My Info Guard | Telephone Bill Complaints | Unauthorized Phone Charges?
If you were charged on your local residential phone bill from My Info Guard for third party services and subscriptions that you never authorized My Info Guard to bill you for, tell us your story!
–Report Unauthorized My Info Guard Phone Charges–
My Info Guard Website:
www.MyInfoGuard.com
What Is My Info Guard and Why Is My Info Guard, LLC Billing Me For Charges On My Local Phone Bill?
According to the My Info Guard website, My Info Guard offers toll-free nationwide access to a private voicemail box that keeps your phone number private.
How does the billing work for My Info Guard?
The service fee is $12.95 each month that you maintain your account. This amount is automatically billed to your monthly telephone bill or checking account. Billing will occur each month on your anniversary date until you close your account. According to the My Info Guard website, My Info Guard is billed at $12.95 per month. The $12.95 monthly service fee will be automatically billed by My Info Guard to your monthly telephone bill and the charges will appear on the ESBI page of your telephone bill.
How To Cancel or Stop Billing From My Info Guard:
You can cancel your service by calling My Info Guard at (800) 773-0052 or by e-mailing MyInfoGuard at support@myinfoguard.com.
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If you were charged on your local telephone bill from My Info Guard for third party services and subscriptions that you never authorized, tell us your story!
–Contact A Class Action Attorney–
We received our phone bill and it has a charge from My Info Guard for $12.95. We haven’t subscribed to any services and are not sure why this is on our phone bill.
January 11th, 2009 at 8:22 pm
We received the ebill from AT&T, and in checking the charges, the is a $12.95 monthly fee from My Info Guard. This was not authorized. In backtracking the ebills, this charge has been added on monthly since June 2008.
January 31st, 2009 at 4:57 pm
Same problem. I just called and got it resolved. I’m supposedly being refunded.
March 18th, 2009 at 5:41 pm
i didnot intend to register for this service and i have been billed for 21 months
April 13th, 2009 at 7:08 pm
my confirmation #is 3591172.i didnot intendto register for this service and i have been billed 21 months at my telephone provider embarq
April 17th, 2009 at 12:47 pm
are you that stupid and signed up for something — I DID NOT INTEND TO REGISTER… What did you think you were doing? Are you really an idiot? I bet now you don’t want to pay because you didn’t intend to sign up for the services.
April 21st, 2009 at 3:28 am
my name is allan dietz and i am requesting a credit for july10,2007through the present date.i did not ask for this service;my confirmation number is3591172 my telephone# 336-874-2220.—-attention:processing department
April 24th, 2009 at 1:25 pm
I just got my phone bill and like the others I discovered bogus charges from MYINFOGUARD LLC. I wrote them an email and asked to have my service disconnected and for a refund. I never ordered such a service since the number they are billing to is a FAX Machine number.
May 4th, 2009 at 4:42 am
Hi I called your 800 number they told me I had to summit this the confirmation number is 895272 this charged was placed on my husbands bill witrh out his consent I had no idea this was added to his account I donot noramlly look at the bill I saw this charge and found out it was put on without consent they said he would get 3 mo. credit but you still owe him for 10 months at nearly 15.00 a month I am not and donot want to be authorized on this account this is a fraudulant charge . you can not leaglly charge this amount with my husband consent if this is not refuned promptly I will see and attoney . what kind of thief are you nor he nor I had any clue this wa put on there is a law against fraud . you get a phonenumber and decide tbill someone for it even thou the name did not match you got no consent from him just like credit card fraud
May 29th, 2009 at 9:00 pm
I just sent one coplainthow many times do i have to fill out how crooked and fraudlant this is confirmation no is 895272
May 29th, 2009 at 9:03 pm
To all of you who are writing comments asking for refunds: THIS IS NOT THE COMPANY THAT BILLED YOU. This is to complain about the problem of unsolicited charges showing up on your phone bill so that action can be taken through a third party…
That being said, I was given the originating IP address of the person who subscribed to this service (allegedly). I live in Houston, Texas and the ip given was for a government computer in Colorado. I received only one charge and promptly called to complain about it. They provided me with my Wife’s “legal” first name and her maiden name….neither of which she uses as the registrant. Funny thing is, the name provided is not her legal last name anymore…nor is she even on the phone bill as an authorized person. I was told that they (myinfoguard) could not provide me with any more information, such as the email address that was provided on registration….but if I provided them with my Wife’s email they could confirm it. LOL. My charges are supposedly being reversed..we’ll see.
