T-Mobile Complaints
If you were charged on your cell phone bill by T-Mobile for third party mobile content subscriptions or services (i.e., for ringtones, premium text messaging services, joke a day programs, wallpaper, screensavers, text alerts, etc.) that you never ordered or authorized T-Mobile to bill you for, tell us your story!
–Report Unauthorized T-Mobile Cell Phone Charges–
What Are T-Mobile Premium Service Charges?
According to T-Mobile’s website, on your T-Mobile bill “Under PREMIUM SERVICE CHARGES, you will find charges for ringtones, graphics, and so on.”
What Are T-Mobile Premium Messaging Charges?
According to T-Mobile’s website, on your T-Mobile bill “Under PREMIUM MESSAGING CHARGES, you will find charges for on-demand info alerts.”
Contact T-Mobile:
T-Mobile Customer Service: 1-877-296-1018
www.t-mobile.com
T-Mobile Tags:
Premium Service Charges, Premium Messaging Charges, Ringtone Purchase, Other Charges (Non-Communications Related), T-Mobile complaints, complaints about t mobile, t mobile customer complaints, t mobile class action, wireless, cellular, cell phone bill
–Report Unauthorized T-Mobile Cell Phone Charges–
I was recently billed $9.97 three times for services that I never confirmed or ordered. I was sent free text messages that I never replied to. I was also hcarged four times for services that I never ordered.
October 28th, 2007 at 3:19 pm
I was billed twice for 9.99 for services I never ordered as well. My elderly father is on my family plan and got the text and he said all he did was delete it. When I called TMob, I had to call a toll free number to cancel the service, except they are only open m-f. I will not text back stop to any number just in case other weird crap happens.
November 4th, 2007 at 6:54 pm
I never authorized RingAZA ring tones. I have called T-Mobile with no success to stop it. I will not pay the bill and all the collection agencies in the world will not get me to pay for something I did not subscribe to.
November 16th, 2007 at 9:50 pm
I did a search on the info on my phone bill. The website of the ringtone co’s told me how to stop service; Thumbplay said they will reimburse me. We’ll see. Still waiting to hear from Jamster. A 3rd company, RingTone Channel allowed me to stop via their website. Only charged one mo, but I’m still going to ask for money back. Didn’t even contact T-Mobile and maybe I won’t have to. Go directly to the culprit!
November 19th, 2007 at 2:27 pm
I was billed twice for 9.99 for services I never ordered as well.
November 29th, 2007 at 3:40 am
I never subscribed to this service but I have been charged $9.99 for no reason!!!
December 2nd, 2007 at 9:54 pm
I have the same story and T-Mobile is doing bothing about it.
December 4th, 2007 at 1:58 pm
on 11-25-07 apayment was called for the amount of $285-36 via phone , with my bank card,it was taken careby my bank, then 0n 12-07-07 3 transactions were done with my husbands visa, to T-MOBILE FOR PAYMENTS NOR TO BUY PHONES , MY BANK WAS INFORMED AND LOSS PREVENTION IS TAKING CARE OF , I WILL ALSO SEND A FAX TO YOUR LEGAL DEPT, ALSO I WILL BE SENDING INFORMATION TO THE BBB AND CONSUMER RELATIONS ,PLEASE I WILL APRECIATE THIS MATTER BEING TAKEN CARE OF AS SOON AS POSSIBLE . THANK YOU . VERY MAD PERSON .ALSO I WILL BE CALLING THE LOCAL TV CHANNELS.
December 8th, 2007 at 6:33 pm
There is no place to complain about VERIZON on this same issue. Emexus Alerts signed my 13 year old son up for Premium Texting that I (as primary phone number) did not want. I am not certain if they called or texted him, but there is no valid telephone number on my bill for Emexus Alerts. Each month Verizon told me they had cancelled but instructed me to pay my bill until the credit was shown. This went on for four plus months. I finally changed his phone number but am out over $400.
I object to them pushing their products. I also do not think it should be legal to sell this to minors. They need to require proof–not a quick sale perhaps (probably none in fact) but this selling to minors should not be legal. We have to prove things all the time–this is their responsibility.
EMEXUS ALERTS is also not available on the web–they are in the Netherlands, w/ out-of-USA exchange #’s only.
December 16th, 2007 at 3:20 am
T-Mobile is charging me for incoming text messages–a service that I don’t use and do not want. I feel that I am getting charged against my will for these text messages and it’s just getting worse as more telemarketing companies embrace text messaging. My phone is on the do-not-call list but apparently that doesn’t apply to text messages–only phone calls.
These telemarketing companies keep sending me text messages and I get charged $.15 for each incoming message. I called T-Mobile this morning to correct this issue and just spent over 35 minutes on the phone trying to get this resolved.
The agent, her supervisor and the supervisor’s supervisor were totally rude, curt and abrupt. I’ve never received such poor customer service. And they are reluctant to remove the $.15 charges or issue a credit to prevent future charges to my account.
The supervisor actually told me that I should spend $.15 to text the companies back and have them remove my number from the list. Puh-lease! That’s like responding to spam or phishing emails.
T-Mobile will not block incoming text messages unlike other cell phone providers because “it’s how they communicate with account holders”. That’s complete BS. If all the other major carriers can do it, T-mobile can too.
I’ve had an account with T-mobile since 2000. All I know is that when my contract expires on Oct. 8, 2008, I will not be renewing it. I will go to a prepaid phone. I’d love to cancel my account now, but will have to pay a $200 early termination fee.
I’m sick and tired of dealing with all this stuff. I doubt there’s anything that can be done, but if they’re doing this to me, I know they’re doing it to other people too. At least I have the satisfaction knowing that I cost T-Mobile more than $.15 in agent and call center opex expenses.
December 20th, 2007 at 4:28 pm
I have the same problem with Verizon and EMEXUS as well as Cellfish. We have had as high as $90 for premium text. Had verizon delete the charges several times. (They only did this because in the contract all premium services were supposed to be disabled on that phone) and finally, we had to change the phone number. This is BS
December 22nd, 2007 at 1:04 am
I was charged 3 times and sent stop to their number all 3 times. I finally called t-mobile and had them blacklist there number so i cant get charged from them anymore. This needs serious attention they are stealing money from people
January 2nd, 2008 at 6:02 pm
i never give my autorisetion two charge me for tha servise please i dont want that servise anymore
January 6th, 2008 at 4:31 pm
please idont give eny permision two ringza two sucrime we them please dont charge me any more
January 6th, 2008 at 4:35 pm
i dont want two be a menber of ringaza.never give my authorisetion
January 6th, 2008 at 4:37 pm
First off, I admit this could be carelessness on my part for not reading the fine print. My wife is pregnant and I went over my minutes for the holidays and they charge me 40 cents a minute over my plan. I have been a customer of theirs for eight years. My bill came to $250. What infuriates me even more is that my plan is for 1000 minutes, i went over by using 1200 minutes and now they advertise 1500 minutes for new customers at the same cost of my plan. When I attempted to change service they informed me i was looked in until 5-2009 or else pay a $200 penalty. On top of all this, when I called in, the first few reps were nice, then they transfered me to a “supervisor” who was combative, literally not letting me get a word edgewise over the phone. I would avoid this company at all costs. Again, I am partially to blame for not reading their fine print, and whether it is abusive that is also questionable. What is certain is they do not treat their customers well.
