PaymentOne | Telephone Bill Complaints | Unauthorized Phone Charges?
If you were charged on your local phone bill by PaymentOne for third party services and subscriptions (i.e., voicemail, Internet access, web hosting, email, caller-id and other premium services, etc.) that you never authorized PaymentOne to bill you for, tell us your story!
–Report Unauthorized PaymentOne Phone Bill Charges–
PaymentOne Website:
www.PaymentOne.com
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If you were charged on your local telephone bill by PaymentOne for third party services and subscriptions that you never authorized, tell us your story!
–Contact A Class Action Attorney–
I was contacted by a representative claiming that we had been selected to receive 30 days free business posting on Verizon’s yellow pages. I agreed to the ‘free 30 days’ and asked the representative on the phone, if this was one of those offers where it’s free for 30 days, but then you have to call back to cancel or else you are billed for the services. The representative assured me that at the end of the 30 days I would receive a call from someone to give my feedback on the service and at that time I would be asked to give my authorization to be billed for the service. I was also told that I would be receiving information in the mail, which should contain contact numbers for the company as well as a description of the free services I was receiving. I never received a phone call or anything in the mail, but suddenly there is an extra $106 that was auto-debited from my checking account….courtesy of Verizon. I called the company and after 20 minutes of arguing with a representative, I received a credit, which will not be refunded for 1-2 billing cycles.
January 12th, 2009 at 5:17 pm
My May business phone bill included a third party charge of $99.95 from “paymentone” — what for I have no idea. A call to Verizon resulted in them removing the charge and blocking any future 3rd party charges. Let’s hope that’s the end of it.
June 8th, 2009 at 2:26 pm
ON MY APRIL, MAY AND JUNE BILLS I WAS CHARGED $12.95 EACH MONTH ON BEHALF OF ESCALATE ISP,SILVRR PACK. THE DATES OF SUPPOSED ARE 3/10/09, 4/12/09 AND 5/12/09. I HAVE NO IDEA WHO THESE PEOPLE ARE.
June 11th, 2009 at 11:19 pm
I got a charge for $19.95 from paymentone on behalf of Direct Connect LD. No idea what this charge is for. I sent verizon an email and told them to remove the charge and any future charges or I will disconnect my phone service. These jerks need to be stopped and I would be happy to join a lawsuit to stop them but affraid this website is a scam also.
June 21st, 2009 at 4:48 pm
I have received a charge on my verizon bill for the past 3 months from CeleEmail MthlyFee for $19.95 plus .10 state tax.
This charge is being placed on my verizon bill via a company called PaymentOne. When I call PaymentOne\’s 888 number it identifies my phone number as the number being billed and automatically forwards me to CeleEmail. Then I have to explain to CeleEmail that I did not request this service. They credit my phone bill for the service but a new charge shows up the next month on my verizon bill and I have to go through the whole process again. Verizon has put a cramming block on my number but it doesn\’t seem to work with PaymentOne. If this happens again next month (would be 4th month in a row) I need to take more serious action but I am still uncertain what that action would be.
June 26th, 2009 at 2:14 pm
i dont want it
July 9th, 2009 at 10:48 pm
i do not want this charge on my phone bill.please remove it asap.thank you.
July 10th, 2009 at 3:53 am
They charged me for a phone pay as a thrid party, but did not pay the other company, causing issues and being sent to collection for 3 payments over the course of a year.
July 30th, 2009 at 4:07 am
I payed over a year ago for several months of wow play time.. a year ago. now they (blizzard) had temp banned a freakish ton of accounts in one day due to payment one saying fraud and wanting money back. Now we (legit costumers) are stuck with out our accounts and have to send in money orders just to get our accounts back cuz of payment one’s ability to claim fraud on a scale of monsterous porportions and now all of us are left holding nothing due to the fact world of warcraft/ blizzard.com wants their money from us we already payed months to a year ago from us cuz they had to pay payment one. this is just .. zomg im a gamer and im ticked. sorry its the only outlet i have to socialize in my life with my friends in wow. i feel like i was sexually assaulted or something yet im not to blame here nor is the thousands affected by this.. dont believe me go to http://www.worldofwarcraft.com check out thier forums on customer service.. help us in our time of need
July 30th, 2009 at 4:41 am
On my phone bill today there was an added billing for $14.99 for Debt Tool Box from PaymentOne, but I don’t ever remember subcribing to this and don’t intend to pay for it. I never received anything any ways. I did call them and they said they would end my subscription. But I don’t even know what its for. I’m contacting my phone company and making sure that there are no future charges for this or any other business without my okay.
August 1st, 2009 at 6:34 am
@Matthew Olviier
If WoW is the ONLY outlet you have in order to have friends, you seriously need to get out of your parents basement A LOT more!! And, to compare this to being “sexually assaulted” is absolutely stupid!!! You know, I was charged extra for something a long time ago and I always wondered how poor rape victims felt….now I know thanks to you! Stupid ass Moron!
August 1st, 2009 at 5:23 pm
I used the bill pay option back in August 2008 to December 2008. In December of 2008, I canceled my phone service and changed my subscription options in the account manager to other means of payment due to moving and no longer having that phone service I was using at the time.
On July 28th, I found that my account was locked due to this charge back dispute.
I called AT&T to check if I had an outstanding balance… nothing.
I called PaymentOne and spoke with a representative (had to circumvent the automated voice system to reach someone in their customer support center.)
Speaking to the rep, she refused to escalate my call to a supervisor.. took a good half an hour to finally speak with one. Speaking to the Supervisor, she had told me that there was no record of any charge back dispute from them according to my account records on hand. She said she would send my account information to their corporate offices and that she would CC me via e-mail for confirmation. That never happened. Hours later I called back and the supervisor then retracted her agreement stating she never said she would be sending me anything. I was then dismissed by the rep and refused further service.
Called back a few hours later and spoke with another supervisor on the floor.. the next shift. She apologized to me and finally gave me the number to their corporate office. However calling them the next morning when they open, I realized that the only way to reach anyone at their corporate office is to know their extension or have a name.
Meanwhile I’ve sent the MoneyOrder into Blizzard Entertainment to regain my good standing with them and to unlock my account.
I am still seeking answers. I want to know where the figure amount came from (26.85) when that does not match any subscription option.
From my understanding any “fraud claim” such as a chargeback dispute should only happen if I the owner of the account requested it. So why was this done without my knowledge and who requested it.
August 1st, 2009 at 10:22 pm
@RoC1909
wow nice of you to stay on topic? Little side note.. my wife is a nurse, we have 5 kids. I’m sorry if im not a single like you I take it? and that i have to take care of my kids and that when i do get free time to myself, its either late at night or my real friends are out doing their “thing”
knowing alot of my friends play wow i too tried it out and as a casual gamer it suits me.
thought attacking my by your hateful comment on that note its why i never post replies.. but in this case i didn’t include enough info to keep people like you who thrive on trying to upset someone from posting what you did.
August 2nd, 2009 at 4:33 am
i recieved my july bil, and metline is charging me for something i never ask or applied for. for a total of 13.73. and i need this off immediatly
August 9th, 2009 at 12:15 am
my july phone bill from verizon are charges from this company that i never ask for or applied for or authorized
August 9th, 2009 at 12:16 am
I just went to my account at Verizon and found a “PaymentOne” charge of $15.69. I submitted an email to their billing department for an immediate explanation as I’ve never heard of, nor spoken to, such an organization.
Besides, what possible “service” can they provide someone who pays their account, online, directly each month?
August 10th, 2009 at 8:39 pm
I received my Verizon Monthly Bill today. There was “Other Providers Charges $15.92″
It saysa “Billing on befalf of Bill Via Phone” charged on July 5th, Bill Via Phone VM Monthly Fee $14.95 plus utility user’s tax of 97 cents. I sent email to Verizon to dispute the bill this morning because, like everyone else here, I have no idea what it is.
I haven’t heard anything from Verizon yet.
August 12th, 2009 at 4:52 pm
I work full time and go to school full time. I usually pay my bills online and in a rush since I have very little free time.
I first noticed a charge from “online entrepreneur” for 19.95 on my bill several months ago and called AT&T to have it removed. I also requested nothing but phone charges to be put on my phone bill. Here I am again, sitting down at my computer to pay bills and here is $42.29 added to my bill. I called the number for PaymentOne and they tried to tell me I agreed for these charges when I did two separate surveys. I may have done some stupid surveys, but I never agreed to pay $19.95+tax to do them.
I called AT&T and told them I would be paying my phone bill minus the $42.29. This company is a scam. I will no longer fill out any surveys. If I ever see “Online entrepreneur-isp/webhost” or “PaymentOne” associated with any company I will let that company know I want nothing to do with them.
There should be a law against charges being added to a phone bill. If companies like AT&T and Verizon respected their customers, they would not allow it. It makes them a big of scam artists as Online entrepreneur and PaymentOne. It is against the law for me steal $20.00 from someone and it should the same for them.
P.S. I hope you don’t try to charge me for my comment.