August 27th, 2009 at 6:56 pm
I just received my phone bill from Verizon and saw a charge of $12.95 + tax on behalf of My Info Guard. I never subscribed for their services and never even heard about this company. I am not going to pay this part of my phone bill, and I will use the phone number and e-mail provided on this site to cancel this service.
September 26th, 2009 at 7:15 pm
The charges from 10/8/08 where not authorized to my phone number.Iam not in need of an 800 phone nor have I ever been.Please refund my entire balance owed to me 10/08/08.I will be paying my bills now not my husband.
October 9th, 2009 at 4:11 am
i have been paying for this service i did not order for more than 2 years. i am the only otherized one on this account to make changes. my husband pays the bill and i was looking for costumer support number and noticed this charge. i have never used this service and do not even now how to. i do not even have voice mail on my line. i would like a fll refund for this sevice i have never used or ordered. thank you, my conformation # 1598763 , phone # 317-568-1967,kimberly woolever
October 9th, 2009 at 9:05 pm
awaiting for your reply and my money you stole from me.very slyly,and quietly I might add.
October 10th, 2009 at 2:39 am
I am sure now info guard is a complete scam and makes money off of people that don’t check their phone bills. I was charged before and refunded with them saying my wife filled something out online. I also put a block on 3rd party services being able to charge stuff and my wife rarely uses the internet. Then we had a house fire and in the process of trasfering ATT service, the block was removed and once again, Myinfoguard shows up on my bill again. They said the same exact thing that my wife filled something out online. I asked where the information was to access this private voicemail and the phone rep says “we send it to your email” I asked what email address. She says “I’m sorry i closed the page and cannot access it anymore”
October 20th, 2009 at 6:24 pm
Iam appalled at how much stealing goes on .Who can help get our money back,and stop this from happening? Any advice appreciated.
October 20th, 2009 at 9:07 pm
Just got off the phone again with AT&T. They informed me that it is my responsibility to get this stopped by contacting myinfoguard. FYI this is month number three that I have been told this, probally not new to those who are likewise being scammed. AT&T should be blocking this at customer request since the service obviously is not legitimate. Instead they continue to allow this to be posted to my account…time to change from AT&T..how much publicity do they want?
November 12th, 2009 at 8:53 am
No reply from info guard yet. I want a full refund….
December 15th, 2009 at 11:34 pm
I received my Dec. 2009 phone bill and a charge for $12.95 for My Info Guard appeared on it. I never authorized this service, and don’t even know what it is.
December 19th, 2009 at 2:01 pm
Who are these people how did they get my private info. I didn’t authorize this!!!
January 11th, 2010 at 1:39 pm
Never heard of this service, yet they are charging me $16 for services i did not authorize.
January 11th, 2010 at 7:51 pm
i want my money back, i paid over 200.00 for a sevice i never ordered or ever tried.
January 12th, 2010 at 5:18 pm
I just received a charge on my phone bill from My Info Guard for a voicemail service that I never signed up for, I don’t even have a voicemail. I will be calling on Monday to my phone co. to get this taken off. My Info Guards website says you have to submit an application to sign up for this, I never did that so how can they charge me and it looks like a lot of other people for this. I think my phone co. should not be putting this charge on my phone bill without checking with me to see if I signed up for this service. What a bogus company and they need to be stopped.
March 13th, 2010 at 4:17 pm
just contacted info guard @1-888-296-3724 for my refund.This is a scam.I never authorized these charges.The company claims someone by the name of Neil Brown authorized this.They owe me $259 that the claim the will credit my bill.I will be contacting the BBB.I suggest anyone who has been scammed by this company do the same.This company is making tens of thousands of dollars on unsuspecting people.Last time I checked this is a crime……….
March 29th, 2010 at 9:49 am
Still NO WORD FROM INFO GUARD.