January 9th, 2008 at 11:40 am
My complaint is about the charges for the past few months ranging from $30.-$35. My son is 16 (a minor) and says he never clicked YES to subscribe to anything. He said he clicked on a “PREMIUM” text once not knowing that there was a charge as he has unlimited texting. These charges are completely unfair and I will notify the BBB and other sources to try and get something done about this matter. Of course VERIZON can’t do a thing to credit me for these unfair and probably illegal charges because EXEMUS is charging me (how convenient).
January 11th, 2008 at 3:56 pm
I was charged $9.99 for a service I have never used. I have periodically received text messages from Thumbplay and just deleted them thinking nothing of it until I looked closely at my bill and saw I was charged by Thumbplay. This is ridiculous! This company should not be getting away with this! If anyone else knows of how to cancel this so I won’t be charged anymore please let me know thanks
January 14th, 2008 at 8:07 pm
Go to http://www.thumbplay.com and you’ll see how to unsubscribe. Can send a text msg or call them. I got a refund from them - service was on my grandson’s phone, and he’s under age.
January 15th, 2008 at 3:47 pm
i am an employee of a major mobile phone provider and must say there is nothing we can do about these message subscriptions. because it is billed to the mobile phone company by jamster, thumbplay, etc., the company in turn bills you. there is NO way one can subscribe to these unless submitting a text message to the company, they do not show up unsolicited. before becoming an employee, i had never received a text from jamster, after becoming familiar with mobile services, i still have yet to receive any text message like that. the statement about t mobile not being able to block text messages is TRUE. the company does not have the technology to do so because that is, in fact, how they inform customers of past due balances, account changes, payment confirmations, so on and so forth. really, would major corporations like verizon, t mobile, sprint, and cingular willingly open themselves up to lawsuits from jilted customers? they all have highly skilled legal depts who write contracts, enforce FCC guidelines, etc. READ YOUR CONTRACT (for everything, people!). would you sign for a loan without reading up on the interest rates and late fees? didn’t think so. know your stuff before you point fingers. chances are, if you did, you’d only have one person to blame: yourself.
January 18th, 2008 at 5:05 am
I had a good experience with T-Mobile today. I received an unauthorized text message and called their customer service number. I was told to register with T-Mobile.com and then I could place a filter on the text messaging (the 4-digit sort). I also received a credit for the unauthorized texts. The customer service rep walked me through the entire process and was very helpful.
January 25th, 2008 at 3:05 pm
Also, you can go online with the donotcall website and report the unauthorized usage.
January 25th, 2008 at 3:06 pm
I’m being charged for text messages I don’t want. I hate T-mobile and will look for another service provider if they will do nothing about it. Luckily I do not have a contract to pay my way out of.
January 28th, 2008 at 11:51 pm
I AM BEING BILLED FOR A FLYCELL DOWNLOAD, I NEVER DOWNLOADED ANYTHING CONCERNING FLYCELL.
January 29th, 2008 at 12:11 am
T-Mobile sends me messages stating I can get 15% more if I spend $100.00 or more for pay as you go minutes. But $100.00 cards don’t quailfy. I want others to reply to start class action law suit.
January 30th, 2008 at 8:48 pm
I was charged twice for 9.99 that I have never subscribed from Thumbplay. I called T-mobile last month and this month. I asked for proof of my subscription if there is any. They said they cannot send that to me. I asked them how dare they let other people to charge my account but not willing to send me information why they charged. I suspect T-mobile owns Thumbplay. I think if T-mobile allow third party to charge their customers, they have to be responsible and accountable. They finally said they will blacklist Thumbplay and refund my charges. We will see. I tried to text message stop to 48000 (that is Thumbplay) but bounced back.
Well, it is extremely frustrating. I am fixing to leave T-mobile if it happens again next month.
January 31st, 2008 at 7:10 pm
When I had a problem with Thumbplay and Jamster, I contacted them directly; they refunded my money. I’ve been with T-Mobile since 2003 and plan to stay with them. Do a search for the company that is charging you, and you can usually find a website with contact info. Email and/or call them until you get the results you’re looking for. It worked for me, but I had to be vigilant.
January 31st, 2008 at 7:32 pm
There was a $9.99 PREMIUM SERVICES usage charge on my phone bill and it came from dada.net. And i remember last month they send me an text message about ringtones which i never purchassed & said to reply “STOP” to not be charged a fee which i did, and then it said my request couldnt be processed.
I called Tmobile to inquire, they refunded the 9.99 and gave me dada.net’s number (1888-214-0381) to have my number removed.
February 2nd, 2008 at 12:52 am
I get unsolicited SMS. T-Mobile tell me that it is impossible to disable these. Unsolicited SMS is illegal in Colorado and I know that some networks can disable SMS. I feel that T-Mobile is turning a blind eye and profiteering from illegal activity on their network. I don’t know what I can do about it. I tried to cancel my service and they threatened to fine me $200!!!
February 4th, 2008 at 8:38 pm
I told T-Mobile that I was on the Do-Not-Call list and was told that doesn’t count against text messages. Anyone else heard of this. I told them they were complicit with those texting me.
February 6th, 2008 at 2:21 am
I also didn’t register for this service.. It one day popped on my bill under “usage” charges. They cleverly place what these “usage” charges are at the bottom of the bill. T-mobile needs to do something about this ridiculous charge. I called t-mobile and they have “no idea” how frequent this is occuring. I’m glad i’m not the only one experiencing these unpleasant charges.
February 7th, 2008 at 12:41 am
T-Mobile has been hit with a class action concerning unsolicited charges: http://www.rcrnews.com/apps/pbcs.dll/article?AID=/20080130/FREE/927035123/1005/FREE
How do you get involved in these. I get plenty of unsolicited SMS and T-Mobile simply doesn’t care.
