Oan Services | Telephone Bill Complaints | Unauthorized Phone Charges?
If you were charged on your local phone bill from Oan Services for third party services and subscriptions (i.e., voicemail, Internet access, web hosting, email service, and caller-id services, etc.) that you never authorized Oan Services to bill you for, tell us your story!
–Report Unauthorized Oan Services Phone Charges–
Oan Services Website:
www.billview.com/oan
Who Is Oan Services and Why Are They Billing Me For Charges On My Local Phone Bill?
According to Oan Services website “OAN is a billing clearinghouse that processes information on behalf of various long distance and service providers. We are not a long distance or common carrier.”
How To Cancel or Stop Billing From Oan Services:
Customer Service Inquiry Form: www.billview.com/oan/inquiryform.php
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If you were charged on your local telephone bill from Oan Services for third party services and subscriptions that you never authorized, tell us your story!
–Contact A Class Action Attorney–
There is a $14.95 charge on my AT&T bill from OAN for “Vanguard Defender Email Monthly Fee.” I have no idea what this means. I called the 800 number for Defender and get just recorded music — not even a message. I called the other number for OAN; the operator said Defender prefers to answer their own billing inquiries, and transferred me to that same number with nothing but music. Obviously, this is cramming and slamming…
October 1st, 2008 at 7:52 pm
Starting receiving charges from OAN and ESBI on my Verizon phone bill two months ago. Did not order any services from either company and immediately tried to contact them. Was transferred to an automated answering service that gave me the website address. I filled out a complaint form for each charge. The ESBI was taken off the following the month, but the OAN was still there along with an added charge for another month of so called service — again, that I never ordered. Calls to Verizon were useless. More emails to the company have gone unanswered. Reported the scam to BBB, but have not heard anything back. So, I guess I just have to put up with fraudulent charges to my phone bill???? Interestingly, both companies forward you to the same website address, but claim to be separate companies. It’s a scam.
January 4th, 2009 at 11:22 pm
I never asked for, wanted, or used their mythical services. I was able to contact them in the past and promptly asked them to stop having anything to do with me, yet they keep charging me. Now when I try to contact them, I only receive a recorded message asking me to leave personal information so they can contact me. I feel they already have too much personal information, and refuse to give them anything more. The recording claimed they have a web site for canceling the account, the web address they provided does not exist. So I visited their Main Website of OAN Services, the site is very ambiguous with only a couple of links one of which is customer service. The customer service link takes me to a web form they expect me to fill out asking for, yet again, more personal information so that they can contact me (aint gonna happen). I know my charges on less than $100.00 total, but in my investigation of OAN Services and the complaints against them I have found NUMEROUS amounts of people making complaints about them doing the same exact things to them as were done to me. The way I see it, for every complaint I see online, there are probably 100 or more I don’t see and that adds up to a lot of fraudulent, scammed, or some other way more accurately classified unethically obtained funds that have been received from people like myself. They must be stopped and made to pay some hefty fines. Also some safeguards need to be put in place to make business entities have to qualify as a tangible business that is not only legal, but able to be effectively communicated with, before they can be allowed to charge through the phone company or any other utility provider.
January 7th, 2009 at 10:06 pm
Today I discovered UNAUTHORIZED billings from both ENHANCED BILLING SERVICES for MyIProducts IMail Voice mail and OAN for E-Secure Email services (whatever that is!??). I managed to contact the ESBI (Enhanced Billing) and was confronted with a rather RUDE lady who kept trying to push at me that they had some record of the voice mail services being ordered with an email address, and at one point she just HUNG UP on me! I called back, and got the same lady, and asked her if she was going to hang up on me again, and she gave me some story about having told me she had to answer another call (NEVER HAPPENED!), but finally she agreed to issue a credit for the month showing of December and included the month of January that had not yet shown up on my bill, and told me it will take up to 2 to 3 billing cycles BEFORE I see my credit! I will be calling my ATT customer service on the next business day (this is Saturday) to complain about the cramming. I tried to contact the OAN number, but only got a recording giving me their Weekday only business hours. The recording gave me another number to call so I did and left them a message on how I was reading from the FTC.gov website on how they are tied into cramming scams, and how I was trying to contact them to get my bill credited and billing stopped. I told them I will be contacting my state Attorney General’s office and the FTC. We shall see what happens. I can not believe that the phone companies even allow this kind of thing to happen, as I have found what appears to be a good decade worth of complaints~! I saw the OAN customer service website, BUT I too feel like this is an attempt to collect more personal information for another scam~!
January 25th, 2009 at 1:56 am
On my November phone bill OAN Services, Inc. charged $9.97 for a third party company-Residential Services, LLC. OAN said they have no idea what these charges were for and connected me to the company. The Residential Services representative I spoke to could not tell me how my husband signed up for their service but she would cancel the account and credit AT&T. My husband who is computer illiterate said he never signed up for the website service. A new phone bill arrived today with a credit for $9.25 but they forgot to credit the tax of $.72. The rep told me a supervisor would call me back within an hour as of yet no call. However, that was not the only thing wrong a new charge from OAN of $12.95 plus tax $.29 for Voicemailboxes.com. Again, they said Steve signed up for Voicemailboxes.com. When I explained to the Voicemailboxes.com rep he did not sign up for this service, she offered a credit for the charges on my AT&T bill for the full amount plus tax. Now wait and see how long it will take a credit to appear on the AT&T bill. I contacted AT&T customer service, the rep was very apologetic said this is happening more often. The trickery used by these companies to get people to sign up for services needs to be stopped, when requested not to allow billing from any third parties to your account they must comply. These companies hope you do not check your phone bill, that way they collect for providing nothing. In my opinion, this is fraud and should be prosecuted as such.
February 2nd, 2009 at 6:12 pm
On my December ATT bill I have a charge from OAN for “telecharge resource email 1x setup fee” for 9.20 plus .55 tax. I contacted Telecharge Resource LLC and they said they would credit my account. I did not receive a credit on my January bill plus I have another identical charge.
Last month I did a Google on OAN and found a number of complaints. I did another Google today and the number of complaints seems to be escalating.
Why are companies like ATT and Verizon allowed to pass on changes like this without explicitly authorization by the customer?
February 18th, 2009 at 4:05 am
As usual I recieved my Embarq bill and dreaded opening it because it seemed like every month I was paying more and more, it just got higher! So today I and my fiance” Rod looked at it and he said”something is not right! What is this (OAN Services) for 13.22 and what’s this (ESBI) for $60.80? So I told him I will check into it right away, as I looked on my bill I also noticed (VMAIL MOFEE), They are all scam’s! Go to Ya-hoo website and type these name’s in, you will be shocked. My bill for one month is $382.55. Believe me when I called customer service on my phone bill and told them what I just found out and I was contacting my lawyer today if this is not taken off and I was told it would be removed!
P-D off lee!
February 24th, 2009 at 6:23 pm
I was reviewing my Verizon bill – after I made a payment (stupid), There are two “miscellaneous service” charges, a “web hosting gold” charge, and an additional charge for “optimum voice mail”. I called the 800 # at the top of the page and after several minutes of holding, got a live body. The woman i spoke with was extremely arrogant, there was a measured beeping on the line, and she would not give me any information about the charges before I gave her detailed account information. When I expressed my concerns about being scammed and brought up a potential class action suit, she hung up on me. Because this happened after business hours, i was unable to speak with a Verizon representative about refunding my money – a total of $54.97 – I will repost here if they refuse to comply.
March 18th, 2009 at 12:49 am
When i went over my ATT bill i noticed a charge of $12.95. Looking at it farther i found that it said something about voicemailboxes.com. I didn’t notice it on the month before but as soon as o caught it I called ATT and had them cancel it. This is stupid!!! The phone companies should not have any right to add charges for anything with out asking… I only wish that they would leave our phone bills alone and if there is going to be a change they need to make a complamentery call to inform us, being that I run a buissness and this is outrageous!!
April 4th, 2009 at 8:21 pm
Was told that my wife signed up for this service,was not true. These companies should be sued for harassment!
April 6th, 2009 at 7:49 pm
4/07/2009 ~ Just went to pay my EMBARQ bill and noticed I have an unauthorized charge from a 3rd party provider that I don’t know a thing about nor have I authorized in any way shape or fashion. It is one of the same ones that I see listed here. ESBI/MYIPRODUCTS IMAIL for $14.95 and it is certainly unauthorized. More than likely it will be found to be some dummy company that is a front for some scammer(s) who are preying on unsuspecting people and it would seem that the phone companies go along with it. If there is a class action suit brought against anyone it should include the phone companies who it would seem are colaborating with these unscrupulous scammers. I wonder what they are getting out of it. As the saying goes, just follow the money trail and you will get to the bottom of it. I bet the phone companies are profiting from this as well and that is why they refuse to do anything about it.
Why can’t the FCC do something about it?? Anyone know any other avenues to get at these people and bring about a little justice??
April 8th, 2009 at 3:14 am
4/11/09 Just received my phone bill with a charge from OAN services for 14.05 plus tax.
Also states “billed on behlf of VOICEMAILBOXES.COM LLC. Never heard of them, did NOT order any service from them, and why a company as well known as ATT would have anything to do with them is beyond me. This is fraud, and I agree with others that a lawsuit should be brought against them. Hopefully ATT will resolve this issue and fast.
April 12th, 2009 at 2:26 am
I got billed $9 from OAN on my verizon and I only pay the verizon amount.
April 20th, 2009 at 9:58 pm
i was charged $9.00 on 4/20th 2009
April 23rd, 2009 at 12:38 am
I found fraudulent charges from OAN/aDigitalVillage.com, LLC. I never ordered “web hosting”. I called and talked to a “Cynthia” who at first didn’t even want to give the company nor her name to me! She claimed I ordered their service on 3-11-09, yet the charges were for 3-1-09 to 3-11-09. They not only lied about my having an account, they even charged me for 10 days before I had the supposed account! These guys have a BBB rating of “F”! There are so many complaints about this company why aren’t they shut down? They just keep ripping people off! Cynthia said she’d only send my complaint to the supervisors, what good will that do? I’m not paying an extra $14 per month on my phone bill for nothing to crooks. Somebody has to do something about this!
April 26th, 2009 at 4:02 pm
I too noticed 2 seperate 3rd party charges on my phone bill. One for Enhanced Telecommunications and one for Info. Source USA, Inc. They had been going on for a few months and since I pay my phone bill online I actually never open the “view your phone bill link” and I just pay it. Stupid on my part. I will look very close at my bills from now on as I didn’t even know AT&T was allowed to bill me for a third party who I never even heard of much less authorized. It is now after 5pm so I can not talk to anyone at AT&T. I will be calling first thing in the morning to place a third party block on my number and request credits.
April 27th, 2009 at 11:41 pm
I just received an unauthorized billing on my at&t account from USBI ($14.82) and OAN Services, Inc (12.95). From the looks of other complaints, it’s obvious that calling these “fraudulent” services will get me no where. Consequently, I will look into the possibility of solving the problem by switching phone carriers. How about Comcast? What if I ask Michael Finney from ABC 7 on your side for help?
May 10th, 2009 at 1:21 am
I checked my AT&T online bill details today and discovered an OAN charge for TELECHARGE RESOURCE EMAIL MONTHLY FEE of $9.20 for April and May, for a total of $18.40. I’ve never heard of this service. How would I even know how to use this service if I’ve never heard of it? How did they do this?
May 18th, 2009 at 1:17 am
This is a second instance of Verizon’s billing an OAN charge, even though is was “blocked”!
May 24th, 2009 at 1:41 pm
I just received another unauthorized charge for travelers voicemail from OAN serivces. After dealing with this last month, I was told by a lady named Nancy that the charge would be removed and no further charges would be incurred. She even gave me a confirmation number and her extension, which were both bogus apparently. I am currently on hold with them, haven been waiting for 1hr 10min to sort this out again. This is a terrible scam. I refuse to send any money toward this scam to AT&T and you should all do the same.
May 25th, 2009 at 11:55 pm
update:
Verizon took care of it. Did not have to call the “culprit”
May 26th, 2009 at 2:25 pm
I received fraudent charges from OAN Services for April and May on my AT&t phone bill. After calling Oan Services at 1-800-926-6435 and complaining that I had not signed up for this service and they sent me a copy of the page I supposedly signed on. Would you believe my name was not spelled properly on the form, and I of course did not fill out that form. The lady I talked to there gave me a cancellation # and said it would be cancelled. AT&t said they would credit our next bill. We will see if this is the end of the fiasco. I turned them in to the Arkansas Atty General’s Office. Not sure if anything will be done there either. This scam should be stopped!
May 26th, 2009 at 11:31 pm
BTW
The telcos get paid for processing third-party bills.
LOL?
May 27th, 2009 at 2:37 pm
OAN was charging me for “Email stock service”. I called Verizon and they are deleting the charges from my bill. They said next month there may be another charge, but just to ignore it and pay the Verizon charges only. I also put a “BLOCK” on my phone through Verizon that prevents UNAUTHORIZED SCAMMERS like OAN from charging something on my bill without my permission. All charges to my bill must now be authorized by me by phone before they can be applied to my bill.
I also put my phones on the National “Do not call list” and my state “Do not call list”. I suggest everyone do these things I have done to prevent this kind of crap from happening to them again!!!
May 28th, 2009 at 1:58 pm
If your phone company doesn’t solve the problem, tell them right then and there you are CANCELLING their phone service and going with another service! Believe me, they will listen to you then and delete these bogus services from your bill!
May 28th, 2009 at 2:03 pm
MASSIVE SCAM by OAN SERVICES!!! Received harrassing calls for weeks, several times a day from OAN Services so one day I decided to play with the rep. I remember it clearly because I was rude uncooperative and had my office in hysterics at all my comments that went on during out 30 minute call. Received my Verizon bill yesterday with charges for OAN and some other garbage that I didnt order. I called Verizon who gave me a cancellation number for the service (that was never ordered) and was given the opportunity to listen to my memorable conversation “authorization recording”. OAN edited the recording to what they could sell to the phone company and deleted all my comments and repeated question “I am not going to get charged for this, right?” with the standard answer of “No”. Can we say fraudulent! Phone bills should be for phone service only.
May 29th, 2009 at 12:26 pm
I just realized I should have updated this quite a while ago. My apologies.
I spoke with a very helpful customer service representative at Verizon, she credited my account the amount I had overpayed, and put a block on my bill to keep out any third-party services. So far, so good.
May 29th, 2009 at 8:42 pm
OAN put a charge on my CenturyTel phone bill for “Residential Service”, which I had never ordered, that I had never authorized any such service. I made 3 calls to OAN Customer Service and finally got a cancellation of Service. I then called CenturyTel customer service and asked them to call me for autorization and block any third party charges that came in for my phone bill. The phone company is crediting my account for the amount charged for OAN. This is the first time I have ever had anything like this.
June 5th, 2009 at 8:01 pm
I to received a $8.89 unauthorized charge on my CenturyTel phone bill. I called their 800# only to be told the number was changed to a 900#.
I called CentruyTel and they knew nothing about it, only that they were a 3rd party billing. CentruyTell then called the 800# and got through.