May 14th, 2010 at 7:18 pm
I am an AT&T employee and did not sign up for this and if I am not mistaken this is fraud and theft. You can bring charges for theft identy in a broad term. I called them and told them who I was and they assured me the charges will be refunded yeah sure I will monitor this and will let you know. Call AT&T and have a third party block on charges placed on your Tel #
May 24th, 2010 at 6:49 pm
ok… so stop signing up for free stuff check the term and conditions to everything and check your phone bills ya retards
June 30th, 2010 at 11:02 am
OHH an BTW if your getting charged and want to be credited dont place a third party billing block until after you recieve all your credits. you guys are stupid… nothings free and you sign up for this stuff over the internet… duh
June 30th, 2010 at 11:03 am
I HAVE NEVER APPROVED THIS BILLING AND SEE HOW THESE BIG COMPANY OUR MAKING THERE MONEY BY CHEATING THE CONSUMER
August 7th, 2010 at 8:09 pm
I just got my phonebill and was shocked to see I have been charged $14.95 plus tax by Info guard I don’t even know who these people are and I never authorized such a charge. I am getting tired of these bogus companies ripping me off, every month I receive a bill I am afraid what is being done to me next. I can not yet call them since their phonlines are not open yet. If I don’t get a hold of them I may get disconnected since I already have a hard time making my bills monthly, this is insane that America can not stop these bogus companies stealing our information and charge us for bogus services. I am very angry???
September 9th, 2010 at 6:58 am
need for bill for phone no 011 24502443
September 24th, 2010 at 5:29 am
My wife does not remember signing up for any info guard service. I just noticed a third party billing of $14.95 for three months. Info Guard at 888-300-3724 gave me a conf # 8202132 for a reimbursment. This has to be a scam!
October 13th, 2010 at 8:30 am
did not sign up for this. complained directly to at&t. had charge removed.
October 26th, 2010 at 2:13 pm
I received a $14.95 charge on my November Verizon bill for Enhanced Services under Miscellaneous for an Oct. 21 Electronic Fax Mofee. I have notified Verizon that this is a bogus charge and instructed them to remove it from my bill. I informed Verizon that I will under no circumstances pay this fee. It’s time for customers to sue!
November 4th, 2010 at 4:34 pm
You have been billing me $13.73 monthly for 3 months for charges for My Info Guard – Voicemail IDtheftmthy that we did not authorize. I want this taken off my bill and I want my refund. I have reported you to the FCC and the FTC.
November 9th, 2010 at 9:19 am
Like all of you here, I was charged by MYINFOGUARD for $14.95. This is the first time. I have no idea what it is until reading the posts above. I filed a complaint with FTC. I will call the company and request a refund in a few hours. I certainly will also call AT&T for future third party block. I am thinking about changing local telephone company.
November 11th, 2010 at 2:34 am
daaa a scam enhanced services # on my bill told me they guard handled there own customer service ya right i never ordered it nor would I daaa. lets see if i get the $ back contact your local phone comp tell them you do not authorize any additional charges on your bill some will do it some will not GOOD LUCK BEWARE
November 11th, 2010 at 2:22 pm
I was also charged $14.95 by MyInfoGuard. I called and they said they credited me for the same for 2 months. Have a confirmation # and also blocked 3rd party billing to Verizon. We’ll see how it works out in the coming months.
November 22nd, 2010 at 3:49 pm
I was also charged $14.95 by MyInfoGuard.I called closed for the holiday. I also thought I had a block for 3rd party billing. I get so tired of this stuff. I think the phone companies should have to verify with me before they allow these kinds of charges
November 24th, 2010 at 12:34 am
I was charged the 14.95 by TriVoice International. I am supposedly being refunded the money. I am also putting a 3rd party block on my phone bill.
December 6th, 2010 at 12:49 pm
I to was charged $14.95/month for Oct 2010, Nov 2010, and Dec 2010 by ESBI through My Info Guard. I will be calling My Info Guard and also emailing them to cxl. 3rd party block has been placed on line.
December 27th, 2010 at 9:08 pm
I was charged $14.95 three separate months. One was taken off; I still have two others still on my AT & T Bill
December 28th, 2010 at 11:18 am
I also received my Verizon phone bill and was shocked to see a $14.95 charge from my Info Guard as well! WHO are these people and how do they jus tadd a charge to my phone account???
January 1st, 2011 at 10:51 pm
I received my telephone bill and it had a 14.95 charge on it for MYINFOGUARD which I did not sign up for or approve….as of this moment I am waiting to speak to someone there, and then I am calling the Telephone company, I had a security word put on my account so things like this would not happen…I am not happy at all…make sure you look at your phone bills !!!!!