February 7th, 2008 at 12:30 pm
This is total BS. I keep being charged for the incoming texts that i do not read. This lady at t mobile told me that if i dont want to be charged for the incoming texts that i recive just delete it and dont read it. I do do that, but therefore they still charge me. I’m being chared 7-15 bucks a month for this. This is really dumb. T mobile should have blocking for text messages because this is happening to way too many peole and is not aprecitated.
February 9th, 2008 at 9:11 pm
Hey, T-Mobile actually let someone order a 200$ phone on my account. The sent me a letter thanking me for the order. Supposedly this was a big deal to them and they were launching an “investigation”. They were supposed to get back to me to let me know exactly how someone was able to order a phone in my name so I could take the appropriate steps to protect my Identity. THEY NEVER RETURNED MY CALLS! In addition, I was paying for some sort of trivia that I could not get rid of. In addition, the text messaging scam was going on. I finally just stopped paying them. Can’t wait to see them in court
February 14th, 2008 at 3:34 pm
We have got absolutely nowhere complaining to T-Mobile about unsolicited SMS. They outright refuse to do anything about it and constantly hold this $200 fine over us all the time - it’s very threatening and unpleasant. We told them that we would no longer use their services once our contract was over and they said that we had to call them on the exact day that our contract ended to cancel it!! Otherwise, we continue to be their customers. This surely isn’t legal? Someone in authority needs to step in and stop this company. You can’t even sue them because they have a term that forces you into arbitration. I feel like I am robbed of all my rights!
February 14th, 2008 at 6:09 pm
hi,
i don’t know if anyone would like help me out of this mess. you see i am just new in the country and i was meant to understand that t - mobile is the best network which i agreed with after using it foe the first one week. the first plan i got was just 600minutes, i was using it to call just within the state b/c it was connecting to outside the country, so when i found out that the 600 was not enough for me i changed to 1500 was very happy that i got high minutes i never knew that the person that subscribed me gave me another one which is not prepaid and was connecting outside the state, i thought that this plan was connecting b/c of the high minutes i had not knowing that my bill is accumulating until last week when i was notified by by T-mobile staff that my line is cut off and that my bill is $703. since then i have not been myself, how can a just a poor girl like me, new in the country rying to survive could accumulate phone bill as high as that, please you people should think of it. i am aplogizing for my ignorant i thought my phone is been taking from my 1500, please my kneels are on the floor begging for your help. please do something about this bill and reduce it, it is better for us that i am alive to pay part of the bill than being a dead person due to hypertension without paying the bill. please let anybody that reads this message talk to manager about this predicament, i am so sorry for my ignorant. Thank you.
yours faithfully,
Fidelia.
February 18th, 2008 at 4:57 am
T-mobile allowed my son to rack up $400 worth of charges when he used aol chat feature. each incoming and outgoing message was .15. T-mobile can text me when my bill is due, why can’t they give me a heads up on this? I have had T-mobile for years. This should not have happened!!!
February 19th, 2008 at 4:47 pm
Watch out for Tmobile. i returned a phone that was only 1 month old when it stopped working for no reason. the key pad was just not responding. you could answer a call by opening the flip. it was a free phone or so i thought. i called customer care and we tried everything to get the phone to work right. the rep even told me that it was not water damaged based on a white square in the back (under battery) i knew this wasnt the case any how. a month later, i was charged $100 for the phone b/cause it contained “moisture”. i could not challenge the claim and no one would listen. why would anyone return a phone if they knew it was their fault. i could have used an old phone that i have alreay and saved $100 - or bought cheaper one. these guys are rip offs. be careful when dealing with them. they also never activated the insurance i requested either, and could only compensate me by activating the insurance after the fact.
February 23rd, 2008 at 2:58 pm
Ok. So about 5 months ago I got a myspace message from one of my friends saying to go to ringza and sing up for free ringtones. I signed up, but I got 1 song only. Anyway, for the last 5 months I have been getting textmessages saying “thankyou for continueing your membership to ringza” I thought It was a joke at first, but now I think I’m actually paying for it. I never signed up for this. They didn’t give any indication there was a price on anything. I figured if I saw anything in which It said anything about money I would quit. But it didn’t. And even in the last moments it said it was free. It didn’t say I was signing up for any account. I feel used and upset. Isn’t this fraud!
February 24th, 2008 at 11:50 am
T mobile has been charging me for tzone internet and I dont buy and when I call they say they take it off but it is still there. I hate tmobile. AT&T is way better.
February 27th, 2008 at 4:22 am
You know what stinks, is that if you don’t notify T-Mobile they so pleasantly deposit your money into their coffers.
I called recently to complain about a text message “If you don’t pay X amount by this date all of your minutes will be deleted from your Flex Account.
I am a professional with a public service record. T-Mobile thinks that its appropriate to send me those messages, threatening me.
March 3rd, 2008 at 8:24 pm
I have tried unsuccessfully for
several months to
“Unsubscribe” to
this service that I
never subscribed to! There is only
a website–no human–and even tho
I have hit the
unsubscribe button
and receive a
message that I am
unsubscribed, I will subsequently
receive a message
a day ot two later
“welcome back”?! Now I am being charged 9.99 TWICE a month
all on different
days. The 15,16 of
the month; 18,19 on
the following month
etc. T-mobile has
banned this service.
Initially, I was
being billed on my
American Express, then T-Mobile. I
will pursue any
action to get these
guys out of my life!
