PaymentOne | Telephone Bill Complaints | Unauthorized Phone Charges?
If you were charged on your local phone bill by PaymentOne for third party services and subscriptions (i.e., voicemail, Internet access, web hosting, email, caller-id and other premium services, etc.) that you never authorized PaymentOne to bill you for, tell us your story!
–Report Unauthorized PaymentOne Phone Bill Charges–
PaymentOne Website:
www.PaymentOne.com
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If you were charged on your local telephone bill by PaymentOne for third party services and subscriptions that you never authorized, tell us your story!
–Contact A Class Action Attorney–
I was contacted by a representative claiming that we had been selected to receive 30 days free business posting on Verizon’s yellow pages. I agreed to the ‘free 30 days’ and asked the representative on the phone, if this was one of those offers where it’s free for 30 days, but then you have to call back to cancel or else you are billed for the services. The representative assured me that at the end of the 30 days I would receive a call from someone to give my feedback on the service and at that time I would be asked to give my authorization to be billed for the service. I was also told that I would be receiving information in the mail, which should contain contact numbers for the company as well as a description of the free services I was receiving. I never received a phone call or anything in the mail, but suddenly there is an extra $106 that was auto-debited from my checking account….courtesy of Verizon. I called the company and after 20 minutes of arguing with a representative, I received a credit, which will not be refunded for 1-2 billing cycles.
January 12th, 2009 at 5:17 pm
My May business phone bill included a third party charge of $99.95 from “paymentone” — what for I have no idea. A call to Verizon resulted in them removing the charge and blocking any future 3rd party charges. Let’s hope that’s the end of it.
June 8th, 2009 at 2:26 pm
ON MY APRIL, MAY AND JUNE BILLS I WAS CHARGED $12.95 EACH MONTH ON BEHALF OF ESCALATE ISP,SILVRR PACK. THE DATES OF SUPPOSED ARE 3/10/09, 4/12/09 AND 5/12/09. I HAVE NO IDEA WHO THESE PEOPLE ARE.
June 11th, 2009 at 11:19 pm
I got a charge for $19.95 from paymentone on behalf of Direct Connect LD. No idea what this charge is for. I sent verizon an email and told them to remove the charge and any future charges or I will disconnect my phone service. These jerks need to be stopped and I would be happy to join a lawsuit to stop them but affraid this website is a scam also.
June 21st, 2009 at 4:48 pm
I have received a charge on my verizon bill for the past 3 months from CeleEmail MthlyFee for $19.95 plus .10 state tax.
This charge is being placed on my verizon bill via a company called PaymentOne. When I call PaymentOne\’s 888 number it identifies my phone number as the number being billed and automatically forwards me to CeleEmail. Then I have to explain to CeleEmail that I did not request this service. They credit my phone bill for the service but a new charge shows up the next month on my verizon bill and I have to go through the whole process again. Verizon has put a cramming block on my number but it doesn\’t seem to work with PaymentOne. If this happens again next month (would be 4th month in a row) I need to take more serious action but I am still uncertain what that action would be.
June 26th, 2009 at 2:14 pm
i dont want it
July 9th, 2009 at 10:48 pm
i do not want this charge on my phone bill.please remove it asap.thank you.
July 10th, 2009 at 3:53 am
They charged me for a phone pay as a thrid party, but did not pay the other company, causing issues and being sent to collection for 3 payments over the course of a year.
July 30th, 2009 at 4:07 am
I payed over a year ago for several months of wow play time.. a year ago. now they (blizzard) had temp banned a freakish ton of accounts in one day due to payment one saying fraud and wanting money back. Now we (legit costumers) are stuck with out our accounts and have to send in money orders just to get our accounts back cuz of payment one’s ability to claim fraud on a scale of monsterous porportions and now all of us are left holding nothing due to the fact world of warcraft/ blizzard.com wants their money from us we already payed months to a year ago from us cuz they had to pay payment one. this is just .. zomg im a gamer and im ticked. sorry its the only outlet i have to socialize in my life with my friends in wow. i feel like i was sexually assaulted or something yet im not to blame here nor is the thousands affected by this.. dont believe me go to http://www.worldofwarcraft.com check out thier forums on customer service.. help us in our time of need
July 30th, 2009 at 4:41 am
On my phone bill today there was an added billing for $14.99 for Debt Tool Box from PaymentOne, but I don’t ever remember subcribing to this and don’t intend to pay for it. I never received anything any ways. I did call them and they said they would end my subscription. But I don’t even know what its for. I’m contacting my phone company and making sure that there are no future charges for this or any other business without my okay.
August 1st, 2009 at 6:34 am
@Matthew Olviier
If WoW is the ONLY outlet you have in order to have friends, you seriously need to get out of your parents basement A LOT more!! And, to compare this to being “sexually assaulted” is absolutely stupid!!! You know, I was charged extra for something a long time ago and I always wondered how poor rape victims felt….now I know thanks to you! Stupid ass Moron!