I called the 800# again and got through. After giving my name and Phone number I asked “Who Are You?!?!” The Asian woman said they were a voice mail service and I signed up through my E-mail and proceeded to read my E-mail address to me.
I was not happy and let her know it and told her I did not like these unauthorized charges showing up on my bill.
Sounding very offended she said my subscription was canceled.
A refund of my money was not offered.
June 27th, 2009 at 1:58 am
Just noticed that my Embarq phone bill was a few dollars higher this month than normal. I receive my bill online so alot of times I just set up the payment without looking at the bill. Thought I should check to see why it was higher this month especially since I knew we hadn’t made any long distance calls. Guess what…third party charges from OAN Services Inc.. As I looked at past bills and this unauthorized charge began in March. I was only able to contact Embarq via instant messaging customer service and a representative told me they are giving me a credit for the current month. I was told I will have to contact OAN Services Inc. to request a refund on the former months. I was certain I had a third party billing block on our account. I think phone companies like Embarq, Verizon, etc. enable these scam artists to rip-off their loyal customers. I will be contacting an Embarq representative to speak with them personally about this matter…let alone trying to contact OAN Services. My husband had the same thing happen on our business account and just last week my employer noticed unauthorized third party billing charges added to his phone bill. Different third party billing companies, but all unauthorized charges.
June 28th, 2009 at 3:16 am
I too opened my ATT phone bill to find a OAN charge of $12.95 for voicemail and 1-800 number. I talked to a Lorraine about it, she told me my son ordered on line, I told her that he didn’t have authority to do this without my permission since the bill was in my name. she gave me a confirmation number for the cancellation and an extension number. But after reading everyone’s message it sounds like this is all a fraud. I guess I will try calling ATT for help. I don’t know if I was charged last month, I didn’t really look, has alot of long distance calls so I just fiqured to high amount was because of that and just paid the bill. well good luck to all of us. How can charges like this happen without sometime type of approval and copies sent to our homes!!
July 2nd, 2009 at 5:44 am
We found out this additional charge from AT&T from OAN. We called AT&T and the rep told us to call those companies for credit since AT&T doesn’t charge those cost.
I asked them why AT&T allowed third party to charge their own clients. The rep told me because the tried to help. I asked them if they were related to those company, they sure said no. The I asked them if they had made sure those company were legitimated. If not, they were just like helping theft to rip off others. They should not even bill for third party at all.
I hope sb. could help me to allow this happen again in the future. I hate to waste time to call around. Thanks.
July 3rd, 2009 at 8:49 pm
Sorry, I was just so angry. I had too many typo from my last complaint.
I really hope sb. could help us to avoid this event happening again not ALLOW.
July 3rd, 2009 at 8:54 pm
I encountered a similar situation, the amount billed was $22.95. I called the number given to me by my service provider which was (800)944-9646. The call was answered right away and I was initially told no refund by the person who answered but upon asking for a supervisor the same person agreed to refund me the two months “service” I was charged for. Still a scam but at least at that number you get an answer and by elevating the complaint you get a refund. Hopefully this may help some of you….
July 15th, 2009 at 2:05 pm
My Verizon bill included a 12.95 charge from OAN for “Gold Web Hosting”. After contacting Verizon and blocking all 3rd party billing I now feel it necessary to take my case to BBB charging VERIZON with fraudulent billing. My contract is with Verizon and I believe they have a responsibility to ME as their customer. It is obvious by the complaints here that this is a known problem and Verizon has made the choice to continue a relationship with this bogus company. I feel Verizon should be held accountable.
For those willing to take the time to file a complaint might I suggest that in addition to one against OAN that you file one against your contracted provider.
July 16th, 2009 at 4:53 pm
I just viewed my At&T bill and was charged $27 from OAN. I have no idea what OAN is or what kind of services it provides. I am mortified to find so many complaints against this company. I feel as if I have been scammed for half a year now. I usually just pay my bill without looking at everything, I have learned a very valuable lesson. I also feel AT&T should be held accountable too for tacking on this company to my bill. The OAN operator told me he will see how far back they have billed me without any authorization and credit my account. I hope they do follow through. He gave me a story about somebody ordering it online, but must have had the a similar number has me and her name is Michelle Davis. I feel the story is bogus. I feel angry for being duped into paying at least $25 each month for at least half a year now.
If anybody has any information on who to turn to in order to get some results, please let me know. Can someone please tell me where else can I go and file a formal complaint. How is OAN able to keep continuing their fraudulent activity. Any help or advice from anybody is truly appreciative. I feel lost.
July 17th, 2009 at 9:00 pm
OAN had added charges for 2 months on my AT&T bill before I noticed it. I first called AT&T who told me I would have to complain to the OAN company. When I called them, they informed me that AT&T had already removed the charges and had put a block on my account to prevent this from happining again. What I’d like to know is why wasn’t there already a block on my account to prevent others from billing me? At any rate, I did receive a refund on my bill about 2 months later.
July 17th, 2009 at 11:32 pm
i started seeing OAN charges on my Embarq bill a few months ago. Trying to contact these people is a pain in the neck. I never authorized any such charges, nor do I know what they are for.
July 18th, 2009 at 2:46 am
Thanks to websites like this one, I found I have been slammed for charges billed by OAN on behalf of allvoicemail.com, LLC-vmail monthly fee of $12.95. I have no idea what this is nor why it showed up on my bill. I will contact OAN, AT&T, and allvoicemail.com but I am doubtful I will get a refund.
July 19th, 2009 at 1:16 am
Follow Up:
In speaking with a supervisor with Verizon it was explained to me that basically back when the FCC deregulated telecommunications all large companies where required to provide third party billing for smaller companies; the intention was to level the playing field and prevent monopolies. From what this supervisor told me this is as much of a problem for them as it is for each of us.
Although I have not been able to find the actual law that pertains to this I have found this information from the FCC informative and helpful: http://www.fcc.gov/cgb/consumerfacts/cramming.html
I will do some more research in my spare time and if I find anything relevant I will post it here.
July 19th, 2009 at 12:53 pm
Here is the FTC website regarding “Cramming”: http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro18.shtm
July 19th, 2009 at 1:00 pm
I noticed at charge for $13.60 for INFO DIAL LDMNTHLYFEE on my Verizon bill. I called the number listed (800-944-9646) and spoke with someone who said her name is Melissa. She said the service was requested by someone with birthday 7/14/92 and email address ahellard48@sbcglobal.net. Neither of those pieces of information match anyone at our number. She said she would cancel the service and refund the charges for Feb and Mar. I said I had taken over paying the bills recently so only had copies of bills for June and July. She took down my info and said she would send it up to Customer Service for review and they would get back to me. I’ll call Verizon tomorrow to ask them if they can block any third party billing.
July 20th, 2009 at 11:19 pm
We were charged $41.95 for something that we never authorized! We are awaiting a credit for this, we’ll see what happens.
July 21st, 2009 at 3:27 pm
We never authorized the charges.
July 21st, 2009 at 3:27 pm
This is ridiculous that ATT allows unauthorized charges on your account. When I called Oan to ask what the hell this charge was they said I had signed up for this e-mail stuff online – B.S. is what they are. I’m pissed to be out money. We all have families to support and won’t be able to if this crap keeps happening. Hope this company and others like are taken DOWN!!!
July 22nd, 2009 at 1:14 am
I originally posted to this board in May about this service adding their charges to my phone bill. It took two bills since I had OAN charge me for their “services.” They are finally off it as of July’s bill.
You must contact your phone provider, not OAN Services, to get this charge off your bill. DON’T PAY IT. Verizon reimbursed me for the charges on my bill, but they told me after I originally complained about these charges not to pay them.
And, GET YOUR PHONE COMPANY TO PUT A BLOCK ON ANY UNAUTHORIZED CHARGES TO YOUR BILL WITHOUT YOUR PERMISSION.
I did this and am not having any more problems, nor are the phone scammers calling me anymore!
July 22nd, 2009 at 5:03 pm
I just recieved a charge of 12.95 on my centurytel phone bill and OAN SERVICES INC stated that I had signed up for this service online and that it was for TRAVELERSVMAIL.COM I got rather irate with the woman I spoke to and told her I dont ever sign up for anything online and she said she would be glad to credit it back to my phone bill in one to two billing cycles. I said thats just crazy for something I never signed up for! Then I called Centurytel and told them I was not going to pay the 12.95 from that company and they said that I didnt have to and they were going to put it in dispute!
July 23rd, 2009 at 8:57 pm
I have just received my bill for July and there is a charge from OAN for $ 14.95 for Instant 411, Inc directory assistant monthly fee. I don’t know who any of these people are but this was not authorized. We just had an AT & T rep on the phone updating our new services w/internet, phone & cable. OAN nor Instant 411 were mentioned in any part of that conversation.
July 23rd, 2009 at 11:51 pm
Got a shocking Verizon OneBill yesterday. There was an extra $25.02 tacked on by “Other Providers.”
The first charge was $9.02 to THe Billing Resource for “My billing service setup fee” (Integretel). When I called the provided number, the guy (Lester) said it was a 1-800 number for voicemails or whatever. I told him to cancel it. He also told me about some website, cmvm.com, but I wouldn’t go.
The second charge was worse. The dreaded OAN Services, Inc. said I gave permission to sign up for Email stock services and charged me $16. Again, I called and cancelled, and they said they’d block my number.
Scary!
Everybody, stick to your guns. Don’t let the dragon win!
July 24th, 2009 at 1:47 pm
I had a 14.95 charge today from OAN. I called and cancelled, which was done right away, but even with the ‘confirmation number’ they said it would be 2-3 billing cycles before my money was refunded. ATT said to pay it for now and with the confirmation number they would be sure I got the amount refunded within 3 cycles. Sounds fishy, and I’m still going to file an FTC complaint.
I’m a police officer and I’ll tell you from experience that if people don’t complain, enforcement agencies often don’t know where the problems are.
July 25th, 2009 at 2:43 am
I pay my phone bill online & noticed an OAN charge of $5.49 on my Verizon bill. I didn’t know what it was & went into a chat session with a Verizon rep. She told me I would be liable for a late fee if I didn’t pay it, claimed it was a service to me & she volunteered to call OAN for me. I spoke with the OAN rep, who said I could get a refund & told him the amount & gave him my address to send it to. I hadn’t paid the bill yet so I tried to go back in the Verizon window open to view my bill. It wouldn’t let me go back to the “view bill” window so I had to re-login & view the bill again. When I did so, the OAN amount had changed to $7.78! I sent an email to Verizon which I did not get a reply to until several days later. All they did was confirm that OAN’s charge was $7.78 & avoided the questions I asked. The extra $ was taxes & fees which apparently was listed somewhere else on the bill, under Verizon’s charges, the first time I viewed it. I will wait and see what happens, but I have actually thought I should not cash any check, should one arrive, because then this rip-off co. will have my bank info.
July 27th, 2009 at 3:08 pm
I had almost $400 added to my AT&T bill for “900″ calls I did not make. Oan/Accucharge and ESBI/Best Telco are the theives. I did noit make these calls and will not pay them. AT&T said my service would be cut off if I did not pay. Good luck on getting me to pay.
July 27th, 2009 at 3:27 pm
I just got my most recent Verizon bill today. The OAN charges are off my bill now and I didn’t pay a dime to them. My phone is blocked from any future unauthorized charges without my PERSONAL CONSENT through Verizon Customer Services.
DO NOT PAY OAN CHARGES, CONTACT YOUR PHONE PROVIDER AND HAVE THEM, NOT OAN SERVICES, ELIMINATE THE CHARGES!!!
July 27th, 2009 at 9:11 pm
Reviewing my mothers phone bill. Notice this OAN charge for the current month so I pull all the past phone bills and I find that this charge started on Jan 09. I called the company today. The rep I spoke with said the charge was for online storage, for files etc. That this service was added not by my mother but me! I told her I wanted to be credited for every month the charge was added to the bill. She said I had to speak to a supervisor. I got a voice mail. Left a detailed message stating I expected a call by no later than this time tomorrow. I know I never requested this service. I have never even heard of this company. I am flaming mad!
July 27th, 2009 at 10:53 pm
Gwen,
Call your phone provider and tell them you never subscribed to OAN Services and you want it taken off your bill. Then, tell them you want a “block” put on your phone to prevent anyone beside YOURSELF from changing any extra phone services, like your long distance, etc.
It took me three months to have OAN removed, but I never paid for THAT PART (OAN Services) of my phone bill and Verizon ultimately got it taken care of by calling Verizon to have them remove OAN Services off my monthly bill.
July 28th, 2009 at 11:46 am
Is there a guide around here to fully cancel the OAN i need help myself.. my 1st time getting charged from this wierd company
July 29th, 2009 at 5:52 pm
OAN charged $14.95 in May, June, and will again in July, to my phone bill, alleging I filled out an online form. As I know that is false I called in and told the woman answering the phone, “Nanette or Annete” that They needed to cancel this, and credit for all 3 months, or I will be contacting the State AG and my own personal attorney. That got me transferred to her “supervisor” who tried to confirm my email address, but had some totally false address I’ve never used nor heard of. Suddenly she declared she would indeed issue a “courtesy credit” for the 3 months of billing for a service I never ordered.
I’m also going to be contacting AT&T to complain about this, and I’ll go on and contact the State AG anyway to add to the complaints file there for what I hope will be a future criminal case for all the customers so scammed.
July 31st, 2009 at 1:29 pm
I looked at my phone bill online and just now noticed that I had a $14.95 charge on my phone from Orbit telecom and when I called and told them that I didn’t want the service and didn’t order it they cancelled my subscription but didn’t refund my money back to me. I don’t believe that it is right for them to still make me pay for something I didn’t do or knew nothing about. I will be calling my phone company and see if they will take it off my balance owed.
August 4th, 2009 at 11:58 pm
The same thing happened to me. I called AT&T to inquire since it was on their billing statement. They couldn’t answer and wouldn’t even venture a guess. I’m upset with OAN, but equally upset with AT&T, who is my vendor, for adding an unauthorized “service” to my account and then billing me for it. Is anyone complaining about that to the phone companies? I filed a complaint with my state’s attorney general, who is taking it seriously and begun an investigation.
August 6th, 2009 at 5:11 pm
I received my AT&T phone bill and found an $8.25 charge from OAN for Telecharge Resources LLC. I did not authorize this nor do I really understand why and how I am getting billed for something I didn’t ask for or authorized. I am also upset with AT&T for not verifying this with me before sending out a bill. I am going to file a complaint with AT%T and also the state attorney general.
elecharge re
August 8th, 2009 at 11:40 am
I work for ATnT I found chages for OAN called 800-215-1961 this is customer service talked pleasantly got a cancellation noted was given confirmation number asked to speak to super asked same questions was given same information took two minutes to get to super ext 6659 also named Brian. 2 minute to maybe correlate stories will see. AT&t and other carriers like Verizon MCI Embark Centurytel Com Cast T Warner to name a few have no recouse on the charges We can’t refund for this or any other as we call Masked service. I was told by clicking a harmless site on the web Green Tree Data.com u sign up they send e mail confirmation that goes into your spam folder under the heading of Sweetmemories9293.com which may sound lude so we delete it. Not very professional. But that is the intention of companies like these. E mail your congressman/person/woman spread the word
August 8th, 2009 at 1:31 pm
I too had an unauthorized charge of $14.95 on my Embarq statement from OAN Services. I called and was told my wife had used there 411 service on June 21st but will discontinue the service at my request. My wife called within ten minutes and was told by another service rep that she requested the service on June 23 and would email her the form she filled out (never received the email from OAN). Our Embarq statement had July 7 as the date of the charges. After a third call to OAN they finally agreed to credit our phone bill. I also called Embarq to dispute the charges and to block further third party billing. We’ll see what happens next month when our monthly statement arrives…..
