Comments on: ESBI a/k/a Enhanced Services Billing, Inc. | BSG Billing Services Group | Telephone Bill Complaints | Unauthorized Residential Phone Charges?

By: Derek Sandstrom

Derek Sandstrom — Fri, 02 Dec 2011 19:21:51 +0000

We are being billed by ESBI, and do not recall signing up for anything. We are definitely not receiving any benefit from signing up for anything. They had all my info, such as birthdate, address, etc. My guess is that in signing up for something else, ESBI got my info, too. They are billing for a company called Residential Email, a combo email and shopping club. Never signed up for that. They claim I received and opened a confirmation email and have been getting a newsletter, neither of which are true. After fighting on the phone, they cancelled my acct, but I pressed for refund. More arguing got me one month refunded, and more arguing got me three months refunded. More arguing resulted in the offer to have someone call me in 24-48 business hours, whatever a business hour is. I got the name of the Supervisor I was arguing with, and a confirmation number. Good luck to all who are fighting to get back what these people have tricked you out of. This is deceptive, underhanded, and should be illegal.

By: Ilse Baker

Ilse Baker — Fri, 28 Oct 2011 16:08:15 +0000

Our latest Verizon bill included a charge from ESBI on behalf of Rocket Communications for $12.95, entered on October 17th. After reading this blog I called 888-296-3724. Rather quickly I reached courteous Courtney, ID 355931, who assured me that she would cancel our subscription for Internet Faxvm to which we had never subscribed. It would take one or two billing cycles to come off our bill. I see from this blog that this cramming has been going on for at least three years, and they have not been stopped? Why is that?

By: Rachael G

Rachael G — Wed, 28 Sep 2011 16:44:19 +0000

when i called ESBI ad asked why they are charging me the 14.95 a month they answered “I do not have any informatin for your phone number and we are not charging you.” huh interesting then why is there a effin charge on my phone bill????? the dude could not answer. Rep name Allan and ID number 1189675 when I said that it is true what the internet says about this company that it is a scam he had nothing to say at all!!! Also had a really hard to understand accent.

By: Rachael G

Rachael G — Wed, 28 Sep 2011 16:32:53 +0000

I just recieved a bill from ESBI on my phone bill. I called the phone company and had a third party block put on my phone. I then looked this company up on the internet and learned that it is a scam company. The entire thing is a scam!!!

By: Shannon Murphy

Shannon Murphy — Fri, 23 Sep 2011 00:03:22 +0000

I have received my phone bill by e-mail for years. I sucribed to all services Phone, TV, and Internet so the bill was a little confusing. I decided to change my TV provider so I called the company ATT and while on the phone I found out that 15.86 has been billed to my phone sence September 13 2007. I called the 1-800 number and spoke to a customer service rep. I was told the service had been put on my phone by my daughter entering something on the internet in 2007. This service has never been used and was put on the bill by an unauthorised user. The phone company would not talk to me with out my husbands permission, how can an outside company just start billing your phone? I requested to talk to a supervisor and was told that someone from corporate office will call me back but I cannot call them because they do not receive incoming calls. One way phone service I want that so no one can call me. Now I am tring to get a refund for 760.80 they have charged me for 4 years.

By: Andrew Williams

Andrew Williams — Wed, 21 Sep 2011 00:03:37 +0000

My mother was complaining that her phone bill was $100.00 a month. I went over her bill and found charges of $15.62 over a five month period. I first contacted AT&T to ask what these charges were and they responded that I would have to contact the company. I told AT&T that no one authorized these charges and they should’nt allow 3rd party companies to do so. I then looked up Enhanced Billing Services and saw that it was scamming people by charging them over the internet and i see ISP such as AT&T were allowing them to do so and taking a passive way out. This is not taken lightly by me or my mother. I just got off the phone with a Lise at Enhanced and she told me that I had signed up for a computer/internet hosting service. Since I work on computers myself and dont need any assistance I knew she was lying and told her so. She told me to hold and returned saying that the charges totally $74.75 would be credited to my account. This is part of the paper trail I’m leaving for any further action. I also questioned her about another charge from ILD of $7.60 that was also on my mothers’ bill. She stated she didnt know that company. I only asked her because she didnt ask me what the name of the company but how much the charge was for. I’m guessing they distinguish the charges from the amounts. I’m also guessing that I wont see any credit to my account. So when is the class action going to take place?