August 1st, 2009 at 5:23 pm
I used the bill pay option back in August 2008 to December 2008. In December of 2008, I canceled my phone service and changed my subscription options in the account manager to other means of payment due to moving and no longer having that phone service I was using at the time.
On July 28th, I found that my account was locked due to this charge back dispute.
I called AT&T to check if I had an outstanding balance… nothing.
I called PaymentOne and spoke with a representative (had to circumvent the automated voice system to reach someone in their customer support center.)
Speaking to the rep, she refused to escalate my call to a supervisor.. took a good half an hour to finally speak with one. Speaking to the Supervisor, she had told me that there was no record of any charge back dispute from them according to my account records on hand. She said she would send my account information to their corporate offices and that she would CC me via e-mail for confirmation. That never happened. Hours later I called back and the supervisor then retracted her agreement stating she never said she would be sending me anything. I was then dismissed by the rep and refused further service.
Called back a few hours later and spoke with another supervisor on the floor.. the next shift. She apologized to me and finally gave me the number to their corporate office. However calling them the next morning when they open, I realized that the only way to reach anyone at their corporate office is to know their extension or have a name.
Meanwhile I’ve sent the MoneyOrder into Blizzard Entertainment to regain my good standing with them and to unlock my account.
I am still seeking answers. I want to know where the figure amount came from (26.85) when that does not match any subscription option.
From my understanding any “fraud claim” such as a chargeback dispute should only happen if I the owner of the account requested it. So why was this done without my knowledge and who requested it.
August 1st, 2009 at 10:22 pm
@RoC1909
wow nice of you to stay on topic? Little side note.. my wife is a nurse, we have 5 kids. I’m sorry if im not a single like you I take it? and that i have to take care of my kids and that when i do get free time to myself, its either late at night or my real friends are out doing their “thing”
knowing alot of my friends play wow i too tried it out and as a casual gamer it suits me.
thought attacking my by your hateful comment on that note its why i never post replies.. but in this case i didn’t include enough info to keep people like you who thrive on trying to upset someone from posting what you did.
August 2nd, 2009 at 4:33 am
i recieved my july bil, and metline is charging me for something i never ask or applied for. for a total of 13.73. and i need this off immediatly
August 9th, 2009 at 12:15 am
my july phone bill from verizon are charges from this company that i never ask for or applied for or authorized
August 9th, 2009 at 12:16 am
I just went to my account at Verizon and found a “PaymentOne” charge of $15.69. I submitted an email to their billing department for an immediate explanation as I’ve never heard of, nor spoken to, such an organization.
Besides, what possible “service” can they provide someone who pays their account, online, directly each month?
August 10th, 2009 at 8:39 pm
I received my Verizon Monthly Bill today. There was “Other Providers Charges $15.92″
It saysa “Billing on befalf of Bill Via Phone” charged on July 5th, Bill Via Phone VM Monthly Fee $14.95 plus utility user’s tax of 97 cents. I sent email to Verizon to dispute the bill this morning because, like everyone else here, I have no idea what it is.
I haven’t heard anything from Verizon yet.
August 12th, 2009 at 4:52 pm
I work full time and go to school full time. I usually pay my bills online and in a rush since I have very little free time.
I first noticed a charge from “online entrepreneur” for 19.95 on my bill several months ago and called AT&T to have it removed. I also requested nothing but phone charges to be put on my phone bill. Here I am again, sitting down at my computer to pay bills and here is $42.29 added to my bill. I called the number for PaymentOne and they tried to tell me I agreed for these charges when I did two separate surveys. I may have done some stupid surveys, but I never agreed to pay $19.95+tax to do them.
I called AT&T and told them I would be paying my phone bill minus the $42.29. This company is a scam. I will no longer fill out any surveys. If I ever see “Online entrepreneur-isp/webhost” or “PaymentOne” associated with any company I will let that company know I want nothing to do with them.
There should be a law against charges being added to a phone bill. If companies like AT&T and Verizon respected their customers, they would not allow it. It makes them a big of scam artists as Online entrepreneur and PaymentOne. It is against the law for me steal $20.00 from someone and it should the same for them.
P.S. I hope you don’t try to charge me for my comment.
August 13th, 2009 at 3:54 pm
I looked at my AT & T bill this month and was shocked that I received a $20 charge from a long distance company I never heard of: Connect Direct LD. First of all, I only have a basic local plan with ATT and I get my long distance from my Magic Jack (voice over IP) for only $1.20 a month, so I would never even have signed up for another long distance service. When I tried to call ATT about it, they said that I may be the victim of slamming, but there is nothing they can do about it!! The charge appeared on their bill and they want me to pay them, for God’s sake! I then called this Connect Direct company, and they couldn’t send me any e-mail or provide any proof that I authorized their service (of course I didn’t) and I asked for a credit, but they refused, saying they got a request…well, why won’t they provide me proof? Neither my wife or I signed up for service. Why should we have to pay for something that we never requested? I should get reimbursed for my time in trying to resolve this issue. The most I got was an e-mail from Connect Direct saying they will cancel my service, but that is completely inadequate. If every customer they slammed just decided to ignore the $20 charge, the company would (and is) making millions. I want my refund!!