March 9th, 2008 at 1:50 am
I have had T-Mobile since 2003 and always loved them. I got my daughter an account with 1500 min.and paid the extra charges for mobile to mobile and text messaging. The 1500 min. included free nights and weekends and free long distance. My sister in law asked me about the t-mobile service and I told her that I loved it. She didn’t have good credit, so she couldn’t get a contract with t-mobile, so I told her that I would sign her up on mine. I fully trusted her and still do. She has always made her payments when they have involved me. Anyway, I had my brother, my daughter and myself on one account and tried to get my sister in law and her kids on another account, but I made the mistake of doing this online with a live t-mobile rep. She obviously was from another country and did not understand what I was needing. She messed up the order!!!! I called t-mobile and explained that I would like to add 3 more phones to my account. They said that I would have to open a seperate account. I said fine. They took the 3 lines that I had and put 2 phones(niece and nephew) on it, then put us all on a shared plan. Then opened a seperate account for my sister in law (their mother). I called them back and after an hour or so of disputing my way too high bill, because they put us all on the same plan, they finally understood that I wanted my phone service the same as always, 1500 mins,free long distance, nights and weekends free. Of course that was an old plan, but they agreed because of the grandfather clause. They finally put all back as normal and put all the sister in laws phones on the same plan.!!! This only took 3 people 4 or 5 hours to figure out!!!! I still paid the bill, but was just glad to get it straightened out and get off the phone!!! Plus, they graciously gave me extra minutes, that I didn’t need, for all my trouble!!! My daughter didn’t use her cell phone too much then, just to call me when she was with a friend. Well, she got a boyfriend this year!!! It was around January that she started using her phone more. No problem about the text messaging, I just added the package of unlimited text for around $14.99, I also put free t-mobile to t-mobile on her phone, so no problem there!!! I just told her to watch her minutes on weekdays and nights until 9:00. After that her minutes were free and weekends were free, too!! Of course I told her be off the phone at a decent hour, so she could get some rest. I gave her an 11:30 curfew. As you know kids don’t listen too well, so she used the phone alot later than she was suppose to. No problem, we have free nights and weekends!!! Well, this weekend comes up and my cell phone is shut of for non-payment!! I just sent them $300 last week. I should be good to go for another month!!! So, I call t-mobile to find out what is going on and they tell me that I owe over $2000 dollars in overage fees!!!! I asked them how could that be? They said most of the calls were from my daughter’s phone at night, to her boyfriend!!! I said we have free nights and weekends. The t-mobile rep says, “no you don’t.” I argue nicely with him and he looks back in his records and says he does see where we had the trouble with the sister in law’s phones last year and that I had told them to return my service back to the original, but someone didn’t put the right plan on there. He also says he can’t help me because it has been longer than 60 days since the change and I didn’t catch it!!! Of course I didn’t catch it!!! My phone bill has been in the same price range forever, that is until my daughter got a boyfriend and started talking on the phone more!!! The point is t-mobile screwed up my plan the first time and was told to put it back and obviously they have screwed it up again and now expect me to pay for their unauthorized changing of my phone plan!!!!! Now, what do I do??? This will ruin my credit and I really had great phone coverage with t-mobile all these years!!!! I however, do not think I am responsible to pay any overage charges that were acquired on nights or weekends. I am willing to pay for overages that my daughter may have acquired during normal hours and believe me, she will be working that off!!! Ha, Ha. Anyway, if anyone can help, please let me know. Thanks so much, sincerly, Melissa
March 10th, 2008 at 2:23 am
I HAD MY SERVICE DISCONECTED AND HAVE TO PAID EXTRA 7$72.00 ANDD FEE OF $5.00 TO ACITVE BECOUSE THEY HAVE LOST PAYMENT I HAVE SEND , STILL WAITING TO HEAR FROM T-MOBILE
March 11th, 2008 at 11:44 am
Bought a HTC Dash in Nov 08′ I has never worked properly. I have been on the phone with T-mobiles tech support since Nov 08 for at least 70 hours. Trying to get this to work, it never has. T-Mobile has sent me 2 additional Dashs that also didnt work. Then they said ok we’ll send you a Blackberry 8800 as an exchange handset. I didnt want the 8800. I wanted the Curve from day one ( I was turned around and onto the Dash)
Upon receiving the 8800 which also didn’t work properly. I went into my account I noticed that T-Mobile “Slammed” me into the phone and charged me $367 plus taxes AND set-me up with a NEW 2 year contract. I called them on it and they have taken the charges off. Now, I’m stuck with an inferior phone that doesn’t work properly ( I have been requesting a Curve as the replacement but they seem to want to keep sending me phones I either don’t want or don’t work. All the while I have been paying for my Data services that I have not been able to use. They will send out everything under the sun except the unit I have requested. They also have charged me twice for shipping me the new handsets. Which I was never privy to til this evening.
I have also gotten text messages from T-Mobile after payment saying “Thank you for your payment” and they charged me for the Text messages THEY sent. This is out of line. Anyone have some input, suggestions or Class action information that would be greatly appreciated.
Thanks for your time…
March 14th, 2008 at 2:59 am
TMObile is a fraud. They rob hard working good people who pay their bills and yet when you need a manager becuase they are cluless and destroyed your account good luck!! I have been waiting 6 months for a manager to call me guess what none have as of yet. That is ok though when I am dont they will wish they called me. People look for me I am turning my mysopace page into TMOBILE HATERS COMMENTS. I am tired of companies robbing people and getting away with it no more!! Anyone with complaints please send to me so that I can put them on my page I plan on having my page up this week… thank you NIBOR29@HOTMAIL.COM
March 14th, 2008 at 3:24 pm
My wife was billed for the $9.99 service for which she did not subcribe. I am very unhappy about this high tech stealing.
March 22nd, 2008 at 12:15 am
Everyone!! I used to work for T-Mobile, and now I work for Alltel Wireless. These texting services are not the faults of T-Mobile, Alltel, Verizon, etc. The people charging you is the company (I.e. CSW, phoneplay, etc.) that offers these “Free” texting services. Somehow, they are getting their subscriptions onto your phones, and probably not legally.
Again, T-Mobile is not at fault here, they literally can not do anything about it, neither can any other company with this issue. If it’s happening at other phone carriers, obviously it can’t be the carrier can it? It must be the 3rd party company that is charging you. If you are going to report anyone to the BBB, you must report those 3rd party companies, they won’t do anything to the carriers!!
March 25th, 2008 at 6:06 pm
In early Jan. 2008, we switched our cell phone service to T-Mobile. I completed an online registration and when I submitted it they gave me a number to call a customer representative. After, I received my first bill from T-Mobile, (it had been delivered to a wrong address with a wrong name), I immediately noticed that the bill was unusually high. I immediately see that they have not included unlimited messaging for families and see that we have be billed for each text on both phones. This is an error on T-Mobile’s part. I never would have ordered any phone without text messaging. My wife distinctly remembers me talking with the representative and asking for Unlimited Text Messaging for Families at $19.95 more per month. We have a teenage son and we would not have ordered any phone, ever, without Unlimited Text Messaging for Families.
After calling a service representative named Robert (3/11/08), I was told I needed to provide proof. I’m thinking that is difficult to do seeing how I was asked to call in this order. Fortunately, I kept all correspondence with T-Mobile, including my original order that I sent online. It shows very clearly that I wanted Unlimited Text Messaging. I was going to mail Robert (1244637) my information but the next day or phones were shut off.
After they shut off our phones on 3/12/08, I called service representative and spoke with Sharmin (1725160). Once again, I was told I needed proof that I had actually ordered Unlimited Messaging for Families. I feel sorry for anyone who does business with T-Mobile, as consumers are wrong until they can prove they are right. I immediately sent a fax on 3/12/08 to Sharmin, showing her what I had ordered from T-Mobile back in January ‘08. I have not received any response. Later, T-Mobile said they never received this fax, even though we have a confirmation for this.