August 13th, 2009 at 3:54 pm
I looked at my AT & T bill this month and was shocked that I received a $20 charge from a long distance company I never heard of: Connect Direct LD. First of all, I only have a basic local plan with ATT and I get my long distance from my Magic Jack (voice over IP) for only $1.20 a month, so I would never even have signed up for another long distance service. When I tried to call ATT about it, they said that I may be the victim of slamming, but there is nothing they can do about it!! The charge appeared on their bill and they want me to pay them, for God’s sake! I then called this Connect Direct company, and they couldn’t send me any e-mail or provide any proof that I authorized their service (of course I didn’t) and I asked for a credit, but they refused, saying they got a request…well, why won’t they provide me proof? Neither my wife or I signed up for service. Why should we have to pay for something that we never requested? I should get reimbursed for my time in trying to resolve this issue. The most I got was an e-mail from Connect Direct saying they will cancel my service, but that is completely inadequate. If every customer they slammed just decided to ignore the $20 charge, the company would (and is) making millions. I want my refund!!
August 15th, 2009 at 8:49 pm
A few days ago, I checked my phone bill and noticed a bill for Connect Direct LD through the third partly online billing company PaymentOne. I called Verizon and was told that I needed to talk to PaymentOne and/or Connect Direct LD, because they knew nothing about either company. I called PaymentOne, but needed to wait until Monday, because their offices were closed over the weekend.
I called first thing Monday morning and without even speaking to anyone was connected to Connect Direct LD. I spoke to a representative who informed me that I’d signed up for their services online. They managed to do this without telling me about the services I’d supposedly received. Yeah, right I’d sign up for something without knowing what I was signing up to receive. Sure, I’d do that and put it on my phone bill. Sure. Anyway, I told them to cancel the service. They told me that they can cancel the services, but that I wouldn’t get a refund on the money already billed to my account. I also would not get back any charges that went on my phone bill, because I was canceling halfway through their current billing cycle. I wrote down the cancellation confirmation number and called Verizon. I explained the situation and the representative reversed the charges and blocked any third party charges from being placed on my account. The representative informed me that I might have to call back and have the last charge from Connect Direct LD and PaymentOne reversed if it was already being processed for my next bill. Hopefully, this is the last time I see any charges from either of these companies on my account.
August 24th, 2009 at 1:48 pm
I received my Verizon bill which had a charge of $13.86 for other services. I called the billing dept. and told them I never authorized any other charge and did not know what it was for. They could not tell me what it was for but said to contact escalateisp.com to have them credit my account. I have no idea what escalate is but since the charges keep appearing on my bill even after writing to Verizon to inform them I did not authorize another provider, I am writing this note. What else needs to be done to credit my account for this unauthorized charge?
August 24th, 2009 at 8:05 pm
I received my Verizon bill with a $13.86 charge for other providers. I called the billing dept. to tell them I did not know what it was for and never authorized another provider. The charge continues to appear on my bill even after writting a note to Verizon telling them about this unauthorized charge that I was not going to pay. The girl on the phone said to contact escalateisp.com to have them issue a credit to my account. I have no idea what escalate is but I am submitting this request to have my account credited for the $13.86 unauthorized charge. What else is necessary?
August 24th, 2009 at 8:12 pm
On August 1, 2009 at midnight I was charged $39.95 on my CenturyTel bill for something called “NationalSear”. I never authorized any or received any national searches for anything. I requested CenturyTel to not authorize any third party billing and to drop the charge. From the sound of the associate it appears that this has occurred quite a bit.
August 28th, 2009 at 7:59 pm
Found this on a separate site. It may provide a bit of information as to how much they have been ripping off people. Also provides an e-mail and 800 number.
About PaymentOne
PaymentOne Corporation is one of the world’s fastest growing online Payment Services Providers (PSPs) and leading provider of PhoneBill(TM) to digital media providers. Founded in July 2000, PaymentOne has pioneered payment and marketing services that connect digital merchants and network operators and accelerate the adoption of online content and services by over 25%.
Based in Silicon Valley, PaymentOne has generated over $2.5 billion in new digital revenue over the last 36 months for its clients and partners. The company manages a network of over 1000 telecommunication/broadband providers, mobile operators and content partners including leading ISPs, BSPs, Telcos, broadband operators and media companies such as America Online, United Online, NetZero and Time Inc.
To learn more about PaymentOne, visit http://www.PaymentOne.com, email info@paymentone.com or call 800-747-4028.
September 3rd, 2009 at 10:04 pm
PaymentOne Corp crammed my phone bill with a $42.95 charge on behalf of Directory Services Group (http://www.directorysgllc.com/index.html). Per PaymentOne, the charge was for a five page website created by Directory Services Group. They would not cancel the billing for me, but instead referred me to Directory Services Group. The number they gave (877-303-8904) went straight to voicemail, but I found another number on their website that got through to a human being (877-888-0371). The company claimed that they called my business, asked our employee to confirm details for a “directory listing”, and that by doing so he had initiated a free trial website. They then claimed that because we did not cancel the “free trial”, they went ahead and billed us $42.95 for the website.
The “website” they created for us, which I didn’t even know existed until I called them, was a total joke. It was a five page template with our name, address and phone number (the details he got from our employee) and just a bunch of random text that wouldn’t describe any business, let alone mine.
The website (which I made a copy of) is downright embarrassing. I think in addition to phone cramming, these people should be held liable for damaging a business’ brand, image and reputation. I have no control or access to that website, so cannot remove it.
By billing on behalf of this scam operation (Directory Services Group), PaymentOne Corp is enabling phone cramming. Because they are clearly profiting from the scam, they refused to correct the problem. Both of these businesses need to be taken down.
September 4th, 2009 at 7:52 pm
Just received my bill and there is a charge of 19.95 from paymentone for a service named “online entrepreneur”. Looks like they are slamming again….
September 16th, 2009 at 3:24 am
I just received my AT&T phone bill and had 2 charges of 19.95 that i did not authorize from Paymentone Corp. I called customer service and demanded they credit my bill and they said they would pay it back in 3 payments. They also said this was something from the PCH.com website that created this charge. I never did this. I have cell phones to make my long distance calls why would i need this service. Just thought I would let everyone know if you go onto PCH.com and do any transactions make sure nothing is marked before u confirm anything especally the purchase windows. I am also reporting this to the BBB. Good luck on getting your refund. I’m waiting to see if i get mine…….I will believe it when i see it.
September 16th, 2009 at 5:01 pm
? just noticed that our AT&T phone bill was charged $15 each month since March f????PaymentOne??????????????????????????????????????????????????????????????????????????? Identification Protection company). The guy told me that someone else had signed up for their service with our phone number, so they just started charging us no? bothering to check if the phone number has the same name and address of the ???????????????????. It is ironic that a ID protection company does not even get the identification of their subscriber correct. ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????No rule, no law against their sneaking in charges into our phone bill?
September 22nd, 2009 at 1:49 am
I received my Verizon Monthly Bill today. There was “Other Providers Charges $14.95 + taxes?
It says a “Billing on befalf of Bill Via Phone” charged on Sept.12, Bill . I called the company on the verizon bill znd they said it was cancelled on Aug. 27th and we should have gotten a credit to Verizon to the bill. I want to know how someone can access this charge and I get billed for something I never authorized or knew anything about until my bill came in this should never happen, I am also calling Verizon and if this continues we will drop there services!!
September 22nd, 2009 at 3:00 am
I just opened my AT&T phone bill and noticed a $19.99 charge for the company paymentone corp. Then under current charges it says the $19.99 was for “VOICE PRO PLUS, INC-VOICEMAIL MTH FEE .
I am severely disabled, living on a fixed income, cannot afford the stress nor the robbery AT&T is allowing to happen to it’s customers.
I have no clue what this charge is for. I do not have long distance on this account. I do have voicemail, but AT&T charges for that service and I pay AT&T for that service through the “Basic Options” package. WTF?
September 25th, 2009 at 4:59 am
On April 16, 2009 my phone bill was charged by Employee Notification Msging Servi9ce. The billing was done by ILD billing in the amount of $14.95. These billings were withoug my authorization. Verizon said that they would block my phone number for any third party. Om Aug 17 My atelephone bill was charged by My billing Servicves $8.43. My account was supposed to be blocked by Verizon. The chare was performed by (800)-270-5405. I know nothing of these companies. I can’t understand why Verizon can’t stop it.Will file complain t to F.C.C.
September 27th, 2009 at 5:11 pm
making payments forcascade web hosting and don’t know what it is. please cancel confirm please
September 29th, 2009 at 3:42 pm
Recently found bogus charges on my AT&T bills, for business and personal accts. After alot of time and effort I was able to have AT&T reverse the charges. They said that PaymentOne Corp. may still bill me direct, we’ll see. AT&T employee said that they are federally mandated to bill for these crooks! The two companies that they were billing for are CITYYELLOWPAGES, AND ID BARON THEFT PROTECTION. While relaying this to my sister, she said that the same thing happened to her on here business acct. same game different co. When she called AT&T they removed the charge, and you got it, the next month same thing different company! She found charges a little as $.06 from this type of billing. I called every agency I could think of to complain, Cal. PUC, Better Business Bureau, State Consumer Protection Agency, Fed. Trade Comm., and all they do is take a report, and if they get enough calls? Well who knows. Unbelievable, I just got a call regarding my “Grant Money”, I am starting to get extremely mad. I think my Congressman is up next!!! I have already called my local tv station, might get something started there. Everyone, if this is happening to you make some noise!!!
October 1st, 2009 at 11:03 pm
I got the ‘cascadeweb’ added to my Verizon bill, 12.95 a month since April. I called and they are supposed to refund me. Why is this legal?