August 15th, 2009 at 8:49 pm
A few days ago, I checked my phone bill and noticed a bill for Connect Direct LD through the third partly online billing company PaymentOne. I called Verizon and was told that I needed to talk to PaymentOne and/or Connect Direct LD, because they knew nothing about either company. I called PaymentOne, but needed to wait until Monday, because their offices were closed over the weekend.
I called first thing Monday morning and without even speaking to anyone was connected to Connect Direct LD. I spoke to a representative who informed me that I’d signed up for their services online. They managed to do this without telling me about the services I’d supposedly received. Yeah, right I’d sign up for something without knowing what I was signing up to receive. Sure, I’d do that and put it on my phone bill. Sure. Anyway, I told them to cancel the service. They told me that they can cancel the services, but that I wouldn’t get a refund on the money already billed to my account. I also would not get back any charges that went on my phone bill, because I was canceling halfway through their current billing cycle. I wrote down the cancellation confirmation number and called Verizon. I explained the situation and the representative reversed the charges and blocked any third party charges from being placed on my account. The representative informed me that I might have to call back and have the last charge from Connect Direct LD and PaymentOne reversed if it was already being processed for my next bill. Hopefully, this is the last time I see any charges from either of these companies on my account.
August 24th, 2009 at 1:48 pm
I received my Verizon bill which had a charge of $13.86 for other services. I called the billing dept. and told them I never authorized any other charge and did not know what it was for. They could not tell me what it was for but said to contact escalateisp.com to have them credit my account. I have no idea what escalate is but since the charges keep appearing on my bill even after writing to Verizon to inform them I did not authorize another provider, I am writing this note. What else needs to be done to credit my account for this unauthorized charge?
August 24th, 2009 at 8:05 pm
I received my Verizon bill with a $13.86 charge for other providers. I called the billing dept. to tell them I did not know what it was for and never authorized another provider. The charge continues to appear on my bill even after writting a note to Verizon telling them about this unauthorized charge that I was not going to pay. The girl on the phone said to contact escalateisp.com to have them issue a credit to my account. I have no idea what escalate is but I am submitting this request to have my account credited for the $13.86 unauthorized charge. What else is necessary?
August 24th, 2009 at 8:12 pm
On August 1, 2009 at midnight I was charged $39.95 on my CenturyTel bill for something called “NationalSear”. I never authorized any or received any national searches for anything. I requested CenturyTel to not authorize any third party billing and to drop the charge. From the sound of the associate it appears that this has occurred quite a bit.
August 28th, 2009 at 7:59 pm
Found this on a separate site. It may provide a bit of information as to how much they have been ripping off people. Also provides an e-mail and 800 number.
About PaymentOne
PaymentOne Corporation is one of the world’s fastest growing online Payment Services Providers (PSPs) and leading provider of PhoneBill(TM) to digital media providers. Founded in July 2000, PaymentOne has pioneered payment and marketing services that connect digital merchants and network operators and accelerate the adoption of online content and services by over 25%.
Based in Silicon Valley, PaymentOne has generated over $2.5 billion in new digital revenue over the last 36 months for its clients and partners. The company manages a network of over 1000 telecommunication/broadband providers, mobile operators and content partners including leading ISPs, BSPs, Telcos, broadband operators and media companies such as America Online, United Online, NetZero and Time Inc.
To learn more about PaymentOne, visit http://www.PaymentOne.com, email info@paymentone.com or call 800-747-4028.
September 3rd, 2009 at 10:04 pm
PaymentOne Corp crammed my phone bill with a $42.95 charge on behalf of Directory Services Group (http://www.directorysgllc.com/index.html). Per PaymentOne, the charge was for a five page website created by Directory Services Group. They would not cancel the billing for me, but instead referred me to Directory Services Group. The number they gave (877-303-8904) went straight to voicemail, but I found another number on their website that got through to a human being (877-888-0371). The company claimed that they called my business, asked our employee to confirm details for a “directory listing”, and that by doing so he had initiated a free trial website. They then claimed that because we did not cancel the “free trial”, they went ahead and billed us $42.95 for the website.
The “website” they created for us, which I didn’t even know existed until I called them, was a total joke. It was a five page template with our name, address and phone number (the details he got from our employee) and just a bunch of random text that wouldn’t describe any business, let alone mine.
