Qwest | Residential and Local Telephone Bill Complaints | Unauthorized Third Party Phone Charges?

If you were charged on your Qwest residential or local phone bill for third party services and subscriptions (i.e., voicemail, internet access, web hosting, email, caller-id services or other premium services “billed on behalf of” third party merchants, etc.) that you never authorized Qwest to bill you for, tell us your story!

–Report Unauthorized Qwest Phone Bill Charges–

Qwest Residential and Local Website:


How To Cancel or Stop Third Party Billing:

Qwest Billing and Customer Service Phone Number:
1 800-491-0118

Qwest Online Customer Support Chat:

Find a Qwest Communications Retail Store:

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If you were charged on your local residential telephone bill from Qwest for third party services and subscriptions that you never authorized Qwest to charge you for, tell us your story!

–Contact A Class Action Attorney–

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This entry was posted on Thursday, September 25th, 2008 at 7:35 pm and is filed under Local Phone Carriers, Telephone Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a comment, or trackback from your own site. By using this blog, you agree to the Terms and Conditions. Under the Terms and Conditions, you agree and understand that your use of this blog does not create an attorney-client relationship, and that the contents of the blog does not constitute legal advice. This blog should not be used as a substitute for competent legal advice from a licensed attorney in your state. www.ClassActionConnect.com.

7 Responses to “Qwest | Residential and Local Telephone Bill Complaints | Unauthorized Third Party Phone Charges?”

  1. Mike says:

    After telling me they can save me money I was duped into a three-year contract. Three months later when I need to make a change of service on just one line I am sent a cancellation bill for $300.00. I have been a customer for 6 years and I still subscribe to two additional lines but do they care or value me as a customer. NO! They would rather get the $300.00 and make me a very unsatisfied customer. I will for sure now cancel all services when I can. Good luck Quest.

  2. Paul says:

    We just found over 6 bills from Qwest in which we were charged $13.95 each bill for Residential Email – we don’t even GET email from Quest! What a rip off! We will be calling Qwest tomorrow. Look at your Qwest bills CAREFULLY!

  3. Matt Wheeler says:

    Dear Qwest,

    After receiving two months of $34.95 charges on our Qwest bill from a company called PaymentOne.com on behalf of Service Group International (which at the time did not even have a legitimate website – it brought up a generic search page) I called and blocked them from billing my account. It was fraud and I am glad we caught it. I find it ridiculous that I have to watch my telephone bill to make sure I am not getting a random charge from a third party. I feel like Qwest isn’t watching out for their clients … just because the laws allow third party billing to occur doesn’t mean it’s ethical does it? I imagine if I tried this with my customers I could go to jail and/or lose my company. When I asked the Qwest customer service person to block ALL third party billing he let me know he can not do that but would block the current fraudulent activity. The allowing of third party billing without written approval doesn’t seem appropriate. Maybe I am irrational on this one … –
    A Business Owner who strives for Integrity

  4. Dave says:

    Got a $20 charge on our Qwest bill from Enabill for CMI – some social networking website. Had heard of neither of these. Still trying to sort it all out. Called a “Headwind” (collection group for CMI?)contact number on the bill and the operator insisted our son had created an account. They had his SSN to prove it – all BS. Will be asking Qwest for bill blocking.

  5. Rebecca Figone says:

    I receive Qwest unlimited long distance. I do not ever call internationally, yet last month I was charged for over $262.00 of international phone calls to Sidney, Australia. I don’t know anyone in Sidney, Australia. Anyway, the situation was happening in the wee hours of the morning. Only one of these calls was even made while anyone in my house is still up. Regardless, I am just now handling this issue, so I do not yet know how Qwest intends to address this issue.

  6. Cynthia Jones says:

    I have a small home office as I am disabled. My bill averaged $70-$76 plus I had an additonal personal line for which I paid another $70+ each month. In July I requested to remove the personal line retain the business line and work from my cell. I was charged for another modem + they charged me to connect the service adding more than $200 to my bill. In November I placed an order to move the services to a new location again I was charged for another modem, + 54 transfer fee and my bill has doubled every month since July in monthly charges. I was adviced of a program where my bill was to be $70 per month including taxes and fees, only to discover again they are charging me double and have been since the change in July 2009.

    Estimated Charges from Jan 01 – December 01 (2009) were budgeted at $80 a month – total payments $80 avg total billing $100.29 and Total Avg Payment $114.50 the idea is to save money not keep adding on. Perhaps they should implement legislation just like the CC Act to ensure that parties can effectively manage their phone budget and stop increasing simply because you move from one side of town to the other.

    While budgeting higher than the actual amount should have been $70 per month allowed room for adjustment according to number of days. The problem is that it has cost me more than it should $840 annually vs $$1,374 an increase of $534 a lot more than my $800 income will support annually.

    Something needs to be done to force regulation in pricing where communications are concerned.

  7. Lawrence Andrade says:

    Every weekend for the past 4-6, service has been worse then dial up. I’m mad and I’m telling everybody I can to stay away from your lousy service. Working on the system? I don’t care when your charging me for a full service.

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