October 9th, 2009 at 12:11 am
i just got my verizon bill and i got an unauthorized change of $19.95 by PaymentOne on behalf of IdlockPro, which i have never heard of. i just called them, and it’s an identity theft program, which i find hilarious. apparently they said my husband signed up for it. she had all his info – name, email, address, and phone number. he “signed up” for it on 9/28. He said he didn’t do it, but she said they received the request so they charged us. I dont know if someone did it with his name and information or if IdLockPro just went by our phone number and said, “your husband did it.” I have no proof that he didnt do it. and they cant send me proof that he did. I’m calling verizon tomorrow.
October 11th, 2009 at 6:36 pm
I was charged on my Embarq bill for a third party providers service of $19.95 by Paymentone Corporation for Xoom Telecom monthly fee. I called and was told that I authorized this on the internet. This was in response to a e-mail that you could win a laptop. This is a scam company. They said they would cancel service but that I had given them my DOB and address which authorized the charge. After some dispute they said they would credit me back I will believe it when I see it. I think they wanted to get me off the phone. I called Embarq and blocked all third party charges.I am on a fixed income and have learned my lesson nothing is free so don’t take the bait.
October 15th, 2009 at 2:41 pm
charged for 1 year by metline without known authorization.am trying to resolve by contact # on at&t bill.
October 16th, 2009 at 7:52 pm
I was charged by metline for service i had never heard of,until today,for 1 year.am resolving by contact # on at&t bill(hopefully)
October 16th, 2009 at 7:56 pm
i noticed our business phone bill was around 60.00 higher i finally took a good look at it and on a third party thing i owed paymentone . well i call them since their number was on it and the lady wanted my ss number my birthday and my address . i never authourized this so i did not give any info out . i called embarq and they called them they hung up . for the second time i talked to the lady and she refused to take it off my bill but i had a block put on it and got my money back from embarq .
October 21st, 2009 at 7:40 am
Payment One, aka Billing Resource is a front for any number of companies that want to send unauthorized charges to your phone bill.
It’s a legalized loophole that con artists have been exploiting since telecommunications act of 1996.
The phone companies are required by Fed. Law to allow other companies access to 3rd party billing onto your monthly accounts.
HERE’s the SCAM: THERE IS NO verification or authorization process. It is left up to the consumer to contest the charge and ask for a refund. So anybody who sets these charges up, sends the account number to your phone company and starts receiving that amount until the customer complains. How many people or businesses actually catch this on their bill?
If you contest it with Payment One, they will give you the run-around and eventually remix the recordings of your voice. They will then present the remixed audio as evidence that you authorized the charges.
October 22nd, 2009 at 3:45 pm
new charge of $16.15 for PaymentOne on the behalf of WE-R-GAME,INC. Which the website has bad certificate so knew i was gettin screwed by somone.
October 26th, 2009 at 5:33 pm
I was charged two months in a row by paymentone but didn’t realize until the second month. I called at&t to have it removed and was told to call paymentone to have the charges emoved from my account. When speaking to paymentone, I was told that they billed on behalf of a third party and that I would be transferred to this party. I was then told by the third party that I would receive a refund (I’m a bit skeptical about that) but could only be refunded for one month instead of both months.
November 2nd, 2009 at 3:45 am
unauthorized billing to my home phone
November 3rd, 2009 at 2:27 pm
This is the second month in a row that my family have been hit by a variety of unauthorized 3rd party payment junk on my ATT phone bill. Paymentone for Equity News for 19.95, KeyClubSave for 14.95, Email Discounts for 14.95. All told over $100 worth of junk. The representative at PaymentOne was particularly hateful and insisting that my husband authorized these payments from an IP address connected with our address. I do not believe it, although we are starting to suspect a tracking trojan of some sort may be being used. These come from a computer where someone puts in his name and phone number and no one asks questions. I can’t believe that it is legal. We have placed every kind of block that has been offered, and are being told that it will be resolved. Continuing to watch closely!
November 4th, 2009 at 8:42 pm
These guys have been charging my bill for the last three cycles at a rate of 39.99 for a service I never agreed to. When I asked who authorized this service they gave me the name of someone who I have never heard of.They are crooks. http://www.revoskate.com/
November 18th, 2009 at 4:11 pm
I posted a complaint earlier concerning Payment one and there charges. I just would like to tell everyone you must be demanding to get your full refund from these people. They only wanted to pay me 1 of the 2 charges on my bill however I would not except that. I finally checked my bill and they actually refunded me both charges. If you have automatic fill in with Name, Address, Phone Number.SSN# on your computer that fills in info on any site that is how they get you and say you authorized these charges. Just be very carefull when you are web searching and fill out any info. A lesson learned for me but dont think i wont keep checking my Phone Bill. Good Luck all.
November 21st, 2009 at 12:46 pm
To Matthew Olviier
You need to grow up. Call me a “h8r” if you want to, but you aren’t going to get anywhere in lif by wasting your time playing games.
November 23rd, 2009 at 11:29 am
I discovered a charge of 14.94 on my AT&T bill this month from PaymentOne on behalf of Extreme Biz, Inc. After more than an hour of exasperating phone calls to AT&T, PaymentOne, & Extreme Biz, I was told this was for a “portal” in connection with my internet service. Never asked for it, no idea what it is, and made it clear I wasn’t paying for it!!! AT&T pretended total innocence through it all, but this is not the first time I’ve been slammed since BellSouth became the “NEW AT&T”. I think AT&T is colluding with scam artists like this just to increase their revenue, thinking most people won’t do anything about it. They picked the wrong Southern Boy to scam and slam this time! I intend to take this as far as I can to put an end to this sort of nonsense. AT&T used to be one of the most respectable corporations in the USA. Now they’re a willing partner to a bunch of scam artists ripping off their own customers!
Sign me,
Scammed & Slammed & Mad as Hades in
South Carolina
November 24th, 2009 at 7:30 pm
Saw a charge for $ 16.06 on my bill from Payment One. Contacted ATT they immediately removed the charge and also the previous charge and put a stop from paying anything to payment one. They said this has been a new trend and are seeing more and more like this. The asked me keep an eye on the bill each and every month for scemes like this.
Krish
November 28th, 2009 at 4:30 pm
Payment One Corp. first appeared on our A.T. & T. home line bill in August of 2009. We hadn’t thought to question our A.T. & T. bills until the November bill. Naturally, we know nothing about Payment One Corp., like so many other complainants. The never provided any service we authorized nor have we any knowledge of them offering services to us. With our November A.T. & T. bill, we’ve paid less the amount from Payment One Corp. and included a written statement about why and the fraudulent charge. I’ve filed an online complaint with the CPUC. Since this morass had just begun for us, we don’t know what the consequences with be with A.T. & T. In the past four months, total charges from Payment One Corp. with A. T. & T. have amounted to $162.25. I pray that our legistators will soon recognize this scam made possibile by their own dim-witted legislation and put a halt to the victimization of the little people who can’t pay for a lawyers to defend them — the same lawyers who make up these laws, get them pushed through legislation so that they can later profit from class action lawsuits in the inevitible crimminal complaints.
November 29th, 2009 at 2:46 am
I,like many others I’ve read above, received my monthy AT&T bill dates Dec. 1, to find a charge from ONLINE ENTREPRENEUR-ISP/WEBHOST MTHLY”. I have NO CLUE what this is and have NO intention of paying for a service I did not choose, authorize or otherwise show any interest in to begin with. Please remove this from my bill ASAP. I have already conacted AT&T via e-mail to investigate this.
December 5th, 2009 at 12:54 am
Charges from PaymentOne for a Free 30 day trail of 877inmyzip monthly fee of 110.05. Verizion phone service stated they would remove it from my bill. Waiting till i see my bill next month for correction. when I call the PaymentOne center @ 1877-466-9947 and 888-934-7750. they were Rude and would not address my complaint.
December 7th, 2009 at 7:02 pm
I’ve been a victim of the Payment One scam for more months than I’d like to admit. They list it as Tericom Networks, LLC. I nor any of my employees know to authorize any extra payment for services that would be billed on the phone bill.
I contacted AT&T and much to my surprise they will credit me for the amount I already paid toward future bills. I applaud AT&T for this. AT&T also put a block on so no furture charges can be made.
December 22nd, 2009 at 9:43 am
Dear Verizon,
I’ve a victim of the Paymentone charged eBusiness Mthly Fee $19.95 on my phone bill. Verizon phone service stated they would remove it from my bill. I hope see my bill next month for correction and don’t like authorize any extra payment for services that would be billed on the phone bill.
December 28th, 2009 at 7:36 pm
just discovered these thieves have been stealing money from my account via AT&T on behalf of some other company since March at $37.75 per month. AT&T can only dispute back 3 months!
December 31st, 2009 at 12:32 pm
Payment one can credit you back as far as whenever the account took place. wether its 2 months ago or 2 years ago. I work for a phone company who handles these companies on a daily basis. The best way to resolve an issue when you see this company on your bill for the first time is to call payment one and cancel your service and demand a credit and if that doesnot work…call your phone company that the charge showed up on and tell them you would like to put a block on all 3rd party charges and you want to put their charges into dispute…by putting the charges into dispute they will cancel that company and you will get a credit back in a month. Your welcome..
January 4th, 2010 at 12:12 pm
Payment one charged me 14.99 on my AT&T phone bill for an extreme biz site I have never even heard of. PLEASE stop these people they are hurting us financially and its not fair.
January 4th, 2010 at 6:49 pm
I never agreed to sevice this account on line they said they would send me a confirmation number as such still waiting, someone needs to stop them in their tracks and sen somebody to jail asap thanks benny
January 11th, 2010 at 1:13 pm
Payment One put 2 months of website optimization charges on my minimum service ATT acct before I noticed it in the January acct review. This charge is more than doubling my phone bill and I remember saying no to the services. They are sending a voice recording and if they recorded the refusal of service they will reverse the charges but if the refusal is not on the voice recording they will simply cancel all future charges but I’m stuck with a $240 charge.
