billing card number) to ANY third party. It is not allowed….GO figure…Thanks..Beans4Mama@yahoo.com
June 30th, 2008 at 10:36 pm
We should go through Congress to have this activity outlawed. It is legal in Most Western Countries, why is it allowed in American. Write to your Congressperson and Senator today.
July 3rd, 2008 at 1:16 pm
Sprint included a sticker for “Free” ringtones on my wifes phone. She got on the web and downloaded TWO ring towns and was UNINTENTIONALLY subscribed to FIVE $9.99 monthly subscriptions for $h!t she does not USE or WANT. The other subscriptions she was signed up for WITHOUT her KNOWLEDGE or authorization include CSW, ACOTEL, and Thumbplay. Sprint was at first VERY defensive and NO help saying the subscriptions were our fault and Real charges and had to be paid. The rep offered to pay 45% of the $90 chanrges but had no other answer so I switched to her supervisor. He was very understanding and knew the situation with the false charges. He SAID he added a block on the charges and a request for the refuned and he SAID he would credit our account. Then I get an email that they ONLY gave us credit for $41! (instead of the 80) Now we still are getting charged for 3 subscriptions from FLYCELL and related companies.
WHAT CRAPPPPPPPPPP!!!
July 3rd, 2008 at 6:41 pm
Same with me. I think it happened when I got a MP3 player at Christmas and called for free ringtones. Now I get charged 9.99 two times per month! I called Sprint today and they were swamped with calls about this. The immediatly refunded all charges and blocked by phones from 3rd party charges.
July 4th, 2008 at 3:35 pm
I have to look at every statement and there are always unauthorized charges on them. The last one that sent me over the edge today was a $200.00 early termination fee for my phone number that I use everyday. Well, until yesterday when they restricted my phone because of unpaid balance. It hasn’t worked since, I just had to have my daughter’s 4 month old phone replaced 2 weeks ago, because it coincidentally froze up just like mine did yesterday. Sprint is as crooked as the day is long. I cannot wait to leave them and will tell everyone I know about them.
July 13th, 2008 at 5:21 pm
i didnt subscribe to this company. i have text them three times to unsubscribe me but i still have a 9.99 charge on my sprint bill every month. iam getting tired of paying this and tired of flycell charging me
July 13th, 2008 at 8:55 pm
We purchased the Sprint Powr Pack “deal” in May.The bill was supposed to be $50 a month.The first bill was $100.The second bill was $177.00.The bill I opened up Monday was for $329.00,and I was not credited for the $177.00 from the prior month.I have ring tones,games,and internet access tacked onto my bill.And to put the icing on the cake,the screen on the phone went out last month,and I haven’t been able to even use it.I have written requesting this to be taken off,called a lady from customer service today,who I could have gotten more information from a stump.She told me they coul not pull my account up to answer my questions.She gave me another number to call,and it just rings,no answer.I have been reading complaints online,and i’m seeing they charge $200 to cancel your deal?I am going to send reports to every site I can find online.Sprint is the biggest crock of BS i have ever encountered.
July 17th, 2008 at 10:54 am
And as you can see,I can’t even type this morning,I am so angry.
July 17th, 2008 at 10:58 am
Ha Ha Sprint is now trying to settle with me they wont get a penny from me should have thought about it before you disconnected my service now another phone service has my buisness.
July 17th, 2008 at 11:38 am
If anyone has read my posts they know I work for an Indirect Sprint dealership as the Service Manager (phone repair). We too are seeing a very large number of people coming in or calling us regarding these bogus charges. Sprint Corporates stand is always “We don’t have anything to do with it” however I disagree with that. It’s THEIR network and should hav