August 8th, 2009 at 11:03 pm
Yet another, AT&T is trying to assist, best way to get there attention is for everyone with this problem is to cancel your phone service as soon as you see this. I still am amazed that the governemt ios allowing this to operate, and yes it is an FCC law that they must allow it, but there should be customer verification. Imagine if the AT&T reps went to the store and there was a 100 dollar addition but nothing in there cart, then were told they had to pay for it, and call the manufacturer for credit. I can’t believe this is going on, remarkable.
August 17th, 2009 at 5:28 pm
this happened to me too. $14.95. same story as everyone elses. im wtg for AtT to put on a supervisor for me to talk to. They are trying to discourage me from talking to a supervisor
August 18th, 2009 at 9:31 pm
I have a fast food restaurant. To my surprise, OAN on behalf of Accucharge, LLC charged my AT&T account $266.37 for calls to 900-328-7877. One of the charges was for a call of 27 minutes during rush dinner time. We do not allow employees to use the phone (only managers are allowed and that day a female manager was in charge). It is almost impossible for employees to be on the line for almost half an hour. I called Accucharge and tried to dispute the charges but they told me that the calls were traced to my phone line. AT&T will not do anything (AT&T gets a commision on this?). Did something like this ever happen to anybody?
The same problem happened to that telephone line a couple years ago when the business was closed (around 2 AM). It is frustrating since it looks like I have to eat that charges.
August 20th, 2009 at 7:55 am
Got our Verizon phone bill today with a $14.95 charge from OAN Services, Inc. 1-800-892-8424
I called that number, spoke with ‘Alex’ (obviously not his real name, he spoke with a India or similar accent). ‘Alex’ stated that I signed up for this on a website called http://www.InnovationAbs.com or something like that – perhaps someone else with similar experience can specify the website. I can’t find the website on my computers history for July 31, 2009. ‘Alex’ gave me a confirmation # and stated charges would be stopped. I told him I wanted them stopped immediately. I don’t recall him saying anything about 3 billing cycles, but we’ll be sure to call Verizon and put a stop to any further monthly charges from this company. I also told ‘Alex’ that I would be contacting the PA state Attorney General about OAN Services, Inc. HUGE silence on the line – no comment from ‘Alex’. Now, I’m doing a search online for others compaining about this company, and hoping for a Class Action Lawsuit. Any other suggestions for productive action taken?
August 20th, 2009 at 10:02 pm
Just looked at my automatic billing from Embarq and noticed it was a little high. Imagine my surprise when I went online and there was a third party billing from OAN Services, Inc. I immediately called Embarq and put a third party block on my account. Embarq gave me the 1-800-713-9078 number for OAN billing. I was angry and snotty to the OAN operator and informed her that I NEVER ordered any 411 service from anyone. I then began to get loud and was told by the operator “don’t raise your voice to me”. I cancelled services-that I NEVER ordered- and asked for a refund for billing since 2/09 of $14.95/month. I also asked for the order form that the operator said I filled out to be emailed to me. I was placed on hold and when the operator came back was told I would be getting a full refund and that an email had be sent to the hotmail.com account on file. I started laughing at her and stated that since I haven’t had a hotmail email for at least 10-15 years that would be difficult. I stated that her company obviously automatically searched and billed me without my knowledge due to the fact that OAN did not have my current email address that I have been using for the past 10 years. I will be writing my AG and BBB.
August 21st, 2009 at 12:14 am
On 8/13/2009 we received a bill from AT&T with a $15.85 charge from OAN We called the toll-free number on the bill and were immediately connected to Ideal Voice Mail. A representative named Toya told us we placed an order over the internet on 7/19/09 or voicemail service, which obviously, we didn’t. She said we would be issued a refund and gave us a refund number. I can’t understand why AT&T lets “companies” like this use them for 3rd party billing. OAN and Ideal Voice Mail seem to be totally fraudulent organizations who prey on people who don’t read their bills, or who can’t be bothered to complain. We will be contacting the Richard Blumenthal’s office (CT State Attorney General) and a family member who works at a local TV station.
August 21st, 2009 at 1:58 am
I wrote earlier about fraudulent charges on our AT&T bill. After 3 months of fighting with them we changed to a local telephone service. I feel AT&T and others are getting a cut from this, otherwise they would put a stop to it. We were reimbursed for almost everything, but staying on with them wasn’t worth the hassel. Good luck to all. I did contact the Attorney General’s office and there was an investigation, but of course they denied any wrongdoing.
August 21st, 2009 at 2:19 am
I also had the $14.95 plus tax charge from OAN on my ATT bill. Called the OAN number and was told that they had sent 2 confirmation emails to an email address in an entirely different person’s name. She was very nice and said she was blocking further attempts to put the service on my bill. Got the same story it would take a couple of billing cycles to reverse the charge. We shall see. Amazing that this company is still operating. Pay attention to your normal billing amounts, people – my bill is consistent enough that the extra $15 was noticeable but I can see where this could slip by for those whose bill amounts vary.
August 21st, 2009 at 4:12 am
I just viewed my verizon bill, and it had a charge of $12.95 plus tax for gold web hosting from OAN Services. I immediately contacted verizon customer service and they knew right away that this was a ‘cramming’ thing, and promptly credited it back to my account. In checking past months, the service rep also found the same charge on my last month’s bill (which I didn’t check at the time. This was also credited back. The rep put a block on these types of billings on my account, but you can be sure that I will be checking my bill very closely each month. I can’t believe something like this can still happen, but it does. I recently found out that OAN left a voicemail on my home phone number that required a call-back to cancel the supposed subscription. I know times are hard right now, but the person who found this company should be able to find a legitimate way to make a living….
August 22nd, 2009 at 6:05 pm
I just got my AT&T statement and had a charge of $12.95 plus tax for gold web hosting from Digital Village billed by OAN Services. A call to AT&T was less than helpful. The customer service rep said they’d investigate and take it off my bill but there was no way to block 3rd party services from being charged to my bill and I had to resolve the matter with OAN. When I asked to speak to a supervisor, she insisted I’d get the same answer and the only other option was to call the PUC. I called OAN and after waiting a couple of minutes got a recording that said there was no line to the number then it hung up. A second attempt got me through to a rep who looked up the account, asked if I knew a “Mike Jones” and when I stated I didn’t, apologized, said he must have transposed some numbers on his order, said my account would be refunded, and that they’d block future charges to my number. We’ll see. I really don’t understand how a company like AT&T can’t block 3rd parties.
August 24th, 2009 at 4:20 pm
Reply to Candace: AT&T definitely CAN block 3rd party billing. They’ve blocked it for me after I had been subjected to the same scam.
August 24th, 2009 at 8:33 pm
I was billed by OAN on my ATT bill for an email service that had not been approved. After being on hold for quite some time they diconnected the service and ATT took it off my bill. ATT did not on my account that all third party bills has to be approved with me first. I was told they are getting access through differnt websites you may open and then they track your highspeed number.
August 24th, 2009 at 9:14 pm
Billed by OAN on last 2 statements. Called Bellsouth, and after saying only 3 letters (“OAN”), was quickly informed they will adjust the bill. Also put a 3rd Party block on without any problem. Stinks to be over charged (READ YOUR BILLS!), but great responsed by BellSouth.
August 26th, 2009 at 5:44 pm
verizon bill had 2 unknown charges. Called and got the integretel charge taken care of. The Oan co. is not cooperating. Talked to a person with India accent and he keeps trying to make some sort of deal. Like sending me a gift card in 5 days. Well I called back after 11 days to say I have not received anything. He says he will resend it. I can’t even get a confirmation # from them. Its a big scam and the phone companies should not deal with them. I may have to speak tp my attorney.
August 28th, 2009 at 9:23 pm
Has anyone used a website that finds people based on phone number? My wife did this and paid 99 cents for the service. Then our credit card was charged for 2 fake services, which we were able to get our money back for…now we have Oan services on our Verizon bill. My wife said the site asked for our phone number. I think this is all related, but curious if anyone on here did something similar.
August 30th, 2009 at 3:41 pm
I had received my verizon bill and found out that I was been charged 2 months of Simple.net ISP SVC from OAN which I don’t know what the hell is that. Each month is 16.95 plus tax. a total of 37.74 dollars for two months. I am going to call verizon tomorrow to have them remove it.
August 31st, 2009 at 1:15 am
OAN Services charged me $14.05 in Jan and Feb. I saw it on my phone bill and called them asking for a reimbursement. They refused but said they would no longer bill me. They started up again in June and did it in July. My phone provider reimbursed me for August, but I have to call OAN again to complain. I don’t understand who they are or how they are getting away with this. Why is the FCC just sitting back and doing nothing about OAN? No doubt there are hundreds of other phone scams going on that the FCC is ignoring, but this is their job! What’s to keep ANYONE from doing this? If you don’t look at your bill in detail, you will never know it’s there because you didn’t ask for their service–it just showed up and will remain on your bill until you do something about it. Like me, you may have to do it more than once.
September 3rd, 2009 at 1:04 am
I reported both, OAN and Digital Villages to the FCC.org. As usual, ATT claimes they can’t do nothing about it until I threatened them with leaving. The promissed they would bill the charges back to OAN…..yeah, right!
September 3rd, 2009 at 8:32 pm
And yes, ATT also gave me the run around about blocking a 3rd party. Wonder if they are all in the same bed?
September 3rd, 2009 at 8:36 pm
I just had it happen to me…called the 800 # listed on bill to remove this unauthorized charge…We’ll see if it happens. I did speak with a live person. They explained to me that a relative in my home signed up for the service online. It doesn’t seem to matter that the relative has NOTHING to do with my phone bill. ANYONE can put their name to it and supposedly add this service to your bill. Amazing when you call to do anything on your own home phone bill…Verizon will ask you for your address, and even the last four digits of your social security # to process anything…but any stranger can add this service to your bill??? Amazing. I am pretty upset with all this. I’ll be even more upset if these charges are not removed.
September 4th, 2009 at 12:43 am
scam charges from OAN and USBI
Please file complaint with FCC at 1 888 225-5322
September 10th, 2009 at 12:01 am
for the 2nd month in a row we were charged by OAN for instant411. I called them back & they said that their bill had gone out to the AT&T prior to us calling to cancel. They said that they would credit the amount. Then I spoke to AT&T and told them that this had happened before and that I wanted to block all 3rd party billing. They said no problem, you will just not be able to get collect calls with a block on it. Fine with me! Hopefully this is taken care of now.
September 10th, 2009 at 12:02 pm
Recently, my family has been recieving charges of $100+_ for some sort of backup protection on my very own computer. I’ve never even heard of this before. It came up under my name and I became very angry. I called my local telephone company and completely stopped the charges. Everything is good now but I don’t know why the telephone company would allow third-party charges on our phone bill. That’s just ridiculous.
September 10th, 2009 at 9:23 pm
Guys, I work for ATT billing. Yes, this is a total scam, but, because of the Telecommunications Act of 1996, we and other providers are powerless to stop it unless you call or write (e-mail) requesting a block of 3rd party billing (because of this law, when I pull up you bill, I cannot even see the name of the company, much less what they claim they’re billing you for). OAN, ILD Teleservices, PYM billing are, in my opinion, all the same people. It’s a company based in Antigua (RED FLAG!!!) that has found either your e-mail address or phone number through some type of illicit means. Here’s what you do: First, please call 1-800.ATT.(288).2020,(or your current provider) and place a block on 3rd party billing (we can’t do it unless you ask, as per Telecommunications Act of 1996). If you have been scammed, call us or whoever is providing you phone service, dispute the charges for 90 days (these bastards have, by law, 65 days from the time of your dispute, to credit you!), and ask for a dispute and “do not treat” request for the 90 days (treatment is late charges, disconnect, collections, etc.). Also, file complaints with your state commerce commisssion (utility regulatory commission, etc.)as well as the FCC Consumer Complaint Divison (888.225.5322). That way, you have bullets for you gun when they tell you “you ordered this on the internet, through a telphone solicitation, etc.) Finally, when you call them, RAISE HELL! The last thing they want is another complain which will eventually shut them down!
September 11th, 2009 at 3:44 am
Found a charge on my AT&T bill form OAN on behalf of instant411. Called them and they claimed they had an electronic signature that showed the order for their services. I told them it was fraudulent and they were hiding the order and what they were doing was illegal. Spoke to a man named Alan but i doubt that is his real name. I will be contacting AT&T and atty gen for KY.
September 12th, 2009 at 4:12 pm
On Sept. 14, I noticed a charge of $12.95 for Travelersvmail.com LLC. I have never heard of them but they are associated with OAN. I called, found out the service is something I don’t want and learned that a “Suzy Martinez” had authorized it using my number — by transposing numbers, the rep suggested. She promised they’d refund the four months I’ve been charged. Today, I called AT&T (per #86 above). When I got through, the service rep quickly canceled the OAN service and blocked third party billing. She said she gets calls about OAN “every day” but OAN does credit AT&T accounts, as it says it will. Which means it feeds on folks who do not pay attention.
September 16th, 2009 at 2:49 pm
I found out a third party(OAN Network) was billing me via through my phone company and around the same time the billing company was put through a virus came on my computer. Verizon reverse the charges in time enough for my next billing cyle, but this is fraudlent practices and there should be something done about this company and the telephone companies which allow the practice.
September 17th, 2009 at 4:27 pm
MY DAUGHTER TYPE WRONG WORD AND THIS GOES TO YOUR SERVICES THEY DID NOT CONFORM WITH THE HOUSHOLD AND START THE SERVICES WITHOUT PERMISSION.
September 19th, 2009 at 6:07 pm
I’ve had charges for 2 months that I couldn’t figure out until I just saw the OAN charges for $25. I calle AT&T and she actually put me through to what was called Kool Technologies and she had a fake email for us and a fake birthday. So the charges were removed.
September 19th, 2009 at 7:56 pm
I never signed up for OAN but was charged $9.65 on my AT&T Bill. I called OAN to cancel after the first bill, OAN’s customer service rep said OAN would cancel the service and credit me but my next months’s AT&T bill had another charge from OAN for $9.65. I called AT&T directly and they said that AT&T would send the charges back to OAN. OAN is a internet scam so why does AT&T allow this scam to continue by adding OAN charges to the AT&T bills of so many of AT&T’s customers ?