January 11th, 2010 at 1:59 pm
These people are thieves. The only way AT&T can stop them billing me is if I close my account or switch over to their U-Verse service. I also have to contact the theives directly to get removbed from their billing cycle. I’ve been cut off 3 times an amd currently on a long hold. Apparently it’s completely legal for Payment One to rip people off like this – looks like I might have to say goodbye to my land line.
January 15th, 2010 at 7:06 pm
I wish to cancled my new account w/ U. I don’t wish to use r services at all.
January 18th, 2010 at 8:14 pm
When I received my phone bill this past October, I was outraged at the total.
Several months back I had been put on a “better” long distance plan that
was supposed to save me money and that wasn’t happening. I didn’t notice a fraudulent charge at the time.
The next month it was high again, so I started looking at every call. What
I discovered was a separate charge area named Payment One Long Distance
Calls with a game download monthly fee of $14.95.
Now I first grilled my kids to see if it was something they could have
charged, even inadvertently. They assured me the charge was not theirs. I
called my phone company (TDS) customer service and asked them what the charge was. I was told they could not tell me, but said it was probably something my kids downloaded over the internet… and of course I wanted more information.
While I was put on hold and waiting, I looked through some previous bills
and there it was on October’s bill too. When the customer rep came back on
the line I informed him of it. He told me he would credit my account for
the $16.22 charge for those two months for a total of $32.44. I was also assured that the charges would be blocked in the future.
When I received my telephone bill for December, there was the credit and there was the Payment One Long Distance Calls section with a
game download monthly fee of $14.95 + tax again. When I called customer service at the phone company this time, I was informed that I would need to contact Payment One myself to have the charges removed!
I did so and naturally, I spent a great deal of time on hold waiting for
customer service in the billing department. What I found out about this
company (Payment One) is that they handle billing/payments for lots of
companies, it looks like mostly digital gaming. (www.paymentone.com)Their company offers options for people who don’t want to or can’t use a credit
card to charge services to and billing to a phone number is one of their payment options. Wouldn’t you think they would validate the phone number???
I explained the charges being made to my phone number were not put there
by myself or anyone in my family. The customer service rep asked me if I
was familiar with the name on the account. I replied I was not. She then
asked me if I was familiar with the email address on the account.I told her I was not and asked her to spell
these out, which she was happy to do for me.
The rep told me she would have the new charge removed but there was
another charge that had just gone through and I may see it on my January
phone bill and I would need to call again… She told me she would block
my number from future charges.
It was pretty easy to run down the person on the account by entering the email address into Google and then Facebook. There the person (who was local!) was with photos and all. What we couldn’t find was a phone number. I
wanted to know if these charges were a simple mistake or not. The person’s telephone number is unlisted and I found out – now disconnected.
I called the phone company back and expressed my utter disgust and disbelief that they
would allow anyone to just charge services to my phone and then tell me I have to fix it. It is so ridiculous!! I can’t even talk to the phone company (TDS) customer
service without having my PIN number or answer security questions, butthey’ll let people charge who knows what to my bill??
I would like to give the person charging these downloads the benefit of the doubt, but I
can’t even find out if her phone number is/was close to mine! That is priviledged information and I would be invading her privacy!
I know I can’t be the only one who is experiencing this. I think about how
I just about need a magnifying glass to read the detail on the TDS phone
bill and I think of an elderly person trying to navigate this mess and it
really makes me angry. People are being/and can be easily robbed and TDS telephone is not taking any responsibility for it.
The “Senior Advisor” I spoke with at TDS informed me I should contact
local law enforcement if I felt I needed to pursue this. So now I have the county sheriffs department investigating it.
You can bet I am carefully checking my bills every month and I will continue to pursue this until I’m satisfied. My next call will be to my state representative, senator, and so on.
Make a lot of noise and put Payment one out of business.
January 22nd, 2010 at 11:57 am
TODAY 1/22/10, I received an automated call from Verizon to call them about my bill. I did call them and found to my horror that PAYMENTONE had been charging me $99.95/mo since June of last year.
I own a small business and barely make ends meet. I have my bills autopaid thru my bank, so typically do not look at my phone bill since I have a plan that charges same amount each month.
I found out that there were 7 months of charges for $99.95/month from PAYMENTONE. The Verizon folks were very helpful, and explained to me how slamming works, and that this was a typical slam. They did say that they are legally obligated to pay 3rd party vendors if there is no 3rd party block on your phone line. So I immediately did put a 3rd party block on my phone. They then put the full amount $700+ in dispute and told me to call PAYMENTONE to ask for reimbursement. They explained that they would most likely give me a schpeel about a voice recording that is spliced with snippets of my voice to make it seem as if I accepted the service/payments, and that Verizon is well aware of their scams. They told me to call them back and let them know what PAYMENTONE said.
I called PAYMENTONE, spoke to “George”. He informed me that I had agreed to internet advertising services??!! I told him I remembered the call, but told them absolutely NO as my business was not that kind of business and did not utilize internet advertising since I am local. He was a bit pissy that I was challenging the company; indeed said he would order a voice recording of my approval; I demanded reimbursement; he said NO, but would cancel the account. I told him I put this amount in dispute with my phone company and that the phone company would now be going after them if they did not reverse the charges. He again said he could only cancel the account and I would NOT be reimbursed for ANY charges.
I called Verizon back, and informed them that the company would not reimburse any charges. Verizon absolutely reversed all charges from this company, put the charges in dispute and said they would actively go after that company as my representative. They also said they would heavily fine them for slamming and being forced to seek reimbursement.
I applaud Verizon and emphatically THANK YOU!!
January 22nd, 2010 at 3:06 pm
My story is a lot like the one before this of owning a small business. I got a bill of $99.00 on my ATT bill. ATT put it in dispute and told me to call them and let them know, but they will not answer the phone, therefore I emailed them. WHAT SCAM artist. This is just sick.
January 25th, 2010 at 9:16 am
I happened to be looking for another phone provider and happened to look at my bill and noticed a charge from Paymentone.com for $14.95.
I called ATT, the guy was great and filed a complaint on my behalf then added a “3rd Party Charge Blocking” thingy thing to my account so this wouldn’t happen again.
The ATT rep recommended that I call Paymentone.com, so I did….reluctantly. The woman who answered the phone was nice and pleasant and for some reason I was in a pleasant mood as well. I told her I did not authorize the charge for $14.95. She wanted me to verify my “account info”, reluctantly I did….here comes the punch-line….she said since what I told her matched online that I was responsible for the charges.
Again, I said that the purpose of the call was to REMOVE THE UNAUTHORIZED CHARGES from my bill. She said the information was submitted using my gMail account (which now worries me).
After some polite arm twisting she “removed the charges” (we’ll see) and said that I would be sent a check for $14.95 which will not be cashed fearing it’s one of those scam things where cashing the check is “agreeing” to something.
After she “credited my account” she said that I was eligible for a Caribbean Cruise and wanted to know if I wanted to talk to an “agent” to discuss this further. You know what my response was…….
January 29th, 2010 at 7:57 pm
On our AT&T bill today was a $15.84 bill from PaymentOne Corp. # (sic)
On the next line it listed a phone number 1-888-238-5295. We called AT&T 1st, then called the toll free number. They told us we signed up for their service of buying and selling but we did not. They said they would cancel and will send a check for the amount minus the taxes AT&T charged.
January 29th, 2010 at 8:40 pm
was billed from RealSmartMail,LLC (PaymentOne).Who are these people. First of all I never made an contract, nor did anyone call me tom discuss this . I only received my bill and seen the charge,added to my previous telephone bill. And this is a bill I truly would like off my bill. Given an number to call (1-888-934-7750)only transfer to another number with a recorded message about ,an reposentive will be with you shortly, all lines are in service, etc. What ism this company coming to before placing a charge on a bill it would be wise to contact the person to assure this is what is wanted. to assume this is what is expexted or wanted can lead to ma great many dis-satisfied customers. I just want the charges removed from my bill asp!!!!!
February 1st, 2010 at 10:33 am
I have been charged since October for $14.95, monthly, that I never authorized. Today I called “Store Front Services”@ 1-888-822-1530 and asked what type of business they are. The man on the line said they helped people set up on-line businesses…of all kinds apparently. He told me that the account had been canceled and gave me the cancellation number. I asked to be refunded the money that had already been charged to my phone bill as I never authorized any such thing. He said that he could not because it was authorized legitimately.
February 2nd, 2010 at 10:43 pm
I have 2 charges one from myidwatch.com 14.95 and one LTD 12.95 for some kind of 911 service-neither will refund-looked up says att is getting these fraudulent payments – has over 50.000 complaints for this month alone~!
February 3rd, 2010 at 7:59 pm
Happily, I noticed this extra $14.97 charge on my Verizon bill the first time it showed up, on my January bill. At first I just thought Verizon had lost its mind and wanted me to start paying separately for the email that came with my DSL service. But some web searching brought me to this page before I called anyone, so I knew I was dealing with a fraudulent charge. Then I called PaymentOne, which transferred me to EmailBundle LLC (1-888-900-3012). The rep was actually quite pleasant and apparently helpful. Once verifying that my name did not match the one on the order, she set up to have the charges removed (a 2nd month was already charged but not yet on my bill) and put me on their “do not bill” list. Obviously only time will tell if she’s as good as her word, but it’s certainly the response I would’ve hoped for.