Since then I have talked with various T-Mobile representatives trying to get this disputed bill corrected. Finally, talked with a person in Billing who agreed to take off the text charges on our first bill and told us that our phones would be turned on once they received a check for the corrected bill. I wrote a check which T-Mobile has deposited and our phones are still not turned on. We also agreed to send another fax with the proof that we had order unlimited messaging when we ordered the phones. This proof was needed before they took off the charges on the 2nd bill. We actually called first to make sure that they would get the fax. ‘Andrea’ promised to call us back immediately when she got our fax. We sent it and got a confirmation # that it was sent correctly….and we waited and waited for a call from Andrea. After an hour and half, we gave up. Yesterday, we received e-mail from a customer representative John, who said that we are so sorry but we never received your fax.
We needed to pay our balance on our first bill (the amount that was promised to be taken off on our 1st bill), otherwise, we would be terminated and charged and early termination fee of 200.00 per phone. So, basically, we have been jerked around. T-Mobile has a unique system that you can never talk to the same person twice. Each time you are forced to speak with a new customer representative, or billing representative, who are so polite, yet they lie to you.
When I googled T-mobile on billing errors I quickly saw a red flag, as they had literally hundred of thousands of sites, including numerous consumer fraud allegations. After reading story after story, including a few that had the exactly same problem as mine (being billed for texts when they signed up for unlimited messaging) I realize that T-Mobile has a problem. I will be contacting, Public Regulations Commission and various other consumer groups, including the Attorney General in if this problem is not resolved fairly and to my satisfaction.
April 2nd, 2008 at 4:21 pm
TMOBILE SUCKS………….. THEY SUCK THEY SUCK THEY SUCK…. I WENT TO SRINT AND GUESS WHAT MY BILL IS WHAT THEY SAID IT WOULD BE….. ANYONE WHO DEALS WITH TMOBILE AFTER THIS PAGE IS STUPID……
April 2nd, 2008 at 5:01 pm
u guys are idiots all u complain is that blah blah there ripping me of, 99% is just dumb people not reading print when registering there number, face the facts read before registering.
April 7th, 2008 at 12:19 am
If were all such idiots… Why is T-Mobile in heavy litigation for their business ethics. Such as Slamming and billing clients extra fees and Early termination fees. Deal with it buddy their a corrupt organization. Check out this link before you call anyone an idiot http://www.google.com/search?q=T+Mobile+lawsuits&rls=com.microsoft:en-us&ie=UTF-8&oe=UTF-8&startIndex=&startPage=1. Simply Google, T Mobile lawsuits and see for yourself…
April 11th, 2008 at 5:00 am
Ruben you are equally idiot, your english is just nonsence. how dare you call people idiot?. you must apologize or i will send another insultive mail to you.
April 11th, 2008 at 6:40 am
ruben
I understand you do not want to loose your job with TMOBILE was it you I spoke to who took the little bus to school?
April 11th, 2008 at 12:32 pm
CLASS ACTION SUIT
IF ANYONE HAS INFO ON THIS I WANT IN. I WANT TO SUE THESE HOUNDS… ANYONE HAVE ANY NAMES TO POST AND OR NUMBERS OF SOME OF THE HEADS..{POSSIBLY A OLD DISGRUNTLED EMPLOYEE WOULD BE NICE} LETS START CALLING THEM AND POSTING THE NUMBERS ANYWHERE COMEON SOMEONES GOT TO HAVE SOME GOOD NUMBERS AND OR EMAI LADDRESSES LETS DO THIS..
April 11th, 2008 at 12:34 pm
Ruben, there isn’t one agreement out there that is fair to the consumer. It’s totally evident that you are the idiot for failing to grasp that fact.
April 11th, 2008 at 1:52 pm
Thank you Paul for being so wise to understand that Ruben is very foolish. infact this is an evidence that he is one of the obstacles in people’s pregress.
April 11th, 2008 at 3:57 pm
I said it once I will say it again TMObile sucks. And it is about time consumers took control instead of these morons on a little school bus telling us what they can and can not do for us. I am tired of being robbed by companies like this for my hard earned money. I say we start creating WHO RIPPED ME OFF DAY and go to these locations of robbers and stand outside their place of business and advertise all the rip offs.. I would be more than happy to organize a TMOBILE HATTERS DAY… Let me know..
April 11th, 2008 at 4:57 pm
Robin, I agree that T-Mobile sucks but get off the little school bus crap. My grandson is mentally challenged and I take offense to your gibberish.
April 23rd, 2008 at 10:37 am
Kris
So is my brother if you do not like what I write may I suggest clicking the window closed it is in the upper right hand corner. This is a site to vent anger about being robbed why are you even on here with no complaint? If you have that much time on your hand may i suggest a job at T-Mobile? This is the problem with America today god {oops cant use that word} you just can not speak how you feel.. I said it once I will say it again Tmobile sucks……..
April 23rd, 2008 at 11:58 am
I sincerely hope that as the CEO of T-Mobile you will be able to adequately resolve the billing nightmare we’ve been experiencing with T-Mobile, and restore my faith in your company!
Last year when I bought my Blackberry, I was not as technically savvy as most subscribers and naively thought when I placed the 5 “MyFaves” on my phone that T-Mobile would automatically register the same phone numbers as I had on my phone. Evidently, that was not the case, and so for half a year I had one set of numbers and T-Mobile had another. That really didn’t cause any problems, since I didn’t use my phone enough to go over my minutes, and therefore I didn’t even notice on the billing that T-Mobile had the wrong numbers for MyFaves.
In January that changed; my daughter returned from working in London and we put her on our phone line. Two of my daughters and I spent a good three hours in the Boulder store getting questions answered and getting her line set up. One of the questions was, “could she text to and from England without additional charges?” The store rep did not know the answer, but kindly called a service rep from T-Mobile and got the answer, which we ALL clearly heard….”NO ADDITIONAL PER TEXT CHARGE EITHER WAY, if she pays $10 additional per month on the bill.” I had to put this in the category of “lie #1…”….but, we all heard the rep and we all believed, including the store rep, that was the correct answer, since it is also what we found at your on-line website.