September 20th, 2009 at 12:01 am
Charges for 3 mos now for me on AT&T bill. Was told after 1st call to ” Billing esources” that service would be cancelled and charges removed in 2-3 billing cycles. One charge was credited to my account, but service continues under a different name. Called AT&T to cancel phone service & was told to pay my AT&T bill only and ESBI would be blocked. We will see. I don’e intend to pay for anything i didn’t authorize or use.
September 23rd, 2009 at 1:29 am
Just got my centurytel bill and OAN is on it, first thing in the morninh I will be calling FCC, my atty general, and the BBB lastly I will call OAN amd raise hell.
September 27th, 2009 at 10:28 pm
AT&T bill showing $12.95 monthly charge for ALLVOICEMAIL.COM. I also can’t believe that AT&T would allow this to happen, thinking about canceling them now.
September 28th, 2009 at 2:13 am
I just got the OAN services $14.95 on my AT&T Bill. I am so disgusted by these rip-off attempts, so sleazy. And then you have to deal with it.
Anyway, I ran their Webste on Whois and this is what came back:
Registrant:
Billing Concepts, Inc.
Billing Concepts, Inc.
7411 John Smith Dr #200
San Antonio, TX 78229
US
Email:
Registrar Name….: REGISTER.COM, INC.
Registrar Whois…: whois.register.com
Registrar Homepage: http://www.register.com
Domain Name: billview.com
Created on…………..: Tue, Apr 06, 1999
Expires on…………..: Fri, Apr 06, 2012
Record last updated on..: Wed, Jul 05, 2006
Administrative Contact:
Billing Concepts, Inc.
Hostmaster Concepts, Inc.
7411 John Smith Dr #200
San Antonio, TX 78229
US
Phone: 210-949-7288
Email:
Technical Contact:
Billing Concepts, Inc.
Hostmaster Concepts, Inc.
7411 John Smith Dr #200
San Antonio, TX 78229
US
Phone: 210-949-7288
September 28th, 2009 at 7:09 am
It happened for a 2nd month in a row. OAN gave me the song & dance that I had cancelled just as the billing cycle took place, yada, yada, and said it would be taken off the bill. I contacted AT&T and thanks to Mike (post #86) got them to block 3rd party billers. The customer service rep today had no hesitation about putting the block in place. (Thank you Mike!!)
September 28th, 2009 at 10:34 pm
I called AT & T and they told me that they can’t block 3rd party billers. Maybe its a state thing? I live in Nevada.
September 29th, 2009 at 1:15 am
They told me the same thing, but I live in Texas….all bs
September 29th, 2009 at 1:32 am
I live in Texas too, but AT&T told me they could and would place a block on 3rd party billing.
September 29th, 2009 at 6:04 pm
There is a $14.95 charge on my AT&T bill from OAN IT’S
NETZERO WTF
September 30th, 2009 at 7:40 pm
Hello Well the OANS bastards try to pull a fast one. charging me 14.95 + 1.21 = 16.16 for the month of august and september. att said that i didnt have any notes on my account doesnt reps notate account when customer call in. i requested to speak to a supervisor and at&t told me that i had contact the company and they told me that have sent the request back to at&t and that they reject OAN credit blah. how the hell can that be u know.
ATT REP WAIVED THE OAN CHARGES AND WHAT I OWED FOR 3 DAYS SERVICE SINCE I CANCEL HOME LINE AM IN A ZERO BALANCE.
but am still going to send in. the finally payment of .81 so they can say i paid in full not report me to collections.
October 3rd, 2009 at 4:19 pm
Hello Everyone!!!
Just wanted to say that i got charged on my home phone thru Verizon $14.89 based on monthly charges from OAN SERVICES which i never heard in my life.It also says DigitalVillage.com.IT IS A BIG SCAM. CALL YOUR PHONE PROVIDER AND YELL AT THEM WHY THEY ALLOW SUCH A THING ..AND YOU MUST CALL 800 NUMBER FOR AN TO CANCEL IT AND REFUND YOUR MONEY . BUT TRICK IS YOU MUST HIT OPTION 1 AS LIKE TO ORDER SERVICES IN ORDER FROM THEM TO ANSWER.GOOD LUCK
October 4th, 2009 at 12:36 am
This OAN put a monthly charge for 9.36 for email service on my AT&T account this month, which I did not order at all.
AT&T had confirmed that they already charged 3 months. THis company have to be stopped.
October 5th, 2009 at 6:44 pm
I was charged 9.10 to .55 tax to my AT&T bill. I have never and can’t imagine why I would need this service. I don’t use my homephone at all. I am rarely there. I have sent them notification letting them no it is not a service I want nor have subsribed to. Please stop this company in its tracks.
October 6th, 2009 at 12:47 pm
I have had this same problem twice, through 2 “separate” companies. I had erroneous charges on my ATT bill from OAN in 04/09 & 05/09. I got both months credited through OAN, no problem, but now I’m getting more of this voice mail charge through another company “Billing Resource” aka “MyBillingServices,Inc”. Those have been credited by the folks at mybillingservices and they say they put a block on the billing, but all of this smacks of a scam. I am contacting my state utility commission and/or the attorney general regarding these companies. Since ATT is a nationwide company, I may have to go to the FCC. Continuing complaining to your provider, ATT/Verizon, is important, but this needs to go to a higher level. If anyone knows of a class action lawsuit on these Add-On Voicemail service companies, I would like to be a part of that. I will continue to watch my monthly bill like a hawk. These companies prey upon customers who don’t know what they are being charged for.
October 7th, 2009 at 1:26 pm
I got nailed by these scam artists as well. They said some name of some person who signed up for this. I asked for them to repeat the name and they refused to. They are crooks, liars and people need to be checking their phone bills monthly. ATT can’t do anything about it, but someone needs to stop them. It is horrible that they can just start charging you without any consent. They need to go to jail!!!
October 8th, 2009 at 5:32 pm
We received a charged of 14.95 on our bill and of course we didnt not order this upon investigating the charge found out they have mined info from various databases and framed a family friend of the business stating they ordered this service which in fact they would have NEVER ordered it! Scam, Cram, Bam they got us!
October 8th, 2009 at 7:06 pm
I happen to see OAN charge $15.86, added to AT&T bill. I called OAN but unable to talk to any rep. I called AT&T and ask representative help me cancel and credit back to me my money.
AT&T rep called and talk to OAN rep. I just hold the phone and hear their conversasion. OAN rep, name Cindy, claimed that it was a typo and she will cancel tha service and credit my money. But it may take 2 to 3 bill cycle (?). What she mean is that they may charge me for couple more month before the fix take effect????
Personaly, I think AT&T did the wrong thing to us, their loyal customers. They added OAN charge in my bill without my concern. AT&T rep explained that AT&T law allow any third party charge what-ever they want to us, customer! What a policy!
I wish I can do something to stop them from rip off money to their cumsomer, poor victims.
October 8th, 2009 at 8:13 pm
I called the AT&T and requested a 3rd party billing block. they told me that they can NOT do that. is that true that AT&T can not block 3rd party billing?
They said they can bill back OAN to get my rip-off money but they can not stop others 3rd party billing!!!
Anyone has suscessful to block 3rd party billing in California?
October 8th, 2009 at 8:40 pm
OAN Services, Inc on AT & T
bill for $14.95+tax without knowledge or authorization.
October 12th, 2009 at 11:59 pm
Unauthorized charge to AT&T home phone bill from OAN:
TELECHARGE RESOURCE, LLC #
For billing questions call 1-800-395-6282
4 -01 09-20 TELECHARGE RESOURCE EMAIL MONTHLY FEE 8.25
Called phone number, hold music, no answer. Spoke with AT&T, AT&T was helpful. AT&T customer rep called OAN, OAN told her that credit will appear on next bill.
October 13th, 2009 at 9:50 pm
I was being charged 14.95 a month for 4 months. This was a charge not authorized by myself or my wife. The e-mail account used was not used by anyone at my household.
October 14th, 2009 at 1:26 am
VERIZON has billed me again for OAN charges, each time a different website, but still using DIGITAL VILLAGE. I have a flat monthly rate, and anything added to that charge is quickly noticed. I contacted last month and had everything removed, credited back, and was suppose to block any future events. THEY CHARGED AGAIN! The first time I gave give VERIZON and OAN a courtesy call, and a stern WARNING not to do it again. Then I warned them that next time, I will bill them for my time/trouble to resolve the issues, and if needed: lawyer fees, court costs and filing fees. I charge $100/first 30 min, $50/30 min after that, lawyer fees are $250/hour. If we all start billing VERIZON and OAN, they will take the hint that they can’t stick it to the people anymore! LETS PREVENT BILLING FRAUD LIKE THIS! STAND UP AND FIGHT BACK!!! NOW EVERYONE HAVE A GOOD WEEK! :0)
October 15th, 2009 at 10:37 am
i never oan services. It just appeared on my bill. I have had no satisfaction from ATT or OAN
October 15th, 2009 at 10:53 pm
I did a google search on OAN complaints and found over 600,00 results. I did that search when I received my monthly AT&T bill for Oct. 2009 and like many others here received a bill from a company like many others here have never heard of; OAN Services. The bill said I was getting their $14.95 voicemail services, which is absurd since I get voicemail services from AT&T which I have been happy with and is inexpensive. Since I’m always careful about how I spend money since I’m currently unemployed, I ask myself how did this happen? I thought I haven’t given out my phone number or personal info to anyone. But then I remembered last month, Publishers Clearinghouse has a website that in order to enter their contests, third party vendors ask for phones numbers even if you don’t want to purchase anything. So I probably messed myself up there although I never ordered anything. It’s strange that in my research, as early as 2006, people have been complaining about OAN and yet three years later they are still scamming people. I hope we can finally shut them down.
October 15th, 2009 at 11:15 pm
I just opened my Verizon Bill and found that OAN Services Inc. has charged my account with $9.10 on behalf of E-Secure Services. Never heard or even authorized anybody to tag on a charge to my Phone bill.
Anyway, I tried calling the OAN billing question number and the automated system passed me on to the “Service” department of E-Secure. Here it’s 6:15pm PST and the recording says the office hours are from 8am-7pm CST, left a message that I expect a full credit and that I will call back on Monday.
Then I called OAN again and tricked the system into giving me a live person, The poos soul (name was Lee) said that OAN does billing services for third parties and cannot credit me.
So I called Verizon and talked to a very nice Lady named Alex. She immediatly told me I dod not have to pay that part of the bill and that Verizon will contact the thrid party biller.
To get to alive person at OAN I did the following:
They repeat the number you are calleing from and asked if this is the number you are calling about. I pressed the button (can’t remember which one) for no and then they asked you to enter the number you a inquiring about. Here I just typed in their toll-free number from the bill (1-800-892-8424) and this brought me to a live person.
October 17th, 2009 at 1:26 am
I received my AT&T bill today – noticed it was higher than usual and looked for why, seeing the charge for OAN Services. I called and asked and was told I signed up for it on-line. I stated that is incorrect and to take it off. ‘Bill’ said it would be credited in one to two billing cycles, to which I responded, NO, credit it now and do not add it again. He gave me a confirmation # and I called AT&T – they didn’t need that #, removed the charge and put a block on my account for any further/other unauthorized charges. The person I talked to with AT&T said they have this problem a lot, and wish they could stop it. Why can they not???
October 17th, 2009 at 8:13 pm
I just received my verizon phone bill and noticed an additional $9.00 charge from OAN services, inc. It says it’s for “Implied Services LLC Monthly Service Fee”. I called OAN using the 800 number for OAN which was on my bill. I left a message and they called me back. They said the charge was for my internet so I could upload more pictures and authorized by some guy named Tom who used my telephone number. I told them I did not authorize this charge and they said they would credit it back to my bill in 1-2 billing cycles. Given what other people have said on these types of forums, I am not hopeful. I will also be calling Verizon on Monday to complain and let them know this is yet another reason why I will be cancelling my home phone and never using Verizon again given the multitude of issues I had with Verizon with both a pre-paid cell phone and internet service.
October 17th, 2009 at 8:41 pm
I was charged $9.00 plus tax and have never heard of them nor ordered anything from them.Have been given the run around with the number provided on my bill.Calling AT&T in the morning and reporting this OAN to the BBB.
October 19th, 2009 at 12:25 am
Called OAN with the first erroneous billing. Called again when received no credit and a second billing. Could barely understand the person. Seems they talk very fast in an effort to make you give up and move on. Then called AT&T. Happy to say the rep put a block on my phone so as not to allow OAN services; put through a credit; and assisted me with filing of a fraud complaint. If enough fraud complaints are made, a block will be an automatic thing rather than making people jump through hoops.
October 21st, 2009 at 10:06 pm
Just noticed a increase in my phone and Internet bill by OAN Services…..called the number and was able to cancel the services i did not ask for in the first place! How are they allowed to do that with all these people on this site claiming Unauthorized services by this company! Can they be sued for this? Is that what all these stories are for? Thanks for the info that i am not alone!
October 22nd, 2009 at 3:20 pm
Got a phone bill with a $9.80 fee on my bill. Did not authorize this on my phone. Called At&t they said I would have to call Oan and this Telecharge resouce LLc and get them to do a credit to my account. Call them and told them I would not pay this bill. If I did not pay it would add up charges. I would like to know why I have to pay for this when I did not want it nor orded it. At&t is just as bad as Oan is.
October 23rd, 2009 at 5:28 pm
Charges appeared on my Oct 16, 2009 mthly AT&T home phone bill. Called AT&T and was told to call OAN Services, if OAN was unwilling to credit charges back to call them back. OAN said I signed up for the service from my work PC. I said I did not request the service and asked them to cancel it and credit the the charges back. They me told the service was canceled, but could not credit the charge back, because I had requested service. I asked them to fax me a copy of the form I alledgedly filled out and signed. I was told it was requested via an online form and there was no physical signature. They said they could email me a copy of the request form they had received from me. Called AT&T, informed them as to the events and they sent the charges back to OAN Services and credited my account. When I received the form from OAN I knew I had never seen this form before in my life. I found many other complaints on the internet when I Googled the company about them doing this to others. I then filed a complaint with the FCC as AT&T reccomended.
October 24th, 2009 at 9:09 am
Every couple of months these scumbags slam my ATT account. I call to get it fixed, then it just reappears a couple months later. Thieving crooks.
October 24th, 2009 at 9:47 am
Jeff, that is the reason we dropped ATT after 25 yrs. I don’t know when they are going to wake up
October 24th, 2009 at 11:54 am
I requested AT&T put a block on my account for this kind of activity which they did. No more problems since.
October 24th, 2009 at 12:15 pm
REPOST:
In speaking with a supervisor with Verizon it was explained to me that basically back when the FCC deregulated telecommunications all large companies where required to provide third party billing for smaller companies; the intention was to level the playing field and prevent monopolies. From what this supervisor told me this is as much of a problem for them as it is for each of us.