February 8th, 2010 at 7:16 pm
I work from home and work for the Gov. STATE Employee. My employer pays for my land line but my name is also on bill because in case we have problems we can call in to telephone company to get help. well paymentone fraudulently billed my employer for a charge saying I authorized for some diet website. I never did. The charges have been credited but it was like a scam. Since land line is in both names my employer and mine. they tried billing them for bogus charges. this is so wrong.. FRAUDULENT CHARGES. That company is messing with my job now PAYMENTONE is wrong for this.
February 9th, 2010 at 3:12 pm
this was a disconnected number on 12-15-10
February 9th, 2010 at 3:15 pm
10-11-10 607-637-5612 is a disconnect number on 12-25-09-has a web hosing chg of 14.94 on12-28-09 pleas discontinue this billing-thanks
February 11th, 2010 at 11:37 am
607-637-5612 is a disconnected number on 12-15-10 It has a recurring chg for 19.99 on 1-11-10 for ID protect -please discontinue this billing-Thnks
February 11th, 2010 at 11:40 am
Definately some sort of scam here. Someone, not me signed me up for Real Smart Email using my email address, my real ad dress, my phone number, and my birth date( which they messed up). According to the person I talked to at Real Smart Email, I was signed up through a website: Quicker Auto Loan . com. The fee was $14.95 billed to my phone carrier by Paymentone. This charge appeared on my telephone bill. I called Paymentone, and they quickly issued me a credit, after which I got an email from Real Smart Email that my account was terminated.
February 12th, 2010 at 1:39 pm
i being charge just like alot of you so my phone company going to block it so don’t bother
February 13th, 2010 at 2:49 pm
to keep scamin me i dont know what is this esbi….that is doing this scam
February 13th, 2010 at 2:51 pm
got charged on my lifeline bill att landline and this has caused me overdraft charges at wells fargo
and ruined my life, i can;t even pay my rent being on a fixed income. is this the kind of service i signed up for? stealing money out of disabled peoples account and getting nowhere with phone numbers they give you to call? Att and extreme biz should be prosecuted and made to pay for all this hardship and extreme suffering! Att fixes their website so that you can’t even access your bill to view so that you can’t even see how much they ripped you off! These corporations engage in criminal thievery and should be held accountable for their scandalous actions.this has devastated my life and I will be homeless and I can’t even get a refund, much less a live person on the phone of these scumbag entities A T @ T ExtremeBiz = extreme abuse scam rip-off. Isn’t it wonderful to live in the us where your own gov’t is complicit in doing us in??
February 14th, 2010 at 11:26 am
welcome to the corporate cash flow shortage which you are paying for by signing up for the internet with Att! Isn’t this great service where it takes 2-5 hours of trying to see your damn bill to see what they are charging you for now? Do you really believe you are ever going to get your daily overdraft charges back from WElls Fargo Bankster? Well, dream on…
while you die in the streets …now that you are homeless because of these corporate thieves, Cancel me out and sue these scammers
February 14th, 2010 at 11:34 am
i’ve receive bill on my local phone. I do not want this portion of paymentone on my bill. so please remove it immediately. I am not paying additional amount of bill.
February 18th, 2010 at 5:22 pm
I have received charges from PaymentOne on behalf of RealSmartMail, LLC in the past and recently. I never authorized the charges on my phone bill, and they even had the wrong name on the account. On previous occasions, I have called PaymentOne to remove the charges and cancel the fraudulent account. The account would be canceled for a short time, but the charges never refunded. I had already made the payment to my phone company. I have received charges from the same scam service again. Again, PaymentOne promised to cancel the fraudulent service and credit my account. Since that time, I received no credit and another charge. I then found a contact for RealSmartEmail (http://realsmartemail.com/contactus.html). They told me the account was canceled, but I never asked PaymentOne for a refund of charges, which I most certainly did. They promised to refund the latest charges.
February 23rd, 2010 at 12:55 am
I received my final Verizon bill today; there is a $14.95 charge on behalf of RealSmartMailLLC. I called Payment One and they have no record of my account – it was recently disconnected and transferred to cable – so they can’t help me either unless I fax the bill to them. This is absurd! No wonder I disconnected my phone from Verizon!
February 26th, 2010 at 5:34 pm
Third party billing. Yeah I got hit to. $19.95 for some service I did not sign up for or desire, just out of the blue this just showed up on my Cincinati Bell bill. I contacted my local provider and protested the bill. I asked if my long distance services would be dissconected if I did not pay the extra chage. They said no. I will have to see what next months bill will look like. I have already been on the Payment One web sight and protested. I suspect that I will have to keep protesting loudly and long to get this scam company off my phone bill. Keep up the good fight, all!
February 27th, 2010 at 2:16 pm
Me, too, with Cincinnati Bell. I have requested a refund, filed a BBB complaint and really want an FCC investigation and/or class action lawsuit against both the Cascade Web Hosting company and Payment One. These are scams, no kidding.
March 1st, 2010 at 7:38 pm
Paymentone Direct got to me too.I have been reading about many others receiving unauthorized billing from this scamming company. I now think mine is from a person who told me I could be added to a web site that would list our electrical business for free. I probably gave them the answer they needed. Now I am being charged. I am so mad at Verizon for letting them do this to us. I could not even be told what my bill would cost this month because I did not have a pin number, but companies as this can charge $44.95 a month to my telephone bill. Title 13 is only used by the honest not to give out confidental information. Why does Verison let these companies have our personal information? Our representatives in congress need to hear about this. My Title 13 rights have been violated. Wake up Verizon or I will not use your company for my business phone. If I am rude to your employees when they call to update the yellow pages, it is because of companies as this because we are afraid that we will be saying “yes” to something we do not want.
March 7th, 2010 at 7:39 pm
I noticed a seperate charge on our phone bill for $14.94. I called AT&T and reported it. They are doing an Investigation for a Cramming Claim.
I called EXTREME BIZ PORTAL and told them I never authorized them to bill me for anything. I have never heard of their company. “Ying” the person I talked to told me she is sending me two checks for $14.94, since my next phone bill has already printed, the charge is already on my next bill
at first “Ying” told me I am responsible for the first $14.94. “I said, No I am not! It is then that she said okay I’ll send you 2 checks for $14.94. Why would I even want to cash their checks if they are SCAMMERS The so-called REFUND checks would probably bounce! AT&T is going to charge them the fee of $14.94. I told “YING” that. I also told her that AT&T is filing a Cramming Claim towards their company. “Ying” quickly ended the call, click. I am thinking that this might be an over-seas scam of some sort. Not sure, but this is interesting. I hope the law does something about this, most likely illegal activity!
Thanks everyone for letting me explain and vent.
March 12th, 2010 at 4:11 pm
I was getting charged a sum of $21.31 on my Verizon FIOS bundle bill in the name of http://www.paymentone.com as other provider charges and the service name is “debittoolbox”.haa haa..I never heard any of these services. I knew this is a scam and called the number which they gave in the bill (1-888-934-7750). When I told them that I am going to start a dispute they cancelled my account (Account?? I never registered one) and said they are going to credit only one month’s charge. Then I called Verizon and asked them to go for a dispute. Verizon credited my three months money back and told me that they are going to send a bill back to this scam company. Verizon said they will start an investigation and gave me an order number to ensure that there won’t any charge from this company in my future bills. Screw these scammers!
March 16th, 2010 at 12:10 pm
I received a telephone call from realsmartemail in December. I was told that I would not be billed until May 2010 if I accepted and wanted to continue service of realsmartemail. I was told I did not have to pay any fee from December to May. I was also told that for trying realsmartemail I would receive “free” a 500 minute telephone card. I did not or have not received the telephone card as of this date (3-22-10). I have been charged $14.95 for January, February and March 2010 on my brother’s verizon telephone bill. This is not an authorized payment by my brother or myself. Apparrently this is a scam and should be reported to the Attorney General’s office in all states that this sham has been purportedly conveyed. I will be taking a cue from Hafeez (3-16-10)(12:10 p.m). and will be calling Verizon.
March 22nd, 2010 at 11:17 am
On my A T & T online
bill for my home phone/DSL I noticed extra charges which were definitely not authorized from Extreme Biz Payment One Corp! When finally getting thru to Payment One I was told that Extreme Biz was for my online store…I informed them that at no time have I ever set up an online store so since Att required me to set up automatic payment if I wanted dsl service so my bank Wells Fargo charged me overdraft fees, and I have been fighting this ever since for 2 months now. These ‘entities’ are still charging me although I have a negative balance now thanks to these mega rip-off corporations – ATT and Wells Fargo and Payment Corp. Isn’t it illegal to put fraudulent charges on a person who is on Social Security and then heap it on even more with daily overdraft bank fees? Who can I turn to because the phone calls that I have made do no good and I’m afraid I won’t be able to pay my rent in April if I don’t get this resolved!! charges? billbill I noticed extra charges on my DSL and home phone bill
March 22nd, 2010 at 1:13 pm
Beware of these charges, It’s a scam, call paymentone as soon as possible so that you can get your money refunded as soon as possible.
March 23rd, 2010 at 3:34 pm
I received a check for the $14.99 charged by paymentone. Also I had ATT put a block on stuff like this so it doesn’t happen again.