That “mistake” was not as critical as the next few. When the January bill showed up and I realized that we were not being charged for the correct MyFaves, and we were being charged for per text calls to England, I called and spoke with someone named Shawna, #1244537, who assured me she would straighten it all out, right then; put the correct MyFaves in your system, credit for the wrong numbers charged, remove the per text charges to England, and lastly, since the bill for my daughter calling to Europe was so high, she would be glad to apply the $500 deposit I paid last June for my Blackberry to the balance on the account and then send us a check for the remainder. I should have known better than to be pleased by this response…..it was “lie #2.”
As I discovered on a number of subsequent phone calls to T-Mobile, Shawna was blowing smoke, so to speak! Not one single one of the items that she had so sweetly said she would take care of was done, and on top of that, we were now into a February billing, which was also wrong., or should I say, STILL wrong. So, I placed another call to your “customer service” and was told that “it has been taken care of, and they were so sorry the deposit refund wasn’t reflected on the bill, but it would certainly show up on the next bill.” Well, it didn’t. Then the stonewalling began, and I was told when I called your “customer service” that they could not help me on the phone, because it was our business line and I would have to go to the store, so I made a trip to Boulder and spent another half day in the store trying to fix the problems created by your staff.
I have to say that the two gentlemen who tried to help us in the store, did the best they could. Your “service manager” whom we put on speaker phone for us all to hear, insisted that my billing was correct, even though we could look at the screen, then look at my phone and see the two did not correspond, AND the two store reps had already seen my phone the month before, so they could verify that what I said was true. On top of that, there were clearly phone calls that must have been billed to my number over the last six months that were NOT called by phone or to my phone, and were somehow incorrectly attached to my phone in your system; all of this clearly showed up on the computer screen in the store.
The store manager made notes of who spoke with us and what was said and gave me a copy of everything, including the note from someone named Mabel who told us “that these kind of billing problems were a known issue on Blackberry Pearl.” (also noted on the copies the manager gave to me). During that store visit, yet another one of your “customer service” reps stated that my deposit would be applied to the bill, and the balance sent by check to me. (I’ve lost track, how many lies is that?).
Since Feb. 29th, I’ve made a number of calls, and sent a number of e-mails to your “customer service” staff, all of which have the same inane response, and all of the phone calls ended with your service reps telling me that I was lying about having been told the deposit would be returned, as they could see “no notes” in the file to that effect. This is the point where the “duh” factor comes in….of course if your reps are going to lie about applying the deposit they would have to be fairly stupid to write a note in the file.
Fortunately, your two staff people in Boulder heard for themselves the lies (one service rep even claimed to be a manager, when she was not), and we all heard the inconsistencies and lies on the speaker phone, so I am confident that I have support for my claims within your own company.
Now, the crux of the matter; I was told, not just once but several times, that the deposit would be applied to the phone bill. That is what I expect to happen. Regardless of what your company policy may be, I was told it would happen in January and in February and here we are in April, and it has still not been resolved. Your staff has now cut off my phone, which means harm to our business, so we need to resolve this issue promptly.
I would be happy to send all thirty pages of notes to you, if you wish to see for yourself.
April 23rd, 2008 at 1:47 pm
ps: I think this is the name and home address for the CEO of T-Mobile:
Mr. Robert Dotson
CEO T-Mobile
15722—58th Place
Bellevue, WA 90006
April 23rd, 2008 at 2:31 pm
Vent anger at whom? The people that ride the short bus or T-Mobile? It’s hard to tell if your just venting or just hate the world. It’s my right as an American to vent, just like you, which is what I thought I was doing. So it’s just your anger or thoughts that are important? How egotistical! Perhaps you need to click window close and, as I’m going to do, get on with living.
April 23rd, 2008 at 3:25 pm
Mary Villalba
Thank you so much for putting this information on here.I am drafting my letter to him now along with a big fat bill.. Good luck on getting the problem resolved let me know if you hear anything further and if you have any more addresses for the CEO’s… Phone numbers would be great lets start flooding their phones lines with complaints..
April 24th, 2008 at 9:06 am
I took there 1600 minute plan because I needed more minutes for my job found out we were getting company cells and called to talk to some one that said that the 1600 minute plan would fall off in two months and revert to my previous plan it did not and they of course will not take care of the mistake that they don’t have documented (I have no control over what they document ) only what they told me two months running. I cancelled my service and refuse to pay them.
May 12th, 2008 at 1:20 pm
Erich it will just go to collections. They could care less about any customer. The CEO’s and all of those up there are thugs… Juat another example of a company that is out to rob the middle class consumer..
May 13th, 2008 at 6:19 am
I called Sunny Singh, a tmobile agent to get a connection on 19th June, 2008. He told me that it is a 6 months contract with 600 minutes as any time minutes.It is an individual postpaid plan and the activation fee and the cell phone fee will be waived off upon receipt of my first bill. And addition of 6.99 dollar will make tmobile calles free. He asked me my first,last name, dob, visa type,card no and cvc no and asked me to send scanned visa copy. Friday he gave me some invalid tracking number.They have deducted USD 56.25 from my bank a/c and have not sent any thing. On monday when I asked them about the status, they were very rude while talking and they told me that they will call me back shortly.I have neither received any call back from them nor any replay to my email.
I became fedup and called them again in the morning when I came to know that on thursady night, suddenly tmobile changed the policy and hence they stopped shipping though they deducted the money and have not informed me anything about it. I called tmobile agent Megan with ID 1048942 at the number 18777278778 addressing this issue and she gave me a complian no 0721583. She tried as well to call Sunny and he was not speaking properly to us and moreover asked not to call him back again. When I wanted my money back, he told it will be done in 48 hours.But I am apprehending that the same thing will again happen where they will only say that they will refund the money, but they will not do that actually.Please help me to get my money back.I am terribly upset regarding this.
The details is given below:-
——————-
SUNNY SINGH
June 24th, 2008 at 2:13 pm
I received a text message from them and called them directly to have them block my number (per T-Mobile). When I called them, I explained that I get charged for text messages so they owe me 35 cents because I didn’t give them my phone number in the first place. Then I asked for a supervisor and explained the same thing. When the supervisor stated that they couldn’t give me a refund for the charge, I asked for the manager. But this time, they said that the manager was unavailable and would get back to me. During this entire time, I recorded the conversation and plan to post it as a podcast. Rather than ignoring their messages, call them directly and voice your frustration with them. Labor isn’t cheap so the more people that call, the more it’ll cost them.