Although I have not been able to find the actual law that pertains to this I have found this information from the FCC informative and helpful: http://www.fcc.gov/cgb/consumerfacts/cramming.html
Here is the FTC website regarding “Cramming”: http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro18.shtm
October 25th, 2009 at 8:22 am
Got a charge from OAN Services for a monthly fee for a subscription to National Online Directory, Inc, for $39.95. Needless to say, I never signed up for that. I called AT&T and they took the charge off my bill but said I would likely get a bill directly from OAN. I will call OAN to try to prevent that from happening.
October 27th, 2009 at 2:16 pm
Called OAN, and they played back a recording of the phone call that caused the charge to appear. From the recording, it appears that a member of my household actually signed up for this service. However, the call was in very rapid badly accented English, and was very similar to many free “directory services” and “company listing verifications” that we get. When the caller was discussing the fee it was somewhat inaudible. But in fact, apparently, we did sign up. To their credit, OAN offered, and I accepted, to close that account and refund the charges. They gave me a cancelation confirmation number, and said that it could take 30 to 60 days for the refund to appear in my account.
October 27th, 2009 at 2:39 pm
OAN intervened with my overseas call and charged me for assistance without telling me i would be charged. they gave me an address in texas to write to dispute charges.
October 28th, 2009 at 10:46 am
oan ild isb all off these services are ways to disguise charges from porn sites to your phonebill. when you people go to these sites and you think it’s free- its not. and before you get on your sopbox and claim youve never had a sexual thought – understand someone in your house did. doesnt matter if theyre 5 or 500, the people in your home are not who you think they are. these charges say voicemail or something clever to that effect but its really porn charges. and before you say you live alone and no one could have picked up the phone and called what they thought was a free sex line or went on the computer and looked at an explicit site- you need to call the police because from what youre saying- someone broke into your home with the only intention of charging porn to you phonebill. get over it- if youre a freak – or someone in your family is a freak, dont take it out on people that make 9 bucks an hour and hate their lives. go get a priest and exorcize the porn demon out of your pc or phone. carry on
October 30th, 2009 at 6:40 am
the last commentary is totally arrogant and irrelevant to the problems of OAN.
October 30th, 2009 at 8:42 am
I resent the last comments
October 30th, 2009 at 9:30 am
“educated serviceperson” is obviously very uneducated and inexperienced.
October 30th, 2009 at 1:42 pm
I received this mysterious OAN billing of $9.95 on my ATT Bill. I called the number for OAN on my bill. A recording gave me a number to the service that OAN was representing. The girl was very accomodating. She did try to talk very fast like in the previous threads, but i cut her off to make sure she repeated herself with the information she giving me. I explained i did not request this service, even though she gave me a date that she said i signed up for it. I had her cancel, block and credit the $9.95 back to my account. She did say it would take 1 to 2 billing cycles, even gave me a conf. #. We will see. There has to be a way to block this from happening. It seems there are a lot of people that this is happening too. As for Educated service person, get a life. If you know so much about porn calls and websites, that does not say much about you.
November 2nd, 2009 at 11:41 am
Do not call the scammers at OAN. They are trying to hustle you. They just put a fraudulent charge on your bill, do you think you can suddenly trust them now? Of course not. If you pay and wait three billing cycles, you cannot challenge the charges with your service provider – it’s just another part of the scam. Instead, call your service provider. Tell them you want the charges dropped. If the customer rep says you should call OAN or gives you any grief at all, ask to speak to a supervisor. Get the supervisors name. Tell the supervisor that this is a well known crammer (use that word, it’s telephone lingo for illegally adding bogus charges to phone bills) and you expect the charges dropped immediately. Tell the supervisor you want all third party charges blocked, that if OAN charges ever appear again you will cancel your account with the company. Further, you will explain what happened when you cancel and you will give the supervisors name.
November 2nd, 2009 at 8:27 pm
I have been charged twice by this company and the customer service reps are rude, and liars. they keep transferring you to other rude reps and act as if they know nothing about the charges, but their number is on the phone bill beside the charges.
November 10th, 2009 at 8:20 pm
I just got done doing the same as post#136 did so I hope that this happens OK. I had called OAN services before hand and cancelled through them and also recieved a confirmation # to verify. It’s amazing that this can happen and you know not everyone catches on to this and will pay this each month.They said I signed up on Oct 27 and it was with my girlfriends e-mail account I did verify with her 1st and she said absolutely not plus it was during the daytime.People just make sure you do something don’t sit on your hands with this. Good luck to all who have had this on your bill.
November 11th, 2009 at 2:51 pm
Charge of $14.95 + tax showed up on our September Embarq/Centurylink bill and my wife called the customer service number provided. Their rep claimed to have a digital signature that we had approved the service, which, of course, we hadn’t. We informed them that we wanted the service removed immediately, as well as the charge for September and the coming October bill. They patronized my wife, which only angered her more, and promised to remove the service, but not the initial charge because they claimed to have a digital signature. We demanded proof, but 3 days later, we have not received it. I ended up calling Centurylink. Their customer service rep was VERY helpful. She blocked all 3rd party services, removed OAN, and the charges to our phone bill.
November 12th, 2009 at 9:44 am
When we first opened our store we had a scammer call the store and say he was “verifying” our long distance carrier info. I hadn’t ORDERED long distance because we don’t need it – so I was confused. The guy made it sound like they were WITH AT&T – he spoke very fast, the connection was bad, AND I had a store full of customers so I was trying to get through it as fast as I could.
Well — sure enough – a bit later I noticed I was suddenly being billed for long distance. I called AT&T and cancelled it and they told me they’d put a 3rd party block on my account – changes would require my written authorization.
Forward almost a year later and I opened one of my phone bills (which I need to make a point of doing more often – they just debit my acct every month and I don’t think much about it) and see a 3rd party charge for $14.95 from OAN for “InfoCall LLC – Directory Asst”.
WTF???
So I call the number they gave and after about 5 minutes on hold they answered.
The gal was very polite – she asked for my acct number & name. Asked if it was a business phone (yes) and asked if I knew someone named Pamela Alboni (sp?). I said no. She said that “obviously” the person had erroneously signed us up, saying that she was authorized to make changes on this account. She said she would cancel the service and refund the $44.85 (I’d been “signed up” since JULY!!).
It all went pretty easy, but we’ll see what happens next. If I see more charges from this next month… ugh. I then called AT&T to verify that I’d cancelled this fraudulent service, was expecting a refund & asked about the block I’d put on for 3rd party services.
She said they coudln’t stop them. They could stop long distance TRANSFERS but gov’t restrictions prohibited them from preventing this sort of charges. I’m not quite clear why but she said it happened all the time and I need to keep closer watch on my bill.
What I found REALLY odd about my call to OAN, though, was that the call seemed to KNOW I was calling to cancel! It was surreal!
Oh — and OAN is only the billig company, they are not the company directly scamming you. At least as near as I can tell. I’m sure “InfoCall” or whatever is the one in THIS case responsible for the fraudulent information/scam. HOWEVER, it seems that OAN does billing for QUITE A LOT of fraudulent companies so something is apparently very lax in their affiliate requirements.
SHAME ON ALL OF THEM. If they applied half as much effort to earn an HONEST wage, they’d do great in life!
November 13th, 2009 at 5:33 pm
Quit belliachen, just don’t pay them.
November 14th, 2009 at 10:09 am
DuWayne… No one is “belliachen”, just passing along info that will help others be aware that there is something that can be done about this scam. Watch your phone bill, and all bills carefully – you might be in the next million to be billed/scammed.
November 14th, 2009 at 10:46 am
Here is a very important contact information for consumer complaints (had success):
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, DC 20580
877 382 4357
November 14th, 2009 at 3:10 pm
I didn’t ask for this service. I don’t want this service. Why is AT&T part of this scam?
November 16th, 2009 at 12:30 pm
Just called OAN’s customer service number: (800)944-9646. They are removing & refunding the web hosting charges on my at&t business account. Turns out a telemarketer spoke to a Mr. Lambert who had authorized the service. I have no one by that name who works for me. Regardless, the rep did say it’ll be removed. Make sure to get a an employee number from the customer service rep when you eventually will have to follow-up.
November 17th, 2009 at 2:52 pm
This is the 3rd time I have requested this $10.85 charge on my AT&T bill be reversed. The 1st two times I contacted AT&T directly and they reversed it. This time I called OAN Services and requested the credit and a block of any future charges on my number. Let’s see if this works. This is a very big scam. I wonder if AT&T is in on it?
November 18th, 2009 at 3:16 pm
This is the 3rd time I have requested this $10.85 charge on my AT&T bill be reversed. The 1st two times I contacted AT&T directly and they reversed it. This time I called OAN Services and requested the credit and a block of any future charges on my number. Let’s see if this works. This is a very big scam. I wonder if AT&T is in on it?
November 18th, 2009 at 3:17 pm
I was charged $9.05 for two months by Triple Three, Inc. (OAN). They said I ordered it online, did no such thing. Called them for a full credit and they agreed to reimburse me.
November 18th, 2009 at 5:21 pm
I discovered charges from OAN on my AT&T bill & immediately called to have it cancelled & refunded. I spoke to a Tiffany who assured me it wasn’t a problem. Now a month later, I see another charge and NO REFUND on my bill! 15.85 each month is crazy for a service I never requested nor wanted. What ever happened to good customer service? I guess running a scam is more important than that.
November 20th, 2009 at 4:21 pm
the contact number Tiffany gave me is 866-600-3466 for those who couldn’t get thru to OAN to cancel services
November 20th, 2009 at 4:22 pm
I received a charge of $9.95 on my AT&T bill and I did not authorized this charge. I tried the phone #’s shown on the bill for this company and I get through their voice choices and then it hangs up on me and I don’t get to talk to a person. This needs to stop. I called AT&T and they are filing a carrier claim against this charge.
November 21st, 2009 at 8:47 am
My dad got a bill for $12.95 from OAN and I got in trouble for it… rofl… Apparently I bought something when I don’t give my phone number out over the internet? He got scammed… simple as that.
November 23rd, 2009 at 10:25 pm
just got my nov. bill with a unauthorized charege from oan for 9.00.
been with att for 30 yrs but will not hesitate to drop them if this is not corrected
November 23rd, 2009 at 10:45 pm
I noticed a charge for 14.95 on my Embarq phone bill from OAN. I have never signed up with them for anything, after contacting Embarq was told I signed up and will have to try and get the money back from OAN. Called them and asked for proof that I signed up for this bogus service only to be told they couldn’t do that but would email me with a copy of the service itself only to never receive any email. Will continue to call and demand my money back.
November 25th, 2009 at 8:05 pm
[...] user may find restrictions regarding mailboxes while dealing with several hosts who have created special forums for frequently [...]
November 26th, 2009 at 1:25 pm
I noted a $14.95 charge on my AT&T bill from OAN services in Oct. 2009. I called the OAN # that was on the bill and talked to a CSR. The CSR person was very rude to me when I asked about the services they provided. When I kept complaining about how this service could have been added to my phone bill the CSR interrupted me, saying that they would cancel my account and refund my money. The next two phone bills still had the $14.95 charges on them. I called them again this morning and was told that my account was inactive. I was also asked at this time if I was sure this was a billing and not a refund. I said, no, it’s a billing for the month of Dec. 2009. The CSR then gave me her name, Sharon, and said she would reprocess the cancellation and that I would be getting a notice of such in 5-10 working days. I explained to her that they didn’t even have my correct e-mail address. She noted that and said it would be corrected.
She also stated that I would be given a full refund of all charges.
What type of company can do this to a person’s phone account?
November 30th, 2009 at 1:19 am
I saw my monthly phone charge was a few dollars more than usual. Detailed was a new GREENTREEDAT service for $8.43. I looked it up on line and found it is a long distance and voice mail service. My local telephone company already provides me with long distance service, and I have an answering machine. I called the 800 number, spoke with a woman I assume is in a call center overseas, and cancelled the service. I then emailed a complaint to my local telephone company. I am also not going to pay for that fee that I was not asked about. If my telephone company wants to make trouble over that, I will bring it to the attention of my local Congressman and to the FCC.
November 30th, 2009 at 4:24 pm
OAN has now put a bogus charge on my Verizon bill for the second time in six months. This summer it was $7.00 for “directory assistance”; now it is $14.95 for “Voicemail service”. We never asked for or used either service. In both cases I contacted Verizon and told them I would not pay this charge, and I also filed on-line complaints about OAN with the FCC and Federal Trade Commission. I have also instituted a “third party bill block” with Verizon so that OAN will never again be able to put an unauthorized charge like this on my bill. In my opinion, OAN is the absolute sleaziest business I have ever come across in my life…they are the true scum of the earth.
December 6th, 2009 at 4:18 pm
i was fraudly billed on my ATT bill. by these crooks-called their# last month and was told it would be corrected/ got billed again -this time called ATT and told them. garbage stuff being done here-
December 6th, 2009 at 7:42 pm
i was frudly charged for a service I have never ordered or heard of on my att bill. Called OAN last month reported the situation and was told they would correct the mistake. well i received my att bill today-again erroneous charge-called ATT and hopefully it will not happen again.
December 6th, 2009 at 7:45 pm
Another complaint, who are these people and why or them being allowed to do this. I called embraq and they where completely useless in assisting me with these charges, I am going to cancel embraq and go thru dis network for phone services. This is crazy and pisses me off.
December 8th, 2009 at 2:41 pm
The saga continues. I too was billed for unrequested services from OAN Services, Inc. in the amount of $9.00. The ATT bill shows OAN billed me on behave of “Implied Services, LLC.” So, now there is another layer created by these frauds. Where are the FCC cops when you need them? I always seem to get voice mail when I call. Hum?! How many times does the phone companies have to deal with these sharks? How many customers don’t call because they are not aware of the charges, like if someone else is managing their finances?
December 8th, 2009 at 10:34 pm
I discovered on 12-07-09 thatatt has been billing for oan services that I never I never ordered, I hjave lost my phone service due to this charge. I live on social security and cannot afford this charge.
December 10th, 2009 at 11:45 am
Today, I noticed that my AT&T was approximatly $20 higher than normal. Called AT&T, they pointed out the OAN Charge on my bill of $19.95 and stated that I would have to call OAN. I expressed my displeasure with AT&T for billing a suspicious and unauthorized 3rd party service. I then called OAN Services and was rudely informed by OAN rep Kimberly that recently, I had subscribed to an enhanced phone answering service by completing an online form by entering my phone number and email address. I asked if she had the name for the person submitting that form and she responded with a name that I have never heard of. The longer the conversation went, the more aggitated I became and the more beligerent her responses. She finally responded “alright, I will cancel that service immediately and initiate a refund credit which you can expect to show up on your AT&T bill in about three months. Still upset, I called AT&*T again, shared my conversation with the OAN rep and asked for any paperwork they had in which I had authorized 3rd party billings to my AT&T bill. That request was met with an immediate offer to send me a form which would “de-authorize” any future billings. I said do it! Hopefully, that form will stop future billings and hopefully, I will see a reversal of that charge on my AT&T March billing. From the offerings in the complaints shared here, it is obvious that OAN is a scam company that should be put out of business.