By: Kim

Kim — Sat, 10 Sep 2011 18:33:21 +0000

we were billed 32.35 for 10 months. Our accounts payable did not pick this up. It is being billed un US Yellowpages Inc. another scam artist. When you call you nasty people who say some name and tell you that you agreed to it on tape and they give you a bogus name. Shame on verizon. They should not allow this – I thought that they were suppose to help us not hurt us. I have searched for the owner of the corporation but cannot find anything on US Yellowpages INC. I would like to press charges for stealing. Anyone who can assist please write back.
thanks so much!

By: Amy

Amy — Sat, 10 Sep 2011 14:27:33 +0000

Just realized that we have been charged 39.95 since aug 2009 ($998.75) for services never authorized. we thought the charges were for our yellow pages advertising. I called today (sat.) and guess what they aren’t open. SCAM! I am so ticked off-there should be something that the phone company can do to alert you of new charges. We missed is because we are a small business and pay hundreds of invoices a month and assumed it was our advertising cost.

By: Kari

Kari — Tue, 09 Aug 2011 23:58:04 +0000

Called at&t for a long distance plan change and the service rep pointed out that I was being charged 15.85 a month for the past 6 months by Enhanced Services Billing, Inc. and gave me a number to call them to ask what it is they’re charging me for. I promptly called and they said my husband had signed up for an “e-mail management service” online. My husband does not recall signing up for anything. They are going to credit my phone bill $29.90, but I may call back after having read about all these incidents.

By: Forrest A. Travirca III

Forrest A. Travirca III — Tue, 02 Aug 2011 20:28:23 +0000

Just found out that Enhances Services Billing is not a part of ATT! Imagine that and they have charged me and have been paid over $200 since Jan. for something… You call them and they have not a clue…

By: Jim

Jim — Wed, 20 Jul 2011 10:15:21 +0000

This is the third year in a row that these low-life bastard criminals have added these BS charges to my AT&T land-line phone bill. Each time I have to spend MY time screaming at AT&T and Enhanced Services. I have threatened them with death and/or lawsuits to no avail. Every year it comes back. AT&T says the government passed laws to allow billing via your phone bill because people wanted it. Really? Who? Everyone involved with this scam should do us all a favor and kill themselves. They cant find a “real” job so they resort to crime. They know most people are too trusting and wont notice, or take the time to have these charges stopped. It is a form of terrorism and Homeland Security must get involved.

By: kbaig

kbaig — Sun, 17 Jul 2011 21:00:59 +0000

I was billed from feb 2011, Shame on Verizon to let this happened

By: Cathy

Cathy — Sat, 09 Jul 2011 13:07:43 +0000

I recieved a hard copy of my phone bill and noticed a charge for 14.95. I called Century Link and was informed it had been on my bill as early as March of this year but this charge may have been on my bill for years.
I will try to call them on Monday to see if I can get the charges removed.

By: Lee M

Lee M — Wed, 06 Jul 2011 23:43:55 +0000

What these people are doing is criminal. If they cannot produce a valid recording with your voice and correct information authorizing the service then they are stealing. The minute I mentioned filing a police report for the situation my phone carrier promptly credited my account for the full amount of the charges. I will still be filing a police report against IBA-Services anyway.

By: stanley garland

stanley garland — Sat, 02 Jul 2011 12:52:16 +0000

we did not authorize
this service to be billed to our phone wedidnot authorize this service to be started.