April 1st, 2010 at 4:19 pm
i did not order this
nor did i want tried
to stop feb 23 got run around then said it was canceled
billed again mar 23
still bill went to att hope this scam is over or i will disconect att and find another i thought this was illegel where is the fbi i am calling
att again to put a block on this got theidea from ripped off in austin
April 1st, 2010 at 5:20 pm
i was billed feb 23 for 14.94 for this product which did want or order tried to cancel same day butr got run around billed again on march 23 for same thing went to att for help they removed the charges but i am checking my back recordeds to seeif i miss something isnt this illegal why cant they stop why does att go along with such a scam
April 1st, 2010 at 5:26 pm
Our March/April Verizon bill included a $14.95 (plus tax) charge through PaymentOne for some company call RealSmartMail, LLC. They claimed we signed up for their service online. I asked what it was they provided and the rep said they provide email filtering software. We do not have email through Verizon FIOS so I don’t know how they expected to “filter” our email. I called Verizon and they have put a block on the account (for a fee, of course) against third parties tacking on charges to our bill. I called RealSmartMail and they have allegedly refunded two months of charges and canceled the service we absolutely did not *knowingly* sign up for. You cannot even browse the internet anymore without risking clicking a button that’ll sign you up for some bogus service.
April 7th, 2010 at 7:50 am
Local Access is a company that provides website services – supposedly free for 30 days. I called them 1 week before the 30 days expired to cancel the service and was told that they had already billed my phone bill $99.95 + $6.00 local tax. They were only going to refund me the $99.95 (not the taxes because in CA, and give me an additional free 30 days of website coverage (NOT). They wanted to send a reimbursement check for the $99.95 but I had them credit my phone bill back so that the taxes would be removed as well. Otherwise you would still be paying the taxes for something you should not even have been billed for to begin with. 1. I consider this false advertisement for charging before the time period was up; 2. Rude service to reimburse without wanting to pay you for local taxes that you would have to pay as well.
April 9th, 2010 at 11:31 am
I need to correct my earlier statement: It should have been “ACCESS LOCAL, LLC”, NOT “Local Access”. If it makes any difference.
April 9th, 2010 at 11:33 am
We noted a charge from Extreme Biz Inc. on our AT&T home phone (land line) monthly statement of $14.94. Taxes for state (5%) .75, and Stadium at .1% for .01 The payment total of $15.70 goes to PaymentOne Corp.
I called Extreme Biz Inc to question this charge. They stated with the phone number they could pull up who signed up for the services from them over the Internet. So they looked it up and said it was my wife. My wife does not recall ever signing up for anything. So I saidthis and the operator said that it was isnged up for on Nov 30, 2009. So she proceeded without question to say they would discontinue service immediately and reimburse us the $15.70 each month for 4 months (it was the March bill we discovered this). However, the credits amount would go to AT&T which seems odd as it was me that was payin the amount. Thus, I will give AT&T a credit on my phone bill to pay my next two months phone bills. Strange, but ok.
I think this is phishing scam and would like to know how many other folks are being billed this amount without knowing as these businesses know people on auto pay or otherwise may not watch their bills that closely. I think this business should be severly fined for this scam. How can someone clicking on ok and giving their email address serve the same as an ink signature allowing someone to bill me in a contract scenerio, that is ridiculous! Please post as to what is being done about this scam and this company.
April 13th, 2010 at 7:40 pm
got a charge on my phonebill for PaymentOne.com for “web hosting” i never approved. I called AT&T & they said i would need to call the co direct & ask they remove the charge. The company claims I “subscribed to thier service” from that phone#. That phone# is only used for our fire alarm to dial out & there is no way we can answer or call out manually.
April 15th, 2010 at 2:29 pm
My mother just got her phone bill today and this same scam, amount $14.95 ($15.87 total with the other little fees). She called Payment One and got someone foreign she couldn’t understand and got nowhere so she then called verizon and they immediately took it off and put a block on. The name of the scamming company using PaymentOne was email bundles. Please whatch yourselves and your bills carefully and call as soon as you see any discretion. These companies try and say you authorized the charges and as we’ve all seen from all the stories. Let’s hope more people become aware and this gets put to an end.
April 16th, 2010 at 4:19 pm
I got one of these paymentOne Corp request for payment on my ATT bill today. It is for $14.95 for MyIDWatch,Inc ID theft Protection Plan. It is ironic that they stole my identity to bill me for something I never purchased. I will be calling ATT tomorrow to ask for a credit, block third party charges, and stop automatic payments to credit card. I am not paying this $14.95 charge. I hope it does not continue more than one month as it has happened to several others on this site. Thanks for the shared stories, since this was a real shock to me when I opened my bill today and saw more than my normal phone charges. I hope they do not give me any problems about it.
May 4th, 2010 at 3:39 am
i have NO clue who these ppl are…WEBTVEXTREME,LLC-INTERNET TV SVC FEE 16.99. our home phone bill was charged 3rd party by paymentone with this lovely company in tow. as soon as i called both at&t & paymentone…i have NOW learned…my daughter’s in-laws r gettin calls from our home phone & it’s a telemarketer. neither me nor my husband r telemarketers…never have been…never will be. i’m amazed as to how someone is allowed to bill u…just because. as for at&t…they will be hearing from this dissatisfied customer…AGAIN.
May 6th, 2010 at 8:03 pm
Starting having an unauthorized bill for 14.99 per month from Extreme Biz in addition to regular charges. I called and was told it was for a work from home business that someone has signed up for from my email. THey agreed to cancel and mail me a refund within 7 days- gave me a confirmation number. Will see if I get the check. AT&T was not supposed to allow any add ons to my bill without confirming with me- thought I had a block in place.
May 10th, 2010 at 2:04 pm
$39.95 third party charge from “Transaction Clearing” on behalf of “Secure Direct, Inc” on my Verizon land line account.
I’ve never communicated with these SOB’s They must have picked my number out of a hat. Verizon removed the charge, no questions, and offered to put a third party billing block on my account I then called AT&T and had the same block put on my cell account.
Congress and FCC needs to put these frauds & scammers out of business, but until they do, I would recommend that everyone make a preemptive strike by having your provider block all third party charges. In this state they do it for free. Your mileage may differ.
OH, BTW, I called Secure Direct and they would not give me any info unless I gave them my phone number. I nearly peed myself laughing. I did tell the drone that she is working for scum and should find herself a respectable job. She said she was very happy with what she was doing. I opined that even a street walker is more respectable, well, in more colorful terms
May 13th, 2010 at 8:44 am
My AT@T bill showed up with a PaymentOne charge of $15.99 for something called Extreme Biz, Inc Extreme Biz Portal Fee, that we never signed up for. The Payment One operator said it was for some kind of internet marketing business, which we have interest in and did not sign up for. It’s some kind of internet scam, but not sure where it got our information to place the charge. Extreme Biz should be out of Biz!
May 14th, 2010 at 10:08 pm
i got billed the last 2 months of 16.01 each month by paymont one,the clearinghouse agent for email bundle .dont know them and they told me it would be taken care of,but hasnt as of yet. i emailed verizon twice,but no response yet.
May 17th, 2010 at 9:00 pm
I work with senior citizens and got a call the other day from an older gentleman asking for my help on his bills. I arrived and began to go through his bills (Qwest included) and found charges from Payment One on his bill for web marketing and other items he would and never could use. I called Qwest and they helped us locate more than 551.00 in bogus charges to this senior citizens basic phone service. Qwest was extremely helpful and credited back the full amount. There needs to be laws inacted to keep these scammers from preying on those with limited income. I called payment one to ask what type of verification they require to place additional charges from third parties on a bill. The overseas operator who could barely speak English would not answer byt kept up with the “I so sorry for de inconvience. I now am working to check all the bills for my Senior Citizens. What scum these people are.
May 28th, 2010 at 11:10 am
I got a bill on my Qwest phone bill for $99.95 extra than the bill.
this charge was for a 30 day free trial of advertizement on the internet, which I couldnot find tha ads, and it was to be cancelled per phone call 4 times but when cancell was said they hung up.
Qwest took the bill off ower phone, thank God.
Th bill was for nationally local, billed by payment one on a Qwest phone line.
I called the B.B.B. and th P.U.C. office and reported this and the P.U.C. office had a block put on my phone because Qwest said it was ok for a third party billing.
I got it stoped for me now others might do the same thing.
June 2nd, 2010 at 12:38 pm
O.M.G I have one thing I want to make very clear to especially our LARGER phone & ISP companies – how could you let this happen? You are way too big if you can’t manage to VERIFY ANY 3RD PARTY BILLING TO YOUR VALUED CUSTOMERS – Do you understand the words typed here in front of you? (can ya tell I am LIVID?)
We use our billpay online to manage this and other bills & opt to go paperless on some bills (big mistake) – only yesterday did I realize that we have not only a fraudulent charge from paymentone.com / fraudwatchguard.com, LLC @ a rate of 14.95 per mth, but 3 others that are highly questionable, all totaling about 47.00 per mth. I can only see back to Dec 09 – all charges there – I am sick to my stomach over this. I didn’t think I had to worry about my phone co, esp a big one, not clearing any of that with us first – on top of that, they KNOW many scams are coming through – it’s very obvious with all the posts on this and other sites. Everyone, tell your family & friends – and check on your elderly/not knowing neighbors.
Geezzzzzzzzzzzz#&#(^Z(#^#!@^Z#*!!!!!!!!!!
(Thanks for all the good info everyone – please excuse my large rant. My spouse has had to deal with cancer & surgery over the last 7 months, and I this fraud thing just took the cake.)