The website (which I made a copy of) is downright embarrassing. I think in addition to phone cramming, these people should be held liable for damaging a business’ brand, image and reputation. I have no control or access to that website, so cannot remove it.
By billing on behalf of this scam operation (Directory Services Group), PaymentOne Corp is enabling phone cramming. Because they are clearly profiting from the scam, they refused to correct the problem. Both of these businesses need to be taken down.
September 4th, 2009 at 7:52 pm
Just received my bill and there is a charge of 19.95 from paymentone for a service named “online entrepreneur”. Looks like they are slamming again….
September 16th, 2009 at 3:24 am
I just received my AT&T phone bill and had 2 charges of 19.95 that i did not authorize from Paymentone Corp. I called customer service and demanded they credit my bill and they said they would pay it back in 3 payments. They also said this was something from the PCH.com website that created this charge. I never did this. I have cell phones to make my long distance calls why would i need this service. Just thought I would let everyone know if you go onto PCH.com and do any transactions make sure nothing is marked before u confirm anything especally the purchase windows. I am also reporting this to the BBB. Good luck on getting your refund. I’m waiting to see if i get mine…….I will believe it when i see it.
September 16th, 2009 at 5:01 pm
? just noticed that our AT&T phone bill was charged $15 each month since March f????PaymentOne??????????????????????????????????????????????????????????????????????????? Identification Protection company). The guy told me that someone else had signed up for their service with our phone number, so they just started charging us no? bothering to check if the phone number has the same name and address of the ???????????????????. It is ironic that a ID protection company does not even get the identification of their subscriber correct. ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????No rule, no law against their sneaking in charges into our phone bill?
September 22nd, 2009 at 1:49 am
I received my Verizon Monthly Bill today. There was “Other Providers Charges $14.95 + taxes?
It says a “Billing on befalf of Bill Via Phone” charged on Sept.12, Bill . I called the company on the verizon bill znd they said it was cancelled on Aug. 27th and we should have gotten a credit to Verizon to the bill. I want to know how someone can access this charge and I get billed for something I never authorized or knew anything about until my bill came in this should never happen, I am also calling Verizon and if this continues we will drop there services!!
September 22nd, 2009 at 3:00 am
I just opened my AT&T phone bill and noticed a $19.99 charge for the company paymentone corp. Then under current charges it says the $19.99 was for “VOICE PRO PLUS, INC-VOICEMAIL MTH FEE .
I am severely disabled, living on a fixed income, cannot afford the stress nor the robbery AT&T is allowing to happen to it’s customers.
I have no clue what this charge is for. I do not have long distance on this account. I do have voicemail, but AT&T charges for that service and I pay AT&T for that service through the “Basic Options” package. WTF?
September 25th, 2009 at 4:59 am
On April 16, 2009 my phone bill was charged by Employee Notification Msging Servi9ce. The billing was done by ILD billing in the amount of $14.95. These billings were withoug my authorization. Verizon said that they would block my phone number for any third party. Om Aug 17 My atelephone bill was charged by My billing Servicves $8.43. My account was supposed to be blocked by Verizon. The chare was performed by (800)-270-5405. I know nothing of these companies. I can’t understand why Verizon can’t stop it.Will file complain t to F.C.C.
September 27th, 2009 at 5:11 pm
making payments forcascade web hosting and don’t know what it is. please cancel confirm please
September 29th, 2009 at 3:42 pm
Recently found bogus charges on my AT&T bills, for business and personal accts. After alot of time and effort I was able to have AT&T reverse the charges. They said that PaymentOne Corp. may still bill me direct, we’ll see. AT&T employee said that they are federally mandated to bill for these crooks! The two companies that they were billing for are CITYYELLOWPAGES, AND ID BARON THEFT PROTECTION. While relaying this to my sister, she said that the same thing happened to her on here business acct. same game different co. When she called AT&T they removed the charge, and you got it, the next month same thing different company! She found charges a little as $.06 from this type of billing. I called every agency I could think of to complain, Cal. PUC, Better Business Bureau, State Consumer Protection Agency, Fed. Trade Comm., and all they do is take a report, and if they get enough calls? Well who knows. Unbelievable, I just got a call regarding my “Grant Money”, I am starting to get extremely mad. I think my Congressman is up next!!! I have already called my local tv station, might get something started there. Everyone, if this is happening to you make some noise!!!
October 1st, 2009 at 11:03 pm
I got the ‘cascadeweb’ added to my Verizon bill, 12.95 a month since April. I called and they are supposed to refund me. Why is this legal?
October 9th, 2009 at 12:11 am
i just got my verizon bill and i got an unauthorized change of $19.95 by PaymentOne on behalf of IdlockPro, which i have never heard of. i just called them, and it’s an identity theft program, which i find hilarious. apparently they said my husband signed up for it. she had all his info – name, email, address, and phone number. he “signed up” for it on 9/28. He said he didn’t do it, but she said they received the request so they charged us. I dont know if someone did it with his name and information or if IdLockPro just went by our phone number and said, “your husband did it.” I have no proof that he didnt do it. and they cant send me proof that he did. I’m calling verizon tomorrow.