July 9th, 2008 at 2:22 pm
I was receiving messages that I had subscribed to a monthly subscribtion from RingAZA! I ingnored them because I knew it was SPAM. All the while T-Mobile was charging me for a 3rd party subscriber for something they said they have no control over. They said I must have subscribed. I spoke to 2 reps at T-mobile and both would not even let me get a word in edge-wise, it was obvious they know more about this then they are letting on, and led me to believe that I need to be more vigilant about my bill, when in fact as a customer of t-mobile you would think I would only be getting charges from t-mobile. I asked them to not AUTHORIZE any 3rd party charges and they cannot. You would think Tmobile would be trying to protect them from this type of thing.
August 19th, 2008 at 3:50 pm
You would think Tmobile would be trying to protect “ME” from this type of thing.
sorry typo-
August 19th, 2008 at 3:52 pm
Went to sprint love them….. tmobile sucks!!!
August 20th, 2008 at 11:48 am
First, let me say I do not have the horror stories like some of the other posts. I have four lines under my Tmobile account. I have been a Tmobile customer since 2005. I like the network, and for the most part, the people in customer service. It was a phone rep who informed me that if my minutes are on the verge of or have become overrages, to call them *before my bill closing date* and upgrade to the next tier of minutes, which is usually about $30 more then what I would initially pay. The ONLY downside is if I decide to decrease my minutes, then I have to agree to another year under contract…and since I don’t see myself leaving, I usually do. But this is the reason for my post….. my 13 year old’s line has accumulated over $40 in charges from Emexus for the past three months. Each time I call customer service and they’re understanding and credit the charges back to my account. Each time the rep tells me she/he will block the incoming SMS text number, only to see another number and charge the next month. Emexus keeps changing their number. FYI, this company is based in the Netherlands so there’s no way Tmobile or I can bring any legal action againist them. However, reading the posts, I see my best resort will be to change his phone number. Hopefully, I will not be charged that $15 fee.
August 29th, 2008 at 9:16 pm
People,
You guys have to understand how this billing fraud is being carried out to be able to understand who is responsible..
There are basically three company types involved:…
1,Network Operator (eg..T-mobile)..
2, Gateway company (eg..mblox)..
3, Content Provider (Emexus,Ringaza..etc)..
The Gateway has the billing/revenue share agreement with your Network Operator (NOT YOU). Your Network Operator bills you/your account. ONLY THEY HAVE THE AUTHORITY TO BILL YOUR ACCOUNT (NOT THE GATEWAY). The Network Operator takes ‘50%’. THE GATEWAY COMPANY BILLS YOUR NETWORK OPERATOR (NOT YOUR ACCOUNT).. The Content Provider has a revenue share/billing agreement with the Gateway company (NOT YOU/NOT YOUR NETWORK OPERATOR).
If any of you are disputing bills you should be disputing them with your Network Operator and NOBODY ELSE. That is the only company you have a contractual agreement with (NOBODY ELSE).
If a third party company has somehow abused the billing agreement between the Network Operator and Gateway company that is a matter between them (NOT YOU).
Your Network Operators are fleecing you,conning you and giving you the runaround.
They are also making billions from this billing fraud.
August 30th, 2008 at 8:19 am
I have been a tmobile customer for over four years. During those four years I have had trouble with my bill. I like the service I receive but it seems every month there are charges from Emexus and others that I dont want service from and dont want to be billed from. I have 3 lines two of which belong to my 13 and 17 yr olds. They receive bogus text messages and dont respond to them. When I call tmobile the credit my account but it keeps happening. HELP!!!! Tmobile tells me each time I call they will take care of it, but it keeps on showing up! Whats wrong with people? Why cant we get the services we agreeded to pay, pay them and be left alone!!!! I very mad.
August 30th, 2008 at 12:54 pm
T-MOBILE HAS THE WORST CUSTOMER SERVICE. I & MY WIFE CALLED ON 7/06/08 TO REQUEST FOR TEXT MESSAGE ACCESS BLOCKED. THEY DID NOT ADVISE US THAT THEY ARE UNABLE TO BLOCK THE INSTANT TEXT MESSAGE. MY DAUGHTER WHO IS A MINOR (12 YEARS OLD) ASSUMED THAT THE TEXT MESSAGE WAS BLOCKED. SHE TRIED A FEW TIME TO ACCESS VIA INSTANT MESSAGE ASSUMING THAT THE SERVICE WAS COVERED UNDER THE PLAN. THIS MONTH BILLING SHOWED AN ADDITIONAL BILL OF 211.65 WHICH INCURED FROM THE INSTANT MESSAGE. HOWEVER, THE BILLING APPEARED TO BE WRONG SINCE SOMEDAY IT SHOW A CONTINUOUS CHARGE INCURED FOR STRAIGHT 8 HOURS. IS IT POSSIBLE FOR A PERSON TO USE THE PHONE FOR STRAIGHT 8 HOURS? THAT DAY MY DAUGHTER SPENT THE 1ST HALF WITH HER GRANDMA & HER 2 TODDLER COUSINS. THE 2ND HALF SHE WAS WITH ME & AT THE PIANO PRIVATE LESSON. I CALLED T-MOBILE TO DISPUTE THE CHARGE BUT BEING DENIED & WAS TOLD THAT T-MOBILE ARE UNABLE TO BLOCK THE INSTANT MESSAGE. I WILL TERMINATE USING T-MOBILE SERVICE AS SOON AS THE CONTRACT IS EXPIRED.
September 5th, 2008 at 2:57 am
Tmobile have let someone call in and order $800 worth of phones on my account in the past week, adn they wannt me to pay for it, even after i told them that i think that it is a inside job because i have changed my password info 6 times in a week, tmobile is full of shit. this makes me want to keep the phones that they are sending to my house so that i can pay off that crazy bill, i’m trying to figure out what the hell is going on. tmobile suck, and when i tried to cancel my account, they said i will be biled 200 dollars in addition to what i owe them already, thats a 1000 dollars i was like no i’m not. its you guys fault that my account is jacked up and they are playing phone tag with each other sending me all over the place. i am so pissed right now with tmobile its a shame
September 10th, 2008 at 7:51 am
in addition to that message about, please leave all replies on this one.
September 10th, 2008 at 7:52 am
TMOBILE SUCKS!!! THEY ARE FRAUDULENT STUPID PEOPLE. HOW DO WE AS AMERICANS SIT BACK AND LET THIS HAPPEN. THERE ARE SO MANY COMPANIES WITH SUCH BAD CUSTOMER SERVICE AND THEY JUST DONT CARE ABOUT YOU AS THE CUSTOMER ANYMORE. I WOULD SAY RESEARCH YOUR COMPANIES BEFORE A COMPANY LIKE TMOBILE HAS THE CHANCE TO CONTINUE TO ROB THE AMERICAN PEOPLE. SHAME ON THEM. WENT TO SPRINT SO FAR REALLY GOOD LUCK!