December 11th, 2009 at 2:01 pm
OAN charge of 14.95 showed up on my AT&T bill. I called the 800 number listed next to the charge to cancel the service and the rep gave me a 866 number. I called 1-866-600-3466 and cancelled the service, but time will tell if it is really canceled.
December 12th, 2009 at 3:13 pm
I started getting Oan Services Inc monthly charges on my AT&T bill. I never authorized E-Secure SVCS to be charged to my account. AT&T shouldn’t allow it, OAN should be out of business…
December 15th, 2009 at 6:48 pm
Our son is disabled and has AT&T. When I got his bill there was a an additional charge on the behalf of OAN for $14.95. Supposedly some kind of voice mail service was requested according to the OAN lady. I called AT&T & they said not to pay the amount for OAN and a block would be put on our sons account to stop this. He also suggested I call OAN which I did. A lady told me that someone signed up online for this service using our sons phone number. She gave me a name, address, and email address of the person who requested the service. She also gave me conformation numbers for Nov&Dec saying $14.95 was billed for both months. She said this was definitely a fraud committed by the person she gave me the name of. I see that the fraud is more likely on the behalf of OAN. Are there other suggestions on who to report this scam to other than AT&T?
December 15th, 2009 at 6:48 pm
Ok people,here we go again!2 months ago I was (as many) fraudently charged a service from OAN,all of that has been taken care of as of 12/16/2009.Now,today I received my new phone bill and have another fraudulent charge from a company called”United Tell,LLC findyourdiet.com monthly”! This charge is 14.95 and when I called the phone number provided on my phone bill the lady would NOT tell me her company name but she would give me credit for this month & told me that I was being charged for Jan 2010 also.I was able to get these charges reversed and put another 3rd party block through AT&T.The lady (Ami) from AT&T was very friendly and even made jokes about the charge which made me feel so much better after talking to this other lady from the HBS Billing Services(The were billing for this fraudulent;findyourdiet.com).I’m providing what I found about this unauthorized service for all:Registration Service Provided By: Enom, Inc
Contact:
Visit: http://www.enom.com
Domain name: findyourdiet.com
Registrant Contact:
Whois Privacy Protection Service, Inc.
Whois Agent ()
Fax:
PMB 368, 14150 NE 20th St – F1
C/O findyourdiet.com
Bellevue, WA 98007
US
Administrative Contact:
Whois Privacy Protection Service, Inc.
Whois Agent ()
+1.4252740657
Fax: +1.4259744730
PMB 368, 14150 NE 20th St – F1
C/O findyourdiet.com
Bellevue, WA 98007
US
Technical Contact:
Whois Privacy Protection Service, Inc.
Whois Agent ()
+1.4252740657
Fax: +1.4259744730
PMB 368, 14150 NE 20th St – F1
C/O findyourdiet.com
Bellevue, WA 98007
US
Status: Locked
Name Servers:
NS.RACKSPACE.COM
NS2.RACKSPACE.COM
Creation date: 14 Jun 2006 18:33:13
Expiration date: 14 Jun 2010 18:33:00
——————–
These people must be stopped!! Please check your monthly phone bills for these scams.I want to thank AT&T rep(Ami) for making my day and helping me out.Hope this helps out others who are scammed.We as consumers need to do more to have these people quit scamming what little money most of us have.Thanks for the time and the ability to post this problem/rant.Have A Great Christmas & a Better New Year James
December 17th, 2009 at 6:20 pm
Spoke with at&t customer service. They are sending an “anti-slamming” form in the mail to ensure that only at&t can bill us for services. They were also putting the charge of $8.76 from OAN services (on behalf of LAURENTEL). Directed to call the third party to cancel the service.
Called LAURENTEL at 1-800-627-1310. Explained the charges were fraudulent. They said they would cancel the service and that we would recieve a credit for the fee plus tax within 1 to 2 billing cycles.
LAURENTEL, INC.
For billing questions call 1-800-627-1310
LAURENTEL, INC-LD & V-MAIL MTHLY FEE 8.23
Taxes
Sales at 6.5% .53
Total OAN Services, Inc. 8.76
December 18th, 2009 at 5:54 pm
OAN Services billed me for a “Gold Web Hosting” service. I had no idea of the service so I contacted them. They gave me my 14-yr old son’s name…as if he would even have the authorization to make a debt against my phone bill in the first place! The people at OAN said they would refund me…but now I am wondering how many times this has happened without me catching it, and if I will actually see a credit on my bill??
I’m just concerned with how they got my son’s name and partial birth date to begin with???
December 22nd, 2009 at 7:08 pm
I was just viewing my bill and say 8.76 for some company call OAN services. I don’t know what it is or who asked for it. I am on a fixed income. What can be done to stop this foolishness.
December 23rd, 2009 at 8:44 pm
My friend was detained by ICE .So I was accepting calls from him where he was detained, I have at&t long distance, so when I accepted my friends calls thinking that because I had unlimited us an canada calling I would be paying nothing when I received my phone bill today to my surprise this company was charging me $15 per call I called them and they said that theses charges were valid. This company is trash
December 29th, 2009 at 8:46 am
I was charged for $49.99 for “DSG HOSTING 1X SETUP FEE” for my CenturyLink land line. A quick phone call to 1-800-713-9078 to cancel and reverse these charges, which was done without any backtalk. I got a confirmation number and the message that it could take up to two billing cycles for these charges to be reversed.
January 1st, 2010 at 8:52 pm
I have an unauthorized charge by “OAN services” of $14.95 for Voice Mail monthly fee on my Verizon bill. My voice mail is a part of my Verizon package. I notified Verizon and they removed 2 of the charges and said they would block any unauthorized charges, but I am still being charged.
January 4th, 2010 at 7:23 am
Billed $14.95 on my AT&T bill by OAN services for two months of Supreme Savings Now LLC Voicemail (another scam company). They said it would take two or three months to get a credit. I called AT&T and told them I’m not paying for it. I’m subtracting the amount from my bill.
January 5th, 2010 at 5:53 pm
I suggest all of the above file a complaint with the FCC. It can be done on the internet, and is free. These kinds of companies have to be stopped. Also, have your local phone company put a block on your phone for third party billings.
January 6th, 2010 at 7:16 pm
this 3rd party service said i tried to start a website and charged me 12.95! i never even heard of them and they used the email i barely even touch! i dont understand how they got my information but if you call and complain they told me i will be credited via my next phone bill. no idea what that means but if i dont get my money i will complain again.
January 7th, 2010 at 5:00 pm
Today opened AT&T phone bill and had bogus charges from both OAN and ICD. I called both those “services” and demanded cancellation and a refund. They said that I was responsible for the service that they said I had ordered, so they couldn’t refund the amount. I said what prove do they have that I ordered the service, They said an “electronic signature” and gave me an email that allegedly ordered the service. Well, it was one of my “dispoable” email addresses; but one that I deleted months ago. I told them that that was not my email (which was the truth) and they said they would refund my money but may take up to two or three billing cycles. While on hold, I googled OAN and found this site and several more about these BS fraudulent charges, Since I don’t prefer to wait 2-3 billing cycles to get the charge reversed (which I don’t trust them to do anyway,) I am now calling AT&T… but I have been ON HOLD for thirty minutes! I imagine AT&T is getting a shite load of calls about these spamming/cramming companies. I am going to follow the advice of others and request a block of 3rd party cahrges, immediate refund, and threaten to cancel my service if these type of charges appear again. In fact, I am going to hang up and try the “Request New Service” operator, because the “Billing Question” department has had me on hold for 36 minutes.
January 8th, 2010 at 3:16 pm
My December 2009 phone bill from Embarq (now Century Link) included a $14.95 charge for OAN Services, Inc. I don’t know who they are and I never authorized this addition to my phone bill. I called their number and was told that it would be removed, even though they claim they have some sort of “work order”. I paid my phone bill minus the $14.95. Now I get my January phone bill and they’ve not taken the charge off or credited me for it. Instead they claim I have a “past due” amount of $14.95 and in addition, a $5.00 late charge for not paying my entire bill.
January 8th, 2010 at 6:45 pm
Another complaint along the identical lines. A fictitious charge of $14.95 for voice mail services through “Ideal Savings Now, LLC”. Given that I’m paying for voice mail on the vary bill they added this charge to, it is pretty ridiculous. I was completely pissed they said it will take 1-3 billing cycles for the charges to be removed. I called AT&T and they said they would remove it right away and prevent THIS company from charging me again but can not prevent ALL third parties from trying to charge me again. Basically said you have to complain every time. This company is OBVIOUSLY a scam and banking on people not paying attention. Does anyone know of a physical address or location? Has anyone looked into a law suit?
January 8th, 2010 at 8:39 pm
My recent att bill showed $14.95 for OAN Services.com. which I had never ordered. They lied to my wife about theauthorization.
How does scammers get away with such robbery? January 2010
January 10th, 2010 at 12:26 am
Is there any way to put this group in jail for thievery?
January 10th, 2010 at 12:29 am
I recently had a $8.94 charge added to my local landline bill for the month of January 2010. I don’t know who OAN is, and never have purchased or ordered any of their services. I called the phone number listed for questions, but kept getting cut off after a few seconds of being on hold. One thing that might make sense is last month (Dec 09) we received numerous phone calls from inmates in the county jail that were like a “collect call”. They might have charged us for that, but we rejected those calls every time. What a scam…totally bogus company
January 12th, 2010 at 9:00 am
We just received our phone bill today. I noticed it was $50 dollars more than usual! Turns out OAN decided that we were a business and felt like charging us some BS fee for a website fee. They say they’ll take back the fee…we’ll see. Our phone company just says to call the FCC to complain…FCC here comes some ANGRY customers.
January 12th, 2010 at 4:42 pm
OAN is a billing clearing house. They keep charging me $14.95 every 3 or 4 months for voicemail services from a company called Supreme Savings that I have not ordered.
This is what happened to me, see if you recognize the story:
My mother signed up for FREE coupons on the Internet and entered my home telephone number in the form. (When this started over a year and a half ago, I had signed up to take FREE online surveys.) Two months later, I’m being charged $14.95 for services I didn’t order. This is because the online form my mother completed (in the super fine gray print that she could not see) stipulated that to get free coupons she was also agreeing to join a 60 day free trial offer and that after 60 days, she agreed to pay for these services via the telephone number entered, blah, blah, blah.
This is how these companies are able to bill your telephone number and get your information (name, address, etc.) Be very careful when you or a family member provides any information online. Read the fine print. AND COMPLAIN. I wrote to the Better Business Bureau. This is a deceptive selling practice and must be stopped!
January 13th, 2010 at 6:23 pm
OAN Services, Inc charged $52.99 to my AT&T phone bill. I called and didn’t even have to tell the woman the reason before she was offering to refund charges (in 2 to 3 billing cycles). It’s sad my phone company is helping scammers get into my pockets.
January 18th, 2010 at 5:22 pm
I just received my phone bill and notice that I am being charged $21.25 extra. I tried calling Airwave Call Manager at 888-296-8079 however I get forward to 800-448-1173. I tried to speak to an agent but I received a message indicating all of their agents are either on the phone with someone else please leave a message. However when trying to leave a message their mailbox is FULL. This is a bunch of BULLSHIT!!!! The sad part is that AT&T is not doing anything about…This company needs to be STOPPED NOW!!!!
January 18th, 2010 at 9:17 pm
I just found the charges on my phone bill and I called and did get a person with this co. and ESBI. She said I will be credited and I told her if I was not I will take it to the television networks. So, we will see.
January 20th, 2010 at 11:31 am
I received a bill from ATT, and there was a fee from the above company. Called OAN services and they claimed I signed up 3 months ago etc etc.
Called ATT and they put a 3rd party block on billing and credited me with 3 months of OAN bills. ATT couldnt have been more help.
I am not an ATT employee.
January 20th, 2010 at 2:36 pm
Had a charge on each bill for each of our 2 cafes for 49.99 + taxes for “web hosting services”. These were unauthorized fraudulant charges (we have had our web hosting through a FindFast for years). When asked to remove the charges they said they would and the credit should appear in next month’s bills. However, when asked who authorized the charged and when they were authorized they told me “they don’t retain that information”. This is absolute bullsh** and this company needs to be sued and closed down.
January 20th, 2010 at 7:04 pm
Called OAN today because I noticed a charge of $9.05 on my mothers Verizon bill. My mothers house is vacant & her bills are being forwarded to me. The bill stated this was for pay phone services (for a residential home !??@). When I called them the rep & gave her the number I was calling about she claimed the OAN acct was in my name & this is for telephone storage. Ask why the charge appears on this bill (my mothers). She stated billing began in Oct, ironically when my mothers service was downgraded & a phone payment was made. I think this is how they are accessing these accts. Does anyone know if they take payments for Verizon? Did this happen after you changed service or made a pymt by phone? I think they got my name because both our names are on the checking acct & used this information to bill my mothers acct. They probably tried to bill me too but I don’t have Verizon, so they placed the OAN acct in my name and billed it to my mothers phone number. Also I noticed that unauthorized auto payments are being taken out since then by Verizon for the phone even though this was never authorized. The OAN rep claim she will credit the acct back to Oct. I still need to speak with Verizon, on hold too long with Verizon so will try again tmrw.
January 20th, 2010 at 10:42 pm
Upon receiving my Verizon bill on January 20, 2010 I discovered charges associated with the creation of an unauthorized and unwanted service provided by Operator Assistance Network. At approximately 6:00pm eastern, the number appearing for Operator Assistance Network as it appeared on my Verizon bill.
A representative gave her name as Ashley handled the call. During the conversation Ashley was unable to provide evidence of authorization for this service, beyond a peculiarly formatted email address, of which the name contained within the address was not mine.
As the holder and responsible party of the Verizon account for the phone number listed above, I requested and was told by the representative this service and all associated charges would be removed and credited to my account.
On January 21, 2010 I sent a follow up letter to the address for Operator Assistance Network provided by that representative, both by USPS standard and certified/return receipt mail. In the letter I requested a written confirmation of action by Operator Assistance Network, to be received at my above address no later than February 4, 2010. Further, I stated a full credit is expected to my Verizon account within 30 days of the letter and that all my personal contact information be removed from their marketing records. Copies were forwarded to the FCC and FTC. An online complaint was filed with the FTC January 21, 2010.
I then called Verizon to request a 3rd Party Billing Block be placed on the account. Unfortunately the Verizon representative indicated that implementing the block would also block operator Assistance Network from the ability to credit my bill. Once the credit is applied, I will immediately call Verizon to place that block.. Of course, it remains to be seen if OAS takes the promised actions.
January 21st, 2010 at 9:57 am
I have been getting dinged by OAN some crap ‘internet guard service on my phone bill. I called in Dec. to the OAN number to get it taken off. It wasn’t. Called again today and they tried to say it would take up to 3 billing cycles to stop it. Suggested I PAY my current phone bill–including their charges–then I could get refunded. I laughed and told them no–take it off NOW and I am going to call MY phone company and tell them about this and to remove it. I just kept very calmly saying no then I told her I wanted it in writing. Supposedly I will get an email within 24 hours as a confirmation. I told her I was looking at this website. We’ll see..