January 3rd, 2011 at 10:09 am
yes…the same thing happened to me. A charge of 14.95 was addedd to my AT&T phone bill. Is this legal?
January 15th, 2011 at 2:10 pm
Just discoverd an unauthorized charge of $14.95 for My Info Guard on my latest Verizon bill and have no idea where it came from. Never heard of this company and certainly didn’t sign up for their service. Sent an email to My Info Guard support and to Verizon telling both to refund my money and never charge anything to my account again without contacting me first. We’ll see what happens… These people are crooks who hope that people aren’t paying attention to their phone charges.
January 23rd, 2011 at 3:07 pm
Same as all the complaints above. I was charged $14.95 by My Info Guard on my Verizon bill without my authorization. Verizon says they’ll add a third party block now that I asked.
January 30th, 2011 at 11:29 am
Same problem: this one through Verizon FiOS. Makes me want to drop Verizon FiOS. I see now this has been going on for *years*?? BBB rating of D; 21 FTC complaints against them; 45 separate posts on this site alone: why is this company still in business, and why does Verizon have a partnership with them to bill on their behalf. I’d expect this in Nigeria…not the US. Where are the regulators??
January 31st, 2011 at 5:23 pm
same here. I just noticed that i am being charged of a service that i nevewr authorized. i was charged $14.95 on my AT&T avvount without my authorization!!!! arggghh.
February 7th, 2011 at 9:24 pm
same here. I just noticed that i am being charged of a service that i never authorized. i was charged $14.95 on my AT&T account without my authorization!!!! arggghh.
February 7th, 2011 at 9:25 pm
I noticed a charge on my monthly phone bill for $14.95. I apparently have been paying this since October 2010. I have contacted the company for a refund – this is a sevice I NEVER ordered. We shall see what happens.
February 11th, 2011 at 1:16 pm
For all of you that read this. It is happening on all sorts of phone companies obviously. Apparently the problem happens when you set-up a “VOICEMAIL” service for you phone. They have been charging me for a while now. This is not their website, no one from their company is here or even reading this. This information is meant for people to understand they have been charged unwillingly. But yes you signed up for it when you signed up for the service its in the contract just if they don’t read you or let you know that fact you can “possibly” get a refund. Just cancel already.
February 19th, 2011 at 3:50 pm
Someone signed me up for My Info Guard in 2008 using my name and the school telephone number. My principal received an email from the district telling her I had set up this account and had $12.95 per month since 2008. I assured her I had not done any such thing. I had voice mail and text messages on my personal cell phone and would not need such a service. I’m angry that the district would first assume I was guilty of doing this before even checking with me. How can they get away with doing this without authorization?
March 3rd, 2011 at 5:36 pm
Same as all the complaints above. I was charged $14.95 by My Info Guard on my Verizon bill without my authorization. I called ESBI they told me no acct record for my Phone # They want me to send copy of bill . I will be calling Verizon ,after reading these posts I will not send copy of my bill statement to ESBI don’t trust this is a scam.
March 16th, 2011 at 9:07 pm
This is the 2nd time I have had to call this company and demand they remove their charges from my phone bill. I NEVER signed up for this and still don’t know how they got all my information. This needs to be reported to the Dept of Consumer Affairs…they will not stop!
March 17th, 2011 at 4:28 pm
I am so glad I check my phone bill every month. As soon as I saw the charge from My Info Guard I called them. They asked me for my email and birthdate. I refused. I adamantly denied making these charges. I was given a confirmation number for the credit. I sure wish I knew how they got my info!!!!
April 6th, 2011 at 9:08 am
Same as all the complaints above. I was charged $14.95 by My Info Guard on my Verizon bill without my authorization. How is this legal?
April 7th, 2011 at 5:17 pm
They are now billing my verizon fios bill 14.95 per month! I never authorized this and never heard of them until I did a google search!
May 7th, 2011 at 1:48 pm
Yes – they are billing 14.95 thru verizon saying that I requested a fax service and back up to my computer – which is not true. No one from our family signed up for this. They are giving me the run around that they will only credit me for 3 months….I have to send a request for the other 3 months – in writing – and there was NO promise for that credit!!!! somebody needs to catch these theives!
