Embarq | Residential and Local Telephone Bill Complaints | Unauthorized Third Party Phone Charges?
If you were charged on your Embarq residential or local phone bill for third party services and subscriptions (i.e., voicemail, internet access, web hosting, email, caller-id services or other premium services “billed on behalf of” third party merchants, etc.) that you never authorized Embarq to bill you for, tell us your story!
–Report Unauthorized Embarq Phone Bill Charges–
Embarq Residential and Local Website:
www.embarq.com
Embarq Billing Questions: What Are Third Party Charges?
According to Embarq’s website, Embarq “provides billing and collections services on behalf of other telecommunications companies. Examples of these types of charges are Long Distance charges from other companies besides EMBARQ Long Distance, Collect Calls, 900 calls, etc.”
According to Embarq “If you have charges from one of these companies that EMBARQ has a billing and collection relationship with, the charges will appear on the new page titled “Third Party Providers.”
According to Embarq’s website, on the Third Party Provider page you will find:
- EMBARQ billing on behalf of disclaimer statement
- Contact information for the third party provider
- Date of invoice cycle
- Summary of Credits
- Summary of Charges
- Usage detail
- Taxes billed by the Third Party provider
How To Cancel or Stop Third Party Billing From Embarq:
Embarq Customer Support Email:
www.embarq.com/Support/Residential/ContactUs/EmailUs
Embarq Customer Support Phone Number:
call 888.723.8010
Find An Embarq Store’s Address:
www.embarq.com/stores
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If you were charged on your local residential telephone bill from Embarq for third party services and subscriptions that you never authorized Embarq to charge you for, tell us your story!
–Contact A Class Action Attorney–
I called about these stupid third party charges on my bill and I was told they there would be a block from now on but I received my new bill and guess WHAT here are the third party charges STILL on my bill. I WAS a embarq customer
June 15th, 2009 at 9:39 pm
It is ludicrous for anyone to ever have Embarq for telephone or internet service.
No service and charges are high -and service is none
June 26th, 2009 at 5:30 pm
The two places mentioned above are charging my phone bill for services I never okayed. (1) findyourdiet.com and (2)Id lock pro, inc. This has been on my bill for the last two or three months and I am telling you and them I will no longer pay this part of my bill, which comes to $34.94. Please donot add the charges to my bill anymore because I will not pay them. thank you. Elizabeth Beach
June 30th, 2009 at 12:18 am
These are the two companies I’m being billed for: ILD Teleservices Inc. and Talent an More.
I also have charges totaling $32.90 for third party billing with embarq. I have no idea who these two companies are and why I’m getting charged for them. I will be calling embarq to cancel my service.
July 22nd, 2009 at 6:00 am
YET again I find more charges on my bill I will no longer do business with Embarq
July 22nd, 2009 at 6:41 pm
I too was billed for third party charges. They told me it was for downloading music,which I had not done. They said they would give me credit.Will wait and see.
November 3rd, 2009 at 3:02 pm
I had 3rd party billing on my bill that I never authourized. I contacted all parties, demanded that I be removed from their billing list (which they all said they would). It then contacted Embarq and told them I wanted my account flagged so NO 3RD PARTY billing could be added to my account. I can not belive Embarq endorses these companies, they have to be getting a major kick back on these accounts. I am still steaming that over the last two years our comapnay has paid out 55.00 a month in 3rd party services that we never agreed to!!!!
November 4th, 2009 at 11:39 am
I apologize for any inconvenience anyone has had with non-toll third-party billing. CenturyLink (formerly EMBARQ) accepts third-party billing and collections at the request of the FCC and state agencies. Third-party providers are contractually obliged to provide legitimate billing to our customers. In instances where you have received unauthorized third-party billing we can remove the charges from your bill and send them back to the provider. In order to prevent this type of billing, we offer a non-toll third-party billing block at no charge. If there’s anything that I can do to help please do not hesitate to contact me.
My email address is: Joey@CenturyLink.com
My Twitter page is: http://twitter.com/EMBARQ_Joey
Thanks,
Joey H.
CenturyLink Customer Outreach
ReachOut@CenturyLink.com
December 1st, 2009 at 4:25 pm