God Bless
June 8th, 2010 at 7:43 am
Received $99.95 charge on June 2010 Qwest invoice from PaymentOne.com. No charges were authorized for this service.
I imagine they called our place of business to solicit their services, we told them we were not interested, and they signed us up anyway.
June 15th, 2010 at 1:37 pm
have been billed 7 months from Payment One through Verizon for $35.99 a months. Payment One will only credit me 6 months. Owners of Payment One should go to jail and Verizon should be held responsible for the full amount plus penalties. No charges were ever authorized for this service.
June 23rd, 2010 at 3:47 pm
I received a bill of $15.87 on my verizon phone bill, from My Office Solutions through cybercom central. I have no idea what this is and do not want it. I have not ordered anything through these people or want anything through these people. So cancel anything you may have in my name or number. I want nothing further to do with this. Robert Strouse
June 24th, 2010 at 1:10 pm
I believe it was back in Jan. of 2010 when PaymentOne started charging my home phone $14.95, from WERGAMES. I have never heard of this company and did not authorize this charge. They had said it was a Shawn Hard that ordered it ,which is my son,he does not play these games if he plays games, it is his XBox Games which he pays upfront out of his checking account.I had called PaymentOne in Feb. and tell them I had not ordered this, said they would cancel it and it would take three billing cycles to show up. Well, hear it is July and they are still charging me, I called again and they transfered me to WERGAMES,and again they said they will cancel it,then gave me a cancellation number and said they would check to my phone company for$44.85, which for only 3 months. I just want this off of my phone.
July 1st, 2010 at 10:47 am
I believe it was back in Jan. of 2010 when PaymentOne started charging my home phone $14.95, from WERGAMES. I have never heard of this company and did not authorize this charge. They had said it was a Shawn that ordered it ,which is my son,he does not play these games if he plays games, it is his XBox Games which he pays upfront out of his checking account.I had called PaymentOne in Feb. and told them I had not ordered this, they said they would cancel it and it would take three billing cycles to show up. Well, here it is July and they are still charging me, I called again and they transfered me to WERGAMES,and again they said they will cancel it,this time they gave me a cancellation number and said they would send check to my phone company for $44.85, which is only for 3 months. I just want this off of my phone.
July 1st, 2010 at 10:53 am
I was charged on my Verizon account for ‘IDLockPro’ that I never authorized. I will be disputing this charge immediately.
July 4th, 2010 at 12:21 am
I pay my mothers phone bill and have noticed for several months a charge from escalate solutions-webhost silverpack in the amount of 12.95 . I have called several people to have this removed but to no avail. I would like to know who and what this is and what I can do to have it removed. I just learned of this site and do not get a answer when I call the 888 number listed on the bill. I just get a recording.
July 5th, 2010 at 1:52 pm
A paynentOne Bill for $18.35 I never made
July 9th, 2010 at 2:05 pm
Got billed for $18.35 from PaymentOne, Call I never made
July 9th, 2010 at 2:07 pm
I called my carrier (Verizon), got credit and had such services blocked. I advise you to do the same.
July 9th, 2010 at 10:05 pm
Bad on me for not reviewing my AT&T bill each month, but my AT@T bill showed up with a PaymentOne charge of $14.94 each month for something called Extreme Biz, Inc Extreme Biz Portal Fee, that we never signed up for. The Payment One operator said it was for some kind of internet marketing business, which we have interest in and did not sign up for. She said I will get credited back all the money I was charged.
July 12th, 2010 at 3:21 pm
Kazaa Music has billed me for 7 months at 21.75 per month from Kazaa for music downloads that I never authorized. The sad part is my computer speakers don’t even work. Vrizon did do the right thing and credit my account for the full 152.25 and blocked any future charges. Just be careful what other people are downloading onto your computer.
July 13th, 2010 at 3:10 pm
I received a charge on my July AT&T bill for $14.94 from someone called AUTOPILOTPROFIT-ONLINE ED 4 ECOMMERCE billed on behalf of Auto Pilot Profit Sites, Inc. Neither I nor my husband have authorized this charge and will not pay it. Remove yourself from my bill immediately.
Beverly A.
July 18th, 2010 at 9:15 pm
The scam continues. 14.94/month billed by PaymentOne on behalf of ExtremeBizPortal.com, on my Verizon bill.
For those seeking redress: Verizon couldn’t help, claiming legal restrictions. ExtremeBizPortal.com could cancel the service, but refused to pay back the $90 I was out for past months. PaymentOne agreed to credit back the lost money, after going through a charade of calling in a supervisor. It was extremely obvious that PaymentOne (the middleman here) realizes that their business is based on scams, and is willing to reverse the charges when pressed to avoid further incident.
July 22nd, 2010 at 1:25 pm
I found charges on my phone bill dating back to March from Extreme Biz Portal that I never signed on for totalling 14.95 per month.We were reimbursed one months charges and want the whole amount refunded from this scam. Were attempting to contact the BBB.
July 23rd, 2010 at 6:40 am
recieved bill from paymentone for $15.77 for some thing we never ordered and they wont give money back
July 23rd, 2010 at 9:53 am
I noticed a charge of $34.95 from paymentone on our verizon business phone bill. I have no idea who PaymentOne is and I did NOT authorize this charge. PaymentOne told me it was a charge was for webhosting from Bestweb USA. Never heard of them either! They are supposed to take the charge off, but I’ll believe it when I see it.
July 23rd, 2010 at 10:38 am
I similarly was billed $16.99 from Payment for a service that I never ordered. Strangely, several days later someone phoned asking me if I were interested in an internet offer and I said “no.” I assumed that this was the end of their proposition, and the saleslady said, “Thank you, Sir. We won’t be bothering you again.”
August 3rd, 2010 at 4:49 am
This obviously is a scam, and I definitely am not paying this bill. As soon as possible I’m phoning AT&T and informing that them I received a phone call from someone claiming to be an AT&T representative.
August 3rd, 2010 at 4:53 am
To make matters worse, I even received a notice from AT&T informing me that my request for service was declined, whatever that means. They couldn’t have been referring to my regular phone land line phone service since I’d been paying them faithfully for four uninterrupted years!
August 3rd, 2010 at 4:57 am
Just got off the phone. Called paymentone who transfered me to realsmartemail. The person that I spoke with was pleasant which made it difficult to express my true feelings about the charges to my phone bill. I asked who had authorized the charge and she told me it was through my wifes work email on a site called localjobsonline.biz. She also was able to give me the ip address. She said a confirmation email was sent out at the time of signup. I then asked if anyone had replied and she said that it is no a requirement. She was only going to refund 1 of the 2 months but I was able to convince her to refund both months. I will hold my breath waiting to see the actual refund. I do have a confirmation number that I guess is supposed to make me feel more confident in their company.
August 3rd, 2010 at 8:15 am
I noticed a charge on my AT&T bill of $16.99 to WEBTVEXTREME,LLC-INTERNET TN SVC FEE and $1.44 in taxes. I called paymentone and was told that my husband ordered this on a 14 day free trial and we did not cancel after 14 days. I asked that the service be cancelled immediately and the “very helpful” lady informed me that I had already been billed a 2nd time, but she would credit my phone bill by that amount. I called my husband and he had not authorized the charge either. I called paymentone back and demanded the first charge be removed. The funny thing was that both representatives that I spoke to asked me if I had contacted AT & T and when I said no, they said “good, we’re the only ones who can help you with this”. I am contacting the fraud department of AT & T today.
August 4th, 2010 at 8:20 am
August 02, 2010
About;
AT&T Billing & Accounts Department.
Re:
Unauthorized Billing & Charges for Billing Date (July 25, 2010) to our phone number
A billing from company (s) shown as
Network Assurances, Inc. / ESBI in the amount of $14.95 plus tax of $0.90 for a total of $15.85 was included in our monthly phone service charges bringing our bill to $124.20. Our usual bill is in the range of ninety five to one hundred dollars ($95.00 – $100.00).
This additional $15.85 WAS NOT AUTHORIZED for any reason or service of any kind.
A call was placed to (AT&T) @1-800-288-2020. A representative at this number after objecting to this charge said he was unable to resolve this charge and referred me to calling this company who these charges are originating from as shown above.
On August 02, 2010 @ around 12:30pm a call was placed to Network Assurance Inc. @ Ph.#1-888-568-6361. A woman named “K” received our call and our objection was made known to this charge. She was very polite and assured us this charge would be removed from our bill through AT&T accounting and provided us a Confirmation Number #******* It didn’t occur to me why at that moment because she (“K”) was further explaining what was going to be done.
She (K) also assured us that the account they had showing on their end would be cancelled immediately which we never authorized or were aware of at all. A “one way in trap website” the wife was interested in reviewing locked her unwittingly that she or I could not delete or shut down from that sight until we had to totally shut down our computer thinking we were caught in a virus or hack scheme.
She (“K”)further explained that we should see the reflected reimbursement or a credit on the next billing.
Following the call to Network Assurance Inc., a news broadcast appeared on TV the very same day minutes after my call, regarding this very same issue of having UNAUTHORIZED CHARGES placed on customer bills. Why aren’t AT&T CUSTOMERS ALREADY PROTECTED FROM THIS KIND OF FRAUDULENT CHARGES?
It is apparent from the news reports along with the nightmare, inconvenience, and unnecessary monetary hardship that follows, that Hundreds if not Thousands of customers have already been victumized by this practice with no responsibility accepted or corrective measures for this kind of thing are not already in place by AT&T!