October 11th, 2009 at 6:36 pm
I was charged on my Embarq bill for a third party providers service of $19.95 by Paymentone Corporation for Xoom Telecom monthly fee. I called and was told that I authorized this on the internet. This was in response to a e-mail that you could win a laptop. This is a scam company. They said they would cancel service but that I had given them my DOB and address which authorized the charge. After some dispute they said they would credit me back I will believe it when I see it. I think they wanted to get me off the phone. I called Embarq and blocked all third party charges.I am on a fixed income and have learned my lesson nothing is free so don’t take the bait.
October 15th, 2009 at 2:41 pm
charged for 1 year by metline without known authorization.am trying to resolve by contact # on at&t bill.
October 16th, 2009 at 7:52 pm
I was charged by metline for service i had never heard of,until today,for 1 year.am resolving by contact # on at&t bill(hopefully)
October 16th, 2009 at 7:56 pm
i noticed our business phone bill was around 60.00 higher i finally took a good look at it and on a third party thing i owed paymentone . well i call them since their number was on it and the lady wanted my ss number my birthday and my address . i never authourized this so i did not give any info out . i called embarq and they called them they hung up . for the second time i talked to the lady and she refused to take it off my bill but i had a block put on it and got my money back from embarq .
October 21st, 2009 at 7:40 am
Payment One, aka Billing Resource is a front for any number of companies that want to send unauthorized charges to your phone bill.
It’s a legalized loophole that con artists have been exploiting since telecommunications act of 1996.
The phone companies are required by Fed. Law to allow other companies access to 3rd party billing onto your monthly accounts.
HERE’s the SCAM: THERE IS NO verification or authorization process. It is left up to the consumer to contest the charge and ask for a refund. So anybody who sets these charges up, sends the account number to your phone company and starts receiving that amount until the customer complains. How many people or businesses actually catch this on their bill?
If you contest it with Payment One, they will give you the run-around and eventually remix the recordings of your voice. They will then present the remixed audio as evidence that you authorized the charges.
October 22nd, 2009 at 3:45 pm
new charge of $16.15 for PaymentOne on the behalf of WE-R-GAME,INC. Which the website has bad certificate so knew i was gettin screwed by somone.
October 26th, 2009 at 5:33 pm
I was charged two months in a row by paymentone but didn’t realize until the second month. I called at&t to have it removed and was told to call paymentone to have the charges emoved from my account. When speaking to paymentone, I was told that they billed on behalf of a third party and that I would be transferred to this party. I was then told by the third party that I would receive a refund (I’m a bit skeptical about that) but could only be refunded for one month instead of both months.
November 2nd, 2009 at 3:45 am
unauthorized billing to my home phone
November 3rd, 2009 at 2:27 pm
This is the second month in a row that my family have been hit by a variety of unauthorized 3rd party payment junk on my ATT phone bill. Paymentone for Equity News for 19.95, KeyClubSave for 14.95, Email Discounts for 14.95. All told over $100 worth of junk. The representative at PaymentOne was particularly hateful and insisting that my husband authorized these payments from an IP address connected with our address. I do not believe it, although we are starting to suspect a tracking trojan of some sort may be being used. These come from a computer where someone puts in his name and phone number and no one asks questions. I can’t believe that it is legal. We have placed every kind of block that has been offered, and are being told that it will be resolved. Continuing to watch closely!
November 4th, 2009 at 8:42 pm
These guys have been charging my bill for the last three cycles at a rate of 39.99 for a service I never agreed to. When I asked who authorized this service they gave me the name of someone who I have never heard of.They are crooks. http://www.revoskate.com/
November 18th, 2009 at 4:11 pm
I posted a complaint earlier concerning Payment one and there charges. I just would like to tell everyone you must be demanding to get your full refund from these people. They only wanted to pay me 1 of the 2 charges on my bill however I would not except that. I finally checked my bill and they actually refunded me both charges. If you have automatic fill in with Name, Address, Phone Number.SSN# on your computer that fills in info on any site that is how they get you and say you authorized these charges. Just be very carefull when you are web searching and fill out any info. A lesson learned for me but dont think i wont keep checking my Phone Bill. Good Luck all.
November 21st, 2009 at 12:46 pm
To Matthew Olviier
You need to grow up. Call me a “h8r” if you want to, but you aren’t going to get anywhere in lif by wasting your time playing games.