January 21st, 2010 at 11:22 am
OAN Services Inc. billed me charges $52.49 on ATT phone bill. I never ordered any service from this company.
January 21st, 2010 at 8:34 pm
OAN has charged me $14.95 for some voicemail service I never requested. The rep claims my husband signed up for it which he did not. They adjusted it so fast I think this is a shady deal. Now lets see if I get the credit. They said it could take 2 months
January 22nd, 2010 at 8:47 am
OAN has billed my business account for months. I’d never heard of this company or of this service. After about 10 calls to OAN to “cancel” and receive a refund, I finally received a credit for three months PLUS a new monthly charge for the cancelled service. I called OAN back and they said that it wasn’t really a charge it was “just the way that accounting looks”. What a bunch of BS!!! CALL THE FCC
January 22nd, 2010 at 10:48 am
oan services ins charged me $ 52.74 on Att phone bill. I never ordered any service from this company.
January 22nd, 2010 at 2:54 pm
i have been charged on my ATT bill for instant411 by OAN who say’s i signed up for which i never did and I am going to again refuse to pay for something i did not sign up for all they have to do is get your name and telephone number and they can charge anything to u saying u electronically signed for BS is what they are full of .We should all file a Fraud complaint and get them for all the money they are stealing from people like us !!
January 23rd, 2010 at 8:27 pm
I just received my January bill with $31.69 of OAN charges never authorized. Called, cancelled, and to receive credit in 1-2 billing cycles. this is a scam.
January 23rd, 2010 at 10:36 pm
OAN charged me for voicmail on my home ophone – said I signed up for it – said I could look up on my computer to see what I did on July 30th. I said he was crazy – asked him to email me my request form – said they did not have it – they are crooks no idea why the cannot be stopped nor why the phone cos. accept the charges
January 24th, 2010 at 1:24 pm
I know that all of the above complaints are from individuals, but I am complaining in behalf of a school district. We have over 100 lines in our district and every month I am calling on one of the lines, stating that OAN has unauthorized charges billed to one or more of our lines. This is inexcusable. Extremely time consuming to go thru all the invoices and pick out the lines that have additional charges added and then to wait for OAN to deduct the charges from the next invoice. Company should be closed or FINED for this practice. I am sure that BIG business just overlooks these charges, but as a school district, paying with taxpayer funds, I feel a responsibility to have these charges removed. There should be no excuse for this business practice.
January 25th, 2010 at 12:10 pm
On November & December of 2009 I was billed by OAN Services for $9.10 each month for unexplained charges. Only the November bill from AT&t did I call OAN Services whom I spoke with an agent who gave me some explanation about someone ordered something on the internet and gave my AT&T phone number. The OAN agent gave me a confirmation number indicating that the charge will be taken off and that my number will have a block put on. December AT&T bill showed OAN Services billing me again for $9.10 through AT&T. I called OAN Services again but got nothing; only a lot of music. I agree with all that have complained about these fraudulent charges. The first time I really noticed these charges with no tax was in October 2009 when Enhanced Billing billed my AT&T account for $14.95 indicating that this is a monthly charge. My question was for what? Since AT&T know about this; why can’t they block these charges using them to collect for these companies?
January 25th, 2010 at 2:02 pm
OAN HAS CHARGED MY ATT ACCOUNT FOR 298.00 AS BACK IN 1/06. I HAVE BEEN FIGHTING WITH ATT FOR SEVERAL YEARS AND WAS JUST TODAY TOLD IT WAS OAN THAT CAUSED THE BILLING ISSUES. ATT ALSO STAES THAT OAN ISSED A CREDFOR 298.00 AS WELL. I HAVE IDEA WHO THEY ARE OR WHO THEY REPRESENT BUT THEY SHOULD BE STOPPED. I AM REQUESTING THE REMOVE THIS FALSE BILLING FROM MY ACCOUNT IMMEDIATELY.
January 25th, 2010 at 8:31 pm
My 1-17-10 AT&T internet bill was hit with a $52.49 charge from OAN. I spoke to several AT&T reps who ALL refused to remove the charge and said I was to contact OAN directly. When I did, I found out they were trying to charge the company who had my phone number previously. I have had this number for 3 yrs, and for one year it has been internet only. I contacted AT&T’s fraud department and was told to call OAN direct and file a complaint with the FCC.
January 26th, 2010 at 2:38 am
I discovered charges from OAN Services,Inc on my ATT bill I did not authorize this and not understand why there is a charge. My husband and I are very upset wiuth this and have isisted this be removed. I also feel this scam is a false billing and I am affraid that writting this will be changed into something else. Stop this unauthorized billing. Is it being done by a ATT employee or who? THE FCC need to get involved
January 27th, 2010 at 5:28 pm
This is the 3rd month of being charged 9.00 for a service from oan I did not authorize. I called them in nov and they told me that would cancel the unauthorize service and reimburse me for all the charges.
This has not happen yet as of jan 2010
January 27th, 2010 at 9:20 pm
OAN Services Inc. is just one of many DBAs used by BSG Clearing Solutions. They use different names simply to confuse consumers and to reduce the number of complaints lodged against the primary business name. This scam operation has been in existence since 1988!
January 28th, 2010 at 6:11 am
I saw the $14.95 supreme voicemail charge show up on my verizon bill in Oct 2009. I contacted the 800 # provided and they couldn’t tell me how we got signed up. They said the service would be cancelled and I would be credited for the charge. In January I noticed we are still being charged monthly and nothing has been credited. when I contact the 800# again I go an automated system. Interestingly when I tried to cancel, it asked me to confirm my email address and it was an email address that we have used in years. I finally spoke with a representative and she said she would cancel and credit me for 2 months. Only after arguing with her that I had already tried to cancel once for the service I did not elect did she finally agree that she would credit me for all 4 months. Apparently it will take 1-3 billing cycles to receive the credit, which I find ridiculous. We’ll see if the credit comes through. In my opinion, Verizon should be doing something to prevent such charges. My next call will be to Verizon.
January 29th, 2010 at 10:23 am
I have been paying these scammers for 1 year $40.00 per month, to be included in search engines. total BS. att is going to give 3 month credit and block 3rd party billing.We will see
January 29th, 2010 at 2:53 pm
ATT’s comment is that they, by law, must post these bills on your account. However, you meed to call the AON number and tell them to remove you from their billing to ATT. Don’t pay this bill with ATT and give the reason. Let ATT deal with AON.They are aware of this scam and unable to legally stop the billing on their records. They, then, can refuse to honor the request payment to AON.
January 30th, 2010 at 2:06 pm
I’ve recently had the same trouble. I’ve received charges on my home phone for the past since November. When I called Embarq/Century Link, they deleted the charges for me added a third party blocker and told me to get in touch with the Instant 411. Embarq did this every month until it was corrected–please note, that Instant 411 is not part of most companies “Third Party Blocker”. 3 months later, when I finally got in touch with the company, they were very courteous (except for the 20 wait time to talk to someone) and retracted the charges right away. The account had been opened 10/8/2009, the phone number they had listed was up to date; however, the email address used was one that had been closed for at least 1 month prior and the billing address was a previous address from over a year ago. I asked the representative to send me the info they had on the account. Once she emailed me the info, I noticed that the IP Address was not mine. I Googled it and it was for somewhere in Dublin, CA. All of you are absolutely correct; this is wrong and should not be allowed to continue. There should at least be somewhere that we as consumers can go or speak to in order to get this egregious error corrected. It is an obtuse form of Identity Theft.
February 1st, 2010 at 4:41 pm
How can this happen to so many people and nothing can be done? I just don’t understand. I had charges of $9.10 billed on behalf of E-Secure Services on my AT&T bill for five months before I caught it. When I called AT&T they said I had to call E-Secure. They very politely cancelled the service, but when I asked for a refund for charges I was transferred to a supervisor. He first offered a partial refund, but when I asked for a full refund, he was rude and arrogant and would not agree to refund all my money — even saying I should read my bill closer. No mention that they are charging for things that people never authorized or ordered. I called ATT back and had third party billing blocked, but they said that was all they can do.
February 1st, 2010 at 11:22 pm
My father passed away recently, and I am paying the utility bills for his residence while I clear it out and get it ready to sell. I opened his latest AT&T bill today, and found that in included a $13.79 charge from OAN for “adigitalvillage.com gold webhosting,” and a $20.05 charge from The Billing Resource for “premium long dist-LD serv setupfee.” I called the toll-free numbers listed beside each charge and told them that these services were never ordered. The person I spoke with at The Billing Resource told me that someone had filled out a two page questionnaire using my father’s name, address, and phone number, but with an incorrect birthdate and an unfamiliar e-mail address. The questionnaire was supposedly used to send out grocery coupons and enter the person in a drawing for a $1000 prize. Both of the women I spoke with were courteous and told me that the charges would be reversed (within two billing cycles) and any further charges would be blocked.
I’m going to follow up by calling AT&T tomorrow to notify them that I will NOT be paying the unauthorized third-party charges, and will only pay the AT&T portion of the bill. If they give me any trouble, I’m going to tell them to cancel the service. We’ll see what happens.
February 2nd, 2010 at 1:06 am
Trying to cancel Voicemail charges from OAN for 2 months. They tell me they are cancelled as of Jan 17 but was billed on Jan25.??? We’ll see
February 2nd, 2010 at 1:24 pm
In December three additional charges suddenly showed up on my Verizon bill to the tune of $50.00 a month. OAN, HBS and ESBI.
Supposedly I signed up for these services via an old yahoo e-mail address that I rarely used. Never happened. One of the services was some idiot “celebrity chat” line where I would be kept abreast of Jessie McCarthy’s latest doings. You’ve got to be kidding.
Called immediately and cancelled them all, but still got billed this month.
Thanks to Mike #86 I know what to do know.
Glad I found this site.
February 2nd, 2010 at 11:13 pm
I got a whopping 29.90 + 1.79 state tax on my current CenturyLink bill as 3rd party charge for Instant411MO SVC fee. outrageous! These people need to be stopped!
February 5th, 2010 at 9:21 am
Like many of previous folks, I opening my ATT bill to find a $14.95 charge from OAN services. I called the 800 number, and the lady who answered the phone claimed my wife signed up for directory assistance on 1/1/10. The funny thing is that we don’t even have a phone hooked into our home phone system since we never use it. I told the lady on the phone that, and she said that a charge can be made from any phone. She said she canceled the service, but how do I get my $14.95 back? I guess the next call is to ATT.
February 8th, 2010 at 11:36 am
I was charged for this service on my AT&T bill, and canceled it as soon as I saw it. I did not authorize anything, and AT&T could not inform me of the length of time I was paying the fees for this service.
February 9th, 2010 at 8:58 pm
like many others, i got the same scam from OAN. I got charged 14.95 + 7% tax = $16.00. What the heck!!!! I did not authorize, or do i ever affiliate with them. Close them DOWN. They don’t even pick up the phone…18888043519. Not even music.
February 11th, 2010 at 12:09 pm
I too got charted 14.95 for months. I want action done. not just complain. This is Totally unacceptab.
February 13th, 2010 at 4:05 pm
Yep it happened to me too. I did not notice the charge though, so it went on for five months. I called the number and they said a neighbor did this to me by using my phone number. So for five month I paid for a service that I never even heard of. I think we should sue them
February 15th, 2010 at 11:22 am
I had an additional $16.00 on my AT&T bill from OAN! I am furious, how can AT&T let this happen! I never ordered this and refuse to pay this bill, now I am wondering it AT&T is going to give me a problem regarding this charge I am not going to pay! I am shocked that reputable phone companies are allowing this to happen!
February 15th, 2010 at 10:03 pm
I opened my dad’s AT&T bill last month and saw a charge from OAN Services. I called them and asked about the charges. I told them that I nor my dad ordered anything. They gave me a name that which my dad and I do not know. They cancelled the service and give us a credit on our bill. Well, this month, no credit, but no other charges. I talked to an ATT rep and I told him that I’m willing to pay the att bill but not the oan part. He told me to call them and get a credt from them. I did that last month! Well I called oan again, and asked about the credit. They needed the billing date. I told them that I no longer have that part of the bill, just the first page. Now how many times do I have to repeat this to them. All I got was you can go to their website and get the date. What bs! I told them that I was suppose to get the credit and didn’t. “Well, I still need the date the service was ordered.” I told them everyone who gets fraudulent charges from them needs to sue them and shut down their company, and hung up. If I don’t get a credit from them on my next bill I will drop att and let them know I do not agree to pay that part of the bill and never will!
February 16th, 2010 at 9:32 am
My last Verizon Bill had $14.95 Charge from OAN for voice mail on behalf of “Access Savings” Caleld OAN to cancel, recived confirmaton code from operator 25089. Also called Verizon and had 3rd party block put on the account. Verizon agreed to reverse the charges. Major Scam!
February 18th, 2010 at 10:54 am
I discovered OAN where chaging since sept!!!! 2009!! the only thing verizon told me was to check my bill better!!!….i told them they need to treat their customers better!! i called the number verizon gave me…which is 800-944-0171…& actually got someone…they said i signed up for email service…yeah like we need it when we got aol & yahoo for free!!!……Verizon should be more carefull and inform their customers about 3rd party billers!!! the stole $60.00 dollars from me!!! that i cant get back!!..smh!!
February 18th, 2010 at 12:36 pm
I have seen the OAN billing on my Verizon statement for many months and thought that if Verizon allowed it on my bill it must be lagitamate. Thank goodness for this site and #86 I knew what I needed to do. The Verizon rep (Carrie) was very apologetic and stated just what #86 said and put a 3rd party block on my ph and credited me back 3 months charges ($58.56) up to billing cycle 2/11/10. This all took only 10 minutes time from dialing in the number hangup! She said if anything was changed after 2/11 that may appear on my statement and I need to call Verizon back and they will remove that as well at which time ALL eronious billings should stop! I’m crossing my fingers!
February 20th, 2010 at 12:28 pm
I stopped paying my phone bill when i noticed a charge of $49.99 and $19.99 for Webhosting by DIGITAL SERVICES GROUP. I never signed up for this service and when I called AT&T (phone service provider) they told me that I may have signed up for the service while surfing the web. I would like to see what OAN has on me as proof that I did so. AT&T credited me the charges on my account a few minutes ago. I too am crossing my fingers that no more charges show up.
February 20th, 2010 at 2:21 pm
I was charged for OAN services back in Novemeber. I called them and was told I ordered it on line? I let them know I never heard of there company and would never order anything I don’t need. I was told I would get credited back. Was never told it could take up to 3 months until I called the following month and then the very rude lady told me it could take up to 3 months and then hung up on me. I still have not received a credit and it has been more then 3 months. I called them again today and the rep told me I was guarenteed to have a refund on my next bill? We shill see.
February 20th, 2010 at 5:55 pm
I just looked at my phone bill and found that I was charged by OAN for 411 service on my AT&T account that I never ordered. I called OAN and they claim that I ordered it from an email address that I rarely use. They insisted that I ordered the service on 1/5/2010 and sent me a copy of the form that they said I submitted. It is a junk mail form that has my name, address and phone number on it, but the name listed for my mother’s maiden name is wrong. I didn’t even log onto that email account the day they said I ordered the service. After I received their “proof” that I ordered the service, I called back and was told their computer system is down. I plan to talk to ATT and try to get the charges removed tomorrow (Monday).