I find this outrageously remiss by AT&T! I am further outraged by the fact that in my effort to having these charges expunged that it was further explained to me that it would take between one (1) and three (3) billing cycles to remove upon a followup call to AT&T the following morning. WHY?
It only took you a few days or maybe even hours to allow this outfit to add those unauthorized charges without any regard or specific authorization by us, or for that matter other customers.
How is it that AT&T are very security conscious about who their talking with on the phone with customers and question my name, phone number, four digit code number that follows that number, all to verify their dealing with me, but have no such security in place for allowing extra charges to be inserted by outsiders to a customers bill? It would seem to me that AT&T should be held accountable for criminal negligence
and possible conspiracy
Many of AT&T representatives are barely able to speak clear pronunciation of English in trying to speak with and understand their communication efforts to either explain or provide instructions to assist customers.
I find it insulting that AT&T employ’s people with poor English pronunciation skills that further add to the frustration of trying to resolve or conduct business of any kind that is clear and concise.
Last of all, their representatives dared to solicit additional products or services. I have to tell you, I’m afraid too and resent the idea of adding more services from them considering they try to distance themselves with customers with their hi tech Robot / synthesized voice communication system let alone keep my account with AT&T protected from being victimized again and again. Wake up AT&T! I’m not alone with these issues!
BEWARE!!!!! I also found out by shear accident in that followup (2nd & 3rd) calls to AT&T that the company I called who issued me a conformation number assured us that they would close the account that they had just set up and should see the reflected cancellation or credit in the next billing. They DID NOT NOTIFY AT&T OF THIS CONFORMATION NUMBER FOR CANCELLATION. AT&T HAD NO KNOWLEDGE OF CANCELLATION OR A CONFORMATION NUMBER. WE HAD TO PROVIDE THEM WITH THAT NUMBER. We still don’t know for certain that the confirm number is bogus or authentic. We had wondered why we were given that number without explanation but had assumed it to be a reference number for any later followup with the company who added the charges to begin with.
With Disgust;
L. J. Morrissey
August 4th, 2010 at 7:35 pm
This is the third time this has happened to me. I think it is terrible they let a second party authorize a charge to my account. I guess they feel anyone can charge anything they want to anyone’s account. You would think a red flag pops when the names do not match on the account and should require authorization. No one really knows how this happens and I just get tired of the charge. As I said it happened three different times with different companies. If AT&T allows third party to charge an account. AT&T should confirm the authorization before charging.
August 9th, 2010 at 8:44 am
A mysterious charge showed up on my Verizon bill by “new service provider” PaymentOne. The charge was 19.95 for “eBusiness MnthlyFee”. I called Verizon and they said that I’d have to call PaymentOne. I called PaymentOne and they said I’d have to call these eBusiness people. They transferred me, and the lady who I spoke with said the charges were authorized under my husband’s email address. He did not authorize any charges. The woman on the phone said she’d refund one month only, because this month had been charged also, and he would be responsible for the first charge. I said no, he did not authorize anything, and we needed a refund for the full amount. Without any arguement, she said “okay, you’ll receive a refund for 39.90.” It is being sent via check to our house. I’ll believe it when I see it. I can’t believe Verizon allows this kind of crap. I did ask the Verizon CS to put a block on my account, but we’ll see if that works. This is absolutely stealing, and these companies should be charged with theft.
August 16th, 2010 at 11:15 am
Well, here we go again. Last month I was charged $14.94 by Payment.one and billed on behalf of Auto Pilot Profit Sites, inc. It is some Yahoo thing. They told me that it was too late that month to rescind the charges and that they would send me a check. After talking to them, I called AT&T about it and asked them to block all third party charges which I was assured would be done. I did receive the check from Payment.one. But at the same time, AT&T removed the charge from my bill. OK, fast forward to this month. Same story from Payment.one. Charge of $14.94. I called them and demanded they remove the charge which finally they said they would. I then called AT&T to find out why they had allowed the charge when they had told me that third party charges would be blocked. The agent then told me that they could not do that! HUH? Then she wanted me to change my long-distance service from AT&T Corp. to AT&T and that, supposedly, that would fix the problem. I told her I would think it over. After thinking about it, just what does my long distance service have to do with these charges? I’m puzzled as well as unhappy. OH, the AT&T agent did say she would remove the $14.94 charge at least. Is this going to happen every month from now on? I sure hope not.
August 17th, 2010 at 5:06 pm
A charge is on my AT&T home phone bill by Payment One for webtvextreme for 1$16.99. I did not authorize it. I have written AT$T directing that this charge be removed and that my account be blocked from charges by Payment One. Waiting to see the response. If AT&T is going to do business with these people they should be responsible for reversing the charges as would a credit card company.
August 21st, 2010 at 12:36 am
I have had a $14.95 charge on my Verizon residential bill for a Musicetc.com billed by a Third Party Biller-ILD Teleservices #1-899-433-4518 and a $14.97 charge by a My Home Office Solutions billed by Third Party Payment One 1-888-934-7750. I have contacted all parties to get these charges removed. On my latest bill, i have a $32.75 credit for last month’s charges, but then have $32.32 in NEW charges AGAIN from these companies! UGH! Can’t something be done?
August 22nd, 2010 at 5:50 pm
I just discovered that PaymentOne was charging me $14.95 for an unknown service. I attempted to contact them through their phone number three times to inquire about the charge but was disconnected each time just before I was to speak with a customer service person.
I finally called Verizon They immediately removed the charge and blocked my number from future crammers.
I’d like to know why Verizon or any other phone company would agree to contract with such an unethical company.
August 23rd, 2010 at 7:49 pm
I just opened my verizon bill and there was a charge of $19.95. I discovered that this charge was also on last month’s bill. After calling verizon i found out that a bogus company called “payment one” had billed me for services provided by another bogus company called “ecommerce”. Verizon is removing the charges but i think we need to sue all of these phony companies, BUT ALSO VERIZON,ATT and any other phone companies that are allowing us to be so easily robbed. What about the elderly who cannot read their bills properly? We need to do more than just blog.
August 25th, 2010 at 2:09 pm
Joann and others: I had a block on my AT&T line and still got a charge by PaymentOne. The for AT&T said that some charges still get through with the block and to monitor your bill. AT&T only places the charge on hold until they get a response from PaymentOne. PaymentOne was previously eBillit and was fined by the FTC in 2002. Shows how ineffective the FTC is, they changed their name and are continuing their cramming.
August 25th, 2010 at 4:35 pm
I opened my bill and discovered a charge of $16.99 for something I never authorized, nor gave anyone else authorization. I called the number on the bill, and got a ring, then a high pitch noise, but no answer. I also sent an email to the website but, I haven’t heard back from anyone. I did not place this order, and asked for the charge to be removed asap. The phone I pay for is for my ex-wife Her name is Juanita Tietjen and we reside on the same property.
August 30th, 2010 at 4:13 pm
charged $14.94 by PaymentOne on my at&t bill. called their number 1-888-238-4453 spoke with EMELDA MAGICAL and was told my son signed up, he did not. She said they would credit back 1 0f 2 monthly charges. I stated I would not pay either chg and would call AT&T and make sure they would not send it. Emelda stated she would send me a check for $29.88. AT&T put a third party billing block on my line and said apparently they were not legit and scamming people.
August 30th, 2010 at 4:26 pm
NEVER, NEVER call PaymentOne or one of the scammers they bill for, instead call your carrier such as AT&T or Verizon. The reason is that this is the only way AT&T or Verizon have of knowing of the bogus charges. If PaymentOne or the scammer they are billing for issues a full or partial credit AT&T or Verizon do not know that there is a problem. AT&T & Verizon track the number of complaints they receive from customers and charge PaymentOne a fee to cover the service center work created when the complaints exceed a certain number in a month. We will accomplish more to reduce this abuse by contacting the customer service center for AT&T or Verizon when we get these false charges.
August 30th, 2010 at 9:35 pm
getting billed by paymentone 14.95 for Healthy Heart Live and Bill Via Phone monthly for several months. Verizon says it is not their repsonsiblity to check the validity of these charges. this is real fraud assisted by Verizon
August 31st, 2010 at 8:43 pm
Richard K. Demand that Verizon remove the charges from your bill and to charge it back to PaymentOne. Ask for a supervisor is there is resistance. This is the only way Verizon will have a track of the number of complaints about PaymentOne and the data is available for the FCC & FTC as they investigate.
September 2nd, 2010 at 12:58 am
Heads up everyone! I was slammed not only by payment one, but by several other companies for at least two years. I had gone paperless, had unlimited longdistance, and a 900 block, so saw no need to study my bill…once I took a good look, I got on the phone with AT&T, ordered two years of back paper bills, and got over $350. in a refund from AT&T, and also went with their fiber optics services…I was told that unless you are on fiber optic, 3rd party slammers can get to you. Also, you need to report each company that has slammed you to the FCC & the Attorney General, and also mention these two entities to your phone company when demanding that they refund you…keep your calm as well..that will give you the best chance of getting it taken care of, and getting your biggest refund. I was told by AT&T that I was getting the biggest refund that he had ever seen. I also noticed after looking at all the people’s posts that have been slammed, that some of them did not get refunds…you can’t even get most of these companies (like Payment One)to answer the phone! Lastly, I would highly recomend that you go fiber optic as I was told there is not such thing as a blanket block on these 3rd party companies. Good luck to you…spread the word…check on elderly family & friends, because this is apparently quite the large scale scam!!!
Take good care,
Roz in Tx
September 2nd, 2010 at 4:17 pm