November 23rd, 2009 at 11:29 am
I discovered a charge of 14.94 on my AT&T bill this month from PaymentOne on behalf of Extreme Biz, Inc. After more than an hour of exasperating phone calls to AT&T, PaymentOne, & Extreme Biz, I was told this was for a “portal” in connection with my internet service. Never asked for it, no idea what it is, and made it clear I wasn’t paying for it!!! AT&T pretended total innocence through it all, but this is not the first time I’ve been slammed since BellSouth became the “NEW AT&T”. I think AT&T is colluding with scam artists like this just to increase their revenue, thinking most people won’t do anything about it. They picked the wrong Southern Boy to scam and slam this time! I intend to take this as far as I can to put an end to this sort of nonsense. AT&T used to be one of the most respectable corporations in the USA. Now they’re a willing partner to a bunch of scam artists ripping off their own customers!
Sign me,
Scammed & Slammed & Mad as Hades in
South Carolina
November 24th, 2009 at 7:30 pm
Saw a charge for $ 16.06 on my bill from Payment One. Contacted ATT they immediately removed the charge and also the previous charge and put a stop from paying anything to payment one. They said this has been a new trend and are seeing more and more like this. The asked me keep an eye on the bill each and every month for scemes like this.
Krish
November 28th, 2009 at 4:30 pm
Payment One Corp. first appeared on our A.T. & T. home line bill in August of 2009. We hadn’t thought to question our A.T. & T. bills until the November bill. Naturally, we know nothing about Payment One Corp., like so many other complainants. The never provided any service we authorized nor have we any knowledge of them offering services to us. With our November A.T. & T. bill, we’ve paid less the amount from Payment One Corp. and included a written statement about why and the fraudulent charge. I’ve filed an online complaint with the CPUC. Since this morass had just begun for us, we don’t know what the consequences with be with A.T. & T. In the past four months, total charges from Payment One Corp. with A. T. & T. have amounted to $162.25. I pray that our legistators will soon recognize this scam made possibile by their own dim-witted legislation and put a halt to the victimization of the little people who can’t pay for a lawyers to defend them — the same lawyers who make up these laws, get them pushed through legislation so that they can later profit from class action lawsuits in the inevitible crimminal complaints.
November 29th, 2009 at 2:46 am
I,like many others I’ve read above, received my monthy AT&T bill dates Dec. 1, to find a charge from ONLINE ENTREPRENEUR-ISP/WEBHOST MTHLY”. I have NO CLUE what this is and have NO intention of paying for a service I did not choose, authorize or otherwise show any interest in to begin with. Please remove this from my bill ASAP. I have already conacted AT&T via e-mail to investigate this.
December 5th, 2009 at 12:54 am
Charges from PaymentOne for a Free 30 day trail of 877inmyzip monthly fee of 110.05. Verizion phone service stated they would remove it from my bill. Waiting till i see my bill next month for correction. when I call the PaymentOne center @ 1877-466-9947 and 888-934-7750. they were Rude and would not address my complaint.
December 7th, 2009 at 7:02 pm
I’ve been a victim of the Payment One scam for more months than I’d like to admit. They list it as Tericom Networks, LLC. I nor any of my employees know to authorize any extra payment for services that would be billed on the phone bill.
I contacted AT&T and much to my surprise they will credit me for the amount I already paid toward future bills. I applaud AT&T for this. AT&T also put a block on so no furture charges can be made.
December 22nd, 2009 at 9:43 am
Dear Verizon,
I’ve a victim of the Paymentone charged eBusiness Mthly Fee $19.95 on my phone bill. Verizon phone service stated they would remove it from my bill. I hope see my bill next month for correction and don’t like authorize any extra payment for services that would be billed on the phone bill.
December 28th, 2009 at 7:36 pm
just discovered these thieves have been stealing money from my account via AT&T on behalf of some other company since March at $37.75 per month. AT&T can only dispute back 3 months!
December 31st, 2009 at 12:32 pm
Payment one can credit you back as far as whenever the account took place. wether its 2 months ago or 2 years ago. I work for a phone company who handles these companies on a daily basis. The best way to resolve an issue when you see this company on your bill for the first time is to call payment one and cancel your service and demand a credit and if that doesnot work…call your phone company that the charge showed up on and tell them you would like to put a block on all 3rd party charges and you want to put their charges into dispute…by putting the charges into dispute they will cancel that company and you will get a credit back in a month. Your welcome..
January 4th, 2010 at 12:12 pm
Payment one charged me 14.99 on my AT&T phone bill for an extreme biz site I have never even heard of. PLEASE stop these people they are hurting us financially and its not fair.
January 4th, 2010 at 6:49 pm
I never agreed to sevice this account on line they said they would send me a confirmation number as such still waiting, someone needs to stop them in their tracks and sen somebody to jail asap thanks benny
January 11th, 2010 at 1:13 pm
Payment One put 2 months of website optimization charges on my minimum service ATT acct before I noticed it in the January acct review. This charge is more than doubling my phone bill and I remember saying no to the services. They are sending a voice recording and if they recorded the refusal of service they will reverse the charges but if the refusal is not on the voice recording they will simply cancel all future charges but I’m stuck with a $240 charge.
