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Call Center Customer Service Representative, Telemarketing and Sales Employees — You Have Legal Rights!

Federal labor law generally requires employees to be paid overtime pay at a rate of not less than one and one-half times an employee’s regular rate of pay after 40 hours of work in a workweek. Call center customer service representative, telemarketing and sales employees are no different and are typically entitled to overtime pay, unless they are exempt. Unfortunately, call center customer service representatives, telemarketers and tele sales employees are often misclassifed by their employers as exempt from overtime.

Call center workers are sometimes incorrectly treated as executives, administrators, professionals, outside sale persons, commissioned retail sales employees, independent contractors or other exempt employees when they should not be. These terms are defined by the Fair Labor Standards Act (FLSA) and require that very specific legal requirements be met before they can apply to prevent you from receiving overtime pay.

Call center customer service representatives, telemarketers and tele sales employees are sometimes denied overtime pay for other reasons which can be improper. Common industrywide examples include:

• requiring call center employees to work off the clock (not recording time actually worked by the employee on the job, not paying for meal periods and rest breaks, failing to pay overtime for travel time from the office to a work-site and back, not paying overtime for time spent working while traveling, refusing to pay overtime for attendance at training, meetings and lectures, not paying for time spent doing necessary preparations for work such as suiting up or putting on protective gear on, on-call time, or time in security lines, forcing employees to work without clocking in, or by telling employees to report fewer hours than actually worked);
• telling call center employees that they did not get permission or approval in advance for the overtime or that they are paid a salary and salaried workers are not entitled to overtime (just because you are paid a salary does not necessarily mean that you are not entitled to overtime);
• miscalculating the amount of overtime pay due (call center employers often improperly calculate overtime by carrying over one week’s earned overtime hours into another week, paying employees their regular rate for overtime work instead of time and a half; altering employees’ time sheets and records, etc.).

–Contact An Overtime Pay Class Action Lawyer–

If you were employed as a call center customer service representative, telemarketer, sales rep or other call center employee (i.e., customer service specialist, call center consultant, CSR, call center agent, telemarketing rep, telesales rep, help desk employee, call center trainer, technical support reps, account services retention specialist, contact center representative) and you believe that you have not been paid all of the overtime pay, hourly wages, salary and other benefits that you believe you are due (or if you are just not sure and want to find out), the overtime pay class action attorneys at ClassActionConnect.com may be able to help you.

 -Report Unpaid Call Center Overtime & Wages-

You can also share your overtime pay and wage complaints, if any, with other call center employees by leaving a comment below.

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