June 21st, 2011 at 2:01 pm
Yes, I got billed 14.95 thru AT&T. I called today and had the service cancelled and hopefully getting my money back. They asked my birthday which is weird and my email address. I stupidly gave them the information but it is a matter of public record. I didn’t care about the email address because its a free one I use. I am going to report them to our attorney general’s office.
July 5th, 2011 at 6:01 pm
I was charged $14.95 on my phone bill this month. Called and was told that I filled out a detailed form in May online. Never happened. I told them that I never authorized any charges and they are supposedly crediting the amount back to AT&T. AT&T rep told me if they continued to charge report them to the FCC. I got online and found this site.
July 14th, 2011 at 12:02 pm
I too was charged 14.95 for an enhanced service on my phone bill thru ATT. Further more, I find the supposed enrollment date was dated back to APRIL 2011, you bet I will be making sure it will not be billed again. Now I will submit my request for a credit and all MONIES owed back to me! !!!!!!!!!!!!!!!Who is running this SCAM????????
August 1st, 2011 at 2:15 pm
I have been being charged 12.95 a month through ESBI for private voice mail #. This goes back to 2008. They said they will reimbures me throuh Frontier billing. 492.10. I cannot believe this has happened. I was wondering why my bill was so high. Hope to see my credit!
August 5th, 2011 at 1:24 pm
I got hit with this crap also starting procedures in the morning with state attorney general
August 7th, 2011 at 4:24 pm
I was charged 14.95 on my phone bill this month. I never filled out any forms or called them to say I wanted their service. I also never contacted AT&T and told them I wanted this service either.
August 13th, 2011 at 5:42 am
Just opened my AT&T bill this morning, and found a new charge. I have not idea what it even is. However, I have my mother living with me who has dementia and I’m afraid so may have signed up for something. How can they just add a bill to my At&T bill?
August 19th, 2011 at 10:42 am
I discovered a charge on my AT&T bill from “Enhanced Services Billing, Inc.” for $15.85, and, upon looking at the final page of the bill, I found that this referred to something called “MyInfoGuard”. I have no idea what this is or how I was signed up for it. I called and cancelled the “service” and was able to get three months credited to my account, but for the fourth month I had to freakin’ e-mail them. This is completely ridiculous. I’ll be posting on Facebook. . .
August 26th, 2011 at 2:23 pm
my letter to:
Third Party Billing Practices
My Info Guard, LLC
Enhanced Services Billing, Inc. ( ESBI )
I learned today that since December 27th, 2010 you’ve been collecting $14.95 each and every month for services that I have NOT requested or been receiving. First and foremost when I allegedly signed up for your fraudulent program (whatever it is) I wasn’t near any sort of computer. It’s IMPOSSIBLE for this to have come from me and I assure you nobody was at in my home using my identity. In addition, if I had signed up for some sort of fax program, it’d been through my business and NOT my personal home line.
I am not at all comfortable in the fact that I had to provide your company my date of birth and email address when I called your 1-888-458-3724 phone number today and spoke to Sandy out of Clearwater, Florida. If you are going to use that information to attempt to tell me that I gave that information to you on December 27, 2010 I have loads of evidence that will solidify to the Federal Trade Commissioner, Better Business Bureau, Attorney General’s Office, etc. where exactly I was on that day and how impossible it was for me to have authorized any such transaction.
As I explained to ‘Sandy’, I called my phone company today to cancel my service because of the high bill I’ve been paying. It was then that I was informed of the $14.95 charge YOU have been adding to my account since December and how this sort of thing happens way too often. In researching your business practices I see you’ve been using these deceptive and unethical practices for many years. I demand a full refund of the $119.60 and interest. Sandy claims she issued a $44.85 credit that will apply to my phone bill within the next couple of billing cycles, however I also insist you refund the additional $74.75 plus interest that you have scammed through the use of our phone company.
August 30th, 2011 at 6:26 pm
http://www.ftc.gov/opa/2001/08/billing3.shtm
August 30th, 2011 at 6:32 pm
Did not authorize these charges was credited through my infogaurd (supposedly)for 2 months though its been on my bill since May con#8780748 we will see when i get my at&t bill cuz they sure wouldnt help me this is such bull that not only can myinfogaurd can do this but that At&t can let them do it!!!!!!
October 12th, 2011 at 3:47 pm