January 11th, 2010 at 1:59 pm
These people are thieves. The only way AT&T can stop them billing me is if I close my account or switch over to their U-Verse service. I also have to contact the theives directly to get removbed from their billing cycle. I’ve been cut off 3 times an amd currently on a long hold. Apparently it’s completely legal for Payment One to rip people off like this – looks like I might have to say goodbye to my land line.
January 15th, 2010 at 7:06 pm
I wish to cancled my new account w/ U. I don’t wish to use r services at all.
January 18th, 2010 at 8:14 pm
When I received my phone bill this past October, I was outraged at the total.
Several months back I had been put on a “better” long distance plan that
was supposed to save me money and that wasn’t happening. I didn’t notice a fraudulent charge at the time.
The next month it was high again, so I started looking at every call. What
I discovered was a separate charge area named Payment One Long Distance
Calls with a game download monthly fee of $14.95.
Now I first grilled my kids to see if it was something they could have
charged, even inadvertently. They assured me the charge was not theirs. I
called my phone company (TDS) customer service and asked them what the charge was. I was told they could not tell me, but said it was probably something my kids downloaded over the internet… and of course I wanted more information.
While I was put on hold and waiting, I looked through some previous bills
and there it was on October’s bill too. When the customer rep came back on
the line I informed him of it. He told me he would credit my account for
the $16.22 charge for those two months for a total of $32.44. I was also assured that the charges would be blocked in the future.
When I received my telephone bill for December, there was the credit and there was the Payment One Long Distance Calls section with a
game download monthly fee of $14.95 + tax again. When I called customer service at the phone company this time, I was informed that I would need to contact Payment One myself to have the charges removed!
I did so and naturally, I spent a great deal of time on hold waiting for
customer service in the billing department. What I found out about this
company (Payment One) is that they handle billing/payments for lots of
companies, it looks like mostly digital gaming. (www.paymentone.com)Their company offers options for people who don’t want to or can’t use a credit
card to charge services to and billing to a phone number is one of their payment options. Wouldn’t you think they would validate the phone number???
I explained the charges being made to my phone number were not put there
by myself or anyone in my family. The customer service rep asked me if I
was familiar with the name on the account. I replied I was not. She then
asked me if I was familiar with the email address on the account.I told her I was not and asked her to spell
these out, which she was happy to do for me.
The rep told me she would have the new charge removed but there was
another charge that had just gone through and I may see it on my January
phone bill and I would need to call again… She told me she would block
my number from future charges.
It was pretty easy to run down the person on the account by entering the email address into Google and then Facebook. There the person (who was local!) was with photos and all. What we couldn’t find was a phone number. I
wanted to know if these charges were a simple mistake or not. The person’s telephone number is unlisted and I found out – now disconnected.
I called the phone company back and expressed my utter disgust and disbelief that they
would allow anyone to just charge services to my phone and then tell me I have to fix it. It is so ridiculous!! I can’t even talk to the phone company (TDS) customer
service without having my PIN number or answer security questions, butthey’ll let people charge who knows what to my bill??
I would like to give the person charging these downloads the benefit of the doubt, but I
can’t even find out if her phone number is/was close to mine! That is priviledged information and I would be invading her privacy!
I know I can’t be the only one who is experiencing this. I think about how
I just about need a magnifying glass to read the detail on the TDS phone
bill and I think of an elderly person trying to navigate this mess and it
really makes me angry. People are being/and can be easily robbed and TDS telephone is not taking any responsibility for it.
The “Senior Advisor” I spoke with at TDS informed me I should contact
local law enforcement if I felt I needed to pursue this. So now I have the county sheriffs department investigating it.
You can bet I am carefully checking my bills every month and I will continue to pursue this until I’m satisfied. My next call will be to my state representative, senator, and so on.
Make a lot of noise and put Payment one out of business.
January 22nd, 2010 at 11:57 am
TODAY 1/22/10, I received an automated call from Verizon to call them about my bill. I did call them and found to my horror that PAYMENTONE had been charging me $99.95/mo since June of last year.
I own a small business and barely make ends meet. I have my bills autopaid thru my bank, so typically do not look at my phone bill since I have a plan that charges same amount each month.
I found out that there were 7 months of charges for $99.95/month from PAYMENTONE. The Verizon folks were very helpful, and explained to me how slamming works, and that this was a typical slam. They did say that they are legally obligated to pay 3rd party vendors if there is no 3rd party block on your phone line. So I immediately did put a 3rd party block on my phone. They then put the full amount $700+ in dispute and told me to call PAYMENTONE to ask for reimbursement. They explained that they would most likely give me a schpeel about a voice recording that is spliced with snippets of my voice to make it seem as if I accepted the service/payments, and that Verizon is well aware of their scams. They told me to call them back and let them know what PAYMENTONE said.