February 21st, 2010 at 12:43 pm
On January 10, 2010 I opened my Verizon bill and discovered a charge of $14.95 plus $.46 tax that I didn’t recognize. It was charged by a voicemail company named: OAN Services: “Ideal Savings Now, LLC”, which I never heard of. I immediately called Verizon and spoke to a representative, Theresa. When I told her about the bogus charge she asked for the name of the voicemail company. She then called them while I was still on the line and inquired as to who opened the account. She was told by the Ideal Savings representative, Ashley, that someone with the email address —, opened it on Dec. 16th 2009. I haven’t used that email address for several years so I don’t know how they got that account’s information. I was promised by Ashley, the Ideal Savings representative, that my voicemail account would be closed and would receive a credit on my Verizon bill. When I received my next Verizon bill on February 10, instead of the credit I was promised I discovered another charge of $14.95 plus $.46 tax by that same company.
I called Verizon again and another call was made to OAN Services: “Ideal Savings Now, LLC”, Again I was promised my account would be closed and a credit would be given to me. I am notifying the FCC about this.
February 21st, 2010 at 4:05 pm
I have been charged $14.95 for OAN service on behalf of “Access Saving” since January 2010. I tried to reach OAN but got only music, nobody answered the phone. Then I called my local provider Verizon but they were powerless to help. So I did not pay those fees on January. When I got bill in Feb. I see everything the same on my account + $14.95 I did not pay previous month. I do not know how to stop them. Just will try to use advise from #86 to put 3rd party block on my account. Bad thing that I cannot switch to another provider.
February 22nd, 2010 at 10:28 am
I spoke to William #3248 at 800-295-3933 (also try 866-904-4019) and complained that even with a cancellation confirmation number (from last month), the $14.95 ACCESS SAVINGS, LLC monthly charge continues. He promised I won’t see the charge in Mar 2010…we’ll see. ATT says they are powerless to do anything (I threatened to cancel ATT too, if they are powerless to stop the charges from a third party…said they’d look into it)…again, we’ll see.
February 22nd, 2010 at 1:56 pm
see comment #86 – more info on who to contact for ATT California customers -Call us first at 1 800 288-2020, or write: Residence
Service, POB 9039, South San Francisco, CA 94083; or Business Service,
POB 78230, San Francisco, CA 94107, or visit att.com. We will
investigate and notify you. If you have a complaint you cannot resolve
with us, write the California Public Utilities Commission at Consumer
Affairs Branch, 505 Van Ness Ave, San Francisco, CA 94102 or at
http://www.cpuc.ca.gov, or call 1-800-649-7570 or TDD 1-800-229-6846. If your
complaint concerns interstate or international calling, write the FCC at
Consumer Complaints, 445 12th Street SW, Washington, D.C. 20554, or at
fccinfo@fcc.gov or call 1-888-225-5322, or TTY 1-888-835-5322. Note :
The CPUC handles complaints of both interstate and intrastate
unauthorized carrier changes (“slamming”). The California consumer
protection rules are available online at http://www.calphoneinfo.com
February 22nd, 2010 at 2:22 pm
I got charged on my SBC phone bill for OAN services for $16.07 ($14.95 plus taxes). I did not authorize this. I called SBC who put a block on my phone for this billing and it showed up again. I was told that Instant 411 Incorporated 877 768 3661 put this charge on my phone bill. I did not approve this. If this does not stop I will have an attorney contact them.
February 23rd, 2010 at 11:11 am
I have been charged by OAN for services (enhanced voicemail on my FAX line, just what I would want) for the past 1 and 1/2 years. I know I should have noticed them, but they were buried deep in the bill will little fan fare. I have contacted them, but I get the feeling they are not too responsive and Verizon, that allowed the charges billed to my account is not better. They of course are very sorry and know that I am upset, but it is perfectly legal to have any Joe Blow put unauthorized charges on my bill and the only way to stop it is to tell them in advance that you don’t want them to. Who would know that? Do I need to call all of my credit cards to tell them not to make unauthorized charges on my cards? Currently I have a complaint pending with this company for $299. I am not hopeful I will ever see any of it. What an outrage, that the government condones this practice.
February 23rd, 2010 at 1:26 pm
If you try to contact instant 411 Inc. you will not get an answer. What a joke this is.
February 23rd, 2010 at 10:14 pm
I am a college student and my dad called me up and told me that my name had a ~$14 charge on our phone bill from “adigitalvillage.com” which, after about 5 minutes of research, was determined to be a malicious site. Now my poor father has to waste his lunch break calling up the phone provider, and even though tracing the IP of this site reveals the relative location, some info, etc., they are probably going to keep getting away with this. I would like nothing more to take this upon myself and have them investigated, although of course, as a student, I don’t have much power, time, money or say in these matters…
February 23rd, 2010 at 10:38 pm
Just noticed a charge from OAN on my most recent Verizon bill. It wasn’t much, but it was for some voicemail service. I called Verizon, who removed the charges and placed a 3rd-party block on my bill.
I then called OAN and was directed to the company they were charging for. The lady there was nice and said she’d credit the previous month’s charge, plus the next month’s charge, and cancel the service.
Immediately after, I got an email with a cancellation for the service. I guess someone got my email address / number from a survey or something and signed up for it.
I’ll be watching to make sure that I don’t get charged again.
February 24th, 2010 at 9:44 am
Got my bill last night and had a $49.99 charge from OAN Services, Inc. for webhosting. I have never heard of this company nor do I have any website that requires webhosting.
Thanks to info here I felt very armed with how to address this with ATT. ATT took it off my account immediately, though said OAN may try to bill me directly. If they do, I’m reporting them ASAP. In fact I may just contact the state commerce commission right now.
Also, since I have a land line ATT can’t block 3rd party billing. Though they’re looking into it, so I may have to jump through this hoop again. Hopefully not.
February 24th, 2010 at 6:25 pm
I also have been scammed by OAN Services, in that I have been billed twice from OAN and I have not authorized any additional services added to my account. I was reimbursed for the first charge, but have not recieved any corrispondence on this matter.
February 24th, 2010 at 10:58 pm
Charged $14.95 for voice mail that I never authorized. Tried calling only to be disconneced several times. I reported it to SAG office.
February 25th, 2010 at 6:28 pm
We have been charged $12.95 for 2 months from OAN. They gave me the name of the person who signed us up and said he did this all online. The only verification he had to give them was our phone number and billing address. Not too hard to find out when you are a business! OAN rep gave me this guys email address. AT&T told me they cannot put a 3rd party billing block due to FCC rules.
February 25th, 2010 at 7:12 pm
I too was scammed by OAN through verizon, I have repeatly tried to find out about this OAN charge on my verizion bill. After finally contacting OAM I was hung-up on. Going on the internet I find that there are at least 100 comments like mine about this service. It is bad enough getting through to someone but I wish they would speak english. It is beyond my comprehesion that I not only am being charged for something I never ordered but I cannot find someone to allow me to cancel something I never ordered. Needless to say that I along many others will be contacting the FCC and my local attorney generals office to stop this scam. Verizon it the cause ofthis problem. Verizon should lose its ability to provide phone service in this country, no matter how terrible it might effect our cell ohone service.
February 25th, 2010 at 7:54 pm
I recently recieved my bill from AT&T and I had several extra charges on the bill. We have tried to get it off but it keeps coming back. Does anyone know what to do about this charge. We are only paying our normal phone bill but we are still getting the charges and it is getting high now. I am calling AT&T tomorrow once again and if they don’t do something soon, we are going to wind up taking all of this to a court system because someone keeps putting stuff like this on our phone.
February 26th, 2010 at 11:17 pm
I also noticed an unauthorized charge to my Verizon land line charge of $15.41 this month. I am on the phone with an OAN customer service rep. right now. His name is George and his ID is 3686. I am asking him to send me proof that I signed up for this bogus service. He is nice but I don’t think he has anything at all. I am on the phone with him for over 20 minutes and he kept saying the email takes few minutes to be processed. Nothing is in my email at this time. This needs to be stop immediately. Their website as told by George is https://supremevoicemail.globasrv.com/ On my Verizon phone bill there is also another company called ESBI – Per George, they charge through ESBI. Same amount of $15.37. I asked George to cancel this service and credit me for this unauthorized service. He gave me a confirmation number and I should see the credits (both OAN and ESBI) in 2 billing cysles. Wish me luck and good luck with everyone.
February 28th, 2010 at 7:58 pm
I posted previously about the fraudulent charges placed on my AT&T bill. AT&T was NO help UNTIL I searched, found, AND contacted the CEO. All of a sudden there was no problem removing the charges from my bill. I suggest all AT&T customers do as I, skip the pions and go straight to the top. Maybe if the CEO gets enough emails, phone calls he will do something about this. I also suggest EVERYONE report this to ALL federal agencies under “cramming”.
March 2nd, 2010 at 1:42 pm
what’s his name and email?
March 2nd, 2010 at 2:16 pm
I have 3 long distance on my bill that I did not make as I am in the bed @ this time?REGARDS
March 2nd, 2010 at 8:40 pm
3 calls billed on behalf of Cheap2dial Telephone that I did nor make as I am in bed @ the time they were made!!
March 2nd, 2010 at 8:43 pm
How do I fix this?
March 2nd, 2010 at 9:07 pm
Call your phone company. Explain your problem. They are aware of most of all of our problems with OAN. They will resolve your problems in just a phone call away. Do not send money for services you did not personally request.
March 2nd, 2010 at 9:28 pm
I got billed $12.95 to my AT&T phone bill. I called them and they removed the charge. I was also told by them that there are 3 other charges from THERECIPESQUAE.INC for $14.95 each.
They called the above company and removed the charges. I then was told that in the state of CT, there is no way to stop this unless you place a 3rd party block on your number.
March 5th, 2010 at 7:34 am
OAN has billed me illegally for services I did not request nor use. The long distance charges are trumped up also…They need to be stopped!
This a a crime!
At&t was very polite but they should have notified me.
March 5th, 2010 at 9:52 am
Here is my story – OAN attached a “web hosting setup fee” to a business line of a business I own. Called AT&T and learned that AT&T has a policy of allowing any affiliated vendor whatsoever to attach billings to phone numbers. AT&T gets a cut. They know about AON and choose to say they can’t do anything about it. Filed a dispute with AT&T. Called AON and they claimed they only are a billing service and that I’d have to contact “Digital Service Group” which has an 800 number that picks up, announces operators are busy, plays music for 3 minutes and hangs up. Called AON back and demanded the contact info for the US entity (the people who take the calls are overseas to avoid violating laws here) and then, suddenly, they were able to pull up the billing record for “Digital Service Group”. They said the name of the employee who had “signed up for service” from a telemarketing call – the employee has been dead for 3 years but used to be on public records associated with the business. Mentioned that and, after 5 minutes on hold, the “supervisor was generous” and authorized a credit with confirmation number.
If you want this to end contact the FCC. AT&T are whores and know this goes on but pretends it doesn’t.
March 5th, 2010 at 11:49 am
I BLAME ON VERIZON
BECAUSE WE HAVE TO PAY THEM FOR OAN SCAM
March 6th, 2010 at 4:37 pm
I don’t know how this charge got on my phone. The OAN company claimed I signed up for their service and I don’t even know what their ’service’ is. This is some type of scam, but what bothers me the most is that they were successful at putting a charge on my phone bill for something I did not sign up for.
March 6th, 2010 at 10:22 pm
Received my Verizon bill for my business and had a 49.99 for webhosting 1x setup. The biller is OAN services inc on behalf of digital service group. My phone is set up to receive in coming calls only. When I called the number I encounter a very rude women who eventually hung up on me. I wanted to know who authorized the charge and she would not answer.
I then called OAN and they stated they were only a billing company and Digital Service Group actually generated the bill. I will call Verizon tomorrow and raise H…….
March 8th, 2010 at 6:58 pm
Was slammed by OAN, they need sued for sure.
March 10th, 2010 at 4:46 pm
We found OAN Services $16.07 monthly for “Instant 411″ on our bill, and tracked it back 8 months, $128.56 total. We called our phone company, AT&T, which blocked Miscellaneous 3rd Party Charges from our bill and put the $128.56 as disputed. Then we contacted OAN, which asked for a phone number and address. I was asked did I know a Blair Simpson, because the record said it was set up by that person, with a different address, but for our phone number. The representative cancelled the service due to “wrong info”, then transferred me to a specialist when I asked for a refund. I was told I’d be refunded $119.60 by them, and the rest was taxes that the phone company would have to adjust. Everyone was very nice, but it took a lot of my time, and shouldn’t there be some kind of authorization process before we get charged for some mysterious service that some stranger set up?
March 10th, 2010 at 8:35 pm
Have dealt with OAN for 3 months and promised a e-mail of conformation of an order for service we never ordered, and haven’t received the e-mail confirmation from OAN either. Very disappointed by AT&T for allowing this company to ride along on their billing to me without having a confirmation from me, their customer with this same phone # for the last 26 YEARS? AT&T said would put this in dispute and take this off my bill, but until I see it I won’t believe it!
March 11th, 2010 at 9:49 am
I still did not get my money back and I think with all this publicity against them this should be a nationwide story. this is wrong and all of us have been scammed by this OAN. I’m sick of this kinda stuff happening. They told me I was supposed to tell AT&T that I did not want third party billing on my bill, well who in the heck would want something like that. We need to all get together and file charges for them stealing our phone numbers.
March 11th, 2010 at 7:59 pm
I have had several problems on my Verizon bill under the “other providers” part of the bill. I’ve been billed a few different times by OAN and have called everytime and cancelled. I too did get the answering service with no person actually ever coming to the line but while the machine is talking keep hitting the 0 button and they will transfer you to a person. Once I got the person on the line it was cancelled and refunded. I told them I want to know how I keep getting signed up and they say I’m doing it online which I am not. The problem stopped for a few months and now it’s started up again so I called them once again and told them they were going to refund me which they say they are for next month, however I called Verizon and told them I wanted all third party billing blocked from my account and they even are going to adjust my bill so I don’t have to make any of those payments.
March 12th, 2010 at 3:20 pm
On my March 2010 Verizon bill there was a charge from OAN Services Inc on behalf of Ideal Savings Now for a monthly voice mail fee of $14.95. When I called the number for OAN Services I got an automated message that forwarded my cal to Ideal Savings Now. I got another automated message that only had two options. Either change the password on my voice mail account or cancel the service. I canceled the service. It said it would send an email confirmation to an email address that is not mine not is it related to my Verizon account. This is a totally fraudulent billing.
March 13th, 2010 at 5:40 pm
I just got a charge on my Verizon bill for OAN Providers for Voicemail Monthly fee for $14.95. This might have not been as weird as the fact that I do not use my house phone for anything but a placeholder for my internet line. Shame on Verizon for not paying more attention to their customers.
March 13th, 2010 at 10:56 pm