September 10th, 2008 at 11:59 am
Ladies & Gentleman, I figured this scam out.
Just recently, my kid stepbrother was getting yelled at by my mother on this. She asked me to do some research and I found out about all of this complaints. This has become one of the biggest scams in this country.
Think about it: At least half of the USA (about 150 million people) has at least one cell phone with text messaging available.
To have a cell phone company charge you an extra $10 might not be too much of a big deal for individuals…but take 10$ from 100,000 people and the company makes 1 million. Think about those numbers when the amount of people are in millions.
I ask everyone available to contact me at my own myspace page or hotmail at gethomas3@hotmail.com. I ask this because something has to be done about it. It is time for the American people to stop getting cheated and I propose a combined lawsuit against these companies for the robbery of perhaps millions of dollars.
Thank you.
September 19th, 2008 at 10:26 pm
T-ROBBERS SUCK! WHATEVER IT TAKES..
September 24th, 2008 at 7:55 am
My complaint is that i keep getting bills for $130 because the t-mobile company and my parents think that i signed up for a program to send me ringtones or something like but this is so not true. They gave me 3 websites that i have to find but i cant find them.
October 26th, 2008 at 3:33 pm
Aleksandra Good Luck…
October 27th, 2008 at 11:33 am
Forget that T-Mobile customer website. Complaints filed there go into a black hole unanswered. The fourth time I sent them notice, I told them they could ignore me all they wished but that I would NOT be paying for unsolicited incoming text messages that I am not able to block. I also got a letter saying that they “show” that I recently renewed a contract with them; there has been no conversation or correspondence about any contract, and I am not under any contract.
October 29th, 2008 at 5:23 pm
FU** T-Robbers…
October 30th, 2008 at 12:39 pm
I recently received mt T-Mobile cellm phone statement and learned that close to $1000.00 worth of charges were made through my account form a 1-800-global number. After inquirung with T-mobile about this they say they are called from a prison and that the call s are legit even though I have no idea how or who could have done it. Furthermore, they will not investigate because they believe that fraud just can’t happen. HELP!!!!!
October 30th, 2008 at 7:33 pm
Carlos, there is no help. The only hope anyone will have is that T-Mobile goes bankrupt.Poor customer service, stupid people on the phones, no customer loyalty, ignorant little fish in a big pond of shi**.
October 31st, 2008 at 7:41 am
Author: Carlos
Comment:
I recently received mt T-Mobile cellm phone statement and learned that close to $1000.00 worth of charges were made through my account form a 1-800-global number. After inquirung with T-mobile about this they say they are called from a prison and that the call s are legit even though I have no idea how or who could have done it. Furthermore, they will not investigate because they believe that fraud just can’t happen. HELP!!!!!
~~~~~~~~~~~~~~~~~~~~~~~~~~
If you Google “prison cell phone fraud” you will find countless pages and pages of stories like this. I received
an e-mail warning me about this. Let’s consider a couple of things that few people on the outside are aware of.
Jails and prisons today have telephones for use by inmates only because they have to. Inmates have to call lawyers and court people, and make other institutional-related calls as well as calls of their own to the outside. These phones are crafitly designed to be as difficult to use as possible. They have a tiny earpiece that is wall-mounted and has extremely low volume, nearly impossible to hear anything. Dialing is a convoluted procedure too, something like Centrex but far worse. Collect calling? Have you tried to make a collect call lately? It ain’t like in the old days. How about charging your call to your home (or another) number because you don’t have change for the pay phone? It ain’t like in the old days. Now, an operator must verify that someone at the number being charged will authorize it. If no one is home, sorry.
The e-mail warning I got said something about a call coming to you from jail, and after you hang up (or you think they hung up), they remain on the line, and somehow they have use of YOUR line to make more calls from the jail, on YOUR dime. There is no way for you to protect yourself from such a scam, if the guy calling you is shrewd about what he’s saying and doing. The people who are CHARGED with ruling his conduct are the people who must be held accountable.
Here’s my take on this. The courts and jails and prisons take these inmates into custody, and THEY are responsible for them. THEY are responsible for everything inmates do while in THEIR custody. The courtes and the jails and prisons they run should be sued for any and all damages. Sue the warden. Sue the judge. Sue the bastards.
October 31st, 2008 at 11:21 am
P.S. The call which caused the criminal, fraudulent damage to me came from where? Who’s name is that number and account held in? SUE the bastard!!!
October 31st, 2008 at 11:26 am
It wasn’t you? It was some jailbird who did this behind your back? Yes, but he was YOUR jailbird, YOUR guest, using YOUR phone, dude!
October 31st, 2008 at 11:28 am
T-ROBBERS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BUT THIS IS ANOTHER PERFECT EXAMPLE OF THE GOVERMENT LETTING COMPANIES LIKE THIS CONTINUE TO ROB LITTLE PEOPLE LIKE US. THIS IS THE SAME SITUATION WHERE EVERYONE IS LOOSING THEIR HOMES NOT TO FAULT OF THEIR OWN BUT BECUASE COMPANIES ARE LOOKING OUT FOR NUMBER 1 AND TRUST ME THE CONSUMER IS IN THE BACK OF THE BUS! NO ONE CARES!THEY GET WHAT THEY CAN OUT OF YOU JACK UP YOUR BILL AND BEFORE YOU KNOW IT YOU OWE ALOT OF CASH THAT YOU REALLY DONT OWE, THEN YOU CALL ALL DAY ON THE PHONE AND GET NO WHERE JUST SOME SALES PITCH WOULD YOU LIKE TO SIGN A NEW CONTRACT, PLEASE PEOPLE LETS START NAILING THESE BUSINESSES WHO TREAT US BAD!
October 31st, 2008 at 1:01 pm
I bought a phone from T-mobile about 8 months ago and they gave me a free phone and told me that if the one i purchased broke then I had a back up phone. So, I accepted the free phone and still have it unopened in my room. I pay my bills every month when I recieve my bill, and have never seen any other charges on there besides the minutes I use on my regular phone. All of a sudden a collections agency starts calling me saying I owe T-mobile $800 for unpaid bills for the number that my free phone has. This is very irritating and I call T-Mobile to try and get it straightened out and they tell me I have to go to the store I bought it from to get it straightened out, but that store actually closed. This is rediculous and do not know how these scum bags can get away with this stuff and hurt hard working peoples credit. screw them all
November 12th, 2008 at 6:13 pm
DALE- I THINK THEY HAVE A IN WITH AIG!
November 13th, 2008 at 7:14 am