Comments on: PaymentOne | Telephone Bill Complaints | Unauthorized Phone Charges?

By: Kim Swanson

Kim Swanson — Wed, 30 Nov 2011 22:51:02 +0000

After finding the unauthorized charges for Payment One on my phone bill for one small business, I checked my phone bills for another small business I own, as well, and you guessed it – I had charges of $99.95/month for 10 months on my bill. I asked AT&T about it, and they said they couldn’t tell me anything about it, since they are just billing for it, so I called Payment One directly and got a man on the phone who said he could cease service, but that he had no authorization to give me a refund of any kind. He claimed it was authorized by someone other than me, and I informed him that NO ONE had authorization to make decisions on the phone except me, as I am a sole proprietor. I asked to speak to a manager, and he said “okay”. He put me on hold for quite some time (approx. 5 minutes) He came back and said the manager was working on the refund and it would be a couple more minutes. Then he came back on about 10 minutes later and said I would have to call back because there were no managers available, as they were ALL in a meeting. When I then asked to speak with the VP or the Pres, who oversees the managers, he said they were in the same meeting. When I said I didn’t believe that EVERY manager from an entire company was in the same meeting, and not one person could make themselves available to take care of a refund, he then told me that HE was a manager, but that he couldn’t give me a refund. I then went online and found a site to email them, but have heard nothing back. They have $999.50 of my money – for services I never approved OR used!!!

By: Mindy Lang

Mindy Lang — Fri, 25 Nov 2011 20:05:34 +0000

Your guys are dumb. Get the charges removed by your phone company. It’s easy. We have Verizon and were charged 49.95 for bogus stuff. I caught it the first time out and got rid of it. If you can’t get it removed then you’re not very strong. Good luck, you can get it removed!

By: The Carters

The Carters — Sat, 19 Nov 2011 15:22:37 +0000

We just noticed a $15 dollar charge since April on our phone bill for some service through PaymentOne which we have not authorized for RealSmart Email. We called Century link and could get no information nor it removed. We are so mad we are trying to disconnect are phone service and go mobile or move to IP based connectivity. We tried calling Payment One and they are closed.

By: Patrick Hooper

Patrick Hooper — Mon, 14 Nov 2011 15:28:10 +0000

I was going through my OnebIll today at Verizon and noticed a $14.95 charge for “RealSmrtMailMntly Fee” from Payment One. After some investigating I discovered that I have been getting billed since the beginning of the Year! The nice Lady at Verizon however put me in for a credit for all the charges (around $157). I was pretty upset at myself as I am pretty good about looking through my bills. The charge was buried so deep I must have skipped over it before!

By: David N. Gallup

David N. Gallup — Sat, 22 Oct 2011 13:19:16 +0000

Just saw a charge of $104+ on my phone bill from paymentonecorp 1-866-671-4767. Did not authorize this charge, do noy want the services, never did want the services and feel scammed again. That the phone company is involved is awful. I believe this came about because of a one month free service for business advertising was offered via phone just after we signed up for att.net internet services. Never wanted the services and did not ask for them and have not heard from them since.

By: Rhonda Mills

Rhonda Mills — Thu, 20 Oct 2011 21:58:07 +0000

Got my Century Link Bill with a third party charge of $20.95 for eBusiness Pro. by Payment One. Inc. Going to call Centry Link. What is EBusiness Pro????????????????? Stupid rip off people!

By: Drago Todorov

Drago Todorov — Wed, 05 Oct 2011 08:02:15 +0000

Verizon transferred my FIOS internet & land line account to Frontier. In the process a new $14.97/mo monthly service has been added to my phone bill “My Home Office Solutions Monthly Fee”. Since I had automatic payments it took me a whole year to notice the new charges. I’ve never transacted with the said company and the process by which these charges have been added to my account without my consent is inexplicable.

By: david clark

david clark — Wed, 05 Oct 2011 01:41:44 +0000

I want my money back nowwwwwwwww….

By: david clark

david clark — Wed, 05 Oct 2011 01:40:43 +0000

I was charged for what I dont want

By: david clark

david clark — Wed, 05 Oct 2011 01:39:50 +0000

I want my 14.94 back because I dont want this

By: fernando

fernando — Wed, 28 Sep 2011 17:31:02 +0000

$99.95 WTF ????

By: April

April — Thu, 08 Sep 2011 21:34:29 +0000

Looked on my Verizon bill and found a charge from Extreme Biz Portal.com, a company I’ve never heard of nor had I contacted. Calling them they told me I had signed up for Webhosting on one of their pages but couldn’t tell me which site or what page I supposedly subscribed on. They offered to cancel the account and give me a credit of $14.94 even though they had been charging me for over a year (teach me to look at the details of my bills from now on.) I threatened them with a complaint to the FCC and the rep then game me a credit of $194.22. We’ll have to see if they actually do. In the meantime, I’m filing a complaint with the Better Business Bureau and the FCC anyway.

By: bjoyd

bjoyd — Tue, 06 Sep 2011 19:52:40 +0000

AT&T has been billing me $49.99 a month for 4 months, (even after I closed the land line account,) for third party services through paymentone.com . When Payment One was called, they told me the bill was for Green Certification Management Tools from Green Initiative, LLC. Never heard of them. AT&T refused to put a block on the charges, as third party fees are legal in CA and NV. Paymentone.com, through a phone conversation, promised to send me a check for $199.96+tax to offset the charges and put a block on the company making the charges through them. Time will tell if it actually shows up.

By: Mac-Gray Services

Mac-Gray Services — Tue, 06 Sep 2011 15:28:52 +0000

I have received two bill charges totaling $74.26; I have complained twice to the company and was assured that the charges would be credited and have not been. I also explained that our phone numbers are on the do not call list which doesn’t seem to matter much.

By: Trish

Trish — Mon, 05 Sep 2011 21:34:08 +0000

Got charged for web hosting and never authorized.