I called PAYMENTONE, spoke to “George”. He informed me that I had agreed to internet advertising services??!! I told him I remembered the call, but told them absolutely NO as my business was not that kind of business and did not utilize internet advertising since I am local. He was a bit pissy that I was challenging the company; indeed said he would order a voice recording of my approval; I demanded reimbursement; he said NO, but would cancel the account. I told him I put this amount in dispute with my phone company and that the phone company would now be going after them if they did not reverse the charges. He again said he could only cancel the account and I would NOT be reimbursed for ANY charges.
I called Verizon back, and informed them that the company would not reimburse any charges. Verizon absolutely reversed all charges from this company, put the charges in dispute and said they would actively go after that company as my representative. They also said they would heavily fine them for slamming and being forced to seek reimbursement.
I applaud Verizon and emphatically THANK YOU!!
January 22nd, 2010 at 3:06 pm
My story is a lot like the one before this of owning a small business. I got a bill of $99.00 on my ATT bill. ATT put it in dispute and told me to call them and let them know, but they will not answer the phone, therefore I emailed them. WHAT SCAM artist. This is just sick.
January 25th, 2010 at 9:16 am
I happened to be looking for another phone provider and happened to look at my bill and noticed a charge from Paymentone.com for $14.95.
I called ATT, the guy was great and filed a complaint on my behalf then added a “3rd Party Charge Blocking” thingy thing to my account so this wouldn’t happen again.
The ATT rep recommended that I call Paymentone.com, so I did….reluctantly. The woman who answered the phone was nice and pleasant and for some reason I was in a pleasant mood as well. I told her I did not authorize the charge for $14.95. She wanted me to verify my “account info”, reluctantly I did….here comes the punch-line….she said since what I told her matched online that I was responsible for the charges.
Again, I said that the purpose of the call was to REMOVE THE UNAUTHORIZED CHARGES from my bill. She said the information was submitted using my gMail account (which now worries me).
After some polite arm twisting she “removed the charges” (we’ll see) and said that I would be sent a check for $14.95 which will not be cashed fearing it’s one of those scam things where cashing the check is “agreeing” to something.
After she “credited my account” she said that I was eligible for a Caribbean Cruise and wanted to know if I wanted to talk to an “agent” to discuss this further. You know what my response was…….
January 29th, 2010 at 7:57 pm
On our AT&T bill today was a $15.84 bill from PaymentOne Corp. # (sic)
On the next line it listed a phone number 1-888-238-5295. We called AT&T 1st, then called the toll free number. They told us we signed up for their service of buying and selling but we did not. They said they would cancel and will send a check for the amount minus the taxes AT&T charged.
January 29th, 2010 at 8:40 pm
was billed from RealSmartMail,LLC (PaymentOne).Who are these people. First of all I never made an contract, nor did anyone call me tom discuss this . I only received my bill and seen the charge,added to my previous telephone bill. And this is a bill I truly would like off my bill. Given an number to call (1-888-934-7750)only transfer to another number with a recorded message about ,an reposentive will be with you shortly, all lines are in service, etc. What ism this company coming to before placing a charge on a bill it would be wise to contact the person to assure this is what is wanted. to assume this is what is expexted or wanted can lead to ma great many dis-satisfied customers. I just want the charges removed from my bill asp!!!!!
February 1st, 2010 at 10:33 am
I have been charged since October for $14.95, monthly, that I never authorized. Today I called “Store Front Services”@ 1-888-822-1530 and asked what type of business they are. The man on the line said they helped people set up on-line businesses…of all kinds apparently. He told me that the account had been canceled and gave me the cancellation number. I asked to be refunded the money that had already been charged to my phone bill as I never authorized any such thing. He said that he could not because it was authorized legitimately.
February 2nd, 2010 at 10:43 pm
I have 2 charges one from myidwatch.com 14.95 and one LTD 12.95 for some kind of 911 service-neither will refund-looked up says att is getting these fraudulent payments – has over 50.000 complaints for this month alone~!
February 3rd, 2010 at 7:59 pm
Happily, I noticed this extra $14.97 charge on my Verizon bill the first time it showed up, on my January bill. At first I just thought Verizon had lost its mind and wanted me to start paying separately for the email that came with my DSL service. But some web searching brought me to this page before I called anyone, so I knew I was dealing with a fraudulent charge. Then I called PaymentOne, which transferred me to EmailBundle LLC (1-888-900-3012). The rep was actually quite pleasant and apparently helpful. Once verifying that my name did not match the one on the order, she set up to have the charges removed (a 2nd month was already charged but not yet on my bill) and put me on their “do not bill” list. Obviously only time will tell if she’s as good as her word, but it’s certainly the response I would’ve hoped for.
February 8th, 2010 at 7:16 pm